Supporter experience manager volunteer roles in hillingdon, greater london

As a stock volunteer, you'll be behind-the-scenes, sorting and organising donations to keep our retail spaces well-stocked. Your keen eye for detail and passion for helping others will ensure our customers always have a great choice of items to buy.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Chatting to customers who drop off donations and other members of the team.
• Preparing stock to be put out on the shop floor, ready for sale.
• Researching valuable and vintage stock.
• Photographing and listing items for the online shop.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

We are delighted to have secured funding to deliver a 24-month befriending programme. This exciting opportunity will support the delivery of our ambitious five-year strategy by:

- Promoting Independence - ensuring more older people can stay independent for longer

- Providing Connection - enabling friendship and social connection for older People

The befriending service will be provided through 2 different strands which aim to support older people in different ways based on the needs identified via an assessment. Clients will enter the strand that is most appropriate to their needs.

- Strand A: We will offer a local face-to-face service of up to 1 hour for 26 weeks. Strand A provision would be appropriate for older people who have experienced a recent life event, such as a hospital admission, bereavement or home move and who need time limited support and guidance to connect with suitable services and activities.

- Strands B: We will offer ongoing support either face-to- face of up to 1 hour or by telephone between 30 minutes and 1 hour. Strand B provision is for older people leaving Strand A that require long term support or for those who are identified as needing ongoing face-to-face or local telephone befriending support on entry to the programme. As a befriender you will be asked to select your type of volunteering preference.

Purpose of Role 

• Provide companionship, emotional support, and a listening ear to people who may be lonely or isolated. 

• Provide monthly reports to the Volunteer Manager on your client. 

Key tasks 

• Make a regular weekly visit or phone call to a client who has been matched to you, at a time suitable to the older person.

• Provide conversation and company. 

• Spend time chatting with the client, talking with them about their current and past life experiences. 

• Report any emerging issues or concerns that the older person has agreed to be shared with us such as safeguarding issues or a change in personal circumstance or health. 

• Make the client aware of any other services across AUKEL they may benefit from. 

• Maintain records of client contact and send this to the Volunteer Manager on a monthly basis. 

• Regularly meet with your befriending peers and supervisor, to share experiences, get support and reflect. 

Skills and attributes 

• Understanding loneliness and social isolation. 

• Good communication skills with a friendly approachable manner. 

• Keen on building a strong befriending relationship. 

• A desire to learn more about an individual and their interests and their past, and life history. 

• Consistency and reliability.

• Understanding of Confidentiality. 

• Understanding of and empathy with the needs of older people. 

• Patience and Sensitivity. 

• Confidence to deal with emergencies. 

• Record keeping.

• Basic IT skills. 

Support Provided 

• You will be inducted in cohorts with other volunteers. 

• Training for the role is provided including Safeguarding, Making Every Contact Count, Sexual Harassment and Building a positive volunteering experience and other more. 

• Ongoing support including regular supervision by the Volunteer Manager. 

• Goup supervision with other befrienders. Groups supervision is a safe place where you can share experiences, challenges, and successes, process emotion and learn from each other. 

• Reimbursement of agreed expenses.

• Access to an AGE UK Discount portal provided by Aon.  

• Monthly volunteer newsletter 

We hold an annual Volunteer Award event where we celebrate and recognise the contribution of our Volunteers! 

Benefits 

• Making a Difference: Volunteering allows you to have a tangible impact on someone's life, particularly those in vulnerable situations. Helping older people can provide a strong sense of accomplishment and purpose. 

• Emotional Rewards 

• Intergenerational Connections 

• Learning and Skill Development 

• Enhancing Career Prospects 

• Building Empathy and Compassion 

• Giving Back to the Community 

• Social and celebration events 

Commitment 

• We expect a minimum of 6 months commitment but would ideally prefer more of a longer-term commitment.

• Weekly commitment is between 30 minutes to 1 hour for client plus one/two hours monthly for reporting. 

East London Waterworks Park is looking for comms strategists and PR managers to help grow East London Waterworks Park's audiences.

East London Waterworks Park is a charity that has raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for communications strategists and PR to participate in our community-led working group who are promoting public awareness and support of the project. 

There is opportunity to lead on projects across communications, content creation, social media, PR, newsletters, film, podcasts or any other channels of interest, and facilitate the direction of the working group.

The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

You should be experienced in implementing effective strategic communications, managing media relations and social media platforms by creating engaging content, and building online communities. Strong writing and editing skills for various materials including press releases and social media posts. Comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your strategic communication will be instrumental in fostering a strong connection between our community, the park, and its biodiversity. Your input will help us craft compelling narratives that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability.

