Supporter database officer jobs

This is a proactive, hands-on role where you’ll develop compelling fundraising content, support high-impact campaigns, and play a key role in growing our Regular Giving programme. You’ll combine creativity with insight — crafting powerful donor communications while using data to improve performance and retention.

As a key member of the Fundraising Team, you will work closely and collaboratively with colleagues across the organisation, including Finance, Client Services, and Communications & Marketing. Your excellent communication and relationship-building skills will be essential as you identify and assess partnership opportunities and ensure these are effectively passed to the relevant fundraising leads for cultivation and development.

If you are looking for a new and rewarding challenge, come and work for Thrive.

Our Fundraising Officer is to be based at Thrive Reading (National Office) with 3 days working from the office and 2 days working from home .

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

Prospect Research Officer
Contract type: Permanent
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (typically 1 day per week in office)
Salary range: £37,000 - £40,000

Are you a naturally curious researcher who loves turning insight into opportunity? Do you have a talent for writing high‑quality briefs and building strong, collaborative relationships?

We’re looking for a Prospect Research Officer who can help unlock transformative income to support people living with cancer.

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

About the role

This is a pivotal role within our newly established Prospect Development and Insight function, giving you the opportunity to shape how we identify, research, and prioritise the high‑value prospects who can make transformational gifts to Macmillan.

You will be responsible for feeding high‑quality insight directly to fundraisers, supporting them to grow pipelines, prioritise approaches, and unlock opportunities across corporate partnerships, philanthropy, and trusts. You’ll use a wide range of research techniques and tools to identify prospects, evaluate their potential, support risk management through due diligence, and provide concise, high‑impact briefings for fundraisers and senior leaders.

Key responsibilities:

• Identify and qualify high‑value prospects using press scanning, wealth screening, network mapping, and research tools.
• Produce clear and concise prospect profiles, briefings and event research for fundraisers and senior stakeholders.
• Conduct due diligence on prospects and donors, assessing risks and escalating where appropriate.
• Work collaboratively with fundraisers to support pipeline development, prioritisation and movement of prospects.
• Provide market insight and trend analysis to help shape fundraising strategy and highlight new opportunities.
• Ensure all research activity complies with GDPR, the Data Protection Act, and internal policies.

About you

The successful candidate will bring:

• Excellent written communication skills, with the ability to summarise complex information clearly and concisely.
• Strong interpersonal skills and a collaborative working style.
• Excellent IT, database, research, analytical and organisational skills, including the ability to manipulate data to extract insights.
• Good awareness and understanding of the current corporate and philanthropy fundraising landscape.
• An enquiring mind, with the ability to challenge conventional thinking and draw out fresh perspectives on opportunities for donor development.

The following skills are nice-to-have but can be developed in‑role:

• Experience in prospect research, including identifying and prioritising prospects, network mapping, due diligence and developing gift capacity ratings.
• Experience using relational databases, ideally Raiser’s Edge.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment process

Application deadline: 23:59 on Sunday 15th March
Interviews: Virtual Interviews will be held on the week commencing 23rd March (exact dates TBC)

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

Location: Hybrid working - Part London office-based (E14) and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £43,425 per annum

Hours: 35 hours per week 

Closing date: Tuesday 17 March 2026 

Interview date: Tuesday 24 March 2026 over video with a possible second stage in person on Friday 27 March 2026 

This is a permanent role. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a Data and Insight Manager to help us build on this momentum. 

Data and Insights are core to our new and ambitious organisational strategy, enabling us to deliver meaningful, high-quality engagement with our audiences and maximise insight to drive impact as we work to find cures for type 1 diabetes (T1D) and support the community to live well until the day that cures are found. 

You’ll lead our data strategy, working collaboratively with teams across fundraising, marketing, digital, and supporter care, and ensuring we are making the most of our CRM, analytics, and automation tools to drive engagement and income. 

It's an exciting time - we want to make a step change in our approach to data to maximise value.If you bring high levels of experience in data management and database oversight, an ability to build reports and analysis to inform activity and a passion for embedding quality data governance, we'd love to hear from you.

This role presents a real opportunity to make your mark.Have you got the curiosity for data and to help us make an ambitious shift? If so, apply for this exciting role. 

Experience required 

You’ll have previous experience of: 

• Turning data into clear, actionable insights that drive business decisions. 
• Collaborating across teams to develop and embed insight into planning and delivery. 
• Using data to support delivery of supporter journeys and donor segmentation. 
• Improving data quality and reliability through cleansing and validation. 
• Ensuring strong data governance and GDPR compliance. 
• Managing a SQL database and supporting integrations. 
• Streamlining processes through automation tools like Power Automate. 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 
• Flexible working and will consider compressed hours 
• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 
• Season ticket and cycle loan 
• Pension scheme 
• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 
• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Trust Fundraising Support Officer

Hours: Part-time 14 - 17.5 hours per week

Location: Hybrid working

Salary: £26,000 - £29,000 (Pro Rata)

Contract: Permanent

DBS: A basic check will be required

About Us

At Epilepsy Action, we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. 

