Supporter experience manager volunteer roles in hillingdon, greater london

The role in a nutshell: 

Lead volunteers help to keep Age UK charity shops running like clockwork and are an essential part of our retail division. Our charity shops raise vital funds, which aid and support a wide range of services which Age UK delivers. If you have some free time available and have a passion for retail management, we can help you find a new sense of purpose in your life. 

What will you be doing? 

As this is such a key role, the task list for this role is understandably lengthy.
Key activities include but are not limited to the following:
•To assist in the security of the shop and its stock, and bank takings when required. Opening the shop or securing the shop at close of business when required. 
•Ensure cash handling processes and procedures are adhered to and exchanges and refunds actioned promptly. 
•Ensure Health & Safety regulations are understood and complied with; Alcumus (incident reporting and health & safety check recording system) understood and completed.
•Ensure compliance with all organisational policies and procedures.
•Always deliver great customer service.
•Support other volunteers, ensuring gift aid is captured on both donations and sales.
•Provide training and support on the till to other volunteers as required. 
•General retail duties - again not limited to but including- accepting donations (stock or cash), promote gift aid, operate till, take phone calls and deal with enquiries, keeping the shop clean and tidy, pricing, displaying and sale of donated goods and merchandise.  Deal with refunds and customer complaints.
•Live Age UK’s values; follow our code of conduct and our Diversity; Equity and Inclusion policy. 

How would you be supported in this role? 

When you become part of our team, you will receive a mixture of e-learning and ‘on the job practical training,’ to get you started. As you progress in the role, you will receive refresher training and ongoing support. We will also reimburse ‘role-related expenses’ and provide further opportunity to shape the volunteering that you do. To be a Lead Volunteer we do have a specific training plan we would need you to complete. 

Why do we need volunteers in this role? 

Lead volunteers have an important part to play in the ongoing success of our retail division, as they help us raise funds though our shops, to reach and support more older people. Occasionally we find ourselves in a position where no paid staff are available to open the shop which disappoints customers and donors alike; and decreases the funds we can raise to support people in later life. Lead volunteers give an additional layer of flexibility to help us keep our doors open. 

Additional information: 

We offer a wide variety of flexible shifts for volunteers, to fit around your personal circumstances. However for this role there will be times when we do make a specific ask of you. 

What skills, interests or experience might be helpful in this role? 

We welcome applications from people with a wide range of skills and experiences. For this role, previous experience of working in retail would be a real advantage; and you would need to show commitment and regular attendance to ensure you are fully up to speed with our policy and procedures; and what’s going on in the shop. If you are looking for a career in retail and looking to gain some crucial experience this could be the ideal role for you-equally if you are retired but keen to keep your hand in; we could really benefit from your experience! Therefore, if you are a team player and open to learning whilst following Age UKs policies, you will be an excellent addition to our ever-growing team of amazing volunteers. Our shop teams are stronger when they are inclusive and representative of their communities, so we will do our absolute best to find a role that works for you. 

The role in a nutshell: 

Lead volunteers help to keep Age UK charity shops running like clockwork and are an essential part of our retail division. Our charity shops raise vital funds, which aid and support a wide range of services which Age UK delivers. If you have some free time available and have a passion for retail management, we can help you find a new sense of purpose in your life. 

What will you be doing? 

As this is such a key role, the task list for this role is understandably lengthy.
Key activities include but are not limited to the following:
•To assist in the security of the shop and its stock, and bank takings when required. Opening the shop or securing the shop at close of business when required. 
•Ensure cash handling processes and procedures are adhered to and exchanges and refunds actioned promptly. 
•Ensure Health & Safety regulations are understood and complied with; Alcumus (incident reporting and health & safety check recording system) understood and completed.
•Ensure compliance with all organisational policies and procedures.
•Always deliver great customer service.
•Support other volunteers, ensuring gift aid is captured on both donations and sales.
•Provide training and support on the till to other volunteers as required. 
•General retail duties - again not limited to but including- accepting donations (stock or cash), promote gift aid, operate till, take phone calls and deal with enquiries, keeping the shop clean and tidy, pricing, displaying and sale of donated goods and merchandise.  Deal with refunds and customer complaints.
•Live Age UK’s values; follow our code of conduct and our Diversity; Equity and Inclusion policy. 

