We are looking for a Head of Data and Supporter Services to lead and oversee the delivery of supporter care, insight and data management for Income Generation in line with the organisation’s strategic plan and Income Generation strategy.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Income Generation Team

Battersea’s multiple award-winning Fundraising department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through continued investment, net fundraising income has risen from just £100,000 in 2010 to £10m in 2019, and we will continue to grow our income to make sure Battersea can be here for every cat and dog now and in the future.

The Data and Supporter Services Team

Our supporters are at the very heart of our fundraising, and the team managing our data, supporter care and compliance enable our teams to fundraise effectively. Working closely with Battersea staff, suppliers and agencies working on our behalf to collect, process and analyse our data. We support our donors and customers that give generously to Battersea ensuring that their support is recognised and celebrated through excellence in customer care. We ensure that all our fundraising is undertaken with care, attention, is compliant and data driven to enable our teams to fundraise effectively.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause.

As this role is office-based, you’ll be expected to work in our Battersea office for 3 days each week and you’ll be able to work up to 2 days each week from home.

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

Closing date: Sunday 7 November 2021

Interview date(s): Monday 15 & Tuesday 16 November 2021

Second interview date: w/c 22 November 2021

For full details, please download our recruitment pack. To apply, click the button below.  All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

We are working closely with a great charity based in Southwest London to recruit their next Assistant, joining the team on a temporary to permanent basis you will be dealing with all initial enquiries, greeting visitors, face to face and over the phone. This is a varied and exciting role that will also see you supporting the fundraising team, providing administration and customer care to their existing and new supporters.

This is an excellent role for someone who is looking for their first steps into fundraising or supporter care.

You will have:
Excellent communication and customer service skills
Good administration and writing experience
The ability to work in a face-to-face office environment 5 days per week

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Starting Salary: £27,555 - £28,656

Contract: Permanent

Hours of work: 35 hours per week

Location: London (this role is office based)

CAFOD, one of the UK’s leading international aid agencies, is currently looking for a Supporter Care Assistant. Our busy Supporter Care team plays a key role as the main point of contact for our supporters and is responsible for handling enquiries by phone, email, letter and face to face.

This role will be helping us maintain a high-quality service to our supporters and you will be the ‘Face and Voice of CAFOD’. Your duties will include handling calls, emails and mail for most supporter enquiries including accepting donations, general enquiries about our work, taking and processing resource orders, inputting data to the database and responding to feedback – all within agreed standards. This position also covers reception duties including meeting and greeting visitors.

Key Responsibilities

Deliver exceptional customer service to create a positive impression of CAFOD

• Deal with telephone, email, postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way
• Handle complaints/ feedback from supporters
• Write bespoke responses to acknowledge supporter’s enquiries and feedback
• Process resource orders and handle event enquiries
• Take telephone credit card donations and set up Direct Debits ensuring security requirements are fully observed
• Update and maintain supporter information onto our databases
• Meet our service commitments to supporters
• Comply with Privacy, Data Protection and Gift Aid legislation

Reception duties

• Welcome visitors and staff at Reception and handle switchboard callers whilst providing excellent customer service in a courteous, professional and informed way
• Responsible for mail collections, deliveries and courier’s services
• Book taxis/ other transport needs as required
• Make public address announcements clearly as and when required
• Responsible for front of house security and safety ensuring all access requirements are adhered to
• Maintain a well-presented front of house area and as this is a customer facing role, staff should dress appropriately
• Undertake all related Reception tasks

To read more and apply, please visit CAFOD website to begin filling out the application process.

Purpose of Job

The Supporter Care team are responsible for providing the highest level of customer care to all those who interact and support Dementia UK. Alongside this the team are responsible for financial processing - ensuring income is captured correctly on our database, Raiser’s Edge.

This role will involve working as a key member of a busy Supporter Care team helping to maintain and drive fundraising growth across a number of income streams. You will achieve this by ensuring the best possible supporter experience for all of our donors and by proactively improving processes and ways of working in support of this overarching responsibility.

