Supported living service manager jobs in Birmingham, west midlands

Role purpose 

To lead the creation, development and optimisation of high-quality, audience-targeted content that supports marketing campaigns, strengthens brand awareness, and enhances engagement across a growing and increasingly diverse range of stakeholders. 

The role will address current capacity gaps within the Marketing and Communications team by generating, repurposing and managing multimedia content that supports programme promotion, brand storytelling and organisational positioning. 

Key relationships 

• Marketing and Communications Manager (line manager)
• Head of Marketing and Communications (dotted line)
• Business Development department, Innovation team, QA and Standards team, Programme Delivery team 
• Centres, particularly Centres of Excellence
• External stakeholders (partners, educators, young people)
• Internal staff contributing to content 

Key responsibilities 

Campaign Support: 

• Work closely with the wider Marketing and Communications team to provide content for campaigns and central communications
• Support delivery of increased campaign volume, scale and impact

Content Optimisation and Repurposing: 

• Repurpose content into multiple formats for use across channels (social, email, web, campaigns etc.)
• Ensure content is effectively reused to maximise reach and value
• Maintain a pipeline of diverse content to support audience segmentation

Content Creation and Development: 

• Develop multi-format content (video, written, visual, digital) tailored to different audiences and sectors 
• Generate evergreen content that can be reused and adapted across campaigns and channels 
• Produce content that supports strategic content aims 

Stakeholder Engagement: 

• Build and manage relationships with internal and external stakeholders to generate authentic, impactful content
• Facilitate user-generated content, including youth voice and partner contributions

Insight and Continuous Improvement: 

• Gather feedback from stakeholders and audiences to refine content effectiveness
• Contribute to test-and-learn approaches to improve engagement and conversion
• Monitor performance indicators such as engagement rates, CTRs and website traffic 

People management responsibilities 

• No direct line management responsibility
• Will support coordination of contributors (internal staff, partners, freelancers where applicable) 

Skills and experience – essential 

• Ability to coordinate multiple projects and deadlines 
• Experience in content creation across multiple formats (digital, video, written)
• Strong copywriting and storytelling skills
• Ability to tailor content to different audiences and sectors
• Experience working with stakeholders to generate content
• Understanding of marketing and communications principles

Skills and experience – desirable 

• Experience capturing content on location
• Experience with brand development and positioning
• Knowledge of content performance analytics
• Experience in education, youth, or sport sectors 

Training and qualifications 

• Experience in marketing, communications, media or related field
• Ongoing professional development in content, marketing or digital communications desirable 

Development/career pathways for this role 

• Progression into Senior Content or Campaign roles
• Development into Marketing and Communications leadership pathways 

Personal qualities – for all roles in the Leadership Skills Foundation 

• Self-motivated and able to work autonomously 
• Customer focused 
• Effective and confident communicator 
• Proactive in approach and able to work on own initiative both collaboratively and independently 
• Adaptable to operational requirements and willing to learn 

Personal qualities – specific to this role 

• Creative thinker with strong storytelling instincts
• Highly organised with attention to detail
• Curious and proactive in identifying content opportunities
• Comfortable engaging with a wide range of stakeholders
• Resilient and adaptable in a fast-paced environment 

Are you an experienced and compassionate leader with a passion for empowering young people and making a difference?

At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting impact on the lives of children, young people, and adults at risk. We believe no child or young person should ever be alone or voiceless in the care system, in family court, or when decisions are being made about their future.

We are seeking an experienced and motivated Project Coordinator, working 28 hours per week, to lead the delivery of Project Unity across England. Project Unity provides high-quality, rights-based advocacy and intensive support to care-experienced young mothers who are pregnant or have recently given birth, helping to empower young mothers, strengthen outcomes and prevent children from entering care.

About Project Unity England

Project Unity England improves outcomes for care-experienced young mothers and their children through collaborative, multi-agency working, delivered through cluster-based areas bringing together local stakeholders for coordinated, community-focused support. Cluster one is based around London and cluster two around Yorkshire, with a third cluster area to be identified in year three. Travel between cluster areas is expected, particularly from year two onwards.

As Project Coordinator, you will support delivery and development of Project Unity within your assigned cluster areas, working closely with partners and internal teams. Key responsibilities include:

• Coordinating project activities and line managing senior practitioners
• Supporting planning, implementation and monitoring of local initiatives
• Facilitating communication between partners and stakeholders
• Organising professional meetings, workshops and events
• Tracking progress and sharing best practice across clusters

This role offers the chance to work across diverse cluster areas, influence at both local and Parliamentary level, and make a direct impact on services for care-experienced young mothers and their children.

About the role

You will provide day-to-day leadership of Project Unity, supporting a team of Project Workers and volunteers to deliver high-quality, advocacy-led, trauma-informed support that empowers young mothers to understand their rights and have their voices heard.

