Supporter experience manager volunteer roles in hillingdon, greater london

OCN London is seeking two new trustees to join its board and support its mission to advance adult education and social mobility.

Applications close at 9 a.m. Tuesday 13th January 2026.

OCN London is a nationally recognised Ofqual-regulated awarding organisation and education charity with a social mission to widen participation in education and support learners from all backgrounds. With a strong focus on adult learning, community engagement and inclusive qualifications, OCN London works in partnership with education providers, employers, and voluntary sector organisations to create accessible pathways into further learning and employment.

As a registered charity, OCN London is governed by a committed board of trustees who bring strategic insight and sector expertise to guide its development.

The organisation is currently entering a new phase of growth, guided by a refreshed five-year strategic plan focused on social mobility, skills development, and expanding its reach across London and beyond.

OCN London is proud of its collaborative culture, flexible governance model, and commitment to equity. It welcomes trustees who share its values and want to help shape the future of adult education in a rapidly evolving policy landscape.

This is an exciting time to join OCN London as they look to appoint two new trustees to join their board and help shape the future of inclusive adult education. These voluntary roles offer the opportunity to contribute to strategic decision-making, governance, and social impact at a significant time for the organisation.

One trustee will bring a strong financial background, ideally with experience in charity or education finance, alongside another trustee who brings a proven background as a policy advocate or community leader with insight into adult skills, qualification reform, or social mobility. Together, they will support OCN London, respond to evolving government agendas, help shape inclusive education and make a lasting impact.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Tuesday 13th January 2026.

Volunteer Opportunity: Senior Legal Counsel – India
Project Yananai

Project Yananai is a global nonprofit organisation dedicated to empowering underserved communities through adult education, sustainable skills development, and humanitarian aid. As we expand our operations in India, we are seeking an experienced Senior Legal Counsel (Volunteer) to join our Senior Management Team and help ensure the highest standards of legal compliance, governance, and organisational integrity.

Location: India
Role Type: Volunteer
Reports to: Country Director; General Counsel; Deputy Directors
Direct Reports: Legal Counsels

About the Role

This voluntary leadership position plays a key role in Project Yananai’s Legal Compliance and Safety Team. The Senior Legal Counsel will provide expert guidance on legal, regulatory, and risk-related matters, ensuring our programmes operate responsibly, ethically, and in full compliance with Indian law.

Key Responsibilities

• Provide strategic legal advice to the National Management Team and programme leads.
• Interpret and communicate relevant Indian laws and regulations affecting nonprofit operations.
• Draft, review, and negotiate contracts, MoUs, leases, and partnership agreements.
• Monitor compliance with FCRA, Companies Act, labour laws, tax laws, and data protection regulations.
• Support safeguarding, anti-corruption, and data privacy policies and processes.
• Assist with disputes, litigation matters, and regulatory inquiries.
• Mentor and support regional Legal Counsels.
• Deliver training on legal compliance and organisational risk.
• Support governance, statutory filings, and maintenance of legal registrations.
• Ensure accurate documentation and record-keeping.

What We’re Looking For

• Bachelor’s degree in Law (LLB); LLM preferred.
• Registered with the Bar Council of India.
• Minimum 7 years’ legal experience, with at least 3 years in a senior or compliance-focused role.
• Strong knowledge of Indian NGO, corporate, labour, FCRA, tax, and contract law.
• Excellent analytical, drafting, negotiation, and communication skills.
• High integrity, sound judgement, and commitment to ethical practice.
• Fluency in English and Hindi (additional languages are an advantage).

Why Volunteer With Us?

• Contribute your expertise to an organisation creating tangible impact in underserved communities.
• Influence national-level strategies and organisational growth.
• Work with a mission-driven, values-led global team.
• Gain meaningful experience in nonprofit governance and leadership.