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK responding to enquiries via post, email and telephone while working closely with our database to maintain the quality of information available and assist with gift processing.

In order to complete your application for the above role, we require you to answer the five questions attached.

As part of our commitment to Equality, Diversity and Inclusion, we shortlist on the basis of responses to the application questions only. Although we need a CV, it will not be used to shortlist and so candidates need to make sure they fully answer the questions otherwise their application will be dismissed.

Prospective interview date: w/c 1st November 2021

Do you love managing detail and ensuring everything works just right? Do you have experience providing high-quality admin support, or supporter, or customer care? Do you want to work for an organization that helps make the world better? We’re offering a rewarding opportunity for a highly effective administrator to play a key role within Survival’s Supporter Services department.

This is an interesting role where you will be in the front line talking to our valued supporters, handling day-to-day processes and procedures, working on our supporter database as well as handling reception and general inquiries. 

The role encompasses a wide variety of tasks, subject to change as the organization evolves and grows. The following list is not exhaustive but please note that this role undertakes a high level of repetitive administrative procedures and thus you are unlikely to be fulfilled if you do not enjoy administration.

Responsibilities 

Supporter care & administration

• Be the first point of call for general supporters, donors and potential donors, and respond to enquiries to Survival’s [email protected] account
• Carry out reception duties including managing incoming and outgoing post and deliveries, answering phone calls and welcoming visitors
• Accurately and efficiently update supporter records as needed
• Accurately load and process Direct Debits and standing orders into Survival’s database
• Ensure our webpage and database are accurately capturing online donations
• Accurately enter offline donations into Survival’s database
• Send thank-you letters for donations
• Assist in processing Gift Aid claim submissions
• Adhere to HMRC auditing requirements, and GDPR policies and regulations, as explained by the department head
• Report donation and database issues and work with IT and our Salesforce team to find solutions
• Work closely with staff in Survival’s overseas offices by sharing ideas and support with regards to our administrative systems

Various

• Assist the Finance officer with finance activities when needed
• Provide support to the Fundraising and outreach coordinator for fundraising and outreach activities
• Assist the Supporter services director with facilities management and trading activities when needed
• General duties such as photocopying, scanning, filing, moving boxes, setting up meeting rooms etc.

Experience and skills 

Required

• Strong administrative skills, takes enjoyment from this type of work and has a positive attitude
• Must have excellent telephone manner, be patient, enthusiastic and personable
• Demonstrated ability to manage a heavy and ever-changing workload
• Excellent organizational skills and the ability to plan and prioritize effectively
• Excellent personal skills – trustworthy and a good relationship builder
• Must work well with numbers and have good spoken and written English
• Computer literate, including CRM management
• A desire to serve the cause of Indigenous peoples’ rights 
• Commitment to Survival International's vision, mission, and values
• You must have the right to live and work in the UK

Preferred

While we have a preference for candidates with the below skills and experience, we are willing to consider supporting an excellent candidate in developing their skills to reach these levels.

• Experience of providing excellent administrative and/or customer support in a supporter/customer-focused environment
• Prior experience of using Salesforce would be a huge benefit
• Experience in the charity / non-profit sector
• Knowledge of any of Survival’s other working languages (Spanish, French, Portuguese, Italian, German, Hindi, Oriya) would be an advantage

What can we offer you?

When you join Survival International, you’re getting more than just a career: you’re gaining a unique opportunity to join one of the most exciting campaigning organizations around. It is not just a job. You will be working with an international team of passionate people who really care about human rights and want to change the status quo. 

Being part of such a small (but growing!) team offers the opportunity for real variety in your day-to-day work and the development of your role.

We have generous annual leave (25 days plus bank holidays) and a cycle to work scheme.

