Supporter care data coordinator jobs in cardiff, wales

Support Coordinator

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Service based across Newham.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11320 Stroke Support Coordinator

Location: Home-based, Newham. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings)

Hours: Part-time, 18 hours per week

Salary: Circa £14,100 - per annum (FTE circa £27,435 per annum) (inner London weighting £2,031.42 per annum or outer London weighting £1,170 per annum may be applied in accordance with where you live)

Contract: This is a fixed term contract until 31 March 2026. Our services are contracted we currently have funding for this contract until 31 March 2026. While continued funding beyond this date cannot be guaranteed, we have maintained regular contracts in this area for many years.’ 

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 19 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 24 October 2025. Interviews will be held at Stroke House: 240 City Road, London EC1V 2PR

Please let us know if this will present any challenges when you email your application.

The Role

We are  looking for an enthusiastic and motivated individual to join the Newham Team in London. Reporting to Service Delivery Coach.

Key responsibilities will include:

• Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
• Ensure that timely, confidential and accurate records are kept on our CRM data base and all data is in line with our retention policy and GDPR compliant.
• Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.

About You

You will have experience in:

• Providing person centred support to empower vulnerable people or people with a disability or long-term health condition and their carers
• Nurturing emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
• Effective listening with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Regional Fundraising Coordinator

Location: Home-based or Hybrid (with 1 day per week in the London Office)

Hours:  35 hours per week (Part-time and flexible working requests welcomed)

Contract type:  Fixed Term contract until 30/06/2026

Salary:  £26,580 per annum (Home-based) - £29,241  per annum (Hybrid)

What we do:              We help young people through cancer                                 

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:

• Someone who will support the success of the Regional Fundraising team by coordinating a range of processes, projects and ways of working to create better collaboration and consistency across the team, enabling us to meet our team objectives of securing sustainable income.
• Someone who can monitor and take ownership of all regular Regional Processes e.g. Monthly financial reporting, basic database (CARE) checks/reporting, risk assessment process, setting up team meeting and conducting research.
• Someone with a data driven mindset and confident in representing the team’s data needs to other teams such as Data team and CRM Migration team.
• Someone confident in liaising with other teams across the charity as needed (e.g. obtaining data from data team, bringing back key information on upcoming campaigns etc).

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.
• Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off. 
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

How to apply:

You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.

Key dates:

Applications by the end of 22nd October 2025, 1st Stage Interviews Wednesday 29th October online and 2nd Stage Interviews 5th November online.

Our commitment to inclusion and accessibility:

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.

Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request.

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions. If you would like to opt into this scheme, please tick ‘yes’ on the application form.

Please note in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions.

Please note: we’re unable to offer individual feedback at the shortlisting stage.

Privacy and Safeguarding:

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service). 

For information on how we collect, store and process personal data please get in touch with the HR Team.

Mae'r wybodaeth ganlynol yn ddwyieithog – sgroliwch i lawr am y Saesneg. 

The following information is bilingual – please scroll down for the English. 

Dewch i ymuno â thîm Cymru!  

Ydych chi eisiau gweld plant a phobol ifanc yng Nghymru cael cyfleoedd i gysylltu, archwilio, ymateb a thyfu mewn ffydd? Ein gweledigaeth fel Scripture Union yw gweld cenhedlaeth newydd o blant a phobl ifanc yn dod i ffydd bersonol, fywiol yn Iesu a bydd y Gweithiwr Cymorth yn chwarae rôl hanfonol wrth gynnig gwasanaeth gweinyddu, cyfathrebu, a threfnu i’r tîm. 

Y Rôl 

Rydym yn chwilio am Weithiwr Cymorth a fydd: 

• Cefnogi Tîm Cenhadaeth Cymru yn eu cenhadaeth barhaus i arloesi a chreu cyfleoedd i blant a phobl ifanc sydd ymhlith y 95% sydd heb gysylltiad â chapel neu eglwys i archwilio’r Beibl, ymateb i Iesu, tyfu mewn ffydd a rhannu newyddion da Iesu drostynt eu hunain. Ein blaenoriaeth yw cyrraedd rhai nad ydynt yn nabod Iesu eto trwy eu helpu i gysylltu, archwilio, ymateb a thyfu.

