Supporter experience manager volunteer roles in bellshill, north lanarkshire

Department: Community Support

Location: Remote

Time Commitment: Flexible, approximately 1-3 hours per week

Reports To: Deborah Bircham – Community Support Coordinator

About Mast Cell Action

Mast Cell Action is a charity dedicated to supporting individuals living with Mast Cell Activation Syndrome (MCAS), raising awareness, advancing understanding through education and resources and advocating for better recognition and treatment of MCAS within the medical community and the wider world.

Our stories are a key part of our community support, providing validation and reassurance to those living with MCAS, their families and carers, and helping to advocate for their needs to the medical professionals who look after them.

Main purposes of role

We are seeking a Volunteer Stories Writer to join our Community Stories team. You will play a vital role in capturing and sharing the lived experiences of individuals with MCAS. This project aims to provide a voice to those affected, helping both the MCAS community and medical professionals better understand the real-world impact of the condition.

Key tasks

• Collate emailed stories submitted by community members living with MCAS.

• Transcribe, edit, and proofread stories with accuracy and sensitivity.

• Adapt patient stories for different audiences, ensuring an empathetic and engaging tone for the MCAS community and a more structured, medical-focused version for healthcare professionals.

• Maintain high standards of spelling, grammar, and clarity in all written content.

• Work closely with the Community Support Coordinator to ensure consistency and alignment with the charity’s goals.

• Upload approved stories to the charity’s website.

Skills and Experience 

• Excellent writing, editing, and proofreading skills, with strong attention to detail.

• Ability to write with empathy and sensitivity to the challenges faced by individuals with MCAS.

• Experience in storytelling, journalism, or content writing.

• Ability to adapt narratives for different audiences, particularly medical professionals.

• Strong understanding of tone, voice, and structure in written content.

• Familiarity with basic website content management systems (preferred but not essential).

Key results/objectives

The regular updating of our Community Stories website with stories that validate our community members’ experiences, and provide positive and uplifting stories of hope. 

Those living with MCAS feel heard and seen, and validated. They have access to a library of others’ experiences that help them to navigate their own journey. 

The creation of Medical Stories which can be used to educate medical professionals about the experiences of those living with MCAS, and lobby for systemic change in diagnosis and treatment. 

Improving the quality of life of people with MCAS through access to information and support. 

What We Offer

The chance to make a meaningful difference for people living with MCAS.

Flexible, remote volunteering to suit your availability.

Opportunities to develop your skills and experience in writing and content creation.

A supportive and inclusive environment.

If you are passionate about writing meaningful stories and want to contribute to a worthwhile cause, we’d love to hear from you!

We are now entering an exciting new phase in our development and would like to add two members to our board of trustees. We especially welcome applicants from underrepresented goups so that our board better represents the people we are affected by the issues we are investigating.

About the CHPI

The CHPI was set up in 2011 to study the consequences of UK health and social care being transferred from public ownership and provision to the private sector.

We are committed to the founding principles of the NHS, and are proudly independent of both government and the corporate sector. Despite having a fraction of the financial and organisational resource of larger organisations such as the Kings Fund and the Nuffield Trust, we have had a major impact on issues such as the Private Finance Initiative, patient safety in private hospitals, care home financing, conflicts of interest in the NHS, and pandemic preparedness. Our work regularly features in the national media and in parliament.

Our Work

We are a research organisation and our main outputs are reports, analyses, blogs, social media content, and meetings with policy makers, journalists, and campaign groups, all of which are aimed at having an impact on the public policy debate.

Being a Trustee for the CHPI

The CHPI is a close-knit and committed group of people supporting an organisation that reflects our values. We meet every other month, face to face or online to support the director and oversee the governance of the organisation.

Trustees serve initially for two years.

Roles of a CHPI Trustee

The role of the Board of Trustees in CHPI is to:

• Help to develop the organisation

• Provide support for the Director in the day-to-day delivery of the organisation’s objectives

• Work with the Director to develop annual research and fundraising strategies

• Ensure that the organisation meets its statutory duties including in relation to fundraising, financial reporting, budgeting and risk management.

How do I apply?

To apply, please send a CV and covering letter setting out why you are interested in the role and how you consider your skills and experience would help to support and develop the CHPI.

