Reporting to: Support Network Manager

Working hours: Full time/ 37.5 hrs a week; would consider 4 days/30 hrs for the right candidate

Interview date: Interviews will take place virtually on 17th June 2022

About the role:

The Scottish Development Coordinator is a new role for the charity and our first post in Scotland. There is an exciting opportunity for the post-holder to make a tangible difference to all those affected by endometriosis in Scotland. This role aims to increase the availability of support in Scotland for those facing isolation, loneliness and disadvantage due to endometriosis, by expanding and strengthening community-based support groups, led by local volunteers with lived experience of the disease. 

We also want to ensure that more people in Scotland can access support and opportunities to build resilience, by increasing the awareness and availability of our Helpline, WebChat and information resources, at a time when access to NHS care and information is limited. In this role, the post holder will raise awareness of endometriosis across Scotland including with healthcare professionals, members of the Scottish Government, and in some cases with local media. The post holder will also be raising the profile of Endometriosis UK across Scotland and signposting the endometriosis community of Scotland to our supportive services.

There are currently seven Endometriosis UK support groups in Scotland. These groups play a key role in reducing the isolation felt by many and are a vital source of information and support. There is still so much work to do and lots of people we haven’t reached yet. This post will help us offer support to the whole endometriosis community in Scotland, raise the charity’s profile and develop exciting new projects to achieve our ambitious goals.

Job purpose: 

This is a new post that will work alongside the support network team and colleagues in the UK, and our expanding community of volunteers in Scotland. The purpose of the role is to expand our reach in Scotland to ensure we are delivering vital supportive services to everyone affected by endometriosis at this exciting time for endometriosis care in Scotland.

Duties and Key Responsibilities:

Support and Information

• Recruit, train, induct and support volunteers within Endometriosis UK’s support services 
• Review, monitor and develop services in response to community and organisational need
• Scope out, plan and deliver new initiatives to develop the support network in Scotland 
• Liaise with support network team and volunteers to ensure a high-quality service is delivered 
• Adhering to quality standards, confidentiality, policies and the standard operating procedures of the support network services
• To promote the charity’s support network services across Scotland Awareness and Communications 
• Raise awareness of endometriosis and Endometriosis UK across Scotland including with healthcare professionals, members of the Scottish Government, and in some cases with local media
• Raise the profile of Endometriosis UK across Scotland within BSGE centres, NHS trusts and with the general public
• Identify potential opportunities, including funding opportunities, to increase our capacity and work in Scotland

Data collection and reporting

• Ensure the ongoing collection and analysis of volunteer and service user data for internal and external use
• Assist with maintaining the charity database (CiviCRM), ensuring accuracy and consistency across records
• Maintaining up-to-date recording and filing systems, both manual and electronic as appropriate

General

• The role will require travel to meeting and events throughout Scotland and sometimes London and elsewhere in the UK. Some weekend or evening work will be required and time off in lieu will be given
• The post holder will be working in a developing environment and will be required to undertake other appropriate duties as necessary for the efficient operation of Endometriosis UK
• The post holder will be required to provide regular reports on support network service activity
• Support the CEO, Support Network Manager and colleagues to ensure the smooth running of the charity. We are a small, busy charity, and all staff help with the general running of the organisation in addition to their specific role activities.

Person specification:

We are looking for a confident and proactive individual with experience of working independently in a goal-oriented environment. You will have excellent verbal and written communication skills and the ability to work with a wide range of people including health professionals, volunteers, MSPs and members of the public. The successful candidate will have good problem-solving skills and be an excellent team player. A confident volunteer manager with experience of building and developing relationships, you will have empathy with the organisation’s mission and be keen to develop new and exciting ways to reach and support our audiences. 

