About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our ‘what we do’ section on our website.

We are a friendly, inclusive, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.  Currently we are undertaking an ambitious Digital Transformation Programme so that we can achieve our digital vision to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 people in mental health knowledge and skills.

What are we looking for?

We are looking for individuals who can provide high quality, efficient service to MHFA England’s customers. You will have the ability to respond to customer queries across multiple channels and offer appropriate solutions in line with agreed SLAs, whilst maintaining accurate records of all customer interactions. As first point of contact, the role holders will play a key role in ensuring our customers are engaged and receive an exceptional service from the first interaction.

You will be able to:

• Respond to queries through different customer support channels, using questioning and listening skills to identify appropriate solutions within agreed SLAs, policies and processes
• Provide accurate information using the right methods, tools and resources intended for internal and external purposes
• Resolve issues and complaints by providing alternative solutions within time limits and following up to ensure resolution
• Maintain detailed records of customer interactions and update records according to company policy
• Monitor shared inbox and answer or allocate enquiries to appropriate staff
• Respond to enquiries via phone and email, and escalate to staff as appropriate
• Develop good working relationships with other teams and peers to provide effective support

You will have:

• Experience answering customer queries via telephone and email
• Experience working in a fast-paced environment
• Knowledge of CRM systems and data handling
• Good attention to detail and ability to input information accurately

Desirable skills:

• Awareness of mental health and wellbeing in the workplace
• Flexible and willing to learn new techniques, systems and processes

Looking after you

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

What we offer:

• 25 days annual leave plus bank holidays
• Two wellbeing breaks, in summer and winter
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Free flu jab to protect your health in winter

Employee benefits after probation period:

• Investing in your professional development, including qualifications and mentoring
• Death-in-service and critical illness cover
• Enhanced maternity and paternity leave
• Free eye test and £55 towards glasses
• Cycle to work scheme with an interest free loan to buy a bicycle
• Matched pension scheme (up to 5%)
• Flexible working hours and access to flexible ways of working
• Commitment to volunteering
• Fun Club, festive events and celebration
• Team lunches and events
• 'Bonusly' employee recognition and reward scheme

Interested? How to apply

For the full job description and person specification please see the attached documents./ Go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role. The closing date for applications is 13th August 2021.

Please note that telephone interviews will be taking place during the application window. If successful, you will be invited for a virtual interview following the closing date.

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from candidates regardless of sex, race or ethnicity, nationality, disability, age, sexual orientation, gender identity or expression, religion or belief, marital or civil partnership status, parental or carer status, education, socioeconomic background, pregnancy or maternity, or any other characteristic protected under equality legislation. 

We are especially keen to encourage and welcome applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and candidates who are Black or People of Colour.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

Alzheimer’s Disease International (ADI) is looking for a proactive Finance assistant to join the small, busy team in our London office. Possibility for limited remote working.

Responsibilities include: 

• Processing payments for invoices, grants and expenses and dealing with related queries 

• Acknowledging receipts and donations, and following up outstanding receivables, drafting correspondence as necessary 

• Filing payments, receipts and other documents 

• Preparing reports for management 

The successful candidate will have experience in a similar role, with good numeracy skills and attention to detail. They will have the ability to manage multiple tasks and adapt quickly. 

ADI is the worldwide federation of over 100 Alzheimer associations which support people with dementia and their families. ADI was founded in 1984 and registered as a non-profit organisation in the USA. Based in London, ADI has been in official relations with the World Health Organisation since 1996. ADI works by empowering Alzheimer associations to raise awareness and offer care and support for people with dementia and their carers, while working globally to focus attention on dementia and campaign for policy change from governments. 

About the role:

We are seeking a Supporter Engagement Assistant (Community & Events) to join our fantastic Community & Events Team!

Community & Events play an important role in our fundraising strategy, and we are looking for a confident and proactive team player to take responsibility for the planning, delivery, and ongoing development of our existing programmes and new initiatives. The Community & Events team sits within the wider Mass Fundraising team. Whilst each person is responsible for their own area, we also work in an agile manner that enables us to respond quickly & work collaboratively across the department to the changing fundraising market.

