Support volunteer volunteer roles in liverpool, newport
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising team leader volunteer
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
You can expect us to
- make you feel welcome, included and respected in line with our values and behaviours
- support you in having a positive and impactful experience at Cats Protection
- cover agreed out-of-pocket expenses in line with our Expenses Policy
- provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
· supporting and encouraging a team of fundraising volunteers
· planning fundraising events and activities with your team
· allocating tasks before and during fundraising events
· keeping financial records from fundraising events
· encouraging and promoting a professional image of Cats Protection
· following policies and guidelines and ensuring licences and permits are obtained for events
Time expectation
Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
If you have any questions about the role, please get in touch.
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Applicants will be asked to complete and application and provide details for two references
Making a better life for cats, because life is better with cats
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy writing, researching, and uncovering great stories? Are you looking to use your creativity to make a real difference?
The Communications and Development team at Humanists UK is seeking a motivated, curious, and articulate volunteer to support our fundraising and communications work. This is an exciting opportunity to help us share inspiring stories that highlight the need for and positive impact of our work, and encourage people to get involved.
Working closely with our Fundraising Manager, you’ll play a key role in gathering stories, researching opportunities, and crafting compelling content. Whether it’s identifying local news items, interviewing individuals, or drafting social media posts and supporter emails, your contributions will directly support our mission and help us reach more people.
Take a look at the full role description and person specification to help you decide whether the role is right for you.
This is a great opportunity for anyone considering a career in communications, fundraising, journalism, or the charity sector, or for those who simply want to use their skills for good.
At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail.
The client requests no contact from agencies or media sales.
Could you be one of our new trustees?
We currently have space on our Board for up to eight new Trustees who want to work with us to help improve university communities so that every student gets the mental health support they need to reach their goals.
At Student Minds, we’re working to improve university communities so that no student is held back by their mental health. So it should come as no surprise that we are keen to reflect the communities we serve, maintain a diverse board and ensure student voices are represented. This is key to our mission and our continued impact.
You may be thinking that you don't have the experience because you haven't been a trustee before, or because charity governance isn't your field. Think again!
Here's what you DO NEED need:
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Commitment to our vision - a world where no student is held back by their mental health
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Experience in 1 or 2 of the following areas:
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Current higher education students
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Professional higher education sector expertise
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Legal expertise
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Fundraising and income generation expertise
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Equity, diversity, inclusion, belonging, intersectionality and anti racism expertise
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AI and technology expertise
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Campaigning, advocacy, community organising and/or public affairs expertise
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Marketing and brand awareness expertise
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People and culture, HR, organisational development or leadership development expertise
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And what you DON'T need:
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Previous experience of trusteeship
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Experience in charity law or working with a charity
Both experienced and aspiring trustees have much to bring to our table: we are looking for fresh perspectives and seasoned knowledge alike.
Key responsibilities
Student Minds Trustees are expected to commit to the following:
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Preparation and attendance at four board meetings a year. Board meetings are held online and take place on weekdays from 5 - 7.30 pm.
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Preparation and attendance at two board away days each year, usually from 12.30 - 5 pm. Board away days are in person and usually take place in Leeds. Travel expenses can be claimed.
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Ad-hoc meetings and conversations with the senior management team as required. This usually constitutes approximately a further five working days a year.
If appointed, you will receive the training and onboarding you need to be a confident, contributing member of the board. We are also able to provide you with a board buddy to support you in your first few months.
So, if you want to help shape the future of student mental health, download our recruitment pack to find out more!
How to apply?
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For more information about the role responsibilities please follow the link
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Download and complete our application form, which is available on the link
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Complete the Equality Monitoring Form.
Application process
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Application closing deadline: Monday the 5th January at 11.59 pm - make sure you send your completed application form by this date
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Interviews: 29th or 30th January (general Trustees) or 5th February (Student Trustees) with a Trustee and CEO
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Appointment: subject to approval by the Student Minds Board.
The client requests no contact from agencies or media sales.
Become the new friendly face in your local Tŷ Hafan charity shop!
This opportunity is a great way to develop new skills and enjoy yourself at the same time.
Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.
Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.
Barry High Street is one of our longest standing shops. It is also one of our smallest shops, but boasts incredible volumes of donations from our supporters.
The shop is supported by a fantastic team of volunteers who work incredibly hard to turn over the high volumes of stock.
Considerations:
Age requirement: 16+
Location: 2 High Street, Barry, CF62 7DZ
Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.
Shifts will be discussed during your informal chat.
Background checks: We will ask you to provide us with the details of two referees.