​As we achieve the goals in our 2024 – 2030 strategy, we are excited to welcome you to our passionate, supportive and committed team.

​We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.

​If you are interested in building a career you can be proud of in an inclusive and ambitious organisation, we might have the role for you!

​About the Role

We are currently seeking a Trust Fundraising Support Officer to join our growing fundraising team. 2025 was our best year yet for income and this role is pivotal in helping us to take the next step in further growing our income.

This new role will play a key part in delivering funding from Trusts, Foundations and other funders across the UK, supporting the Senior Trust Fundraising Officer to maximise our income. You will be responsible for making small-scale grant applications, and for growing our grants portfolio through identifying new funding opportunities.

There will be a range of projects to work on, providing vital support to ensure that we are increasing the number of warm funders who regularly support the charity.

Your key responsibilities will include:

• Build up a strong pipeline of prospective funders by researching trusts that align with Epilepsy Action’s vision and strategy
• Secure income from small-scale charitable trusts, foundations, and other grant makers to meet individual and team targets
• Ensure timely thanking, updates and reporting for all grants and donations from our rolling programme of applications
• Use data in the CRM to analyse trends and identify opportunities

At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.

About you?

We are looking for a dedicated fundraiser who has:

• Experience in using specialist fundraising research tools
• Proven communication, writing and editing skills
• Proven experience of securing donations, grant income or new business
• Familiarity with CRM systems and digital tools
• Organisational skills, is detail-oriented, and able to work to tight deadlines

Interested?

If you are interested in what you have read so far you can either submit your application via our online portal or alternatively if you still have some questions before applying you can contact us for a friendly informal chat.

Closing Date: 9am on Monday 23rd March 2026

Informal Chat: These will be arranged on an ongoing basis as applications are reviewed

Interviews: Thursday 2nd April 2026

Recruitment Process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30-minute online chat with a member of our team before inviting shortlisted candidates to a formal interview.​

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.

Are you enthusiastic about giving supporters the best experience when contacting us?

Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!​

It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.​

As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience. ​

You will: ​

• Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
   
• Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
   
• Support all new Individual Giving and Supporter Care activities
   
• Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence ​

Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?

Do you want your work to have a real, positive effect on someone’s life?

Does this sound like the opportunity to really get 2026 off to an amazing start?

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If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert. 

We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

• Possess a full driving license

Please see the job pack attached for further information on the role.

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
•  Access to an Employee Assistance programme which offers 
  both virtual and in-person support, 24/7 access to a GP 
  surgery web app, as well as lifestyle savings across online and 
  high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Working closely with Tusk’s US Development Executive from Tusk’s UK office, the "US Philanthropy Officer" position supports a broad range of fundraising initiatives, from major gifts and annual giving to corporate partnerships, foundation grants and especially events. This is an exciting opportunity to help advance Tusk’s mission by strengthening donor relationships, driving fundraising pipelines, and enhancing our US development efforts.

The US Philanthropy Officer will help identify and research prospects, support cultivation and solicitation strategies, and ensure thoughtful, timely stewardship for all supporters. The role will manage donor records and reporting through Salesforce, prepare acknowledgment letters, assist with events, and coordinate donor communications.

The successful candidate will come to the position with a proven track record in fundraising and strong administrative and organisational skills. This is a full-time role with the possibility of some working from home following your successful probation. The role will be based in the UK and will require some travel within the UK and occasionally to the US.

Supporter Experience Officer

Reports to: Individual Giving and Legacy Manager
Portfolio: Charity and External Affairs Portfolio
Service/Team: Fundraising
Hours: 37.5 
Location: Hybrid with 1 or 2 days a week in the Bristol Office

Job Purpose

To provide excellent supporter experience and donor stewardship, and to ensure efficient and accurate processing of fundraised income.

Responsible For

Day-to-day responsibility for supporter care of fundraising audiences – managing enquiries through phone, post  and online. Responsible for income processing onto the CRM of all donations. And supporting the portfolio in providing excellent supporter experience to retain supporters for the long-term.

Key Accountabilities

• Manage incoming post and communications from supporters and potential supporters, responding to queries within the SLA in a friendly, supporter-focussed manner.
• Income processing of all donations and month-end reconciliation, ensuring all information relating is accurate on the database.
• Manage administration of gift aid processes including scanning declarations and adding to the fundraising database.
• Manage administration of online giving platforms such as Just Giving, CAF and GoFundMe.
• Working to support the development and delivery of the Audience Journey Project.
• Ensure high quality of communications with all audiences at all times.
• Maintain knowledge of and develop all products offered by thefundraising team and identify areas where cross promotion can beutilised.

