Support Line Volunteer Volunteer Roles
SLDAS OCN Accredited Volunteer Training Programme
SLDAS is a local organisation working in South Liverpool. We support women who have experienced or are experiencing domestic abuse. We are a small team and are busier than ever and we need volunteers to help us reach all the women who we support. Have you got some time to give us?
All volunteers complete our Open College Network training programme that is accredited with Open Awards. Our aim is to provide trainee volunteers with the skills, knowledge and confidence necessary to enable them to work with women who are currently experiencing domestic abuse or have experienced it in the past.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
PLEASE NOTE THIS IS NOT A PLACEMENT OPPORTUNITY AND IS NOT OPEN TO STUDENT VOLUNTEERS
What is the purpose of this role?
The Sybil Levin Day Service is a specialist SPECAL-Led day service supporting people with dementia and their carers using the SPECAL method.
What activities might you be involved in?
- Assisting centre attendees to engage in activities.
- Serving meals and drinks.
- Helping to set up and clear away activities.
- Engaging in conversation with centre attendees.
- Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct
What are we looking for?
- People with a genuine interest in the wellbeing of people with dementia.
- A friendly, sensitive and kind approach.
- Being comfortable in small groups or on a one to one basis.
- People with a commitment to using the SPECAL method at all times whilst at the centre.
When would you be needed to volunteer?
The centre is open from Monday to Friday and would like volunteers to commit to a morning or afternoon at least once a week as a minimum.
What training will you be given?
You will be given all the training you need to enable you to carry out your role. This will include a thorough Charity induction and a departmental induction to provide further information about the role. You will also be given access to our online training library to complete the training modules that are mandatory for your role.
You will receive SPECAL training prior to commencing your role.
What can you gain from this opportunity?
- The chance to make a difference to the lives of people with dementia.
- Ongoing support, ensuring your volunteering experience is a fulfilling and positive one.
- A comprehensive training programme.
- The opportunity to learn new skills.
- Experience to add to your CV.
- The opportunity to meet new people and make new friends.
- Reimbursement of out of pocket expenses as defined in the Age UK Notts Volunteer Handbook
***Please note that we don’t offer sponsorship or accept overseas applicants***
The client requests no contact from agencies or media sales.
Are you great on the phone? Good at taking down details and helping people when they're struggling? Our advice line is a vital service to people experiencing domestic abuse and is available 24 hours. Due to an increase in calls to our service, we're looking for volunteers to help expand our coverage to ensure no call goes unanswered.
Working closely with our trained team of experts, advice line volunteers will offer callers reliable information, friendly support, and useful signposting. Volunteers would need to be available for approximately 2 hours on a regular basis each week, during either our daytime (9am to 4pm) sessions or evening (4pm – 10pm) sessions. After a period of training, this role can be carried out from home or from our Northampton refuge.
Full training for the role will be give and you will always be supported by our team of experts when dealing with cases. Regular mentoring sessions are provided along with access to a volunteer coordinator and all in-house training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Client Support volunteer - Blackburn
Role summary
You will be an invaluable part of the team supporting the Shelter Lancashire hub to deliver frontline services at the Shelter Lancashire Hub in Blackburn Central Library and in local community settings. This volunteer role is about developing your knowledge and skills to support local people with a range of benefit, debt and housing issues, providing practical support for clients and helping people to help themselves. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.
Suggested Involvement: minimum of 4 hours per week (can be more & can be flexible around your commitments).
Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm
Location: Shelter Lancashire Hub based at Blackburn Central Library. Volunteering activity could be in the Hub or in our community settings.
Supervised by: Volunteer Support Officer
Why get involved with Shelter?
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services; and we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
As a client support volunteer your activity could involve phone, online, email and face to face contact (as appropriate) to clients needing help and guidance around a range of housing, benefit and debt issues. This role supports our specialist advice and community work and enables us to offer and deliver a broader range of help to the local community. There is also the opportunity to support involvement with people with lived experience and engage in our local and national campaigning activities.
Range of activities
- Meeting and greeting clients contacting the service;
- Assisting clients with form filling, paperwork and applications around housing, benefit and debt processes;
- Showing clients how to log in and navigate online forms
- Digital skills, supporting people with language barriers to access information.