Activities include:
• Sorting and pricing donations according to our guidelines (or your own knowledge if applicable);
• Preparing items for sale, including steaming, ironing, tagging and labelling;
• Moving items to the shop floor;
• Keeping the stockroom clean and safe;
• Creating attractive displays to showcase our unique donations.
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About YAUK
Youth Advantage UK is a charitable organization that uses a research-led approach to inform policy work and projects that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.
Please note that this is a remote VOLUNTEER role.
We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.
Responsibilities
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As the Senior HR Officer in our Volunteer Relations team, you will be reporting directly to the HR Manager, as well as oversee the day-to-day management of volunteer relations across our organisation, ensuring the smooth execution of policies and adherence to the Volunteer Handbook. Your role involves being the primary point of contact for volunteers, addressing queries, and resolving issues promptly while upholding the organisation’s standards and values.
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You will also play a key role in fostering a professional and supportive environment for all volunteers, maintaining productive relationships, and ensuring operational excellence in volunteer management.
Duties
1. Exit Management
- Facilitate seamless volunteer offboarding processes, including conducting structured exit interviews to identify areas of improvement.
- Maintain accurate records of exits to inform retention and engagement strategies.
- Ensure compliance with organisational policies during volunteer departures.
2. Volunteer Inactivity Management
- Monitor volunteer activity levels and implement inactivity management procedures in collaboration with line managers.
- Maintain updated records to track and report volunteer activity trends.
3. Grievance and Conflict Resolution
- Implement and manage an efficient grievance procedure to handle volunteer concerns professionally and promptly.
- Ensure impartiality and transparency in addressing grievances, collaborating with relevant stakeholders for resolution.
- Collaborate with the L&D team to provide periodic training for volunteers and managers on grievance handling and conflict resolution.
4. Policy Execution and Compliance
- Act as the primary custodian of the Volunteer Handbook, ensuring volunteers are well-informed about organisational policies and procedures.
- Monitor compliance with organisational guidelines and address any violations in consultation with the HR Manager.
- Partner with the Policy team to update the Volunteer Handbook periodically to reflect regulatory changes and organisational needs.
5. Volunteer Relations
- Serve as the first point of contact for volunteers, addressing their queries and concerns to foster a positive environment.
- Actively promote inclusivity and diversity in all volunteer-related activities.
6. Compliance and Reporting
- Ensure all volunteer-related activities comply with organisational and legal standards.
- Prepare regular reports on the approved Key Performance Indicators (KPIs) including challenges and support needed.
Requirements
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Excellent writing and communication skills.
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IT literacy with own equipment (laptop and phone)
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Ability to work well in a team.
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Strong attention to detail and organisational skills.
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Ability to prioritise tasks and manage time effectively.
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Passionate for personal development
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Good experience and foundation in employee/volunteer relations
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Right to volunteer in the UK
Benefits
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This is a UK-based, 100% fully remote and flexible role.
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Supportive team and management to enhance your skills and build on your experience.
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Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.
Why Volunteer with Us?
We are a supportive and friendly organization that takes pride in developing and nurturing our volunteers and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations.We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organization, enhance your skills, and gain valuable experience. If this sounds like you and you are interested in applying for this position, please submit your CV.
What You’ll Gain
Recognition through:
oLinkedIn testimonial and reference
oA public thank you post
oPermission to list YouthAdvantage UK as an employer on your CV/LinkedIn
oA written reference upon completion of your commitment
We look forward to hearing from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporting Trustees through the recruitment of central charity virtual roles including Trustees and Officer roles through creating and managing role adverts, reviewing applicants,conducting interviews and supporting onboarding.
* To bring children's dreams to life * To provide a professional service * To bring fun to both children and volunteers



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to become an Ambassador for knus? We've introduced our new arm-chairing volunteer position.
If you're interested arm-chair volunteering (our most flexible, low commitment role) and applying to volunteer at knus, simply read through the information on this page and apply.
- Are you over 18 and living in the UK? You must be over the 18 years of age and live permanently in the UK.
- Do you have a mobile phone or laptop? You can do this role whether you are, whether it be on a sofa or on a plane.
- How much time can you give? As much as you want to do. We are flexible and like to work around you.
- Do you like to learn? We provide training for all volunteers that join us. You'll have access to our courses to help you advance your knowledge and certificates to add to your CV.
How does it work?
In 2025 we launched our arm chair volunteering initiative to help us spread the word about our service and to give people the opportunity to take part in surveys and projects to help us deliver the best mental health support to the UK public.
We'd like to embrace what you love doing, whether that be sharing on socials, proof reading, surveys, sharing experiences or getting involved in our fabulous projects.