How to Apply:
Interested candidates are invited to send their CV and a short cover note outlining their motivation and relevant experience 

Project Yananai is an equal-opportunity organisation. We welcome applicants from all backgrounds and communities.

Every year, millions of phone calls made by people who stammer are mishandled. Callers are misunderstood, laughed at or hung up on. Voice recognition systems don’t recognise their speech. 

This can leave them being locked out of bank accounts, or unable to book GP appointments and get the help they need. It makes phone calls a nightmare. We’re here to stop this. 

Between November 2025 and October 2026, we will be providing free Zoom workshops to companies and organisations, where we will outline the steps needed to end the phone call nightmares. We are looking for volunteers who stammer to talk directly to businesses and help them understand how and why these changes are needed. Our Workshop Volunteers will be at the very front of our national Space to Stammer strategy, which forms part of our National Lottery work. It’s an exciting opportunity to join STAMMA as we grow and launch our new Phone Call Nightmares Campaign. 

We're looking for volunteers who can commit to at least 5 workshops over the next year. Please see the full role description on our website for current dates,

About the role

Working with our Training & Outreach team, we’re hoping that, following training, you’ll feel comfortable to: 

• Work within a pair to deliver pre-prepared workshops to a diverse audience of organisations. 

• Answer questions and facilitate discussion. The workshops will roughly comprise of 30mins of presentation, and 30mins open forum for discussion.

• Share and answer questions about your own experiences on phone calls. 

• Facilitate training with Zoom: taking turns in a pair to manage Zoom administrative functions such as switching on the captions, keeping an eye on questions in the chat box, allowing visitors into the session, muting/unmuting.

• Act as an ambassador for STAMMA, helping us to build good relationships with organisations, to help enact real change.

Who are we looking for?

You’re likely to enjoy volunteering in the Training & Outreach Service if you: 

• Enjoy public speaking and chatting with groups or would like to develop these skills. 

• Have or are interested in developing presentation skills. 

• Are comfortable both speaking and using the chat function in Zoom (or are happy to learn more about the platforms functionality). 

• Are comfortable sharing your personal experiences in relation to phone calls. 

• Have good time management skills – sessions will only last an hour, and every second counts! 

• Are passionate about making the world a better place for people who stammer. 

• Can commit to at least five sessions in advance.

For this role, it’s essential that you have a stammer. We think our message is best delivered directly from people who stammer, and your lived experiences will help make them sit up and listen.

You will need a quiet place where you can work in relative privacy and not be overheard during Zoom calls or telephone calls. You also need to have access to your own computer or laptop.

As a volunteer you can, of course, step back from the role at any time. However, both you and the service are likely to get most out of the opportunity if you’re able to volunteer with us for 12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact. 

What can you gain from this opportunity?

This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll gain skills that you'll be able to use in all areas of your life and build experiences for your CV. Most importantly, you will make a real difference in the lives of people who stammer.

How to apply

To apply, please click 'apply' to fill in the volunteer form that is on our website. 

We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us.

Our partner works to transform higher education into a force for peace. They campaign for universities to end ties with the global arms trade and instead become champions for justice, equality, and social good.

They are seeking a Treasurer to join the Board and play a key role in ensuring financial sustainability and good governance. The Treasurer will maintain oversight of the organisation's financial affairs, ensure compliance with legal and regulatory standards, and support sound financial planning and reporting.

The ideal candidate will bring experience in finance, governance, or charity management, with the ability to review budgets and accounts, advise on policy, and communicate clearly with fellow Trustees and staff. A shared commitment to peace, justice, and education reform is essential.

The Board meets once annually in London and once online in May, with an additional online AGM early each year. The expected time commitment is around one day per month, including meeting preparation and liaison with the executive team.

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For more Trustee and Treasurer roles please visit the AfID website.

