Supporter experience manager volunteer roles in bexleyheath, greater london

Who are LRMN? 

We offer refugees, asylum seekers and other migrants a specialist and holistic service. We  advocate for people’s rights, campaign for wider change, meet their basic needs and help them improve their wellbeing. 

Why do we need you? 

Triage volunteers are an essential part of our team, making sure that clients are able to access the right service. You will deal with initial client enquiries (in person, over the phone or by email), assess what support clients need and help the access the right service for them.  This might be with us, a partner or another external service. 

Our triage team is integral to the smooth running of LRMN. Without them our advisors wouldn’t be able to provide life changing support to the people who access our services. 

Our triage team are the first people that clients will talk to so it is essential that we offer a safe, welcoming and non-judgemental space and give them the right information about the services we offer. Given the demand that we face, volunteers help us do that. 

What activities will you be involved in? 

As part of our triage team, you will volunteer alongside staff and fellow volunteers to: 

• Welcome clients to our office/Migrant Hub and speak to them about their needs • Help clients and referrers understand the services we offer and how to access them • Respond to new referrals and upload them onto our case management system

• Contact clients to book in appointments and follow up referrals 

• Take on other administrative tasks as identified from time to time 

As you become more experienced, you may be involved in giving basic advice, providing  support letters and other duties. 

Our triage volunteers can be based at our office (in Deptford Monday-Friday), or our Migrant Hub drop-in service (in Woolwich on Tuesdays), or both! Just let us know in your application form what interests you. 

You will be supervised by the Business and Operations Manager and/or Migrant Hub Coordinator but will liaise with staff across the organisation as appropriate. 

What can you gain from this opportunity? 

By volunteering with LRMN, you will: 

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London 

• Be part of a diverse, knowledgeable and proactive team in an organisation that has been running for over 25 years 

• Gain experience of admin work in a business environment 

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants

• Have regular support and supervision from the Business and Operations Officer

• Be provided out of pocket expenses to the value of £6 for lunch per day (4+ hours) &  up to £15 travel expenses (when volunteering in the office for 4+ hours) 

Is there induction and training? 

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and  responsibilities, safeguarding, record keeping and use of our client management system  (Advice Pro).

You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team.

Who are LRMN looking for? 

We’re looking for someone who is: 

• Passionate about supporting migrants, refugees and asylum seekers 

• Friendly and approachable and can manage professional boundaries 

• Excellent communicatiuon skills

• Proactive and able to use own initiative 

• Organised and methodical 

• Respectful of client confidentiality 

• Experienced in working with multicultural communities 

• Able to use their digital skills to make referrals and manage online systems 

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team  with a range of experiences. We encourage people with lived experience of the asylum and/or immigration system to apply. If you need additional support to apply or volunteer, please contact us. 

What commitment do you need to make? 

We ask volunteers to commit to volunteering one day a week during office hours (Mon-Fri)  for at least six months. 

Social Trustee

The Trust is seeking an exceptional individual to join the Social Committee of the Board. The successful candidate will bring senior experience, ideally at board level, of  service delivery and/or service evaluation in the social justice, social care and related fields.

The closing date for receipt of applications is Wednesday 25 June 2025 at 12 noon.

The Sir Halley Stewart Trust is a grant-making charity that awards around £1million per year to innovative research and development projects in the medical, religious and social fields. The focus of the Trust’s work is the prevention of human suffering and distress, both in the UK and overseas.

The Trustee Board is comprised of specialists in the Trust’s fields of interest as well as direct descendants of the founder, the pioneering industrialist and philanthropist Sir Halley Stewart.   

The Social committee awards grants that are either practical on-the-ground projects (development projects) or focussed on the practical impact of research findings (research projects), which attempt to:

· Prevent and resolve conflict, promote reconciliation, encourage re-connection between family members.

· Help people to ‘move beyond disadvantage’.

· Help people who may be vulnerable and/or have been exploited.

Recent grants under the social theme have covered housing, modern slavery, asylum and refugees, LGBTQ+, work insecurity, disabilities, the criminal justice system, care leavers, youth services, and loneliness.

The Trust values diversity on the Board of Trustees and makes appointment decisions based on an individual’s experience, qualifications, merits and the needs of the Trust.