Quality, Compliance and Safety

• Supporting the Fundraising team to maintain the quality and integrity of fundraising data and work in partnership with the Database Officer to maintain and develop an effective database.
• Perform duties in line with Fundraising Code, GDPR and Hft’s Policies and Procedures.
• Adhere to and maintain Hft’s Health and Safety policies, standards and guidelines at all 
times.

Relationships

• Work with the wider team to support individuals and organisations in their fundraising activities, providing them with the materials, equipment and advice they need to maximise the success of their fundraising.
• Ensure that supporters are thanked appropriately and coordinating with the rest of the fundraising team to deliver the annual thank-a-thon and any other stewardship activities.
• Work with Reception and Finance with regards to enquires and fundraised income. 

Professional & Technical Expertise

• Able to provide outstanding supporter experience to all audiences.
• Understanding of fundraising and where different income is generated.
• Able to effectively manage a varied workload.

Other

• Carry out a range of duties and undertake any other duties as specified from time to time in accordance with Hft business requirements.
• It is the nature of the work that task responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises in order that tasks which are not specifically covered in their job description are covered.

Person specification

What you need to be successful in this role

• Educated to degree level or significant equivalent work experience.
• Proven administration experience.
• A proven ability to organise and prioritise work including that of a team, whilst at times under pressure to meet deadlines and to carry out several tasks.
• Ability to work independently, using own initiative within Hft’s guidelines.
• Experience of working collaboratively within a team.
• Experience of, and competence in using computer packages such as Word, Excel, Outlook and PowerPoint.
• Experience of, and competence in using CRMs to create queries, export information, use dashboards and undertake other data requests.
• Good communication skills: in person, by telephone and in writing.
• Attention to detail, good teamworking skills with a positive and proactive attitude.
• Numeracy and literacy skills, with ability to compose letters to internal and external customers.
• Assertiveness skills.
• Creative and innovative.
• Proactive approach to fundraising.
• Ability to plan ahead for several projects at the same time.
• Willingness to learn new skills and new IT systems as required.
• Up-to-date knowledge of relevant Fundraising Code, GDPR and legislation changes.

Desirable:

• Experience of working in the charity sector or sales/customer service environment (desirable).

REF-226 752

Are you looking to make a real difference while advancing your career in finance? SURVIVE-MIVA, a Catholic charity dedicated to providing essential vehicles for medical and pastoral missions, is seeking a Clerical Finance Officer to join our team in Liverpool.

• Job Title: Clerical Finance Officer
• Contract: Part-Time, 15 hours per week
• Pay: £30,000 pro rata
• Location: Liverpool (Bootle)
• Reporting to: The Director

As our Clerical Finance Officer, you will play a vital role in maintaining accurate financial records, supporting governance and compliance, and assisting with grant processing and general office duties. You’ll work closely with colleagues and external partners to ensure the smooth running of our organisation.

This is an ideal role for someone organised, detail-oriented, and committed to supporting charitable work. If you have experience in finance administration and a passion for helping others, we’d love to hear from you.

Closing date for applications:  5pm, 2nd March2026

At Ambitious about Autism, we're currently looking for a Corporate Partnerships Officer (MAT cover) to join our Fundraising team.

You'll identify and cultivate corporate prospects, supporting on securing income through written application and pitches, whilst managing a portfolio of existing corporate partnerships. You'll build and maintain effective relationships to maximise corporate participation with current and prospective supporters.

You'll proactively identify funding opportunities and use your own initiative to make suggestions on our approach and/or suitable funding areas, devising innovative ways of accessing and engaging companies, as well as organising volunteering opportunities for corporate partners.

You will have:

• Experience of working successfully with corporate funders
• Experience of supporter relationship management with a track record in building successful relationships and raising funds from companies.
• Experience in accurate, timely data recording and CRM
• Excellent communication skills with good written and verbal communication.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Role description:

The Senior Philanthropy Officer will play a key role in delivering ambitious income growth by securing philanthropic support from individuals, trusts and foundations, and corporate partners.

Managing a mixed portfolio of high-value prospects capable of making five-figure and above gifts and above, the postholder will cultivate, develop and steward long-term relationships as well as identify and secure new opportunities.

We are looking for a self-motivated and proactive Senior Philanthropy Officer who thrives on building strong, long-lasting relationships. You will be an excellent relationship builder, someone who is curious and able to identify opportunities to strengthen relationships, and who demonstrates resilience when working towards ambitious fundraising goals. You will convey a genuine passion for Southampton Hospitals Charity and feel confident sharing our vision and impact with others.