This role will assist in the delivery of timely, targeted, relevant, and engaging communications to our various audiences, with the aim of recruiting new and engaging existing supporters.
You will also play a key role in engaging and working collaboratively with internal and external stakeholders.

Some of the main responsibilities of this role include:

• Assist with the development of robust donor, supporter, and volunteer recruitment plans, including challenge event participants, community fundraisers, in-memory donors, legacy pledgers, fundraising groups, and others.
• Support the data management across assigned projects.
• Develop and manage relevant fundraising communications across supporter journeys, digital channels, and offline materials
• Develop and build strong effective working relationships with supporters and assigned super supporter
• Provide support to donors, fundraisers, and volunteers by responding to enquiries.
• Act as the main point of contact for your assigned projects, ensuring supporters have an incredible experience by developing engaging communication and engagement plans.
• Ensure relevant fundraising sections of the website are up to date and accurate
• Ensure all supporters are thanked in a timely fashion.
• Manage fundraising stock level management with fulfillment house processes and ordering event equipment

About you:

We’re looking for someone with enthusiasm, good communication skills both verbal and written, and someone who can be empathetic when dealing with supporters. You’ll be passionate about people, and you’ll always put our supporters first. You’ll have excellent organisational skills and attention to detail and you’ll be good at building rapport with supporters and colleagues alike.

You will understand various fundraising methods and have proven ability in the below areas:

• Have proven ability in providing support to a busy team
• Have a track record of stewarding supporters
• Have excellent written and oral communication skills
• Keen to develop your professional fundraising skills
• Able to use Microsoft Office to an intermediate level (Word, Excel, PowerPoint, Outlook)
• Able to quickly build rapport and establish strong relationships with stakeholders internally and externally at all levels
• Able to cope under pressure and manage your own workload

If this sounds like you – we’d love to hear from you!

Please see the job pack on our website for full details of the role.

About us:

It’s unacceptable that more than half of people diagnosed with pancreatic cancer die within 3 months. Survival rates have improved enormously for most cancers, yet for pancreatic cancer, this is not the case. And, with treatment and care affected by the pandemic, the situation has only got worse.

Pancreatic Cancer UK is a national charity dedicated to taking on this injustice using every possible means. We’re supporting people with pancreatic cancer now, campaigning, and funding vital research to transform the future. 

Working with us:

We are an inclusive employer committed to developing a diverse workforce and are looking for people who can demonstrate dedication to our cause and values. We offer a supportive place to work with helpful and friendly staff who report a high level of job satisfaction. We are currently working remotely due to Covid-19 restrictions, but our main office is based in London on the river with views towards Westminster. We offer flexible working and we envisage once Covid restrictions are lifted, this role will be a blend of working from home and working in the office.

To apply, please read the job pack and complete sections 1 and 2 of the application form on our website.

Other terms and conditions of the role:

• Hours: Full-time, 35 hours per week (Monday-Friday).
• Location: London SE1 (temporarily remote working from home)
• Closing date: Monday, 2 August 2021 at 9 am. This role may close earlier if we receive a high number of suitable applications, please apply early.
• Interview dates are 10 and 11 August 2021  (Interviews and a short test will take place remotely via a Zoom video call and Microsoft Teams).

You must have the right to work in the UK when you apply. 

The role:  

We are looking for a Supporter Relations Assistant to play a frontline role in tackling the climate crisis and building Friend of the Earth’s supporter base and grassroots strength. We’re looking for an innovative and passionate person to join our team and be a part of our mission to enhance and embrace the best relationships with the change-makers as we enter of 50th Anniversary of protecting people and planet! 

The team:  

Our supporters put the Friends into Friends of the Earth. You’ll be providing administrative and project support to colleagues, acting as the first port of call for enquiries and will have a good overview of the Friends of the Earth’s activities. Our team also act as Friends of the Earth’s first point of contact for our generous donors, providing an excellent Supporter Care experience via multiple channels. 