Working with local authorities, health partners, safeguarding networks and community organisations, you will build relationships and referral pathways, monitor outcomes, and identify opportunities to strengthen and grow the service – leading meaningful work within a values-led organisation.

About you

You are passionate about supporting vulnerable young people and families, confident leading teams within a trauma-informed environment, and able to balance operational oversight with a person-centred approach.

You will have experience working with vulnerable young people or families in a social care, advocacy or support setting, alongside experience managing or supervising staff and/or volunteers, plus a strong understanding of safeguarding frameworks and relevant legislation. Excellent communication and organisational skills are essential, with the ability to manage competing priorities and make sound professional decisions, demonstrating NYAS’s values of Collaboration, Accountability, Respect and Empowerment.

How to Apply

Please apply via the the NYAS website. In your application, evidence using specific examples how your skills and experience meet the criteria in the person specification within the attached job description, including:

• Experience with vulnerable young people or families in a social care, advocacy or support setting
• Experience managing or supervising staff and/or volunteers
• Knowledge of legislation and policy relating to advocacy, safeguarding and children’s social care
• Excellent communication, organisational and report-writing skills, with sound professional judgement

Employee Benefits

We offer the following employee benefits:

• 26 days, increasing to 30 days annual leave plus bank holidays (pro rata for part time)
• Occupational sick pay (subject to completion of qualifying period)
• Enhanced pay for family friendly leave
• Free parking at some of our offices
• Employee assistance programme
• Group stakeholder pension scheme
• Access to BHSF health cash plan
• Cycle to work scheme
• Support and supervision from your line manager
• Learning and Development opportunities

Safeguarding and Compliance

NYAS operates robust safeguarding procedures, and internal candidates will be subject to references in line with our Safeguarding and Child Protection Policy. In accordance with UK immigration law, proof of eligibility to work in the United Kingdom will be required as part of the recruitment process. We reserve the right to close this vacancy early if we receive a high number of applications.

About NYAS

NYAS (National Youth Advocacy Service) is an established rights-based charity ensuring that children, young people, and adults across England and Wales are respected, represented and supported in expressing their views. We work with care-experienced people who are often reliant on statutory services, and our combination of social care and legal services places us in a unique position to ensure their voices are heard.

We are an equal opportunities employer and a Disability Confident Employer, guaranteeing an interview to all disabled applicants who meet the minimum criteria. We welcome applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

Help us lead a safe, seamless front door into support for people affected by gambling harm.

At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Triage Team Manager, you'll lead the function that determines how quickly and safely people in crisis get the help they need.

We're looking for an experienced people manager to lead our triage team, overseeing referrals from first contact through to onboarding, ensuring every assessment is thorough, every risk is managed, and every service user is guided into the right support without delay.

Working closely with the Referral Leads and colleagues across the organisation, you'll drive continuous improvement of our triage processes, keep our data and CRM systems robust, and build strong relationships with partners so people never fall through the gaps.

What you'll be doing

• Leading the day-to-day operation of the triage function, ensuring referrals are processed safely, efficiently and to a high standard
• Managing and supporting a team of Referral Leads, providing supervision, guidance and performance oversight
• Overseeing service user onboarding, including assessment, safety management and safeguarding practice
• Monitoring waiting lists and service capacity, taking action to manage demand
• Overseeing our CRM system (Airtable), ensuring data accuracy, accessibility and integrity
• Producing monthly and quarterly reports, using data to identify trends, risks and opportunities
• Building operational relationships with delivery partners, and representing Betknowmore UK at MDTs, meetings and sector events
• Fostering a collaborative, psychologically safe team environment

What we're looking for

We're interested in hearing from candidates who have:

• Experience working in addiction, mental health or similar support services
• Experience comprehensively assessing risk and needs
• Experience managing or supervising staff and volunteers
• Experience working collaboratively with partners and stakeholders across different sectors and disciplines
• Strong organisational skills and the ability to manage a busy referral pipeline
• A solid understanding of confidentiality and data protection

Experience with gambling and gambling harm would be advantageous, as would a Level 3 Safeguarding qualification, experience improving service delivery processes, familiarity with CRM/data systems such as Airtable, and experience producing reports to inform decisions.

Why join us?

You'll be joining a growing charity making a real difference to people's lives, leading a team at the heart of how we keep people safe and get them the right support, quickly.

Support and Advocacy Practitioner

Kairos Women Working Together is looking for a Support and Advocacy Practitioner to join our specialist women’s organisation in Coventry.

Since 1999, Kairos has walked alongside women facing multiple intersecting disadvantage and therefore subject to, or at risk of, sexual exploitation. Through support, advocacy and community, we work with women to increase options and opportunities, strengthen voice and agency, and empower them to create the futures they want for themselves.