About Children with Voices

Children with Voices is a vibrant non-profit organisation dedicated to supporting children and families through community-based initiatives. We run engaging holiday clubs for children aged 5–11, promoting healthy lifestyles, wellbeing, and early intervention to reduce the risk of gang involvement and antisocial behaviour (ASB). Our mission is to create opportunities for children from all backgrounds—especially those from low-income families, single-parent households, or disadvantaged communities—to thrive physically, emotionally, and socially. Our clubs focus on: - Promoting healthy eating and encouraging children to eat 7+ portions of fruit and vegetables daily. - Teaching children where food comes from and the benefits of nutrition. - Building social and life skills through teamwork, cooking, and inclusive play. - Offering affordable, fun, and engaging activities that promote physical fitness and reduce childhood obesity. - Supporting parents with knowledge about budget-friendly healthy food options. - Creating positive connections across different communities to reduce postcode-related division.

Role Overview – Treasurer (Volunteer Position)

We are seeking a dedicated Volunteer Treasurer to oversee the financial health of Children with Voices and help strengthen our financial systems. This is an exciting opportunity to make a real impact in a grassroots charity working to empower children and families. Time commitment: Approximately 10–15 hours per month, flexible around your availability. Location: Remote with occasional in-person meetings (London-based preferred but not essential).

Key Responsibilities

· Oversee the financial affairs of Children with Voices, ensuring compliance with legal and regulatory requirements.

· Ensure accurate financial records are maintained and effective financial procedures are in place.

· Monitor and report regularly on the organisation’s financial position.

· Prepare financial reports, budgets, cash flow statements, and annual accounts in collaboration with the Chair and Trustees.

· Lead on financial planning and advise the committee on the financial viability of proposals, plans, and fundraising initiatives.

· Report key financial information to trustees and support them in understanding financial obligations.

· Support the organisation with budgeting, funding applications, and ensuring value for money.

· Ensure sound internal controls, including processes for:

· - Authorisation of spending and purchasing systems

· - Managing cash flow and petty cash

· - Payment of staff or volunteer expenses (if applicable)

· - Bank reconciliation and cheque signatories

Person Specification – Ideal Qualities

· Experience in financial management, bookkeeping, or accountancy (formal qualifications desirable but not essential).

· Understanding of charity finance and relevant legal and regulatory frameworks.

· Knowledge of fundraising, grant reporting, and managing budgets in voluntary/community settings.

· Strong financial analysis and reporting skills.

· Excellent communication skills with the ability to explain financial information clearly to non-financial stakeholders.

· Commitment to the values and mission of Children with Voices.

· Organised, reliable, and able to work independently as well as collaboratively with trustees and volunteers.

What You’ll Gain

· A rewarding opportunity to use your financial skills to support a meaningful cause.

· Experience in charity governance and financial oversight.

· A chance to contribute to community empowerment and social impact.

· Recognition of your volunteer contribution and references for future roles, if desired.

Join the Oasis Charitable Trust’s Board and apply your professional expertise to scrutinise, challenge and support executive leaders to build communities that transform.

Applications close at 9 a.m. Monday 19th January.

Location: National

For over four decades, Oasis has been at the forefront of sustainable and holistic community development, addressing inequality across economic, social, physical and spiritual dimensions. Our approach spans education, housing, justice, health, youth and family support.

At the core of the Oasis vision is a belief in the transformative power of community. We envision a place where every individual is not just included, but actively contributes to and realises their God-given potential. This vision is grounded in the understanding that inequality permeates all aspects of life, especially within communities facing adversity.

Every Oasis community is distinctive, yet they share a common goal: the creation of a space where everyone is included and where everyone can flourish. The foundation of our work often lies in integrated “Hubs”. Our model is born out of our experience in communities grappling with disadvantage and poverty. We collaborate with other charities, faith groups and local authorities to provide holistic care and opportunities for all.

Who we are looking for

We are seeking Trustees to join the Oasis Charitable Trust Board and Trustees for our subsidiary boards – Oasis Community Learning, Oasis Community Housing, Oasis Community Partnerships, and Oasis Restore. While we remain open to professional expertise, we hope to appoint effective non-executives who can scrutinise, challenge and support executive leaders as Oasis enters its next strategic phase.