Please note, we are also interested in hearing from those who might not have time to commit to being a full trustee but who wish to contribute their skills in an advisory capacity.

Job Title: Bid Writer Assistant                                                                         

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Bid Writer to support Quilombo UK in securing vital funding and resources to further our mission. This remote volunteer role is ideal for someone who is passionate about community impact, writing, and making a meaningful difference in the Third Sector. You'll work with a supportive team, gain hands-on experience in funding applications, and help shape the sustainability of impactful community programmes.

Position Overview:
The Bid Writer Assistant plays a key role in researching, drafting, and editing compelling proposals and funding applications for various projects run by Quilombo UK. The role involves close collaboration with department leads, collecting relevant data, and ensuring submissions align with organisational goals and funder expectations. It offers the flexibility to work independently, with the support of experienced professionals and tailored training where required.

Key Responsibilities:

Proposal & Bid Development:

• Research, draft, and edit funding proposals tailored to specific grants, donors, and partners.

• Review and refine existing proposals to ensure clarity, compliance, and impact.

• Collaborate with internal teams to gather relevant content, project insights, and financial information for bids.

• Develop supporting documents and presentations to accompany applications.

Strategic Input & Collaboration:

• Contribute to the bid strategy, suggesting creative and relevant ideas aligned with organisational goals.

• Maintain and manage a structured “bid plan” with timelines, approval processes, and submission deadlines.

• Liaise with HR, Finance, Marketing, and Project teams to align bid content with current projects and strategic direction.

Reporting & Organisation:

• Ensure accurate tracking and reporting of bid statuses.

• Organise bid-related documentation, supporting strong internal knowledge management.

Required Qualifications:

Education:

• Bachelor’s degree or equivalent experience in English, Communications, Business, or related fields.

Experience:

• Prior experience writing funding proposals or grant applications.

• Familiarity with fundraising, community initiatives, or nonprofit funding is desirable.

Skills:

• Strong written communication and persuasive writing skills.

• High attention to detail, organisation, and ability to meet tight deadlines.

• Proficiency in Microsoft Word; Excel knowledge is a plus.

• Confidence in researching, planning, and collaborating across teams.

• Ability to work independently and maintain professionalism and confidentiality.

Benefits:

• Gain real-world experience in nonprofit fundraising and proposal writing.

• Work with a collaborative and values-driven team.

• Receive feedback and development opportunities in bid strategy and funding.

• Build a strong portfolio of written proposals and funding successes.

• Flexible working hours with full remote access.

• Reimbursement of travel expenses if attending occasional in-person meetings.

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

Help children as Trustee of an innovative, enterprising Tees Valley Charity that is increasingly supporting children in care through fostering and a planned residential provision. Join an agency that transforms children's lives.

What will you be doing?

You will join us at an exciting time as we pursue growth of fostering and residential services, as well as growth of our early help offer. 

You will work across the Charity and the subsidiary fostering company (which we will amalgamate back into the parent Charity). 

You will have a particular focus on helping the fostering agency drive growth, ensure regulatory compliance, and deliver excellent care for children and support for foster parents. You will provide support and challenge to the management team.

You’ll contribute 2 to 6 hours a month. The Charity board meets every 8 weeks (shifting to quarterly after September) and the fostering board meets every 8 weeks. 

You’ll join a Charity that’s brought £millions of investment into Tees Valley and that helps over 1000 local people a year. We’ve been runners up at the national Charity Governance Awards and ‘community’ winners at the Hartlepool Business Awards. 

We are looking for experienced professionals who share our values and want to help. 

What are we looking for?

At this time we are specifically looking for Trustees with some of these areas of skills or experience:

Business development 

Safeguarding management

Fostering or children's residential care or childrens social work management 

Financial management 

What difference will you make?

We want to help children and family members heal from trauma, primarily through helping them develop a network of nurturing, loving and appropriately challenging relationships with people in their close and wider communities. Any small surplus we make from helping children in care will be diverted into work to help families stay together and thrive. You will join a team that strives to make this difference. You will help ensure the Charity keeps a strong focus on children and young peoples needs whilst being sustainability and ensuring the agency manages the risks associated with growth and investment in new services. 

Before you apply

After expressing an interest through the site, we'd welcome an initial conversation with our CEO and/or Chair. After that, we usually  take applications to the Board for consideration. This is usually quite a quick process. 