Salary range: £26,000 per annum
Hours of work: This is a full-time position (Monday – Friday, 10am – 6pm) for 6 months with the possibility of a permanent contract
Location: London head office, with remote working*

Closing date for applications: The vacancy will remain open until the position is filled

To apply: Please complete the application form and send together with your CV and a covering letter

*At present our staff are mostly working remotely because of Covid precautions; we are assessing this on an ongoing basis.

Equal opportunities

Survival is committed to building a diverse and inclusive workplace and actively welcomes applications from candidates of all backgrounds. We will not discriminate on the basis of any aspect of your identity. 

Are you a confident Supporter Care Administrator with a ‘can do’ attitude who is looking to further develop your Supporter Care career within a high-performing Fundraising Department?

About the role

We are seeking a Supporter Care Administrator to join our growing Fundraising and Communications department. Reporting to the Supporter Care Coordinator, the successful candidate will be one of two Administrators responsible for the delivery of a high standard of customer care and operational support that ensures that our supporters are at the forefront of everything we do.

Day to day responsibilities include importing of data, processing of voluntary income, management of enquiries and complaints, and maintenance of the fundraising database. The wider remit of the role includes liaising with internal stakeholders, third party suppliers, financial and non-financial supporters, and members of the public with an interest in the organisation’s work; contributing to the periodic review and update of team processes and procedures; and taking the lead on role-appropriate tasks under the guidance of the Supporter Care Coordinator. The post holder will be accountable for working to agreed KPIs and SLAs, and for consistently meeting regulatory requirements; ensuring timely, accurate and compliant administration of supporter-related activity.

What we’re looking for

Applicants should be able to demonstrate relevant customer/supporter care experience including income processing, experience of working with Raiser’s Edge or another fundraising database, strong organisation and prioritisation skills, and a keen eye for detail. The ability to manage both time and workload is a must, as is the ability to work independently in addition to contributing to the efforts of the wider team. The ability to develop and maintain mutually beneficial working relationships is essential, as is the ability to communicate in an effective and professional manner. Experience of working with ImportOmatic data integration software would be advantageous but is not essential.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Pension

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10am on 25 October

Interview and assessments on: week commencing 8 November

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

About the role
A world-leading cancer charity is looking for a Supporter Care Administrator to provide high-quality supporter care, managing all queries and acting as the first point of contact for members of the public. This is a full-time 2-3 month contract offering a flexible hybrid working model between remote working and their central London based office.

As the Supporter Care Administrator, you will liaise with volunteers, supporters, and members of the public in a confident and friendly manner, whether this be through the charity's email inbox, in-person, or on the phone. You will take and process donations over the phone as well as assist the Fundraising Operations team on supporter care related tasks and in creating and maintaining supporter records on Raiser's Edge. You will also support Individual Fundraising Projects when required.

You will need the following skills and experience:

* Excellent verbal and written communication skills
* Ability to interact with people of all backgrounds in a friendly, confident and approachable manner
* Experience of working in a customer facing/service role
* Experience of working in a Supporter Care team or similar environment
* Ability to prioritise a busy and varying workload and meet deadlines

I am reviewing CV's as and when I am receiving them so if you are keen to apply please do so today.

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Working arrangements: The role is two days per week in the office and one day remote working.

Job Purpose: 

As an integral part of the Supporter Care team you will successfully support the Individual Giving programme and wider fundraising activities over the busy Christmas and New year period, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities:

• First point of contact for supporters and potential supporters (phone, in person, letter or email), providing interaction that inspires and delights

• Liaise with donors with excellent Supporter Care in timely communication via email, phone, and mail
• Support processing incoming phone and postal donations

• Assist with banking and processing incoming/outgoing post including taking responsibility for the despatch of information, supporter and fundraising materials
• Manage the regular gift cancellation and unpaid process

• Assist with all types of donation processing administration and Raiser’s Edge Record Amendments/records being kept up to date this will Include Gift Aid status and contact consent requests
• Assist with any third party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality

Skills and Experience Required:

Essential:

• Excellent customer service for internal and external stakeholders
• Written and verbal communications skills and excellent phone manner
• Strong eye for detail, methodical and accurate (critical that the database and donor details at 100% accurate)
• Degree or equivalent qualification (i.e. marketing qualification).
• Attitude of continuous improvement, and lifelong learning.
• At least two years’ experience in a junior supporter care or administrative role
• Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
• Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
• Experience of outward facing donor stewardship, and relationship building.
• Excellent organisational and time management skills.
• Ability to prioritise workload, meet deadlines and possess problem solving skills.
• Can work on own initiative and be able to show initiative.

