Care of Police Survivors (COPS) is a charity that supports the families of police officers and staff that have died on duty. We principally support these families, referred to as survivors in COPS, with opportunities to meet and connect with each other on a regular basis enabling them to build their own resilient support networks with others who have experienced the same tragic loss.

COPS is entirely funded by donations.

The fundraising and supporter manager is responsible for developing the fundraising strategy and for working with the CEO, the fundraising assistant, and other members of the COPS team to deliver the strategy.

You are an exceptional and multifaceted fundraiser, an excellent relationship builder with the skills to maintain and develop existing relationships with key fundraisers and sponsors as well as identify and develop new channels of income for the growing charity.

What we are looking for:

• You will be an experienced fundraiser with at least three years’ experience working in the third sector.
• You should have good working knowledge of Fundraising Regulator Code of Practice and GDPR
• Someone with compassion and understanding as COPS supports the bereaved.
• You will have led a small team and/or worked very closely with colleagues to lead the delivery of multiple fundraising opportunities as well as working with fundraisers and supporters on delivering their activities.
• You will have excellent communication skills, both oral and written, to build relationships internally and externally.
• You will be highly organised, able to work under pressure to strict deadlines and be fluid to deal with changing priorities and last-minute deadlines.
• Proactive and naturally inquisitive within all areas of your work.
• Able to demonstrate excellent levels of customer service and satisfaction.
• Self-motivated, you work with initiative and are focused on quality and attention to detail.
• Confident with MS Office (Excel, Word, Outlook)
• Experience using databases is essential. Experience with Raisers Edge – the COPS’ database platform would be an advantage but not essential as training will be provided.
• Flexible to work additional hours needed to meet deadlines and attend occasional events.
• You will have a Full Driver’s License with access to a car.

What will the role involve:

• Developing, planning and delivering a comprehensive fundraising strategy.
• Working closely with major fundraisers to help streamline and deliver their events.
• Managing and coordinating, with the administrative support of the fundraising assistant, delivery of all COPS fundraising events – particularly the annual COPS Winter Ball.
• Working with the board of trustees and the CEO, deliver key income objectives.
• Undertake regular research to identify and research potential funding opportunities from existing and new funding sources.
• Work with the team to identify and negotiate donor and sponsorship relationships, across major donors, trusts and foundations, corporates, institutional funders and the wider police family
• Submitting quarterly board report on the fundraising area.
• Accountable for the day-to-day management of the charity’s fundraising administration
• Communicating internally with the team and externally with survivors, guests and suppliers. Demonstrating excellent customer service at all levels.
• Responsibility for ensuring the ongoing maintenance of the charity’s database in relation to all fundraising and sponsorship.
• Managing and developing online giving platforms
• Managing communications and relationships with supporters, fundraisers, and donors
• Ensuring the charity’s ongoing compliance with Fundraising Regulations and GDPR
• Maximising the amount of Gift Aid that can be reclaimed by COPS
• Working with the SFC to ensure the database is an accurate and timely reflection of funds received, including importing donations and coding gifts appropriately
• Any other tasks that will support the charity for which you have the necessary skills and experience.

Please apply ASAP by sending your CV and a covering letter stating why you are interested in the role.

We will be interviewing on a rolling basis as applications are received .

Supporter Database Manager

We are seeking and experienced Supporter Database Manager to lead on lead on streamlining the collection, management and use of data to help the income generation team raise money and enhance supporter engagement across the charity.

Position: Supporter Database Manager

Salary: £30,821 - £31,861

Location: Warwick with some home working flexibility

Hours: 37.5 hours per week

Benefits: up to 7% employer pension contribution, 28 days annual leave plus statutory holidays, death in service benefit, free on-site parking, flexibility to work from home up to 2 days a week, access to Blue Light Card benefits, free Employee Assistance Programme

Closing date: Monday 7th February, 2022

Interview Date: Thursday17th February, 2022

About the role:

You will be working for a group of Hospices who are leaders in compassionate end of life care. The Income Generation team have done an amazing job during the pandemic, working with donors and supporters to generate similar levels of income to pre-pandemic times. As Fundraising Data Manager you will help to improve the way data is organised and used, to help build stronger relationships with supporters and increase the level of income to sustain the organisation for the future.

