Support worker volunteer roles in kent

The Mental Health Recovery Pathway (MHRP) service provides day service opportunities for people with low and medium Preventative Care Needs.

We are currently looking to offer volunteering placements with our Mental Health Recovery Pathway (MHRP) – a mental health provision based across three sites in Islington responding to the mental health needs of Islington residents.

You will be assisting service users who experience mental distress in group settings.

We ask for a commitment of at least 1 day a week 10:15am – 4:00pm for a full year (+ about 2-3 months for DBS check and induction), though there are plenty of opportunities to volunteer more than one day a week.

If this sounds interesting and suitable to you, please complete the MHRP volunteer application form and return with your CV, indicating why are you interested in volunteering for Islington Mind, if there is anything specific that you would like to do in your volunteering placement – e.g. facilitate activities, support our open access drop-in sessions, support service users with completing forms, accompany service users to appointments etc, and your availability – e.g. one or more days a week and which days of the week you are available.

Role Overview

We’re looking for an enthusiastic and engaged individual to join Maidstone Pride as our Events & Logistics Coordinator! This role will be a vital member of the Events & Logistics team and its strategic planning, coordination, and delivery of Maidstone Pride’s projects and events, ensuring events are inclusive, engaging, and aligned with the aims of Maidstone Pride.

Key Responsibilities

• Assist on the strategic planning, coordination, and delivery of Maidstone Pride’s projects and events.

• Assist the development of event timelines, budgets, and logistic plans.

• Support communication with suppliers, venues, and local authorities.

• Support volunteer teams involved in events.

• Help ensure legal compliance with events (such as Health & Safety, Risk Assessments, and Accessibility)

• Provide on-the-day event support to ensure smooth running.

General Responsibilities

In addition, all volunteers have the following general duties:

• All Volunteers and representatives of Maidstone Pride are expected to portray a positive image, both internally and externally, by displaying high standards of service, integrity, punctuality, politeness, and professionalism.

• To observe and uphold the requirements of the Maidstone Pride constitution, and act always in accordance with its governing documents and policies, including equal opportunities.

• Any other tasks that would be deemed suitable within this role as directed.

Use your expertise to shape education, influence communities, and grow as a leader. Roles available at colleges England.

Are you a business leader or corporate professional looking to make a meaningful impact outside the boardroom?

By becoming a volunteer governor at a further education (FE) or sixth form college, you’ll help shape the strategic direction of an organisation that transforms lives through education and skills—while strengthening your own governance experience and leadership credentials.

Why it’s relevant to professionals like you

Further Education colleges train over 1.6 million learners annually, preparing the skilled workforce that keeps our economy moving—from engineers and IT specialists to healthcare professionals and construction experts.

As a college governor, you’ll sit on the board of an FE institution (and registered charity), where your insight into strategy, risk, people, or finance will have a direct impact on how public funds are spent, how performance is measured, and how learners are supported to succeed.

This is an opportunity to:

• Apply your corporate skills in a charitable leadership role
• Gain board-level experience and enhance your CV
• Contribute to local economic growth and social mobility
• Support a vital sector during a time of transformation

What you’ll do

As part of a governing board, you’ll:

• Set strategic direction: Help define the college’s mission and goals
• Hold leadership to account: Monitor finances, performance, and outcomes
• Ensure governance excellence: Make decisions in the best interests of learners and stakeholders
• Act as a charity trustee: Ensure financial sustainability and legal compliance

You’ll also engage with senior leaders and external stakeholders, including local employers, regulators, and community partners.

Who we’re looking for

We welcome professionals from a broad range of sectors, including but not limited to:

• Finance, Audit & Risk
• HR, People & Culture
• Strategy, Transformation & Operations
• Technology, AI & Digital
• Legal, Governance & Compliance
• Marketing, PR & Communications
• Education, Apprenticeships or vocational courses

What matters most is your strategic thinking, commercial awareness, and commitment to helping others succeed.

Prior education experience is not required. Full induction and training are provided, with access to DfE-funded development and peer mentoring where needed.

Time commitment

Expect to give approximately 1–2 days per month, including:

• Attending board and committee meetings (in-person or remote)
• Reading papers and preparing questions
• Participating in training and occasional college visits

The time commitment is manageable alongside a full-time role—and many employers actively support staff to take on governance roles as part of their professional development.

Where you’ll be needed
Some colleges offer remote governance and meetings take place online. This may suit you best, or we may suggest a role where you volunteer on a hybrid basis at a college within a reasonable distance from you. We are recruiting governors for colleges across England, with new opportunities added regularly. 

What’s in it for you?