We are working with a wonderful charity based in South London to recruit a Part Time Supporter Care Officer, working flexibly around 21 hours per week you will have a mix of office and home-based working. The charity has gone through an impressive state of growth and is now seeking some additional help within their supporter care function, the role is a fixed term 4-month contract, that could extend as they continue to grow.

The role will suit someone that enjoys delivering excellent customer care and has a passion for the charity sector, our client is willing to train individuals who wish to develop their career within supporter care/ operations

Duties for the Supporter Care Officer:
Manage bespoke supporter queries, via telephone, email, and letter
Create thank you email and letters
Assist with supporter journey projects
Manage banking and post
Update records and Gift Aid status
Process and reconcile incoming gifts

You will have:
Previous experience within supporter or customer care
Strong data administration skills
Ability to work from own initiative
A passion and interest for excellent supporter care and communications

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

The Central London Care Coordination Service (CCS) encompasses identification, planning and coordination of care as part of a “Whole Systems” approach to providing care.

The aim of the CCS is to improve the quality of care for people registered in GP practices within Central London by ensuring seamless pathways and proactive intervention where appropriate.

JOB PURPOSE

Care Navigators (CN) will be responsible for supporting GPs through providing care coordination for the most vulnerable and complex patients. This includes, for example, being responsible for intelligent tasking and patient referrals, booking of transport and equipment where required and delivering targeted public health messages to patients.

In addition, CNs will work with the relevant agencies of the health and social care system and voluntary care services to ensure coordinated and effective delivery of the patient’s care plan for those patients identified through risk stratification by the GP.

Each CN will be aligned to a Primary Care Network (PCN) made up of GP practices within Central London, and will be required to work across several practices within the designate PCN structure. Day-to-day work will be based in the relevant GP practices within the PCN. The CN will also have access if required to the Care Coordination Centre, a central hub for all workforces within the Care Coordination service. Time spent in each GP practice may vary.  

The CN role is instrumental within the PCN, ensuring patients care is coordinated accordingly and any preventative opportunity is taken to support the patient with taking a proactive care management approach. 

ROLE SUMMARY

CN will be responsible for providing support to their nominated PCN. Key functions of the role include:

Care Planning Manage personalised care plans with the patients, helping them reach their goals of living healthy and living longer.

Follow up and coordination. Ensures that actions from the care plans are followed up and coordinated to ensure they happen.

Coordinating cases. CN will be responsible for a named list of patients within SystmOne. 

Intelligent tasking. CN will refer and signpost patients to services across the community. In some cases, this may constitute a formal service referral. Tasking may be assigned by the Senior Care Navigator or GPs for patients with more intensive needs.

The Patient’s Point of Access: The CN will provide proactive reminders and messages to suitable patients (such as COPD) alongside being an intelligent scheduler of multiple patient service appointments / interventions.

Criteria based booking. Providing access to community services, which in more intensive cases may involve direct patient interaction. This will involve application of criteria framed decisions making about booking such things as equipment, interpreters and transport.

“Track and Trace”. The CN will use the SystmOne clinical system to ensure it houses all relevant care plans and they are being followed to ensure service quality.

Data Quality It is the CNs responsibility to record the required data accurately into SystmOne for data collection, reporting and analysis.

Participating in MDTs. Ensures relevant cases are referred to MDT. The frequency, attendance and method of the MDTs will be determined by each practice and PCN (within the frame of minimum standards set by the programme).