Could you support your local PDSA shop - and help us care for the pets of people in need?

Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.

Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise. 

There are many different ways you can help and even a couple of hours a week will make a difference.

As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.

What skills do I need?

• Are you a team player?
• Do you enjoy building relationships with people?
• Will you go the extra mile when it comes to customer service?

If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket. 

We can offer you the chance to:

• Develop fantastic retail skills for your CV
• Work flexible hours that suit you.
• Make new friends.
• Gain a qualification (if you meet the requirements)

We’re looking for people who are:

• Friendly
• Enjoy working as part of a team and with the public.
• Want to develop customer service skills.
• At least 18 years old.

Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!

PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.

To apply for this role please visit Volunteering with PDSA - PDSA

ShowerBox is a registered charity that has been providing free and secure showers as well as toiletries and supplies, warm drinks, snacks and haircuts to individuals facing homelessness since 2018. Our mission is to enhance our guests’ sense of physical well-being and dignity, help combat social isolation, and provide access to other essential resources such as health clinics and mobile libraries. By empowering individuals, we hope to help them make long term improvement in their lives.

Learning of individuals having passed away from preventable illnesses on the streets due to an inability to get clean and the social stigma associated with poor personal hygiene, Sarah Lamptey (our CEO) started offering weekly showers in St. Giles churchyard in Soho, London, from 2019. ShowerBox became a Charitable Incorporated Organisation (CIO) in 2021 and since then has been expanding nationally. Now, we operate in multiple sites – Central London, Birmingham, and Barking – either independently or in partnership. Central London remains our biggest site, followed by Birmingham and Barking, and we are in initial discussion with others. We receive our funds through philanthropy – currently supported by National Lottery Community Fund, Vitol Foundation, HS2, amongst others. 

The Board of Trustees is the ultimate governance body for the organisation, serving as stewards of the organisation’s resources, and is ultimately responsible for ShowerBox’s strategy, operations, adherence to law and regulation and financial management. The Trustees serve on a voluntary basis, and meet four or five times a year (online or in person in London).

What are we looking for?

We are looking for a Chairperson to take ShowerBox forward into an important and influential role following and building on the success it has had since becoming a CIO and expanding into 3 locations.

The Chair leads the Board of Trustees and works closely with ShowerBox’s CEO to achieve its goals. The Chair is responsible for key areas, including:

• Providing effective strategic leadership and management to the Board of Trustees enabling them to fulfill their responsibilities for the overall governance and strategic direction of ShowerBox

• Providing support to the CEO and ensuring s/he is held to account for achieving agreed strategic objectives

• Ensuring the Board meets regularly to review activities, major risks and opportunities

• Ensuring Trustees fulfill their duties and responsibilities for effective governance of ShowerBox

• Ensuring the Board is regularly refreshed and incorporates the right balance of skill, knowledge and experience needed to govern and lead the charity effectively

• Conducts an annual appraisal and remuneration review of the CEO in consultation with other Trustees

• Acts as an ambassador for ShowerBox, representing it at external functions, meetings and events as appropriate and as spokesperson for the organisation when appropriate

• Ensuring financial stability and effective and efficient administration of ShowerBox

• Safeguard the good name and values of ShowerBox

Person Specification

• Interest in making a difference in the lives of people experiencing homelessness/housing insecurity

• Experience serving as a Trustee or Board member (in either for-profit or non-profit organisation). Previous experience as Chair of a voluntary organisation is an advantage.

• An understanding of legal duties, responsibilities, and liabilities of trusteeship, together with an understanding of the financial aspects of running a charity.

• An ability to work effectively as part of a team contributing an independent perspective.

• Strong leadership, people management skills and the ability to chair meetings effectively.

• Ability to devote time and effort to support a small and growing charity and fulfill the duties outlined above.

• Prepared to attend four board meetings per year (mostly online) plus one or two ad hoc committees and/or events in line with their expertise, specific interest, or as needed

Terms of Appointment

Chair of Trustees is appointed for a 2 year, renewable term. It is anticipated that the time commitment should be no more than 2 days a month but there could be occasions when extra time will be required (for instance, during planning of new projects or when dealing with unexpected situations). The role of Chair is unpaid.

Please send your CV and a short cover letter outlining why you are interested in working with ShowerBox. Applications will be reviewed on a rolling basis. 

