Supporter development manager jobs

Operational Standards and Performance Manager

Location: Great Horwood, Buckinghamshire / Hybrid working as agreed

Salary: £37,000 - £45,000  DOE

Vacancy Type: Permanent, Full Time

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.  We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field.

MAIN PURPOSE & SCOPE OF THE ROLE:

The Operational Standards and Performance Manager will lead the development, implementation and continuous improvement of operational standards, quality assurance processes and performance reporting across Medical Detection Dogs. The postholder will help ensure that services, systems and ways of working are consistent, evidence-based, efficient and aligned with the charity’s mission to train dogs to save lives. Working across canine training and client services, the role will oversee the training and development of all operational staff in Training and Partnership Services.

ABOUT THE ROLE:

You will act as the central point for operational standards and performance across Training and Partnership Services, ensuring consistency in how services are delivered, measured and improved.

Working across training and client delivery functions, you will provide oversight of processes, support staff development and ensure that quality and compliance requirements are met.

You will design and embed performance frameworks, using data and insight to inform decision-making and support service improvement.

This role requires strong analytical capability, attention to detail and the ability to influence and support colleagues across a specialist, multi-disciplinary environment.

Responsibilities of the Role:

Operational Standards & Staff Development

• Develop, review and embed operational standards, procedures and service frameworks
• Ensure ways of working and competencies are clearly defined, documented and consistently applied
• Responsible for staff induction, training and ongoing development of operational staff
• Provide coaching and guidance to promote best practice across teams
• Maintain training materials and manuals, ensuring alignment with ADUK / ADI standards
• Promote a culture of learning, accountability and continuous improvement

Quality Assurance & Compliance

• Support ADI accreditation requirements and inspection readiness
• Monitor adherence to operational standards and identify areas for improvement
• Ensure appropriate documentation, record-keeping and process consistency

Performance, Data & Reporting

• Design and implement performance frameworks, KPIs and reporting tools
• Analyse operational data to identify trends, risks and opportunities
• Produce clear, concise reports and performance summaries for the Head of Training and Partnership services
• Provide actionable insights to support service improvement and decision-making

Operational Development & Projects

• Contribute to process redesign and efficiency improvements
• Identify gaps or inefficiencies and recommend practical solutions
• Support wider organisational projects where operational input is required

Essential

• Project management and process improvement experience.
• Experience with KPIs, reporting, and operational processes.
• Strong analytical, organisational, and communication skills.
• High attention to detail and commitment to continuous improvement.
• Confident using Microsoft Office and reporting systems.
• Commitment to the values and mission of Medical Detection Dogs.

Desirable

• Knowledge of puppy training and development.
• Understanding of assistance dog users and their needs.
• Coaching and people development skills.
• Resilient, adaptable, and comfortable in a growing charity environment.

Comfortable working in a growing charity environment

To Apply

If you feel you are a suitable candidate and would like to work for Medical Detection Dogs, please do not hesitate to apply.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Mental Health Service in Hammersmith and Fulham.

Sounds great, what will I be doing?

As a Support Worker, you will empower service users to improve their health, wellbeing, and independence while supporting them to achieve their personal goals and aspirations. Working under the guidance of the Team Leader, you will manage a caseload, coordinate effective assessments and reviews, and help individuals engage confidently with community professionals and services. You will contribute to the smooth running of the service by supporting health and safety, property management, budgets, and voids, while ensuring accurate record-keeping and confidentiality. You will also develop co-produced activities, peer support opportunities, and community initiatives, promoting inclusion, independent living skills, and positive outcomes for service users.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will need a good understanding of health and safety requirements within an accommodation-based setting, together with the ability to help maintain a safe, secure, and well-managed environment for service users. Experience of supporting individuals with mental health needs is essential, alongside an understanding of safeguarding responsibilities and the confidence to respond appropriately to concerns. You should possess strong literacy, numeracy, and IT skills, with the ability to produce clear written communications and maintain accurate records. A basic knowledge of housing management, including repairs and maintenance processes, is also important, enabling you to contribute effectively to the smooth operation of the service.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

As trusts and foundations manager you will be a crucial part of the fundraising and communications team, and work closely with senior colleagues across the organisation to develop and win major grants to support our work.You will manage an existing portfolio of trusts and foundations that provide both unrestricted and restricted donations, ensuring all reporting and renewal deadlines are met. Importantly, you will be a self-starter and will build your own pipeline to hit income targets this year as well as identifying a pipeline for following years. You will work closely with colleagues across fundraising, ensuring a joined-up approach between institutional trusts andfoundations, corporate foundations and family trusts.

