Supporter insight manager jobs

Link to Change is an award-winning charity dedicated to protecting children and young people from exploitation, abuse and harm. We work alongside children, families, professionals and communities to create safer futures and stronger outcomes.

Now entering an exciting new phase of growth across Bedfordshire and surrounding areas, we are seeking an exceptional Chief Executive Officer to lead the organisation into its next chapter.

 Link to Change has a strong reputation as a trusted specialist in tackling child sexual exploitation, criminal exploitation, online harms and abuse affecting children and young people. Our work has influenced policy and practice, supported thousands of children and families, and amplified the voices of young people with lived experience.

We are ambitious about the future. We want to reach more children, strengthen our influence, grow our services, and continue driving meaningful change within safeguarding systems and communities.

As Chief Executive Officer, you will provide strategic and operational leadership to the charity, ensuring we remain financially sustainable, well governed and focused on achieving the greatest possible impact for children and young people. Working closely with our Board of Trustees, staff team and partners, you will lead organisational development, strengthen relationships across sectors, champion safeguarding excellence and help shape the future direction of the organisation.

This is a unique opportunity to lead a respected, award-winning charity with a passionate team, a strong reputation and a clear sense of purpose.

We are looking for a values-driven leader who can inspire others, build strong partnerships, navigate complexity and lead with confidence and compassion. You will share our commitment to safeguarding, trauma-informed practice and ensuring that the voices of children and young people remain at the heart of everything we do.

If you are passionate about improving outcomes for vulnerable children and young people and want to lead an organisation that is making a genuine difference every day, we would love to hear from you.

Join Link to Change and help create a future where every child and young person is safe, heard and free from exploitation.

Please ensure to follow the guidance within the application pack on how to apply.

We are seeking a proactive, highly organised Campaigns Officer to join the Communications Directorate at the Royal College of Radiologists, playing a key role in delivering impactful, insight-led marketing campaigns that engage members and stakeholders.

This is an exciting opportunity to take ownership of multi-channel marketing campaigns from brief to evaluation, helping to shape how we promote our membership, workforce and brand priorities. Working closely with Brand, Content and Membership teams, you’ll deliver compelling messaging, coordinate activity across channels and use data to continually improve performance. If you thrive on turning strategy into action and want to make a tangible difference through effective communications, we’d love to hear from you.

What you’ll do

• Plan, coordinate and deliver targeted, insight-led marketing campaigns from brief through to evaluation.
• Develop clear campaign plans including objectives, audiences, messaging, channels, timelines and KPIs.
• Commission high-quality campaign assets and write engaging, on-brand copy across email, social and digital platforms.
• Manage multiple marketing campaigns simultaneously, keeping activity on track and stakeholders informed.
• Monitor performance using analytics tools, reporting on results and using insight to optimise future activity.
• Collaborate with Brand, Content and Membership teams to ensure joined-up, consistent communications.
• Identify opportunities to improve targeting, testing and campaign effectiveness through continuous learning and optimisation.

What you’ll need

• Experience independently delivering multi-channel marketing or campaign activity from planning to evaluation.
• Strong project management and organisational skills, with the ability to prioritise and meet deadlines.
• Confident copywriting skills and the ability to adapt tone and messaging for different audiences and platforms.
• Experience using analytics and performance tools (e.g. Google Analytics, Google Ads or similar) to track and improve results.
• A data-informed mindset, with experience using testing and insight to refine campaigns.
• Excellent communication and stakeholder management skills, with a collaborative, solutions-focused approach.
• Proactivity, sound judgement and the confidence to take ownership of your work.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Head of Finance

Location: Fully remote with flexible working arrangements. You must be able to travel 1-2 times per month for a team day in Bristol, Reading, or London, for which expenses will be covered.

Salary: £46,350 - £49,440 depending on experience

Contract: Part-time (0.8 FTE, 4 days per week), Permanent. We are flexible with how these hours are worked - working pattern to be discussed with the successful candidate.

Closing date: Monday 13 July

Interview date: Week commencing 27 July 

Start Date: ASAP - this is a new role

Reporting to: Operations Director
Direct Reports: Finance Officer
 

Role Purpose

The Head of Finance plays a key role in supporting Good Faith's financial health, sustainability and growth. Working closely with the Operations Director and colleagues across the organisation, they provide the financial insight, systems and support that help teams make informed decisions, deliver impactful work and plan confidently for the future.

The role combines hands-on financial management with the ongoing development of financial systems, tools and processes to support Good Faith's growth and evolving needs.

Working in partnership with the Operations Director, Senior Leadership Team, thematic project delivery ("track") leadership teams and project leads, the Head of Finance helps promote sound financial stewardship, clear reporting and responsible use of resources.

The role also provides financial management support to Good Faith Foundation, working alongside its trustees and Charity Development Lead.

The Head of Finance line manages the Finance Officer, supporting their development and helping to ensure the smooth day-to-day running of the finance function.

Key Responsibilities

Financial Management and Reporting

• Support the effective management of Good Faith's finances, helping to ensure accurate reporting, strong financial stewardship and long-term sustainability.