You will provide the team with the best possible information to raise the money needed and to enhance supporter engagement and establish long-term relationships.

About you:

To be successful in this role you will be organised, familiar with data capture, understand how different systems work together and how technology can support data development.  You will have a comprehensive understanding of Data Protection and GDPR, and the importance of communication preferences.

If this is sounds like you, why not come and join a welcoming and successful Income Generation team and help them to develop processes for the benefit of patients and families now and in the future.

Other roles you may have experience of could include: Supporter Care Co-ordinator, Database Manager, Supporter Care and Data Manager, Fundraising Database Manager, Supporter Relations Manager, Supporter Care & Fundraising Manager, Fundraising Database Manager, Charity Database Manager, Supporter Database Manager, DonorFlex etc.

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

We are looking for a Head of Supporter Growth to join the Marketing Team within the Public Engagement directorate at the UK Committee for UNICEF (UNICEF UK). This is a newly-formed team and directorate, and we are embarking on an exciting period of change to maximise the income, influence and impact we deliver for children.

The Marketing team comprises of a diverse range of marketing skills, with special emphasis on digital, working in cross-disciplinary teams to deliver against a wide range of objectives, spanning every stage of our supporters’ journeys, from initial brand awareness through to leaving a gift in a will.

As the Head of Supporter Growth at UNICEF UK, you will lead on delivering a best-in-class programme to recruit new supporters – across multiple channels and products including core donors, eCommerce customers, product subscribers or supporters leaving gifts to UNICEF in their Will. You will develop strategies to grow our income through delivery of multi-channel acquisition campaigns that engage supporters through positive experiences. You will be accountable for multi-million-pound expenditure and income budgets, and you will work with the other Heads of Marketing to ensure our multi-disciplinary marketing teams are delivering on your strategic objectives.

To achieve this, you will have a track record of successfully developing, implementing and evaluating supporter growth/acquisition strategies in large, complex organisations, that ensure audience-led supporter engagement and deliver agreed key performance indicators.

We are looking for a Supporter Services Manager to manage the Supporter Services Team in delivering excellent customer service to existing and potential supporters of Battersea, ensuring income is processed and responses are handled quickly and efficiently, and supporter data is captured accurately on our database.

To be responsible for reporting on supporter services activity and for feeding back relevant information to product owners and the organisation. To be the point of escalation for supporter care issues and to work with directors and heads of teams to appropriately manage responses where necessary.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Fundraising Team

Battersea’s multiple award-winning Fundraising department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through continued investment, net fundraising income has risen from just £100,000 in 2010 to £10m in 2019, and we will continue to grow our income to make sure Battersea can be here for every cat and dog now and in the future.

The Data and Supporter Services Team

Our supporters are at the very heart of our fundraising, and the team managing our data, supporter care and compliance enable our teams to fundraise effectively. Working closely with Battersea staff, suppliers and agencies working on our behalf to collect, process and analyse our data. We support our donors and customers that give generously to Battersea ensuring that their support is recognised and celebrated through excellence in customer care. We ensure that all our fundraising is undertaken with care, attention, is compliant and data driven to enable our teams to fundraise effectively.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause.

As this role is office-based, you’ll be expected to work in our Battersea office for 3 days each week and you’ll be able to work up to 2 days each week from home.

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

Closing date: Sunday 30 January 2022

Interview date(s): W/C Monday 7 February 2022

Second interview date(s): W/C Monday 14 February 2022

For full details, please download our recruitment pack. To apply, click the button below.  All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

About the charity:

The Royal Parks manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London, as well as other public spaces including Brompton Cemetery and Victoria Tower Gardens. The eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

The Database Manager will define, design and implement a data strategy for Communications, Marketing and Fundraising. This will be aligned to the organisational strategy and the fundraising strategy, and work in partnership with the requirements of other strategies, projects and programmes.