Benefits to working at The Childhood Trust include:

• Competitive holiday package including a day off for your birthday and the days between Christmas and New Year off 

• Enhanced Maternity/Paternity Leave 

• Flexible working environment 

To read more about the responsibilities in the role, please read the attached job description. 

Interviews will be held in the week of 14th September at our office in Victoria. 

We reserve the right to extend the closing date depending on the candidate pool. 

Support Coordinator

We’re looking for an innovative, compassionate and professional person with strong communication and organisational skills to join the Stroke Recovery Service in Herefordshire and Worcestershire.

Position: 000012 Stroke Support Coordinator

Location: Home-based covering Herefordshire and Worcestershire. However, this role will require extensive travel across the delivery area. Travel will also be required for team meetings and other work-related meetings

Hours: Part-time, 28 hours per week

Salary: Circa £22,600 per annum (FTE circa £28,300 per annum)

Contract: This is a fixed-term contract until 31st March 2027. Services are contracted and there is currently funding for this contract until 31st March 2027

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: 30 August 2026

Interview Date: 14 September 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

In this role, you’ll support stroke survivors and their families as they adjust to life after stroke. You’ll help identify their needs, provide personalised information, advice and support, and work with them to achieve the outcomes that matter most to them.

Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will:

· Support stroke survivors and carers as they move from hospital discharge back into the community.

· Use a person-centred approach to help stroke survivors and carers set goals and access the right support.

· Provide clear, tailored information, advice and practical support.

· Encourage stroke survivors to make informed lifestyle changes that may reduce the risk of further strokes.

· Work closely with NHS colleagues and community partners to improve the lives of people affected by stroke.

About You

You will:

· Have a background in a caring and/or charity profession supporting people with disabilities.

· Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.

· Have experience of working with people who may have additional communication support needs.

· Be proficient in using Microsoft applications, including Word and Excel and experience using IT systems to record and maintain beneficiary data.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Do you want to play a key role in strengthening operational effectiveness within a respected international organisation?

We are recruiting an experienced Operations & Business Services Manager to provide strategic oversight across operational services, contracts, partnerships, governance and business support functions.

This is a varied and influential role that sits at the heart of the organisation, supporting strategic decision-making and ensuring robust systems, processes and controls are in place to support organisational objectives and strengthen organisational resilience.

Working closely with senior leaders, global teams and external partners, you will drive continuous improvement, support effective decision-making and help ensure operational services continue to meet the needs of staff and stakeholders in a rapidly changing environment.

The successful candidate will act as a trusted advisor to senior leadership, leading on key operational priorities whilst identifying opportunities to strengthen organisational effectiveness, mitigate risk and improve ways of working across the organisation.

Key responsibilities

Strategic Operations and Organisational Effectiveness

• Lead the development and continuous improvement of operational systems, policies, processes and tools.
• Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness.
• Support organisational planning, budget management and performance monitoring.
• Use operational insights, business intelligence and performance data to support decision-making.
• Contribute to the development and implementation of strategic organisational priorities.

Contracts, Partnerships and Supplier Management

• Lead on organisational contract management and oversight.
• Support donor, partner and supplier contracting processes.
• Manage partnership due diligence requirements and ensure compliance with organisational policies.
• Develop and maintain effective supplier relationships and oversee service performance.
• Support procurement activity, contract renewals and supplier reviews.

Governance, Compliance and Risk Management

• Support the development, implementation and review of organisational policies and procedures.
• Maintain operational risk registers and support effective risk management processes.
• Ensure compliance with organisational, legal and regulatory requirements.
• Oversee insurance renewals, claims administration and broker relationships.
• Support business continuity planning and organisational resilience initiatives.
• Ensure organisational records, documentation and knowledge management systems remain accurate and up to date.

Systems and Business Support Services

• Oversee key business support services and operational systems.
• Manage and support a small team, including oversight of the organisation's IT provision.
• Ensure systems, software and operational services remain fit for purpose and support organisational needs.
• Work collaboratively across teams to improve processes, service delivery and user experience.
• Support the implementation of operational improvements and organisational change initiatives.