1. Experience and confidence in recruiting, managing and nurturing volunteers to deliver services
2. Experience of managing volunteer led support services and identifying development needs
3. Evidence of successfully developing relationships with a wide range of audiences including volunteers, community groups, health professionals and MSPs
4. Experience of event management 
5. Experience of evaluating, monitoring and reporting on services
6. Strong IT skills, including standard Microsoft Office packages, databases and spreadsheets. 
7. Excellent attention to detail
8. Excellent planning and organisational skills
9. Excellent time management skills and ability to prioritise effectively
10. Good interpersonal skills, with a flexible, proactive and positive attitude, and ability to build relationships
11. Ability to work creatively and professionally both individually and within a small team
12. Empathy with the mission and vision of Endometriosis UK
13. Willingness and ability to undertake travel around Scotland and occasionally the UK, and some evening & weekend work.

Work location

We envisage the post holder would work from home. If that is not feasible, we will work with the successful candidate to identify a shared office facility close to where they live. As this post requires travel throughout Scotland and sometimes across the UK, the post holder will require access to good transport links.

Whilst the post is advertised as full time, we would consider part time for the right candidate. If so, the salary is pro rata.

Apply:

To apply please submit a CV and maximum two-page cover letter outlining how you meet the person specification and why you’re interested in the post. 

We welcome queries from potential applicants. For an informal conversation about the job requirements please get in touch.

Job Title: Events Coordinator, Youth Engagement and Participation
Hours: 35 hours a week (full time)
Salary: £26,417 per annum  
Type of Employment: Permanent
Dept and Location: Youth Engagement and Participation, Home-based with occasional travel to London

Line Manager: Head of Youth Engagement and Participation
Direct Reports: None

The Youth Engagement and Participation Events Coordinator will be responsible for managing logistics and data for specific events for young people within the Youth Engagement and Participation team which will support the implementation of the charity’s end of treatment support model across the UK. The identified events will be either in person, digital or hybrid. These events offer young people for therapeutic and peer support interventions as part of their post treatment pathway and are flagship events. 

You will coordinate logistics around events and evaluate impact, as well as creating and maintaining a list of external suppliers for end of treatment events/services and liaising with suppliers and agencies. You will support the wider team to develop support programmes and create information for young people with cancer as well as providing administrative support to the wider Youth Engagement and Participation (YEP) team.

You will have:

• Experience of organising and coordinating events, both digitally and in person.
• Experience of collecting, maintaining and recording information and managing information of a confidential nature. 
• Be highly organised, self-motivated with excellent administrative skills and be able to prioritise and organise own workload with minimal supervision.
• Be IT literate and confident with budgets and spreadsheets.
• Experience of communicating key messages, positions and views to a range of audiences. 
• Experience of engaging with young people and their families. 
• Ability to plan, implement and manage projects and activities to tight deadlines independently. 

How to apply: 

To apply please submit your CV along with a short supporting statement. Refer to the person specification and succinctly outline:

• Your experience
• Your knowledge and know how
• Your skills and personal qualities

Application to be received by:  Wednesday 01st June 

First interviews:     Thursday 09th June 

Second interviews: Tuesday  14th June 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. We want you to be yourself here and thrive doing so. In line with our Equity, Diversity & Inclusion commitments, we would love to see applications from LGBTQ+ people, people of colour/those from ethnically diverse communities, people living with disabilities and people of faith. 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).  

For information on how we collect, store and process personal data please refer to our privacy policy. 

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is any assistance or adjustments, we can make to support you to make your application, Please contact the HR team. 

Supporter Care Advisor

Contract Type: Fixed Term contract for 6 months.
Location: Home Worker - England and Wales
Salary: £20,872 - £22,143 actual per annum (depending on skills and experience)
Working Hours: 35 per week

Closing Date: 05 June 2022
Interview Date: TBC (at our Plymouth Office)

Please note, the deadline for submitting applications for this vacancy is 23:59pm on the closing date.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About Alzheimer's Society

We are Alzheimer’s Society, the UK’s leading dementia charity. We are a vital source of support and a powerful force for change for everyone affected by dementia. We provide help and hope.