Important information:
In order to volunteer for knus as an ambassador, you will need to complete a brief application form and a ID check. A DBS is not required for this role, however, if you wish to progress to another role you may need a disclosure. We do this to ensure of service remains a safe place to volunteer for all. Please do not worry about this, we will help you as much as we can.
Training is provided by us and our training partners. You will be required to attend this training using online conferencing software such as zoom or teams.
To always be ‘by your side’ when you need mental health peer support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Organisation: The Muslim Lived Experience Network CIC
Role Type: Volunteer
Location: Remote
Time Commitment: 3.5–7.5 hours per week, 6 months fixed-term
Reports to: Co-Directors
Start Date: Immediate
About Us
The Muslim Lived Experience Network is a lived experience-led organisation committed to supporting individuals experiencing mental health challenges. We offer faith-informed peer support interventions, lived experience-related workshops and events, Islamic talks on mental health related topics, hospital ‘Muslim Faith Kits’, training, consultation, ad hoc support and signposting.
Our team is made up of dedicated volunteers united by a shared mission to attain the pleasure of Allah (SWT). We strive to achieve this by bringing peer support and lived experience perspectives to our communities - to educate, reduce stigma, and improve the quality of life for people living with mental health conditions.
Role Purpose
We are seeking a highly organised and mission-driven Volunteer Operations Lead to join our team and support and streamline our internal operations. You’ll help build and maintain the organisational backbone of our CIC by coordinating people, processes and systems. This is a key leadership role within a small but growing team, perfect for someone passionate about using their skillset to help bring faith-sensitive support to our community.
Key Responsibilities
1. Operational Oversight
- Support day-to-day running of the organisation’s internal systems
- Implement and maintain operational processes, documentation, and protocols
- Coordinate calendars, internal meetings, and project timelines
- Track organisational goals and ensure progress reporting
- Help streamline workflows using digital tools (e.g. Sharepoint, Zoom)
2. Compliance & Admin
- Support data protection (GDPR) compliance and document management
- Keep internal policies and procedures organised and updated
- Assist with safeguarding processes and record-keeping
Person Specification
Essential Skills & Attributes
- Previous experience in the non-profit or CIC sector and/or experience in non-finance quality, legal, governance, HR or compliance/internal audit sector
- Understanding of safeguarding, GDPR and other relevant policies
- Strong organisational and planning skills
- Experience in operations, project coordination or administration
- Confident with digital tools
- Excellent communication and interpersonal skills
- Ability to take initiative and work independently
- Passion for faith-informed approaches and/or mental health
- Alignment with the values of a Muslim-led, inclusive organisation
Desirable (but not required)
- Lived experience of mental health challenges
- Familiarity with the needs of Muslim and/or marginalised communities
- Experience in a leadership position
What You’ll Gain
- A leadership role in a purpose-led, community-rooted organisation
- A chance to directly shape systems and processes to help a growing CIC thrive
- Personal development and transferable skills in operations, leadership and project management
- Ongoing support, networking opportunities, and recognition for your contributions
- Flexible hours and a values-aligned, supportive team of volunteers
- A professional reference and volunteer certificate upon completion
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
The Role of the Chair: The Chair of Trustees plays a vital role in shaping the strategic direction, governance and impact of Success Club. Working closely with the CEO and the Board, the Chair ensures that the charity operates effectively and remains true to its mission and values. The Chair acts as an ambassador for Success Club, promoting its mission and values to key stakeholders. This is a rewarding opportunity for an inspirational and experienced leader to guide an ambitious charity through its next phase of growth to achieve its ambitions and influence positive change for young people.
About Charity Success Club: Success Club is a dynamic and ambitious charity dedicated to supporting children and young people who are potentially at risk of under-achieving, both academically and socially. We became a charity in November 2018 but have been working in schools since 2014. We believe that, when children and young people succeed in the moment, they create templates that they can use at any time. Our team puts mindfulness at the heart of our intervention, teaching children and young people how to develop a better relationship with themselves. We help students understand the wider implications of negative attitudes, allowing them to find solutions to issues they may face now and in the future. During 2024 we have provided support and activities to 2970 children across 26 schools. Current tracking (for 2025 year to date) show that we are well on the way to surpassing those figures. We are a passionate team of staff and volunteers, supported by a committed Board of Trustees, working together to create lasting change.
The client requests no contact from agencies or media sales.
What if you could change a life?
Become a Mentor - Change a Life, change a future.
Key4Life is looking for mentors to support our young men break teh cycle of re-offending to take a more positive path.
Are you willing to become a role moldel for the vulnerable young men who have either offended or are at risk of offending?
Whats involved?
