Supporter database officer jobs

Battersea is entering an exciting phase of innovation and transformation as we continue into the second year of our new five-year strategy. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat.

We currently have a permanent opportunity for someone to join us as a Direct Marketing Officer - Regular Giving (Lottery & Lead Generation).

As part of this role, you will manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. You will be recruiting, retaining and upgrading regular donors to generate agreed income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. You’ll also be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 11th January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): w/c 19th January 2026

For full details on the role, please download the recruitment pack.

If you love data and want to make a difference by helping us to support vulnerable children alone and at risk on the streets and at transport hubs, leading change and building brighter futures across the world then this could be the role for you.

We are moving CRMs in 2026 and need to make sure that we are efficently and accurately processing all UK income and other supporter data within the organisation's new CRM system. The post holder will play a key role in maintaining the  integrity and compliance of financial and supporter records, enabling the charity to maximise income and supporter engagement.

They will be responsible for processing a range of income sources—including online, postal, event, and PayPal donations—while ensuring timely and compliant Gift Aid claims and accurate data management. The role will also support database  maintenance, data quality, and system improvements through collaboration with suppliers and internal teams.

In addition, the post holder will uphold data protection and fundraising compliance (including GDPR, PECR, and Gift Aid regulations), provide training and support to colleagues, and contribute to a culture of accuracy, transparency, and continual improvement across the Fundraising and Marketing team.

We are seeking a Trusts Fundraising Officer to join our ambitious trusts and foundations team, supporting delivery of the trusts fundraising plan and maximising grant income. The successful candidate will contribute to developing compelling proposals to secure funding, provide excellent stewardship of donors to build long term relationships, and research new trust prospects.

Proven experience of successful trusts fundraising is essential, and the candidate will need to be proactive, naturally well organised, with the ability to craft powerful cases for support. An understanding of fundraising from trusts for medical research causes is desirable.

You will support the Head of Trusts Fundraising in maximising income from charitable trusts and foundations to meet and exceed financial targets; identifying new trusts and increasing the number and value of gifts.

Main tasks and Responsibilities

1. To support the Head of Trusts Fundraising in implementing the three-year strategic plan for Trust Fundraising, and in delivering an effective annual plan and budget that will enable Action Medical Research to maximise income from charitable trusts and foundations.

2. To develop and manage excellent relationships with existing and potential donors, particularly small and medium trusts.

3. To liaise with the Research department to identify appropriate projects to present to potential donors and to manage and report on restricted donations for specific medical research projects

4. To regularly research and monitor new target trusts building a strong pipeline of prospects.

5. To develop and write compelling and persuasive proposals to present to prospects and donors.

6. To ensure that trusts that have made restricted donations are kept appropriately informed of progress against the research work which they are funding and, in the longer term, of the impact that their support has achieved.

7. To manage allocated charity partnerships where co-funding medical research, agreeing trusts which may be individually or jointly approached, raising invoices and reporting at agreed intervals.

8. To ensure continuing dialogue with trusts which have the potential to support our work in the future.

9. To ensure that Raisers Edge and the grant link schedule are kept up to date.

10.  To work with Supporter Care to ensure timely notice of donations to enable the Trusts team to give speedy appreciation of support.

11.  To work with colleagues across the charity, and other external stakeholders, to advocate for trust fundraising, identify opportunities and support colleagues in overlapping fundraising objectives.

12.  Maintain an up-to-date knowledge of Action Medical Research, the principles governing the funding of research and the projects being funded.

13.  Maintain an up-to-date knowledge of the trust marketplace and competitive influences on it.

14.  Keep the Head of Trusts Fundraising fully informed of activities at all times and work closely with the Trusts Fundraising Officer.

Research is at the heart of our charitable objectives at Sarcoma UK. The charity provides funding for research to understand sarcoma better, improve treatments and ultimately, make a difference to the lives of people affected by sarcoma. Since 2009, we’ve funded more than 100 projects, representing an investment of more than £10 million.