· Enhance your board-level and governance experience

· Develop strategic oversight and leadership outside your day-to-day role

· Expand your professional network

·Give back in a way that creates long-term, measurable impact

· Gain exposure to the education, charity, and public sectors

Ready to step into a strategic, purpose-driven leadership role?

If you’re ready to bring your corporate insight to the education sector and help shape the future of skills, opportunity, and social mobility—we’d love to hear from you.

Apply now to become a volunteer college governor.

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

We’re looking for a motivated finance professional to join our Trustee Board as Treasurer, provide us with financial strategic direction and help us maintain our long-term sustainability

Working closely with our Chair and Chief Officer, your key responsibilities will include:

• Keeping the Board informed about its financial duties and responsibilities

• Guiding and advising the Board in the approval of budgets, accounts and financial statements

• Chairing the Board’s Finance Sub-Committee

• Reviewing the quarterly and year end accounts produced by our Administrator

• Presenting the year end accounts at the Annual General Meeting

• Ensuring that proper financial procedures and controls are in place to safeguard the charity’s resources

• Ensuring that the charity has appropriate reserves and investment policies

You don’t need to have been a trustee before, but you’ll need to:

• have recognised professional financial qualifications or experience

• ideally, have some knowledge or experience of charity finances

• be familiar with Quickbooks accounting systems and spreadsheets

• have the skills to analyse proposals and examine their financial consequences

• be able to explain complex financial information in an accessible way

• be able to exercise good independent judgment and if necessary to make difficult recommendations

• work effectively as part of a team

• have the time and flexibility to respond to the demands of the charity

• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality, equality and data protection

• represent Citizens Advice professionally at all times

If you are interested in joining our successful and expanding service, as we continue to meet the advice needs of the diverse communities we serve, we would love to hear from you.

We are seeking at least two new Trustees to oversee our charity. We offer professional, confidential and affordable counselling to individuals in and around SW London. Our team come from local churches and operate within a Christian ethos.

We want to increase the strength of our Board - currently we are overseen by only three Trustees, due to recent departures, but want to increase this to our target of 5-6 trustees. As well as providing support to the team in delivering high quality and accessible counselling services and ensuring the Charity meets its financial responsibilities, we are looking for someone to contribute to strategic oversight and effective governance.

We are seeking someone who:

1) Is passionate about the value and importance of emotional and mental health and wellbeing

2) Has experience or insight in areas such as charity governance, strategic planning, finance

3) Is a committed Christian of any denomination

4) Is willing to dedicate time, wisdom and prayer (approx. 4 meetings a year, plus occasional input)

What impact will you have? 

Our new Trustees will bring complementary skills to our Board. Specifically, we are looking for people with insight into charity governance and development, strategic vision and financial oversight.

Our new Trustees will ensure that our charity is well-governed, that quality is maintained and that those who work in the charity are well-supported. They will ensure that we keep client well-being at the heart of all we do.

They will look at new opportunities for development of the Trust, particularly at how we move on from reliance on a small management team who work voluntarily to a more resilient management model. They will ensure that new opportunities are strategically reviewed and considered.

They will ensure that we remain financially viable and have a sound operating model.

What skills, experience and qualities should you have?

Our new Trustees will bring complementary skills to our Board. Specifically, we are looking for people with skills in one or several of three areas:

1. charity governance and leadership,

2. strategic planning, to take the Trust forward into a new era

3. finance, to ensure our financial management and forward planning is optimised to achieve the objectives of the charity

Our new Trustees will share our values, especially our belief in the value of high-quality counselling with good clinical governance for client benefit. Our Christian ethos underlies who we are and we expect our new Trustees to share that ethos and see good counselling as a way to live out our christian values in our community.

Lived experience of or clinical practice in the field of mental health would be welcomed to enable greater insight into our counselling work.

We are keen to maintain a diverse board that reflects our very diverse local community.

Role Overview

We’re looking for an enthusiastic and engaged individual to join Maidstone Pride as our Events & Logistics Manager. This role will oversee the Events & Logistics team’s strategic planning, coordination, and delivery of Maidstone Pride’s projects and events. This role is responsible for managing and supporting the Events & Logistics team, ensuring events are inclusive, engaging, and aligned with the aims of Maidstone Pride.

The Events & Logistics Manager will also liaise closely with individual event leads that are delivering projects Maidstone Pride is affiliated with.

Key Responsibilities

• Lead on the strategic planning, coordination, and delivery of Maidstone Pride’s projects and events.

• Assist the development of event timelines, budgets, and logistic plans.

• Coordinate with suppliers, venues, and local authorities.

• Manage and support volunteer teams involved in events.

