Supporter database officer jobs in Cardiff, wales

Fundraising Officer

Fundraising & Engagement | Remote (UK-based)

Salary: £24,000 per annum (0.8 FTE, based on a full-time equivalent salary of £30,000)

Hours: Part time (28 hours per week to be worked over 4 or 5 days)

Location: Home-based in the UK with occasional paid travel to London

Contract: Fixed Term Contract until 30 June 2028 (with potential for extension)

Join Population Matters

We are a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other.  As we enter an exciting new phase of growth and influence, we’re looking for a highly organised and efficient Fundraising Officer to support the delivery of our online and offline activities within a diverse fundraising portfolio.

About the Role

We are looking for an enthusiastic, efficient and experienced fundraiser who can adapt, react to and maximise income opportunities in a challenging fundraising landscape; someone who is genuinely excited about our vision and mission, can work independently as well as within a team structure and can translate our work into credible, effective and powerful fundraising messaging. Your primary focus will be driving our medium- to long-term income streams i.e. regular giving and legacies.

Important Information

· This is a UK-based role

· Applicants must have the Right to Work in the UK

· We are unable to offer sponsorship

Apply Now

If you’re ready to play a vital role in a purpose-driven organisation and help shape a more sustainable future, we’d love to hear from you. Please submit a CV (not more than 3 pages) and answer the application questions explaining your interest in this role and how you meet the criteria in the Person Specification. A cover letter is not required. 

Closing date: Tuesday 18th August 2026 at 09:00 (BST)

Population Matters is an inclusive and diversity-friendly employer. We are committed to equality, diversity and inclusion across everything we do. We welcome and encourage applications from people of all backgrounds and do not discriminate based on disability, race, colour, ethnicity, gender, religion, sexual orientation, age and all other categories protected by law. Please refer to our full EDI statement attached below this advert.

If you require any adjustments to make the process more accessible, or to arrange an informal conversation about the role, please see contact details within our EDI statement attached below this advert. 

Thank you for your interest in Population Matters.

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We're looking for someone who is passionate about making a real difference to people's lives and who understands the power of evidence, insight and learning to improve services and demonstrate impact. You will be confident working with data, able to analyse and interpret statistical information, identify trends and patterns, and turn complex information into clear, meaningful insights for a range of audiences.

You will be curious about what works, what could work better and, most importantly, the difference our services make to the people and communities we support. You will be equally comfortable working with numbers and listening to people's experiences, recognising that understanding impact requires both robust quantitative data and meaningful qualitative evidence.

A key part of the role will involve meeting directly with clients across Navigate's projects and services to hear about their experiences and understand the difference that support has made to their lives. You will be able to build rapport with people from a wide range of backgrounds and circumstances, ask thoughtful and sensitive questions, and ensure that clients' voices and experiences are represented respectfully and authentically in our evaluation, funder reporting, fundraising and annual Impact Report.

You will be highly organised and able to take responsibility for monthly, quarterly and annual funder reporting deadlines across all Navigate projects, bringing together information from different services and sources to produce accurate, engaging and evidence-based reports. You will have strong analytical and written communication skills, with the ability to combine statistical information, outcomes, client feedback and real-life experiences to tell a compelling and credible story about our impact.

You do not necessarily need to come from a money advice background. We are looking for someone with strong analytical skills, excellent attention to detail and a genuine commitment to using data and evidence to make a difference. You may have experience in monitoring and evaluation, impact measurement, data analysis, research, performance, reporting or a related area.

You will be compassionate, curious, organised and solution-focused, with excellent communication skills and a collaborative approach. You will be committed to continuous improvement and excited by the opportunity to help Navigate better understand, strengthen and communicate the difference our work makes.

Working at Navigate: At Navigate, we know that our people are our greatest strength. We invest in training, supervision, wellbeing and professional development, creating an environment where people feel supported to do their best work. We encourage innovation, embrace new technology where it improves services, and are always looking for better ways to support both our clients and our team.

Working at Navigate is genuinely rewarding. You'll become part of a friendly, supportive team that believes everyone deserves the opportunity to recover from financial hardship and build a more secure future.

In this role, you will have the opportunity to see the difference our work makes across individuals, families and communities and play a central part in helping us understand that impact, learn from it and communicate it to funders, partners and the wider community.

Job Purpose: To lead on monitoring, evaluation, performance, and impact reporting across Navigate’s services, ensuring we can clearly evidence the difference our work makes to individuals and communities. The postholder will develop and manage robust evaluation processes, analyse quantitative and qualitative data, and produce meaningful insights that demonstrate outcomes, inform service improvement, and meet funder requirements.

The postholder will take responsibility for all funder reporting on a monthly, quarterly, and annual basis, ensuring reports are accurate, timely, evidence-based, and responsive to individual funder requirements. They will also lead the development and production of Navigate’s annual Impact Report, bringing together statistical analysis, service performance data, client outcomes, case studies, and qualitative evidence to communicate the reach and impact of our work.

A key part of the role will involve meeting directly with clients to understand and capture their experiences of Navigate’s services. These first-hand insights will provide rich qualitative evidence for funder reports, impact reporting, service evaluation, and organisational learning, alongside the analysis and interpretation of statistical and performance information.