SUMMARY

Roles Description: Finance Trustee, Community Organising and Campaigning Trustee, and Legal Trustee

Remuneration: Like most Trustee roles, these roles are unremunerated

Reports to: Chair of the Board of Trustees

Start date: As soon as possible

Benefits: In addition to making a real difference in the lives of and deepening your understanding of youth organising, you will receive:

• Safeguarding Training and support in developing expertise here
• Reimbursement of expenses incurred in your role

At The Advocacy Academy, we envision a world where young people with lived experience of injustice (LEofI) harness their collective power to shape a more fair, just, and equal society. Our mission is to organise and support these young people to drive systemic change on the most pressing issues of our time.

We do this by offering deep coaching, delivering transformative leadership programmes, and creating clear pathways for sustained action. Through shared learning and community-building, we help young leaders build the knowledge, skills, and confidence to launch and lead proactive campaigns. We also recognise that real change starts from within - so we’re committed to a governance structure that is values-driven, participatory, and beyond reproach, ensuring TAA is as accountable to young people as it is to the communities we serve and its wider responsibilities.

We’re now looking to recruit three new Trustees to join our Board and help steer this work. We're especially keen to hear from people with leadership experience in one or more of the following areas: Finance & Fundraising, Community Organising and Campaigns & Legal

Trustees of The Advocacy Academy play a unique role in delivery of our mission. They are collectively responsible for the governance of the organisation, represent it to the community, and accept ultimate compliance authority for the charity and its activities. As a Trustee with experience in the UK’s youth sector, you will support the Board and the Executives in ensuring that TAA continues to deliver an exceptional quality of youth work, and the role that safeguarding plays in achieving this. As a trustee:

• Work with the Chair, Trustees and Senior Leadership team to ensure there is a clear, long-term and strategic vision The Advocacy Academy.
• Work with the Board to ensure we function within the legal and financial requirements of a UK registered charity and company, our constitution and that we strive for best practice
• Take responsibility with the other trustees so that the organisation has effective practice to safeguard the people it works with
• Act as an ambassador, spokesperson and champion our work supporting our income activities, and fostering networks that can help generate income.

About Our Board of Trustees

• Our Board currently consists of four members, recruited, selected, and approved by the Board of Trustees.
• Each trustee serves a three-year term, and we are made up of individuals from diverse backgrounds and ethnicities.
• The Board meets quarterly (four times per year) to provide strategic oversight and governance. Operations/day to day are managed by the Executives.
• Given the size of the board, we expect all trustees to join at least one subcommittees meeting per year, unless there are extenuating circumstances. .The subcommittee meets are typically held prior to full Board meetings.
• Board meetings are held at our Liberation Centre in Brixton and subcommittee meets are held virtually
• The role of trustee is voluntary, though reasonable expenses are reimbursed.2• Trustees are expected to prepare in advance by reading reports and meeting papers, and are also warmly invited to attend our events throughout the year.

AREAS OF RESPONSIBILITY

1. Finance Trustee - Trustee will provide charity financial governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Finance Director and the Finance & Risk Committee will:

• Provide support on financial oversight and ensure compliance with relevant charity and regulatory requirements.
• Review and co-present financial reports and key insights to the Board of Trustees.
• Actively participate in the Finance and Risk Committee, ensuring effective financial scrutiny.
• Strategic contribution to long-term financial and fundraising planning and support the organisation’s risk management framework.
• Attend Finance and Risk subcommittee meetings quarterly.

2. Community Organising and Campaigning Trustee - The Community organising and campaigning Trustee will provide organising and Campaigns governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Director of Organising and Campaigns and fellow trustees, they will:

• Provide strategic oversight of The Advocacy Academy’s organising and campaigning activities and priorities.
• Ensure campaigns are ethical, legally compliant, and aligned with the organisation’s values.
• Support the development of effective, youth-led organising and campaigning strategies.
• Offer insight into advocacy trends, movement-building, and political landscapes.
• Serve as a sounding board for the team, offering critical friend feedback without operational interference.
• Help the board assess risks and opportunities related to public positioning, reputation, and partnerships.
• Good governance, diversity and teamwork are at the core of the Board’s values. We want to ensure trustees represent the young people we work with and we are particularly interested in applications from people with lived experience.

3. Legal Trustee - The Legal Trustees will provide Legal perspective on governance oversight of The Advocacy Academy, including but not limited to: Working closely with our Trustees, they will:

• Provide strategic legal perspective on compliance with charity law, employment law, using legal knowledge or by signposting to our external legal support.
• Provide legal perspective on any strategic decisions the board makes, which the board can then pursue formal legal advice on.
• Provide legal perspective on risk related to public campaigning, partnerships and public communications.