Leadership and Collaboration

• Lead, motivate and develop a small team.
• Build strong relationships with internal and external stakeholders.
• Work closely with teams, partners and senior leaders across the organisation's global network.
• Promote a culture of collaboration, continuous improvement and accountability.

About You

We're looking for an experienced operational leader who can bring both strategic thinking and hands-on delivery experience.

You will ideally bring:

• Significant experience within operations, business services, corporate services or organisational development.
• Strong contract management and stakeholder management experience.
• Experience managing partnerships, suppliers and procurement processes.
• Knowledge of governance, compliance, policy development and risk management.
• Experience driving process improvement and organisational change.
• Experience managing and developing staff.
• Strong analytical, planning and organisational skills.
• The ability to build credibility and influence at senior stakeholder level.
• Experience within the charity, NGO, international development or wider not-for-profit sector would be advantageous.

Why Apply?

This is an opportunity to join a purpose-led organisation and play a key role in shaping how operational services are delivered. The role offers the opportunity to influence organisational effectiveness, support strategic decision-making and lead meaningful improvements that strengthen services for colleagues, partners and stakeholders.

Please apply today with your tailored CV if you feel that you meet the key requirements of this role. If your CV reflects this experience, then a member of the TPP Recruitment team will be in touch to share further details. We will otherwise let you know if you are not short-listed within 3 working days, but due to the volume of applications we receive, we unfortunately can't provide tailored feedback on each application.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We're looking for a Face-to-Face Fundraising Experience Manager to join our large, award-winning in-house Face to Face Fundraising Team. This role supports the RNLI by attracting, developing and retaining talented face to face fundraising professionals who inspire long-term support for the charity, helping to generate the income needed to save lives at sea.

Some of the benefits:

• Flexible working
• 26 days' annual leave plus Bank Holidays
• Competitive pension scheme
• Life assurance
• Health Cash Plan option

Your role

As a Face-to-Face Fundraising Experience Manager, you will focus on the following areas:

• Leading the development and continuous improvement of the face-to-face fundraiser experience, including recruitment, induction, learning and development programmes.
• Driving colleague engagement, recognition, culture and retention initiatives that support high-performing teams across the UK and Ireland.
• Working with Recruitment, Learning & Development, Marketing and People teams to attract, develop and retain talented fundraisers and managers.
• Using colleague feedback, performance data and operational insight to identify opportunities and drive continuous improvement.
• Leading people-related projects, service improvements and change initiatives that strengthen the sustainability and effectiveness of the Face-to-Face Fundraising programme.

About you

You'll have a strong understanding of face-to-face fundraising and the challenges of supporting geographically dispersed teams. You'll recognise the importance of recruitment, development and engagement in driving performance and creating a positive colleague experience. You'll enjoy building relationships, collaborating with a wide range of stakeholders and using insight, innovation and practical problem-solving to deliver meaningful improvements.

To be considered as our Face-to-Face Fundraising Experience Manager, you'll need:

• Significant experience within face-to-face fundraising field operations, including knowledge of fundraising regulation and best practice.
• Experience leading operational improvement, service development or change initiatives that have delivered measurable outcomes.
• Experience coordinating activities across multiple teams and stakeholders to achieve shared objectives.
• Strong understanding of the factors that drive operational performance, service sustainability and team effectiveness.
• Experience using data, insight and feedback to inform decision-making and continuous improvement.

Other organisations may call this role:

People Experience Manager, Fundraising Development Manager, Learning and Development Manager, Recruitment and Development Manager, Talent Development Manager, Workforce Development Manager or Colleague Experience Manager.

This post requires a valid driving licence.

So, as a Face-to-Face Fundraising Experience Manager, you will be passionate about developing people, improving colleague experiences and helping teams perform at their best.

If you're resilient, adaptable and motivated by creating an environment where face to face fundraisers can thrive while supporting the RNLI's aim of saving lives at sea, this could be the role for you. Please visit our jobs page and apply today!

Closing date: 30 August 2026.

Interview date: w/c 7 September 2026 (on Teams).

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

The role

This is an exciting opportunity to join NEYDL’s growing team and help us establish and develop our work with young dads in Sunderland.