This role is central to ensuring Navigate’s services are evidence-led, high quality, accountable, and responsive to client need, and that the organisation can communicate its impact clearly and credibly to funders, partners, stakeholders, and the wider community.

Key Responsibilities

Impact & Evaluation

· Develop and implement a robust evaluation framework to evidence service impact

· Manage pre- and post-advice client surveys to measure changes in:

o financial confidence

o stress levels

o knowledge

o financial stability

· Coordinate and analyse follow-up surveys (e.g. 6 months post-intervention) to evidence sustained outcomes and behaviour change

· Collect and develop case studies and client journeys to demonstrate real-life impact

Performance Monitoring

· Monitor service performance using the organisation’s case management system (e.g. AdvicePro)

· Ensure accurate, consistent data capture across services

· Track KPIs, outputs, and outcomes against contractual and organisational targets

· Identify trends, risks, and areas for improvement

Reporting & Insight

· Produce high-quality reports for funders, senior management, and trustees

· Translate data into clear, meaningful insights and impact narratives

· Support bid writing and funding applications with evidence of impact

· Create annual reports and external communications

Quality & Data Management

· Ensure data integrity, accuracy, and compliance with GDPR and data protection standards

· Support staff to improve data recording and understanding of outcomes

· Work with teams to embed a culture of evidence-based practice

Service Development

· Use data and feedback to inform service design and continuous improvement

· Work collaboratively with operational teams and partners to strengthen delivery

· Support the development of new tools, processes, and systems to enhance impact measurement

Partnership & Collaboration

· Work with partner organisations to align monitoring and reporting approaches

· Support consistent data collection and reporting across partnership delivery

Person Specification

Experience

· Experience in monitoring, evaluation, and/or performance management

· Experience analysing data and producing reports

· Experience working in a service delivery environment (e.g. advice, health, or community services)

· Experience working with outcomes frameworks or impact measurement

Knowledge & Skills

· Strong analytical and data interpretation skills

· Ability to present complex information in a clear and accessible way

· Understanding of impact measurement approaches (e.g. surveys, case studies, outcomes tracking)

· Strong IT skills, including Excel and/or case management systems

· Knowledge of GDPR and data protection principles

· Excellent organisational and attention-to-detail skills

· Strong communication and stakeholder engagement skills

Qualifications

· Relevant qualification (e.g. data analysis, social research, evaluation) or equivalent experience

· Commitment to ongoing professional development

Personal Attributes

· Passion for demonstrating impact and improving services

· Curious, analytical, and solution-focused

· Collaborative and able to work across teams and partnerships

· High level of integrity and professionalism

· Commitment to equality, diversity, and inclusion

Desirable

· Experience in the charity or advice sector

· Experience using systems such as AdvicePro

· Experience supporting funding bids or reporting to funders

· Understanding of financial wellbeing, money advice, or social inclusion services

Job Title: Administrator & Bookkeeper

Location: Home-based with travel and occasional overnight stays

Hours: 35 Hours per week (Typically Mon-Fri, 9am-5pm)

About Us:
Established in 1985, the Association of Dogs and Cats Homes (ADCH) is the leading representative charity for dog and cat rescue and rehoming organisations across the UK, Ireland, Isle of Man, and the Channel Islands. ADCH promotes the safeguarding of welfare standards for dogs and cats needing new homes and supports those working and volunteering in the sector

At the heart of ADCH is a strong collaborative ethos. With over 160 member organisations, all of which are registered charities, we unite organisations of all sizes – large and small; embracing over 50,000 staff and volunteers, all dedicated to working together for Dogs and Cats. A key part of this ethos is the peer network ADCH nurtures, where members connect, exchange ideas, share knowledge and resources, and offer mutual support. Through this network, organisations are able to address common challenges, collaborate on solutions, and strengthen their collective impact on animal welfare.

Who We Are Looking For:

We are looking for an organised and proactive Administrator & Bookkeeper to join our small, collaborative team. This is a varied role at the heart of the organisation, providing pragmatic administrative support across membership services, communications, finance, governance and events.

You'll be confident managing multiple priorities, maintaining accurate records and using a range of digital systems. From supporting our members and maintaining our CRM to producing communications, updating website content and assisting with day-to-day bookkeeping, you'll play an important role in helping ADCH deliver an efficient and professional service.

As part of a small team, you'll need to be adaptable, self-motivated and happy to take ownership of your work while supporting colleagues across a wide range of activities. You'll be equally comfortable working independently from home and collaborating with the team, with travel across the UK and occasional overnight stays required.

Person Specification

• Essential
• Experience providing administrative support within a busy team.
• Strong IT skills, including Microsoft Office, Microsoft Teams, Canva and database systems.
• Experience of bookkeeping and using accounting software (e.g. QuickBooks, Xero, Sage or similar).
•  Experience of creating social media content for an organisation.
• Experience of updating website content using systems such as WordPress or Similar.
• Excellent organisational skills and attention to detail, with the ability to prioritise workload, work independently and use initiative.
• Excellent communication, customer service and interpersonal skills.

Desirable

It would also be great (but not essential) if you had:

• Experience of working in the charity sector and/or a membership organisation.
• Experience supporting or coordinating events
• Experience of supporting committees or governance meetings.
• Experience of working remotely.