Web developers and designers wanted to support East London Waterworks Park in continuing to improve its website and digital infrastructure.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for web developers and designers to contribute to our community-led working group who are working on coordinating content and infrastructure for the East London Waterworks Park website. 

There is opportunity to lead on projects across web development and UX and web design, and facilitate the direction of the working group.

The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

You should be experienced in HTML, PHP, CSS, Javascript and SQL, and or UX and web design. You should be comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your skills in web design and development will be crucial in creating a visually engaging and user-friendly online presence that effectively communicates the park's biodiversity and mission. By designing engaging websites and interactive platforms, you'll help us connect with our community, inspire action, and secure the necessary support for the park's future.

Could you help to change a care-experienced child's life by reading with them for just an hour a week over a six month period?

We're looking for new volunteers to read online. Reading Heroes is a highly individualised initiative - every book that you read has been chosen specifically for you and the child.  All books are provided, and you will receive ongoing personal support from our dedicated Reading Heroes team, as well as opportunities to meet with other volunteers.

The number of care-experienced children in the UK growing; research tells us that these children are more likely to experience social, emotional and mental health problems, so we believe that Reading Heroes is a more important project than ever.

We have found that the Reading Heroes scheme has helped the children involved with their reading and other literacy-based skills, but these are not our primary purposes. Reading Heroes simply promotes reading for pleasure, and giving some of our time to children who need a little extra support - along with a kindly, friendly listener!

As a Reading Heroes volunteer, you’ll be instilling a love of stories which can have a lifelong positive impact. 80% of participants tell us they enjoy reading more after taking part.

Find out more: https://ow.ly/FVts50SBrIm

“Thank you for helping me read better and for making reading fun and not stupid boring!" (Reading Heroes participant)

Fathercraft

We want to change the perceptions of male caring and fatherhood and support more partners to get involved because it creates value for everyone.

Supporting men to be equal and active parents from the start is key for gender equality. Research from Sweden suggests that every additional month of paternity leave taken by fathers increases the mother’s lifetime earnings by 6.7% (Johansson, 2010).

80% of the gender pay gap is attributed to the motherhood penalty (World Economic Forum, 2022)

The gender pay gap more than doubles for women over 40 (ONS, 2022)

Yet despite increasing willingness and interest in taking an active parenting role, in 2022, dads spent, on average, just 55 minutes per day with their children (ONS, 2023).

This is largely due to the fact that one in three working dads don’t feel comfortable talking to their employer about family commitments and/or are not adequately supported to be the best dads and partners they can be.

We have developed an affordable, comprehensive online platform called "Father's Ed" that provides guidance, support, wellbeing services and a community for new or expectant fathers. This includes peer support between dads, science-based online, digital well-being courses covering a range of strange and anxiety triggers, e. g. financial well-being, loneliness, insomnia, etc.). We are also working on providing mental health services for new fathers through partnerships.

Social Media Graphic Designer

Volunteer Role Description (remote, unpaid)

Design for change. Empower modern fatherhood.

About Fathercraft UK

At Fathercraft UK, we’re here to redefine what it means to be a dad. Through our content, tools, and support - including our flagship platform Father’s Ed - we champion active, involved fatherhood from the very start. Our goal? To make male caregiving visible, valued, and supported.

Because when dads are supported, families thrive. And when families thrive, society moves forward.

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The Opportunity

We’re seeking a Graphic Designer to volunteer with us and help bring our message to life across our social media channels.

As the visual voice of Fathercraft online, you’ll help shape and produce design assets that are not just eye-catching - but scroll-stopping. From carousel campaigns and reels covers to branded quote cards and infographic explainers, your work will play a central role in telling stories, sparking conversations, and creating a cultural shift around fatherhood.

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What You’ll Do • Design a wide range of visual content specifically for social platforms (Instagram, LinkedIn, Facebook, TikTok). • Translate core messages into campaign-ready graphics, from single visuals to full series. • Design branded templates for use by our internal comms and content team. • Collaborate with content writers, product leads, and strategists to co-create campaign visuals. • Repurpose content into new formats, optimised for engagement and readability. • Maintain visual brand consistency across all creative assets.