Key skills and attributes:  

We’re looking for someone who has the skills to become an enthusiastic and committed customer service whizz, who can juggle speaking to our brilliant supporters on the phone, moderating our social media pages, analysing data and processing donations. You’ll be adept at using CRM platforms (we use CARE NG!), Microsoft packages such as Outlook and Excel and be a proactive self-starter who can hit the ground running, answering queries about climate change, the environment and protecting the natural world.

This is a perfect stepping stone for someone looking to start their career in fundraising or the charitable sector. Due to the varied nature of the role, no two days will be the same! We are looking for someone to start immediately.

Closing Date: Tuesday 3 August  2021  

Interviews: w/c August 9 2021 

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and a vibrant organisational culture. 

For more information please visit: www 

We are an equal opportunities employer and are especially keen to encourage applications from people currently under-represented in the environment movement. 

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all. 

I am looking for a Supporter Engagement Assistant to join a national health charity, who are currently going from strength to strength!

This role will engage with fundraisers, volunteers, and donors to help make the supporter journey as smooth as possible, you will aim to maximise engagement and income in the short and long term. This team have a lot of exciting plans and a wonderful supporter base to work with, meaning your role will be interesting and very fulfilling. This is a great opportunity to develop your fundraising skills in an environment open to learning and development.

The successful candidate will need:

• Good communication skills, with the ability to inspire donors
• A desire to develop a career in fundraising
• Ability to quickly build rapport and establish strong relationships
   

Closing Date: ASAP
Salary: £20,000 - £24,000
Location: London office with flexible working

If you would like to have an informal discussion, please call Lucy on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Recruiting for a Support Worker to join our Young People and Care Leavers in Milton Keynes!

GBP 20,000 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Milton Keynes Young Peoples Service is for people aged 16 - 21 with the capacity to support 58 customers at any one time. The service provides a high level of support to young people with a variety of complex support needs and backgrounds including being care leavers, looked after children, unaccompanied asylum seeking children's as well as those that have had previous placement or family breakdowns. The service is compiled of 5 properties, the largest capacity at one site being 16 units.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/ domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Essential:

- 1-year experience with Young people aged 16+

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Recruiting for a Support Worker to join our Homelessness and Complex Needs in Lambeth!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

The service provides specialist support to our customers in a range of areas including: borderline mental health issues, histories of complex offending and anti social behaviours, substance misuse issues, survivors of domestic violence and rough sleepers.

We work with some of the most complex and challenging people in the UK and every working day presents interesting - and unusual - incidents, situations and activities. Many of our customers will have been through the cycle of homelessness several times before, so a successful candidate will require an unquenchable can-do attitude and a healthy capacity for patience.

Given the complex traumas experienced by our customers we are ideally looking for emotionally resilient candidates that have some experience in dealing with complex and challenging behaviours and/or are interested in developing a therapeutic and psychologically informed approach and environment.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/ domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:
Essential:

- NVQ Level 3 or equivalent experience in the social care/charity sector
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

Our Redbridge Floating Support service is for anyone aged 18 and over who is facing housing difficulties and has an identified need relating to physical health, mental health, learning difficulties, substance use, old age, risk of offending or domestic violence.

We are looking to recruit a highly motivated and committed individual to join our established team in the London borough of Redbridge (Ilford, Essex).

As Floating Support Worker, you will support the day to day running of the service, taking responsibility for a caseload of up to 21 clients, producing comprehensive and high-quality risk assessments and also risk management plans, on an on-going basis.

The ideal candidate will have experience of working with vulnerable people with high levels of needs and risk and an understanding of the range of appropriate approaches, to working with mental and physical ill heath, drug and/or alcohol use and/or other social issues.

You will also have experience of supporting people to carry out tasks, which will enable them to live independently and sustain their tenancy. Additionally, you will have an understanding of housing and other related legislation and be able to liaise with a range of service providers and agencies; in order to establish or improve services for our clients.