- Helping people become confident in navigating online systems so people can find help;
- Giving out information and leaflets and supporting clients to use our website;
- ‘Signposting’ people to other services and making referrals to other agencies we work with;
- Contacting clients for appointments, feedback on their case, opinions on the services accessed;
- Updating and maintaining our agencies database;
- Shadowing Advice/Case Workers in the hub and in community settings and providing support where needed;
Skills and experiences required
- Effective communication skills and the willingness to understand the needs of our customers.
- Interest in social welfare law e.g. housing; welfare benefits; debt; community care
- Ability or a willingness to work towards organising and managing your own activity.
- Ability to use computers and programs such as Word and Excel and experience of accessing the Internet
- Willingness to follow Shelter’s policies, including volunteering, health & safety, GDPR, equality & diversity & confidentiality.
Induction, Learning & Development
To enable you take part in this opportunity Shelter will
- Provide a volunteer pack including a Handbook and all Policies and Procedures;
- Provide personalised volunteering plan, covering support, learning and development;
- Provide e-learning: Equality & Diversity, Health and Safety, Data Protection, Case Management Systems, Safeguarding, Environmental Awareness;
- Provide relevant training, coaching and shadowing to enable you to fulfil your role;
- Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy;
Benefits of Volunteering with Shelter
- Supporting Shelter in our fight against bad housing and homelessness
- Gain valuable work experience and enhance your CV
- Be part of a great team
- Build your confidence and develop transferable skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Client Support volunteer - Blackpool
Role summary
You will be an invaluable part of the team supporting the Shelter Lancashire hub to deliver frontline services in local community settings in Blackpool. This volunteer role is about developing your knowledge and skills to support local people with a range of benefit, debt and housing issues, providing practical support for clients and helping people to help themselves. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.
Suggested Involvement: minimum of 4 hours per week (can be more & can be flexible around your commitments).
Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm
Location: Volunteering activity is in Blackpool & Poulton-le-Fylde, Thornton-Cleveleys & Lytham St Annes, Kirkham & Wesham.
Supervised by: Volunteer Support Officer
Why get involved with Shelter?
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services; and we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
As a client support volunteer your activity could involve phone, online, email and face to face contact (as appropriate) to clients needing help and guidance around a range of housing, benefit and debt issues. This role supports our specialist advice and community work and enables us to offer and deliver a broader range of help to the local community. There is also the opportunity to support involvement with people with lived experience and engage in our local and national campaigning activities.
Range of activities
- Meeting and greeting clients contacting the service.
- Assisting clients with form filling, paperwork and applications around housing, benefit and debt processes.
- Showing clients how to log in and navigate online forms.
- Digital skills, supporting people with language barriers to access information.
- Helping people become confident in navigating online systems so people can find help.
- Giving out information and leaflets and supporting clients to use our website.
- ‘Signposting’ people to other services and making referrals to other agencies we work with.
- Contacting clients for appointments, feedback on their case, opinions on the services accessed.
- Updating and maintaining our agencies database.
- Shadowing Advice/Case Workers in the hub and in community settings and providing support where needed.
Skills and experiences required
- Effective communication skills and the willingness to understand the needs of our customers.
- Interest in social welfare law e.g. housing; welfare benefits; debt; community care
- Ability or a willingness to work towards organising and managing your own activity.
- Ability to use computers and programs such as Word and Excel and experience of accessing the Internet
- Willingness to follow Shelter’s policies, including volunteering, health & safety, GDPR, equality & diversity & confidentiality.
Induction, Learning & Development
To enable you take part in this opportunity Shelter will
- Provide a volunteer pack including a Handbook and all Policies and Procedures;
- Provide personalised volunteering plan, covering support, learning and development;
- Provide e-learning: Equality & Diversity, Health and Safety, Data Protection, Case Management Systems, Safeguarding, Environmental Awareness;
- Provide relevant training, coaching and shadowing to enable you to fulfil your role;
- Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy;
Benefits of Volunteering with Shelter
- Supporting Shelter in our fight against bad housing and homelessness
- Gain valuable work experience and enhance your CV
- Be part of a great team
- Build your confidence and develop transferable skills
Next steps
Please complete an online application for this role. After you have applied, we will hold an informal recruitment conversation to discuss the role further.
Please note, you will be asked to declare any unspent convictions and complete a Basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.
This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Bipolar UK was originally formed in the 1980s as a local support system for the community by the community. Our first meeting was held in 1983 and since that day Bipolar UK has supported people living with the condition and their loved ones. Our aim is to enable everyone affected by bipolar to live well.