This is an exciting time to join Kairos. We are growing our work through our Women’s Hub, strengthening our specialist support offer, and developing our role as a place of safety, advocacy, community and change for women in Coventry.

About the role

This is a frontline practitioner role providing women-centred, trauma-informed, holistic support.

You will manage a caseload, provide one-to-one support and advocacy, contribute to safeguarding and risk work, support drop-ins and outreach, facilitate group activity, and work closely with partner agencies.

The work is meaningful, challenging and deeply relational. The women we walk alongside are often facing significant trauma, risk, exclusion, crisis and harm. This means the role can be tough. Sometimes very tough. It requires emotional resilience, good boundaries, reflective capacity and the ability to stay grounded when things are complex or uncertain.

But this work is also full of purpose, hope and possibility. At Kairos, you will see the difference that trusted relationships, practical advocacy, women-only spaces and long-term support can make.

Kairos is rooted in feminist values and an analysis of power, inequality and men’s violence against women and girls. Our work is practical and frontline, but it is also activist in nature. We support individual women, and we also seek to challenge the systems, attitudes and injustices that create and sustain harm.

Who we are looking for

We are looking for someone who shares our values of Hope, Compassion, Empowerment, Solidarity, Voice and Justice.

We are not only interested in formal qualifications or traditional career routes. Relevant experience may come from paid work, volunteering, community work, activism, study, caring responsibilities, personal learning or lived experience.

What matters most is your ability to build trust, listen without judgement, hold strong boundaries, manage complexity, advocate clearly, reflect on your practice and work in a way that is rooted in Kairos’ values.

We do not expect anyone to arrive knowing everything. Kairos is a learning organisation, and staff are supported through regular line management, reflective supervision, external clinical supervision and access to relevant training and development.

Diversity, accessibility and lived experience

The voices of women with lived experience are centred in everything that we do. We encourage lived experience across the whole organisation, including volunteers, staff, senior leadership and our board of trustees.

We want Kairos to reflect the diversity of the women we support. We actively encourage applications from Black, minoritised and migrant women; women with disabilities; lesbian and bisexual women; and working-class women.

You will be welcomed, supported and respected in a culture that values authenticity, honesty and sisterhood.

We are committed to making our recruitment process as accessible as possible. If you need information in a different format, reasonable adjustments, or support to take part in the recruitment process, please contact us.

Role details

Job title: Support and Advocacy Practitioner
Salary: £29,779 per annum
Hours: 37 hours per week
Contract: Permanent
Location: Kairos Women’s Hub, The Old Grammar School, 31 Silver Street, Coventry, CV1 1HP
Reporting to: Support and Services Lead
Working pattern: Hub and community based, with occasional hybrid working. The role includes some evening work, currently Wednesdays, as part of our outreach and drop-in rota. Very occasional weekend work may be required for events or fundraising activity.
Annual leave: 25 days, rising by one day for each year of service up to 30 days, plus bank holidays.
Wellbeing offer: One paid wellbeing hour each week, paid wellbeing break between Christmas and New Year, access to Employee Assistance Programme, external clinical supervision, team wellbeing activities and optional Blue Light Card scheme.

This post is open to female applicants only as an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010. This is due to the nature of the role and Kairos’ work as a specialist women-only organisation supporting women subject to, or at risk of, men’s violence, abuse and sexual exploitation.

An enhanced DBS check will be required. The role also requires a full driving licence and access to a vehicle with business insurance, as practitioners may need to travel across Coventry and transport women as part of their support. Mileage is reimbursed.

How to apply

Please apply by submitting your CV and a covering letter.

Your covering letter should explain why you are interested in the role and how your experience, knowledge, skills, values and aptitude meet the person specification in the recruitment pack.

Please give clear examples from your paid work, volunteering, community work, activism, study, caring responsibilities, personal learning or lived experience where relevant.

We do not expect you to meet every desirable criterion. If you connect with Kairos’ mission and can show that you have the values, insight and potential needed for this work, we would welcome your application.

Closing date: 26 July 2026 at 11:55pm
Interview dates: 20 and 21 August 2026

Please read the full recruitment pack before applying.

Lead a Team. Shape Lives. Help Build the Future.

At Where Next, we believe that adults with learning disabilities deserve more than simply being cared for. They deserve opportunities, friendships, purpose and the chance to achieve their potential. For over 40 years, Where Next has supported adults with learning disabilities to develop skills, gain confidence, contribute to their communities and lead fulfilling lives. Many of the people we support have been part of the Where Next family for many years, and the trusted relationships they build with our staff are fundamental to their wellbeing, development and happiness. As we enter an exciting new chapter in our history, we are looking for an exceptional Site Manager – Learning Disabilities to help lead one of our services.