As a Senior Young Dads Worker, you will provide direct, intensive support to young dads across Sunderland, working with some of the most disadvantaged young men in the region. You will manage your own caseload, lead peer support activity, work in close partnership with Family Hubs, social care and other local services, and take a lead role in ensuring every young dad you work with is effectively supported from first contact through to positive outcomes.

This is a senior role with real responsibility. Alongside direct delivery, you will take ownership of your project budget, contribute to funder reporting, supervise junior staff and/or volunteers, and develop a designated area of specialism agreed with the senior leadership team. You will be part of a close, supportive team and will play an active role in shaping how NEYDL grows its presence in Sunderland.

What we are looking for

We are looking for someone with experience of working with disadvantaged young people or young families in a direct support role, ideally in a statutory or voluntary sector context. You will be confident working independently and managing a complex caseload, and you will understand the challenges facing young dads and the systems they navigate.

We particularly welcome applications from people with lived experience of young fatherhood or young parenthood, from individuals with local knowledge of Sunderland communities, and from people from minoritised backgrounds.

What we offer

NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does.

In addition, we offer:

• 7.2 weeks’ annual leave per year, inclusive of statutory and public holidays
• 5% employer pension contribution
• A flexible hybrid working arrangement
• Regular supervision and fortnightly team meetings
• Funded professional development and training
• Mileage paid at 55p per mile for business travel

Job purpose

To provide high-quality, intensive support to young dads and expectant fathers (aged 25 and under) across Sunderland; to lead and coordinate peer support activity; to manage allocated budgets and contribute to funder reporting; and to take an active role in the development of NEYDL’s commissioned services in the region.

Key responsibilities

1. Direct support

• Provide in-person and online 1-to-1 support to young dads and non-birthing people, helping them address key challenges and achieve personal outcomes
• Assess new referrals and manage a complex caseload, prioritising according to need and risk
• Support young dads to attend key meetings with professionals (including child protection, child in need, family court and multi-agency forums)
• Help young dads to access wider opportunities including volunteering, employment, education and community activities
• Support young dads and their families to engage in father and child activities, stay and play sessions, and peer supported recreational activities
• Promote and support access to DigiDAD, NEYDL’s free e-learning platform, and other training and information resources

2. Peer support and group work

• Establish, coordinate and co-facilitate in-person peer support groups for young dads in Sunderland
• Support the development and delivery of parenting, relationship skills and employability sessions in response to community-identified needs
• Support peer moderated video gaming groups as part of DigiDAD Gaming where relevant

3. Induction, onboarding and milestones

• Ensure every young dad is effectively inducted onto the NEYDL service, completing key onboarding steps and baseline self-evaluation measures
• Track and record progress against key milestones throughout the support journey, in line with NEYDL’s evaluation framework
• Ensure all relevant data is recorded accurately and on time in NEYDL’s data management system

4. Budget and targets

• Take ownership of allocated project budgets, monitoring expenditure and liaising with the Programme Manager (Commissioned Services) and Finance Officer as required
• Work proactively to achieve agreed referral rate targets, taking responsibility for building pathways and relationships that generate consistent referrals
• Contribute to the preparation of funder reports under the oversight of the Programme Manager and Fundraiser, providing accurate data and case study material

5. Specialism

• Take on a designated area of specialism within NEYDL, agreed with the Senior Leadership Team (for example, volunteering, safeguarding or environmental programmes)
• Take a lead role within the team in relation to your specialism, contributing expertise and supporting colleagues

6. Management of staff and volunteers

• Line manage junior staff, project workers and/or volunteers as required
• Support staff and volunteers with operational queries and day-to-day delivery
• Contribute to the induction, supervision and professional development of staff and volunteers
• Support the recruitment and progression of young dads into volunteering roles, including as DigiDAD content creators, peer researchers, DADvocates, AmbassaDADS and community leaders

7. Monitoring and evaluation

• Support the effective recording, monitoring and reporting of programme performance via NEYDL’s data management system and evaluation framework
• Comply with all monitoring, evaluation and reporting requirements, both internal and funder-related
• Support the work of NEYDL’s research partners and independent evaluators as required