• Gweithio gyda Chydlynydd y Genhadaeth Genedlaethol (Cymru)’ a’r tîm yn y Swyddfa Genedlaethol i ddatblygu darpariaeth ehengach ar gyfer adnoddau cenhadaeth, deunyddiau cyfathrebu a marchnata yn y Gymraeg. 

Mae hon yn swydd barhaol ar 0.5 FTE â chyflog o £11,970.

Beth fyddwch yn ei wneud: 

• Cymorth Gweinyddol: darparu cymorth gweinyddol i dîm Cymru o ran trefnu cyfarfodydd, cymryd nodiadau, archebion digwyddiadau, cyfathrebu mewnol a chymorth cronfa ddata. 

• Cyfathrebu: cyfathrebu'n effeithiol ag ystod eang o gynulleidfaoedd yng Nghymru mewn amrywiaeth o ffyrdd gan gynnwys cylchlythyrau, cyfryngau cymdeithasol, diweddariadau i'r wefan, cyfathrebu â chefnogwyr, ymdrin ag ymholiadau gan wirfoddolwyr/gweithwyr eglwysi. 

• Yr iaith Cymraeg: cynnig cymorth gyda chyfieithu a phrawfddarllen i ehangu'r ddarpariaeth o adnoddau cenhadol yn y Gymraeg a chyfathrebu cyffredinol â chefnogwyr. 

Pam Scripture Union 

• Gweithio o bell gyda chyfarfodydd tîm wyneb yn wyneb drwy gydol y flwyddyn 

• Oriau hyblyg 0.5 FTE gyda phatrwm gwaith i'w gytuno gyda'r rheolwr llinell 

• 23 diwrnod o wyliau + gwyliau banc + 5 diwrnod gwirfoddoli  

• Cyfraniad pensiwn hyd at 12% 

• Yswiriant bywyd 

• Enhanced family leave.   

• Am ddim –darlleniad dyddiol o’r Beibl a nodiadau 

• Amgylchedd gwaith cefnogol, llawn ffydd lle mae gan eich gwaith effaith dragwyddol 

Pethau pwysig i’w nodi cyn cyflwyno cais  

• Rydym wedi ymrwymo i adeiladu gweithlu amrywiol yn ddiwylliannol. Fel rhan o'r ymrwymiad hwn, rydym yn croesawu ceisiadau gan bobl, waeth beth fo'u cefndir. 

• Mae'r Mudiad o ddifrif ynghylch diogelu plant a phobl ifanc. Bydd angen Ddatgeliad Manylach gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y swydd hon ac mae’n ofyniad galwedigaethol i’r swydd gael ei llenwi gan Gristion ymroddedig, sy'n cymryd rhan fyw ym mywyd yr eglwys. Mae Deddf Cydraddoldeb 2010, Rhan 1, Atodlen 9 yn berthnasol. 

• Bydd angen i ymgeiswyr gael yr hawl i fyw a chael eu cyflogi mewn swydd barhaol yn y DU oherwydd nad ydym yn darparu trefniadau noddi fisa.

Pwy Rydym yn Chwilio Amdano: Ein Ymgeisydd Delfrydol 

Er mwyn cefnogi Tîm Cenhadaeth Cymru orau, bydd y person a benodir yn: 

• Gallu cyfathrebu’n effeithiol yn y Gymraeg, yn ysgrifenedig ac ar lafar. 

• Meddu ar sgiliau gweinyddu a sgiliau TG da.

• Hunan-ddisgybledig, yn gallu trefnu a blaenoriaethu ei (l)lwyth gwaith a rheoli nifer o brosiectau ar y tro. 

• Gallu rheoli amser yn effeithiol er mwyn cyflawni amcanion a gwneud gwaith yn brydlon. 