The main focus of the role is to manage and maintain the Directorate’s Customer Relationship Management (CRM) system, Salesforce, and all related data, ensuring it delivers relevant, GDPR compliant, accurate and up to date information for fundraising and engagement teams across the Directorate.

The role will be the main point of contact for any data queries within the Directorate, and responsible for maximising the efficiency of the system including data cleansing, data campaign selections, supporter journey development and stewardship. The post holder will also be responsible for the optimisation and improvement of our marketing through ownership of the data strategy.

Role headlines:

• Support the fundraising team to reach the right audiences, overseeing data and effective audience segmentation
• The Salesforce and data expert for the engagement directorate and wider charity
• Increase use of automation and develop specific dashboards for individual users
• Support the development of audience journeys and fundraising journeys
• Internal training and development of the use of Salesforce
• Optimise use of a preference centre
• Instrumental in evolving how data is used in fundraising and engagement

Experience sought

• Database experience gained in a fundraising context
• Experience using Salesforce and being a Salesforce Systems Administrator
• Blend of technical skills and ability to develop effective internal relationships
• Strong communication and collaboration skills
• Experience of creating data strategy is desirable, but support will be given in this area
• Able to manage a varied workload with multiple internal stakeholders

Could you be our new Supporters Manager?

Support Through Court are seeking a talented Supporters Manager, with outstanding communication and organisation skills to help us grow our individuals income stream and develop supporter relationships. You'll be joining an enthusiastic and vibrant fundraising team who are passionate about the work of Support Through Court.

We are looking for an experienced supporters fundraiser who will manage fundraising relationships with individual supporters through stewardship, engagement, appeals and events. You will be an excellent communicator, enthusiastic about developing pipelines as well as very organised and a team-player. You will ideally have at least 3 years of supporter fundraising experience. 

Reporting to the Senior Supporters Manager, you will be leading on and delivering effective stewardship plans and materials to keep our donors engaged. You will identify and cultivate potential new donors and foster the relationships to bring in new income for the charity. You will organise and deliver engaging events, and it will be key to work collaboratively with the wider fundraising team. 

You will need to be available to interview remotely on Tuesday 1st March 2022.

About Support Through Court

Support Through Court is an independent charity providing practical and emotional support to people facing the court process without the benefit of legal representation. Most people are unfamiliar with - and may be frightened of - the courts, and may be facing serious issues that could affect their children and relationships, finances, or the security of their homes. Our staff and volunteers empower people facing court alone, helping them to go through the court process with dignity and confidence. Together, we can ensure that no one faces court alone.

What we can offer you

We’re a highly regarded, energetic and friendly charity, offering our staff a range of benefits, including a generous leave allowance (28 days + bank holidays, increasing over time); up to 6% pension contribution (with optional salary sacrifice), season ticket loan and/or cycle to work scheme.

We are looking for someone with fundraising and digital communications experience who is passionate about human rights and wants to make a real difference to women and birthing people’s experience of pregnancy and childbirth. Birthrights is a small but mighty charity, so you need to be both strategic and hands-on.

You will be joining the engagement team, leading on individual giving, community and events fundraising, including managing the support and stewardship of fundraisers, donors and other supporters.

You will build and manage a diverse supporter database that is compliant with GDPR and supports timely, tailored and meaningful communications, so that donors feel valued and understand the impact of their support.

You will also support the Engagement Director in delivering the engagement strategy, which includes the delivery of fundraising social media campaigns and engaging, personalised digital communications to motivate and inspire – and ultimately to increase income and retention. You will also support the Chief Executive with securing grants from Trust, Foundations, corporates and other partners.

You will also help deliver the wider engagement team by contributing to social media and supporting the participation strategy – so more women and birthing people know about our services and can shape our work.

Supporter Relations Officer

This is an amazing opportunity to join our organisation to use your skills and abilities to serve the global persecuted Church.

