2 Support officer jobs in Leeds
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Peer Support Officer
We are looking for an enthusiastic and motivated individual to join the South West, Wessex and Channel Islands service delivery team to support our exciting work in Gloucestershire.
You will bring experience and understanding of the meaningful involvement of lived experience, working to address health inequities, using a data driven approach to prioritisation and focus of work.
Position: 000050 Peer Support Officer
Location: Home-based Gloucestershire, as part of the South West, Wessex & Channel Islands locality team
However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Part-time, 21 hours per week
Salary: Circa £17,800 per annum (FTE circa £29,813.07)
Contract: This is a fixed-term contract for 1 year. We currently have funding for this service for 1 year.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.
Closing Date: 4 October 2026
Interview Date: 13 and 14 October 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Delivery Coach for the South West and Channel Islands, the Peer Support Officer will work with colleagues across the locality to deliver against engagement activity.
Key responsibilities will include:
- Leading the involvement of people affected by stroke to prioritise our work and improve the experience of people affected by stroke
- Development of peer support groups across Gloucestershire
- Working with health care professionals, including clinicians, managers and leads
- Managing volunteers
- Build stroke communities to enable stroke survivors and their carers to rebuild their lives after stroke
About You
You will be:
- Data driven
- Able to work independently, prioritise activity and focus to increase impact and reach
- Willing to travel
- Experimental and willing to learn
- Dependable
- A team player
This role requires travel across Gloucestershire as well as occasional travel across the South West locality. Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Applications
To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Engagement Officer, Community Engagement Officer, Peer Support, Health Support Officer, Community Support.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
User Support Officer
We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.
Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026
About the role
This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.
You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.
You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.
Key responsibilities include:
· Managing, triaging and prioritising incoming enquiries across multiple digital services
· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances
· Identifying safeguarding, data protection, legal or other high-risk issues
· Following enquiries through to resolution and maintaining accurate records
· Managing multiple open enquiries while keeping track of relevant statutory deadlines
· Identifying recurring issues and contributing to service improvements
· Updating help pages, internal guidance and standard responses
· Working collaboratively with technical and non-technical colleagues
About you
You will be a proactive self-starter with excellent judgement, organisation and attention to detail.
You will have:
· Experience providing user support within an online, digital or information-intensive environment
· Experience managing a high volume of enquiries
· Ability to recognise sensitive or high-risk cases and take appropriate action
· Familiarity with data protection principles in a support or case-handling setting
· Strong written communication skills with a clear and empathetic approach
· Confidence working independently and knowing when to escalate
· Ability to work effectively within a remote team
Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.
About mySociety
mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.
The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.
Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.