• Gweithio’n effeithiol fel rhan o dîm sydd ar wasgar mewn gwahanol ardaloedd. 

• Dangos ymrwymiad llwyr i Dduw ac yn ddisgybl i Grist.

• Gallu helpu i sicrhau bod SU yn ymwybodol o bolisïau Llywodraeth Cymru o ran eu heffaith ar waith SU yng Nghymru.

Fel holl aelodau’r staff yma yn Scripture Union, bydd y person a benodir yn: 

• Gristion o argyhoeddiad sy’n cydymdeimlo â nodau ac ethos Scripture Union ac sy’n cymryd rhan fyw yng nghenhadaeth eglwys leol. 

• Ceisio cael dealltwriaeth gadarn o’r Beibl gan gymhwyso hynny at fyw o ddydd i ddydd ac annog eraill i wneud hynny hefyd.   

Sut i gyflwyno cais   

Os yw hyn yn eich disgrifio chi, ac rydych chi'n cytuno â nodau a chredoau Scripture Union, yna hoffem glywed gennych chi. I wneud cais am y rôl hon, lawrlwythwch gopi o broffil y swydd. Bydd angen i chi uwchlwytho i Charity Jobs eich CV (2 dudalen A4 ar y mwyaf) a llythyr eglurhaol (2 dudalen A4 ar y mwyaf) yn disgrifio sut mae eich sgiliau a'ch profiad yn adlewyrchu manyleb y person. Mae croeso i chi gyflwyno eich cais yn Saesneg neu'n Gymraeg. Rhaid ateb pob cwestiwn sgrinio a ddarperir fel rhan o'ch cais. 

~

Join the Wales Team 

Are you passionate about seeing children and young people in Wales have the opportunity to connect, explore, respond and grow in faith?  Scripture Union has a vision to see a new generation of children and young people have a vibrant, personal faith in Jesus and the Support Worker will play a vital role in supporting this ministry in Wales by providing communications, organisational and administrative service to the team.

About the role     

We’re looking for a support worker who will: 

• Support the Wales Mission Team in their ongoing mission to pioneer and create opportunities for children and young people, who are found in the 95% of those outside the church, to explore the Bible, respond to Jesus, grow in faith, and become sharers of the good news of Jesus for themselves. Our priority is to reach those who don’t yet know Jesus by helping them to connect, explore, respond, and grow. 

• Work with the National Mission Co-ordinator (Wales) and the team in the National Office to develop a wider provision for mission resources, communication and marketing materials in the Welsh language. 

This is a permanent role at 0.5 FTE with a salary of £11,970.  

What You'll Do   

• Administrative Support: provide administrative support to the Wales team with regard to arranging meetings, note taking, event bookings, internal communication and database support.

• Communication: communicate effectively with a wide range of audiences in Wales in a variety of ways including newsletters, social media, updates to the website, supporter communications, handling enquiries from church volunteers/workers. 

• Welsh Language: support with translation and proof-reading to expand the provision of Welsh language mission resources and communication with supporters.

Why Scripture Union   

• Remote working with regular in-person team meetings throughout the year 

• Flexible hours 0.5 FTE with working pattern to be agreed with line manager  

• 23 days holiday + bank holidays + 5 volunteering days  

• Up to 12% pension contribution  

• Life insurance  

• Enhanced family leave.   

• Free Bible Reading Guide  

• A supportive, faith-filled environment where your work has eternal impact   

Important things to note before you apply   

• We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.    

• The Movement takes Safeguarding seriously. This role will require a Disclosure from the Disclosure & Barring Service and has an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.    

• Please note that we do not provide visa sponsorship arrangements so applicants will need to have the right to live and be employed in a permanent job in the UK.  

Who We're Looking For: Our Ideal Candidate     

In order to best support the Wales Mission Team, the person appointed will: 

• Be able to communicate effectively in the Welsh language, both written and spoken. 

• Have strong administration and IT skills. 

• Be self-disciplined, able to organise and prioritise their own workload, and manage multiple projects. 