· Role: Help guide board strategy and assess Social applications as part of the dynamic trustee team of this influential and agile grant-making foundation. 

· Location: National

· Remuneration: Voluntary role, reasonable expenses

Deadline for applications: Wednesday 25 June 2025 at 12 noon

RollaDome All Skate is seeking a dedicated and enthusiastic Campaigns Fundraising Officer (Volunteer) to join our team. In this role, you will contribute to the development and implementation of impactful fundraising strategies to support our roller sports programs and youth empowerment initiatives. This volunteer opportunity is ideal for individuals passionate about making a difference in the nonprofit sector and gaining hands-on fundraising experience. 

Key Responsibilities 

• Assist in developing and executing fundraising strategies aligned with RollaDome's mission. 

• Research potential funding opportunities and support grant proposal preparation. 

• Cultivate relationships with donors and sponsors through outreach and stewardship activities. 

• Help plan and coordinate fundraising events, including logistics and promotion. 

• Support online fundraising campaigns across digital and social media platforms. 

• Maintain donor records and assist with data analysis to track fundraising performance. 

Skills & Qualifications 

• Strong interpersonal and communication skills. 

• Excellent organizational and time-management abilities. 

• Basic understanding of fundraising techniques and nonprofit operations. 

• Proficiency in Microsoft Office (Word, Excel, PowerPoint). 

• Ability to work independently and as part of a team. 

• Enthusiasm for RollaDome’s mission and youth development. 

• Experience with social media and digital fundraising platforms (desirable but not essential). 

Commitment 

• Minimum 15 hours per week, with flexible hours.

Benefits 

• Professional Development: Gain practical experience in nonprofit fundraising and campaign management. 

• Networking Opportunities: Connect with industry professionals and expand your network in the nonprofit sector. 

• Mentorship: Receive guidance and support from experienced fundraising staff. 

• Impact: Make a meaningful contribution to RollaDome’s programs, supporting youth and community development. 

• Flexible Hours: Enjoy flexibility in your volunteering schedule with remote options available. 

• Career Advancement: Build skills that enhance your CV and may lead to future opportunities within RollaDome or other organizations. 

The Lyric Hammersmith Theatre is one of London’s leading producing houses. We produce world class theatre from the heart of Hammersmith. The Lyric is committed to being part of the community, and we believe passionately in excellence and integrity in everything we do.

The Lyric’s Nomination Committee is seeking a new Chair for Lyric Hammersmith Enterprises Ltd, who will also serve as a Trustee of Lyric. The subsidiary is governed by a non-executive Board of Directors, chaired by this role.  Lyric Hammersmith Enterprises is responsible the Lyric’s non-charitable trading operations including catering, hires and events. Our commercial income is critical to helping the Lyric achieve its artistic and charitable objectives.

We are looking for a Chair with influence and authority, strategic thinking and sound judgement with particular expertise in commercial operations and income generation. You will need to share a passion for our artistic work and our commitment to being an equal, diverse, inclusive and environmentally sustainable organisation.

This role will serve as a Trustee to the charity, joining the existing Board for an initial three-year term. Trustees support the Chair, Lorraine Heggessey, and offer their expertise and guidance to the Executive Team.

We are particularly interested in those who have a strong connection with West London.

Who we are

As the charity partner of the Royal College of Veterinary Surgeons (RCVS), we are dedicated to advancing the quality of veterinary care for the benefit of animals, the public and society. We achieve this through evidence-based veterinary medicine, research and education. By working together with veterinary teams, animal owners and all those involved in animal health, we strive towards our vision of healthier animals, people and planet. 

The role

We are looking for individuals who share our commitment to improving animal health to join our Board as lay trustees. Lay trustees (ie, trustees who are not vets or vet nurses) play a crucial role in ensuring that the Board benefits from a diverse range of perspectives and skills. 

We are particularly seeking people who have experience of: 

• Fundraising and/or leadership in the charity sector, or 

• Business development and entrepreneurship, or 

• Commercial leadership experience, with a strong understanding of business operations and strategic management, or 

• Quality Improvement in human healthcare

This is a voluntary position, offering a unique opportunity to contribute to the strategic direction and governance of a dynamic charity.