• Prepare monthly management accounts, including profit and loss, balance sheet and cashflow reporting.

• Provide clear, timely financial reporting and insight to support decision-making by the Operations Director, Senior Leadership Team and Board.

• Help colleagues understand organisational financial performance, identifying trends, opportunities and areas requiring attention.

• Work closely with the Operations Director to develop and improve financial systems, controls, policies and processes that support effective decision-making and organisational growth.

• Coordinate month-end and year-end reporting processes.

• Build positive working relationships with external accountants, banks and other professional advisers.

• Maintain compliance with relevant accounting standards, tax regulations and statutory requirements.

Budgeting, Forecasting and Planning

• Coordinate the annual budgeting process, working collaboratively with SLT and Directors across the organisation.

• Maintain GF’s financial forecast and support scenario planning to inform decision-making and future priorities.

• Monitor organisational, track and project budgets against performance and support teams to understand and respond to variances.

• Provide financial insight and recommendations that help colleagues balance ambition with sustainability.

• Support business planning and provide analysis to inform significant organisational investment and spending decisions.

Project Finance

• Work alongside track leadership teams and project leads to develop, manage and monitor project and track budgets.

• Produce project and track-level financial reporting and analysis, including profitability reporting.

• Help project teams understand financial information and use it confidently in decision-making.

• Provide practical financial support and guidance to help achieve GF’s organisational objectives while making the best use of available resources.

Warm Welcome Campaign

• Work closely with the Warm Welcome Head of Operations and Leadership Team, providing financial support on budgeting, reporting and forecasting.

• Ensure expenditure is accurately recorded, appropriately authorised and aligned with financial policies.

• Produce regular financial dashboards and reporting, highlighting budget variances, emerging risks and opportunities for improved efficiency.

• Provide insight and recommendations that support effective decision-making and responsible resource management.

Cashflow, Reserves and Financial Sustainability

• Monitor and report on cashflow, reserves and wider financial performance, helping SLT plan for the future.

• Manage and process supplier and payroll payments, ensuring appropriate controls and approvals are in place and payments are made accurately and on time.

• Work with the Finance Officer to monitor debtor and creditor performance, supporting the timely collection of income and effective management of liabilities.

• Provide financial insight and scenario planning that supports sustainable growth, informed decision-making and long-term resilience.

Support to Good Faith Foundation

• Provide financial management support to the Good Faith Foundation.

• Oversee the preparation of quarterly management accounts by external accountants, alongside budgets and financial reports as required.

• Support trustees and the Charity Development Lead with financial information, insight and analysis.

• Help maintain appropriate financial controls, governance and compliance arrangements.

Team Management

• Line manage, support and develop the Finance Officer, creating opportunities for learning and professional growth.

• Review and oversee bookkeeping, reconciliations and transactional finance processes.

• Help foster a collaborative, supportive and efficient finance function that supports colleagues across GF.

• Contribute to a positive team culture that reflects Good Faith's values.

Governance and Compliance

• Help ensure GF maintains high standards of governance, accountability and financial compliance.

• Support statutory record-keeping and coordinate company secretarial filings and documentation.

• Coordinate the preparation and submission of VAT returns, annual accounts, corporation tax returns and other regulatory filings, working with external accountants as required.

• Act as a trusted point of contact for external accountants, auditors, legal advisers and other professional advisers.

• Coordinate annual insurance renewals and maintain records of key organisational licences, registrations and financial policies.

• As needed, support audits, compliance reviews and risk management activities, helping to ensure appropriate documentation, controls and procedures are maintained.

Person Specification

Essential Experience

• Qualified accountant (ACA, ACCA, CIMA or equivalent) with at least 2-3 years' working experience

• Experience managing finance functions within an SME, consultancy, social enterprise, charity or purpose-led organisation.

• Experience preparing management accounts, budgets and forecasts.

• Good understanding of UK financial reporting, tax and compliance requirements.

• Experience managing cashflow and financial planning.

• Proficiency in accounting software (Xero) and Microsoft Excel/Google Workspace.

Essential Skills

• Strong analytical and problem-solving skills.

• Ability to communicate financial information clearly and confidently to non-finance colleagues.

• Excellent organisational skills and attention to detail.

• Ability to manage multiple priorities and deadlines effectively.

• Strong relationship-building skills and the ability to work collaboratively with a wide range of people.

• The ability to balance financial sustainability with organisational ambition and social impact.

Desirable

• Experience in consultancy, professional services, social enterprise or charitable sectors.

• Experience managing the finances of grant-funded projects

• Experience supporting boards, trustees or senior leadership teams.

• Knowledge of charity finance and governance requirements.

• Experience supporting and developing colleagues through line management.

Personal Attributes

• Collaborative and relationship-focused, with a genuine desire to support others.

• Inclusive in approach and committed to building positive working relationships

• Proactive and solutions-oriented, with the confidence to improve systems and ways of working.