• Have the ability to manage time effectively to meet objectives and deadlines. 

• Work as an effective team player within a geographically dispersed team. 

• Have a total commitment to God and is a Christian disciple. 

• Be able to help ensure that SU is aware of Welsh government policies as they affect the work of SU in Wales. 

As with all members of staff here at SU, the appointed person will: 

• Be a committed Christian in sympathy with the aims and ethos of Scripture Union who has an active involvement in the mission of a local church. 

• Seek to have a sound biblical understanding that is applied in daily living and encouraged in the lives of others.   

How to Apply   

• If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, download a copy of the job profile. You will need to upload your CV (2 A4 pages max) and a covering letter (2 A4 pages max) detailing how your skills and experience reflect the person specification via Charity Jobs. You may choose to submit your application in English or Welsh. All screening questions provided as part of your application, must be answered.    

Closing Date: 18th October 2025

Interview Date: Thursday 6th November

Interview Location: Cardiff (venue TBC) 

Land, and the way that it is owned and managed, impacts on all of us. It has different places in all of our histories, whatever our backgrounds or heritage, whether our experience is of public or private ownership, colonialism, dispossession, or migration, the difficulties of making a living in a rural economy or the daily impacts of urbanisation and gentrification. How we currently own, manage and make decisions about land lies at the heart of many of our current social, economic and environmental challenges and injustices. 

Shared Assets works with people and land for a just future.

We undertake advice & support, research, movement building, communications and resourcing work to support, mobilise and advocate for the development of models of managing land that create shared social, economic and environmental benefits. We see systems change as a core value of our work and seek to be transformative, both through externally-facing projects and internal approaches and ways of working.

Our research work supports collective learning related to working on and with the land. We communicate our findings through articles, blogs, podcasts, reports, events, and more - building a shared evidence base to support the development of a just land system. Through our research, we seek to make an impact at a local and a systemic level. We want to create conditions that allow people and communities to thrive, and promote care for the land and environment. We do this work on both a commercial and grant funded basis.

The role holder will lead the full range of Shared Assets’ research projects, from scoping and design through to delivery, follow up and evaluation. They will need to have experience of designing and carrying out research and learning activities with a wide range of partners - including academics, community groups, NGOS and local authorities - in collaborative ways. In the past we have worked on research projects of many scales - from large European Union funded consortia, to smaller, one-off pieces which help a local authority or community organisation move forward with their work. Often our research work involves collaborating with a group of other civil society organisations to provide evidence of why change in the land, food and farming system is needed, and generate action on these issues. 

The main areas of work are to: manage and deliver funded research projects (or projects with a research component) with partners, reflect with colleagues on what we are learning within and across workstreams as an organisation and sector, use this knowledge to create new ideas for research work, and support fundraising for these, as part of our ‘infrastructure’ role.

For more details please see the full application pack. Apply before 10am on Monday 27th October.

About you

Do you want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives?

Myeloma UK is looking for a motivated and engaging Support Services Manager to join our Lived Experience & Clinical Practice directorate. 

As we broaden our reach and enhance our service offerings, we're seeking an inspiring and forward-thinking leader to guide our team through this exciting phase of growth. The ideal candidate will energise and empower others, thrive in an agile environment, and bring exceptional change management expertise to drive transformation

You will have experience in communicating with and delivering information sensitively to those living with or affected by health conditions. You must be able to convey complex information in layman's terms and deliver information over the telephone and/or in writing. Empathy and sensitivity are required to work closely with people affected by myeloma.

You will have excellent organisational, communication and IT skills with the ability to manage a wide range of tasks together with line management experience.  You need to be self-motivated and committed to making a difference, with a willingness to attend Myeloma UK meetings and events and work outside office hours as and when required

Experience working in haematology or oncology nursing, clinical research or healthcare background and experience of Helplines Partnership accreditation would be beneficial but not essential.