Each year we support thousands of individuals through our range of peer support services, which include:
- Peer Support Groups (in-person and online)
- A call-back Peer Support Line
- Our eCommunity
In the years ahead, providing peer support services will remain central to everything we do. This vital work is only possible because of volunteers such as yourself.
How volunteers support us
We couldn’t exist without the amazing support of our dedicated team of volunteers. They help us by giving us key insights from our community. They also provide hands-on support so we can run a significant network of peer support groups and a one-to-one peer support line via telephone and email.
Thanks to the incredible collaboration between our staff team and our volunteers we currently empower approximately 1,000 people a month to stay well, and we have the ambition to reach thousands more.
Our commitment to volunteers:
We want you to get the most out of volunteering with us and we take our responsibility towards you very seriously.
To support you, we will:
- Provide clear descriptions for our volunteering roles
- Treat volunteers fairly and in accordance with the Bipolar UK Equal Opportunities policy
- Ensure volunteers’ information is kept securely and in accordance with Bipolar UK Privacy policy, the Data Protection Act 2018 and GDPR
- Keep volunteers informed of relevant changes, including to policies and staff
- Provide appropriate training and support to encourage and develop volunteers in every role
- Work collaboratively with all our volunteers to improve the services we deliver, identifying training needs and providing additional learning
- Ensure our volunteering practices are compliant with current and relevant legislation
- Reimburse agreed out of pocket expenses in line with Bipolar UK’s policy and guidance
- Celebrate and recognise all our volunteers’ successes and ongoing contributions to the charity
- Support aspirations to upskill with relevant training and development
Training and development
All volunteers are given an induction and training relevant to their role before they begin volunteering so they can feel confident to carry out their tasks. Training is an ongoing commitment for both Bipolar UK staff and volunteers. Training sessions are usually held by the Bipolar UK team, although external training will be given whenever relevant and appropriate.
Who can volunteer?
As part of the volunteer recruitment process, we ask you to complete an application form. We will then invite you for an informal phone interview and ask you to provide two referees.
Roles within Bipolar UK are subject to an enhanced DBS check. The information gathered throughout this process helps us to make an informed decision about whether the volunteering role is right for you, as well as following our safeguarding procedures.
Skills and experience
We look for people who:
- Communicate well
- Enjoy teamwork
- Are able to adapt and willing to learn
- Are reliable, punctual and good at time management
- See situations with objectivity and compassion
- All our volunteers must be 18 or older.
Bipolar UK will make sure that people are judged on their ability and potential, not on their background and situation. We will seek to treat people fairly, regardless of visible and non-visible differences such as mental health, health, gender, race, nationality, ethnic or national origin, religious beliefs or practices, political beliefs, sexual orientation, gender reassignment, disability, age, family/marital status, social background, pregnancy or potential pregnancy, caring responsibilities, spent criminal convictions or trade union affiliation.
We appreciate that these differences will contribute to diverse experiences of life, attitudes, values, and ways of thinking and communicating - and that these different perspectives can make a valuable contribution to our work.
What we ask of volunteers:
We ask that all volunteers commit to a minimum of two to four hours a week for our phone/email service or up to 4 hours per month for our support groups, for at least six months wherever possible.
We expect all volunteers to attend regular training as part of role development and progression, and to abide by our policies and guidelines. A commitment to our mission and values is imperative, along with a desire to make a difference to those affected by bipolar. All volunteers represent the charity and must always remain professional when interacting with the public and external services.
Volunteers should:
- Have personal experience of bipolar if the role requires it
- Display empathy and understanding of the needs of others
- Understand and remain conscious of their own needs, including managing their own wellbeing
- Communicate effectively with the team
- Be always respectful of others, in line with Bipolar UK policies
- Have basic IT skills and computer literacy
Our volunteering roles:
- Support Group Co-facilitator (online)
- Support Group Co-facilitator (in-person)
- Support Group Administrator
- Peer Support Line Volunteer
- Media Ambassador
- Fundraising Assistant
- Events Assistant
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers.
Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.
About the role
Do you have great administration and IT skills and enjoy meeting new people? Want a flexible voluntary role that allows you to make a difference to peoples’ lives? Then read on!
We are looking for a Volunteer On-line Meeting Assistant to support the Head of Area (Central Region) with organising and preparing for monthly and quarterly virtual meetings, and on occasion events or conferences.