• Trustworthy, accountable and able to exercise sound judgement.

• Comfortable working in a dynamic and evolving organisation.

• Able to balance ambition with pragmatism, helping the organisation make the most of its resources.

• Committed to Good Faith's mission, values and the positive impact of our work.

Key Relationships

• Operations Director

• Senior Leadership Team

• Project Leads

• Thematic project delivery leadership teams

• Finance Officer

• Good Faith Foundation Charity Development Lead and Trustees

• External accountants and professional advisers

• Clients, funders and other partners as required

Please review the attached JD for full information on how to apply. 

Planning & Integration Manager - 12-month FTC

It starts with community – and so does everything we do at The National Lottery Community Fund (the Fund). As the UK's largest community funder, we will distribute over £4 billion by 2030 to projects that strengthen society and improve lives. Our UK-wide Communications & Engagement Team is at the heart of telling that story, and we're looking for an exceptional Planning and Integration Manager to join us on a 12-month maternity cover basis.

This is a genuinely exciting opportunity to play a pivotal role in one of the most ambitious periods in the Fund's history. As we enter phase two of our It Starts With Community strategy, our communications are more important than ever – positioning the Fund as a credible, influential voice on community resilience, cohesion and change. You'll be the operational linchpin that turns our strategic ambitions into coordinated, measurable reality.

Role Expectations

Working closely with the Head of Communications Strategy and the wider communications leadership team, you'll bring together integrated plans for our media, marketing, digital and external affairs functions, ensuring clear milestones, measurable outcomes, and efficient use of resources. If you're energised by complexity, thrive on bringing order and clarity to busy teams, and care about the power of communications to make a difference, this role is for you.

Key responsibilities include:

• Managing design and delivery of planning and project management tools and systems across the Communications & Engagement function.
• Acting as the central point of contact/traffic manager between Communications teams and the rest of the Fund, managing incoming requests and allocating resources effectively.
• Developing project dashboards and reporting tools that track delivery progress and highlight risks or dependencies to drive project decisions and provide business insights.
• Establishing, monitoring and evaluating integrated objectives and metrics across media, marketing, digital and external affairs, ensuring our campaigns are based on evidence and focused on outcomes.
• Managing a team of two Communications Assistants.​

Skills & Requirements

You'll bring a strong track record in planning and delivering integrated communications activities in a complex organisation, with proven experience in operational planning, resource management and building effective planning frameworks across multiple teams. You'll be confident using data and analytics to drive operational improvements, and skilled at working across and between teams in a matrix environment.

Experience in people management is essential, as is the ability to build relationships and influence at all levels. A background in communications or marketing agency planning would be an advantage, as would familiarity with the voluntary, community and social enterprise sector.

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown. The role requires semi-frequent travel to other offices.

Interview details:

• Date: July 22nd and 23rd
• Format: Online
• Location: UK-wide

We will be hosting a briefing session on Thursday 18th June, 11am. To register for the session or for any questions about the recruitment process, please email the recruitment team.

For an informal discussion about the role, please contact the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria

• Strong track record in planning and delivering integrated communications activities in a complex organisation to deliver against organisational KPIs.
• Experience in operational planning and resource management across multiple teams, with proven ability to build and maintain effective planning frameworks and processes.
• Success in stakeholder management and matrix working.
• Experience using data and analytics to improve operational effectiveness.
• Experience in people management and development.

 Desirable Criteria

• Background in communications or marketing agency planning.
• Relevant project management qualification.
• Understanding of the voluntary, community and social enterprise sector.

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Email Marketing Coordinator

These are exciting times for the charity, and we have an excellent opportunity for a proactive and professional team player with outstanding organisational and interpersonal skills and a strong customer service ethic, to join the busy Digital Team, as an Email Marketing Coordinator.

Position: Email Marketing Coordinator

Location: Devon/Hybrid (onsite attendance currently anticipated to be 1 day per month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £31,177 annum

Contract: Permanent

Closing Date: Wednesday 22nd July. Please note this role may close earlier than advertised so apply as soon as possible.

About the Role

As Email Marketing Coordinator, you will spearhead the creation and implementation of innovative email marketing campaigns that boost engagement and drive conversions. In this vital and rewarding role you will be responsible for the end-to-end email marketing process – from campaign planning, content development, A/B testing, list management, automation, personalisation, performance tracking and reporting.

Your principal duties and responsibilities will include:

• Leading the enhancement and optimisation of our email strategy to boost engagement, increase brand awareness, and drive revenue.
• Simplifying and improving email production processes to boost efficiency across key teams, especially in fundraising and commercial.
• Collaborating with colleagues to create personalised campaign journeys that enhance supporter engagement and lifetime value and to ensure the proper and accurate segmentation of supporter data for all campaigns.
• Collaborating with the Digital Development Manager to design, implement, and analyse campaigns, using a test-and-learn approach to continuously optimise performance and enhance engagement.
• Managing our email welcome journey for e-news sign-ups, and supporting the development of other supporter journeys for a range of audiences across the team.
• Day-to-day management of the email marketing programme, including drafting, building and managing campaigns and automations, and managing audiences.
• Working with colleagues and drawing on existing data to develop insights and understanding about our supporters, and using this information to develop content which is engaging, informative, and which meets supporters’ needs.