Closing date: 2nd August 2021 (at Midnight)

Interviews will be held: 11th August 2021

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and are IIP Silver accredited.

Trainee Project / Support Worker - Young People's Services

Are you seeking an opportunity to develop or start a career in supporting vulnerable young people youth work; working in a role where you can play a part in supporting young people to lead a fulfilling life? Then this could be the post for you.

We currently have exciting opportunities for you to join SHP as a Trainee Project /Support Worker, working within our Young Persons supported accommodation services, in Lewisham, Greenwich or Islington.

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

Within our range of supported accommodation services for young people (16 +), we aim to prepare them for independence and positively impact their quality of life.   These services provide temporary and longer-term accommodation for people who may have associated difficulties relating to mental health, complex support needs and trauma.

As a Trainee Support Worker, you will be working in a varied and rewarding role; amongst a committed and supportive team that aims to run services that safely house our young people, whilst working with them to achieve their aspirations and make positive and sustainable life changes. You will be crucial to making that happen.

Through your training you will learn how to provide support to clients, which will enable them to achieve the objectives they have jointly created in their support and action plans.  This will also include supporting clients with routine tasks and their goals relating to training, education or employment.

You do not need to have previous or formal experience working in youth services or in an accommodation-based service. What we are seeking are people with transferable skills and experience gained from a varied background, who will demonstrate a commitment and passion for the work that we do.  You will be ready to learn on the job and we will support you to develop your own learning and practice through team work.

Ultimately, we are looking for people who are creative thinkers, motivated and able to inspire our young people into leading successful lives.  In return, we will provide you with a comprehensive induction and plenty of opportunity to learn on the job; through formal training, reflective practices and from experienced colleagues. 

As a Trainee Support Worker, you will be working a shift rota, which will involve working early, late and some weekends. There may also be occasional lone working within this role.

Closing date: 2nd August 2021 (at Midnight)

Interviews to be held on: 12th August 2021

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and are IIP Silver accredited.

Head of Residential Children’s Care

We have an exciting opportunity for a Head of Residential Care to work on an initial fixed term contract with the possibility of extension, covering London and the South East.

Location: Home-based (London, South East)

Salary: Circa 50k – 60k

Contract: 6 months - potential for extension after 6 months initially

Working for the charity, you will help provide strategic direction and know the practicalities for writing a business case, setting up Children’s Homes and advising a Board.

This is an exciting opportunity for someone with experience of managing the day to day operations in a children’s home setting with the ability to work on multiple sites. You will advise the organisation strategically and assist with business planning and development of sites.

You will be asked to upload a CV in the first instance.

You may have experience in areas such as Residential Care Home Manager, Children’s Home Manager, Young People, Operations, Head of Care, Head of Residential Care, Locality Manager, Children’s Residential Manager, Children’s Residential Operations Manager, Head of Operations, Charity, Social Care, Head of Social Care, Director of Residential Care, Director of Residential Children’s Care, Children’s Services, Operations Manager Residential Care, Residential Children’s Services, Children’s Home Registered Manager, Children’s Home Registered.

Operations Assistant

We are recruiting an Operations Assistant to work closely with members of the Systems Engagement team, with a particular focus on administrative duties to assist with the efficient running of research awards activities.

Position: Operations Assistant

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: Salary circa £22,500 per annum (inner London weighting £3,299 per annum or outer London weighting £1,755 per annum may also be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 22 August 2021

Interview Date: 31 August 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

The Operations Assistant will assist with administration of research award applications, peer review process and deliver the logistics associated with funding panel meetings. You will work with the Research Manager to ensure the appropriate day to day administration of on-going funded awards. You will also assist with the efficient running of the wider Systems Engagement team, helping with meeting arrangements and note-taking, and keeping the relevant pages on the Stroke Association website up to date.

You will also provide support across Policy and Influencing team activity, including our campaigns, policy development and political engagement. This includes managing our databases, undertaking and sharing research on key stakeholders, and providing administrative for our influencing events and campaign launches.