Oasis Trustees play an important role in the effective management and governance of the charity, holding ultimate responsibility for its actions and decisions. Key responsibilities include ensuring regulatory compliance (e.g. with the Charity Commission and the Department for Education), safeguarding assets and using our networks and resources responsibly.

Beyond your fiduciary duties as a Trustee, you will be a custodian of our ethos, ensuring that our leaders embody our purpose for the public benefit. You should exercise reasonable care, skill and diligence, seeking professional advice when necessary, especially where your specialist knowledge is required.

Trustees collaborate to make well-informed decisions that serve our long-term success. The responsible management of the charity’s resources involves making judicious decisions aligned with the organisation’s objectives and implementing policies to safeguard its assets.

Time commitment: varies depending on the Board.

Peridot Partners and Oasis are committed to safeguarding and promoting the welfare of children and young people, and our client expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references before any final offer can be made.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 19th January.

We need new dynamic trustee at add value to our Charity Community Transport Waltham Forest is a vital local charity dedicated to combating transport poverty and social isolation, we are a mobile community, fostering connection and enabling independence. 

What will you be doing?

For many in Waltham Forest, a simple bus ride isn't simple at all. For our service users—older adults, people with disabilities, and those isolated by lack of mobility—our community transport is a lifeline. It’s a journey to a doctor's appointment, a trip to the shops for fresh food, and a vital connection to community and family. It is the difference between isolation and inclusion.

As a trustee, you will be the strategic force that secures and strengthens this lifeline. Your guidance will directly impact our ability to grow and serve. You will help us navigate the complex landscape of health and social care integration, ensuring our services are not just a transport option, but a recognised and funded part of the local care ecosystem. Your strategic insight will shape our long-term plans, helping us identify new opportunities, manage risks, and ensure our financial sustainability for years to come.

Most importantly, you will bring the crucial lens of "lived experience." Whether from a personal or professional background, your understanding of the real-world challenges faced by those who rely on health and social care services will ensure our decisions are grounded, empathetic, and truly meet the needs of our community. You will be the voice that reminds the board why we do what we do, ensuring every strategic move we make translates into a safer, more reliable, and more dignified journey for our passengers. By joining us, you won't just sit in meetings; you will help steer the vehicle that drives our community forward.

What are we looking for?

We are particularly seeking applicants with professional OR lived experience in one or more of the following areas:

Strategic Planning: Proven experience in developing and implementing long-term strategies, whether in a commercial, public, or voluntary sector context. You are a big-picture thinker who can help navigate complexity.

Health Sector: A background in the NHS, public health, or health commissioning, with an understanding of community-based care models, patient pathways, and funding streams.

Social Care: Experience in adult social care, either as a professional, service user, or carer, with a deep understanding of the challenges faced by vulnerable adults and the social care landscape in Waltham Forest.

Essential

· A commitment to the mission and values of Community Transport Waltham Forest.

· The ability to think strategically and exercise independent judgement.

· Strong communication and interpersonal skills, with the ability to work effectively as part of a team.

· A understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship.

· Lived experience of, or a deep empathy for, the mobility and access challenges faced by our service users.

What You Will Gain:

This is a rewarding opportunity to use your skills to make a tangible difference in your local community. You will gain valuable board-level experience, develop new skills, and work alongside a passionate team of trustees and staff dedicated to a common cause.

Before You Apply

We will be evaluating all applicants against:

Motivation

Understanding of role of trustee

Relevant Skills and Expertise

Applications will be processed through completed forms and CV's submitted  Discussion meetings with Chair and Treasurer to be arranged to provide background to the Charity All applicants will be invited to attend a management committee meeting to meet other members and discuss their role in supporting the work of the Charity

Clearly state your reasons for applying and show genuine enthusiasm for Community Transport Waltham Forest  mission. 

