We are looking for an intelligent, customer focussed individual with strong commercial acumen and the ability to build relationships quickly to join us as a Supporter Care Advisor. You will deliver an outstanding service to our supporters, meeting and exceeding their expectations on every time they get in touch. A fundraiser and advocate at heart, you'll make it easy and inspiring for supporters to get involved by donating, volunteering and raising awareness.

Working in more than 120 countries, we do whatever it takes to create breakthroughs in the way the world treats children. Our Marketing and Fundraising divisions exist to inspire millions of people – from individuals to large corporate organisations – to support our quest for change. Together, we save children's lives, fight for their rights and help them fulfil their potential.

Your responsibilities will include:

• Answering a wide range of enquiries about fundraising and our organisation
• Taking credit card donations and setting up direct debits
• Tracking and recording all incoming and outgoing communications on a contacts database
• Proactively resolving complaints in line with the complaints policy
• Delivering a high level of customer service in order to increase supporter value and reduce attrition rates.

To be successful you will have:

• Experience within an office environment
• Excellent communication skills both verbal and written
• An ability to build customer relationships with the ability to cross-sell additional ways of supporting with supporters
• High attention to detail
• Experience of responding to enquiries via social media
• The ability to work to tight deadlines, manage own workload and multi-task.

 At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.

If you share our mission, are passionate about making change in the humanitarian sector happen, and strongly believe you can contribute then join us and we'll give you every opportunity to succeed. We look forward to hearing from you.

To apply please visit our website.

Closing date: 9th February 2020

Part time – 21 hours per week

Permanent

We are looking for a talented and enthusiastic Supporter Care Coordinator to join our dynamic team. This is a fantastic opportunity for the right candidate to kick-start their fundraising career.

Refugee Action is a national charity, dedicated to fighting for the rights of refugees in the UK.

There has never been a more crucial time to stand up to the injustice facing refugees and people seeking asylum in the UK. With more than 35 years’ experience providing face to face advice, and an established record of changing government policy, we help people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and build a new life in the UK.

Working as part of the Fundraising and Brand team, you will deliver an excellent level of service to our supporters via telephone, email and post, and gain valuable experience of our Raisers Edge fundraising database, processing supporter donations and assisting with data imports.

Along with excellent administrative and interpersonal skills you will also have:

• Experience in, or ability to work in an office environment, setting up and maintaining effective administrative systems
• Ability to manage and prioritise own workload as well as ability to work effectively as part of a team.
• Some experience in providing supporter or customer care
• Ability to use databases and to enter and record data accurately with very good attention to detail and speed
• Passion to pursue a career in fundraising, and an awareness of refugees and people seeking asylum in the UK

For more details and to apply, please visit our website.

Those with lived experience as a refugee are encouraged to apply.

Closing date: 09:00am, Monday 27th January 2020

Interviews: Thursday 6th February 2020

We are looking for a positive, empathetic and people-focused Support Services Team Leader to provide high quality information and support to those affected by blood cancer via the phone, email, social media, via our online forum and face to face.

This is a 12 month fixed term contract to cover maternity leave.

You will be emotionally resilient, hardworking and understand the value that your role brings to the blood cancer community.

Ideally, you will be Registered Nurse in haematology with experience working at NHS Band 6 or above (or equivalent).

If this sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification and a CV by:

9am on Friday 3 January 2020

*Applications for this role will be reviewed as soon as they are received so please note that we may bring forward the closing date at our discretion*

Join us on our journey to beat blood cancer!

The Health Foundation is an independent charity committed to bringing about better health and health care for people in the UK.

This exciting role combines delivering first class Personal Assistant support to the senior managers in the Communications team and significantly contributing to the success of the Communications team by providing timely and efficient administrative and project support.

The successful candidate will provide professional, proactive and intuitive PA administrative and organisational support enabling the executive team to focus on delivery. You will deliver executive diary management, ensure timely and accurate preparation of papers and reports and develop the strong relationships with internal and external stakeholders that will be necessary to successfully deliver in the role. 