PERSON SPECIFICATION

1. Finance Trustee -

• Proven expertise in charity fundraising and financial management.
• Experience of charity finance and fundraising is essential.
• Previous board or trustee experience.
• Ability to work collaboratively in a diverse team environment.

2. Community Organising and Campaigning Trustee -

• Understanding of power-building, community organising, or movement strategy (essential).
• Experience in grassroots organising and campaigns, advocacy, or social justice movements.3• Familiarity with political or social justice contexts in the UK.
• Willingness to support youth leadership and work in solidarity with young campaigners.
• Previous board or governance experience is helpful but not essential.
• Ability to work collaboratively in a diverse team environment.

3. Legal Trustee -

• Qualified legal professional (e.g. solicitor, barrister, legal academic) with UK-based experience.
• Knowledge of charity, or employment law desirable.
• Experience in risk, governance, or compliance, particularly in the charity sector.
• A commitment to social justice and supporting youth organising work.
• Ability to translate legal concepts clearly for non-specialist trustees.
• Ability to work collaboratively in a diverse team environment.

EXPECTATIONS & ENTITLEMENT

• Attend at least one training programme that we run, so that you understand the work we deliver
• Attend trustee meetings, which are held four times a year in London or virtually, and last between 3 expected to attend at least three each year.
• Participate in one of our sub-committees as may be required by the trustee role.
• Demonstrate commitment to The Advocacy Academy by supporting fundraising efforts.
• Serve for a term of three years and be able to stand for re-election for a further term and possibly two.
• Work with the Chair to review your performance
• Claim reasonable travel and accommodation expenses to attend meetings -4 hours - trustees are expected to attend at least three each year.
• This is an outline of the responsibilities and duties of the Trustee roles, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of The Advocacy Academy’s board. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Please apply to be our Trustee by sending your CV together with a supporting statement to us. Your supporting statement should explain why you would like to be our Trustee and the contribution you believe you would make to The Advocacy Academy, with particular reference to the specific Trustee role and Requirements above.

DATES

• •Closing Date: The deadline for applications is 7th October 2025 by 9am.

Please note that there will be two rounds of interviews, and we will be conducting interviews on a rolling basis as applications are received. The application deadline may be brought forward if suitable candidates are identified early.

NOTHING ABOUT US WITHOUT US

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims, and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 

About the Role

This is an exciting opportunity to join a distinctive and values-driven organisation. We are currently seeking a new Trustee who, after three months of service on our Board, would step into the role of Chair, with the current Chair completing their term after this successful appointment.

The Chair of Headway East London plays a crucial role in providing inclusive leadership and clear direction to the Board of Trustees. They will support the Board in fulfilling its responsibilities for the charity’s ambitious strategy and governance and ensure the effective working of the Board as a collective. A key part of the role will be to both support and hold to account the Chief Executive and Senior Management Team.

The Chair will act as a trusted advisor and critical friend to the Chief Executive and represent Headway East London externally alongside them. They will be a visible and approachable presence within our community, upholding the importance of relationships with our members – people living with brain injury – and ensuring that this insight informs strategic thinking.

We are looking for someone who brings: 

• A strong track record of board-level leadership and a sound understanding of good governance in the charity sector.
• Experience of transformation and organisational development.
• Excellent communication and chairing skills – able to ask thoughtful, challenging questions and facilitate productive Board discussions.
• Extensive understanding of charity finances and risk oversight.
• The ability to work collaboratively with the Chief Executive to shape and monitor organisational goals, policies and performance.
• A natural, down-to-earth style – personable, non-hierarchical and approachable.
• A commitment to community – with lived or professional experience of brain injury, or a clear understanding of its impact.
• A values-led approach and belief in the power of human relationships to drive strategic outcomes.

The Chair will also help foster relationships with partners, funders and supporters, helping to strengthen Headway East London’s reputation and long-term sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

999 Club IS RECRUITING NEW TRUSTEES!

999 Club is a charity doing big things with people facing homelessness. For over 30 years, we've provided a safe haven in the heart of Deptford — offering hot meals, showers, practical support, and a pathway out of homelessness for good.

We're now looking for up to three new trustees to help guide our growing organisation as we develop our new 5-year strategy.

We’re especially keen to hear from people with experience in:

· Fundraising – An ability to use your networks or knowledge to champion our cause and unlock new opportunities.

· Charity Finance – provide strategic financial oversight and potentially chair our Finance Committee.