How to apply

If you're an organised administrator with excellent attention to detail, strong IT skills and a positive, flexible approach, we'd love to hear from you.  This is a 12-month fixed-term position, with the potential for extension subject to funding.

Closing Date: Sunday, 16th August 2026

Interviews: Monday,  24th August 2026 Online

As a small charity with limited resources, we regret that we are unable to respond to every application or provide individual feedback to unsuccessful candidates. If you do not hear from us within five working days of the closing date, please assume that your application has not been successful on this occasion.

Please note that we reserve the right to close this vacancy early if we receive a high volume of applications.

Further details about the role, including key responsibilities and criteria, can be found in the job description. Please ensure you review this carefully before beginning your application.

The development officer supports World Physiotherapy’s global development programmes and initiatives, working closely with the development programme manager and senior development officer. The role contributes to projects that strengthen the physiotherapy profession worldwide through programme development, donor engagement, grant support, project administration, stakeholder communications, and the coordination of meetings and events.

This is an excellent opportunity for a highly organised and proactive individual interested in global health and international development. The postholder will work with a diverse range of partners, including member organisations, donors, consultants, academic institutions, and international agencies, helping to advance projects that improve physiotherapy education, practice, and professional development around the world.

Duties and key responsibilities

The development officer will:

• Support the development and delivery of programmes that strengthen physiotherapy globally.
• Provide administrative and operational support to the development programme manager and senior development officer across a range of development initiatives.
• Assist in the identification, design, and development of new programmes and projects that support the establishment and growth of the physiotherapy profession.
• Monitor and track funding, partnership, and development opportunities relevant to World Physiotherapy’s strategic priorities.
• Support donor engagement activities and contribute to the cultivation and maintenance of donor relationships.
• Assist with the preparation of grant proposals, concept notes, reports, and other fundraising materials.
• Support the coordination, administration, and monitoring of existing development projects and programmes.
• Maintain accurate project documentation, records, and databases, ensuring compliance with organisational requirements.
• Coordinate meetings, webinars, workshops, and other activities related to membership and development programmes and partnerships.
• Manage membership and development-related enquiries and assist with follow-up communications with stakeholders and partners.
• Build and maintain positive working relationships with internal and external stakeholders, including member organisations, partners, funders, and consultants.
• Contribute to the preparation of project updates, communications, presentations, and reports as required.
• Undertake other duties commensurate with the role and level of responsibility.

Education and qualifications

• Bachelor’s degree in physiotherapy, international development, global or public health, or related field
• Commitment to ongoing professional development in governance or non-profit management.

Essential experience and skills

• Experience within the health, education, regulatory, international development sector highly regarded.
• Strong communication and interpersonal skills.
• Excellent planning and organisational skills with the ability to manage multiple priorities.
• Experience coordinating projects and supporting committees or governance processes.
• Experience in fundraising and/or writing grant proposals.
• Ability to work independently within a hybrid environment.
• Confidence engaging with senior stakeholders.
• Experience in Microsoft suite/excel.

Desirable

• Knowledge of the physiotherapy profession and the role of professional associations in advancing healthcare and rehabilitation.
• Experience working with international professional associations, non-governmental organisations, or health-related organisations.
• Experience engaging and collaborating with stakeholders from diverse cultural and geographic backgrounds.
• Understanding of global health, rehabilitation, or international development programmes.
• Strong interpersonal and relationship-building skills.
• Proficiency in Spanish or French (highly desirable) or another language in addition to English.

Personal attributes

• Highly organised, proactive, and detail oriented.
• Strong integrity and commitment to transparency and accountability.
• Collaborative, diplomatic, and skilled in stakeholder management.
• Ability to manage multiple priorities in a fast-paced environment.
• Strategic thinker with a practical, solution-oriented mindset.

Impact of the role

The development officer will support programmes and partnerships that strengthen the physiotherapy profession globally. Through assisting with programme development, fundraising, stakeholder engagement, and project coordination, the postholder will help World Physiotherapy deliver initiatives that build workforce capacity, support member organisations, and improve access to high-quality rehabilitation services worldwide.

The Communications and Research Officer is a new post designed to help bridge the gap between the research and campaigning work of Drone Wars UK and our supporters and the general public. The role is split 50/50 between communications and research. The communications element combines social media activity, website content creation and email communications, helping to ensure our messages are communicated clearly, consistently and creatively across a range of channels.  The research element consists of undertaking a number of short-term specific research projects alongside participation in on-going longer-term research work.

This is an excellent opportunity for someone who enjoys creating engaging content as well as undertaking in-depth investigations that contribute to positive social change. In addition, the person appointed will take an active role in the forthcoming strategic review shaping the organisation’s work over the next few years.

Job Description

Communications

• To be responsible for Drone Wars UK’s website, managing regular content updates and improving the content, layout and structure.
• To schedule social media content and manage social media accounts to increase engagement and reach.
• To use appropriate design tools in the creation of content for website and all digital and public facing channels.
• To undertake email campaigns in conjunction with the staff team to promote our work and increase participation in events.
• To participate in engagement with legacy and new media alongside other members of the staff team in order to promote the work and campaign aims of Drone Wars UK.
• To undertake appropriate speaking engagements on behalf of DWUK.