In addition, you will, under the direction of the Business Manager, provide excellent administrative support to the wider Communications Team, including organising team meetings, monitoring new starter processes, updating team information and providing ad-hoc support to the wider team. If you love variety then this role is for you.

With a demonstrable track record of successfully providing a high-quality PA service to senior executives in a challenging environment and the organisational, time management and multi-tasking skills that are essential for the role, you will also be able to maintain high administrative standards while working under pressure and to deadlines.

Your positive attitude to getting things done will be key – a creative approach to problem solving, a demonstrably proactive approach and the excellent interpersonal skills needed to get the best from colleagues and stakeholders.

This is a fantastic opportunity for an experienced PA/Administrator who is committed to our core behaviours - Working Together, Discovering & Learning and Achieving Impact. If the role excites you we would love to hear from you. For further information please refer to the full job description.

Interview date: 11 February 2019

To apply for this role please submit your CV and a supporting statement which addresses all the person specification criteria flagged as CV/SS (Essential). 

The Health Foundation values diversity and champions inclusion and strongly encourages applications from all sections of the community.

Salary: £41,000 London (£38,250 rest of UK)

Closing date: Tuesday 4th February

Interviews at Versus Arthritis: w/c 10th February

Versus Arthritis

Versus Arthritis are the 10 million people living with arthritis. Our ambition is to create a world that no longer tolerates arthritis - no longer dismissing it as inevitable, untreatable and unimportant.  To ensure this world exists, fundraising will play a pivotal role in supporting all 10 million people.

Mass Market Fundraising

The MMF team’s vision is to establish a new, sustainable revenue model for Versus Arthritis by inspiring and empowering hundreds of thousands of people to take meaningful actions to defy arthritis each year. The team will transform the mass engagement programme into one which is ambitious, driven by audiences’ motivations, and digitally led. With six new appointments in the team, the Head of Mass Market Fundraising is developing a team that will be collaborative, visible internally across departments, and comprised of dedicated fundraisers.

 About the role 

We are recruiting a Supporter Engagement Manager to drive forward a new approach to engaging the organisation’s fundraisers and donors that is insight-led and scalable. With an innate understanding of donors’ motivations and a systematic use of insights and donor needs, the team will spot and maximise income generation opportunities. The Supporter Engagement Manager is pivotal to make this happen.

You will work with colleagues to plan, manage, and deliver a busy schedule of relationship-led supporter journeys in mass marketing fundraising, including challenge event participants, community fundraisers, in memory donors, legacy pledgers and fundraising groups. The Supporter Engagement Manager will ensure the successful implementation and delivery of supporter journeys across the mass retention team and supporter engagement team, and will also manage a team of two officers and two assistants.

The best person for this job will be able to understand a variety of fundraising audiences and anticipate their needs and motivations, and will also be able to evidence confidently, communicating with a wide range of supporters and international stakeholders. You will work well under pressure and managing fundraising and team priorities, and will be able to proactively build relationships with colleagues internally. Crucially, you will be able to turn creative thinking and external trends into plans with measurable outcomes.

How to apply 

Visit the dedicated recruitment site to learn more about the team, this role, a welcome video from the team, and to understand why Versus Arthritis is an amazing place to work.

Versus Arthritis are partnering with Prospectus to support these appointments. For an informal and confidential discussion about any position, please contact Ryan Burdock at Prospectus.

We’re Mind, the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

We are looking for someone who is real, personal and compassionate. In the competitive and constantly changing environment that charities find themselves in, providing a stand out experience to supporters has never been more important. This exciting opportunity, to join a growing supporter care team whose aim is deliver exceptional customer service to each and every person its supports, should not be missed! 

Engagement and communication is at the heart of this role so if you enjoy speaking to people and can deliver great customer service, then this could be just the role for you.