• Ensure legal compliance with events (such as Health & Safety, Risk Assessments, and Accessibility)

General Responsibilities

In addition, all volunteers have the following general duties:

• All Volunteers and representatives of Maidstone Pride are expected to portray a positive image, both internally and externally, by displaying high standards of service, integrity, punctuality, politeness, and professionalism.

• To observe and uphold the requirements of the Maidstone Pride constitution, and act always in accordance with its governing documents and policies, including equal opportunities.

• Any other tasks that would be deemed suitable within this role as directed.

Ready to join the action and build our local LGBTQIA+ Pride?

Role: Marketing & Communications Manager

Role Overview:

We’re looking for an engaged and organised individual to be our new Marketing & Communications Manager!

The Marketing & Communications Manager will lead the recently expanded Marketing & Communications team, leading on how we look and how we share our story, ensuring that our messaging is clear, inclusive, and accessible to as many people as possible. This role is pivotal to the delivery of our communications, shaping our public image, and promoting Maidstone Pride’s activities.

Key Responsibilities

• Build positive relationships with local media, partners, and sponsors.

• Develop & Deliver Maidstone Pride’s Marketing & Communication Strategy.

• Ensure all communications are accessible, inclusive, and align with our aims and objectives.

• Manage our communication channels (e.g Facebook, Instagram, TikTok, LinkedIn, YouTube), creating engaging and inclusive content.

• Monitor engagement and provide insights/analytics

• Oversee our communication processes (e.g press releases)

• Support and maintain a consistent brand identity across Maidstone Pride.

• Support the promotion of Maidstone Pride and its activities.

General Responsibilities

In addition, all volunteers have the following general duties:

• All Volunteers and representatives of Maidstone Pride are expected to portray a positive image, both internally and externally, by displaying high standards of service, integrity, punctuality, politeness, and professionalism.

• To observe and uphold the requirements of the Maidstone Pride constitution, and act always in accordance with its governing documents and policies, including equal opportunities.

• Any other tasks that would be deemed suitable within this role as directed.

Are you motivated by the opportunity to positively impact the UK’s mental health at the highest level, and be part of an internationally recognised organisation improving therapy standards? You might just be the right person to join the UK Council for Psychotherapy team.

Who is the UK Council for Psychotherapy?

UK Council for Psychotherapy is the leading organisation for psychotherapists and psychotherapeutic counsellors in the UK. We believe that psychotherapy can help us in profound ways, solving immediate issues and transforming how we think, feel and behave. Alongside offering professional support for our members, we are the leading research, innovation and educational body working to advance psychotherapies for the benefit of all. We regulate the profession and speak up for the importance of psychotherapy.  

What matters to us

UKCP’s mission: We see first-hand the power of psychotherapy to improve lives, so we speak up for the importance of psychotherapy in national and local policymaking and represent the social value of psychotherapy in the UK today.

Our vision: A society that understands the value and impact of high-quality psychotherapy, the importance of making psychotherapeutic services available to those in need and the relevance of psychotherapy in improving lives.

And our all important values: Our values are central to us. We recruit according to them, appraise our people against them, embed them in our working practices with colleagues, ensure that our practice is continually informed by them and measure our impact against them. We encourage you to read the candidate pack to learn more about our values.

So what does life as a trustee at UKCP look like?

Are you looking for a voluntary role that is rewarding and offers you the chance to provide leadership with your HR or communications skills? Then here is a look at some of the key tasks you’ll be involved in as trustee. You will:

• help to embed good governance practices in everything UKCP, the trustees and officers, and staff undertake as well as promoting diversity and inclusion
• provide leadership and direction to the organisation in order to pursue UKCP’s vision, mission and strategic direction
• prepare for and attend Board and other meetings and contribute expert ideas and know-how
• provide your HR or communications expertise to support understanding and decision-making across the Board.

Our commitment to diversity and inclusion

UKCP is committed to doing more to reflect the communities we serve. The Equity, Diversity and Inclusion – Belonging, Intersectionality, Inclusion, Diversity and Equity (EDI-BIIDE) Committee plays a vital role within UKCP governance, driving the strategic management of equity and inclusion initiatives across the organisation.

Who are we looking for?

We are looking for two trustees who share our desire to improve the UK’s mental health and an appreciation of the role of high-level oversight in achieving this. Having communications, PR or professional HR expertise, along with an understanding of the distinction between governance and management, will be key in these trustee roles.

If you have experience in working in an influential role and feel that you have good, independent judgement; can also act with impartiality, fairness and respect confidences; we believe that you may be a great addition to our board.

Don’t think you quite meet all of the specifications? Please don’t count yourself out – we’d still love to hear from you and learn more about you and your interest in joining UK Council for Psychotherapy.