About You

As Operations Assistant you will have experience of:

• Creating a variety of electronic documents, including letters, reports and presentation materials
• Developing, implementing and maintaining effective administrative systems
• Databases and online management systems
• Gathering data from a wide range of sources
• Drafting letters and proof reading
• Research awards adjudication process and management
• Working in a research or healthcare environment

To fulfil the requirements of the role you must abode and have the right to work in the U.K

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of you skills and experience. Please state any preferences for flexible working options in your covering letter.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Operations, Operations Assistant, Operations Admin, Operations Administrator, Operations Administration, Admin, Administrator, Administration, Research Administrator, Policy, Influencing, Data Administrator.

WCA (Wandsworth Care Alliance) is a small Charity that works to supports local Voluntary Sector infrastructure and help the views and feedback of local residents influence the design and delivery of local services, particularly around health and care services.  

We are seeking to recruit a highly organised person with strong interpersonal, secretarial and administrative skills to enhance support and administrative structure for the Board and Senior Management Team.  This is a part time position, so being organised and efficient will be key to your success.  But at the same time offers the opportunity for somebody looking for a job with a different work life balance scope for a good degree of flexibility in a non-corporate, but still professional environment.  Ideally you will have experience of working in a similar role but somebody, possessing the specified skills, wanting to move into this type of role for the first time may also be a viable candidate.

What Works for Children’s Social Care is looking for a Personal Assistant to support the Chief Executive and Management Team. This is an exciting role in a high-performing, busy and friendly team. The candidate will need to have excellent communication, relationship and administrative skills and be highly organised to be able to manage competing priorities.

The role

• Take responsibility for the diary of the Chief Executive of What Works for Children’s Social Care ensuring that time is used efficiently and in line with agreed priorities. This will include scheduling meetings, appointments and public speaking engagements, booking rooms and refreshments, including larger meetings (4+ people) organised by the team.

• Ensure the Chief Executive is always in the correct place, on time and with all relevant papers and information required.

• Scheduling team meetings (e.g. checking diaries, booking rooms, setting up video and conference call facilities).

• Book all travel arrangements including international, organise accommodation and provide itineraries.

• Respond to and resolve a range of queries, channelling to the appropriate area as necessary or screening politely, leaving the Chief Executive to concentrate on the most important matters.

• Act as an ambassador for What Works for Children’s Social Care, building strong relationships with the team and external stakeholders; managing incoming mail and invites and overseeing received correspondence. 

• Preparing or typing correspondence and research as and when required and creating and managing contact databases.

• Compiling professional standard documents 

• Communicating with people outside the organisation (e.g. partners, funders, clients) by telephone, email and in person.

About The Difference

In 2021, The Difference is needed now more than ever. During lockdown, children experiencing domestic violence, loss and trauma, isolation and worsening mental health rose. These experiences could easily fuel challenges at school escalating towards exclusion. Yet public debates around exclusion are polarising and meanwhile the schools serving excluded pupils are facing under-funding. The Difference has seen excellent impact from the early years of its work; but there is more work ahead in capturing our impact, continuing to lobby in the centre-ground, and growing the capacity of our unique and powerful team to keep driving towards lower exclusions in England. 

From next academic year The Difference Executive team needs a new colleague to support them across the whole organisation’s work: orchestrating the rhythm of the year with internal and external work and events; managing correspondence with a growing number of externals; supporting the Directors to use their time strategically to have the most impact; and working closely with our trustee team to oversee the continuously improving work of the charity. Could you make this difference?

The Challenge Ahead: Executive Assistant/Chief of Staff

The Difference is a growing charity, in both the size of its team and the reach of its delivery. As our delivery and team both grow, we must develop our ability to manage competing strategic priorities and their demands on our time, and to communicate and collaborate effectively across a wider group of colleagues, Trustees and external stakeholders. This requires a high level of coordination, strategic time management, and internal communication that we have not needed until now - qualities which we hope you will help to foster and grow.