How would you be supported in this role? 

When you become part of our team, you will receive a mixture of e-learning and ‘on the job practical training,’ to get you started. As you progress in the role, you will receive refresher training and ongoing support. We will also reimburse ‘role-related expenses’ and provide further opportunity to shape the volunteering that you do. To be a Lead Volunteer we do have a specific training plan we would need you to complete. 

Why do we need volunteers in this role? 

Lead volunteers have an important part to play in the ongoing success of our retail division, as they help us raise funds though our shops, to reach and support more older people. Occasionally we find ourselves in a position where no paid staff are available to open the shop which disappoints customers and donors alike; and decreases the funds we can raise to support people in later life. Lead volunteers give an additional layer of flexibility to help us keep our doors open. 

Additional information: 

We offer a wide variety of flexible shifts for volunteers, to fit around your personal circumstances. However for this role there will be times when we do make a specific ask of you. 

What skills, interests or experience might be helpful in this role? 

We welcome applications from people with a wide range of skills and experiences. For this role, previous experience of working in retail would be a real advantage; and you would need to show commitment and regular attendance to ensure you are fully up to speed with our policy and procedures; and what’s going on in the shop. If you are looking for a career in retail and looking to gain some crucial experience this could be the ideal role for you-equally if you are retired but keen to keep your hand in; we could really benefit from your experience! Therefore, if you are a team player and open to learning whilst following Age UKs policies, you will be an excellent addition to our ever-growing team of amazing volunteers. Our shop teams are stronger when they are inclusive and representative of their communities, so we will do our absolute best to find a role that works for you. 

Job Purpose

One Place London is a community interest company located in West London, engaged in Acting for Film and Music Recording workshops for young people aged 14-25, unemployed or at risk of getting involved in crime. As a key member of the Engagement Team working at Youth & Community Centres in Ealing and West London, this post will work alongside the Sound Engineer, Film Director or both to deliver Song-writing / music recording workshops and Acting for Film Workshops repectively, for young people aged 14-25.

Main Duties & Responsibilities

• Develop, promote and deliver engaging Songwriting workshop, Acting for film workshop or both for young people.

• Support, mentor, coach and ‘walk alongside’ individuals in their pursuit of independence and community cohesion.

• Undertake risk assessments and support planning interviews with new participants.

• Engage third parties to deliver support and activities to young people.

• To act as an advocate for young people and to engage partner agencies and services appropriate to the young people’s needs.

• Actively encourage job search, training, and volunteering opportunities with young people who are not in education, employment, or training.

• Undertake risk assessments and support planning with young people.

• Undertake training and professional development.

• Anything else reasonably requested by the management of the CIC.

Person Specification & Key Competencies

Qualifications and Experience:

• Demonstrable experience of programme delivery in youth, adult or community-based service

• An ability and willingness to relate positively to young people, visitors and staff

• An outgoing and friendly personality, able to communicate well and engage a wide range of people

• Ability to react positively and effectively when faced with unwanted high-risk behaviours from young people, whether targeted towards themselves, staff, visitors or other young people.

• An understanding of safeguarding principles and procedures

• An understanding of the issues facing young people

• An understanding of equality and diversity matters.

Personal Attributes

• A genuine enthusiasm for the work of the CIC.

• An outgoing and friendly personality, able to communicate well and engage positively with a wide range of people including with young people, visitors and staff.

• The ability to motivate and inspire others

• An ability to work under pressure and manage challenging situations.

• Good organisational skills in order to manage a highly varied and unpredictable workload.

• A creative and flexible approach to work.

We are an equal opportunities CIC with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.

Please apply now for this rewarding position and be part of an amazing CIC who continue to support and achieve wonderful things within the west london community.

For further information on One Place London CIC, visit https://oneplace.london

Socials: @oneplacelondon

London City Mission (LCM) shares the gospel alongside the local church of London, equipping everyday Christians to lovingly bring a message of hope in Christ to those least likely to hear it.