You will be remote based at home, with some occasional travel for face-to-face meetings (expenses reimbursed), and ideally will be able to commit up to 4 hours per week to volunteering, during usual office hours Monday to Friday.
You will receive training and regular supervision to ensure you feel confident in your role.
What you will be doing as a Volunteer On-line Meeting Assistant
The majority of meetings are held virtually on-line via MS Teams. You will support the Head of Area (and meeting Chair) by:
- Co-ordinating meeting invitations (via MS Teams), attendee registration and apologies
- Distributing documents in advance of meetings
- Take notes of the meeting and share these with attendees, eg, updating SharePoint
- General meeting support, share any slides, launch polls and set up break out rooms as required during virtual meetings
- Co-ordinate and collate post event evaluations and feedback
- Develop and maintain information systems, eg, attendee contact details and distribution lists
What will make you a great fit for this role?
- Experience of note taking
- Good listening & orgnisational skills
- Proficiency in Microsoft office packages, Outlook and MS Teams
- Good time management skills and the ability to prioritise work
- Excellent written and verbal communication skills
- Warm, friendly, empathetic and able to connect with people from a range of backgrounds
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At the Yorkshire Wildlife Trust we want to have a strong and powerful voice for Nature - our ambitions are high and we must do what we can to reverse the decline of wildlife in Yorkshire for the generations to come. Much of our work is delivered by dedicated and skilled volunteers, who are some of our most knowledgeable people locally. To help develop important Trust documents, the Policy Team need to conduct meticulous research to ensure positions, and the Trust’s work more widely, is as evidence informed as possible. That, is where you come in…
Our Policy Team use expert knowledge and the latest research to develop evidence informed documents for use by Trust staff. These include:
• Position Statement – A concise, evidence-informed document which clearly sets out
YWT’s position on either a current contentious or important issue, including any ‘red
lines’, areas where we actively practice ambiguity or diplomacy, or a strategic priority.
• Line to take – This may be a shortened version of a Position statement which has been
adapted for a specific public audience, or it might be a stand-alone statement that has
been developed to react to an issue/opportunity that has arisen.
• Policy – A document that provides guidelines that outline and guide actions, acceptable
methods or behaviours in respect to YWT’s work. Policies are applicable to the entire
organisation and are primarily intended to set direction.
• Guidance document – A clear and informed document which aims to support and advise
the intended audience (e.g. YWT staff, Trustees, and our partners) about how we will
undertake our work. For example, this document may set out a code of practice for a
particular approach to wildlife management.
We're looking for a volunteer with:
- Excellent organisation and research skills.
- Motivated and dedicated to ensuring information is accurate and evidence based.
- Good communicator.
- Efficient at using Microsoft Word and email.
- Existing knowledge of policy development would be helpful but not essential as a full induction will be provided.
Access to a computer or laptop at home with good internet connection is desirable but not essential
We can offer you:
- The chance to gain experience and knowledge in the processes and procedures of the UK planning system
- Dedicated in-house induction on the planning process
- Learn how to use GIS, a valuable skill which will look great on your CV
- Be part of a small, friendly team who are passionate about protecting our wild landscapes
- Access to our free internal volunteer training programme delivered by our expert staff and volunteers, including invitations to special volunteering networking events.
You will be volunteering within the Planning Team to help us research a current position or policy in development. This will predominantly be a desk-based exercise, with some scope for original evidence gathering as appropriate. The role can be home based or you are very welcome to come into one of the Trust's offices in York, Doncaster or Huddersfield.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoy teamwork and helping others? Are you empathetic with good organisation, IT and communication skills? If so, we’d love to hear from you. You don’t need an Armed Forces background, just a commitment to providing great support to our beneficiaries.
What is a Branch Support Coordinator?
There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.
The Branch Support Coordinator is a key member of the team, ensuring that beneficiaries access the right support in a timely manner. This role involves liaising with regional and national teams and coordinating casework support provided to beneficiaries by Branch volunteers.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.
In recognition of our clients’ service to the Nation we aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent coordination of local services and between our teams.
What would you be doing?
- Accepting referrals for beneficiary casework support from SSAFA’s Regional Office and allocating beneficiaries’ cases to branch volunteers.
- Overseeing SSAFA casework across a branch, ensuring beneficiaries receive support that meets SSAFA’s casework standards and raising issues where it does not.