Experience in a data-processing or finance role would be advantageous, as would a knowledge of Gift Aid, but are not essential as full training will be provided.

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to be part of an organisation that transforms the lives of our persecuted Christian family throughout the world.

What will you be doing:

You will be responding and answering supporter queries on the phone. Additionally, you will be involved in processing incoming donations on our gifts database (Salesforce), creating and amending supporters’ records, preparing banking and recording Gift Aid on our gifts database.

You will need to be able to:

• Communicate Effectively, both verbally and written.
• Work with attention to detail.
• Work with a high degree of accuracy.
• Work to deadlines.
• Work flexibly within a team.
• Able to maintain confidentiality.
• Demonstrate a passion for Christian ministry.

Salary is dependent on skills and experience.

You will be working within our Supporter Relations team from our UK office in close to our warehouse in Swindon. This is an office-based role.

Any successful candidate will need to be committed to Barnabas Fund’s ethos, statement of faith and aims, and have the right to work in the UK.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 38 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Islamic Relief UK (IRUK) is currently recruiting for multiple ‘Supporter Relations Assistant’ positions on a fixed-term basis (with the possibility of becoming a permanent role) to join its Corporate Services division. To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the Raisers Edge database whilst delivering excellent supporter care. This will include processing donations, updating and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date. Tasks also include dealing with complaints, enquiries, sending receipts etc.

The successful candidate must have or be:

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner/general customer service
• Experience of working with sensitive information
• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 11/02/2022.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications that would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

We’re working with a wonderful health charity who are looking for a Supporter Care Executive to join their team. You’ll process fundraising income, whilst also writing letters of thanks to supporters in a personalised manner. You’ll also deal with supporter enquiries via email and telephone, as well as resolving any complaints and supporting with improving processes and procedures across the department.

You’ll accurately record supporter details for each donation, updating existing records and creating new ones on their CRM system. You’ll provide an excellent level of customer service to supporters, being confident in handling any enquiries over the phone, whilst also ensuring you communicate effectively over emails.

You will need:

• Experience working in a supporter care/customer service environment
• Experience of working with a CRM database
• Experience managing complaints in an empathetic manner
• Excellent interpersonal skills
• Good time management and prioritization skills

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner

SUPPORTER ENGAGEMENT AND INCOME GENERATION OFFICER, FUNDRAISING AND COMMUNICATION TEAM, REMOTE WORKING, PERMANENT, 37 HPW, FRWK12 £25,219 - £27,689

This is an exciting opportunity to join the Fundraising and Communications Team at Framework in a new role that will lead Frameworks fundraising activity in Lincoln, Lincolnshire and North Lincolnshire.  You will work alongside the fundraising team, in particular the Digital Communications and Fundraising Officer, the Events and Digital Events Fundraiser and the Supporter Engagement and Income Generation Team.

You will:

• Develop and manage new fundraising relationships in Lincolnshire – the role will take the lead on both community and corporate fundraising and will work with specific colleagues to deliver local events and digital campaigns.

• Deliver excellent stewardship to your supporters in Lincolnshire ensuring a high standard of interaction and record keeping 

• Be able to write motivating and engaging copy for emails and campaigns that leads to a growth in supporters and mailchimp subscribers.

The person we are looking for will need to be a confident communicator who can inspire potential supporters. You will liaise with Framework services in Lincolnshire to manage Gifts in Kind and take the care of the thanking process. Local knowledge of Lincolnshire would be an advantage but is not essential.

The successful candidate will be a tenacious and determined self-starter who enjoys contributing to the achievement of team goals and a curiosity to investigate and apply emerging trends. They will have a passion for social justice and, ideally, a working knowledge of the charity sector. 

Framework supports more than 18,000 homeless and vulnerable people each year across Derbyshire, Lincolnshire, North Lincolnshire, Nottinghamshire and Sheffield and you’re likely to live in one of these areas.

Interviews will be held on Wednesday 23rd February

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

Define, design and implement a data strategy for Communications, Marketing and Fundraising.