Key responsibilities 

• Attend and actively participate in three Board meetings each year and additional committee meetings as required. 

• Provide independent oversight and constructive challenge to the Board’s decision-making processes. 

• Ensure the charity adheres to its mission, values and legal obligations. 

What we offer 

• The opportunity to make a significant impact on animal health and welfare, the veterinary profession and experience of animal owners. 

• A supportive and collaborative board environment. 

• Reimbursement of travel expenses. 

Trustees are appointed for a term of three years, with the option of re-appointment for a further term. 

If you are passionate about making a difference to the veterinary care that animals receive, we invite you to join us in shaping the future of our charity.

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

This is an exciting time in our growth as we look to grow our governance systems, build on our successes and ensure we are a radical, dynamic organisation rooted in our anti-racist and anti-oppressive values.  We are looking for a new Chair for our Trustee board, to join us and help lead and shape the future of the organisation. 

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

At Cats Protection we help thousands of cats and kittens each year thanks to our dedicated and passionate volunteer groups. We have branches across the UK, all of which help our cats in different ways. Branches take in stray and abandoned cats and ensure they receive the veterinary care and attention they deserve; help raise funds, promote neutering and help spread cat welfare messages. Our branch team leader volunteers lead their local team by supporting and managing volunteers within their group, maintaining communications with both volunteers and employees, and helping promote a positive and professional image of Cats Protection.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

A bit more information about this role and the team

• To drive and support our new initiative partnering with a private cattery

What we need from you

You’ll be:

• Supporting your team of volunteers in all aspects of their roles, making sure volunteers are happy and confident
• Making sure the team observes charity best practice and compliance
• Collaborating with your Branch Development Manager (BDM) to plan volunteer activity
• Leading the team to follow Cats Protection policies, procedures and guidelines
• Monitoring expenditure and helping ensure long term financial stability of the volunteer group
• Organising and chairing team meetings
• Acting as an ambassador for Cats Protection

Time expectation

Our branch team leader volunteers usually spend 10 to 15 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed. There will be times of year when more hours are required, such as towards the end of the financial year, but support and guidance are available.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Position Overview:
The Programme Specialist is critical in supporting the delivery of a high-impact employability and skills development programme. Working under the guidance of the Programme Lead, this position focuses on coordinating projects, managing participant engagement, and ensuring the smooth execution of training initiatives, mentorship activities, and job placement efforts. The Programme Specialist directly empowers individuals to achieve workforce readiness and sustainable employment.

Key Responsibilities:

1. Project Coordination:

   • Assist in managing day-to-day activities of the programme, including onboarding, skills assessments, and skills development of participants.

   • Track progress against programme milestones (e.g., participant enrollment and completion rates) and flag delays to the Programme Lead.

2. Participant Support:

   • Serve as a primary point of contact for participants, addressing inquiries and providing guidance on programme resources, training modules, and job search tools.

   • Maintain accurate participant records, including attendance, skill assessments, and post-program outcomes.

3. Stakeholder Engagement:

   • Support the Programme Lead in building relationships with internal stakeholders.

4. Data Management & Reporting:

   • Collect and analyse data on participant progress, employment outcomes, and programme effectiveness using CRM systems or databases.

   • Prepare regular reports for the Programme Lead to inform decision-making and demonstrate impact to funders/stakeholders.

5. Logistics & Compliance:

   • Manage programme materials, including training resources, digital platforms, and participant handbooks.

   • Ensure compliance with programme guidelines, confidentiality policies, and grant reporting requirements.

1. Continuous Improvement:

   • Gather feedback from participants and partners to identify opportunities to enhance programme delivery.

   • Support the implementation of new tools or processes to improve efficiency and participant satisfaction.

Required Qualifications:

• Education: Bachelor’s degree in Social Sciences, Education, Human Resources, or a related field.

• Experience:

  • 1–3 years in programme coordination, workforce development, adult education, or a similar role.

  • Experience working with diverse populations, including youth, underserved communities, or career changers.

• Skills:

  • Strong organisational and multitasking abilities, with attention to detail.

  • Proficiency in Google products (Forms, Sheets, Docs, Slides) and familiarity with CRM tools.