About You

We are looking for someone with:

• Degree level education or equivalent in experience.
• Experience of managing email send platforms, including building customer journeys and reporting email success metrics, and strong understanding of email marketing platforms and automation tools.
• Expertise in email marketing best practices, including segmentation, deliverability, and optimisation strategies.
• Experience in supporter stewardship communications and journey planning to enhance engagement and maximise lifetime value.
• Excellent written English with experience of writing for the web, along with good copywriting skills and editorial capability, able to manage the content lifecycle, with a keen sense of brand awareness.
• Excellent consultancy skills, able to translate digital terminology and processes into clear and concise language for a variety of stakeholders.
• Solid project management skills.

Benefits include:

• Competitive pension.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Email Marketing, Direct Marketing, Marketing, Marketing and Communications, Digital Communications, Email Marketing Coordinator, Direct Marketing Coordinator, Marketing Coordinator, Marketing and Communications Coordinator, Digital Communications Coordinator.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

An exciting opportunity has arisen for a Medical Admin Clinic Co-Ordinator to join our Medical Team. This role will require the successful candidate to ensure that all internal and external clinics run smoothly, providing doctors and MDT with relevant documentation ensuring that this service is reliable, efficient, timely, accurate and confidential.

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

Working closely with the Medical Secretaries & Medical Business & Revalidation Manager you will provide a high quality and professional support to the Medical Team.

· Have excellent communication and organisational skills and manage a varied workload.

· Be forward thinking and flexible approach.

· Have the ability to work under pressure while remaining calm.

· Have a sympathetic and diplomatic telephone manner and maintain confidentiality at all times.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Interview Dates: Monday 27th or Tuesday 28th July 2026

AI Statement

We recognise the value of AI tools, particularly in supporting individuals who may benefit from assistance with writing. However, applications created mainly by AI can often appear generic and may not fully reflect an applicant’s, skills, knowledge, and experience.

We’d really like to hear from you so please use your own words and personal experiences when completing the application form to give us the best chance of understanding what you can bring to the role.

PLEASE READ CAREFULLY – ‘How to Apply’

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Terms and Conditions

As a charity organisation independent of the NHS, we do not follow Agenda for Change terms and conditions. Consequently, we are unable to take into account NHS incremental dates or continuous service for salary, annual leave, or related entitlements such as absence pay at the point of recruitment. Whilst we do not directly match NHS terms, we offer a competitive salary and a range of staff benefits.

 About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

About WeProtect Global Alliance 

WeProtect Global Alliance brings together experts from government, the private sector and civil society to protect children from sexual exploitation and abuse online.Together, we generate political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.

The Alliance currently consists of 105 governments, 89 private sector companies, 164 civil society organisations and 10 intergovernmental organisations. 

WPGA is now progressing its new strategy which is built around three core pillars:

§  Convening focuses on bringing stakeholders together through targeted, regional, and thematic engagements to share solutions and strengthen collaboration.

§  Knowledge positions the Alliance as a leading source of evidence and insight, providing high-quality tools and data to inform policy and practice.

§  Impact ensures that this knowledge translates into measurable change, supporting members to drive tangible outcomes in preventing child sexual exploitation and abuse.

About the project 

WeProtect Global Alliance is seeking external expertise to assess its current data protection arrangements and support the development of an organisation-wide data protection framework.

The Alliance processes personal information relating to employees, consultants, suppliers, partners, donors, members and other stakeholders. Data is held across multiple business functions, including internal operations and membership services.

The purpose of this project is to:

§  Assess the Alliance's current data protection maturity and compliance position;

§  Identify strengths, risks and gaps in existing policies, procedures and practices;

§  Review organisational governance arrangements relating to data protection;

§  Support the development of a practical and proportionate Data Protection Policy and governance framework;

§  Provide a prioritised implementation roadmap to strengthen organisational compliance and accountability.

The successful consultant will be expected to engage with staff across multiple departments and work collaboratively to understand organisational processes, systems and data flows.

Scope of Work

The consultant will be expected to undertake activities including, but not limited to:

Discovery and Assessment

§  Project inception and planning meeting

§  Stakeholder interviews across relevant departments

§  Review of existing policies, procedures and guidance

§  Review of data storage and management practices

§  Review of supplier and third-party arrangements where relevant

§  Mapping of personal data processing activities

§  Assessment of organisational compliance with applicable data protection legislation and good practice

§  Identification of risks, gaps and opportunities for improvement

Framework Development

§  Development of an updated Data Protection Policy

§  Recommendations regarding governance, accountability and ownership

§  Clarification of roles and responsibilities relating to data protection

§  Development of a practical implementation roadmap

§  Presentation of findings and recommendations to senior leadership

Deliverables 

Deliverables should include (but are not limited to):

Discovery and Assessment

§  Inception plan

§  Current-state assessment report

§  Gap analysis

§  Risk register

Framework Design

§  Draft Data Protection Policy

§  Data protection governance framework

§  Roles and responsibilities matrix

§  Prioritised implementation roadmap

§  Recommendations report

Final Outputs

§  Final approved versions of all documentation

§  Presentation of findings and recommendations to SMT and/or Board representatives

§  Handover session and knowledge transfer

All deliverables should be provided in editable formats.