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You Should Have • Demonstrable experience creating social-first graphics (either freelance, agency or self-initiated). • Proficiency in tools like Figma, Canva, Adobe Illustrator, Penpot, or similar. • A strong understanding of visual hierarchy, accessibility, and platform best practices. • A creative eye and a clean, contemporary design sensibility. • An ability to work to a brief—but also bring fresh ideas to the table. • Experience working with social media managers or content teams is a plus. • A portfolio or sample of work that showcases your design thinking and execution.

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What You’ll Gain • Real-world experience designing for a growing, purpose-driven brand. • Exposure and recognition for your work on our live platforms. • The chance to contribute to a national conversation around gender, parenting, and care. • Flexible hours and remote collaboration. • A great addition to your portfolio and professional references.

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To Apply

Please apply via We Make Change and include: • Your LinkedIn profile • A link to your design portfolio or sample works • A short note about why this mission resonates with you • An email address where we can reach you

Use your creativity to make a real impact. Design the future of fatherhood with us.

Weekly Time Commitment

4-6 hours per week

Duration of Volunteer Role (remote)

3-5 months

Yamaya Afrique

Yamaya Afrique is an innovative and creative academy committed to promoting the African arts and culture as well as sustainable development and education

Empowering African Communities through Education and Creative Expression

Yamaya Afrique is dedicated to bridging the educational gap in English-speaking African countries by providing accessible, high-quality learning opportunities. Our creative writing courses not only foster literary talent but also promote the side hustle culture, empowering individuals in underserved communities to unlock their potential.

Tackling Key Challenges

We address pressing issues that hinder educational progress, including:

• Limited access to quality education*: We strive to make learning more inclusive and accessible.
• Inadequate educational resources and infrastructure: Our initiatives provide essential resources and support to under-resourced communities.
• Lack of digital literacy and skills*: We equip individuals with the skills needed to thrive in the digital age.

Amplifying Brand Visibility

In addition to our educational initiatives, we leverage our website's considerable traffic to market brands and increase their online presence. By partnering with us, brands can reach a targeted audience and contribute to the growth and development of African communities.

Solution: Empowering African Communities through Education and Creative Writing

Yamaya Afrique's solution involves:

1. Creative Writing Courses: Developing and delivering high-quality, accessible creative writing courses that cater to the needs of underserved communities.
2. Digital Literacy Programs: Providing digital literacy training to equip individuals with the skills needed to thrive in the digital age.
3. Educational Resources: Offering essential educational resources, including online materials and support, to bridge the gap in access to quality education.
4. Brand Partnerships: Collaborating with brands to promote their products or services through our website, while contributing to the growth and development of African communities.

Key Components

1. Online Platform: Utilizing our website as a hub for educational resources, creative writing courses, and brand partnerships.
2. Community Engagement: Fostering a sense of community among participants, promoting collaboration, and encouraging creative expression.
3. Mentorship: Providing guidance and support to participants through experienced mentors and industry professionals.
4. Impact Measurement: Tracking and evaluating the impact of our initiatives to ensure they are meeting their intended goals.

By implementing this solution, Yamaya Afrique aims to make a meaningful difference in the lives of individuals in English-speaking African countries, while also providing a platform for brands to reach a targeted audience. We are open to working with brands seeking to penetrate the African society and 10 percent of the funds generated from this goes into charity

Join the Yamaya Afrique Team: Empowering African Communities through Creativity and Education Are you passionate about creativity, writing, and marketing? Do you want to make a meaningful impact in African communities? We're looking for dedicated volunteers to join our team! As a volunteer with Yamaya Afrique, you'll have the opportunity to:

• Contribute to our creative writing courses and educational programs
• Help us develop and implement marketing strategies to reach a wider audience
• Support our mission to empower individuals in underserved communities
• Help us raise funds: Volunteer your skills to support our fundraising efforts and help us secure the resources we need to continue our work Whether you're a writer, marketer, event planner, or grant writer, we have a role for you! By volunteering with us, you'll not only be making a difference in the lives of others, but also gaining valuable experience and building your network. Join the movement: Be part of a community that's passionate about creativity, education, and empowerment. Let's work together to create positive change!