A 6 month commitment - weekly check-ins, monthly face to face meetings
Remote online training course - 2 hours per week over 5 weeks
Why Mentor with Key4Life?
Empower lives - help set positive goals and build confidence
Build connections - foster meaningful relationships that promote personal growth and reslience
Make an impact - be a steady trustworthy presence. Share skills, knowledge and life experience
Transform lives - including your own. Be part of a supportive volunteer team
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an organised and proactive leader who enjoys bringing people together to achieve meaningful results? Join us as a Volunteer Project Manager and play a key role in coordinating our remote volunteers across multiple teams.
You’ll be at the centre of ensuring projects run smoothly, collaboration stays strong, and our initiatives continue creating impact in youth empowerment and skills development.
About the Role
As a Volunteer Project Manager, you’ll oversee the full project lifecycle — from planning to successful delivery. You’ll coordinate timelines, deliverables, and communication across various volunteer teams, supporting team leads and maintaining project momentum.
This is a great opportunity to strengthen your leadership, coordination, and communication skills in a mission-driven, international environment.
Key Responsibilities
- Oversee and coordinate progress across multiple volunteer teams and projects.
- Plan and manage project timelines, deliverables, and follow-ups.
- Support team leads in maintaining engagement, motivation, and productivity.
- Track progress, analyse outcomes, and provide regular updates to leadership.
- Identify and address challenges to ensure efficient project execution.
- Foster collaboration and effective communication between volunteers and management.
Skills & Qualifications
- Strong organisational and coordination skills.
- Excellent communication and interpersonal abilities.
- Proven experience managing projects or teams (remote experience is a plus).
- Comfortable using digital tools and project management platforms.
- Proactive, detail-oriented, and able to work independently.
- Genuine interest in youth development and social impact.
What You’ll Gain
- Hands-on experience in leadership and project management.
- The opportunity to collaborate with a global, values-driven community.
- Mentorship and guidance from the management team.
- A meaningful role contributing to youth empowerment and skills development.
- A professional reference and recognition for your contribution.
Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.
Tackle and reduce youth unemployment by providing with the necessary tools to develop skills, aptitudes, knowledge and self-confidence.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteering for Sense
Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.
Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.
What your role will involve
You’ll get the opportunity to get involved in a wide range of activities, including:
- Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
- Receiving donated items from the public, thanking them for their support.
- Sorting, steaming and preparing donations for sale.
- Helping to display stock in eye-catching and exciting ways.
- Keeping the shop floor clean, safe and tidy.
- Talking to customers about Sense and the work we do.
When you’re ready, we’ll provide you with additional training to:
- Serve customers on the till in a warm and friendly way.
- Put sales through the till, packing them and thanking the customer for shopping with us.
- Talk to customers about Gift Aid and other fundraising initiatives.
If you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:
- Helping supervise the shop and other volunteers.
- Supporting the shop manager to make sure customers have a great experience.
- Opening and closing the shop when needed.
- Cashing up at the end of the day.
Will the role suit me? Yes, if you are:
- Passionate about Sense’s work to support disabled people with complex needs.
- Calm, kind and have a friendly personality.
- A team player who enjoys working with others.
- Enthusiastic, motivated and someone with a positive attitude.
- Respectful of others.
What can Sense offer me as a volunteer?
- Full training with ongoing support and guidance from your team.
- A chance to meet new people.
- A great way to develop new skills and share your existing skills.
- The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
- A reference to support future applications for paid or voluntary roles.
- Support from our Mental Health First Aiders, should you need it.
About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.
Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.
We include. We collaborate. We find a way. We challenge. We celebrate.
We believe that every disabled person should have the opportunity to connect with others and be included in the world.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who are Guts UK Charity?
Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.
We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.
Our mission is simple: to improve the lives of millions of people affected by digestive conditions
Who are we looking for?
We are seeking an experienced treasurer who has a comprehensive understanding of charity finances, requirements and regulations and will actively support other board members to fulfil their collective responsibilities around finance.
You will play a pivotal role in ensuring the Gut UK’s ambitious growth plans are achievable, and sustainable for the long term. As a charity we need to do more, fund more, and support more people and we need a treasurer who shares our passion in achieving this.
As treasurer, you will play a vital role in ensuring our financial health, sustainability, and transparency. You guide and advise the Board on financial strategy, budgeting, and risk management, Chair the Finance, Fundraising, Audit & Risk Committee, ensuring robust oversight of financial and operational matters, support the CEO and COO, offering expert insight and challenge on financial planning and reporting, and champion good governance, transparency, and accountability across the organisation.