Donor Experience Officer - Fundraising

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

We're looking for a Donor Experience Officer to play a vital role within Acorns Children's Hospice's Fundraising team. As one of the first points of contact for our supporters, you'll help ensure every donation, enquiry and interaction receives a professional, personal and timely response.

This is a varied role that combines supporter care, relationship building, administration and communications. You'll be responsible for managing the end-to-end journey of donations, from processing gifts and maintaining accurate supporter records through to creating meaningful communications that show donors the impact of their support.

Working with colleagues across fundraising, marketing and care, you'll help deliver supporter journeys and stewardship communications that make supporters feel recognised, valued and connected to the difference they are making for local children and families. At the same time, you'll help ensure our fundraising operations run smoothly through excellent administration, data management and attention to detail. 

About the Role

As Donor Experience Officer, you'll play a central role in delivering Acorns' donor experience strategy and ensuring supporters receive an exceptional experience at every stage of their journey with us. You'll balance relationship-focused supporter engagement with the day-to-day administration that underpins successful fundraising activity. 

Key responsibilities include:

• Acting as a first point of contact for supporter enquiries across email, telephone, social media and written communications. 
• Supervising the recording, banking and thanking of donations, ensuring supporter gifts are processed accurately and efficiently.
• Maintaining accurate and up-to-date supporter information within our CRM system.
• Supporting the delivery of donor journeys, stewardship activity and supporter engagement plans.
• Creating and coordinating supporter communications, fundraising content and impact reports.
• Gathering supporter feedback and using insight to help improve supporter experiences.
• Supporting fundraising teams with stewardship planning and engagement activity
• Managing fundraising resources and materials to ensure supporters receive what they need at the right time.

About You

We're looking for someone who combines excellent organisational skills with a genuine passion for supporter care.

You'll understand that great donor experiences are built on both meaningful relationships and excellent administration. Whether you're responding to a supporter enquiry, processing a donation or creating stewardship content, you'll take pride in delivering a high-quality experience and ensuring every supporter feels valued.

You'll bring:

• Experience in supporter care, fundraising, customer service, administration or relationship management.
• Excellent written and verbal communication skills with the ability to create engaging content for a range of audiences.
• Strong organisational skills and the ability to manage multiple priorities.
• Experience using CRM systems such as Raiser's Edge, Donorfy, Salesforce or similar.
• Excellent attention to detail and a commitment to accuracy.
• A collaborative and proactive approach to work.
• A passion for delivering outstanding supporter experiences.

This role would suit candidates with experience as a Supporter Care Officer, Donor Stewardship Officer, Customer Experience Executive, Customer Relations, Membership or Community Engagement Officer, or Fundraising Officer/Administrator. We also welcome applicants with transferable experience in customer service, relationship management and stakeholder engagement.

About Acorns Children's Hospice

At Acorns, we provide specialist palliative care and support for children with life-limiting and life-threatening conditions and their families across the West Midlands. We support families in our hospices, in their homes and within the community, providing care wherever and whenever it's needed.

As one of the UK's largest children's hospice charities, we need to raise more than £14 million every year to fund our vital services. Every supporter who donates, fundraises or campaigns for Acorns helps make that care possible. The Donor Experience team plays a crucial role in nurturing those relationships and ensuring every supporter understands the impact of their generosity

What We Offer 

• £31,110 per annum
• 37.5 hours per week
• Based in Birmingham (B29 6HZ)
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment 
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

Find out about our culture, career development, benefits and more here: Why Work for Acorns?

Regarding the application for this vacancy - you don't need to include a supporting statement, but there are a few questions to answer.

Many of us have discovered the joy and the necessity of spending time in nature. Whether alone or with family, we’ve found that connecting with green spaces helps us become more: more resilient, more creative, more at ease. Across the UK, our national parks provide the perfect setting to continue that journey… to explore more.

Prospectus are proud to be supporting our client on the growth of their pioneering Nature Based Solutions (NbS) work. NPP identifies, secures and manages commercial and strategic partnerships for the UK’s 15 national parks. It’s a small, ambitious and entrepreneurial organisation, committed to increasing the impact, resources and influence of these vital landscapes, helping us all to #BeMoreOutside.

As part of this ambition, we are now seeking an NbS Modelling Manager to join a newly established, DEFRA-funded Feasibility & Modelling Unit.

Working within a specialist NbS team, you will play a pivotal role in translating nature recovery projects into credible, investment-ready propositions across national parks and national landscapes. This is a unique opportunity to operate at the intersection of conservation, land management and green finance, applying advanced modelling to unlock private investment into nature at scale.