This person will play a critical role in the development and implementation of Ben’s digital marketing strategy.  This role will align with Ben’s strategic goals to raise awareness within the industry, whilst facilitating direct digital marketing to our audiences to support our fundraising and income generation plans.  Alongside this, this person will help to manage the online community.

Job Overview

Own and implement results-focussed, cross-channel campaigns and general marketing activity, to increase awareness, drive engagement and increase enquiries for our services, support and income generation

Key responsibilities:

· Plan and build the communications calendar, with the Comms teams

· Maintain social media presence and manage engagement across all channels

· Plan and build digital customer journeys and campaigns across social, email, advertising, SEO/SEM and website, for both the support function, fundraising and business development

· Work with the fundraising team to plan and develop campaign materials, and lead generation pathways.

· Plan and manage website content (using Umbraco) for awareness, engagement and support pages

· Monitor and report on metrics across digital platforms to refine and improve ongoing activity

· Plan, implement and monitor new service and business development campaigns, working with the relevant teams.

· Work with agencies to create campaign materials, working to Ben branding guidelines

· Set up and report on metrics across social and digital platforms, recommending areas for improvement.

· Ensure the digital marketing plan and implementation aligns with core business objectives and priorities

· Play an active role in defining and packaging products and services, developing appropriate value propositions

· Support with organisational projects, where relevant.

· Strong focus on ROI

· Specific, additional tasks to support Marketing, Awarenes and Engagement.

This job description is not intended to be an exhaustive list of responsibilities and will be regularly reviewed and amended as necessary.

Our Values

· Passionate

· Respectful

· Inclusive

· Driven

· Empowered

Job Specific Competencies

Technical knowledge:

· Website content management (preferably Umbraco)

· Social media ad and organic management, for individual platforms and Sprout

· Email automation tools (DotDigital)

· Experience of SalesForce would be useful, and Zapier for data transfer

· Some experience of GA4 and reporting on web stats

· General MS and Google work tools

Skills:

· Analytical and reporting skills to share metrics across digital platforms

· Results driven

· Good communication skills – being to explain plans and ideas and provide meaningful reports and feedback

· Innovative thinker – finding new and better ways to approach tasks and objectives

· Copywriting, particularly from a user/customer journey perspective

Qualifications required:

· Marketing related qualifications – academic or job specific

· Degree preferable

Experience required

Essential:

· 6+ years in marketing

· Building cross channel campaigns, with demonstrable ROI

· Extensive experience working with social media and digital platforms, and related management tools

Desirable:

· Cross-functional working

This job is suitable for someone who…

· Has values which align with the organisations core values and is committed to upholding high standards of integrity and accountability.

· Understands different and complex customer journeys, and how to use marketing tools to reach and engage with those audiences.

· Is focussed on continually improving performance across platforms and for campaigns generally.

· Is flexible and adaptable.

· Is conscientious and motivated to deliver to deadlines.

· Is creative and take a solution focused approach.

· Is open and honest and demonstrate integrity.

Job Description

Reports to: CEO and Board of Trustees

Line management:        none

Checks: Enhanced DBS and two references

Purpose

The Project Manager & Systems Implementation Lead will lead a programme of organisational and systemic change across DATUS, supporting the organisation to move from largely paper-based, informal and inconsistent working practices towards a more structured, reliable and digitally enabled system of operations.

The postholder will work with the CEO, senior managers and the Organisation and Governance Consultant to implement agreed organisational systems, processes and priorities across DATUS. This will include supporting the practical development and day-to-day use of systems such as SharePoint, client records, finance processes, reporting tools, action trackers, governance documents and operational workflows.

The role is focused on turning agreed organisational systems into everyday practice. The postholder will support managers and staff to use systems consistently, identify barriers to implementation, ensure agreed actions are followed through, and escalate risks where systems are not being used or delivery is drifting.

This is a senior implementation role. The postholder will have delegated authority to monitor implementation, challenge drift, request updates, support problem-solving and escalate risks. They will need to work with managers constructively and confidently, without relying on formal line-management authority.

The role does not set the strategic direction of services, replace the authority of service managers, or redefine DATUS’s peer-led model of delivery. Responsibility for service delivery remains with service managers and programme leads. The purpose of this role is to strengthen organisational reliability so that DATUS can grow, evidence its work, meet funder and governance requirements, and protect the integrity of its peer-led approach.

Key Responsibilities

Systems Implementation

• Coordinate the design, testing, implementation, embedding and ongoing improvement of agreed organisational systems, operational frameworks and processes across DATUS.
• Work with the CEO, Organisation and Governance Consultant, senior managers and relevant staff to ensure new systems are practical, usable and aligned with organisational priorities.
• Support the implementation of key systems, including client records, finance processes, SharePoint, reporting tools, action trackers, governance documents and other operational workflows.
• Ensure new systems and applications are properly documented, maintained and managed once implemented.
• Develop practical guidance, templates, processes and tools to support consistent use across the organisation.
• Identify practical barriers to implementation and work with teams to resolve them.