Dementia can devastate lives, but we won’t stop until we improve everyone’s experience. By 2025, 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends are affected.

We provide help - we support people affected by all types of dementia through some of the hardest and most frightening times. Whoever you are, whatever you’re going through, you can turn to us for practical advice, emotional support, and guidance to the best next step.

We provide hope - we are, and we empower people affected by dementia to be, a leading force for change - using cutting edge research and influencing?to push for breakthroughs that’ll change the lives of people affected by dementia, now and in the future.?

Together, we will make sure people living with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

About the role

We are looking to recruit a Supporter Care Advisor to perform a range of vital functions under the supervision of the Supporter Care Officers and within the Supporter Experience Team here at the Alzheimer’s Society to enable us to provide first class supporter services to our supporters, staff and volunteers.

To be the first point of contact delivering excellent Supporter Care to Alzheimer’s Society’s customers, including supporters and potential supporters by having enriching one to one conversations across a multitude of channels, primarily email. Through answering queries and taking donations, you will deliver a high level of Supporter Care through building rapport, and inspiring supporters about the work the Society does whilst maintaining accurate database records that reflect and enhance the customer experience.

About you

We’re looking for someone with a great personality who can become a key person in our friendly team.

- A strong sense of empathy and an awareness of what is most appropriate is vital.
- Excellent customer service (essential)
- Excellent verbal and written communication skills (essential)
- Excellent IT skills
- Excellent attention to detail (essential)
- Great track record of providing high quality customer service in a similar environment.
- Ability to process at high speed and at a very high standard.
- Experience of using a contact management database
- Determination to produce and maintain a high standard of work.
- Data quality is key to the role.
- Demonstrate ability to multi-task as you will be able to manage a varied and challenging workload
- Have experience of working to deadlines.

You may have experience of the following: Supporter Care Adviser, Care Adviser, Support Adviser, Customer Service Adviser, Customer Support, Client Support, Supporter, Support Services, Customer Services, Adviser, Information Adviser, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

Ref: 133 089

About the role

The Supporter Care Officer will ensure we offer excellent stewardship to our event participants, London Marathon runners and our general fundraisers, keeping in touch and nurturing them and helping to maximise the amount of money they raise for us.  You will also give a first-class supporter care experience to all current and potential supporters of CARE International UK.  You will handle their enquiries and process marketing income.

Job Purpose and Key Responsibilities

Our Supporter Care Officers are the first point of contact for our supporters, and you will be answering enquiries via telephone, email, live chat, social media and post.  You will ensure that all supporters have an amazing supporter care experience when they get in touch. 

Why work for us?

CARE International is one of the world’s leading aid agencies.  Last year we reached more than 92 million people.  We worked in 104 countries, implementing long-term programmes to fight poverty, responding to humanitarian emergencies, and advocating for policy change to improve the lives of the poorest people.  We are seeking a first-rate Supporter Care Officer who is looking for a new challenge.

At CARE International UK, we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

You will have first class customer service and communication skills, be organised, proactive and keen to rise to this challenge.  You will have experience of inputting into and querying a database, preferably with experience of using Raisers Edge

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles.

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates.

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact hr team. 

Safeguarding

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

To Apply:

To apply, please click on the apply button to be redirected to our company website to complete the application form. Also, download and read the Supporter Care Officer Recruitment Pack, which includes the Job Description and Person Specification. Applications are completed online. If you require a copy of the recruitment pack in large print or an alternative format please contact hr team. Please note, Curriculum Vitae’s (CVs) will not be accepted.

Closing date for applications: 23:59 Sunday 29th May 2022

Interview date:  Thursday 16th June 2022

Full Time – 35 Hours – Fixed Term Contract – 31st May 2023

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

The Supporter Relations team is Mind’s ‘one stop shop’ for anyone engaging with Mind. Our purpose is to deliver an excellent supporter experience, every time. We put supporters at the heart of everything we do and champion their voice across Mind.