Sounding good? Here’s how you can apply today.

Eastside People is supporting UK Council of Psychotherapy in the recruitment of these roles. Please apply by submitting your CV and a cover letter, both in Word doc format.

Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV and ensure that you cover the following: 

• why you are interested in the trustee roles at UKCP
• having read the information pack, what relevant experience and skills you feel you would bring to this role. This might come from paid work, study, community or voluntary work or other experience.

We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.

The closing date for applications is Monday 24th November. Shortlisting interviews will take place shortly after, and shortlisted candidates will have an interview with UKCP shortly after this. 

We look forward to hearing from you!

Are you committed to driving excellence and innovation? Do you have experience working within practitioners of Logistics?

As a Community of Practice Officer, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication. The Officer within the Logistics Community of Practice focussing on Logistics planning, delivery & support to counties & networks Please note that there are 5 geographical roles: NE & NW EMR & WMR East of England London SE & SW.

Please note that there are 5 geographical roles: NE & NW EMR & WMR East of England London SE & SW. You will be asked which geography you are applying for. Your role will be to provide leadership, management and subject matter expertise to grow and develop logistics capability in the planning and delivery within the appointed geographical area. The post-holder will work in support of the Logistics Manager for their defined area and in partnership with regional, specialist, county and Network partners to build and inspire an effective team of people who will deliver logistics input to operation and non-operational activities as per the organisational vision, goals and strategy. You and your team will ensure the right equipment is in the right place at the right time in the most cost-effective way.

As a Community of Practice Officer, you will:

• Support the Community of Practice Lead in coordinating the community.
• Focus on specific activities or areas within the community of practice.
• Assist in delivering impactful initiatives and projects.
• Foster collaboration and strengthen professional engagement.
• Champion inclusivity and provide support to community members.
• Contribute to the overall success and development of the community.

For more information about this role, please see the role description.

Interviews will be in the week following the closure of the advert. Selection will be against the RD and judged upon application form showing how candidate is appropriate for role. Due to seniority of role, candidate will need to detail in application how they meet the specifics of the RD and their relevant experience. Once shortlisted and interviewed, a selection event will not be required. Interview will be via Teams and panel will include: Senior Logistics Team Lead, National Operations Advisor OR the CoP Lead, and one other panel member TBC

Local and specific induction will be arranged for the successful candidate based on their previous SJA experience and requirements. An informal meeting with the National Advisor for Operations, Logistics manager and the CoP lead will be held shortly after appointment to establish any welcome needs.

The closing date for this vacancy is Wednesday 16th November 2025

Do you have the passion and commitment to support women experiencing Domestic Abuse to reach a place of safety? We are recruiting volunteers to support our Refuge Referral Line team, which supports women and children experiencing domestic abuse to find a safe, secure, and suitable refuge space across London.

You will join a team of trained staff and volunteers to support women to make a referral, and ensure they have the knowledge and are informed of the best options to reach safety. You will be supporting women and children to rebuild their lives free from fear!

What you will be doing

• Taking calls to assess the risks and needs of the women fleeing from domestic abuse whilst under supervision/guidance of the Referral Line Worker and the Service Manager
• To use a range of skills and tools to make phone conversations with women effective and empowering
• To provide women with knowledge of how to access refuge space and other types of support with the aid of a trained staff team
• General admin support: typing, taking notes, filing, scanning documents, keeping accurate records on our digitalised client management syste
• To develop positive relationships with staff members and women whilst promoting self-care
• Engage, support, and interact with women from a diverse range of needs and backgrounds

The skills you need

• A desire to provide support to women who are in crisis due to domestic abuse
• Always maintain confidentiality and professional boundaries
• Calm, patient approach with empathy and a willingness to listen without judgement
• To have a willingness to learn about supporting women impacted by domestic abuse with a diverse range of needs/ backgrounds
• Effective verbal and written communication
• Good time-management
• Experience of using email, internet, and other digital IT skills

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

We are looking for volunteers to provide informal support for our lively Monday youth group. 

Hours: Mondays, 4.30pm-8.30pm
Salary: Voluntary – Travel from within Sussex reimbursed
Closing Date:  7th November 2025, 5pm
Interview Dates: 18th and 19th November 2025

Induction Training Date: 29th November 2025
Start Date: As soon as possible

To apply: Please complete the application form through the website, under 'Current Vacancies'

Global Social Club (GSC) is the UK’s first Youth Club of Sanctuary. It’s a space of welcome for young people aged 14-25 from around the city and around the world.  GSC is centred on fun, friendship, creativity & celebrating diversity. It’s a warm and inclusive space for young people to connect and share experiences. 