Research

• To undertake specific pieces of research into the use of armed drones, autonomous weapons and the militarisation of space as agreed with the Director.
• To write and produce accessible reports, articles and briefings based on the research undertaken.
• To write appropriate copy for the website.
• To contribute to on-going research work by keeping abreast of new and emerging military technologies.
• To contribute to maintaining the Drone Wars UK internal information database 

General

•  To work collaboratively with the staff team to set priorities and to develop existing and future research projects and campaigns.
• To network with other communicators, researchers and campaigners working on these issues in relevant organisations. 
• To undertake tasks as directed by the Director to ensure the smooth running of the organisation.
• To participate in campaign activity to limit the harms caused by armed drones, autonomous weapons and the militarisation of space.

Person Specification

Knowledge and Experience

• A degree, preferably to Master’s level, or equivalent experience in a subject area relevant to the post (Essential).
• Three years experience of engaging in research work, preferably in the peace and security/human rights sector or similar field (Essential).
• Commitment to the aims and objectives of Drone Wars UK (Essential) 
• Demonstrable ability to write and express thoughts and positions clearly, succinctly and accurately in English in a variety of formats, including major reports (Essential).
• Hands-on experience of managing websites (WordPress) and utilising social media, email marketing platforms, and varied digital tools to drive engagement (Essential). 

Skills and Attributes

• Understanding of the on-going legal and ethical debate around the use of armed drones, autonomous weapons and/or militarisation of space (Essential).
• Ability to manage workloads and professional duties without day-to-day managerial oversight (Essential) 
• The right to work in the UK (Essential)
• Understanding of and commitment to equal opportunities (Essential). 
• Ability to work both independently and as a member of a team (Essential).
• Experience in engaging with legacy and new media to promote campaign objectives (Desirable). 
• Familiarity with national and international security issues and institutions (Desirable).
• Willingness to learn new skills and work co-operatively with others to build strong campaigns (Desirable). 

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points or driving convictions on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

AAUK’s primary role is to secure new national partnerships and steward our existing partners to generate vital funds for the 21 regional Air Ambulance charities and to fund our own vital sector representation, and we are looking for an experienced Corporate Fundraising Officer to join our team!

Purpose of Post
The Corporate Fundraising Officer will primarily be responsible for managing a portfolio of existing corporate partners, there will be an element of securing new corporate partners
• Creation and management of a robust pipeline to support business development opportunities and income targets for national partnerships.
• Maximise income generation opportunities from existing partners
• Secure new corporate partnerships
• Provide exceptional account management to a diverse mix of partners.

Key Responsibilities
• To work proactively to identify, research and develop new national partnerships (corporates, representative bodies, trusts and foundations) through the creation and management of a robust pipeline.
• To provide exceptional account management to a mix of national partnerships to consistently deliver mutually beneficial and multi-year partnerships aligned to AAUK’s strategic objectives and meet agreed income and engagement targets.
• To secure new corporate relationships including strategic partners, commercial and brand partnerships, grant giving, charity of the year, as well as cause-related and affinity marketing partnerships to contribute to meeting financial targets.
• To develop effective, relevant, and innovative funding proposals and pitches for potential and current partners aligned to Air Ambulances UK’s strategy.
• To work collaboratively with beneficiary organisations to deliver the full potential of national partnerships, promote awareness of our national fundraising programme to support business development and to deliver financial and social impact reporting of partnerships.
• To effectively project manage and work collaboratively with local air ambulance charity stakeholders to coordinate and maximise opportunities.
• All relevant administration tasks including thanking and recognition, monthly activity reporting, management of our general inbox and updating and maintaining AAUK’s CRM system (Donorfy).
• To attend meetings and make presentations to staff, beneficiaries, and member charities.
• To keep abreast of market trends and developments in partnership fundraising.
• To work in a way that reflects and supports Air Ambulances UK’s Values
• To perform any other duties as assigned

Key Relationships
Internal: Income Generation team colleagues, Events team, Marketing team, Finance Manager, CEO, AAUK Board
External: Local air ambulances, key contacts within partnerships, suppliers, and other key stakeholders

Person Specification

Essential

Experience:

• Experience of national corporate partnerships work
• Experience of business development and pitching
• Experience of achieving agreed income targets and accurate financial reporting
• Experience of project management
• Experience of working with fundraising databases
• Experience of managing relationships with a variety of partners and stakeholders

Abilities:

• Ability to develop and deliver creative and innovative fundraising propositions for potential partners and donors, as well as other various stakeholders
• Ability to communicate, motivate and inspire supporters and key audiences virtually and face-to-face, as well as by post, telephone and other appropriate methods
• Ability to make tailored presentations to varying audiences

Skills:

• Influencing and negotiating skills
• Excellent communication skills
• Active problem-solving skills
• The ability to work under pressure and to deadlines
• Proactive self-starter
• Creative and innovative thinking
• Team player who embraces collaborative working
• Proficient in the use of IT tools such as MS Office
• Strong attention to detail and high standards in the production of quality work
• Self-motivated with the ability to work both alone and as part of a small team

Knowledge and Understanding:

• To possess, or have the motivation to develop, a thorough knowledge of the work of Air Ambulances UK and the air ambulance sector
• Understanding of the need to work in collaboration with fundraisers from beneficiary charities organisations
• Understanding and knowledge of emerging digital fundraising practices
• Knowledge of GDPR principles and the Fundraising Regulator Code of Fundraising Practice and its guidelines

Other:

• Commitment to upholding, supporting and demonstrating the Air Ambulances UK values and behaviours in your work internally and externally
• Driving licence
• Access to your own vehicle
• Willingness to travel, including occasional overnight stays

Desirable

• General fundraising experience 
• Relevant fundraising qualification/experience
• Knowledge of the Fundraising Regulator Code of Fundraising Practise and its guideline

Please apply by submitting your CV and a covering letter, including your notice period, which addresses all the criteria in the person specification by COP 14th of August 2026.
Interviews will be held week commencing 24th of August 2026.