About the role

As Support Services Manager you will support the Lead Myeloma Information Specialist, the Peer Service Co-ordinator and Support Group Co-ordinator to deliver their respective services.  In addition, you will deliver personalised, empathetic, and accessible information and support to service users affected by myeloma and its related conditions (such as AL amyloidosis, smouldering myeloma, and MGUS).

You will need to work towards being an internal expert on myeloma, keeping aware of research and clinical developments, current opinions, guidelines and other initiatives in the field of myeloma and related conditions, including the pipeline of myeloma drugs.

As part of the role, you will monitor impact and ensure all services are running in accordance with Service Guidelines, including leading the submission to the Helplines Partnership for re-accreditation as required. You will lead the team in service improvements and new initiatives, working with colleagues from across the organisation to drive impactful changes.

About us

Myeloma UK is the only UK charity focused on myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 9am 21 October 2025 and interviews will be held on 30 & 31 October 2025.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief, marital status, or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Job title: Immediate Support and Debrief Manager 

Reports to: Head of Bereavement Services

Location: Flexible - Mainly home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Immediate Support and Debrief Manager will lead the development, coordination, and delivery of our specialist immediate support service for families, professionals and individuals affected by sudden bereavement. You will be responsible for ensuring that our services are trauma-informed, responsive and delivered to a consistently high standard supporting the complex and individual needs of those who have experienced profound loss.

This role will oversee the existing immediate support service delivered across Wales and the expansion phases across England. You will manage a team of fifteen individuals who are a mixture of full and part time roles. This is a unique and hugely rewarding opportunity to make a significant impact in the lives of suddenly bereaved individuals across our communities.

You will work closely with the Children and Young People Service Manager and the Therapies Assessor and Service Manager to provide a holistic, joined up service to all who access our service.

Main duties:

• To manage the bereavement service including the operational delivery of immediate support and debriefs, ensuring the service is delivered consistently, responsively and to a high standard
• To oversee the database of 2wish Champions within hospitals and police forces across Wales and the two phases of England 
• Lead upon, develop and maintain safeguarding practices and procedures in line with national guidelines and attend the bi-monthly internal Safeguarding Committee meetings.
• To oversee the delivery and develop training delivered to professional partners
• Oversee and manage a database of stakeholder contacts and families ensuring that Data Protection legislation and GDPR guidelines are implemented and adhered to
• To work closely with the Head of Bereavement Services to ensure delivery and growth of services
• Attend bereavement forums and other relevant meetings as required by, or in place of, the Head of Bereavement Services
• To be able to provide outstanding immediate emotional support and advice to families and those we support as required

 Management:

• To lead, motivate and line manage the immediate support team responsible for delivering our immediate support and debrief service
• Manage a diverse team, organise regular team meetings and set realistic but challenging objectives to further the work of the charity
• To carry our monthly supervisions and bi-annual appraisals with the Immediate Support Coordinators
• To carry out monthly case reviews with the Immediate Support team 
• To produce weekly, monthly and quarterly reports to evidence activity and impact
• To develop and oversee a training programme for the team including mandatory and varied subject matter

 General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £32,000 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: Flexible - Mainly home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 17 October 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

We have an exciting opportunity for a Case Management System Co-Ordinator to join the national services as part of the technology teamworking 37.5hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Cardiff and is Home Based.

As a Case Management System Co-Ordinator you will be:

• Managing , design, and develop comprehensive learning materials related to the Case Management System (CMS) for national employees and volunteers.
• The role involves delivering professional learning solutions via various blended learning channels and ensuring that training aligns with ongoing product development.
• This position also includes line management of the CMS trainer, supervising CMS champions and super users, delivering training sessions, and overseeing the CMS induction process to ensure data quality and compliance.
• The job entails maintaining the Change Management log, capturing and producing user stories, and ensuring approved changes are tested and completed efficiently.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

POST

Finance and Operations Manager

RESPONSIBLE FOR

Overseeing Operations at every level of the organisation, with line management responsibility for some of the team, Project and Workstream Coordinators (approximately 5 direct reports) plus some external consultants and contractors.