The team is made up of our frontline Supporter Care team, alongside our Income & Operations team, who are responsible for handling all aspects of the donation processing procedure.

More widely, the Supporter Relations team sits within the Data & Supporter Relations team, responsible for driving the organisational integration with the aim of maximising impact, opportunities and income for Mind.

This particular role plays a key part in delivering the Supporter Relations ambitious new 3 year strategy. Reporting to the Supporter Relations Manager: Supporter Care, you will be responsible for managing a team of five Supporter Care Coordinators. The Supporter Care team is the first point of contact for all supporter/donor queries by telephone and/or email.

You will be responsible for ensuring the team are delivering outstanding customer service to supporters, so that their experience of Mind is second to none, leaving them feeling valued and committed to on-going support. You will also ensure that service level agreements and key performance indicators are met. Alongside team management, you will support key projects that are necessary to meet key deliverables in our Supporter Relations 3 year strategy. Finally, you will encourage a culture of continuous improvement, ensuring Mind delivers a sector leading, reliable and engaging experience.

This will be a flexible working position, with a minimum of two days in Mind’s office at Redman Place, London. That being said, many of our staff work flexibly in many different ways, including hybrid working and compressed hours. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Support Coordinator

We’re looking for two enthusiastic, motivated and professional individuals with excellent communication and organisational skills to run our new Stroke Recovery Service in Southampton

Position: Stroke Association Support Coordinator (x 2 roles available)

Location: Homebased – Southampton with regular travel across the service area

Hours: 28 hours per week

Salary: Circa 19,496 per annum (FTE circa £24,370)

Contract: This is a 12 month fixed term contract from start date. Our services are contracted, we currently have funding for this contract for 12 months from the start date of the service

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 22 May 2022

Interview Date: To be confirmed

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

Reporting to the Service Delivery Coach, the Stroke Association Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community
• Provide personalised information, advice and support
• Support clients to make informed lifestyle changes which will help them to prevent further strokes
• To run an effective service for stroke survivors and carers, ensuring that confidential and accurate records are kept on our CRM data base

About You

The Stroke Association Support Coordinator will have experience/ have a proven record of:

• Experience of using technology and IT systems
• Experience of providing person centred support to vulnerable people
• A caring profession ideally with experience of supporting people with disabilities
• Identifying, referring and signposting clients to local support resources

This role is home based, but extensive travel is required across local area and occasionally further afield.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role

To full fill the role you abode within the U.K and you must have the right to work in the U.K

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience stating the reference to the role

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Clubs Process and Support Coordinator
Location: Remote, based in the UK
Rate: £24,000 – £33,000 p.a. full-time equivalent, dependent on experience
Basis: Permanent; full-time, part-time, or flexible
Eligibility: You must be eligible to work in the UK

The role

Through Code Club and CoderDojo we support young people around the world to learn about computing and how to create with digital technologies, in fun and social environments. Like all in-person activities, Code Clubs and CoderDojos have been impacted by the COVID-19 pandemic and the measures that have been put in place to limit its spread. We have been working hard to support club leaders to run online activities where in-person meetings aren’t possible, and we are now supporting clubs to return, where possible, to in-person sessions. In a world where digital skills are even more important, and where so many young people have missed out on opportunities to learn them, Code Club and CoderDojo have a critical role to play.

The Clubs Process and Support Coordinator, will report to the Director of Clubs and be responsible for managing processes and providing support on both Code Club and CoderDojo programmes. The ideal candidate will have proven experience of implementing and improving processes, project management, and supporting volunteers remotely. You will be confident when communicating with stakeholders at all levels and capable of coordinating multiple strands of work effectively. You will also have an agile attitude to work, ready to try new approaches, evaluate, and iterate.

You don’t need to be an expert in computing or digital making, but you do need to bring a passion for our mission and a willingness to learn. Previous involvement with Code Club or the CoderDojo movement would be an advantage.

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team.