As the Chief of Staff/Executive Assistant, you will work closely with the CEO and Directors to develop a deep understanding of the organisation’s strategic goals, how they interrelate, and the operational approaches designed to achieve them. Through this understanding, you will support the Exec team to manage their time and input towards the charity’s goals; ensure effective communication across The Difference team, and with external stakeholders; as well as personally delivering on key projects across the charity.

Key Tasks Required of this Role

Strategic support for CEO & Directors

• Play a strategic role in balancing competing priorities, to ensure that sufficient time is given by CEO and Directors to each of the organisation’s four objectives.

• Manage the CEO’s diary on an ongoing basis to ensure it continuously reflects current priorities, and responds to emerging needs.

• Support the CEO in preparing for meetings - through both written and verbal briefings - and ensure communication of key headlines to relevant team members.

• Coordinate Directors’ meetings, supporting the creation of agendas, and helping to determine how questions and topics are prioritised across the year.

• Support on the delivery of cross-organisational projects, focusing on topics such as team development; ways of working; culture and values.

Internal Communication & Collaboration

• Own and maintain an accurate organisational calendar, ensuring teams are aware of one another’s capacity across the year, and can plan accordingly.

• Deputise for the CEO in internal meetings, to ensure that adequate briefing can be given to the CEO meaning ongoing oversight is not lost when external meetings are given priority.

• Project manage key cross-organisational events, such as conferences and school visits, ensuring timely input from all relevant team members.

• Develop shared processes & norms to nurture constructive communication with internal & external stakeholders

Board

• Project manage production of board papers, including support with writing them, and ensuring timely input from across the Difference team.

• Plan and coordinate Board meetings, including supporting the CEO and Chair to set agendas, and ongoing communication with all Trustees.

• Take and distribute Board minutes, and ensure timely follow up on any actions.

• Organise and coordinate Trustee engagement events, e.g. social dinners and school visits

External Communications

• Manage correspondence between CEO and external stakeholders, including categorising incoming mail, and triaging or delegating to other team members where relevant.

• Support with social media activities to develop and maintain key relationships, and develop an external voice of The Difference.

• Ensure a welcoming experience of The Difference for external stakeholders, both for those visiting the office, and those reaching out via email or social media.

Events management & administrative support

• Manage CEO and Directors’ logistics, including travel arrangements, venue booking and processing expenses.

• Staff elements of delivery: e.g. Difference Leader Twilights and Summer Training; IncludEd conference.

• Manage the office, including ensuring meeting rooms and resources are available, and liaising between team and office staff.

Person Specification

Essential 

• Self-direction/autonomous worker  - Evidenced capacity to take high levels of ownership over your work, proactively anticipating problems that may arise, diagnosing need and changing course quickly; taking initiative within the role to ensure success.

• Ability to take ownership over your self-development, proactively diagnosing skills and information gaps and making use of others’ expertise to continually grow your skills, and make a success of tasks at hand.

• Strong communicator -  A clear communication style which is concise and effective - both verbally & written - as well as strong interpersonal skills.

• Stakeholder management -  Evidence of having established, developed and managed effective relationships with a range of senior stakeholders.

• Organisation & project management – A track record of coordinating projects to tight timelines and a high standard, communicating proactively if timelines need to shift; as well as sharp attention to detail and thorough approach to organisation and project management.

• Agility in problem-solving – Ability to thrive in a fast-paced start-up environment, comfortable with making decisions in ambiguous contexts and rapidly diagnosing any need to reprioritise and change course; ability to think creatively/laterally and strategically to find the most effective solution.

• Values – A career or personal experience which evidences shared values with The Difference (see above) and a personal commitment to our mission to improve life outcomes for vulnerable people.

Desired 

• Experience in start-up/charity sector - An understanding of the fast-paced nature of start-up, and/or how small charities work

• Experience of diary management for senior colleagues.

• Experience of coordination across broad teams - You may have worked in another role which sits across different functions within an organisation.