Webber Street is LCM’S Day Centre for people who are homeless - based just around the corner from Waterloo station. We welcome up to 70 guests a day - we seek to give them not only relief from life on the streets, but also help in taking the first step out of homelessness.

We also seek to meet the emotional and spiritual needs of guests, as well as the physical ones, to help restore some of the dignity that life on the streets has taken from them and to share the life-transforming news of Jesus!

Role Description:

Morning Volunteer (Mondays to Thursdays 8:00-12:30)

This role involves serving our guests breakfast at our morning sessions when we usually have around 60-80 guests each session. Our volunteers come from many walks of life, backgrounds and church traditions, we want to make the best use of your gifts to connect with all of our guests and provide relevant support to them.

No. of volunteers required:  3 each morning

Afternoon Volunteer (Mondays to Thursdays 13:00-16:00)

You can also join us in helping at our weekly afternoon sessions when we have a smaller number of guests. Perhaps you have a gift of listening and coming alongside others; maybe you have artistic gifts where you can come up with new ideas for art and crafts activities and taking the lead in making these happen; maybe you have the skills to help the men with their CVs; maybe you like to show hospitality in welcoming our guests or have a heart serve drinks and refreshments; you can also join or be the lead of our weekly Bible Group.

Our weekly afternoon schedule are as follows:

Mondays- Arts group

Wednesdays- Bible group

Thursdays- Drop in (fortnightly)

No. of volunteers required:  2 each afternoon

Women only space (Fridays 9:00-12:30)

This is a designated safe space for women guests which operates once per week at our centre.  You can join our team if you would like to support our women guests.

Note: This is for female volunteers only

Centre Team

This role involves supporting the centre practically by working in our clothes store, assisting in the kitchen, and doing other practical jobs around the building such as maintenance. It's a hands-on type of role but a vital part of the ongoing ministry of Webber Street.

General Tasks

The role of volunteers at Webber Street Day Centre is to welcome and care for our guests from homeless communities. You will help to ensure smooth operation of the Day Centre by preparing the space and leaving, to help with respective activities based on its weekly programme. Specific duties will include some of the following:

Morning sessions:

o Meeting and welcoming the people who come to Webber Street Day Centre

o Assisting our staff and other volunteers in preparing the room for our guests and leaving it clean and tidy at the end of the session

o Socialising and chatting with those who attend

o Having gospel conversations with our guests

o Praying with guests at their request

o Signposting guests to where they can get help and advice

Afternoon sessions:

o Similar to the tasks in morning session, while volunteer may lead or help with art and craft activities, lead or help with bible group, welcoming guests and help with refreshments.

About You

We are looking for Christians have a compassionate heart to care for those on the margins of society and want to put their faith into action by serving.

We want to make the best use of your gifts and experience, as well as finding a time that fits with your schedule, so we’ll work with you to define how we can serve best. We have volunteers commit to come weekly, fortnightly or monthly etc.

You should be comfortable sharing your faith with guests at natural opportunities.

Job Title: Fundraising Events Volunteer – Event Organiser

  Location: Watford (hybrid)

  Time Commitment: Flexible depending on events, 6 months minimum

About Us

Watford & Three Rivers Refugee Partnership is committed to supporting refugees and asylum seekers through practical help, advocacy, and community connection. Fundraising events are essential to raising the funds and awareness needed to continue our work.

Role Summary

We are looking for an organised and motivated volunteer to take the lead in planning and delivering fundraising events. From idea to execution, you will play a key role in creating impactful, engaging events that support our mission and bring communities together.