SALARY & HOURS OF WORK

Part Time – 4 days a week (30 hours)

Salary: Gross £40,000 pro rata £32,000

Term - Permanent 

Annual Leave Entitlement - 31 days including public and bank holidays Pro Rata

Pension: Workplace pension contributions of 5% per month will be paid by NUM

LOCATION OF THE POST HOLDER 

The post holder will be predominantly remote working but will be required to attend the head office and drop-in in Manchester, drop-in spaces in Glasgow and London, and support staff members nationally. The post involves some travel throughout the UK and some work outside of office hours.  All equipment required for remote working will be provided and costs for travel will be covered.

ROLE SUMMARY

We are looking for a Finance and Operations Manager to support the CEO in the day-to-day running of our charity. The NUM CEO develops the overall vision of the organisation, while the Operations Manager is responsible to carry out the vision. 

To be successful in this role, you should have experience as a manager in a position of public trust, have excellent financial, organisational, and communications skills, as well as being a problem-solver with work experience in high-pressure work environments. The Finance and Operations Manager must be versatile in their understanding of the larger vision and as well as the fine details and tactics needed to achieve NUM's goals.

The successful candidate will work in an agile manner to ensure the charity continues to be proactive and innovative, while also being responsive to the changing landscape within the sector and the international sex worker rights and safety movement. As part of supporting the operations of NUM, the successful candidate will provide resources, information and support to NUM Managers and Coordinators across diverse projects, workstreams and teams, to achieve aspects of the organisation’s mandate of 'ending all forms of violence against sex workers' and eliminating the conditions that lead to poverty and survival sex work.

QUALIFICATIONS AND EXPERIENCE 

• At least 3 years' work experience as a Manager, Project or Programme Manager or similar role that requires oversight of a whole system, business, operation or organisation Experience leading remote or hybrid teams is desired. This includes time management skills, with the ability to prioritise tasks, lead team meetings and support members to manage resources, timelines and project budgets, etc. 

• At least two years’ experience in grant writing and fund development, as well as in financial management, with a demonstrated ability to co-develop budgets, cashflow forecasts and financial reporting as well as oversee banking activities and work with accountants and Trustees to ensure NUM’s financial health.

• Knowledge of the charity sector, the day-to-day running of a charity, business or similar organisation, and familiarity with the work of National Ugly Mugs and other sex worker-serving and sex worker-led organisations.

• Excellent leadership and delegation skills and experience. 

• Ability to support and execute on elements of NUM's policies and strategic plan. 

• Experience and training in Safeguarding and the ability to integrate appropriate safeguarding into all aspects of NUM services.

• Exemplary critical thinking and problem-solving skills and experience.

• Excellent IT skills and familiarity with CRM systems, applications and digital platforms and services, particularly Google Workplace, QuickBooks, the Microsoft Office Suite, as well as Slack, Trello, and other project management programs and tools.

• Experience in Human Resource Management and monitoring performance across diverse teams. 

• Exceptional verbal and written communications skills, with the ability to engage in knowledge translation within NUM and with external partners, funders and other stakeholders. 

• A demonstrated ability to be discrete and confidential as part of working on sensitive issues within a diverse staff team, and to be tactful and strategic in challenging social and political climates.

About World Physiotherapy: World Physiotherapy is a leading international professional association and UK Registered Charity. Founded in 1951, we represent the global physiotherapy profession and are dedicated to advancing our profession, advocating for universal access to improve health and wellbeing.

Bring global events to life that shape the future of physiotherapy.
Join World Physiotherapy and take the lead in delivering our flagship international congress. This world-class scientific and professional event brings together thousands of physiotherapists, researchers, and health leaders from across the globe.

As Congress Project Manager, you’ll play a pivotal role in managing the systems and processes that drive our scientific programme, from abstract management and speaker coordination to on-site delivery and post-event evaluation. You’ll be the go-to person for presenters, working with an international team and partners to ensure a seamless, inspiring experience for all participants.