· Property or Facilities Management – Help oversee the management and potential development of our buildings

What to expect:

As a trustee, you’ll gain leadership experience, broaden your network, and play a hands-on role in tackling homelessness and improving the mental wellbeing of our community. This is a voluntary role involving four board meetings a year (a mix of in-person and virtual), plus occasional events, emails, and committee work. Reasonable expenses are covered.

Inclusion:

We’re committed to building a diverse and representative board. We particularly welcome applications from people with lived experience of homelessness, mental health challenges, or systemic disadvantage.

Organisation Overview

Clean Break provides Theatre and writing based opportunities, including workshops from our studios in Kentish Town NW5 for women who have lived experience through the Criminal Justice System or women at risk of offending with drug/alcohol and/or mental health needs. We are a trauma informed centre, we work in a safe, women-only environment, creating opportunities for women to develop personal, social, artistic and professional skills.

Directions

Buses: 46, 88, 134, 214, 393
Tube: Kentish Town (Northern Line)
Overground: Kentish Town West

Role Title

Young Company Volunteer

Responsible to

Participation Manager and Volunteering Manager 

Purpose/Summary of role

We are looking for two enthusiastic volunteers to be a part of the Young Company programme.  To support the development, confidence, and wellbeing of young women aged 18-25 through engaging group activities, acting, drama, rehearsals, theatre skills training and a safe, inclusive environment.                                                                                     This role is a one-yearplacement. October 2025- July 2026

Description of tasks

Key Responsibilities:

• · Build positive working relationships with young people
• · Assist with the lead facilitator(s) workshops, group games, or discussions
• · Provide a listening ear and positive encouragement
• · Ensure safeguarding policies are followed at all times
• · Assist fellow volunteer and lead facilitator(s) with setup and tidying of the space
•          Encourage young people’s participation and creativity

Time Commitment

Acting, drama and theatre skills training

These sessions will be delivered by our, Drama School partners and Clean Break Artists. The Young Company Support Worker will be on hand for any support needs outside of the space.

Autumn Season (October – December 2025)

Start: Wednesday 8th October 2025

Season Break (no sessions) – W/C October 27th

Resume: Wednesday 5th November 2025

End: Wednesday 16th December 2025

11.00am – 4.00pm

Spring Season (January – April 2026)

Start: Wednesday 21st January 2026

Season Break (no sessions) – W/C February 16th

Resume: Wednesday 25th February 2026

End: Wednesday 23rd March 2026

11.00am-4.00pm

Summer Season (April – July 2026)

The Company will rehearse and perform a short play by Emma Dennis Edwards, commissioned playwright for the Young Company. The play will be directed by Clean Break’s Associate Artistic Director and will be produced at a London venue, for audiences of loved ones, peers and public.

The Young Company will then enter a longer rehearsal period; these will be full and longer days of 10am-6pm:

•   Tuesday April 27th
•     Wednesday April 28th
•     Thursday April 29th
•     Tuesday May 5th
•      Wednesday May 6th
•      Thursday May 7th
•      Monday May 11th
•      Tuesday May 12th
•      Wednesday May 13th
•      Thursday May 14th
•      Monday May 18th
•      Tuesday May 19th
•      Wednesday May 20th
•     Thursday May 21st
•     Friday May 22nd

Season Break (no rehearsals) – W/C May 25th

Tech & Dress Rehearsals, these days will be longer and may run into the evening (exact timings TBC)

•   Monday June 1st
•   Tuesday June 2nd

Performance Dates, again these will be long days and late evenings to accommodate matinee and evening performances (exact performance times TBC)

• Wednesday June 3rd
•    Thursday June 4th
•   Friday June 5th
•   Saturday June 6th

After the Production is completed, Clean Break “Next Steps”, and this will include Tuesdays and Wednesdays both 11am-4pm. During “Nex Steps” we will also be visiting our Drama School partners for Tours of the schools and information sessions on making applications to their courses.

•    Tuesday 9th & Wednesday 10th June
•     Tuesday 16th & Wednesday 17th June
•   Tuesday 23rd & Wednesday 24th June
•     Tuesday 30th June & Wednesday 1st July
•     Tuesday 7th & Wednesday 8th July
•   Tuesday 14th & Wednesday 15th July

The programme will end with a Graduation Ceremony on Friday July 17th, timings and location to be confirmed.