We are looking for people who are happy to lend a hand and who are…

• Aged 23 and above.  

• Able to connect with young people with warmth and ease, forming positive relationships.

• Willing to participate fully in GSC sessions including games & activities.

• Additionally, we are also interested in hearing from people who have experience of and are keen to have a particular focus on helping young people to prepare food. If you are interested in a role with a cooking focus, please do indicate this on your application form.

We are striving to develop a team that is more representative of the young people we serve. This means we particularly welcome applications from people with lived experiences of racism, migration, displacement or being a refugee. 

Volunteers should be able to commit to coming weekly on a Monday between 4.30-8.30pm for at least 6 months. If you are interested please read our Volunteer Information Pack and fill out an application form and we will be in touch!

Exciting opportunity as Chair of trustees of a small and dynamic arts and crafts re-use charity in SW London looking to take the charity forward and grow and diversify its income streams.The Chair will join an established and small board of trustees and must be experienced in leading a board in terms of strategy, risk and planning, financial governance, building positive relationships, one-to-one reviews with trustees to bring out the best in them, building the board and growing the charity's impact. 

The Chair will have a wide-ranging impact, shaping the charity's strategic direction and helping it achieve the charity's mission to promote artful re-use of waste materials diverted from landfiil and incineration for use with a wide range of beneficiaries for artistic, educational, recreational or therapeutic benefit throughout south-west London. Your leadership will ensure that the charity provides and extends its range of support and services to existing and future beneficiaries and maintains its role as an active participant in the circular economy. 

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Bid Manager to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender opportunities.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Bid Manager to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities

The Role Description:

Bid Management: Lead and manage the entire bid and tender process, ensuring submissions meet deadlines and align with client requirements across the UK & Ireland.

Proposal Development: Collaborate with internal stakeholders to develop tailored, high-quality, and persuasive proposals that align with our value proposition.

Stakeholder Engagement: Work closely with sales, operations, legal, and clinical teams to gather critical input and ensure accurate, compliant, and compelling submissions.

Market Analysis: Stay informed on market trends, tender opportunities, and competitor activity to identify and secure strategic opportunities.

Compliance: Ensure all submissions adhere to company standards, client specifications, and relevant regulatory requirements.

Process Improvement: Continuously refine bid processes, content libraries, templates, and tools to enhance efficiency and effectiveness.

Post-Submission Activities: Manage debrief processes and gather feedback to inform future submissions.

Key Duties and Responsibilities:

• Lead AHO bids: Manage the whole bid process with a hands-on approach.
• Create strong responses: Tailor solutions that clearly show our value.
• Support growth: Work with Business Development and Marketing to boost propositions.
• Drive best practice: Lead bid qualification, governance, and reviews.
• User-focused: Understand needs and clearly present our solutions.
• Know the landscape: Medical, research industries, and opportunities.
• Know our strengths: Stay sharp on our services and competitors.
• Seal the deal: Coordinate smooth contract closures.
• Stay tidy: Keep the bid library updated and accessible.
• Keep comms clear: Align stakeholders throughout the process.
• Stay compliant: Follow governance and secure approvals.
• Push for quality: Lead reviews to ensure high-standard submissions.
• Maintain the opportunity pipeline: utilising CRM and creating reports for management.
• Taking the lead on other business development activities, such as award submissions, whitepapers, and sales collateral.
• Supporting every stage of the sales funnel: by working closely with marketing, sales, implementation, and operations teams.

What are we looking for?

Person Specification: What You'll Bring:

• At least two years of proven experience in bid and tender management, preferably within the healthcare (NHS & private), medical, or technology sectors.
• End-to-end bid management experience: A minimum of 4 years' experience leading the whole bid process.
• Preferred qualifications include a degree in Business, Communication, Marketing, Creative Writing, English or equivalent.
• APMP Certification is also desirable.
• Sector versatility: Experience with both public- and private-sector bids in the medical, biotech, biomed, health, and social sectors is preferred.
• Industry knowledge: Understanding of contact centres and/or customer experience is essential.
• Commercial acumen: Strong business sense, negotiation skills, and a hands-on approach.
• Resilience under pressure: Able to thrive in a fast-paced environment and meet tight deadlines.
• Detail orientation: High attention to detail to ensure quality and accuracy.
• Growth mindset: Self-motivated, proactive, and focused on continuous improvement.
• Strong communicator: Confident and articulate, with the ability to build trusted relationships across stakeholders.
• Time management: Skilled at prioritising tasks and managing competing deadlines.

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex and high-stakes journey. impact

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free. You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.