Establishing and maintaining good relationships with members of the CCS, PCNs and wider health and social care system and voluntary care services. It is essential that the CN is skilled in communication and has a good grasp of the language of the health and social care system, to ensure the appropriate level of support is provided based on patients’ need.

CN will work closely with the GPs in the PCN to which they are aligned, as well as the Senior Care Navigator in the CCS.

We’re pleased to be working with a hospital charity who are looking for a Volunteer and Supporter Relations Officer to join their team. You will be responsible for managing the charity’s volunteer programmers by recruiting volunteers to promote the work of the charity to visitors, whilst also develop and delivering a multi-channel engagement and stewardship strategy across a range of fundraising programmes.

The charity is looking for someone who is able to develop an internal and external volunteer recruitment strategy, whilst also being able to drive long term and enhanced engagement with supporter at all levels to maximise income. You will also be responsible for line managing one Fundraising Assistant.

You will need:

• Excellent organisational skills with the ability to work effectively across a varied role
• Experience delivering exceptional levels of customer care
• Ability to build confident working relationships at all levels
• The ability to spot and resolve problems before they impact a supporter or volunteer

Salary: £26,000 - £31,000

Location: London (hybrid of office and WFH)

Deadline: ASAP

If you would like to have an informal discussion, please call James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

Are you an inspiring leader with proven experience of managing creative and customer-focused teams to achieve success? Are you known for your skill at juggling ‘left brain / right brain’ work – switching effortlessly from detailed analysis to big, bold, creative thinking? Are you passionate about using insight to change how people think and how work gets done?

Head of Supporter Experience Responsibilities:

If the answer is yes, please read on.
At Alzheimer’s Society, our supporters are the heart and soul of what we do. They make change happen, whether by raising money, campaigning for social care reform, or volunteering to help people with dementia. As Head of Supporter Experience, your mission will be to make sure we’re giving each of these amazing people the most efficient, enriching and rewarding experience possible.

To achieve this, you’ll head up four complementary teams, spanning data analysis and insight, comms and supporter care. All make a crucial difference – directly or indirectly – to the practical and emotional experiences of our supporters. Day-to-day, you’ll use your expertise in manging high-performance teams to help maximise income and engagement from existing Fundraising activity. More widely, you’ll use your curiosity, energy and ‘even better if’ obsessiveness to embed a supporter experience mindset across the Fundraising directorate – working to understand supporters better, amplify their voices, and foster an internal culture of marginal gains so that they, and we, can do even more for people affected by dementia

Head of Supporter Experience Requirements:

You will have extensive experience of successfully managing and improving creative, insight or customer support teams. This need not have been in the charity sector, and you may well benefit from bringing fresh ideas to this role. You will have good familiarity with each of the areas you’ll be overseeing, and be as happy diving into the detail of a particular area as you are thinking big about the bigger picture.

An exceptional influencer and strategic thinker, your outstanding commercial acumen will quickly give you a deep understanding the needs of the business – from individual Fundraising campaigns to organisation-level planning. You will be someone to whom others gravitate for an expert view, while always recognising the limitations of your and your teams’ existing approach – pushing them, and those they support, to always think bigger and better about what they do.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. With people affected by dementia among the worst hit by the pandemic, there has never been a more important or exciting time to join us and help to deliver the lasting change which people with dementia desperately need.

Position: Head of Supporter Experience
Location: Home Worker (England, Wales and NI)
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £58,931 - £66,214 - actual per annum (depending on skills and experience) + London Allowance of £3,600 if the role holder lives in Greater London

Closing Date: 28 October 2021
Interview Date: Wednesday 10 November 2021

You may have experience of the following: Head of Supporter Development, Supporter Development Manager, Head of Fundraising, Fundraiser, Fundraising Manager, Senior Fundraising Manager, Senior Fundraising Executive, Business Development Manager, Fundraising Development Manager, Project Manager, etc.

Ref: 103 726

Are you looking for a job with a sense of belonging? We’re looking for people from all walks of life to join our friendly and lively community of people with and without learning disabilities based in South London.