The Research Officer role enjoys a varied workload and brings the opportunity to work with autonomy and develop new skills within a friendly and dynamic team. You will work on a broad range of projects, including being involved with our grant management processes, working closely with the Research Manager and Director of Research, Policy and Support. The post-holder will also work closely with other departments across the charity, including producing engaging research communications content for print, online and social media, and will also have the opportunity to interact with senior researchers, clinicians and people affected by sarcoma.

This is an ideal role for someone with a scientific background and an active interest in research management, and it offers the opportunity to make a real impact for people affected by sarcoma and their families.

At Sarcoma UK, we are committed to building an inclusive and diverse workforce.

We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.

Benefits

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes.

Duties and Key Responsibilites 

Sarcoma UK’s research programme

• To support Sarcoma UK’s grant application processes under guidance from the Research Manager. This will include calls for proposals, identifying expert peer reviewers, administering a high-quality peer and lay review process, communication with applicants and potential applicants, administration of grant awards and supporting patient involvement.
• To provide support to the Grant Review Panel and Research Strategy Committee, including organising meetings and preparing minutes.
• To manage Sarcoma UK’s portfolio of active research grants, under guidance from the Research Manager. This will include use of grant management software for administration of newly awarded grants, monitoring progress of current grants, oversight of grant finances and reporting on final outputs.
• To support opportunities for patient involvement within the research programme, including managing a network of lay reviewers and facilitating new opportunities, with support from the Involvement and Volunteering Coordinator.
• To support new developments in Sarcoma UK’s research programme, including organising and attending events, collaborative funding calls and initiatives to support early career researchers.

Research Impact and Communications

• To monitor and gather outputs and long-term impact of research grants funded by Sarcoma UK and support in ensuring these are shared with internal and external audiences.
• To plan and produce engaging and reactive and proactive communications about sarcoma research, including website, social media, written and video content, working with the Research Manager and Communications Team to ensure our research activities and outcomes are shared with the sarcoma community and wider public.
• To proactively engage with grant holders to gather impactful insights and to support engaging communication about sarcoma research.
• To regularly review and update Sarcoma UK’s website with progress updates on research grants and promote funding opportunities.
• To support work undertaken by the Fundraising Team where required, such as lab tours and supplying information about funded grants for donor reports.

External relationships

• To be a point of contact for Sarcoma UK grant holders and their host institutions.
• To maintain positive relationships with Sarcoma UK’s research panels, potential grant applications, researchers and clinicians, and the wider sarcoma research community.
• To work directly with a range of people personally affected by sarcoma to place the voice of lived experience at the heart of our research programme.

General

• To support the integration of the research programme across Sarcoma UK.
• Attend Sarcoma UK events and contribute to the wider work of Sarcoma UK.
• Travel occasionally to meetings and events. Occasional evening or weekend work may be required (time off in lieu will be given).
• Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.

Do you want to improve the lives of people with disabilities and vulnerable people?

Humanity & Inclusion UK is looking for an enthusiastic and committed individual to join us as Digital Fundraising Officer. This is an exciting and varied role within our Individual Giving and Communications team, playing a critical role in developing and sustaining our income from email marketing and other digital channels, in support of our vital work.

If you are motivated and target-driven, have great digital and copywriting skills, a keen eye for detail and a proactive, hands-on approach, we’d love you to join our small, friendly team.

You will have the opportunity to work in an international environment, learn new skills, and contribute to our life-changing work supporting people with disabilities and other vulnerable groups worldwide.

Background Information and Purpose of Post

As part of our ambitious plans in the UK, we aim to achieve significant growth in private fundraising. This post is a pivotal role enabling HI UK to maximise our income from email marketing and other digital channels.

You will support the IGC Team Manager and Fundraising Manager to deliver HI UK’s individual giving strategy by developing and running our digital fundraising activities.