Experience of working in a busy customer focused environment is desirable as well as exceptional administrative skills, excellent attention to detail and your ability to communicate passionately and confidently about Mind’s work.

This is a Fixed Term Contract until 31st March 2020.

To find out more, please download the full job spec and person specification. 

Recruiting Personal Support Assistants to work across our Domiciliary Care Services based in Westminster and Kensington & Chelsea!

£10.55 per hour, zero hour contract plus pension scheme, training provided and flexible hours

Domiciliary care is the delivery of personal care, support and domestic assistance within the individual's home. Helping to promote independence, dignity and positively supporting the individual to maintain their quality of life and wellbeing and enhance the lives of the individuals that we care for.

As a PSA working in domiciliary care you will be providing high standards of person-centred care to our customers. You may be required to support our customers with:

Supporting with all aspects of personal care

Supporting with domestic/household tasks

Assisting with medication

Supporting with social inclusion

Supporting with meals/meal preparation

Job Overview:

To provide a range of personal services and personal care services to meet the needs of our customers within Look Ahead services and in customers' homes across London and the South East. Services may include Care Assistant/Support Worker duties (no support planning) and non-specialised Individual Budget work. In all activities PSAs are required to encourage customers to contribute to these to activities and help them to develop their own skills and confidence and maintain their independence. While carrying out activities, PSAs should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

PSAs may be working with customers from all of Look Ahead Client Groups including Mental Health, Learning Disabilities, Homelessness and Young People. Where appropriate PSAs will be required to complete regulated activity which includes personal care and medication when working in CQC registered services.

Key Responsibilities:

PSAs providing Assistant/Support Worker services will:

- Support customers to undertake tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Enable customers to make full use of community facilities by providing support as directed
- Support customers to attend GP and health appointments and religious services as directed
- Support customers to integrate into the community, for example accompanying the customer to enquire at colleges about possible courses, to visit various public amenities etc
- Support customers to go shopping for food, clothes etc
- Maintain records as required under the direction of Look Ahead staff and management

PSAs providing domiciliary & personal care will:

- Deliver all aspects of personal and physical care as appropriate to the individual needs of the customer. E.g. help with dressing, grooming & make-up, bathing, support going to the toilet etc
- Support customers to undertake domestic tasks in the home wherever possible, including practical assistance in developing skills to ensure customers enjoy a high quality of accommodation. E.g. cleaning, vacuuming, washing, ironing, simple home decorating, sewing, light gardening
- Support customers with medication administration
- Assistance with meals, meal preparation, eating and drinking
- Support to attend medical appointment, shopping and social activities
- Report any observations to Look Ahead staff and management relating to customers' welfare

Additional non-specialised Individual Budget can include:

- Providing customers with companionship. E.g. accompanying customers to visit relatives, attend special interest clubs, go out walking, to the park, dinner or the pub, play board games and cards
- Planning day trips and outings e.g. to the seaside, art galleries/museums, and encourage more independent living
- Assist customers in budgeting and money management, paying bills etc
- Encourage customers to take interest in and undertake basic sports, creative and arts activities in or outside the home. E.g swimming, jogging, attend gym, health clubs, go dancing, play music, make (draw/paint) pictures, take simple photographs, attend theatre/amateur dramatics etc

The above sets out the key responsibilities and typical tasks. You may be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.

For more information or to apply please visit our website.

Our services for children, young people and younger adults (CYP&YA) are growing and this is an exciting time for our charity. The needs of CYP&YA affected by cardiomyopathy and myocarditis can be complex and affect all areas of a young person’s understanding of and ability to manage their condition. We are developing our services to ensure that all CYP&YA affected by these conditions are supported to cope both with the physical and emotional challenges that their illness can present. Fostering emotional resilience and empowering young people to be active participants in their healthcare are integral to our services.