Working closely with project teams and Feasibility Managers, you will lead on financial and ecological modelling, helping to quantify ecosystem services and shape projects that can successfully access revenue through mechanisms such as carbon markets, biodiversity net gain (BNG), and other payments for ecosystem services. A key part of your role will be developing robust financial models and ensuring projects align with the expectations of investors, offtakers and landowners.

You’ll also engage externally with a range of stakeholders, including equity investors and partners, providing confidence in the financial viability of projects and advising on innovative financing approaches. Alongside this, you will contribute to wider knowledge sharing, helping to strengthen understanding of green finance across protected landscapes.

You’ll be working in a fast-evolving and commercially emerging space, where your ability to combine technical expertise with strategic insight will be critical.

You will bring strong experience in financial and/or ecological modelling within environmental or natural capital settings, with a deeper or more specialised focus on green finance and nature markets. This might include experience gained within organisations such as environmental consultancies, natural capital firms, or market-focused organisations such as Environment Bank or similar.

Comfortable working with complexity, you’ll be confident building and interrogating financial models, understanding investment drivers, and communicating clearly with both technical and non-technical audiences. You will bring a high level of attention to detail alongside the ability to see the bigger strategic picture.

A proactive and collaborative approach is essential, as is the ability to work independently within a remote team while managing multiple strands of work.

This is a fully remote role, with travel across the UK to national parks and team meet-ups. Candidates must be willing and able to travel as required.

As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and we welcome applications from all sections of the community. We invest in your journey as a candidate and are here to support you throughout the process.

To apply, please submit your CV and a cover letter detailing your relevant experience for this role.

 

Help us change lives through world-class medical research

At the Medical Research Foundation, we believe in the transformative power of medical research. As an independent charitable foundation, we fund exceptional research into underfunded and emerging areas of health, areas where we can make the biggest impact. As we roll out an ambitious strategy to 2029, we’re looking for a Research Impact Officer to help monitor and evaluate our research to ensure our funded projects make a real-world difference.

About the role

• Reporting to our Senior Research Impact Manager, your main responsibilities will be to:
• Provide day-to-day administration for the research portfolio
• Be the first point of contact for reporting enquiries from funded researchers
• Collate qualitative and quantitative data to support impact reporting
• Support the ongoing development of progress reporting forms
• Develop and maintain working relationships with grant-holders
• Organise and attend meetings with researchers in support of impact evaluation activities
• Liaise with the Communications Team to publicise research outputs
• Respond to requests for information about research impact from across the organisation
• Assist in the delivery of scientific seminars and award events
• Represent the charity at external events.

About you

You will use your excellent analytical, communication and organisational skills to help us manage our diverse research portfolio.  You are motivated and enthusiastic and you will be keen to get involved in projects aimed at achieving our ambitious research strategy.  You can see full details in the attached job description, but we will be looking particularly closely for evidence of the following criteria in your written application:

• Experience of working or volunteering in a science-related environment
• Experience of collating and analysing data using Microsoft Excel plus generally high level of IT skills
• An interest in scientific affairs or medical research
• Ability to understand complex scientific information presented in reports and explain it in a simple way
• Excellent customer service skills
• Ability to communicate clearly in writing and verbally with colleagues, scientists and other stakeholders

About the Medical Research Foundation

Our vision is a world where medical research improves health for everyone.

There are still many health conditions which impose a heavy burden on millions of people, in the UK and around the world. History has shown us, time and again, that the best way to achieve better human health is through medical research. We know that by investing now, we will see life-saving advances in the future and improvements in health for everyone.

Salary, benefits and working arrangements

We will offer a salary of between £32,000 and £37,000 per annum depending on skills and experience for a full-time post (36 hours).  We are happy to consider a part-time contract (min 0.8 FTE).

We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week (usually Monday, Tuesday and Thursday) with the option to work remotely for the remainder.

We offer

• 30 days' holiday plus bank holidays (pro rata)
• Double-matched pension contributions up to 12% employer contribution
• Life insurance at 4x salary
• Wellbeing support and flexible working culture

Equity, Diversity, and Inclusion at the Medical Research Foundation

At the Medical Research Foundation, we believe that diversity drives creativity and innovation. We are dedicated to promoting equality of opportunity, fostering fairness and inclusion, and creating an environment where everyone feels that they belong.  We encourage and welcome applications from people of all backgrounds.

How to apply

The job description gives full details of the role and who we are looking for.  To give your application the best chance of success, please prepare a CV and supporting statement that set out clearly how you meet the shorlisting criteria listed above under 'About you', then visit our website to find out how to submit your application.

If we invite you to interview we will ask you to provide evidence of your right to work in the UK.

We look forward to hearing from you!

Role Summary

As our Senior Talent Acquisition Manager, you will play a key role in strengthening ProVeg's ability to attract, engage, and hire mission-driven talent across our international organisation.