Responsibilities

Work in close collaboration with the Impact, Digital Products, Operations, and Clubs teams to:

• Improve Salesforce and Pardot implementation based on the Clubs team’s requirements, including auto-email journeys
• Coordinate and implement processes to measure club engagement and impact, including email campaigns and surveys
• Support club data analysis and reporting, and implement data cleaning and quality improvement processes
• Gather feedback to inform improvements to our data collection and process management, and then implement changes as required
• Support the delivery of training for the Clubs team, enabling them to utilise the tools available for data-driven strategy development and decision-making.
• Provide support to clubs including responding to queries from club volunteers, moderation of our online courses, and club verification.

Experience and personal attributes

We recognise that everyone has the potential for growth and we welcome applications from candidates who can demonstrate that they have some, but not all of the experience and personal attributes listed here.

• Excellent data and analytical skills, with the ability to use data effectively to improve what we do.
• Skilled and confident using databases, CRMs, email marketing and survey tools, ideally including Salesforce, Pardot, and Form Assembly.
• A track record of effective project management, including collaboration across organisations, managing multiple strands of work, and attention to detail.
• Experience of implementing and improving processes based on data and stakeholder requirements.
• Excellent communication skills. You should feel comfortable presenting to different audiences and be able to write clearly.

About us

The Raspberry Pi Foundation is a UK-based educational charity working to put the power of computing and digital making into the hands of people all over the world. We want more young people to be able to harness digital technologies for work, to solve the problems that matter to them, and to express themselves creatively.

Established in 2008 and first known for our product — the wildly successful Raspberry Pi computer — the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills.

Through Code Club and CoderDojo, we support the world’s largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online learning resources.

Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries.

We are at the forefront of the global movement to help young people learn about computing and digital making. You can read more about our mission, values, and goals in our 2020 Annual Review.

Benefits

In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including:

• 25 days’ annual leave (UK)
• Generous company pension scheme with 8% employer and 4% employee contributions
• Life assurance and long-term illness insurance policy
• Investment in professional development and learning
• Flexible work hours as needed, to fit around childcare or other commitments
• Generous family leave policy
• Cycle-to-work scheme and season ticket loan policy
• Private healthcare

We are currently expecting all interviews to take place remotely online, though with the relaxing of COVID-19 measures, we may invite candidates for a face-to-face interview if appropriate.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. If successful in the selection process, you will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.

This post will support the Wellbeing Ambassador project, which recruits, trains, and engages with young volunteers aged 14-25 years.

This project champions co-production and the participation of young people in all aspects of service design, delivery and evaluation; highlighting the power of the voice of young people and those with adverse experience and challenges.

We are looking for a person with experience of working with young people, delivering training to young people and a person that can inspire and empower young people to engage in social action and campaigning to improve their local communities and those in need of mental health services.

This role will focus on the following outcomes:

1. Young people aged 14-25 are engaged in volunteering with Newport Mind, improving their wellbeing.
2. Young people in Newport receive timely support for their mental health.
3. Professionals are trained by the Wellbeing Ambassadors to improve how they speak to young people about mental health.
4. Young people will have accessible information about mental health.

This is an established project that will continue to thrive with an enthusiastic and passionate person, who will continue the development of the volunteering opportunities we provide to young people here at Newport Mind. 

Grandmentors Project Coordinator

Fixed Term Contract
Job Ref: V398
Hours/Days per week: 35 hours per week – (Flexible days/hours)
Salary: £24,000 plus attractive employee benefits package
Start date: ASAP
Location: Homebased (regular travel around Surrey)
Closing date: 22nd May 2022
Interview date and Location: Week commencing 23rd May, Microsoft Teams

Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

Role Purpose

To work alongside our existing Project Coordinator to develop and deliver all aspects of our Grandmentors project in Surrey, ensuring it achieves its aims, objectives, outcomes, and targets. The post holder will work closely with the Virtual College and Leaving Care teams within Surrey County Council and local volunteers to ensure that we improve and empower the lives of care leavers (aged 16-25) through the unique power of inter-generational mentoring.