This is your opportunity to be part of a small, dynamic, and values-driven organisation that champions quality healthcare and professional excellence worldwide. If you thrive on organisation, innovation, and collaboration — and you’re motivated by seeing a major global event come to life — we’d love to hear from you.

About the role:

• Lead the planning and delivery of the World Physiotherapy Congress scientific programme.

• Manage complex abstract and review systems, coordinate committees, and support speakers throughout.

• Oversee event technologies (e.g. apps, ePosters, registration) and collaborate with AV and logistics partners.

• Work closely with the Head of Events and a global network of professionals to deliver an exceptional delegate experience.

• Contribute to creative ideas, innovations, and continuous improvements across the congress lifecycle.

About you:
You’ll bring experience in scientific or association event management, ideally with international exposure. You’re an organised problem-solver with excellent communication skills, comfortable managing digital platforms and juggling multiple timelines. Above all, you care about creating impactful, inclusive events that reflect World Physiotherapy’s mission.

Key details:

• Permanent, full-time (35 hours/week)

• Home-based - with option to work from our London office

• Some international travel required

Salesforce Administrator

We are looking for a Salesforce Administrator to join the team in this integral role, helping The Access Project achieve its ambitions.

Position: Salesforce Administrator (internally known as Salesforce Coordinator)

Location: Remote (with some travel to London as required)

Hours: Full time, permanent (37.5 hours per week)

Contract: Permanent

Salary: £27,000 - £30,500 p.a., depending on experience (plus £3,000 London weighting, if applicable)

Closing Date: Monday 20th October 2025

About the Role

You will ensure the effective maintenance and development of Salesforce to support The Access Project’s programme delivery, volunteer recruitment, and partnerships management. You will have full oversight of the system, independently making updates (e.g. reports, fields, custom objects, flows, and user management) and escalating complex needs to Impact Box or the line manager. As the first point of contact for user requests, you will assign and manage queries to ensure timely resolution. The platform integrates with Moodle, requiring collaboration across teams to support online learning and ongoing functionality improvements aligned with organisational goals.

Role responsibilities include:

· Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows.

· Troubleshooting issues, data cleansing and implementing secure system changes.

· Evaluating and deploying Salesforce updates, manage Mass Action Schedulers and document workflows. Advising on system development viability and working in sandbox environments to test and deploy changes effectively.

About You

Someone with previous experience implementing, configuring, or administering Salesforce (1-2 years) would be ideal, as would having experience in an educational or non-profit organisation, but this isn’t essential.

Skills and Competencies:

· Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions.

· Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards

· Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows

· Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query desirable)

· Integration: Knowledge of Salesforce integrations such as Form Assembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent

About the Organisation

The Access Project is a data-driven organisation with robust monitoring and evaluation systems. We track student progress, assess the impact of our programmes, and use real-time data to improve delivery. By combining academic, demographic, and outcome data, we measure university readiness and share our impact externally. We're also expanding reporting capabilities across teams, including sales and partnerships.

Benefits include:

· 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.

· PerkBox

· Employee Assistance Programme

· Online Medical assistance

· Interest-free travelcard loans

· Cyclescheme loans

· Paid wellbeing day

· 2 paid Volunteering Days

· Employer’s pensions contributions (3%)

· CPD options in line with L&D programme

· Staff Mentoring scheme

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Please note, if you are selected for appointment to the role, you will be subject to a DBS check.

You also have experience in roles such as Salesforce Administrator, Salesforce Coordinator, Salesforce Support Coordinator, Salesforce Trainer, CRM Administrator, CRM Coordinator, CRM Support Coordinator, CRM Trainer.

Contract details: Fixed Term Contract until December 2026 – potential to become permanent.
Hours: 37 hours per week
Salary: £42,500 to £45,100 per annum
Directorate: Corporate Services
Team: Governance and Planning
Location: Home based with UK-wide travel, as required/on occasion
Reporting to: Risk and Assurance Manager

About the role:

We are seeking someone pragmatic, able to manage upwards and who is happy to work on their own initiative as part of a remote team. A willingness to support colleagues, think creatively, to question and to challenge will be essential. This role involves planning, executing and overseeing one or more projects and a PMO while effectively communicating and managing stakeholder expectations.