Digital Marketer

Volunteer Role Description (remote, unpaid)

Responsibilities:

• Develop and execute digital marketing campaigns across social media, email, and other online channels
• Create and schedule engaging content for our social media platforms
• Analyze and report on campaign performance, providing insights for future improvements
• Collaborate with our team to identify and prioritize marketing goals and objectives
• Stay up-to-date with the latest digital marketing trends and best practices -Must have a good writing skills

Weekly Time Commitment

2-3 hours per week

Duration of Volunteer Role (remote)

3-4 weeks

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

Job description

Quilombo UK is looking for a Bid Writer (Grant & Funds), who loves to face work challenges; to join their growing team.

The Bid Writer (Grant & Funds) will play a critical role by assisting the manager to prepare the proposal that helps the organization to further develop and establish.

This role offers a great opportunity for the right person who is looking to; gain experience in the Third Sector; love to 'give back to their community'. The role is for you if you are looking for flexibility and autonomy. Where necessary specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Apart from writing proposals, you will also be reviewing and editing previously written content wherever necessary.
• Working with other team members to produce bid responses and writings
• Helps in writing funding applications for the varied projects that we run in order to meet our organisational objectives.
• Also helps in presentations and all supporting documentation.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential

• You must be based in the UK
• You will need to have good written skills
• Able to write effective, concise and compelling content
• You will be self-starting and willing to research and look for new funding opportunities that match our aims and objectives;
• Ability to work on tight deadlines
• Well organized, proactive and able to deliver tasks efficiently.
• Able to speak confidently with a variety of stakeholders.
• Good time-management skills.
• Proficiency in Microsoft Word and excel.
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.

The volunteering program with Quilombo UK requires a minimum of 16 weeks of commitment. We are looking for someone who can offer 12 hours a week, Monday - Friday (2 times a week).

Please note that this is a volunteering unpaid role.

Job Types: Part-time, Volunteer

Benefits: Work from home

Experience:

• Technical Writing: 2 years (preferred)

Work Location: Remote

Join Us as a Trustee – Help Shape a Safer Future

About the Role
We are seeking passionate and committed individuals to join our Board of Trustees. As a trustee, you’ll play a vital role in helping shape the strategic direction of the charity, ensuring good governance and supporting our leadership team to deliver high-quality, impactful services.

What We’re Looking For
We welcome applications from people of all backgrounds. We are especially keen to hear from individuals with experience in any of the following areas:

- HR

- Training

- Marketing and communications

- Estate/ property management

- Safeguarding and medical/ health backgrounds

You do not need previous board experience—we provide a full induction and support. What matters most is your commitment to our values and your willingness to contribute your time, insights, and passion.

Why Join Us?

• Make a real difference to the lives of clients
• Gain strategic and governance experience
• Be part of a supportive, forward-thinking team
• Help champion equity and amplify the voices of those often unheard

Trustee Duties

• Support and provide advice on Safer Places’ purpose, vision, goals and activities
• Approve operational strategies and policies and monitor and evaluate their implementation
• Oversee Safer Places’ financial plans and budgets and monitor and evaluate progress
• Ensure the effective and efficient administration of the organisation
• Ensure that key risks are being identified, monitored and controlled effectively Review and approve Safer Places’ financial statements
• Keep abreast of changes in the operating environment
• Contribute to regular reviews of Safer Places’ own governance.
• Attend Board meetings, adequately prepared to contribute to discussions
• Use independent judgment, acting legally and in good faith to promote and protect Safer Places’ interests, to the exclusion of personal and/or any third-party interests
• Contribute to the broader promotion of Safer Places’ objects, aims and reputation by applying your skills, expertise, knowledge and contacts

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. 

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. 

Ready for an adventure? Dive into the heart of Quilombo UK by exploring our website and videos! Explore the values that guide our mission, values, and the impactful work we do to make a difference in our community.

Join us in leading positive change!

The Admin Assistant role offers a great opportunity for the right person who is looking to: 

• Gain experience in the Third Sector. 
• Develop their skills and management experience; or just simply 'give something back to their community'. 

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Managing organisation of meetings and appointment
•  Organising events and conferences
• Managing databases
• Implementing and maintaining procedures and administrative systems
•  Liaising with staff
•  Miscellaneous tasks to support the team.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential:

• You will need to have good written skills. 
• Well organised, proactive, and able to deliver tasks efficiently.
• Good time management
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.
• Able to participate at least 12 hours a week (2 days, 6 hours each day)

Desirable

• Committed to working with the community with a passion for helping others less fortunate.
• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.