Embedding & Adoption

• Work with Heads of Service, managers and staff to embed agreed systems into everyday practice.
• Ensure staff are trained, supported and confident in using organisational systems.
• Reinforce consistent ways of working across programmes and teams, while recognising the different practical needs of each service.
• Gather feedback from staff and managers to identify what is working, what is not working, and what needs to be improved.
• Support a culture where systems are used to strengthen delivery, accountability and learning, not simply to create paperwork.

Delivery Assurance

• Maintain oversight of agreed organisational priorities, implementation plans, actions and milestones.
• Track progress against agreed deliverables and ensure actions are completed, followed up or escalated where necessary.
• Hold short, structured check-ins with managers and staff responsible for delivery to confirm priorities, review progress, identify barriers and agree next steps.
• Challenge drift constructively where agreed systems are not being used or actions are not progressing.
• Maintain clear action logs, risk logs and implementation trackers so that commitments are visible and followed through.

Organisational Coordination

• Maintain visibility of operational activity across DATUS and support clear communication between leadership and operational teams.
• Help managers and teams understand how their work connects to wider organisational priorities, funder requirements and governance expectations.
• Support coordination across programmes so that systems, reporting and operational processes are aligned rather than fragmented.

Reporting & Escalation

• Provide regular updates to senior leadership on implementation progress, risks, barriers, adoption issues and system effectiveness.
• Escalate issues where delivery is not on track, where risks are not being managed, or where agreed systems are not being used.
• Support clear evidence of progress for internal governance, funders, commissioners and organisational learning.

Performance & Systems Integration

• Work closely with the Performance & Finance Lead to align finance systems, client data systems, KPI reporting and organisational dashboards.
• Ensure systems support accurate, timely and useful data capture, including outcome tracking, pathway reporting and recovery intelligence.
• Support the development of dashboards, reports and practical management information that helps DATUS understand performance and improve delivery.

Policies, Procedures & Governance

• Support the development, implementation and review of organisational policies, procedures and governance frameworks.
• Translate policies into practical processes that staff can understand and use.
• Monitor compliance with agreed processes, identify gaps and support managers to address them.
• Ensure governance documents, templates and procedures are kept organised, accessible and up to date.

Continuous Improvement

• Identify where systems are not working effectively and support practical improvements.
• Work with leadership, managers and staff to refine systems and processes based on evidence and feedback.
• Promote a culture of continuous improvement, follow-through and shared organisational learning.

Person Specification

Qualifications and Training

Essential

• Relevant management, operations, systems implementation, project management or change management qualification, or significant equivalent experience.
• Evidence of using structured project management approaches in practice, including planning, risk management, action tracking, implementation monitoring and review.
• Strong working knowledge of Microsoft 365, including SharePoint or equivalent document management / collaboration systems.

Desirable

• Formal project management qualification or training, such as PRINCE2, APM, Agile, Lean, Scrum or equivalent.
• Training or qualification in change management, business improvement, systems implementation, governance, data management or operational management.
• Training in data protection, information governance, safeguarding systems or quality assurance.

Experience

Essential

• Significant experience leading or coordinating the implementation of organisational systems, processes or operational frameworks across multiple teams.

· Experience leading or significantly supporting the move from paper-based, spreadsheet-based, informal or inconsistent working practices into structured digital systems and agreed organisational workflows.

• Experience implementing or improving systems such as SharePoint, client record systems, CRM systems, finance systems, reporting tools, action trackers or workflow processes.
• Experience tracking organisational priorities, actions, risks, issues and milestones, and ensuring agreed work is completed.
• Experience working across teams where delivery depends on influence, coordination and constructive challenge rather than direct line-management authority.

Desirable

• Experience working in the third sector, health and social care, addiction/recovery, homelessness, mental health, criminal justice, community development or other relational services.
• Experience supporting services with funder, commissioner, quality, audit or compliance reporting.
• Experience working with peer-led, lived-experience-led or community-based models of delivery.

Skills and Knowledge

Essential

• Strong organisational skills, with the ability to create order, track detail and keep multiple workstreams moving.
• Ability to translate organisational priorities into practical systems, workflows, templates and day-to-day routines.
• Strong IT skills, including Microsoft Office, Microsoft 365, operational tracking systems, case management systems, CRM systems and finance systems.
• Ability to identify where systems are failing, where staff are struggling, and where risks are emerging.
• Strong communication skills, including the ability to explain systems clearly to staff with different levels of confidence and technical ability.
• Ability to produce clear written reports, action logs, process notes, implementation plans and senior leadership updates.
• Good understanding of confidentiality, data protection and the importance of accurate records in services working with vulnerable adults.