The right candidate will be empathetic, approachable and be able to understand the diverse needs of our children, young people and younger adult client group. You will be able to respond to these needs appropriately, reflecting the individuality of the young person and the level of need they present. You will be conscientious and demonstrate the abilities to work well within a team developing meaningful partnerships with statutory clinical agencies, represent the charity at key stakeholder events and will lead our CYP&YA Panel (youth group) work. You will work with the CYP&YA Panel, Head of Services and wider charity to ensure that the needs of the client group are prioritised by healthcare providers, educators and the professionals involved in their care. You will input into the design and deliver services appropriate for children, young people and younger adults affected by cardiomyopathy or myocarditis. You will deliver and report on project specific youth services and improve networks with local and national cardiac healthcare providers.

Do you have a passion for ensuring people with learning disabilities live fulfilled lives? Do you want to help lead a community that values people for who they are and what they can do? 

L’Arche London is a community of more than 100 people with and without learning disabilities. We live, work and celebrate together.

We’re looking for someone to be a registered manager for our supported housing scheme and registered care home. You will be responsible for the delivery of high quality person-centred support, leading and inspiring your team to ensure we support the practical, social and spiritual needs of everyone in our community.

We provide a place of belonging to help people with learning disabilities live independent, yet connected lives. We provide registered care, supported housing and specialist day services – supporting around 35 people with sometimes complex learning disabilities. We’ve been based in West Norwood, South London for 40 years and we’re part of an international federation of over 150 L’Arche Communities in 35 countries worldwide. Founded in the Christian tradition, L'Arche Communities welcome people of all faiths and none: our vision is a world where all belong.

You will be joining us at an exciting time as we’re entering into the next phase of planning for our current business strategy. You will be a key part of the way we develop and shape this future. We're looking at the ways we can provide greater choice for our members with a learning disabilities.We are looking to build on our existing quality and on the unique values of L’Arche, and to explore opening new schemes and growing the numbers of people we support.   

We are looking for a person with knowledge and experience of management in care or supported housing but far more essential is an enthusiasm for our values and the ability to inspire others. 

Applicants are asked to send a CV and a letter of around two sides of A4, outlining how your experience, knowledge, skills and values meet the person specification. The closing date is 9am on Monday 27 January 2020 and interviews will be held on Monday 3 and Tuesday 4 February 2020. 

A leading international children's charity is seeking an Individual Experience Manager to be responsible for the development and delivery of the charity's mass engagement fundraising activities under three areas: Individual Giving, Challenge Events and Community fundraising.

Over the next year, in line with a new organisational strategy, the charity has ambitious plans to grow their small supporter base and build out their Individual Experience programme, which is currently in its infancy. You will be responsible for driving this forward, using your experience and knowledge of digital marketing and fundraising.

You will have the following skills and experience:
- Excellent knowledge and experience of working in a digital marketing environment
- Proficient in designing and delivering acquisition and retention strategies
- Proven experience of raising funds through mass engagement activities
- Experience of end-to-end project planning and management, including managing budgets and implementing marketing plans

P/T and F/T hours available

21 hrs up to 37.5hrs per week

Are you looking for night work within South East London that gives you the opportunity to work flexibly?  Do you want to work with young people, supporting them on their path to independence?  If yes, then please read on.

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London.

We are seeking Night Support Assistants to work within our Youth Services based across multi-sites, in the boroughs of Greenwich and Lewisham.  Working within a supported accommodation setting, you will be joining a team of dedicated staff providing a safe and nurturing environment for over 100 young people (aged 16 and over). 

As a Night Support Assistant, you will take part in the overnight running of the schemes, including working with young people in accordance with their agreed Support Plans.  Your role is a key role within the service as you will be the point of contact for incidents, emergencies and late-night events such as evening activities.  You will also act as the lead in interactions with the young residents; providing them with support and assistance as well as ensuring their safety within the building at night.