Key Duties Responsibilities

• To effectively deliver the service to ensure the project meets its agreed targets and millstones.
• Maintain effective relationships with stakeholders and local authority staff at a day-to day level.
• To ensure volunteers are recruited, appropriately trained and supported in their role; this will involve processing volunteer expenses, DBS checks and maintaining databases.
• To ensure regular communication between project staff and volunteers is maintained and that regular supervision for volunteers is provided.
• To work with your line manager to ensure project expenditure is in line with the budget.
• To maintain accurate administration, for all aspects of the project.
• To maintain accurate records on all aspects of the project and submit data onto a secure database.
• To manage and maintain effective monitoring and evaluation records to capture impact and outcomes and ensure contractual compliance.
• To implement and maintain appropriate risk assessment management processes.
• To prepare regular reports including quarterly progress updates, impact reports and end of year reports for both internal and external purposes.
• To develop relevant information to promote and raise the profile of Volunteering Matters locally.
• To promote and adhere to Volunteering Matters Equality and Diversity Policy and all other Volunteering Matters policies which relate to the work of Grandmentors.
• To comply with the applicable Health and Safety and Safeguarding regulations.
• To contribute to joint working and teamwork across Volunteering Matters.

Skills

• Excellent written and verbal communication skills
• Excellent organisational skills and the ability to prioritise a demanding and developing workload
• Ability to assess risk and carry out risk assessments
• Evidence of good administrative and IT skills and the ability to maintain project monitoring and administrative records
• Ability to build and maintain effective working relationships with colleagues, stakeholders and partners
• The ability to motivate, enthuse and empower yourself and others.

Experience Required

• Working or volunteering directly with young adults
• Recruiting, training and managing volunteers
• Understanding of and commitment to Equal Opportunities
• Understanding of and commitment to GDPR and confidentiality

Qualifications

Relevant experience and values alignment is more important for this role than specific qualifications.

This role requires an enhanced DBS check which will be undertaken with the successful candidate before starting.

Location

With a flexible working policy, the postholder can be based from home or within one of the Surrey County Council offices. The postholder will need internet access to enable remote working. I.T. equipment and infrastructure will be supplied. There is an expectation to travel across Surrey in the role.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact our HR team for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

To Apply - please see our website 

SeeAbility specialise in supporting people with  learning disabilities and autism, some of whom may also have sight loss to live ambitious lives and achieve things they never thought possible. Whether that is forming more friendships and relationships, enjoying new experiences and activities or finding employment. We encourage people with disabilities to challenge what they expect from life.

To be responsible for the recruitment, management and supervision of volunteers.You will act as the main contact for each volunteer, providing regular support and supervision and ensuring integration with the local staff team. The Volunteer Coordinator will work closely with the local Service Manager/s, the Volunteer Manager and the Fundraising Team on all aspects of volunteer development as appropriate.

Your Responsibilities
Recruitment, Management and Supervision:
• Generate appropriate volunteering opportunities based on the needs of the organisation where these might take place at homes or services across South West and ‘North’(Buckinghamshire and Oxfordshire)
• Draft Volunteer Role descriptions and advertise opportunities and roles both locally and nationally (if applicable) through SeeAbility website, recruitment platforms and social media.

• Complete and process all paperwork related to applicants ensuring accuracy of information, confidentiality and proper record keeping at all times.
• Interview and recruit Volunteers; ensure they are appropriately matched and trained for their role. Deliver induction and training for Volunteers either remotely/virtually or face to face when possible/applicable.
• Supervise, monitor, support and accredit Volunteers and their work. Implement the SeeAbility ‘Thanking and Recognition’ framework for volunteers through yearly events and recognition opportunities.
• Identify and prepare Volunteer case studies to raise the profile of volunteering both internally and externally.
• Work with the Fundraising team to promote and successfully deliver corporate volunteering projects and activities.
• Support staff across the charity to work cooperatively with volunteers and ensure good practice in volunteering are followed across the organisation. Promote and champion the role of Volunteers, both internally and externally, so that they are respected and valued for their contribution to the organisation.