Main Responsibilities:

• Manage, grow and steward a mixed portfolio of individual major donors, trusts and foundations, and corporate partners capable of making five-figure gifts and above
• Identify and cultivate new high-value prospects, developing tailored engagement and solicitation strategies aligned to charity priorities
• Build strong, trusted relationships with donors, clinicians and senior hospital stakeholders to develop compelling philanthropic asks and stewardship reports
• Grow philanthropy pipeline, focusing on increasing multi-year support and improving the quality, volume and success rate of applications
• Support the Director of Income Generation and Marketing with the delivery of donor stewardship and cultivation events
• Work closely with colleagues across hospital engagement, community fundraising, legacy and in-memory giving and grants to ensure joined-up planning and delivery
• Maintain accurate records of donor engagement, pipeline activity and income forecasting using the CRM system
• Monitor trends in philanthropy, trusts and major giving, adapting approaches in response to changes in the external funding environment
• Act as a professional ambassador for Southampton Hospitals Charity, representing the organisation with credibility

Person Specification:

Knowledge and Experience

• Proven experience of securing philanthropic income at the five-figure level or above
• Experience working within a charity, NHS charity or not-for-profit organisation
• Demonstrable success in managing and developing relationships with major donors and/or trusts and foundations and/or corporate partners
• Experience of producing high-quality funding proposals, cases for support and impact reports
• Track record of managing fundraising portfolios and delivering income against targets

Skills

• Excellent written and verbal communication skills, with the ability to communicate information clearly and compellingly
• Strong relationship-building skills, with confidence engaging clinicians, senior stakeholders and donors
• Outstanding organisational and time-management skills, with the ability to manage competing priorities
• High attention to detail and strong project management capability
• Confident use of CRM systems and fundraising databases

Personal Qualities

• Self-motivated, proactive and able to work effectively on own initiative
• Collaborative and relationship-led, with a strong team ethos
• Professional, reliable and highly organised
• Resilient and adaptable
• Passionate about improving patient outcomes and supporting NHS staff

Join Swindon and Gloucestershire Mind and play a vital role in growing the support that makes life-changing mental health services possible. This is a unique opportunity to use your fundraising skills to make a genuine difference in local communities.

We are looking for a motivated and relationship-focused Fundraising Officer to join our team on a 12-month maternity cover contract. In this role, you will help generate sustainable income to support our mission of ensuring that nobody has to face a mental health problem alone. You will work closely with supporters, partners, and the wider community to develop and deliver engaging fundraising activities that inspire long-term support.

This is an ideal opportunity for someone who enjoys building meaningful relationships, delivering creative campaigns, and seeing the tangible impact of their work.

What you will be doing:
You will plan and deliver a range of fundraising activities, including community fundraising, corporate partnerships, and trust and foundation applications. You will help develop campaigns, support fundraising events, and identify new income opportunities to help us grow and diversify our funding.

You will build strong relationships with donors, volunteers, and partners, ensuring they feel valued, informed, and inspired to continue supporting our work. You will also support fundraising events, maintain accurate records on our CRM system, and help track and report on fundraising performance.

Why join Swindon and Gloucestershire Mind?
You will be part of a supportive, values-driven organisation making a real difference to people experiencing mental health challenges. Your work will directly contribute to sustaining and expanding services that empower individuals and strengthen communities.

We offer a flexible, part-time role with the opportunity to shape fundraising activity, develop your skills, and work alongside a passionate and collaborative team.

Who we are looking for:
We are seeking someone who is proactive, organised, and confident in building relationships. You will have experience in fundraising or income generation and a genuine passion for supporting mental health and community wellbeing.

You will be a strong communicator, able to engage supporters and partners effectively, and motivated by the opportunity to contribute to meaningful, lasting impact.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

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We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.

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About you;

This is a terrific opportunity to play a fundamental role as Helpline and Support Officer at Muscular Dystrophy UK’s and provide tailored advice and practical support to individuals and families affected by muscle-wasting and weakening conditions.

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This is a new, 12months fixed term, full-time position that has been created to strengthen the delivery of key services, improve efficiency, and enhance the overall experience for those we support as we deliver our new strategy.

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The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.

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You'll support people to navigate the UK’s health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.

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You'll be involved in informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

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About us:

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. 

​

This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

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Values and behaviours:

• A positive attitude and approach that reflect the charity’s values.

• Seek opportunities to contribute to the development of the charity.

• A commitment to and an understanding of disability issues, equality, diversity and inclusion.

• Always demonstrate role model behaviour.

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Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

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Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offerrange of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

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Location: Head Office, London SE1 (with flexibility for hybrid working)

Closing date: Sunday 15th March 2026

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Interview dates: NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.

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Please download the job description to see full role responsibilities

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.