To succeed, you will have proven ability of successfully working with vulnerable young people or young adults at-risk. You will also have experience of working in a team delivering a quality customer focussed service.  The ability to manage complex/challenging behaviours and adapt your approach according to those varying needs, is also required.  As is sound I.T and numerical skills and a flexible, resilient and thoughtful approach to your work.

Closing date: 13th February 2020 (at Midnight)

Interview date: 25 & 26th February 2020

*The salary will be per annum for F/T positions.

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects has been commended for their work. 

Customer Service Advisor / Retail Assistant

Location: London, SW1A
Job type: Full Time, Fixed Term Contract
Hours: A minimum of 300 hours for the duration of the contract. You will typically be rostered to work over 4 or 5 days per week, Monday to Sunday, including regular weekends.
Salary: £10.75 per hour, plus free lunch and training provided

Closing date for applications is: 26th January 2020.

About the role:

It's being part of the team who deliver an exceptional visitor experience.

It’s the collaboration and the community spirit. And it’s helping millions enjoy magnificent buildings and beautiful art. This is what makes working for this organisation so different.

When the doors of this iconic London location are opened to the public each August and September, hundreds of thousands of people come to visit. As part of an outstanding and friendly team, you’ll make their experience special.

Whether you’re selling the ticket that starts it all, making things perfect on the day, or providing the outstanding retail service at the end, you’ll make every visitor feel welcome and valued.

You’ll answer their questions, provide information, and always aim for the highest possible levels of visitor care and security.

About you:

- Friendly, outgoing and professional, with the ability to communicate well with all kinds of people, you’ll fit right in.
- You’re an outstanding team player, cool and calm under pressure, and able to work flexibly and effectively even when things get busy.
- For their Retail and Ticket Sales roles, an ability to engage with customers to meet sales targets is important too, as well as numeracy and a good level of computer literacy.
- Above all, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression.

This is your opportunity to use your personality and customer service skills to deliver the exceptional.

You may have experience of the following: Customer Service, Retail, Sales, Visitor Services, Front of House, Travel and Tourism, Warden, Visitor Assistant, Customer Services, Admissions Assistant, Ticket Sales, Hospitality, Receptionist, Hotel Assistant, Tour Guide, Graduate, Trainee, Junior, Entry Level Positions, Information Assistant etc.

Ref: 91242

Dementia Support Worker

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Support Worker
Location: Hounslow, Greater London
Contract type: Part Time, Permanent
Hours: 21 per week
Salary: £11,978 to £12,462 depending on skills and experience, plus London allowance of £2,160

Closing date: 30 January 2020
Interview date: 12 February 2020

About the role:

The Alzheimer’s Society Dementia Support service involves dedicated members of staff giving one to one support, information and guidance to people with dementia or their carers and wider family or friends, to help people understand dementia, cope with day to day living with dementia and prepare for the future.

As a Dementia Support Worker, you will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

You will offer support and guidance to your clients in a variety of ways, whether in the client's own home, at service offices or at other locations, face to face, by phone, letter or email. You will also assist service users to access other services, providing signposting and referrals, as well as facilitating peer support groups and other group activities.

About you:

We are looking for an individual who possess NVQ level 3 (or equivalent) with an understanding of dementia and the needs of those living with dementia and their carers. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service. To be successful in this role you will have excellent non-judgmental communication skills as well as strong organisational and time management skills in order to manage your caseload of clients effectively.

Are you someone who can work well as part of a team and are passionate about improving the quality of life for people living with dementia? Then take the first step and apply today.

You may have experience of the following: Dementia Support Worker, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Dementia Adviser, Mental Health, Dementia, etc.

This exciting role is ideal for an individual who wishes to give back to the local community and who has an interest in providing and developing cancer care in the community.

We are particularly looking for Trustees with the following skills/experience:

• Charity / voluntary organisation governance
• Finance
• Fundraising
• HR
• Service user / beneficiary of the organisation

Acting as a Trustee is an opportunity to develop your knowledge and skills.