Networking
• Promote Volunteering (internally and externally) through recruitment, publicity strategies and campaigns and attend relevant Volunteering events.
Network with relevant organisations in the local community.
• Work in conjunction with the Fundraising Team to attract potential new income streams from individual, community and corporate Volunteers, and to attract
potential new Community and Corporate Volunteering Teams for on-going projects at services local to each Team.
• Organise profile-raising events to attract new Volunteers.
• Work with multiple agencies across different sectors in order to establish good working relationships to influence decisions about Volunteering.
• Liaise effectively and efficiently with other departments and SeeAbility locations, undertaking tasks as required to support requests.

Others
• Adhere to all relevant Volunteering and other regulatory guidelines and to all relevant legislative obligations relating to Volunteering. Keep up-to-date with legislation and policy related to Volunteering and make any necessary modifications to accommodate changes.
• Undertake other administrative duties on a need basis as requested.
• Provide data, statistics and reports to the Volunteer Manager as requested.
• Undertake training in line with development of their own role, as directed by the Volunteer Manager.
• Ensure both the Volunteer Coordinator and Volunteers assist in maintaining a safe working environment and to follow the requirements of SeeAbility’s Health and Safety Manual (policies and procedures) and any local codes of working practices.
• Provide confidentiality at all times, working appropriately with sensitive documentation according to GDPR principles and other.

About you
Occasional travel across SeeAbility’s homes in South West and ‘North’(Buckinghamshire and Oxfordshire) is required, therefore a driving licence and access to own car are essential. 

The post holder is expected to be conversant with and work within the aims and objectives of the team and Charity and to adhere to current policies, practices and procedures.

Please see the attached job description for further details. 

We reserve the right to close the vacancy early based on volume of applications received.

Project Co-ordinator Welsh Language

We have an exciting new role funded by the Welsh Government. The Welsh Language Project Co-ordinator will play an important role in the organisations Cymru’s Cwlwm work. The role supports early years, childcare and playwork practitioners with Welsh language skills

Position: Welsh Language Project Co-ordinator

Location: Home based

Hours: 37 hours per week

Salary: £24,226

Duration: Funded to 31 March 2023, with possibility of extension subject to funding

Benefits: Include 25 days’ holiday, rising to 29 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns

The Role

As Welsh Language Project Co-ordinator, you will co-ordinate the Welsh language project, encourage members to embark onto the Camau online self-learning course,  and provide ongoing support to practitioners on increasing their use of the Welsh language. Travel will be required to undertake this role.

Main duties include:

• Establish and manage robust procedures and systems to support the co- ordination, delivery and monitoring of the Welsh Language project
• Identify settings and recruitment of practitioners for the delivery of training courses
• Working with Cwlwm partners in the early years, childcare and playwork sector
• Promote the development of Welsh language skills
• Provide support to practitioners to ensure what is learnt in the training is implemented in the workplace
• Development of resources to ensure training influences practice
• Delivery of live interaction sessions with practitioners and other partners
• Collection of data, monitoring and tracking the progress of participants following their completion of the course
• Provide regular written reports identifying progress against targets for Senior Managers and funding bodies.
• Systematically gather and record sector intelligence and research from early years, childcare and play work providers and partners
• Promote the benefits of membership and access to its products, services and support

About You

As Welsh Language Project Co-ordinator, you will have:

• A good standard of education in Welsh and English
• Knowledge of the benefits and value of the Welsh language in the early year’s sector
• Good communication skills - fluent in both English and Welsh
• Experience of using a range of IT applications including Microsoft Office/ Excel
• Excellent administrative skills with attention to detail
• Able to build relationships easily and communicate at all levels,
• Enthusiasm for quality early years, childcare and playwork opportunities

To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may also have experience as a Project Coordinator, Welsh Language, Project Administrator, Administrator, Admin, Administration, Welsh Speaker, Welsh Coordinator, Coordinator, Project Manager, Project Assistant.