8. Collaboration and partnerships

• Work in partnership with key stakeholders in Sunderland to improve the service offer for young dads, including Family Hub teams, social care, health, housing, education and voluntary sector organisations
• Build referral pathways and maintain strong working relationships with local services and networks
• Develop and build effective relationships with principal stakeholders, supporters and referral partners

9. Advocacy and engagement

• Represent NEYDL at external events and meetings to raise awareness of the service and influence other organisations
• Promote, campaign and advocate with and on behalf of young men, ensuring NEYDL continues to be a leading voice for positive change
• Work proactively to enable young dads to influence the design and delivery of the service, including supporting their participation in community leadership programmes
• Support the charity’s communications and engagement activity, including contributing content to annual reports, social media and local media

10. Other

• Deputise for the Programme Managers as required
• Report to the Board of Trustees in person or in writing on a quarterly basis as required

11. Standard clauses

• The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy
• The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times
• The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy
• This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment

This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.

Do you want to be part of an ambitious committed giving team to raise vital funds for the work of Great Ormond Street Hospital (GOSH)? Join us to deliver one of the sector’s largest regular giving programmes through working on engaging and successful campaigns.
 

Great Ormond Street Hospital Charity is currently hiring for two Fundraising Executives to support the delivery of the Committed Giving programme. One of these roles focuses on delivering acquisition through digital, DRTV and offline channels. The other role focuses on supporter retention delivering digital, phone and mail stewardship campaigns. 

Both roles are responsible for supporting the day-to-day delivery of campaigns and work on key projects across the team.
 

Salary 
 

The salary for this position is £34,563 per annum and we operate a hybrid working model of a minimum of 2 days per week in the London office.  
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.  

Key Responsibilities

• Delivering key campaigns across committed giving, regular giving, lottery and new product develop with a focus on either acquisition or retention
• Supporting the delivery of campaigns through campaign briefs, timings plans, and KPIs against budgets – primary across digital, DRTV, and telephone.
• Working with third-party agencies to deliver day-to-day campaign activity
• Providing project and administrative support across the team, including tracking income and expenditure, managing campaign results, and improving processes.

Skills, Knowledge and Expertise

• Understanding of direct marketing or committed giving across multiple channels.
• Strong project management and campaign management skills.
• Ability to develop strong working relationships with internal and external stakeholders.
• Ability to manage multiple projects and admin tasks at once.
• Experience of tracking and reporting on performance.

 Please refer to the full job descriptions below for more information. 
 

About the team 
The Committed Giving Team is a high achieving, fast-paced team responsible for the acquisition and retention of committed/regular donors. The team work across 3 key areas; Acquisition, Direct Dialogue Acquisition (Face to Face channels), and Retention (Stewardship).  

The Acquisition team is responsible for the recruitment of new regular givers and lottery players, through digital, DRTV, and other offline channels. 

The retention team is responsible for the ongoing stewardship and engagement of over 300,000 donors, ensuring that supporters are inspired to give for many years. 
 

The team work closely together with the shared aim of delivering exceptional supporter experience and raising the reliable income the hospital needs to help provide extraordinary care for seriously ill children and their families. 

DBS - note a basic DBS check is required for this role.

Start your fundraising career with a leading national anti-prejudice charity and help build the relationships that make our work possible.

Gain hands-on experience across trusts, donors, events and fundraising operations while developing valuable skills in a supportive, mission-driven team.

The Anne Frank Trust UK empowers young people to challenge all forms of prejudice through education and dialogue. We are looking for a motivated, organised and enthusiastic Fundraising Assistant to join our Development Team and play a key role in supporting the fundraising activity that enables our work to reach thousands of young people each year.

This is an ideal opportunity for someone looking to take their first step into fundraising or the charity sector. You do not need extensive fundraising experience. We are looking for someone with strong organisational skills, excellent attention to detail and a genuine commitment to our mission. In return, you will receive hands-on training, mentoring from experienced colleagues and opportunities to develop your skills and take on increasing responsibility.

As Fundraising Assistant, you will support all aspects of fundraising and donor engagement. From processing donations and managing supporter records to helping deliver events, steward donors and support trust and foundation fundraising, you will gain broad experience across multiple fundraising disciplines. As your confidence develops, you will have the opportunity to contribute to funding applications and manage smaller grant requests independently.