The Woodland Trust is looking for an Operations Officer - Wildlife. This role will work collaboratively with colleagues across a number of teams, particularly in Operations and Nature Recovery, to advise and help deliver our plans to reduce adverse herbivore impacts (with an initial focus on deer populations) and make meaningful and lasting improvements to the woodland ecological condition of our estate. 

This role is based within the North and covers from the Northern Forest up, including Scotland and Northern Ireland. 

A company vehicle will be provided for this role. This role requires a 4x4, which is a benefit in kind that is taxed at £300pcm. Alternatively, there is the option to opt out of having a company vehicle should you have a suitable vehicle of your own. Please note that our Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.

The Role:

• Provide expert advice, guidance and training to operational teams, ensuring delivery of evidence-led wildlife management interventions. 
• Oversee safe, ethical and legally compliant wildlife management across the estate, always protecting organisational reputation. 
• Support regional and national operations with wildlife management activities, communications and stakeholder engagement, maintaining sensitivity to public opinion. 
• Work collaboratively with estate, outreach and conservation teams to deliver wildlife management programmes at scale in line with best practice and Health & Safety standards. 
• Contribute specialist expertise to policy, advocacy and fundraising activities, supporting funding applications and influencing work through data and case studies. 
• Deliver and evaluate wildlife and ecological surveys, ensuring accurate reporting and use of data to inform future operational decisions. 
• Manage contracts, equipment (including firearms and drones) and compliance processes, ensuring adherence to legal and organisational standards. 
• Build partnerships and identify opportunities for landscape-scale wildlife management, while maintaining professional development and awareness of best practice.
• This is a homebased role, requiring regular travel to locations within the Northern landscape, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel across the UK and overnight stays will be required.

The Candidate:

• You’ll deliver hands-on wildlife management across estates, including the safe and compliant use of firearms in public-facing environments.
• You’ll plan, prioritise and coordinate operational wildlife work, ensuring teams deliver high standards efficiently under pressure.
• You’ll develop and deliver practical training programmes using varied learning methods, ensuring knowledge is embedded and monitored.
• Communicate effectively with a wide range of stakeholders, including landowners, partners and community groups.
• Represent the organisation professionally both internally and externally, supporting operational teams and managing differing public perspectives.
• Work across large and remote areas, collaborating with teams or working independently to achieve conservation goals.
• Maintain accurate records and produce high-quality, evidence-based reports using Microsoft Office, databases and surveys.
• Manage external contracts and ensure compliance with health & safety standards, including risk assessments, documentation and safe equipment use.

Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.  
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. 
Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. 
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on 24th & 25th August. 

Role Purpose

Responsible for helping to ensure the effective delivery of the Regional Fundraising strategy in relation to generating sustainable income from third parties and campaigns. You will primarily focus on recruiting support from community groups and associations, businesses and individuals across the North as well as supporting the growth and diversity of the challenge events portfolio.

You will plan, market, deliver and grow your portfolio ensuring all objectives, financial and non-financial are achieved, with an active focus on cost-effective ideas, growth and contingency plans.

Working closely with our service delivery teams across the UK to develop fundraising lead networks, building a robust and community driven income pipeline. You will build powerful, local relationships across your region, and ensure every supporter has an exceptional fundraising experience.

Main Responsibilities

· Support the development and implementation of a fundraising plan to maximise income generation across the designated area, in line with the overall fundraising strategy

· Build knowledge of Child Bereavement UK supporters in the area and develop a community of supporters who have a tangible relationship with our work

· Build relationships with individual supporters, community organisations, faith groups, schools and education facilities, regional corporates and challenge event participants

· Contribute to the development of annual income and expenditure budgets, monitoring results and contributing to regular reforecasts, mitigation and contingency planning to ensure budget is achieved.

· Attract new support and nurture and develop existing support by providing excellent stewardship to maximise supporter journey, value and retention and in-turn income.

· Work alongside the Head of Regional Fundraising and Challenge Event team to develop and promote successful and engaging off-the-shelf fundraising initiatives, campaigns, and challenge events to engage and encourage potential supporters, using research to spot trends and popular initiatives.

· Work collaboratively with the Challenge Event team and Communications team to develop and implement marketing and social media plans for all events/activities.

· Analyse the potential risks and benefits of fundraising events/activities considering risk, time/cost ratios, and overall ROI, to focus effort accordingly.

· Ensure all associated activities are compliant with charity law, regulatory requirements, and best practice, including Data Protection Act and GDPR.