- Using SSAFA’s case management system to record, coordinate and track beneficiaries’ cases.
- Ensuring volunteer caseworkers have a manageable caseload and that effective support and supervision is in place.
- Liaising with Central Office and Specialist Services teams to ensure access to specialist support where needed e.g., Mentoring.
- Supporting the Branch Training Coordinator and Volunteering Coordinator to ensure volunteer caseworkers are up to date with training and have the information needed to carry out their role.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Excellent experience, training, and skills that you can highlight on your CV and in job interviews.
- Give back to the Armed Forces community.
- Become part of the SSAFA community and build networks across your local area.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role - confidentiality and boundaries, caseworker training, caseworker IT system training, volunteer management - case management and quality. This training would take approx. 1 day
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local induction and support, from other branch volunteers.
- Access to a wide range of e-learning courses to keep your knowledge and skills up to date.
- Support from SSAFA’s regional volunteering and operations teams.
- Regular meetings and local events to learn and share information.
- Reimbursement of out-of-pocket expenses.
- Volunteers will be covered by SSAFA's Public Liability insurance while carrying out the role.
What are we looking for?
- Good written and verbal communication skills
- Good IT skills e.g., confident using email and online systems – you will use SSAFA's case management system as part of the role.
- Time management and organisation skills
- Respectful and non-judgemental approach to others
- Understanding of the importance of confidentiality and boundaries
- Some experience of coordinating people
- This role would suit someone who would like to volunteer regularly, each week.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including a check against the adults barred list)
*A disclosure certificate that contains convictions, cautions, or other information will not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
JOB DESCRIPTION
Coping with a diagnosis of a terminal or life-limiting illness involves painful feelings, coming to terms with loss and making adjustments in life.
We are looking for volunteers to offer emotional and/or bereavement support either in a group setting through facilitation of support groups, or on one to one individual basis. You will be helping people to explore their feelings and adapt to their new life after a diagnosis or the death of a loved one.
This role is supporting patients and families who are over 18 only.
Your role will include some of, but is not restricted to, the following tasks:
- Provide emotional and/or bereavement support either in the hospice, in a small group setting, over the phone or at the person’s home, according to local resources.
- Actively listen to clients and explore their feelings around the diagnosis/loss with empathy
- Pass on appropriate information to your line manager.
- Complete appropriate documentation as required in line with our confidentiality (service user) policy.
- Assist staff in the Patient and Family Support team when necessary
- Adhere to hospice record keeping procedures
- Assist with other related tasks when necessary
ABOUT US
Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early.
The client requests no contact from agencies or media sales.
Purpose
An Oxfordshire Youth Hospital Navigator Volunteer will provide support to Oxfordshire Youth staff and young people within our Hospital Navigator scheme. The post holder will passionately believe in the potential of all young people to achieve their goals.
An Oxfordshire Youth, Hospital Navigators Volunteer will be an advocate for young people.
Oxfordshire Youth Hospital Navigators Volunteers do not have fixed hours, but commit to flexible hours to suit their availability and staff needs. Shifts are available 7 days per week.
Join our dynamic team YPSA Team to coordinate the ground-breaking Intervention programme - Hospital Navigator. With an increase in the number of young people presenting at emergency departments due to serious violence, mental health issues, and substance abuse, we are addressing an urgent need for signposting young people to support services following discharge from A&E.
The Hospital Navigators will establish trust with young people who arrive at the JR hospital due to pre-existing concerns such as substance addiction, mental health issues, personal care, and violence itself. When in the hospital, there is an opportunity for the young person to reflect and be open to intervention. A volunteer in a dedicated Navigator role would request permission to refer the young person to a third-party agency that can provide the necessary specialist support. This moment may assist in redirecting the young person back into the community via a different pathway. The volunteer would connect them with a local support agency/charity that would assist them in reintegrating into the community, building resilience, and providing mentoring to prevent repeat occurrences that could lead to their hospitalisation.
The Navigator Coordinator will supervise Hospital Navigator volunteers. Once the navigator has gained the young person's trust and agreement, they will prepare an assessment and referral form that includes the type of difficulties, services available for referral, and the type of communication the client prefers.
Main volunteering duties
● Work within a busy A&E and the Medical Assessment Unit (MAU) within JR hospital setting
● Liaise with the triage nurse team once people are medically cleared, to screen and offer signposting to appropriate services outside of the hospital
● Liaise with the A&E rapid response team to identify patients readmitted multiple times, and offer information to try to help reduce further re-admission
● Require administrative skills and be able to use IT, including finding out information from the internet on where and how to access services.