  • Excellent interpersonal and communication skills for engaging participants and stakeholders.

  • Basic data analysis and reporting capabilities.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

About Jabalie

Jabalie is a UK registered charity that aims to educate and empower survivors and individuals at high-risk of gender-based violence to promote their safety, autonomy and economic independence. Our vision is a world in which people of all genders are economically empowered, free from violence and abuse, and lead full lives with freedom and autonomy.

We are currently developing an education and empowerment programme for survivors of gender-based violence, to be delivered in the UK and Kenya.

Our name is derived from the word “Jabali” meaning “strong as a rock” in Swahili, symbolising  the strength of all those we work with.

Role description

The Board of Trustees plays a vital role in making sure that Jabalie achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that Jabalie has a clear strategy and that our work and goals are in line with our vision.

As a small and newly registered charity, our Trustees have an active role in the organisation relating to their area of expertise, beyond the Board meetings.

General Trustee Duties

The duties of a Trustee include:

• Attending and contributing at quarterly Trustee Board meetings.
• Ensuring that Jabalie pursues its stated objectives (purposes) defined in its Constitution, including helping to develop a long-term strategy to achieve them.
• Ensuring that Jabalie complies with its governing rules laid out in its Constitution.
• Ensuring that Jabalie complies with charity law, company law and any other relevant legislation or regulations.
• Ensuring the financial stability of Jabalie.

Philanthropy and Development

In addition to the general duties of a Trustee, duties of the Philanthropy and Development Trustee include the following:

• Developing and overseeing fundraising strategy with action plans, ensuring they align with Jabalie’s strategic goals and financial needs.
• Cultivating relationships with donors, funders, and key stakeholders to secure financial support and long-term commitments.
• Identifying opportunities to collaborate with businesses, foundations, and institutions for sponsorships, grants, and major gifts.
• Managing and maintaining data and information on potential opportunities and relationships for generating funds in a systematic way, such as using a CRM system.
• Working with the Marketing and Communications Trustee in developing initiatives and campaigns for fundraising and generating donations.
• Managing the planning and execution of fundraising initiatives, events and campaigns to engage the community and attract new supporters.
• Working with the Strategy and Impact Analysis Trustee in establishing and overseeing impact evaluation and performance metrics in alignment of funders’ requirements.
• Evaluating the level of success of the fundraising and donor engagement efforts, and providing feedback and data analysis that could shape future initiatives, events and campaigns.
• Ensuring fundraising efforts comply with relevant regulations and ethical standards, maintaining transparency and accountability.
• Acting as an ambassador for Jabalie, championing its mission and fostering philanthropic support through networking and public speaking (as required).

What we are looking for

• Commitment to the organisation and alignment with Jabalie’s mission and vision.
• Experience in philanthropy, fundraising, or development.
• Strong networking and relationship-building skills.
• Ability to engage with donors and key stakeholders effectively.
• Willingness and ability to understand and accept their responsibilities and liabilities as Trustees and to act in the best interests of the organisation.
• Willingness to devote the necessary time and efforts required for the role.
• Strategic vision and desire to support the growth of Jabalie.

Terms of appointment

• Trustees are appointed for a 3-year term of office, subject to renewal.
• Trustees must be available to attend quarterly Board meetings, held virtually. Occasional annual strategy days may be held in-person in London.
• This position is voluntary.​

Join the Board of ScotsCare, a historic charity making a real impact for Scots in London.

Applications close on: Monday 14th July 2025

Location: London EC1Y 2AJ

Time commitment: c.1 day per month

About ScotsCare

For over four centuries, ScotsCare has been a beacon of hope for Scots navigating life’s challenges in London. Our journey began in the early 17th century, and today, we stand as a testament to resilience, compassion, and community support.

Our mission goes beyond simple financial aid. We understand that true support means addressing the complex, interconnected challenges individuals and families face. Whether it’s a family struggling with complex issues, a homeless individual seeking support, or an older person experiencing isolation, ScotsCare offers a holistic approach to support.

Our work spans multiple dimensions of care. We provide financial grants to alleviate immediate economic pressures, but we don’t stop there. Our team of dedicated professionals offer bespoke mental health services, including substance misuse, job coaching, housing and homelessness support, and advocacy services. We see each person as an individual with unique strengths and potential, not just a set of challenges to be solved.