· Develop and follow processes and systems to ensure the effective management of all relevant information, including maintaining and assuming responsibility for accurate information on the charity’s Sales Force database and the community section of the website.

· Work with the Head of Regional Fundraising to recruit Fundraising Committees across the region

· Support with the recruitment of Community

Person Specification

Essential

· Ability to self-motivate and organise yourself to manage multiple priorities, to set and meet deadlines in order to keep projects moving forwards

· Experience in at least one of: fundraising, sales, partnerships, business development, or community engagement

· Confidence and experience in public speaking, both offline and online, and demonstratable ability to represent a cause to a wide range of audiences

· Outstanding relationship-building skills and an ability to manage stakeholder relationships effectively and creatively

· Experience of working to targets and managing budgets

· A positive, proactive approach to problem-solving and collaboration

· Confidence working independently and as part of a team

Desirable

· Experience in community fundraising or charity income generation

· Experience of delivering a regional-focused role in the same geographic area

· Experience of managing and supporting volunteers

· Familiarity with CRM systems and data management

Benefits

· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 26th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

The Woodland Trust is looking for an Operations Officer - Wildlife. This role will work collaboratively with colleagues across a number of teams, particularly in Operations and Nature Recovery, to advise and help deliver our plans to reduce adverse herbivore impacts (with an initial focus on deer populations) and make meaningful and lasting improvements to the woodland ecological condition of our estate. 

This role is based within the South and covers Central and Southern England along with Wales. 

A company vehicle will be provided for this role. This role requires a 4x4, which is a benefit in kind that is taxed at £300pcm. Alternatively, there is the option to opt out of having a company vehicle should you have a suitable vehicle of your own. Please note that our Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.

The Role:

• Provide expert advice, guidance and training to operational teams, ensuring delivery of evidence-led wildlife management interventions. 
• Oversee safe, ethical and legally compliant wildlife management across the estate, always protecting organisational reputation. 
• Support regional and national operations with wildlife management activities, communications and stakeholder engagement, maintaining sensitivity to public opinion. 
• Work collaboratively with estate, outreach and conservation teams to deliver wildlife management programmes at scale in line with best practice and Health & Safety standards. 
• Contribute specialist expertise to policy, advocacy and fundraising activities, supporting funding applications and influencing work through data and case studies. 
• Deliver and evaluate wildlife and ecological surveys, ensuring accurate reporting and use of data to inform future operational decisions. 
• Manage contracts, equipment (including firearms and drones) and compliance processes, ensuring adherence to legal and organisational standards. 
• Build partnerships and identify opportunities for landscape-scale wildlife management, while maintaining professional development and awareness of best practice.
• This is a homebased role, requiring regular travel to locations within the Southern landscape, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel across the UK and overnight stays will be required.

The Candidate:

• You’ll deliver hands-on wildlife management across estates, including the safe and compliant use of firearms in public-facing environments.
• You’ll plan, prioritise and coordinate operational wildlife work, ensuring teams deliver high standards efficiently under pressure.
• You’ll develop and deliver practical training programmes using varied learning methods, ensuring knowledge is embedded and monitored.
• Communicate effectively with a wide range of stakeholders, including landowners, partners and community groups.
• Represent the organisation professionally both internally and externally, supporting operational teams and managing differing public perspectives.
• Work across large and remote areas, collaborating with teams or working independently to achieve conservation goals.
• Maintain accurate records and produce high-quality, evidence-based reports using Microsoft Office, databases and surveys.
• Manage external contracts and ensure compliance with health & safety standards, including risk assessments, documentation and safe equipment use.

Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:
The Woodland Trust is the UK’s largest woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.  
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. 
Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. 
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete. 

Interviews will be held via Microsoft Teams on 24th & 25th August. 

Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.

This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.

Who are we looking for?

We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.

You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.

Person specification

Key requirements include:

• Significant senior-level experience in operations, governance or compliance within a charity or similar environment. 
• Strong understanding of charity governance and regulation, with experience supporting boards and senior leadership. 
• Experience overseeing organisational functions such as HR, IT, data protection or risk. 
• Proven ability to manage multiple priorities and lead cross-organisational work effectively. 
• Strong judgement, integrity and the ability to handle sensitive matters with discretion. 

See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK. 

This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.

Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.

First-stage interview: Thursday 6 August 

Second-stage interview: Thursday 13 August

Contract type

12-month fixed term, full-time (with probation period)

*we will consider applicants looking for a 4 day per week role. 

Location 

Remote, UK based

Salary 

£52,000 per annum, pro rata 

Benefits 

·25 days annual leave per annum, pro rata plus UK public and bank holidays (pro rata)

·Additional time off (Office closure) for a week in December and August

·10% employer pension contribution

·Other standard Foxglove benefits 

Reports to

Co-executive director 

Application deadline

Monday 17 August at 0900

About us

Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.  

Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. 

Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision, forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A-level students and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.

We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.

The role

Foxglove is seeking a Digital Campaigner to deliver our digital campaigning, our digital communications, our social media and our website. This role would sit within our advocacy and communications team, which works towards stronger accountability for Big Tech, and an end to states’ misuse of algorithms and AI. 