Demonstrate transferable skills from your professional or personal life to show what you can contribute, even if you don't have direct trustee experience. 

Demonstrate an understanding of a trustee's legal duties and the principle of public benefit.

Show that you are a good cultural fit and are willing to be an active participant in discussions.

Express a willingness to learn and be open to new information

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Why we want you:
Food banks provide three-day emergency food parcels for people in crisis, volunteering in partnership with organisations across the community. Through our social media platforms, we are aiming to gain support for our activity as a food bank and raise awareness in our local community of the drivers pushing people into poverty in order to inspire local people to take action and support us. We are looking for a Social Media volunteer to help oversee and drive this important activity forward and enable us to elevate the voice of food bank staff, volunteers, and those with first-hand experience of hardship. 

What you will be doing:

• Lead the development and delivery of our social media and communications plan.
• Prepare a social media calendar of key annual activities for the next 12 months.
• Increase our Social media presence and grow our follower numbers.
• Create regular, innovative and engaging social media posts that reflect our campaigns, key activities, events, and requests for support.
• Engage and interact with our followers, keeping them up to date with activities and developments.
• Follow, reshare, and like posts from our key audiences, ensuring our accounts remain active and relevant Identify new trends we might use to strengthen our position within the community.
• Monthly meetings with the food bank manager to plan our social media activity.
• Once a month, visit our 3 sites to create content and stories.
• 4-6 hours per week

The skills you need:

• Experience and understanding in using social media channels such as Facebook, Instagram, LinkedIn, and Twitter (privately or professionally)
• Ability to think creatively to deliver engaging and authentic online content with accuracy and good attention to detail.
• Strong in your writing skills and able to deliver messages clearly and confidently.
• Ability to operate in a professional manner when communicating online.
• Understanding the need for confidentiality, safeguarding, and data protection.
• Ability to get on with others and be part of a team, as well as being motivated to complete tasks independently

What's in it for you

• Using your existing skills to make a difference
• Meet new people who share your passion to end poverty in the community
• Make a real difference to the running of your food bank
• The opportunity to serve your local community

Disclaimer

We recognise that we have under-represented groups within our team. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as parents or carers who are re-entering volunteering after a career break, people who are LGBTQ+, from Black, Asian, and Minority Ethnic (BAME) backgrounds, with a disability, impairment, learning difference or long-term condition

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We are seeking at least two new Trustees to oversee our charity. We offer professional, confidential and affordable counselling to individuals in and around SW London. Our team come from local churches and operate within a Christian ethos.

We want to increase the strength of our Board - currently we are overseen by only three Trustees, due to recent departures, but want to increase this to our target of 5-6 trustees. As well as providing support to the team in delivering high quality and accessible counselling services and ensuring the Charity meets its financial responsibilities, we are looking for someone to contribute to strategic oversight and effective governance.

We are seeking someone who:

1) Is passionate about the value and importance of emotional and mental health and wellbeing

2) Has experience or insight in areas such as charity governance, strategic planning, finance

3) Is a committed Christian of any denomination

4) Is willing to dedicate time, wisdom and prayer (approx. 4 meetings a year, plus occasional input)

What impact will you have? 

Our new Trustees will bring complementary skills to our Board. Specifically, we are looking for people with insight into charity governance and development, strategic vision and financial oversight.

Our new Trustees will ensure that our charity is well-governed, that quality is maintained and that those who work in the charity are well-supported. They will ensure that we keep client well-being at the heart of all we do.

They will look at new opportunities for development of the Trust, particularly at how we move on from reliance on a small management team who work voluntarily to a more resilient management model. They will ensure that new opportunities are strategically reviewed and considered.

They will ensure that we remain financially viable and have a sound operating model.

What skills, experience and qualities should you have?