This new role will lead the establishment of a re-designed Project Management Office (PMO) to provide proportionate and strategic support, aligned to delivery approaches of NFCC. By adopting a tiered, integrated and flexible approach NFCC can enhance decision-making and support project delivery and assurance across the organisation.

As an established PMO Manager, you will bring your experience in setting up PMOs and use your knowledge of a diverse range of project management methodologies. You will be enthusiastic about making a difference and are able to bring people with you as you drive change. You will be an excellent communicator, with experience of facilitation. Influencing skills and proven experience in managing change are essential.

This role includes up to 50% of time spent managing organisation-wide priority projects. You will be responsible for managing existing projects to completion and initiating and managing to completion new projects if required. You must ensure projects are delivered to time, within budget and to the required quality criteria.

You have:

Expertise and experience in Project Management

Leadership and line management skills and experience

Strong communication, influencing and facilitation skills

The ability to drive excellence

Excellent attention to detail skills

You will be:

Responsible for assuring NFCCs approach to Project Management is robust and fit for purpose.

Responsible for engaging Project Managers across the business to embed the PMO offer

A trusted adviser

Experienced in setting up PMOs

A creative thinker and problem solver

Analytical and willing to be a ‘critical friend’

Full details of the role and what we are looking for can be found in the Job Description.

What you can expect:

We are people centred and focus on creating a positive and engaging working environment. Wellbeing, reward, recognition, and personal development are not just words we talk about, we put them into action daily. 

We offer an enhanced annual leave allowance of 26 days plus bank holidays, Health Care Cashplan, access to an Employee Assistance Programme and support flexitime working. 

How to apply:

Please complete the application form linked from the ‘apply now’ button on the NFCC website. CV’s will NOT be accepted for this position.

Closing Date: 27th October 2025

Proposed interview dates: 4th – 5th November 2025

PLEASE NOTE - THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS. 

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.  

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment .

A fantastic opportunity has arisen for a Regional Casework Manager (RCM) to join the North West of England Region at SSAFA, the Armed Forces charity.

About the role

You will be part of the regional office team, managing a group of casework administrators. The team provides specialist administrative support and act as a single point of contact to SSAFA branch-based volunteers ensuring that SSAFA beneficiaries receive consistent, timely, and high-quality service. The RCM role will involve developing and maintaining collaborative working relationships with volunteers, including branch-based casework managers.  Additionally, the RCM will occasionally assist the Regional Casework Co-ordinators with call handling, signposting, and triaging initial client enquiries.

To help you establish yourself in this post you will receive excellent training and induction to SSAFA.  You will influence the processes and procedures within the regional office as it develops, working closely with a dedicated team under the guidance of the Regional Manager.

The position is home-based, but you will occasionally be required to travel within the North West Region or to other locations.

About the team

The regional office is a “virtual” office and supports the six SSAFA branches in the North West of England region, as the branch-based volunteers deliver casework for SSAFA beneficiaries.  The successful candidate will work as part of a larger support team which will include 5 Casework Administrators and a Regional Manager.  All team members are home based, residing in the region.

About you

To excel in this role, you should have a solid educational background and experience in managing employees, as well as overseeing and reporting on service delivery.  You should have a proven ability to build and maintain relationships with stakeholders, achieving results through negotiation and influence.  Previous experience of working with volunteers would be advantageous.  You will have used Microsoft Office 365 to a high standard and be capable of learning a computerised case management system quickly. Additionally, you should be skilled with numerical data.

The successful candidate will be capable of planning and managing their own workload, with minimal supervision and have considerable experience of managing accounts.

It would be desirable to have an understanding of the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector would be valuable, and the military charity sector landscape across the North West Region would be beneficial.  Commitment to SSAFA’s values including equality, diversity and inclusion is essential.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: 19th October 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 27th October 2025