The purpose of the post is to:

· Focus on increasing overall digital fundraising income year on year.

· Lead the development of HI UK’s digital fundraising activities, focusing on email marketing and paid advertising while testing and developing new income streams.

· Maximise engagement, conversion, retention and giving levels of digital supporters.

· Produce engaging content for use across digital channels.

· Monitor, analyse and report on key performance indicators to evaluate digital marketing.

· Ensure that our donors and supporters are at the heart of everything we do and provide them with a first-class experience.

Main Duties and Responsibilities

Email marketing

· Create high-quality, timely and inspiring emails for HI UK’s donors and supporters every week, to increase income and engagement.

· Develop and launch multichannel emergency fundraising appeals at short notice to maximise fundraising income and supporter awareness.

· Develop and maintain email marketing automation programmes to improve supporter experience.

Paid media

· Work with our digital agency to optimise the ROI of our Search Engine Advertising (SEA) on Google and Bing.

· Develop and test new Social Media Advertising campaigns to support fundraising objectives.

· Develop and test new paid media activities to enhance fundraising campaigns.

· Develop and implement multichannel digital fundraising campaigns, working with the Fundraising Manager.

Content creation and website

· Design and produce creative content including video and images for use across digital fundraising and supporter engagement activities.

· Increase the impact of our organic social media content, particularly on Instagram and TikTok.

· Improve the HI UK website as a tool for fundraising and supporter engagement, focusing on the creation and development of appeal landing pages, donation forms, and supporter actions.

· Increase volume and quality of organic traffic to HI UK’s website through Search Engine Optimisation (SEO) and Generative Engine Optimization (GEO).

Cross cutting

· Maintain detailed reporting on key performance indicators for digital marketing, to evaluate performance, make improvements and identify tests.

· Test and improve key supporter journeys across HI UK’s digital channels to increase income, conversion rate and engagement.

· Increase the integration of HI UK’s existing digital tools and databases through automation.

· Work collaboratively with colleagues in the IGC team to improve digital activities in their areas of responsibility, including legacy fundraising, acquisition, loyalty, supporter care, and media outreach.

Other responsibilities

· Maintain a positive working relationship with the marketing teams in HI Federation and National Associations, participating in digital working groups and feeding into digital transformation projects as required.

· Ensure HI brand guidelines and organisational values are respected in all digital marketing activities.

· Manage relationships with relevant suppliers and consultants.

· Represent the organisation at relevant external events and meetings.

· Keep up to date and adhere with any changes in legislation, regulatory procedures, innovation, best practice and industry standards in relation to digital fundraising.

· Any other activities commensurate with the level of the post, as may be required.

This is an exciting opportunity to lead inspiring community and challenge fundraising at Rays of Sunshine, delivering standout events, campaigns and supporter experiences that make a real difference.

As Public Fundraising Manager (Community & Challenge Events), you’ll play a key role in growing our public fundraising programme - leading flagship events such as the London Marathon and Gameathon, developing creative campaigns, and building meaningful relationships with supporters, schools and families. You’ll be part of a passionate, supportive team, working collaboratively across the charity to turn generosity into magical wishes for children and young people across the UK.

This role offers variety, responsibility and the chance to see the direct impact of your work every day -all while helping shape the future of Rays of Sunshine’s fundraising.

Supporter Care Officer
 
Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
 
Do you deliver brilliant customer service and love helping people? We’re looking for a dedicated, compassionate and proactive Supporter Care Officer to join our team and help ensure that every supporter has an exceptional experience with the Trust.
 
In this role, you will be responsible for key administrative tasks including updating supporter records, processing and setting up donations, managing regular gifts, updating communication preferences and sending heartfelt thank-yous to supporters. You will use our database daily, keeping information accurate and up to date, and deal with a wide range of enquiries by phone, email and post, providing warm, professional and timely responses.
 