Come and join us at L’Arche London as an Assistant supporting community members with learning disabilities in their daily lives.

We are part of a network of 150 L’Arche communities across the world, built on the values of welcome, respect and equality. Our team of Support Assistants range from former teachers and bankers to musicians and carpenters. People usually come to L'Arche because they are looking for a career break, a change of pace or a job with purpose. This is an opportunity to find community in the capital and develop your interpersonal skills in a supportive environment. Every day in this role is different as you support people with learning disabilities as equals, helping them with domestic tasks, personal care and to access activities at home and in the local area such as art, music and gardening.

Previous experience supporting people with learning disabilities is not required as we will provide you with all the practical training you will need including the Care Certificate qualification. Our personal development programme offers opportunities for reflection, mentoring and growth for everyone in our community. Benefits include 30 paid days holiday a year, a pension, life insurance and an Employee Assistance Programme providing free confidential well-being support including counselling. We also offer opportunities to study for QCF qualifications and to participate in our nationwide leadership programme. Pre-COVID there were opportunities to travel both in the UK and internationally to visit other L’Arche communities which we hope will be possible again soon.

We are looking for people to join us for an initial minimum commitment of one year with the opportunity to renew. (Many of our team come for one year, and then choose to stay for 2, 3, 5, 10 or even 30 more!)

We were founded over 40 years ago from a liberal Christian theology. Today our community is a diverse and inclusive team of all faiths and none, a huge range of nationalities, genders and sexualities. As Richard, one of our community members with a learning disability always says: “At L’Arche there is always room at the table.” 

We are interviewing throughout October and November 2021. To apply for this role, please submit a CV and a covering letter telling us how your experience, passions and values match our role description. Please visit our website to find out more about us and do get in touch if you have any specific questions or would like to chat about this role. We are looking forward to hearing from you.

(Please note we also have residential, live in roles where board, lodging and all meals are provided – do get in touch if this is something you are interested in.)

Job Title: Advocacy & Patient Support Officer, Greater London

Responsible to: Lead Advocacy Officer for South England.

Location: Home-based, with travel as required.

Hours: 20 hours per week. Some evenings and/or weekend work will be required during the course of the job. 

Salary: £27.5K per annum pro rata (plus expenses, pension & generous annual leave).

Actual part-time salary: £14,867pa.

Job Title:  Advocacy & Patient Support Officer, Yorkshire and Humber

Responsible to: Lead Advocacy Officer for North England

Location: Home-based, with travel as required.

Hours: 25 hours per week. Some evenings and/or weekend work will be required during the course of the job.

Salary: £27.5K per annum pro rata (plus expenses, pension & generous annual leave).

Actual part-time salary: £18,584pa.

Job description

Two exciting opportunities have arisen to work for Kidney Care UK as Advocacy & Patient Support Officers, covering either London or Yorkshire and Humber. This is a challenging but rewarding role with opportunity for career development and personal growth.

Kidney Care UK is the leading national charity working to improve quality of life for kidney patients through advocacy, direct grants, educating and informing patients, counselling and funding patient-centred research, healthcare professionals and projects. The charity was established over 40 years ago to address the many issues associated with kidney disease and kidney failure.

We wish to appoint an enthusiastic, sensitive and professional individual who has excellent communication skills and the ability to work with patients, carers, health professionals and relevant health and community stakeholder groups. You should be a natural problem-solver, proactive in your approach and really enjoy working with people.

The successful applicant will join our team of experienced Advocacy Officers. Full training will be provided, including Safeguarding. The position will be home-based; travel within the region will be required, once safe to do so. This opportunity may suit someone with kidney disease, a carer or family member, health professional or someone who has worked closely with people with long-term conditions.

Kidney Care UK is committed to safeguarding and promoting the welfare of adults at risk and expect all staff and volunteers to actively support this commitment. An Enhanced DBS will be required for this role.

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.

You're one click away ... Apply Now!