Key Responsibilities

· Plan and organise fundraising events (e.g. benefit concerts, community dinners, quizzes and sponsored walks)

· Coordinate logistics such as venues, suppliers, schedules, and permits

· Recruit and manage other event volunteers, with support from the volunteer coordinator

· Promote events through flyers, social media, and local networks

· Manage event budgets and donations, with support from the fundraising team

· Ensure health and safety and accessibility considerations are met

· Evaluate event success and contribute to future planning

Skills and Qualities

· Strong organisational and time management skills

· Creativity and initiative in developing fundraising ideas

· Good communication and teamwork abilities

· Comfortable working independently with guidance

· Passion for refugee support and social justice

· Experience in events is a plus, but not essential

What You’ll Gain

· Hands-on experience in event planning and nonprofit fundraising

· Development of leadership, coordination, and communication skills

· Opportunity to see the direct impact of your work

Training and Support

.       Induction and event planning guidance and training

· Ongoing support from the Fundraising Lead  

· Access to charity resources and networks

· Reimbursement of expenses

Apply:

Please apply by sending you CV.

Join the governing body ('the Corporation') of Ealing, Hammersmith and West London College to determine strategy and monitor performance of a further education college with a mission of aiming high and changing lives.

What will you be doing?

West London College is a further education college with three centres located in Ealing, Hammersmith and Southall. For nearly 150 years, we have been providing training and development in the area, helping over 10,000 students achieve their career goals each year. The College has a governing body ('the Corporation') made up principally of governors appointed from outside the College to take legal responsibility for the College and make key decisions about how it is run. 

Governors are individuals with broad skills and experience drawn from local communities and businesses, as well as from the public sector. The Board also includes staff members, student governors and the College’s CEO. The CEO (the only executive member on the Board) is responsible for the operational running of Ealing, Hammersmith and West London College (EHWLC). 

The Board is advised by a Director of Governance, a professional independent of college management who accesses independent professional advice. The CEO and Board are also supported by a ‘senior leadership team’ with educational, financial and other relevant expertise. The Board, CEO and leadership team work together to set and implement college strategy and to be responsible stewards of the college’s assets.

What are we looking for?

The College has adopted the Education and Training Foundation's competency framework for governors and uses it for recruitment and performance purposes. Prospective governors should be able to evidence the majority of the Leadership and Values/Behaviours below. Developing expertise across the Technical elements will be supported by College staff and through participation in relevant training and development opportunities, for example via the Association of Colleges.

Governors will typically come to the College with a specific area of professional expertise. They need not be experienced in all of the areas highlighted.

Leadership

• The ability to think strategically about the future for further education
• A commitment to role model high standards of ethical leadership and act in accordance with the Seven Principles of Public Life
• Understanding the needs of and engaging with the college’s key stakeholders including learners, staff, employers and our communities
• The ability to provide constructive challenge and build consensus and understanding
• The ability and willingness to communicate effectively with a wide range of people and organisations

Values/Behaviours

• Connects ideas from different sources and asks insightful questions
• Actively promotes the inclusion of a full range of perspectives to inform decision-making processes
• Communicates with openness and honesty
• Brings people together around a common vision in pursuit of the college’s strategic priorities
• Focused on the bigger picture and delivering results for learners

Technical

• Understanding of the means by which the quality and performance of colleges is measured and assessed
• Appreciation of the facilities and systems involved in operating a large FE college with varied provision
• Understanding a college workforce and the complementary roles played by teaching and business support staff
• Understanding of the principles, methods and tools used for risk identification, assessment and mitigation
• An ability to interpret financial information and use it effectively to inform decision-making

What difference will you make?

Governors bring their professional experience and personal attributes to bear in support of the college’s educational mission. The Board includes a wide range of experiences and professional backgrounds. It is not necessary to have worked in an educational setting in order to serve as a college governor – indeed, the college benefits from outside perspectives just as much as experience from other schools, universities and colleges.

What we expect is a commitment to the mission, vision and values of West London College, a willingness to make a full contribution and the ability to devote the time required to make that a reality. Taking into account preparing for and attending formal meetings, visiting the colleges, and attending training and networking events, this is likely to be around 6-10 hours per month. Formal meetings are a combination of in-person and online events.

You will add value by applying your professional skills and external perspective to ensure that the College meets the challenges of its external environment with a broad perspective. 

Before you apply

Please express your interest via Reach in the first instance. Deadline is 31 Oct 2025.

Candidates whose applications meet the College's requirements will be invited to have an informal conversation to explore the opportunity in greater detail. Please note that all appointments are made formally by the Board on the recommendation of the Search & Governance Committee, and that you must be willing to undergo referencing, safeguarding checks and other mandatory training prior to an appointment being made. 

