Supporter Care Specialist (part time opportunity)

Salary – £21,326 for full time hours but negotiable

Contract: Permanent – 28 hours per week (flexible)

Based: Remote working but required on Wednesdays into

office in Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Job Purpose

We are looking for a proactive and enthusiastic individual to join our exceptional Supporter Care team. You will be required to communicate with our wonderful supporters on a daily basis on the phone and through emails. Confidence on the phone is essential and excellent organisational skills are required. The role is varied and provides an in depth understanding of World Vision and the work we do with vulnerable children across the globe.

Our team - The team are welcoming and supportive and always willing to help. The role will require a mix of working from home and the office.

As an active Christian*, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

**Please note that you require the correct documents to work in the UK as unfortunately we are unable to sponsor any visa requests**

Please click the link provided to view the full job description

Please upload your CV of full employment history. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

*Permitted under Schedule 9, Part 1 of the Equality Act 2010

Closing Date for applications: 27 October 2021

Interview Dates: w/c 1 November 2021

Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice available on our website.

No agencies please.

The Greensand Trust is an independent environmental charity that works with local communities and landowners to conserve and enhance the distinctive landscape, wildlife and history of the Greensand Ridge and wider area, improving access, understanding and enjoyment for the benefit of everyone.

We are looking for someone who is experienced in SAGE to join our team and help deliver our wider work and objectives though delivering our financial processes.

Working directly to the CEO, this role is wide ranging and requires work at all levels from day to day processing through to statutory returns.

Location - Flexible (across Oxon, Bucks and Milton Keynes).

Connection Support is excited to announce a new post being created to implement our charity’s latest strategy to generate and diversify its income. We are looking for someone to bring enthusiasm, professionalism, personable and persuasive communication both in person and writing to the process of establishing a distinct, charity focused fundraising strategy to generate supplementary income through grants, individual givers, events and other means, during this very exciting time for us.

From a fundraising/charity background, you have experience and a proven track record of fundraising from individual and company donors and grant making organisations and can facilitate people to plan and work together so that income generation targets are achieved.

You will be part of our senior management team working together to help us to reach more vulnerable people and make a greater difference to peoples lives.

Put simply, it’s about making a difference. A real difference.

SERVE is a charity (no 1043321), established in 1981, registered as a charity in 1995, and based in Rushden, Northamptonshire. We support the North Northamptonshire residents as well as lead on Countywide Projects to reduce isolation amongst the Older Persons’ population.

Our charitable activities involve a range of services for the elderly and adults with disabilities in Northamptonshire and Bedfordshire. These include, but not limited to:

• Domestic Care and Personal Care for the elderly and adults with disabilities in their own homes
• A range of physical, mental, and social activities for our beneficiaries in general and for specific groups amongst the people we serve
• Community transport which includes our own accessible minibuses and cars provided by volunteer drivers.

• Countywide Befriending at Scale in partnership with other VCSE organisations
• Informal Carers respite support

Some 5,000 elderly and disabled people benefit from one or more of the above services.

This role will work within a small team which will include the Trusts & Foundation fundraiser, volunteers, and the CEO to develop and execute a plan to increase supporter numbers and income, specifically in the areas of community, events and corporate, in line with the charity’s overall fundraising strategy.

The majority of this role will focus on building corporate fundraising support, the additional community events are essential to raising awareness of the charity.

Benefits 

• Training & development opportunities
• 28 days holiday - rising to 33 with length of service
• Hybrid model of office, community, and home working
• Contributory pension scheme 

Key Responsibilities

To hold lead responsibility for the development of community and business opportunities to generate income for the charity, ensuring development opportunities are effectively maximised principally with local business and community sponsorship and engagement events.

• Help develop and roll out a community, events, and corporate fundraising plan
• Liaise with the charity’s trusts and foundations fundraising consultant on opportunities and build a supportive relationship
• Support the charity’s trusts and foundations fundraising with research and administration
• Achieve agreed financial and non-financial targets, based on a 3-year growth strategy
• Work within an agreed annual budget and regularly report on income and expenditure against targets
• Organise and deliver the charity’s own fundraising events (approx. 8-12 small community events per annum)
• Monitor and evaluate the success of community events
• Develop a range of stakeholder events and work with the Volunteer Recruitment and Engagement Officer to recruit and support participants
• Generate support from organisations and companies, primarily within our region but more broadly when appropriate.
• Provide high standards of supporter care with a view to retention and increased engagement
• Effectively develop and maintain a supporter database for donor information and reporting to the CEO
• Act as an ambassador for Serve at all times, including attending and speaking at networking and fundraising events as required.
• Develop and produce fundraising materials as required.
• Maintain a current knowledge of legislation affecting charities and ensure all activities are compliant
• Maintain up to date knowledge on trends in fundraising techniques and best practice
• Be prepared to occasionally work evenings and weekends as required, for which TOIL will be given
• Work with the Wellbeing Manager and Volunteer Recruitment and Engagement Officer to maximise effective use of social media and the website to celebrate current fundraisers and recruit new ones
• Taking personal responsibility for keeping up to date with issues affecting Older People, the work of the charity and maintaining professional skills and expertise
• Attend and contribute to staff, volunteer, and Board sub-committee meetings.