Skills and Qualifications

•      Some experience working with vulnerable young people who have been through the Criminal Justice                System or at risk of offending
•     Desirable that candidate is locally based
•       Friendly, approachable, and good with young people
•       Reliable responsible and efficient
•       Good listening and communication skills
•     Open-minded and non-judgmental
•     Some experience in youth work
•     Able to take initiative

Disabled Access

Yes – Wheelchair accessible

Training and Induction

• · Building health and safety induction
• · Safeguarding
• · Leading with Kindness (Trauma Informed)

What you will gain

• · Valuable experience in youth work and community engagement
• · The chance to make a positive impact in young people’s lives
• · Skills in communication, teamwork, and leadership
• · Weekly briefing and debriefing
• · Opportunity to gain experience and references
•         Ongoing check-ins with Young Company Support Worker and Participation Manager 

Expenses

Yes – Travel and lunch we also provide free lunch

Recruitment Method

• CV, informal discussion, reference, trial period.
•   All volunteers must complete a DBS check / background check and attend safeguarding training.
•   We are committed to creating a safe, respectful, and inclusive environment.
•   The post is open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1)

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Support Volunteer for the London Borough of Sutton Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application.

In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Research is an important part of our work at Helen Bamber Foundation and enables us to understand our clients’ experiences and how they can be best supported. We produce evidence, which we use alongside learning from our services, to try to change law, policy and practice across different organisations and authorities such as the NHS and Home Office. Everyone in the sector can then use our evidence to drive positive change and improve support for Survivors. 

Much of our research has a clinical focus, such as exploring new types of therapeutic approaches. We also carry out systematic reviews of existing evidence about health conditions and their management and interview-based studies of the lived experience and health impact of aspects of forced migration (such as the mental health impact of detention and of quasi-detention accommodation). We conduct research addressing legal, counter-trafficking and policy issues such as the difficulties experienced during the ‘transition’ period after people gain leave to remain . We are working to increase involvement of and co-production with people who have expertise by lived experience (including our clients and former clients) in our research programme.

Research helps us achieve our goals of securing legal protection for survivors, increasing access to appropriate care and preventing re-trafficking. 

We are looking for a volunteer to support the research team to progress a variety of research projects.  

Main tasks and activities  

• Assisting the research team with ad-hoc administrative research tasks, including data management and research project tracking

• Making research recruitment calls and speaking to clients about research opportunities 

• Translating research papers into accessible summaries and creative content

• Contributing to data extraction and analysis across a number of research projects

• Editing and reviewing research papers to prepare them to be submitted for publication

Skills and experience needed 

• Understanding of, and commitment to, the objectives of the Helen Bamber Foundation; 

• A demonstrable empathy for our vulnerable clients, including people seeking asylum, refugees and survivors of torture and trafficking; 

• Some knowledge of the challenges facing vulnerable clients including people seeking asylum, refugees and survivors of torture, trafficking; 

• Strong interest in research and its potential to contribute to positive change for our client group

• Ability to think critically about research, and to be mindful of the ethical dilemmas and complexities surrounding doing research with survivors

• Excellent communication and interpersonal skills; 

• Excellent organizational skills and ability to manage own time and workload, and to prioritise a range of competing demands; 

• Ability to translate complex and technical academic writing into accessible content

Desirable

• Experience analysing qualitative and/or quantitative data

• Strong writing and editing skills, and previous experience of writing academic papers or non-academic reports

• An interest in participatory research methods and co-production and in centering lived-experience within research 

About QuilomboUK

QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities. Join us to shape a culture where lifelong learning and inclusive leadership thrive.

Role Overview

As the L&D Manager, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.

Key ResponsibilitiesLeadership Development & Training

• Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
• Partner with senior leaders to identify skill gaps and align L&D strategies with organisational objectives.
• Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.

Instructional Design & Content Development

• Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
• Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
• Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.

AI-Enhanced Instructional Design

• Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
• Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.

Onboarding & Integration

• Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
• Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
• Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.

Training Evaluation & Continuous Improvement

• Measure training effectiveness using KPIs such as engagement rates, knowledge retention, and behavioural change.
• Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
• Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.

D&I Integration

• Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
• Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
• Advocate for accessible learning design, including accommodations for neurodiverse and disabled employees.

Qualifications

• Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
• Skills:
• Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms,.
• Strong facilitation and storytelling skills for remote and hybrid audiences.
• Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
• Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
•  
• Knowledge:
• Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
• Familiarity with UK compliance standards related to workplace training.
• Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
• Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
•  
• Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.

Personal Attributes

• A visionary thinker who balances creativity with analytical rigor.
• Collaborative bridge-builder who engages stakeholders at all levels.
• Adaptive and empathetic, with a knack for simplifying complex concepts.
• Committed to lifelong learning and amplifying underrepresented voices.

Why Join QuilomboUK?