Our new Trustees will bring complementary skills to our Board. Specifically, we are looking for people with skills in one or several of three areas:

1. charity governance and leadership,

2. strategic planning, to take the Trust forward into a new era

3. finance, to ensure our financial management and forward planning is optimised to achieve the objectives of the charity

Our new Trustees will share our values, especially our belief in the value of high-quality counselling with good clinical governance for client benefit. Our Christian ethos underlies who we are and we expect our new Trustees to share that ethos and see good counselling as a way to live out our christian values in our community.

Lived experience of or clinical practice in the field of mental health would be welcomed to enable greater insight into our counselling work.

We are keen to maintain a diverse board that reflects our very diverse local community.

The Board of Trustees plays a vital role by steering and supporting the charity development. We are seeking to appoint a Chair or a Vice Chair. The Studio Upstairs Board is drawn from a diverse range of backgrounds and has a variety of skills. To complement the current Board, we would envisage that the Chair had a wide experience of running organisations and a particular interest in the charity sector. We are keen to hear from candidates with skills in the areas of Corporate Governance and Business Development ie: Partnership working or Fundraising as well as those within Digital Technologies, Health or Legal expertise.

The Board Meetings are to be held four to six times a year in London or online. In addition to the full board meetings  there may be occasional committee meetings or meetings of specific task groups. It is expected that the Chair will also maintain regular contact with the Managing Director and other Board members.

Volunteer Bid Writer – Children With Voices

Position Overview:

Children With Voices, a dynamic and community-driven charity committed to supporting vulnerable individuals and families, is seeking a motivated and skilled Volunteer Bid Writer. This role is instrumental in securing funding opportunities, grants, and partnerships to ensure the continuous growth and success of the charity's initiatives.

Responsibilities:

1. Research and Identify Funding Opportunities:

  - Conduct thorough research to identify potential funding sources, grants, and partnership opportunities aligned with Children With Voices' mission and projects.

2. Proposal Development:

  - Collaborate with the charity's leadership team to gather information on projects and programs requiring funding.

  - Develop compelling and well-articulated grant proposals, ensuring alignment with donor guidelines and requirements.

  - Craft persuasive narratives that effectively communicate the impact of Children With Voices' activities.

3. Grant Application Submission:

  - Prepare and submit grant applications within specified deadlines, adhering to all application guidelines and requirements.

  - Maintain accurate records of submitted proposals, deadlines, and communication with funding bodies.

4. Relationship Building:

  - Establish and maintain positive relationships with potential donors, grant-making organisations, and other stakeholders.

  - Engage in effective communication to convey the charity's mission and project goals.

5. Collaboration and Coordination:

  - Work closely with the fundraising team and project managers to gather necessary information for proposals.

  - Collaborate with other team members to ensure the integration of programmatic and financial data in grant applications.

Qualifications:

- Excellent written and verbal communication skills.

- Previous experience in grant writing, proposal development, or related fields is desirable.

- Strong research skills to identify relevant funding opportunities.

- Ability to work independently and meet tight deadlines.

- Detail-oriented with strong organisational and project management skills.

- Passion for the mission and values of Children With Voices.

Time Commitment:

Flexible, with an estimated commitment of 5-10 hours per week.

Location:

This role can be performed remotely, with occasional virtual or in-person meetings as needed.

Benefits:

- Opportunity to contribute to a meaningful cause and make a positive impact.

- Gain valuable experience in grant writing and fundraising within a charitable organisation.

- Develop and enhance your skills in communication, research, and project coordination.

- Travel expenses are paid and you will have a healthy meal!

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a training shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for volunteers who would ideally like to donate 2-4 shifts per month, weekdays or weekends, either as a 10-1.30pm shift, or a 1.30-5pm shift, for a minimum of 3 months. Ideally, you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

We are seeking volunteer Trustee to join the Board of Trustees at WORTH to collectively oversee the administration and financial governance of the charity. The board is our governing body, providing strategy and direction and ensuring WORTH is run according to the rules. 