Required Experience

Experience of organising and supporting events and/or community and corporate fundraising in a voluntary or paid role.

Desired Experience

• Professional fundraising experience
• Fundraising qualifications e.g., CIOF certificate in fundraising
• Interest in supporting Older People to maintain independent living
• Track record in project management

Skills Criteria

• Excellent organisational skills and ability to plan, keep records, manage deadlines, and prioritise workload

• Great customer service skills, the ability to recognise and meet the needs of supporters and to manage expectations when required

• Excellent written communication skills - sufficient to write a thorough End of Year Service Report, excellent computing and internet skills and excellent numeracy skills – sufficient to deal with financial and other management information
• An understanding of social media (Facebook, linked in, twitter and Instagram)

• Ability to understand and manage data (including numerical) and to create reports and analysis

• Confidence in using and maintaining databases
• Team-working - an inclusive team player who can work across boundaries, harnessing and valuing individual differences, and achieving results through others.
• Drivers’ License and access to a vehicle is essential

Deadline for applications is the 12th November 2021 at 4pm, date for interview will be 25th November 2021.

We’re looking for a friendly and organised Office Administrator to join our team on a permanent full-time basis.

Supporting the Office Manager and Director of Engagement, this busy role will see you working across all teams to provide administrative support to the charity.

Previous experience in data entry, Excel spreadsheets and mail merge is essential. As is a good telephone manner and the ability to manage your own workload.

See the full job description for more details.

Please apply with your current CV and a cover letter to show us how your knowledge and skills match this role.

Closing date for applications: 6 November 2021

Scripture Union is passionate about seeing a new generation of children and young people have a vibrant, personal faith in Jesus. We are seeking a Mission Events Coordinator, to support Scripture Union’s national and regional events ministry by providing efficient support to the event leaders, volunteers, and regional teams. The Mission Events Coordinator works closely with the regional teams to empower effective volunteer ministry, co-ordinating the infrastructure that facilitates Scripture Union’s holidays and mission.

The successful candidate will:

• Have experience of working with volunteers.
• Have excellent customer service skills.
• Have knowledge of the legislation relating to Health and Safety for public events.
• Have experience of coordinating a significant administrative function.
• Be skilled user of Microsoft Word and Excel packages.
• Have experience managing database systems.
• Understand General Data Protection Regulation (GDPR) principles.

If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. For more details or to apply, please visit our website and download an application pack.

We provide a range of benefits to reward our employees which includes: Opportunities for some flexible/home working. Annual leave, above statutory leave entitlement. Additional 5 days to volunteer on a Scripture Union event. Group pension scheme, with up to 12% employer contribution. Life insurance (death in service). Permanent health insurance (PHI) which provides 75% of base salary, after six months absence. Employee assistance programme (EAP), [email protected] services to support your health and wellbeing and free Bible reading notes.

If you have any questions about this role, please contact Adelaide Nketsia, HR Officer.

Closing date: 28th October 2021

Interview date: W/B 8th November 2021

Interview location: Milton Keynes

The Movement takes Safeguarding seriously. This role will require an Enhanced Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.

We are recruiting an Administrative Assistant to help us with the day-to-day running of the organisation, ensuring that systems and processes operate smoothly and that we are able to be responsive to our members and those contacting us. We are seeking someone who feels empathy with our cause and has good people skills to work sensitively with those who have been bereaved by Covid-19.

You will be at the centre of a small staff team working alongside our Directors and volunteers who are all personally bereaved.

Administrative Assistant Responsibilities:

• Accurately organise and maintain files, databases and email lists
• Manage communication including emails, phone calls and social media
• Schedule and coordinate appointments, meetings, and reservations as needed
• Maintain and order office supplies
• Receive invoices, review for accuracy and maintain financial records as required
• Develop new systems and processes to ensure smooth operations
• Support with projects and campaign actions e.g. by collating information and photos

Administrative Assistant Requirements:

• Strong organisational skills
• Experience of data entry and setting up and maintaining effective administrative systems
• Proficient computer skills, including Microsoft Office
• Strong verbal and written communication skills
• Ability to work with people in challenging situations in a sensitive, empathetic way
• Comfortable with routinely shifting demands
• High degree of attention to detail
• Personal belief in and support for the aims of Covid-19 Bereaved Families for Justice
• An understanding of, and commitment to, the principles of equality, diversity and inclusion

About Covid-19 Bereaved Families for Justice UK:

Covid-19 Bereaved Families for Justice is the largest organised group of people who have lost loved ones to Covid-19, with almost 5,000 members who are all personally bereaved.

We campaign to ensure lessons are learnt and lives saved through a statutory inquiry into the handling of the Covid-19 pandemic, that additional funding is provided for bereavement support services and that the bereaved are at the heart of memorialisations across the UK as well as campaigning for the National Covid Memorial to be made permanent.

Location: Home-based anywhere in the UK
Contract type: Fixed term for 6 months (possibility for extension subject to funding)
Salary: £21,000 (pro rata, £12,000)
Benefits: 3% employer pension contribution, 28 days annual leave plus Bank Holidays and additional closure days in December

You may have experience of the following: Administrative Assistant, Administrator, Admin Support, Business Support, Charity, Third Sector, Charities, NFP, Not for Profit, Data Entry etc.

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