• Purpose: Design programs that directly contribute to equitable workplaces and social justice.
• Innovation: Experiment with cutting-edge L&D tools and methodologies in a remote-first environment.
• Culture: Join a team that values curiosity, courage, and collective growth.
• Flexibility: Enjoy remote work autonomy with supportive collaboration.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Empower growth. Ignite change. #LearningForJustice #InclusiveLeadership #PeopleFirst

We are delighted to have secured funding to deliver a 24-month befriending programme. This exciting opportunity will support the delivery of our ambitious five-year strategy by: 

• Promoting Independence - ensuring more older people can stay independent for longer 

• Providing Connection - enabling friendship and social connection for olderPeople 

The befriending service will be provided through 2 different strands which aim to support older people in different ways based on the needs identified via an assessment. 

Clients will enter the strand that is most appropriate to their needs.

• Strand A: We will offer a local face-to-face service of up to 1 hour for 26 weeks. Strand A provision would be appropriate for older people who have experienced a recent life event, such as a hospital admission, bereavement or home move and who need time limited support and guidance to connect with suitable services and activities.

• Strands B: We will offer ongoing support either face-to- face of up to 1hour or by telephone between 30 minutes and 1 hour. Strand B provision is for older people leaving Strand A that require long term support or for those who are identified as needing ongoing face-to-face or local telephone befriending support on entry to theprogramme. 

Purpose of Role 

• Arrange and carry out assessment for new service users within the befriending service using the Guided Conversation approach, in order to gather appropriate information about the older person, their needs, and what a befriender will be expected (and not expected) to do. 

• Ensure that the person wants a befriender, has given consent, confidentiality has been discussed, and the person is able and willing to join the service. 

• Ensure that volunteers and service users are well-matched and that the service runs safely, effectively, and in line with organisational standards. 

Key Tasks 

• Carry out a needs assessment for new service users referred to the befriending service. It could be a telephone-based discussion or review of a referral form or a home visit. 

• Gather key information such as visit preferences, activity interests, potential risks, and any unmet needs. 

• Complete assessment forms and input information into the online database 

• Refer service users to other services where appropriate 

• Match service users with suitable volunteer befrienders 

• Introduce befriender and service user, and carry out a 6-week review with both parties 

• Maintain accurate records and liaise with staff throughout the process 

Skills and attributes Required 

• Good communication skills with a friendly approachable manner. 

• Confident using IT 

• Empathy and understanding of older people. 

• Understanding loneliness and social isolation. 

• Consistency and reliability.

• Understanding of Confidentiality. 

• Understanding of and empathy with the needs of older people. 

• Patience and Sensitivity. 

• Confidence to deal with emergencies. 

• Record keeping.

• Ideal for students studying Health & Social Care, though open to all. 

Support Provided 

• You will be inducted in cohorts with other volunteers. 

• Training for the role is provided including Safeguarding, Making Every Contact Count, Sexual Harassment and Building a positive volunteering experience and other more. 

• Ongoing support including regular supervision by the Volunteer Manager. 

• Goup supervision with other volunteers. Groups supervision is a safe place where you can share experiences, challenges, and successes, process emotion and learn from each other. 

• Reimbursement of agreed expenses.

• Access to an AGE UK Discount portal provided by Aon.  

• Monthly volunteer newsletter. 

• We hold an annual Volunteer Award event where we celebrate and recognise the contribution of our Volunteers! 

• Access to in-house training opportunities 

• You will receive supervision and support throughout your course placement from your named supervisor 

Benefits 

• Make a Real Difference: Have a direct impact on the lives of Making a Difference: Volunteering allows you to have a tangible impact on someone's life, particularly those in vulnerable situations. Helping older people can provide a strong sense of accomplishment and purpose. 

• Emotional Rewards 

• Intergenerational Connections 

• Learning and Skill Development 

• Enhancing Career Prospects 

• Building Empathy and Compassion 

• Giving Back to the Community 

• Social and celebration events 

• Placement Support: Ideal for Health & Social Care students—gain placement hours with supervision and guidance from a named supervisor 

• Insight into Care Needs. 

Commitment 

• We expect a minimum of 6 months commitment but would ideally prefer more of a longer-term commitment.

• Weekly commitment 2 to 3 hours.

WCC is recruiting for voluntary positions to join our Board of Trustees.

Whether you are an experienced Trustee or wanting to take your first step at board level, we would like to hear from you.

Our Board comprises ten Trustees including the Chair and there are currently two vacancies.

We are particularly interested in people with skills and expertise to offer around:

• Financial experience and/or knowledge of charity accounting and the ability to apply this strategically
• Income generation/ fundraising skills and expertise

Trustee roles

Our trustees play a vital role in making sure that WCC achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that WCC has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the executive team to enable WCC to grow and thrive, and through this, achieve our mission.