This role combines strategic talent acquisition leadership with hands-on recruitment delivery. You will personally lead end-to-end recruitment for international and selected country office roles, while developing recruitment standards, tools, and practices that enable hiring managers and People & Culture colleagues to recruit effectively and consistently. We are therefore looking for someone who enjoys both shaping recruitment strategy and executing recruitment activities directly.

You will work closely with the Director of People & Culture to build a proactive, candidate-centred, and data-informed approach to talent acquisition, helping strengthen ProVeg's position as an employer of choice.

Job details

Reports to: Director of People & Culture
Department: INT People and Culture
Working hours: 30-40
Salary: depending on location and experience, e.g. €44,000 - 48,000 in Germany,
zł 120,000 - 150,000 in Poland (full-time equivalent).
Location: Remote.
We welcome candidates globally who hold permanent residency and can adhere to a working schedule that includes core collaboration hours of 10 am - 4 pm CET.

Responsibilities

• Lead and execute full-cycle recruitment for international and selected country office roles, including job advertising, sourcing, screening, candidate communication, interviewing, selection support, and offer coordination.

• Act as a trusted talent partner to hiring managers, helping define role requirements, assess candidates fairly, and make informed hiring decisions.

• Develop and strengthen ProVeg's employer brand through authentic recruitment messaging, content, and candidate engagement.

• Build and maintain a consistent recruitment framework across ProVeg, including templates, guidance, toolkits, and quality standards.

• Own and optimise our plattform Teamtailor, ensuring efficient workflows, reliable recruitment data, and transparent reporting.

• Use recruitment insights and data to identify opportunities for improvement and support workforce planning together with the Director of People & Culture.

• Train and support hiring managers and People & Culture colleagues to recruit with greater confidence, consistency, and effectiveness.

• Document and share recruitment practices, lessons learned, and tools across teams and countries.

• Communicate progress, challenges, and recommendations clearly, proposing practical solutions and next steps.

Competencies

• You bring strong experience in full-cycle recruitment, including sourcing, screening, interviewing, stakeholder management, and offer processes.

• You have experience recruiting for international, senior, or specialist roles in complex or fast-moving environments.

• You are confident advising hiring managers throughout the recruitment process and balancing strategic thinking with hands-on execution.

• You have experience improving recruitment processes, frameworks, toolkits, or ways of working.

• You have hands-on experience with applicant tracking systems, ideally Teamtailor, and using recruitment data to improve hiring outcomes.

• You demonstrate curiosity and openness to exploring responsible AI applications in recruitment, with awareness of data privacy, ethics, and transparency.

• You demonstrate strong organisational skills and can manage multiple recruitment processes simultaneously while maintaining quality and candidate experience.

• You have experience collaborating across cultures, countries, and time zones.

• You have an affinity with ProVeg's mission and vision.

• You are fluent in English and have excellent written and verbal communication skills.

Preferred

• You have experience creating employer branding content, such as careers page content, social media posts, candidate communications, or employee stories.

• You have experience with LinkedIn Recruiter or similar sourcing tools.

• You have experience working in a mission-driven, non-profit, advocacy, or international organisation.

• You have experience with Personio, Leapsome, Google Workspace, or similar tools.

• You have contributed to workforce planning or talent strategy.

• You have experience training or coaching hiring managers or People & Culture colleagues on recruitment practices.

Benefits of working with ProVeg

• A strong organisational focus on personal development, with a designated training budget.

• Provision of a work laptop.

• Flexible, trust-based working arrangements and home-office arrangements.

• Career development support.

• Mental health & wellbeing support via access to the OpenUp platform and a free Headspace subscription

• We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.

• Generous annual leave entitlement - 25 days increasing by one day a year to a maximum of 30 days (plus bank holidays)

• And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!

• Depending on your location, there might be additional benefits.

Further Information

Please apply with your CV and a cover letter explaining why you are motivated to join ProVeg and describe how you can bring in your experience to this role. Even if you do not meet all the requirements, we still encourage you to apply. Our tasks are diverse, and we are flexible in how we distribute them. We are happy to support your growth and development.
We also encourage all applicants to apply without a photo or disclosing their date or place of birth.

If you are living with a disability, health condition and/or neurodiversity, please feel free to let us know how we can adjust and support your application process. For example, we can offer alternative tools, different interview formats, or additional time for tasks.

Important: Please make sure to use your own words and ideas in the cover letter. The goal is for us to know you better in order to assess if this role and your motivation are a good fit. Letters written with AI, or written in a language other than English, will be disregarded.

Application process:

1. Screening of your application

2. Interview with People & Culture (30-40mins)

3. Job related trial task (~ 2 hrs.)

4. Second interview with the team (60mins)

When:

Application deadline: open until filled
Start date: preferably 01.08.2026

Do your best work, for the right reasons.

We’re looking for an experienced partnerships manager to play a key role in driving Oak's growth and impact by increasing adoption of its resources across schools and Multi Academy Trusts. This is a highly collaborative role, combining strong education sector insight with a proactive, target-driven approach to partnership development.