About UKCF

At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve.

Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible.

UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference.  At the national level, UKCF works with strategic partners to pilot new neighbourhood ideas and scale existing solutions across the UK, making sure resources reach people and communities where they are needed the most.

About the role

As a member of the Board of Trustees at UKCF, you share responsibility in ensuring that we have an effective, accountable governing body which provides leadership for the organisation's activities and performance. You have a legal responsibility to ensure that we carry out our activities for public benefit and we comply with our governing document and the law and act in the charity’s best interest. 

You will be committed to our values, want to actively participate in our activities and decision-making and be able to work effectively as part of a team.

Person specification

We value diversity in all its forms and believe that a diverse Board provides stronger governance. We encourage applicants from a range of backgrounds, including those who may bring lived experience of the challenges community foundations strive to address. We also encourage individuals that may never have served as a trustee before to apply. We offer a comprehensive trustee induction, ongoing trustee training and a mentor for all first-time trustees.

We are specifically looking for individuals that can contribute experience of:

• Digital Transformation

• Commercial Legal (contracts)

• Philanthropy / Fundraising

• Community Resilience / Crisis Response

• HR

• Investment Management

Shared duties of the Board Trustees

• Strategy 

• Review the vision, mission and aims of the organisation annually to ensure that our strategy aligns with our purpose

• Scrutiny 

• Set and approve policies, plans and budgets in accordance with the approved strategy, and monitor performance against key performance indicators
• Ensure the financial strength and sustainability of UKCF

• Governance 

• Ensure UKCF complies with its charitable deed and all relevant laws and regulation 
• Oversee the identification and management of risk 
• Agree or ratify all policies and decisions on matters which might create significant risk to the organisation, financial or otherwise 
• Set and maintain a framework of delegation and internal control 
• Act reasonably and prudently ensuring the organisation takes expert advice when needed 

• Supporting 

• Be an ambassador for UKCF at a local and national level
• Support our strategic positioning with key stakeholders
• Introduce new contacts to UK Community Foundations that can help inform or further our work 
• Provide advice and support to the Chief Executive and senior management team 
• Participate as appropriate with our members, in order to build your understanding of community foundations in a wider context 

• Selection 

• Appoint and determine the remuneration of the Chief Executive
• Appoint the Chair of trustees, Vice Chairs and Treasurer from amongst the Board members 
• Agree the appointment of the auditors 

Commitment

We ask all trustees to commit to the following:

• Consider the organisation in all decisions, and have a clear understanding of UKCF’s purpose and mission 

• Act in the best interests of UKCF at all times and manage conflicts of interest 

• Reflect the organisation's vision and values, strategy and major policies at all times 

• Contribute specific skills, interests, contacts and support to the organisation in its activities 

• Prepare for and regularly attend meetings of the trustees, including quarterly trustee meetings, committee meetings (if applicable) and the AGM 

• Maintain good relations with, and provide encouragement to, senior managers and other staff 

• Take part in training sessions provided for the benefit of the trustees 

• Help to promote the organisation to a wider audience 

All trustees are expected to attend quarterly Board meetings and a trustee away day once a year. These are held during the working day, online or in person and involve approximately 2 hours in the meeting as well as preparation time. 

In return we offer the chance to help shape and contribute to the governance and future direction of our work across the UK. With a new leadership team in place and a renewed focus on building our strategic positioning, profile and partnerships, this is an exciting time to be joining UKCF.

The role offers an opportunity to be part of a national network of people and organisations driven by the desire to make a positive difference to the communities they serve. You will have the chance to represent UKCF at national events and are encouraged to meet and engage with local community foundation members across the network.

This position also provides personal professional development opportunities, including:

- Experience for non-executive director positions

- Leadership, governance and strategy in the charity sector

- Coaching and mentoring opportunities for the executive team

- Risk management, influencing, financial literacy, communications and other professional skills development

You will be supplied with an induction pack, containing key resources and Charity Commission guidance. We will arrange induction meetings with fellow Trustees, the Chief Executive and an opportunity to meet the wider team through departmental “meet and greet” sessions. If you are a first-time trustee, we will offer you a mentor to work alongside you as you settle into the role. On an ongoing basis, we provide trustee training on relevant governance topics.