To be the right person for this role, you will:

• Have experience in financial processing and using CRM databases
• Be well-organised with good attention to detail
• Communicate clearly and respectfully with a wide range of people
• Be comfortable working independently and as part of a team
• Have excellent customer service and be willing to go the extra mile for supporters

If you are passionate about great supporter care and want to help make a real impact, we would love to hear from you.
 
We offer competitive benefits including opportunities for learning and development, flexible working, 30 days annual leave plus recognised bank holidays (pro-rata if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.
 
Please note you will need to have the Right to Work in the UK before joining us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for any of our roles.
 
Closing date and interview date
 
Closing date for completed applications is midnight on Monday 12 January 2026.
 
Interviews expected Wednesday 21 and Thursday 22 January 2026.
 
We reserve the right to bring forward or extend the closing date if necessary.  Therefore, if you are interested in this role, please submit your application as early as possible.
 
No agencies please.
 
How to apply
 
Before applying, please ensure you read the job description for more information about the role. 
 
Applications should be made through our recruitment portal Hireful and to apply, please use the application button provided.
 
Our commitment to an inclusive workplace
 
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities. 
 
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
 
REF-225 798

Individual Giving Officer

Location: Bristol (Hybrid Working, Mon to Fri)

Salary: £28,500 to £30,030 per annum

Contract: Full-time 35 Hours per week, Permanent

About our Organisation 

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most. 

About the Opportunity

Join our ambitious fundraising team and play a vital role in retaining and developing supporters to raise income for the Charity. You’ll have a passion for donor centric communications and enjoy working across multi-channel campaigns. You’ll bring experience in excellent supporter stewardship and writing for different audiences across both print and digital formats.

About you 

You've gained experience within a fundraising team and have knowledge about the needs of charitable donors. Understanding of a CRM or database is essential in order to deliver supporter journeys and manage donor data. You'll have worked in a similar role previously where you've written for a variety of audiences across multiple channels. Experience of end of end project management for delivering a printed magazine is essential, as this is a large part of this role. As well as working knowledge of email marketing tools and analytics.

Our Benefits 

• We offer a range of financial and lifestyle benefits to all our employees, including:
• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time) 
• Pension scheme with ethical investment options and employer contribution increasing with length of service 
• Free membership of the Soil Association and discounts on organic produce 
• Volunteer days to give back to the local community or support green initiatives 
• Family friendly policies and flexible working
• Cycle to work scheme 
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce.

To Apply 

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage. 

Please note we do not accept CVs or Cover Letters. 

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat. 

Thank you for your interest in supporting our work at the Soil Association. 

Join an amazing charity that makes a difference for the more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

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We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.

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About you:

The Senior Fundraising Database Officer is an exciting role at MDUK, that will sit within the Fundraising Team. 

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You will manage and optimise Muscular Dystrophy UK’s supporter database, ensuring accurate data, compliant Gift Aid claims, and effective segmentation for fundraising campaigns.  Your role will include data imports, cleaning, and reporting, while providing actionable insights to support recruitment and retention strategies.

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About us:

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. 

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This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

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Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

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Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes ​great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

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Location: We operate a hybrid model (home and office, London SE1). 

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Closing date: Monday, 5th January 2026

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NB Interviews likely to be held on Thursday, 15th January 2026

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Please download the job description to see full role responsibilities

Location: Homebased or Southwest Area Office, BS3 2NS

Contract:  Part time, two days/14 hours per week, fixed term until 31 December 2026

Salary: £10,600 per annum, pro rata (£26,500 full time equivalent)

Closing Date: 18 January 2026

Interview: w/c 26 January 2026

Are you a Training Support Officer looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Training Support Officer to join our team.

About the role

This role provides tactical and targeted support to our District teams as we seek to enable our volunteers to deliver training to both cadets and volunteers in line with the Sea Cadets Learning Strategy.  This post is responsible for supporting the delivery of the district training, including Royal Marine Cadet (RMC) training activity at Troop level. The work location can be flexible (home or office-based) requiring regular evening and weekend working supporting our volunteers by attending virtual meetings and delivering online training.