We want people in power to put an end to tech abuses that negatively impact our lives. But we’re up against an army of Big Tech lobbyists, working to shield their industry – and its vast profits – from any form of restraint. That’s why we need to ensure that the public, and our representatives in government and politics, are armed with the facts and knowledge they need to stand up to Big Tech billionaires.

We’re looking for someone with significant experience in digital campaigning. The Digital Campaigner will not only identify these areas but act to implement the strategy they help devise – taking a hands-on and energetic approach. 

As part of a small and flexible team, you will also be expected to contribute to our wider areas of work as needed, across communications, advocacy and supporter campaigns. 

Job Description

Digital campaigns

• Develop and lead digital campaign strategies that support Foxglove’s litigation and advocacy work, translating our cases and work into compelling public-facing campaigns.
• Design and deliver end-to-end digital campaign activations – including email campaigns, petitions, actions, donation drives and supporter journeys – using Foxglove’s CRM and campaign tools.
• Identify campaign moments and news hooks and move quickly to mobilise supporters and generate public pressure at critical points in Foxglove’s cases.
• Monitor and report on campaign performance, using data and analytics to learn and improve tactics over time.
• Work closely with Foxglove’s legal and advocacy teams to ensure digital campaigns are timely, accurate, and strategically aligned.
• Contribute to the development of Foxglove’s overall digital strategy, bringing expertise in best practice in digital campaigning.

Supporter engagement

• Grow and steward Foxglove’s supporter base, reaching new audiences and fostering relationships with existing supporters.
• Support Foxglove in the development and delivery of our supporter growth strategy.
• Develop and deliver supporter communications – including coordinating a supporter communications grid, drafting and delivering regular email updates, newsletters, and action alerts – that inform and drive engagement.
• Segment and manage supporter lists to ensure the right messages reach the right audiences at the right time, maximising open rates, click-throughs, and conversion.
• Create pathways for supporters to deepen their involvement with Foxglove’s work, from signing a petition to becoming a supporter or donor.
• Work with colleagues to identify stories and voices from within Foxglove’s community that can strengthen campaigns and broaden public reach.

Social media

• Manage and grow Foxglove’s presence across relevant social media platforms (including LinkedIn, BlueSky, and others as appropriate), maintaining a consistent and distinctive voice.
• Plan and publish engaging content that explains Foxglove’s work, amplifies campaign moments, and drives traffic to key actions and resources.
• Develop and manage a social media content calendar, working across the team to ensure posts are timely, accurate, and tied to broader campaign goals.
• Track and analyse social media performance, using insights to iterate and improve content strategy.

Website management

• Take day-to-day responsibility for Foxglove’s website, ensuring it is kept up to date, well-organised, and optimised for search and user experience.
• Publish and edit content across the site, including case pages, blog posts, press releases, and campaign landing pages, working with colleagues to ensure accuracy and clarity.
• Identify and lead improvements to site structure, navigation, and functionality.
• Use privacy respecting analytics tools to monitor site performance, identify trends, and make evidence-based recommendations for improvement.
• Ensure campaign and action pages are functioning correctly and converting effectively and manage any technical issues in a timely way.
• Maintain and improve the website’s accessibility, ensuring it meets recognised standards and is usable for as wide an audience as possible.

Content creation: 

• Create clear, engaging digital content across multiple formats — including written copy, graphics, and short-form video — tailored to different platforms and audiences.

Person specification

Essential

• At least five years' experience in digital campaigning, public mobilisation, or a related field
• Ability to create clear, engaging digital content across multiple formats — including written copy, graphics, and short-form video — tailored to different platforms and audiences
• Proven track record of designing and delivering digital campaigns that have driven measurable public engagement or policy impact
• Strong experience managing email campaigns and CRM/supporter database tools (e.g. Action Network, MailChimp, Salesforce, or similar)
• Experience managing organisational social media accounts, with a strong instinct for voice, tone, and timing
• Confident writing skills — able to translate complex legal, technical, or policy issues into clear, compelling content for a public audience
• Experience managing and publishing content on a CMS-based website (e.g. WordPress)
• Ability to use analytics tools to assess performance and adjust strategy accordingly
• Strong project management skills — able to juggle competing priorities and deliver to deadlines in a fast-moving environment
• A genuine commitment to Foxglove's work
• UK based with the right to work in the UK

Desirable

• Experience working in a civil society organisation, NGO, trade union or political campaign
• Basic working knowledge of HTML/CSS or website development
• Experience supporting or working alongside legal teams or in litigation-linked campaigns
• Experience using design tools such as Canva or Adobe Creative Suite to produce campaign assets
• Experience commissioning or directing creative work from designers, videographers, or illustrators

How to apply

Please make your application via the Applied link provided answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in September for selected candidates.

All applications are reviewed by a Foxglove member of staff. We do not use automated systems to select which candidates proceed through the recruitment process. The only way in which we will use generative AI is as a comparison, to assess whether applications may have been AI generated. We do not otherwise use AI to process applications, and would request that candidates do not use generative AI to draft theirs.

Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website. 

If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with by contacting us on the email listed on our website.

If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policyon our website.

The Southmead Project is seeking an experienced and motivated Fundraiser to support the charity’s long-term financial sustainability.

The postholder will identify, research and secure funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources. They will lead on developing high-quality, persuasive funding applications and reports that clearly communicate the impact of the Southmead Project’s work and the needs of the people it supports.