We are particularly looking for applications from individuals able to fill the role of Secretary or Treasurer.

About WORTH

WORTH is a charity providing long term aftercare to women affected by Domestic Abuse. We offer clients 1-1 support and a range of wellbeing groups including art, writing, music, and self-defence to help rebuild their confidence and self-esteem.

We provide a safe space for clients to share experiences, give, and receive practical and emotional support, learn new skills, reduce isolation, build friendships, and give women their voice back. It is a space where women can focus on their future and we can support our clients in their healing, post abuse.

To be able to provide this support we rely on a wonderful team of volunteers with a wide skill set and a whole lot of passion to enable our services to work effectively.

Our Board of Trustees play a vital role in making sure that WORTH achieves its core purpose. They oversee the overall management, administration, and governance of the charity. They also ensure that WORTH has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the CEO to enable WORTH to grow and thrive and support more women in need.

Trustee Duties:

• Support and provide advice on WORTH's purpose, vision, goals, and activities.
• Approve operational strategies and policies and monitor and evaluate their implementation.
• Oversee WORTH's financial plans and budgets and monitor and evaluate progress.
• Ensure the effective and efficient administration of the organisation.
• Ensure that key risks are being identified, monitored, and controlled effectively.
• Review and approve WORTH's financial statements.
• Provide support and challenge to WORTH's CEO in the exercise of their delegated authority and affairs.
• Keep abreast of changes in WORTH's operating environment.
• Contribute to regular reviews of WORTH's own governance.
• Attend regular Trustee Board meetings and be adequately prepared to contribute to discussions.
• Use independent judgment, acting legally and in good faith to promote and protect WORTH's interests, to the exclusion of their own personal and/or any third-party interests.
• Contribute to the broader promotion of WORTH's objects, aims and reputation by applying your skills, expertise, knowledge, and contacts.
• The secretary will be responsible for record taking, including writing, and distributing minutes of trustee meetings, putting together agendas for meetings and sending these out with notice of the next meeting.
• The Secretary will work closely with the Chair to enable the smooth running of meetings.
• The Treasurer will be responsible for overseeing and presenting the accounts to the Trustee meetings. We have an accountant doing the day-to-day management of our finances.
• The treasurer will work closely with the CEO in putting together the budget and monitoring the accounts.

As a small charity, there will be times when trustees will need to be actively involved beyond Trustee Board meetings. This may involve scrutinising meeting papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, or other issues in which the trustee has special expertise.

What we are looking for

We are looking for people willing to bring energy, enthusiasm, and commitment to the role, and who will broaden the diversity of thinking and skills on our Board of Trustees. We are particularly interested in candidates with business, finance, and fundraising experience.

Previous governance experience is preferable but not essential. The role is open to remote and local applicants.

Applicant minimum age is 18.

Personal skills and qualities

• Willingness and ability to understand and accept their responsibilities and liabilities as a Board of Trustees and to act in the best interests of the organisation.
• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.
• Effective communication skills and willingness to participate actively in discussion.
• A strong personal commitment to equity, diversity, and inclusion.
• Enthusiasm for our vision and mission.
• Willingness to lead according to the values of WORTH.
• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership.
• Knowledge and experience of business, finance, and/or fundraising.
• An understanding of Domestic Abuse is an advantage but not essential as training will be provided.
• An understanding of client confidentiality, safeguarding, diversity, and inclusivity in the services provided by WORTH.

Terms of office

• Trustees will be appointed for a two-year term of office, with eligibility to renew and serve for two further terms to a maximum of six years.
• This is a voluntary unpaid position.

Time commitment

• Attending a minimum of six trustee board meetings annually, meetings are held remotely via Zoom once every two to three months.
• Attendance at ad hoc trustee meetings in addition to the minimum six annual meetings.
• Some emails between meetings