• Ability to support dashboard development, management information and real-time reporting.
• Understanding of governance, compliance, quality assurance and continuous improvement in a third-sector or public-service environment.

Personal Attributes

Essential

• Organised, structured and methodical, without being rigid or bureaucratic.
• Practical, calm and solution-focused.
• Confident enough to challenge drift, but mature enough to do it constructively.
• Able to work collaboratively without needing formal authority over others.
• Able to simplify complexity rather than create unnecessary process.
• Respectful of peer-led, lived-experience-led and community-based ways of working.
• Non-judgemental, reflective and open to personal change.
• Willing to learn about addiction, recovery, social exclusion and the DATUS peer model

We are looking for a Community Support Coordinator for Kent, who will lead and develop a team of Volunteers, helping to deliver safe, inclusive and person-centred support.

You will work closely with health and social care professionals, MDT’s, local partners and volunteers to connect people affected by MND with the information, services and support they need.

At the Motor Neurone Disease Association, we work to improve care, support and quality of life for people affected by MND. As a Community Support Coordinator, you will play a key role in ensuring our support reaches people when they need it most.

Key Responsibilities

• Lead, recruit, develop and support a team of Community Support Volunteers.
• Respond to enquiries and referrals, providing information and connecting people with appropriate support.
• Build effective relationships with health and social care professionals, hospices and local partners.
• Support volunteer groups and branches to understand and respond to local needs.
• Facilitate collaboration between volunteers, staff and external stakeholders.
• Promote safe and inclusive services, ensuring compliance with safeguarding and organisational policies.
• Work with regional colleagues to support awareness, fundraising and campaigning activities.
• Monitor activity, maintain accurate records and contribute to service development.
• Identify gaps in local support and contribute to improvements in services.
• Encourage effective communication and engagement across the volunteer network

About You

• Experience leading, managing or coordinating volunteers or volunteer-led services.
• Understanding of care and support services within the statutory, voluntary or private sectors.
• Knowledge of safeguarding, risk management and supporting people at risk of harm.
• Strong communication, relationship-building and presentation skills.
• Full driving licence and willingness to travel within the region
• Experience supporting people and assessing needs using a person-centred approach.
• Ability to build partnerships and influence a wide range of stakeholders.
• Commitment to equity, diversity and inclusion.
• Strong organisational skills and the ability to prioritise and make decisions independently.
• Good IT skills and confidence using a range of digital systems.

This is a home-based role with frequent travel across Kent

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Philanthropy Manager

·£45,000 plus benefits 

·Remote with occasional travel to regional offices in Burgess Hill or York offices

·Closing midnight Friday 17th July 2026

·Annual leave allowance / any other stand out benefits

Role 

Brainkind is the UK’s leading charity that supports people that have been affected by brain injury. The charity provides a range of services that includes innovative rehabilitation and ongoing support to ensure that there is life after brain injury. 

The organisation provides support to individuals at all stages of their rehabilitation. This includes

·Supported living

·Neurological Centres

·Residential homes

·Hospitals

The Philanthropy Manager is responsible for leading the leadership and development of Brainkinds philanthropy fundraising activities. This role will focus on the delivery of Brainkind’s capital fundraising initiatives, cultivation and stewardship of high-net-worth individuals and grow strategic corporate partnerships. This is a newly created role that will play an integral part of the Brainkind fundraising strategy.

The primary duties for the role will include

·Develop and deliver capital fundraising strategies to support major infrastructure and service development projects

• Identify and secure major gifts (£25k+) to support capital appeals.
• Develop and manage a portfolio of high-net-worth individuals and prospective major donors.
• Identify, research, and cultivate new prospects through networking, events, and relationship mapping.
• Develop and implement a corporate fundraising strategy aligned to Brainkind’s mission and values.
• Secure new corporate partnerships including strategic, multi-year, and employee engagement partnerships.

Experience and skills required for the role will include

·Previous experience of working in a philanthropy focused role with understanding of engaging with high-net-worth individuals, potential major donors and corporate partners.

·Strong organizational and planning skills

·Excellent relationship management and donor stewardship skills 

·Strong verbal and written communication skills 

·IT literate with the ability to use Microsoft Office and an in-house CRM system

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps. 

Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date. 

Closing date for applications: Midnight Friday 17th July 2026 

Interviews are expected to be held on the week commencing Monday 27thJuly 2026via Teams. 

This role will manage all of Ben’s social media channels to grow audience numbers and improve engagement with our followers.  This person will also play a key role in developing and implementing customer journeys and campaigns to support Ben’s fundraising, services and community activities. 