You will work closely with colleagues across the organisation, supporting donor visits, fundraising events and school engagement opportunities, while helping to ensure our supporters receive an outstanding experience at every stage of their journey with the Trust.

We are looking for someone who is curious, proactive and eager to learn. If you enjoy building relationships, are comfortable balancing multiple priorities and want to be part of an organisation committed to equality, diversity and youth empowerment, we would love to hear from you.

This role offers a unique opportunity to develop a strong foundation in fundraising while making a meaningful contribution to an organisation that helps empower young people create across the UK to recognise and challenge all forms of prejudice.

SALARY: £28,860 (Includes London Weighting)

CONTRACT: Permanent

HOURS: Full time (37.5 hours per week)

Usually Mon-Fri 9am to 5.30pm.

4 days out of 5 (Monday to Thursday) in the office in London.

Occasional work required outside usual time for events with Time Off In Lieu provided.

Office Based – with a day to work from home and occasional UK-wide travel and overnight stays.

BENEFITS: The postholder will be entitled to the Trust’s standard benefits, pro-rated where applicable, and subject to scheme rules and eligibility. These include: 28 days’ annual leave plus statutory holidays in England and Wales and any additional discretionary closure days in December; contributory pension (10% total: 5% employee/ 5% employer) with option to increase to 17% (7% employee, 10% employer) post-probation; cycle to work scheme; Employee Assistance Programme

Tasks and Responsibilities

· Maintain and update the fundraising database, ensuring supporter records are accurate, complete and up to date.

· Process donations and prepare acknowledgement letters, emails and receipts in line with donor stewardship standards.

· Manage Gift Aid administration, including data checks, record maintenance and submission processes.

· Provide administrative support to Fundraising Officers, including diary management, meeting scheduling and preparation of briefing materials.

· Support the planning and delivery of fundraising events, donor visits and receptions.

· Coordinate donor and community representative visits to schools in collaboration with the Education Team.

· Assist with the preparation of fundraising reports, presentations and internal documentation.

· Support general department administration to ensure the smooth running of the fundraising function.

· Conduct basic prospect research to identify potential funding opportunities.

· Prepare supporting documents, budgets and attachments for grant applications.

· Maintain accurate records of application deadlines, reporting requirements, funding decisions and income forecasts.

· Assist with drafting sections of funding applications and reports.

· Support the management of smaller grant applications and reports, with the opportunity to lead applications of up to approximately £5,000 as experience develops.

· Monitor grant reporting deadlines and ensure officers are supported to meet all requirements.

· Prepare thank-you letters, impact updates and other donor communications.

· Support the administration and delivery of the organisation’s Patrons Programme.

· Assist with donor stewardship activities and ensure timely follow-up actions are completed.

· Support the tracking and management of donor journeys in collaboration with the Communications team.

· Maintain accurate records of donor interactions and stewardship activity on the fundraising database.

· Help ensure donors receive a positive and consistent experience across all engagement touchpoints.

Person Specification:

ESSENTIAL CRITERIA

· An interest in fundraising, philanthropy or the wider charity sector.

· Excellent organisational skills and strong attention to detail.

· Strong written and verbal communication skills.

· Good administrative skills and confidence working with databases, spreadsheets and digital systems.

· Ability to manage multiple priorities and deadlines effectively.

· A proactive, reliable and positive approach to work.

· Willingness to learn, accept feedback and develop professionally.

· Ability to work collaboratively as part of a team.

DESIRABLE CRITERIA

· An understanding of and interest in fundraising, donor stewardship or supporter engagement.

· Experience using a CRM, fundraising database or supporter management system.

· Experience supporting events or coordinating projects.

SKILLS AND ABILITIES

· Excellent organisational skills, to manage a varied workload.

· Excellent interpersonal skills with the ability to develop relationships with relevant stakeholders.

· Ability to use initiative, problem solve and be a team player.

· Strong literacy, numeracy and IT skills.

· Excellent presentation skills.

VALUES AND PERSONAL QUALITIES

· Enthusiasm for Anne Frank, the Trust’s work including our commitment to youth empowerment.

· A deeply held belief in equality and diversity with a willingness to learn.

·A commitment to helping young people recognise and challenge all forms of prejudice.

· Willingness to travel regionally and across the UK and work evenings and weekends when required.