We’re searching for a part-time nurse with haematology experience to bring their expertise and passion to our small but ambitious blood cancer charity. The role will be focussed on setting up and managing our brand new Support Line service.

You’ll have experience of managing and caring for people living with blood cancer, and it would be beneficial if you have specific experience and knowledge of caring for people with Waldenstrom’s macroglobulinaemia (WM).

Reporting to our CEO, you’ll be responsible for setting up and managing the UK’s first dedicated support line for people living with WM and their friends and families. You’ll be supporting the 4,000 people living with the disease, by helping them to understand their diagnosis, provide emotional support and help them to prepare for appointments.

We’re looking for a nurse who can commit to 15 hours every week, ideally split over 3-5 days, to run the WMUK Support Line. However, there is flexibility for the right candidate.

About WMUK

We’re the only charity in the UK focussed on supporting people living with WM. We provide expert information, a listening ear and support services for patients, their friends and families.

Since the charity re-registered in 2020, it has grown into a vibrant hub of information and support for anyone affected by the disease. In the coming year, we have several new and exciting projects planned, including setting up the UK’s first WM-focussed Support Line, as well as kick-starting healthcare professional education programmes and producing more patient information than ever before.

Please find the full job description and personal specification in the attachment.

Job Description

Title: Service Delivery Co-ordinator (please note that this role is know as Patient Services Co-ordinator within the charity)

Reports to: Administration & Services Lead

Based at: Remotely – Must be able to travel as required for General Meetings and Charity Events

Job Purpose: To provide direct emotional and practical support to patients and carers

Key Responsibilities, but not limited to:

• Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity
• Using the central database to record all correspondence, ensuring permission is gained to follow GDPR.
• Identifying gaps in patient information and assist in developing relevant medically approved resources to reflect current guidelines, treatments, services and advances
• Frequently reviewing and assisting with update of content on Charity Websites and social media channels current and relevant Forums.
• Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global F Aware Week, Know Your Pulse & Support Groups etc
• Build a central database of case studies
• Gather content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources and interviews with medical advisors as necessary
• Propose titles and speakers for patient educational events and develop virtual educational videos

Person specification:

• Must hold a full and clean UK Driving License
• Educated to GCSE level (or equivalent)
• Excellent verbal and written communication skills
• Computer literate, with basic knowledge of Microsoft Word, Excel and Outlook
• Excellent organisational skills, with the ability to prioritise and manage own workload
• Can work flexibly, and as part of a team
• High standard of care to approach with attention to detail
• Can undertake a wide variety of tasks and multi-task with ease.
• Friendly and polite, with the ability to sympathise

We have an exciting opportunity for a Domestic Abuse Programme Group Facilitator to join the iMatter National team working 37.5 hours a week. This role require the delivery of our Domestic Abuse programme in Polish.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home based (with Homeworking allowance and London weighting if applicable).

As a Domestic Abuse Programme Group Facilitator you will be delivering the iMatter programme in Polish, which is an online programme for female victims of domestic abuse. You will be required to manage your own caseload and work in collaboration with the Initial Response Officers and other Programme Facilitators.

You will need:

Our ideal Domestic Abuse Programme Group Facilitator is someone who is resilient, confident with supporting others, happy to work as part of a team, and willing to constantly learn and adapt to new situations. They will enjoy being a part of a busy working environment and can demonstrate an ability to communicate with victims of domestic abuse in a professional and supportive manner. They will be able to lead and co facilitate the delivery of the iMatter programme in a group setting and be competent in the use of IT skills. Training will be provided in the use of our Case Management System.

You will need to have the ability to prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner. Have an understanding and knowledge of, and an active commitment to promoting equal opportunities and diversity. Knowledge of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.