Responsibilities

• To provide functional support to our area Training Managers and District and RMC Troop Teams, ensure the district training plans are delivered, amended as necessary throughout the year, to the training plan and in line with identified training needed to best support the delivery of the Sea Cadet Experience.
• To support specific District Teams including the District Training Officer (DTO), District Recreational Officer/ Deputy District Officer (DRO/DDO), District Staff Officers (DSO), and RMC Troop Commanders (Trp Cdr) identified as requiring support under our change management process.
• To work closely with all District Officers to increase the number of certificated, current and competent instructors, and develop the capability and capacity of District Instructors to deliver training to cadets and volunteers across all Districts.
• To support the ATOs/DTOs/RMC Troops in all training matters (including uniformed and unit management teams) with a specific focus on Districts/Troops that need support.
• Support our Programmes and Virtual Training Manager with the co-ordination the of delivery of appropriate MSSC and other approved training packages (including BTEC, Duke of Edinburgh’s Award) appropriate to the age and experience of cadets across the organisation.
• Work under the leadership of our Assistant Director Sea Cadet Learning monitor performance against set targets set by the National Support Centre to ensure equitable access for cadets and adults to the Sea Cadet Experience.

Requirements

• • Experience in working with youth groups and awareness and understanding on the challenges young people face.
  • Experience in coordinating and supporting a programme of training activity.
  • Experience in coaching and mentoring volunteers.
  • Experience of drawing data to create support plans for delivery of activity.
  • Experienced trainer with the ability to deliver engaging and impactful training.

Benefits

• • 25 days annual leave per annum, pro rata for part time employees, increasing with length of service
  • Hybrid working for many roles
  • Volunteering Leave
  • Life assurance (4x salary)
  • Private medical insurance
  • Generous pension (employer contribution up to 10%)
  • Cycle to work scheme
  • Access to the Marine Society Digital Library
  • Wellbeing portal and EAP with 121 counselling
  • Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Make a difference every day at Brent Carers Centre

At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.

Join our team and be part of a warm, inclusive workforce where compassion meets action.

The role of advice, information and advice worker for the adults team contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.

Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre

· We’re a trusted local charity supporting thousands of unpaid carers across Brent.

• Our services range from advice and advocacy to support groups and activities.
• We work closely with health, social care, and community partners to ensure carers are recognised and supported.
• Our team is passionate, diverse, and committed to making Brent a better place for carers.

The Role

• Delivering high-quality support to carers, helping them navigate services and access the help they need.
• Build strong relationships with carers, professionals, and community organisations.
• Contribute to projects that raise awareness of carers’ needs and champion their rights.
• Work collaboratively with colleagues in a supportive, values-driven environment.

What We’re Looking For

• A passion for making a difference in people’s lives.
• Strong communication and interpersonal skills.
• Ability to work flexibly and adapt to changing needs.
• Previous experience giving benefits advice and information.
• Experience in health, social care, or community work (desirable but not essential).

What We Offer

•  Professional growth: Training, mentoring, and opportunities to develop your career.
•  Inclusive culture: A diverse team where everyone’s voice is valued.
•  Impact: The chance to see the difference your work makes every day.

How to Apply

If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please complete our application form, submit your c.v a long with a cover letter setting out how you meet the person specification.

We are looking for a proactive and people-focused Events and Fundraising Coordinator to support the delivery of our fundraising activity, events and supporter engagement programme. 

This role is ideal for someone who enjoys combining relationship-building, organisation and delivery, and who wants to play a hands-on role in creating positive supporter experiences. You will support individual giving, community and challenge fundraising, and a programme of events that recognise and celebrate our supporters and pro bono partners.