QUALIFICATIONS

· Educated to at least degree level or equivalent, ideally with a relevant professional qualification.

OTHER REQUIREMENTS

· Enhanced DBS check on appointment

The application process is submitting your CV and a supporting statement outlining why you want to work for the Anne Frank Trust UK (no more than 1,000 words).

Please upload your CV and Cover Letter via the Charity Job portal.

The closing date is 28th August but we reserve the right to close the posting early if enough suitable candidates are found.

First stage interviews will take place in person in our London office on Monday 14th or Wednesday 16th September with a second stage in person interview to follow.

Waking Night Support Workers

We're looking for a kind, compassionate and resilient Waking Night Support Workers to join our Mental Health Social Care Service in Ealing.

£23,088.00 per annum, working 30 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package.

This is a Waking Night role working to support young people throughout the night at the service.

The working pattern for this role Includes: three 10-hour night shifts per week, with shift times varying between 9:30pm-7:30am and 10pm-8am.

What you'll do:
- Building supportive, trusting relationships with young people and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their needs.
- An understanding of peoples' contexts and how this might be impacting them their lives and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.

What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.

Desirable:
- Experience working in complex mental health environments

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

The post will support our aims to:

• Support the health and wellbeing of the men and boys of Leeds by connecting with the individuals, projects and organisations that engage and support them, facilitating a clear line between the individual health needs of Leeds men and boys and the people who make decisions that affect them. 
• Create a learning environment where best practice can be gathered and shared with any project, individual or organisations supporting men’s health and wellbeing across Leeds.
• Raise awareness of issues affecting men and boys’ health and wellbeing,  and the activities and events which support better outcomes for men.

What is the overall purpose of the role?

At Youth Action Alliance, our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future.

We are ambitious to grow, to continue supporting more young people and influence positive change. To achieve this, we are seeking to appoint a Lead Worker for the Irish Traveller cohort to develop and deliver an innovative and progressive project in a safe, industrious, and supportive environment, working primarily with this community.

The role will cover Lead and Support Worker positions across the following projects :

Irish Traveller young people (Travellers project Lead) 11-19 years old, including;

●       Weekly workshop/sessions 

● Targeted mentoring and support - helping them to stay in education, enrol in college, seek work opportunities, and access additional support services.

● Off-site holiday activities

●       Outreach, detached work and networking

Please note, work may extend to ages 8–21, subject to funding.

Staying Connected project (Associate Lead) -young people 11-19 years old, including;

● Targeted one-to-one mentoring and support via face-to-face, online or via phone

●       Direct liaison and programme planning and development Staying Connected Project Lead

● Group support delivery

● Personal action plans, including progressive pathways

● Off-site holiday activities

●       Outreach, detached work and networking

Key Responsibilities

Programme Leadership & Delivery

• Plan and deliver an innovative, progressive programme of activities, developed in collaboration with young people and colleagues.
• Create safe, supportive spaces that foster personal and social development.
• Deliver 1 to1 and group support sessions through a variety of methods (in-person, phone, digital), providing advice, guidance, mentoring, and signposting to other services.
• Organise trips, workshops, and positive activities in line with the project delivery plan.

Project & Partnership Management

• Lead the day-to-day operational and administrative management of the project.
• Develop and manage partnerships with schools, local agencies, and trusted community stakeholders.
• Represent YAA at borough, London-wide, and partnership meetings to champion Traveller young people’s voices.
• Manage project budgets, expenditure records, and ensure assets and equipment are safeguarded.
• Supervise project staff, support workers, and facilitators, ensuring high-quality delivery and compliance with YAA standards.

Monitoring, Evaluation & Reporting

• Record attendance, case notes, and data consistently and accurately in the online database.
• Capture and share the impact of young people’s journeys through case studies, feedback, quotes, photos, and video.
• Produce monthly, quarterly, and annual performance reports for senior management and the Board of Trustees.
• Contribute to fundraising efforts by demonstrating impact and supporting applications to secure sustainable funding.

This job description cannot cover every task that may arise within the post at various times, and the post-holder will be expected to carry out other duties from time to time, which is broadly consistent with those in this document. This job description does not form part of the contract of employment.

This is a unique opportunity which merges two roles with the aim to uphold the standards of the organisations and create more access and opprotunities for young people across our services.