The heart of ScotsCare is our people – both staff and volunteers. We’re constantly seeking passionate professionals who believe in our mission of breaking cycles of deprivation. Our team represents diverse backgrounds and skills, united by a common goal: creating meaningful opportunities for Scots in London.

We operate three sheltered housing sites, provide psychotherapy sessions, and run community-building programmes like our ScotsCare choir. These initiatives are more than services; they’re pathways to reconnection, healing, and empowerment.

About the role

As we establish our newly formed Property Sub-Committee, we are looking for a new Trustee to join our board and committee.

As a Trustee, this is an opportunity to be part of shaping ScotsCare’s vision.

Who we are looking for

We seek an individual passionate about supporting Scots in London with executive-level property experience to join our existing, skilled, and diverse team of Trustees.

Experience in property, asset management, estates management, housing and/or development or construction will be vital in ensuring the property strategy is congruent with strategic direction.

You will demonstrate an ability to provide constructive challenge, offering insights that support. Communication is key, so we are looking for a Trustee who is personable, approachable, and able to work seamlessly with our Chief Executive and property lead.

You will be a trusted advisor who brings both professional rigor and a genuine commitment to the charity’s goals, helping to drive ScotsCare’s vision and supporting its important work for Scottish communities.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close on Monday 14th July 2025.

RollaDome All Skate is looking for a proactive and motivated Volunteer Admin Assistant to support our charity’s administrative operations. This volunteer position offers valuable experience in administration, volunteer coordination, and event management. You’ll assist with bookings, data management, and communication tasks. 

Expenses will be reimbursed for any out-of-pocket costs related to your role. 

Key Responsibilities 

• General Admin: Handle inquiries, emails, and record-keeping. 

• Booking Management: Manage membership and attendance records. 

• Data Entry: Maintain up-to-date data for reports. 

• Volunteer Coordination: Assist in recruiting and scheduling volunteers. 

• Event Support: Help organize and assist during community events. 

• Inventory: Track stock and deliveries for events. 

Skills & Qualifications 

• Strong attention to detail and organizational skills. 

• Good communication skills (written and verbal). 

• Ability to multitask and stay organized. 

• Proficient in Microsoft Office. 

• Experience in admin or volunteer coordination is a plus. 

Commitment 

• Minimum 15 hours per week, with flexible hours. 

Benefits 

• Gain valuable experience in a nonprofit setting. 

• Develop skills in administration, volunteer coordination, and event management. 

• Expenses reimbursed for role-related costs. 

• Contribute to programs that have a positive impact on the community. 

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Key Volunteer:

Our Key Volunteer role is an extra level of responsibility for someone who can commit to supporting their local Sense Shop on a regular basis. Once you've had all the training, you'll be getting involved by:

• Learning and following fire procedures.
• Open and close the shop when necessary to support the Shop Manager.
• Cash up the till at the end of the day.

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Do you have a coaching qualification, or are you working towards one? Would you like to help managers across our organisation develop their skills and confidence? As a coach, you will support managers to improve their leadership abilities, build confidence, and enhance their effectiveness in their roles. Your coaching will help them tackle challenges such as personal effectiveness, leadership credibility, career development, and conflict resolution. By providing guidance and encouragement, you will play a key role in helping managers grow, develop new skills, and lead their teams more effectively.

What you will be doing

• Deliver coaching sessions for managers at various levels, from team leads to department heads.
• Provide a safe, open, and confidential space for coaching conversations focused on leadership, communication, conflict resolution, managing change, and interpersonal skills.
• Use clear and effective coaching methods and models.
• Maintain confidentiality and follow Hestia’s coaching programme guidelines.
• Define clear roles for both the coach and coachee, ensuring there are no conflicts of interest.

The skills you need

• A recognised coaching qualification (or currently studying towards one), such as ICF or EMCC, or significant coaching experience at a management level.
• Experience in the social care sector (desirable but not essential).
• Strong communication and listening skills.
• Willingness to participate in supervision and continuous learning.
• A friendly, approachable, and supportive manner.
• Understanding of confidentiality and professional boundaries.

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.