Services Marketing Officer – Wellbeing and Development 

£35004 - £36845 37.5 hours per week 

Leicester based with hybrid working 

  Benefits include:   

• Up to 42 days annual leave, life insurance and sick pay   

• Enrolment in health cash back plan to cover everyday healthcare costs  

• Refer a Friend Bonus 

• Cycle to Work Scheme / close to park and ride at Leicester Forest East   

• Subsidised short breaks at selected RAFA Accommodation   

 About us  

The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

  About the role 

This is a newly created role based with our growing Marketing Team. The Services Marketing Officer leads the planning and delivery of wellbeing marketing in support of key organisational objectives: recruiting high-quality welfare volunteers, attracting new service users, increasing uptake of welfare and welbeing services and raising the  RAF Association’s profile. The role champions innovation in marketing, exploring new channels, ideas, and technologies to enhance engagement and service delivery. Reporting to the Head of Services Marketing, the Services Marketing Officer serves as the main contact for wellbeing marketing and collaborates with agencies, suppliers, and internal teams. They will also contribute to broader organisational marketing and engagement initiatives as needed. You may find it helpful to check out our website to understand more about who we are and what we do. 

Primary responsibilities include 

• Lead the delivery of integrated wellbeing marketing campaigns, ensuring brand consistency and compliance. 

• Plan and execute person-centred, multi-channel campaigns to recruit volunteers and increase service uptake. 

• Act as the wellbeing marketing subject matter expert, advising on strategy and execution. 

• Collaborate with welfare teams to align marketing activity with service and recruitment priorities. 

• Manage day-to-day coordination with agencies and suppliers to maximise campaign impact. 

• Work with the Customer Engagement Team to enhance supporter experiences in line with the Engagement strategy. 

• Ensure welfare marketing aligns with broader organisational communications and fundraising plans. 

• Drive innovation by testing new tools, channels, and approaches to improve campaign performance and user experience. 

About You 

We need you to have a proven track record in delivering successful campaigns and appeals in a professional fundraising, marketing or communications role. Previous marketing experience within the wellbeing sector is highly desirable though not essential. With an understanding of audience segmentation and customer journeys, you will have the ability to translate the Associations work into engaging communications and marketing campaigns. Up to date computer literacy is essential for this role as you will need experience of using CRM systems (we use Salesforce) for customer management, analysis and reporting. If you are creative, proactive results-driven individual we would love to hear about what you can bring to the role! 

It is highly recommended that you read the full role profile and person specification which is available to view on our website 

Closing Date 8am Monday 5 January 

Interview Date w/c 12 January 

(please note our office is closed from 24 December and will reopen on 2 January) 

  The RAF Association is a Disability Confident employer. Please let us know if you require any assistance with your application.  

  Applicants must have the right to work in the UK as we are unable to enter into sponsorship agreements 

Please note there are two positions available: 1 Permanent and 1 Fixed Term Contract (12 Months)

Location: Office Based - London (Southwark) (due to the nature of this role, it cannot be offered on a home-working or hybrid basis)

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people?

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes.

Key Responsibilities

Supporter Care:

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.
• Provide phone cover to the Supporter Care team as required.
• Provide reception cover to the Supporter Care team as required.

Donations:

• Accurately code donations received, ensuring agreed departmental procedures are followed.
• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.
• File and archive financial data, while adhering to strict audit controls.

Gift Aid:

• Understand Gift Aid and its application within CAFOD.
• Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.

Thanking:

• Produce and dispatch letters to thank and acknowledge donations received.
• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch.
• Contribute to ongoing enhancement and improvement of supporter thanking

Post/banking:

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.

 All SDT staff are expected to:

• Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
• Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required.
• Participate in training and other activities as requested by the line manager
• Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals.
• Rotate through all key tasks within the team / section.

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy.
• Ability to communicate professionally with supporters, from individual givers to religious communities.
• Displays excellent written and verbal communication skills.
• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria

• Experience with CRM software/ database

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.