Key responsibilities:

· Input in to and implement Own and implement the social media and newsletter calendars, continually assessing and improving performance metrics.

· Working with Communications and external agencies, develop content to support the social and digital implementation of marketing activities.

· Deliver digital marketing campaigns across email, social, paid and web to support audience growth and marketing and fundraising objectives.

· Content creation – videos, graphics and copy for social media

· Analyse campaign performance, user behaviour and engagement metrics to inform optimisation and reporting.

· Support marketing and retention activity, helping develop new customer journeys and lifecycle programmes.

· Contribute to marketing around trade shows, events and brand activations.

· Manage content updates, newsletters and CMS activity in collaboration with editorial teams.

· Work across new digital tools and emerging technologies to provide optimal user experience, as part of wider customer journeys.

· Work independently to manage deadlines, juggle multiple tasks and adapt quickly to changing priorities.

· Report against metrics for all channels, and make recommendations for improvements, test and implement.

· Support the Outreach team to build and manage the digital community and assist with ongoing communications.

· Support with organisational projects, where relevant.

· Strong focus on ROI

· Specific, additional tasks to support Marketing, Awareness and Engagement.

This job description is not intended to be an exhaustive list of responsibilities and will be regularly reviewed and amended as necessary.

Our Values

· Passionate

· Respectful

· Inclusive

· Driven

· Empowered

Job Specific Competencies

Technical knowledge:

· Social media ad and organic management, for individual platforms and Sprout

· Email automation tools (DotDigital)

· Experience of SalesForce would be useful, and Zapier for data transfer

· Some experience of website content management and GA4

· General MS and Google work tools

Skills:

· Good at planning and managing a busy communications calendar

· Excellent social media management

· Analytical and reporting skills to share metrics across digital platforms

· Results driven

· Good communication skills, with both social media audiences and within internal teams

· Innovative thinker – finding new and better ways to approach tasks and objectives

· Copywriting for socials

Qualifications required:

· Marketing related qualifications – academic or job specific

· Degree preferable

Experience required

Essential:

· 3-6  years in marketing

· Experience working with social media and digital platforms, and related management tools

· Content development for social media

· Good understanding of Google, GA4

· Social and digital advertising, with a focus on ROI

· web content production and structuring via a CMS

Desirable:

· Working knowledge of Umbraco

· Charity sector marketing would be helpful, but not essential.

This job is suitable for someone who…

· A good team player, able to work across different functional teams.

· Strong digital marketing skills (email, social, analytics, CMS).

· A responsible and respectful approach to online interactions.

· A data-driven mindset with the ability to interpret and act on insights.

· Curiosity for new technologies and an eagerness to test, learn and optimise.

· A proactive, “joiner” attitude — someone who enjoys contributing broadly within a lean team.

The Community Engagement & Support role is about providing greater sustainability and resilience for the Fahr’s Disease community and Fahr Beyond as a charity. The post holder will be building the capacity for Fahr Beyond to provide support for people living with Fahr’s and their families through creating a volunteer network that can provide an ongoing fortnightly support group. Additionally, through working with other organisations, the post holder will develop more support pathways and opportunities for patients; this is envisioned as strategic work within the Parkinson’s and Dementia space.

This post will also play a key role in bridging Fahr Beyond’s work with the community and medical professionals to develop awareness of Fahr’s Disease.  

What will you do in the role?

Volunteer Mobilisation & Management

• Support the development of a volunteer strategy for Fahr Beyond
• Actively manage the establishment of a volunteer network utilising prior expressions of interest, and you will support the onboarding of volunteers
• The main point of contact for volunteers and help resolve matters they may have

Engagement & Communication

• Monitor and respond to incoming correspondence to Fahr Beyond, along with assigning any actions for response to the appropriate volunteer
• Support the trustees and volunteers with managing Fahr Beyond’s social media
• Work with Fahr Beyond volunteers to ensure that Fahr Beyond maintains regular communications with patients, medical professionals, and key partners
• ·Represent Fahr Beyond at sector events and/or meetings, particularly with organisations we are a member of

Project & Event Management

• Support (and if required coordinate) Fahr Beyond’s education and awareness events for Fahr’s Disease, and events connecting multiple stakeholders in the Fahr’s Disease space
• Support volunteers in creating fundraising and community involvement activities (online and potentially in-person) 

Location: Remote

Salary: £28,665 - £31,965 pro rata (£17,199-£19,179 actual)

Hours of work: 21 hours (3 days)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Culture Manager role involves:

• Supporting and nurturing a healthy, positive, and collaborative team culture.
• Supporting the embedding of equity, diversity and inclusion across the organisation in line with our values and EDI stance.
• Helping design and deliver team culture slots from team days to learning slots.
• Delivering or coordinating bespoke team trainings, responding to organisational growth and partnership needs.
• Leading and developing induction processes to ensure new team members are welcomed, informed, and well-supported as they begin their roles.