Person Specification

Essential Skills & Experience

• A minimum Level 3 Youth Work qualification (or equivalent).
• Strong experience working with young people, ideally including the Traveller community.
• Skilled at building positive, trusting relationships with young people, families, and partners.
• Excellent organisational skills, able to manage multiple priorities and deadlines effectively.
• Confident communicator with strong literacy, report-writing, and presentation skills.
• Competent in MS Office (Word, Excel) and database systems for recording and reporting.
• A strong commitment to equity, inclusion, and safeguarding.

Desirable

• Experience within the charity, voluntary, or community sector.
• Understanding of the specific challenges facing Irish Traveller young people.
• Track record of partnership working and external stakeholder engagement.

Lord’s Taverners

The Lord’s Taverners exists to positively impact the lives of young people facing the challenges of inequality. Through inclusive and transformative cricket programmes, we empower young people with disabilities and from disadvantaged communities across the UK and beyond.

We are now seeking an organised and proactive Visually Impaired Cricket Development Officer to join our People & Programmes directorate. You will deliver and coordinate Super 1s VI community hubs in targeted areas, ensuring sessions are inclusive and accessible for young people aged 8–25 with a visual impairment, and support the delivery of a year-round programme that promotes positive social outcomes, helping young people build confidence, skills and connections through cricket.

The Role

The Visually Impaired Cricket Development Officer will give more young people with a visual impairment the chance to play cricket regularly by growing and delivering the Super 1s programme in targeted areas, attracting new participants, and supporting coaches to build their skills and confidence.

About You

You will be an organised, proactive and people-focused individual with a passion for disability sport. You’ll bring strong communication skills, confidence, and a positive, can-do approach to working as part of a busy team.

You will bring:

• Effective communication skills, with reliable teamwork and interpersonal skills
• The ability to collaborate and build partnerships
• Strong organisational and planning skills
• The ability to work independently and use initiative
• Willingness and ability to travel as required.
• A proactive, positive approach.

At Lord’s Taverners, sport is a means to an end. We are looking for people who share our belief in sport’s power to change lives, and who are motivated by impact, inclusion and opportunity for young people.

Safeguarding 

Our organisation is committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. 

This role requires an enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974. In line with statutory guidance, applicants do not need to disclose youth cautions or any protected convictions or cautions. 

As part of our safer recruitment practices, an online search will be carried out on all shortlisted candidates. 

Benefits:

• 25 days annual leave + Bank Holidays
• Five additional holiday days between Christmas and New Year – Dates vary annually
• Pension contribution of 6%
• Group Income protection (long-term incapacity pay)
• Critical illness Cover
• Group Life assurance (death in service)
• Health Cash Plan
• Enhanced maternity and paternity leave pay
• Employee Assistance Programme
• Two volunteering days
• Birthday day off
• Season ticket loan
• Flexible Working
• Wellbeing plan

Application Instructions

As part of your application, please submit:

• Your CV, and
• A written response (maximum 500 words) to the following question:

“Please describe a time when you have developed sporting provision for young people. Briefly outline the challenge, action you took and the impact your work had on outcomes. Please focus on your individual contribution rather than a team activity and use an example from working with disabled or disadvantaged young people where appropriate.”

The written response needs to be uploaded where it asks for a covernote to be uploaded.

We will not accept applications that do not complete this task, or applications that upload a cover note in place of the required written response.

Key Dates

• Applications open: Tuesday 11 August 
• Application deadline: 23:59 on Sunday 30 August

Please note we may close the vacancy early if we receive exceptional applications. Should this occur, all applicants will be notified.

• First-stage interviews (online): Monday 7 September 2026
• Second-stage interviews (in person): Tuesday 15 September 2026

Interview Process

First Stage (Online)

The first stage will take place online and will last 45 minutes in total. The session will include:

• A 30-minute task/activity
• A 15-minute debrief with the hiring managers

Second Stage (In Person)

Shortlisted candidates who progress to the second stage will be invited to an in-person interview, comprising:

• 45 minutes of competency-based questions
• 15 minutes for further conversation about the role

Interview questions will be shared with shortlisted candidates in advance to support preparation.

Accessibility

We want every candidate to feel comfortable and able to perform at their best. If you require any adjustments or support to take part in the interview process, please let us know and we will be happy to accommodate.