We are committed to making adjustments or supporting any additional needs Trustees might have to be able to undertake the role fully.

Terms 

Appointments are for an initial 3-year term, and trustees can serve for a maximum of 2 terms.

This is a voluntary role, but reasonable expenses can be claimed. 

How to apply

Please submit a copy of your CV or biography, along with a supporting statement outlining your interest in the role and how your experience aligns with UKCF’s vision for a diverse and dynamic Board. Closing date for applications is 1st September.

The Nominations and Governance Committee will consider all applications and then invite shortlisted candidates to interview w/c 15th September.

If you are interested in the post of trustee but have questions or would like an informal chat, please do not hesitate to contact the CEO, Emma de Closset, by using the contact details on our website.

Data Protection 

The information given on in your application will be used to create a shortlist for interviews. Any data about you will be held securely with access restricted to those involved in dealing with your application in the recruitment process. Your application will be kept on file for a maximum of six months and then destroyed. Submission of your application indicates your consent to the data being used in this manner. 

We're looking for someone who has a broad knowledge of Talking Therapies, community mental health priorities and emerging trends and who can contribute effectively as a Committee Chair and as a Board member.

What will you be doing?

Wimbledon Guild is recruiting a new Trustee to Chair our Talking Therapies Committee for our experienced and established Board. We are looking for people who have the professional skills and personal passion to help us deliver support services to adults in Merton with the ambition that no-one should face life’s challenges alone.

About Wimbledon Guild

Wimbledon Guild is a community charity offering practical help and support so that people in Merton never have to face life’s challenges alone.

Whether someone is worried about money, they’re feeling low or overwhelmed, or they’re looking for new friends and activities locally, we’re always here.

Wimbledon Guild is more than just a place, we're a real community where everyone belongs.

We’ve supported our community for over 100 years and continue to grow our services in response to local needs and aspirations.

We are passionate about providing holistic services  tackling issues such as social isolation, financial hardship, emotional  and mental health difficulties. We also have an extensive activity programme aimed at keeping older people active and healthy. We have earned a reputation for delivering excellent services and we collaborate closely with other local and national organisations to ensure that our approach is dynamic and relevant.

About the Role

This is an exciting opportunity for someone with a strong professional background in adult social care, counselling or mental health services to join a well-established and effective Board, and to contribute their experience to ensure that Wimbledon Guild achieves its goals. The Committee Chair will be responsible for representing the Talking Therapies Committee at Board meetings, as well as fulfilling all of the general duties of an active trustee. These include helping to develop strategy, providing oversight, and promoting the highest standards of corporate governance.

What are we looking for?

The Talking Therapies Committee Chair should demonstrate the following qualities:

• A clear and confident communicator who has experience working at a senior level.
• An ability to take over existing projects and ensure that these are on track for successful delivery.
• A strong professional background in adult social care, mental health services, counselling or related professions
• A willingness to be a committed Board member, and to contribute actively to a skilled and experienced Board.
• A commitment to Wimbledon Guild’s objectives and to the Merton community.
• An understanding of and commitment to our  Diversity, Equity and Inclusion policies

What difference will you make?

This is a vital role, helping ensure we can continue our support for people in Merton. As Committee Chair, you will have a real opportunity to offer your unique skill set to help the strategic progression of the charity.

Before you apply

To apply, please send your CV and a cover letter answering the questions 

1. What particularly interests you about Wimbledon Guild and its work in the Merton community? (500 words) 

2. Which of your professional skills and experience do you feel are most relevant to this trusteeship and why? (500 words

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift's Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary. We are looking to fill the following positions and shifts:

• Leader, Mondays (5pm - 7pm)
• Mentor, Mondays (5pm - 7pm)
• Leader, Thursdays (5pm - 7pm)
• Mentor, Thursdays (5pm - 7pm)
• Mentor, Fridays (7pm - 10pm)
• Leader, Saturdays (TBC*)
• Mentor, Saturdays (TBC*)
• Leader, Sundays (5pm - 7pm)

*We are currently finalising future opening hours on Saturday. Please apply for this particular shift if general availabilty on Saturdays is good.

Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are 2-3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

Go Dharmic is seeking a dedicated and detail-oriented volunteer to assist in managing and growing our online stores on Shopify and eBay. This role supports our fundraising efforts, with all proceeds going toward humanitarian aid, food relief, and environmental initiatives.

Key Responsibilities:

• Manage product listings on Shopify and eBay (descriptions, pricing, photos)

• Support inventory tracking and order fulfillment coordination

• Monitor customer queries and provide timely responses

• Assist with basic marketing tasks, such as promotions and social media integrations

• Analyze sales reports and suggest improvements to drive growth
   

Ideal Candidate:

• Experience with Shopify and/or eBay platforms

• Strong attention to detail and organizational skills

• Interest in social impact, charity, or nonprofit work

• Able to commit a few hours per week remotely

Help children as Trustee of an innovative, enterprising Tees Valley Charity that is increasingly supporting children in care through fostering and a planned residential provision. Join an agency that transforms children's lives.

What will you be doing?

You will join us at an exciting time as we pursue growth of fostering and residential services, as well as growth of our early help offer. 

You will work across the Charity and the subsidiary fostering company (which we will amalgamate back into the parent Charity). 

You will have a particular focus on helping the fostering agency drive growth, ensure regulatory compliance, and deliver excellent care for children and support for foster parents. You will provide support and challenge to the management team.

You’ll contribute 2 to 6 hours a month. The Charity board meets every 8 weeks (shifting to quarterly after September) and the fostering board meets every 8 weeks. 

You’ll join a Charity that’s brought £millions of investment into Tees Valley and that helps over 1000 local people a year. We’ve been runners up at the national Charity Governance Awards and ‘community’ winners at the Hartlepool Business Awards. 

We are looking for experienced professionals who share our values and want to help. 

What are we looking for?

At this time we are specifically looking for Trustees with some of these areas of skills or experience:

Business development 

Safeguarding management

Fostering or children's residential care or childrens social work management 

Financial management 

What difference will you make?

We want to help children and family members heal from trauma, primarily through helping them develop a network of nurturing, loving and appropriately challenging relationships with people in their close and wider communities. Any small surplus we make from helping children in care will be diverted into work to help families stay together and thrive. You will join a team that strives to make this difference. You will help ensure the Charity keeps a strong focus on children and young peoples needs whilst being sustainability and ensuring the agency manages the risks associated with growth and investment in new services. 

Before you apply

After expressing an interest through the site, we'd welcome an initial conversation with our CEO and/or Chair. After that, we usually  take applications to the Board for consideration. This is usually quite a quick process. 

• Support onboarding, training of new volunteers

• Development, updating of training materials for volunteers

• Co-ordinate deployment of volunteers to specific projects 

• Development of LRC volunteer charter

• Advising Trustees of volunteer needs

• Liaising with team members, Trustees

• Taking part in relevant meetings

• Oversee operations

  • Project materials, equipment

  • Volunteer expenses approval

  • Contribution to website, social media content

Key competencies 

• Training / volunteer experience 

• IT competent

• Team working

• Good intuition, initiative

• Good communication – verbal & written

• Attention to detail

About the Hawk and Owl Trust
The Hawk and Owl Trust is a national UK charity (registration no. 1058565), established in 1969, committed to the conservation of owls and birds of prey in their natural habitats. The charity works to protect these species through practical research, habitat creation and management, public education, and outreach.

The Trust develops and maintains nesting and roosting sites, advises on feeding habitats, and welcomes visitors to its nature reserves in Norfolk and Somerset. It also runs education centres and outreach initiatives designed to foster greater public understanding and appreciation of raptors and their ecosystems.

Chair of the Board of Trustees

Purpose of the Role
The Chair will provide strategic and inclusive leadership to the Board of Trustees, the Chief Operating Director, and the wider team of staff and volunteers. The role is instrumental in ensuring that the charity remains focused on its mission and vision, and that governance is effective, collaborative, and forward-thinking.