About you

Are you skilled in coaching, facilitation or people development? Do you have strong communication and interpersonal skills? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Culture Manager position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 30th July. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

Hours: Part Time, 21 hours per week

Location: Any of our King's Trust offices or homeworking

Interviews: 5th and 6th August 2027

At The King's Trust, every gift from a supporter helps a young person take a positive step towards a brighter future. As our Supporter Care Executive, you'll play an important role in making sure every donation is processed accurately, every supporter feels valued, and every interaction reflects the exceptional experience we're committed to providing.

Working as part of our Supporter Care team, you'll be at the heart of our fundraising operation. You'll process donations, maintain supporter records, send acknowledgements and thank you letters, and work closely with colleagues across fundraising, finance and data to ensure income is recorded accurately and efficiently. You'll also be the first point of contact for many supporter enquiries, providing a friendly, professional service that builds confidence and lasting relationships with those who choose to support our work.

This is a varied role where you'll balance accuracy with excellent customer service. You'll help identify opportunities to improve processes, support fundraising campaigns and events, and ensure our supporter care activity is compliant with fundraising regulations and best practice.

What we're looking for

We're looking for someone who enjoys working with detail, takes pride in delivering excellent service, and thrives in a busy environment. You'll be organised, proactive and able to manage competing priorities while maintaining a high level of accuracy.

You'll bring:

• Experience of working in a customer service, supporter care or similar administrative role.
• Confident using Charity CRM-ideally Microsoft dynamics.
• Excellent attention to detail, particularly when processing financial information or large volumes of data.
• Strong communication skills and the ability to build positive relationships with supporters and colleagues alike.
• The ability to manage multiple priorities while delivering a consistently high standard of work.

Why join us?

Every donation we receive helps transform the lives of young people. By ensuring each gift is processed accurately and every supporter receives an excellent experience, you'll play a vital role in helping us continue that work.

If you're excited by this opportunity and think you could make a difference, we'd love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Supporter Care Executives? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Supporter Care Executives! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Job role:

In this exciting and varied role, within our growing Mass Engagement department we are seeking a strategic, driven, and compassionate Individual Giving Manager to join our dynamic fundraising team.

This pivotal role will lead the development and delivery of innovative individual giving strategies that deepen donor engagement, grow sustainable income, and support families with children in hospital across the UK.

Key responsibilities:

Strategy & Leadership

• Collaborate with the Head of Mass Engagement to design and implement a robust individual giving strategy aligned with the Charity’s 5-year Impact Strategy.
• Identify and capitalise on growth opportunities across digital channels, regular giving, and mid-level donor programmes.
• Lead the Individual Giving Team (Currently 1x Individual Giving Fundraiser)

Donor Engagement & Stewardship

• Build and nurture meaningful relationships with individual donors, ensuring high levels of satisfaction and long-term support.
• Develop tailored stewardship and cultivation plans, enhancing donor connection to the Charity’s impact.
• Lead on the creation of compelling donor journeys and engagement campaigns that inspire giving and loyalty.

Campaign Management

• Plan, execute, and evaluate multi-channel fundraising campaigns and appeals, working closely with internal teams and external partners.
• Use insights and data to refine campaign strategies, improve performance, and maximise return on investment.

Data & Insights

• Leverage CRM systems and fundraising databases to monitor donor behaviour, track income, and generate actionable insights.
• Produce regular reports to inform decision-making and demonstrate impact.

Collaboration & Integration

• Work cross-functionally with colleagues in communications, digital, and Family Services to ensure cohesive messaging and donor experience.
• Champion individual giving and digital fundraising across the organisation, promoting best practices and innovation.

Skills & Experience:

Essential

• Proven experience delivering successful individual giving campaigns using multi-channel direct marketing.
• Strong track record of supporter acquisition, retention and income growth, achieving or exceeding financial targets.
• Experience managing campaign budgets and income performance.
• Knowledge of digital fundraising tools, channels and audience engagement techniques.
• Skilled in using audience insight and segmentation to improve campaign results.
• Strong understanding of donor stewardship and supporter relationship management.
• Excellent communication skills, with the ability to create compelling donor-focused content.
• Analytical approach, using CRM data and performance reporting to optimise campaigns.
• Collaborative team player who works effectively across functions to achieve shared goals.

Desirable

• Experience managing agencies and suppliers, alongside strong analytical skills to interpret data, test and optimise campaign performance
• Experience developing new income streams within Individual Giving
• Line management and team development experience
• Up-to-date knowledge of fundraising trends, especially in digital and donor engagement
• Creative thinker with a proactive approach to problem-solving and innovation.
• Highly organised with strong project management skills and the ability to manage multiple priorities.