Working closely with the CEO, Head of Finance and trustees, the Fundraiser will develop and deliver an annual fundraising plan, maintain a strong funding pipeline, and support the organisation to diversify its income. The role will require excellent writing, research, relationship-building and organisational skills, alongside a strong commitment to the charity’s values and mission.

• Develop an annual fundraising plan, alongside the Head of Finance and CEO.

• Carry out ongoing prospect research to identify new sources of funding from trusts, foundations, charitable bodies, statutory funders and other appropriate sources.

• Maintain a fundraising pipeline, ensuring that opportunities, deadlines, applications and reporting requirements are monitored effectively.

• Build and maintain a database of prospective and current funders, including key contacts, deadlines, funding priorities and application requirements.

• Monitor relevant local, regional and national funding opportunities, including being a sponsored charity at community events.

• Produce funding applications for trusts, charities, foundations and statutory bodies as an ongoing part of the charity’s income generation.

• Analyse data and feedback collected through outcomes processes for report writing.

• Build and maintain positive relationships with funders, partners and relevant stakeholders, including the corporate sector as part of the charity’s income diversification strategy.

• Attend monthly meetings with the Senior Leadership Team and trustee meetings as required.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• To follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Team Handbook.

• All members of staff, paid and unpaid, are required to undergo the   enhanced level of Disclosure and Barring Service check.

Please see job description for full details.

Main Purpose of the Role

The Administrator plays a key role in supporting the effective day-to-day operation of The Friendly Trust. As the first point of contact for many callers and visitors, the postholder will provide a professional, welcoming and responsive service, ensuring enquiries are handled efficiently and messages are communicated accurately. The Administrator will be responsible for maintaining effective administrative systems, managing organisational records and data, and providing high-quality administrative support to the Director, General Manager, Team Managers and Trust Officers. Through these activities, the postholder will help ensure the smooth running of the organisation and contribute to the achievement of The Friendly Trust's aims and objectives.

Key Responsibilities

Communication and Customer Service

• Act as the first point of contact for telephone enquiries, providing a professional and helpful service to service users, families, professionals and other stakeholders.
• Answer incoming telephone calls promptly, relay messages accurately and ensure enquiries are directed appropriately.
• Manage incoming and outgoing correspondence, ensuring information is communicated effectively and in a timely manner.
• Maintain positive and professional relationships with internal and external contacts.

Data Management and Reporting

• Support the Director, General Manager, Team Managers and Trust Officers in maintaining accurate records and statistical information.
• Ensure the timely and accurate input, maintenance and retrieval of information within the Trust's case management and data systems.
• Assist with the production of monitoring information, reports and organisational statistics.

Office Systems and Administration

• Develop, maintain and improve administrative systems and processes that support the efficient running of the organisation.
• Maintain electronic and paper filing systems, ensuring records are stored securely and remain accessible when required.
• Provide administrative support to managers and Trust Officers across the organisation.

Operational Support

• Assist with arranging meetings, training sessions and organisational events.
• Prepare, photocopy and distribute documents, agendas, leaflets and other materials required for service delivery and organisational activities.

Building, Facilities and Resources

• Support the General Manager in coordinating building maintenance, repairs and equipment servicing.
• Liaise with landlords, contractors and suppliers as required.
• Help maintain office resources and equipment.

Financial Administration

• Undertake routine financial administrative duties, including processing invoices and highlighting any discrepancies or concerns to the General Manager.

Quality, Compliance and Sustainability

• Support the maintenance of accurate organisational records and compliance with organisational policies and procedures.
• Contribute to environmentally sustainable working practices across the Trust.

Other Duties

• Undertake any other duties commensurate with the role as reasonably required

Person Specification

Essential Skills and Experience

• Excellent verbal, written and interpersonal communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
• Strong administrative, organisational and customer service skills, with the ability to manage a varied workload, prioritise competing demands and respond effectively to changing priorities.
• Excellent attention to detail, with the ability to maintain accurate records, handle confidential information appropriately and comply with data protection requirements.
• Confident and competent user of Microsoft 365, databases and other IT systems, including experience of data entry and maintaining electronic record systems.
• Ability to work independently using initiative, whilst contributing effectively as part of a team.
• Positive, flexible and proactive approach to work.
• Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
• Commitment to equality, diversity and inclusion, professional standards and The Friendly Trust's values.

Desirable Skills and Experience

• Experience working within the charity, voluntary, health or social care sectors.
• Experience of handling front-line enquiries, telephone calls, reception duties or other customer-facing services.
• Knowledge of issues affecting people with learning disabilities and their families.
• Knowledge of welfare benefits, financial administration or related support services.
• Experience of using case management, CRM or client record systems, including CASPAR Gov or similar software.
• Experience of producing reports, statistics and monitoring information.
• Experience of coordinating office systems, administrative processes or facilities management.
• Knowledge of information governance, records management and basic financial administration, including invoice processing and record keeping.
• Good record of punctuality, reliability and attendance.

Personal Attributes

• Professional, trustworthy and dependable.
• Solution-focused, adaptable and committed to continuous learning.
• Able to remain calm and professional when handling sensitive or challenging enquiries.
• Committed to supporting The Friendly Trust's mission, values and person-centred approach.