Our vision is of a world where digestive disorders are better understood, better treated and everyone who lives with one gets the support they need



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Tell My Truth and Shame the Devil CIC is a grassroots movement committed to confronting and eradicating Child Sexual Abuse (CSA) across the UK.
We give survivors, families, and allies the power to speak out, heal, and educate communities through storytelling, outreach, and collective action.
We work across all communities — Black, white, Asian, Caribbean, and African — ensuring no survivor feels alone or silenced.
Our CIC operates through a community-driven, volunteer-led structure, built by people who believe in truth, justice, and love as law.
The Role – HR Assistant
We are looking for a proactive HR Assistant to support the HR Manager in managing our growing volunteer network. You’ll help with onboarding, records, and HR processes that ensure volunteers feel supported.
Responsibilities:
- Support recruitment and onboarding of new volunteers.
- Maintain HR and volunteer records with accuracy.
- Assist with drafting role descriptions and volunteer agreements.
- Provide administrative support across HR and safeguarding processes.
What We’re Looking For:
- Experience in HR support, administration, or volunteer coordination.
- Strong organisational and communication skills.
- Knowledge of safeguarding and confidentiality.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're STAMMA. We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference. Where no-one judges us on our stammer or the way we choose to deal with it.
We will stand up for and empower those who stammer and challenge discrimination wherever we find it. We will provide support and information and fight for speech and language therapy services for those who want it. No matter how you talk, we're here for you. Join us and help the public understand that stammering is not a sign of being shy, drunk, dishonest, nervous or weak. It's simply how some of us talk.
We provide a free national helpline, email and webchat service, online resources and information, support for local groups and professional networks, for families with children who stammer, and an Advocacy Service for those who have been discriminated against because of their stammer.
STAMMA’s Helpline Services include our phoneline, webchat and email support services and are a hugely important part of STAMMA’s work. This is frontline stuff, responding to people reaching out for information and support. It’s a great opportunity to spend time chatting with people who stammer, as well as their parents, grandparents, teachers and employers, taking the time to make space to listen and to value what they have to say. Where appropriate we then signpost people to useful information, support and services.
We use a virtual call centre which means you can take calls and webchats from home, using a desktop or laptop computer.
Our helpline is manned by our amazing volunteers from 10am - 2pm (our morning shift), and from 4pm - 8pm (our evening shift), Monday to Thursday. We are looking for dedicated volunteers who can commit to one of the following shifts on a weekly basis:
Mondays 4pm - 6pm
Thursday 4pm - 8pm
We think that you (and our callers!) will get the most out of this opportunity if you're able to volunteer with us for at least 12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact.
About the role
Working within our Helpline Services, we’re hoping you’ll feel comfortable to:
- Take helpline calls (listening and speaking on the phone)
- Respond to webchats (reading on-screen messages and typing responses)
- Sending occasional emails
If you wish to, you can also be linked to an area of project work. That way, if the helpline services are quiet during your shift, you can get involved in other areas of STAMMA’s work. Project work is likely to involve reading and reviewing documents and resources, contributing to discussions and campaign ideas, and helping develop new resources.
We provide structured, online training that you can complete at your own pace, but is likely to take about 8-10 hours in total to complete. Following the training, you’ll have practice helpline calls and webchats. If you feel ready after that, you’ll start working in the helpline services. Ongoing support includes:
- Monthly helpline services meetings where you can meet other helpline volunteers. These monthly meetings include a short training session and discussion where we share and learn from our experiences of different calls and webchats.
- We have a WhatsApp group where you can keep in touch with other volunteers.
- Volunteer supervisors are available for one-to-one support and discussions.
- Access the training modules as many times as you want.
Who are we looking for?
You’re likely to enjoy volunteering in the Helpline Services if you:
- have a genuine curiosity about people and their experiences
- are able to understand written and spoken English
- are comfortable enough to speak on the telephone
- are comfortable with basic email functions
- have good administration skills
- enjoy listening and talking to people
It’s not essential to stammer yourself if you’re interested in working in our helpline, but it can be an advantage if you do, or if you are the parent of a child who stammers. Many of our callers find it really helpful to know that they’re speaking to someone who really ‘gets it’ and who has that personal insight into some of the issues and questions they have.
This is a volunteer role is remote, so you will need access to:
- a quiet place where you can work in privacy and not be overheard during calls
- a mobile phone or landline
- a computer or laptop
What can you gain from this opportunity?
This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll gain skills that you'll be able to use in all areas of your life and build experiences for your CV. Most importantly, you will make a real difference in the lives of people who stammer.
How to apply
To apply, please fill in our volunteer form that is linked to this opportunity.
We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us.
We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference.