Trustees have a collective responsibility, and this means that they always act as a group and not as individuals.

Duties:

• Support and provide advice on WCC’s purpose, vision, goals, and activities
• Approve operational strategies and policies, and monitor and evaluate their implementation
• Oversee WCC’s financial plans and budgets and monitor and evaluate progress
• Ensure that key risks are being identified, monitored, and controlled effectively
• Review and approve WCC’s financial statements
• Provide support and challenge to WCC’s senior manager in the exercise of their delegated authority and affairs
• Keep abreast of changes in WCC’s operating environment
• Contribute to regular reviews of WCC’s own governance. Attend Board meetings, adequately prepared to contribute to discussions.

• Use independent judgment, acting legally and in good faith to promote and protect WCC’s interests, to the exclusion of their own personal and/or any third-party interests

• Contribute to the broader promotion of WCC’s objects, aims and reputation by applying your skills, expertise, knowledge, and contacts.

What we’re looking for

Our Board comprises ten Trustees including the Chair and there are currently two vacancies.

We are looking for people willing to bring energy, enthusiasm, and commitment to the role, and who will broaden the diversity of thinking on our board.

We are particularly interested in people with skills and expertise to offer around:

• Finance – experience and/or knowledge of charity accounting or financial management, and the ability to apply this strategically to support with budget forecasting and financial planning
• Income generation/ fundraising skills and expertise – corporate, trust and foundations, and/or community

WCC is passionately committed to equality, diversity, and inclusion, and wish to reflect these values in our Board. We strongly encourage people from all backgrounds, communities, and industries.

We are keen to address the underrepresentation of some communities we serve at leadership level, and welcome applications from people from Black, Asian and minority ethnic communities, or with lived experience of immigration/asylum.

Personal skills and qualities

• Willingness and ability to understand and accept their responsibilities and liabilities as trustees and to act in the best interests of the organisation
• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member
• Effective communication skills and willingness to participate actively in discussion
• A strong personal commitment to diversity, equity, and inclusion
• Enthusiasm for our vision and mission
• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership.
• Willingness to lead according to our values

Terms of appointment

• Trustees are appointed for a three-year term of office. Our Articles of Association state that one third of the trustees will retire from office at each AGM with the longest serving trustees retiring first. Trustees can stand for re-election at the same AGM
• This is a voluntary position, but reasonable expenses are reimbursed.
• Time commitment- approximately 8 hours per month
• Board meetings- attending four Board meetings annually (currently on Tuesday evenings). We alternate between meeting in-person at WCC’s office in Waterloo and online
• Sub-committees- we have two subcommittees (Finance & Operations, and Clinical) that meet in between Board meetings, with individual trustees attending one or more of these depending on skills and preferences.
• Two half day strategy days a year and training where needed
• Reading Board papers in advance, being involved in discussions, advising on specialist areas
• We hold an Annual General Meeting with all staff and members.

Time commitment

Approximately 8 hours per month
There are four board meetings a year, currently on Tuesday evenings – we alternate between meeting in-person at WCC’s office in Waterloo and online. We hold an Annual General Meeting with all staff and members. We have two sub committees that meet in between Board meetings, with individual trustees attending one or more of these depending on preferences and time commitment.

ABOUT THE ROLE

Working closely with the Grants Managers and under the Head of Fundraising and other members of the senior Volunteer Grant Team, the Grants Coordinator (Unpaid Volunteer) will research, write grants, maintain, and coordinate fundraising efforts for AHO, with a target of a £5m yearly income by the end of 2030.

ROLE DESCRIPTION

The role of Grants Coordinator (Unpaid Volunteer) will research, maintain and coordinate

• Research, write and manage a pipeline of trusts and foundations, aid grants and public sector tenders and contracts that offer unrestricted and programmatic funding.
• Initiate new and manage existing relationships with trusts and other grant-making bodies through emails, calls, meetings, and attendance at events.
• Organise and lead regular fundraising meetings with the Head of Fundraising and the senior team.
• Write and lead on applications, bringing together information and expertise from colleagues as necessary.
• Lead and manage the reporting process to existing funders, bringing together input from colleagues as necessary.
• Attend and assist with public-facing events organised by AHO or others when necessary.
• Work with the senior team to write compelling concept notes and presentations for new areas of work.
• Work with staff and Volunteers across AHO to produce compelling and successful fundraising bids.
• Closely monitor deadlines for applications and reporting, proactively and confidently liaising with relevant staff for timely and high-quality submissions.
• Identify new opportunities for unrestricted and project funding from a range of sources, including trusts, grants and charitable foundations; European, national and local government; individual supporters; and commercial opportunities. 
• Develop and maintain general content and resources in line with branding, such as presentations and texts for staff to reference and share with potential funders.
• Contribute to quarterly Board papers through pipeline updates and the CEO's report.
• Contribute on an ad hoc basis to any other reasonable activity as requested by senior staff.
• Very occasional travel to Africa and other Diaspora for work with our sister organisation, AHO EU and to regions in England where colleagues are based.