● Work within a team of people including doctors, nurses, and physiotherapists.
● Some important skills include good communication with people, and the ability to listen and build trust in a relatively short time frame.
This role profile is subject to amendment following discussion with the post holder and daily tasks will be determined by the needs of the young people and staff.
What you will gain
You will gain valuable experience and receive high-quality training to ensure you feel confident and motivated to support different aspects of Youth work. You will learn about teamwork, building and maintaining groups and recognising group dynamics.
Available training includes Safeguarding Levels 1 and 2 and GDPR. In addition, it will be possible to have further discussions about available opportunities for a Diploma in Youth Work Practice. Please note that some of this training is mandatory and you will only be able to volunteer if you complete this training.
All volunteers must undergo a DBS check.
Equipment will be provided.
Support for You
● Training and development opportunities in safeguarding level 2, self-harm and trauma-informed training, Mental Capacity Act, GDPR, Motivational interviewing and suicide prevention.
● Networking and social opportunities to meet sector partners and staff members.
● Ongoing day-to-day support and guidance from your team.
● Regular one-to-ones with a member of OY staff appointed to support you during your time with us.
Skills Required
We welcome volunteers over 18 years old and from all backgrounds and levels of the community. No previous experience is required, just an enthusiasm for getting involved.
However, we are looking for volunteers to demonstrate the following key skills and abilities:
● Good administration skills
● good communication and interpersonal skills
● impartiality, fairness and the ability to respect confidentiality
● an ability to ensure decisions are taken and followed up
● good time-keeping
● using your discretion and sensitivity for others
● a commitment to the organisation and the role
Applications will be reviewed as and when they are received.
To apply, please send a copy of your CV accompanied by an application form to or recruitment team, alternatively, visit our website for more information.
Shortlisted candidates will be invited to an interview to meet the team and find out more about the programme.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
JOB DESCRIPTION
Coping with a diagnosis of a terminal or life-limiting illness involves painful feelings, coming to terms with loss and making adjustments in life.
We are looking for volunteers to offer emotional and/or bereavement support either in a group setting through facilitation of support groups, or on one to one individual basis. You will be helping people to explore their feelings and adapt to their new life after a diagnosis or the death of a loved one.
This role is supporting patients and families who are over 18 only.
Your role will include some of, but is not restricted to, the following tasks:
- Provide emotional and/or bereavement support either in the hospice, in a small group setting, over the phone or at the person’s home, according to local resources.
- Actively listen to clients and explore their feelings around the diagnosis/loss with empathy
- Pass on appropriate information to your line manager.
- Complete appropriate documentation as required in line with our confidentiality (service user) policy.
- Assist staff in the Patient and Family Support team when necessary
- Adhere to hospice record keeping procedures
- Assist with other related tasks when necessary
ABOUT US
Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoy teamwork and helping others? Are you empathetic with good organisation, IT and communication skills? If so, we’d love to hear from you. You don’t need an Armed Forces background, just a commitment to providing great support to our beneficiaries.
What is a Branch Support Coordinator?
There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.
The Branch Support Coordinator is a key member of the team, ensuring that beneficiaries access the right support in a timely manner. This role involves liaising with regional and national teams and coordinating casework support provided to beneficiaries by Branch volunteers.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.
In recognition of our clients’ service to the Nation we aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent coordination of local services and between our teams.
What would you be doing?
- Accepting referrals for beneficiary casework support from SSAFA’s Regional Office and allocating beneficiaries’ cases to branch volunteers.
- Overseeing SSAFA casework across a branch, ensuring beneficiaries receive support that meets SSAFA’s casework standards and raising issues where it does not.
- Using SSAFA’s case management system to record, coordinate and track beneficiaries’ cases.
- Ensuring volunteer caseworkers have a manageable caseload and that effective support and supervision is in place.
- Liaising with Central Office and Specialist Services teams to ensure access to specialist support where needed e.g., Mentoring.
- Supporting the Branch Training Coordinator and Volunteering Coordinator to ensure volunteer caseworkers are up to date with training and have the information needed to carry out their role.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Excellent experience, training, and skills that you can highlight on your CV and in job interviews.
- Give back to the Armed Forces community.