Working closely with the Chief Operating Director, the Chair will help strengthen internal relationships, support strategic delivery, and serve as a key ambassador for the Trust, representing the organisation externally with professionalism and enthusiasm.

Key Skills and Experience

• Demonstrated senior leadership experience, ideally with a governance or non-executive background

• Strong interpersonal and communication capabilities

• Sound understanding of charity governance and trustee responsibilities

• A clear commitment to and passion for wildlife and environmental conservation

Principal Responsibilities
The Chair will:

• Provide strategic leadership to ensure the charity maximises its impact in protecting birds of prey

• Guide the Board in fulfilling its governance duties, including oversight of risk, performance, and financial sustainability

• Champion best practice in governance, fostering a culture of integrity and transparency

• Support and appraise the Chief Operating Director, building a strong and effective working partnership

• Encourage Board development, succession planning, and a balanced skills matrix across trustees

• Lead conflict resolution, promote constructive challenge, and ensure decisions are made in the charity’s best interest

• Represent the organisation in public, media, and stakeholder engagements as appropriate

Location

• Administrative base: Sculthorpe, Fakenham, Norfolk

• Flexible and remote-friendly, with most Board meetings held virtually

• Some in-person attendance required in Sculthorpe (Norfolk), Shapwick (Somerset), or London

Remuneration

• This is a voluntary role

• All reasonable travel and out-of-pocket expenses will be reimbursed

Time Commitment

• Approximately 1–2 days per month

• Attendance at 4–5 Board meetings annually (a combination of virtual and in-person)

• Optional participation in up to two subcommittees (each meeting quarterly)

• Additional time as needed to represent the Trust at events, media opportunities, or stakeholder meetings

Term of Appointment
The Chair will serve a three-year term, with the option to be reappointed for one additional term.

Job Title: Public Relations Assistant                                                              

Reports To: Head of PR

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Public Relations (PR) Assistant to support the communications and public engagement strategy for the festival and wider organisational goals. This role is ideal for someone passionate about storytelling, community outreach, and brand visibility, while gaining hands-on experience in a meaningful cultural project. 

Position Overview:
The PR Assistant will support the PR Department in developing and executing external communications, engaging with local communities, coordinating media opportunities, and planning promotional campaigns. The position also includes leadership and team support responsibilities, offering the chance to build project management and people skills.

Key Responsibilities:

Media & Communications Support:

• Conduct research to inform PR planning and outreach strategies.

• Assist in writing and editing press releases, articles, and promotional content.

• Support social media content planning and scheduling under supervision.

Event & Community Engagement:

• Support the organisation and promotion of events that engage the local community.

• Foster positive community relations through public initiatives and collaboration.

• Liaise with stakeholders and partners to maximise event exposure.

Team Leadership & Administration:

• Assist in leading PR team activities and supporting volunteers with communications tasks.

• Motivate and coach team members to fill skill gaps and grow professionally.

• Manage or contribute to PR-related projects, ensuring timelines and deliverables are met.

General Support:

• Contribute ideas and feedback during staff meetings.

• Provide support for administrative tasks and internal communications when needed.

Required Qualifications:

Education:

• No formal degree required; coursework or experience in communications, public relations, or marketing is an asset.

Experience:

• Previous exposure to public relations, event coordination, or social media strategy is desirable.

• Familiarity with community engagement and nonprofit promotion is a plus.

Skills:

• Excellent written and verbal communication.

• Strong understanding of social media platforms and content strategy.

• Organised, proactive, and adaptable with a positive, solution-oriented approach.

• Confident team player with basic leadership and project coordination ability.

• Knowledge of online and offline marketing tactics.

• Event planning experience is an advantage.

Benefits:

• Build real-world PR and event coordination experience in a mission-led organisation.

• Enhance your leadership, communication, and project planning skills.

• Gain references and portfolio work to support future career opportunities.

• Work remotely with flexible hours and a supportive team.

• Travel expenses reimbursed for any required in-person events or meetings. 

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.