The Royal Parks manages over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London, as well as other public spaces including Brompton Cemetery and Victoria Tower Gardens. The eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

The Database Manager will define, design and implement a data strategy for Communications, Marketing and Fundraising. This will be aligned to the organisational strategy and the fundraising strategy, and work in partnership with the requirements of other strategies, projects and programmes.

The main focus of the role is to manage and maintain the Directorate’s Customer Relationship Management (CRM) system, Salesforce, and all related data, ensuring it delivers relevant, GDPR compliant, accurate and up to date information for fundraising and engagement teams across the Directorate.

The role will be the main point of contact for any data queries within the Directorate, and responsible for maximising the efficiency of the system including data cleansing, data campaign selections, supporter journey development and stewardship. The post holder will also be responsible for the optimisation and improvement of our marketing through ownership of the data strategy.

Role headlines:

• Support the fundraising team to reach the right audiences, overseeing data and effective audience segmentation
• The Salesforce and data expert for the engagement directorate and wider charity
• Increase use of automation and develop specific dashboards for individual users
• Support the development of audience journeys and fundraising journeys
• Internal training and development of the use of Salesforce
• Optimise use of a preference centre
• Instrumental in evolving how data is used in fundraising and engagement

Experience sought:

• Database experience gained in a fundraising context
• Experience using Salesforce and being a Salesforce Systems Administrator
• Blend of technical skills and ability to develop effective internal relationships
• Strong communication and collaboration skills
• Experience of creating data strategy is desirable, but support will be given in this area
• Able to manage a varied workload with multiple internal stakeholders

Office location in Hyde Park with hybrid work from home.

Closing date 7 February with first stage interviews scheduled 14/15 February.

Supporter Care Assistant
Harrogate, North Yorkshire

The Role

This is a newly created role and offers a great opportunity for someone who is passionate about delivering high quality customer care to develop and establish yourself as the first point of contact for all our supporters and donors who interact and support the charity.

Reporting to the Head of Fundraising, the Supporter Care Assistant will be responsible for a range of tasks including liaising and building relationships with the charity’s supporters and donors and updating the CRM database, which is key to all of our fundraising activity. You will also work with colleagues within the Marketing and Fundraising Teams to deliver communications to our target audiences.

Specifically, you will:

- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.

- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.

- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).

- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences. 

- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.

- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. You will accurately update the database to reflect each conversation to ensure we have up-to-date records.

About You

To be considered for this role, you will need:

- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.

- Customer service experience in a similar or related role (e.g. telephony / databases / office).

- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.

- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.

- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. You will need a good grasp of grammar, spelling and of the spoken word.

- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

Application

Before applying, please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner before 30th January. Please read our privacy notice before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

(We normally offer a starting salary at the beginning of the range)

Full-time (37.5h) / Permanent 

Islington, London

Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

This is an opportunity to bring together all your communication, organisational and customer service skills to keep our supporters and the public informed and inspired.

Responding to a high volume of enquiries from supporters and the general public, you’ll be expected to write engaging emails and letters and to confidently answer direct questions via telephone. These will range from routine administrative enquiries to questions about the environment and our campaigns. 

You’ll also be responsible for a variety of customer service and administrative tasks in handling these enquiries, from thanking supporters and sending them further interactive content to updating the supporter database, processing donations and, where appropriate, negotiating with and motivating people to continue their support.

You'll have

• Experience in a supporter care or customer service environment.
• Excellent written and verbal communication skills with a warm, friendly manner and the ability to handle difficult conversations with understanding and empathy.
• The ability to keep abreast of our campaigns and to communicate this information clearly to supporters/the public by phone and in writing.
• Strong organisational and multitasking skills with great attention to detail and the ability to keep calm under pressure.
• Great team skills, a flexible approach, a passion for Greenpeace’s work and a real desire to share this with others.

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

We are happy to consider flexible working requests as part of the recruitment process.

For more information and to apply please visit our website.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9am, 31st January 2022
INTERVIEWS: Provisionally 10th & 11th February