- Become part of the SSAFA community and build networks across your local area.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role - confidentiality and boundaries, caseworker training, caseworker IT system training, volunteer management - case management and quality. This training would take approx. 1 day
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local induction and support, from other branch volunteers.
- Access to a wide range of e-learning courses to keep your knowledge and skills up to date.
- Support from SSAFA’s regional volunteering and operations teams.
- Regular meetings and local events to learn and share information.
- Reimbursement of out-of-pocket expenses.
- Volunteers will be covered by SSAFA's Public Liability insurance while carrying out the role.
What are we looking for?
- Good written and verbal communication skills
- Good IT skills e.g., confident using email and online systems – you will use SSAFA's case management system as part of the role.
- Time management and organisation skills
- Respectful and non-judgemental approach to others
- Understanding of the importance of confidentiality and boundaries
- Some experience of coordinating people
- This role would suit someone who would like to volunteer regularly, each week.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including a check against the adults barred list)
*A disclosure certificate that contains convictions, cautions, or other information will not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The role of the Health Link Event Volunteer is an important one to the charity as we support very entrenched, institutionalised and isolated clients to access services in their borough.
The volunteer will enjoy developing positive relationships with new people and will be willing to work outside of their own comfort zone. The volunteer must have an enhanced DBS background check (SPEAR will apply for this on your behalf.)
LOCATION/S: Our Health and Wellbeing days are held across Richmond, Kingston, Wandsworth, Merton and Sutton Boroughs. We hold approximately one Health and Well-being day per month in one of the above locations.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
One of the barriers for female refugee clients to access learning is finding suitable and reliable childcare, whilst they attend sessions. To help them overcome this barrier, we have set up an on creche on site for clients attending the course, managed by a member of staff who is qualified in Level 3 Childcare. Volunteers in this role will have the opportunity to support our operations and services by carrying out the main task of their role as set out below.
Specifically, the volunteer role includes:
- Assisting and taking direction from Refugee Council members of staff in helping to take care of the children by carrying out activities with them.
- Assisting with the set up and organising creative and play activities with the children.
- Assisting with song and story time
- Assisting with the set up and pack up of the Creche equipment for each session.
- Providing emotional support, especially for children new to the Creche
- Ensure children are playing in a safe environment.
- Offering a nurturing and supportive environment for the children
- Fetching the child’s parent from the course when they need changing, feeding or if they are unable to be soothed.
Please note that volunteers are not responsible for feeding or changing nappies as part of this volunteer role and remains the responsibility of the client during the course. Volunteers are never to be left alone with any child at any time. Otherwise, you will have to do enhanced DBS checks.
Useful skills and experience
- Reliability and commitment.
- Confidence and comfortable meeting new people.
- Ability to establish and maintain professional boundaries.
- Ability to build relationships and rapport with children and their parents.
- Ability to communicate with people of all abilities and culturally diverse backgrounds.
- Adaptability to new ideas and concepts
- An appreciation of the importance of confidentiality and data protection. Full training will be provided.
- An understanding of the need to keep children safe in line with our organisational safeguarding policy and procedures. Full training will be provided.
- Pashtu or Dari language skills are desirable but not essential.
This role is subject to a satisfactory basic level Disclosure and Barring Service check. Repeat checks are initiated every two years.
Skills and experience to be gained from the role.
- Experience in working with children in a welcoming environment.
- Induction into the work of the Refugee Council, as well as the role, data protection and safeguarding.
- Experience of volunteering in an early year setting
- Opportunity to improve future employment prospects.
- Support and guidance from Refugee Council team members, including 121 and group supervisions.
- Regular training and development opportunities
- We would be more than happy to provide references to volunteers.
- We would be more than happy to provide CV support, personal professional development.
How we support our volunteers
Volunteers are valued members of our teams, and we provide them with support and development opportunities. Volunteers will receive regular planned support sessions with their supervisors.
Refugee Council allows volunteers to attend our professional training courses, when possible, free of charge. Training will be discussed with you during support sessions with your supervisor.
Through sponsorship from the Marsh Trust, Refugee Council also provides volunteers with the opportunity to design and set-up a new service for new clients. There will be an opportunity to discuss this with your supervisor.
Volunteer roles are unpaid, but we can reimburse volunteers for lunch and travel costs. (Unfortunately our limited budget only allows for local travelling costs.)
The client requests no contact from agencies or media sales.