PERSON SPECIFICATION

Key Competencies

•   Experience in awarding, managing or applying for grants.
•   Experience in awarding, managing or applying for grants.
•   Strong knowledge of UK, EU, and US legislation, accounting requirements and good practice relating to grant awarding and reporting.
•   Experience in using a CRM system or database.
•   Experience in efficiently managing and delivering grant-funded projects and programmes in low settings
•   Ability to work unsupervised, a motivated self-starter, with robust problem-solving, administrative, and multi-tasking skills and is good at follow-through.
•   Excellent analytical and quantitative skills, with the ability to assimilate and digest large volumes of information.
•   Strong attention to detail and strong organisational and project management skills, with the ability to manage workload effectively and to work with changing priorities and time pressures.
•   Ability to occasionally adjust working hours to fit with multiple time zones as required.
•   Strong written and communication skills.  You will be able to present information in a compelling way through proposals, memos and PowerPoint presentations. 
•   Ability to communicate effectively with people from different cultures and backgrounds
•   Desire to contribute to new ideas and ways of working to develop improved models, processes and use of technology in grant-making.
•   Outstanding partnership management skills, with the ability to support and establish highly collaborative internal and external partnerships.
•   Experience with databases/grant-management systems is desirable but not necessary.
•   Financial and budget management skills are desirable but not necessary.
•   Ability in English, French, Arabic, Portuguese, Swahili, and Chinese is desirable but not necessary.

Length of Placement: ongoing

Join Long Covid Support and play a pivotal role in transforming the lives of people affected by Long Covid. This volunteer role gives you the chance to lead our digital infrastructure, using Microsoft 365 tools to improve how we operate and collaborate. You’ll build your IT coordination experience within a mission-driven charity, enjoying flexible remote working and joining a supportive, values-led community that truly values your contribution.

What will you be doing (role overview)?:

You will lead the setup and management of Microsoft 365 services, including SharePoint, Teams, and Outlook. You’ll manage IT onboarding and offboarding for volunteers, provide approachable support for IT queries, and migrate data from legacy cloud platforms. Additionally, you will develop clear user guides, ensure compliance with UK GDPR and cybersecurity standards, and offer strategic advice on IT procurement to help improve our operational efficiency.

What are we looking for (about you)?

You are confident administering Microsoft 365 and handling cloud data migration, with solid knowledge of data protection and cybersecurity. You communicate clearly and enjoy supporting non-technical users. You’re organised, proactive, self-motivated, and passionate about applying your IT skills to a meaningful cause. Experience in volunteering or working with non-profits is a plus/

What difference will you make:

Your expertise will strengthen our charity’s digital capabilities, enabling smooth collaboration across teams and volunteers. This will directly improve our ability to deliver vital support to people living with Long Covid.

Key Responsibilities:

· Manage Microsoft 365 infrastructure and services

· Coordinate volunteer IT onboarding/offboarding and provide ongoing support

· Migrate files and data from existing cloud drives

· Develop and maintain IT policies and user guides aligned with data protection standards

· Ensure digital security and compliance

· Provide strategic IT advice and support procurement decisions

Application Process:

Please submit a cover letter and CV, demonstrating how you meet the criteria.

Equal ops statement:

We are committed to fostering an inclusive and diverse environment where everyone is treated with dignity and respect. We provide equal opportunities for all, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We actively encourage applications from all individuals of all backgrounds, particularly those with lived experience of Long Covid.

Closing statement:

Volunteering with Long Covid Support offers you the flexibility to work remotely at times that suit you, making it easy to fit into your lifestyle. You’ll gain valuable hands-on experience managing IT for a growing charity, while developing important leadership and digital transformation skills. Beyond that, you’ll become part of a compassionate and inclusive community that is dedicated to making a real, positive difference in people’s lives. Your contribution will be recognised with professional references to support your future goals, all while making a tangible impact for those living with Long Covid.

Ready to use your IT skills to make a real difference? Apply now and help us build the digital foundation that supports thousands living with Long Covid every day.