You will work with colleagues across the organisation to generate and qualify opportunities through events, networks, referrals, and outreach, building a focused pipeline aligned to shared priorities. Through structured discovery conversations, you’ll develop a clear understanding of school needs, readiness, and strategic fit, helping shape how we engage and support partners.

You will assess and triage opportunities against agreed criteria, working closely with subject and curriculum leads to prioritise those with the greatest potential for impact and influence, and to determine where we focus our efforts.

Alongside this, you’ll build trusted relationships with educators, growing a network of 'champion' schools that support peer learning and community engagement.

You’ll maintain clear pipeline visibility through accurate CRM management and data-led insight, using this to inform decisions and drive continuous improvement. Working cross-functionally, you’ll share learnings from the field to influence messaging, product development, and how Oak delivers for schools.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

�� What You’ll Be Doing

• Lead the continuous improvement of lead nurture processes, including events, networks, referrals and targeted outreach, aligned to the go-to-market strategy.

• Run structured first conversations, assess readiness, tier opportunities, and maintain accurate CRM records within an active partnerships pipeline.

• Build and nurture relationships with user schools to develop Oak champions, and organise in-person and online community events (e.g. webinars, group INSET, local cluster meetings), including representing Oak at relevant in-person events and school visits.

• As a member of the Oak Team, contribute to the planning and culture of the organisation.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

• Deputise for the Partnerships Lead and take on other general responsibilities as required.

�� What We’re Looking For

• 3+ years of experience managing direct relationships with schools and/or Multi Academy Trusts.

• Experience leading structured conversations with decision-makers to conversion in a business or product context.

• Strong organisational skills and CRM discipline.

• Practical understanding of product/service adoption processes in schools.

• Motivated by long-term adoption and impact.

The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution, which can be varied as you choose). Please note this is a workplace pension rather than the Teachers’ Pension Scheme.

• A 36-hour working week (not tied to term-time patterns or school-day hours), with half-days on Fridays or every other Friday off.

• Remote working (with some in-person visits, including representing Oak at relevant in-person events and school visits) — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person whole Oak offsites to collaborate, connect, and have fun (with other occasional team events in person)

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process.

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).

If you are shortlisted, we’ll invite you to the next stage, which will consist of a remote interview conducted over Zoom.

We love giving feedback, so at the end of the application process, we'll share how well you performed.

We aim to begin interviews in the week commencing 20 July 2026.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We are delighted to have a newly created 18 Month Fixed Term opportunity for a Planning and Insight Officer to join our new Strategy, Planning and Impact team here at RBL.

This new team is responsible for shaping, evolving and delivering our organisations strategy for achieving our vision, mission and outcomes. It is an exciting time to join us as we work collectively as an organisation on our new 10 year strategy and continue to work to support our Armed Forces community now and into the future.

Reporting directly to our new Director: Strategy, Planning and Insight, this role will see you supporting organisational planning, performance insight and evidence-based decision-making across the function. You will bring together planning, operational and performance information from multiple sources, interpret what the data is indicating, identify risks, trends and areas for improvement, and translate findings into clear reporting outputs that inform management action.

This role requires judgement in assessing incomplete or inconsistent information, determining appropriate follow-up with stakeholders, and presenting analysis in a clear, accessible and meaningful way for colleagues and managers at different levels. You will work collaboratively with colleagues across the organisation to promote engagement, maintain momentum and support the successful delivery of programme objectives.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will have experience in supporting planning, reporting, governance or performance management processes and be able to analyse management information, data and outputs to identify trends, risks and insights. You will be a confident user of the Microsoft Office suite with the ability to manipulate and present information clearly, both in reports and in person to stakeholders at varying levels.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Should you wish to explore a homebased contract with occasional travel to our London, Haig House, we are very open to this discussion during the interview process. Please note that any homebased contract will not have the additional London Supplement (£4,452 per annum) included in the annual salary.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Planned Interview Dates:     Virtual interviews 20th and 21st July 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Fundraising Operations Lead 

£50,133 a year

London office/Work from home

Job description

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

The Fundraising Operations Lead role is an exciting opportunity for an experienced operational leader to help deliver excellent supporter experiences and drive fundraising performance. We are looking for someone who can lead a high-performing team, oversee supporter care and compliance, and ensure the systems, processes and partnerships that support fundraising activity run effectively.

Permanent, full time (35 hours a week)

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home.

Closing date for applications: 11:59pm GMT, Thursday 16 July 2026.

The role

In this role, you will:

· Lead and develop a team delivering supporter care and compliance across fundraising activity.

· Ensure supporters receive a high-quality service, including effective handling of enquiries, feedback and complaints.

· Lead compliance across fundraising operations, ensuring activity meets regulatory and organisational requirements.

· Oversee operational processes including income processing, data handling and reconciliation.

· Identify and deliver improvements to systems, processes and ways of working.

· Manage relationships with key suppliers and partners, ensuring high standards of service and supporter experience.

· Use data, insight and reporting to identify opportunities, solve problems and improve performance.

· Work closely with teams across fundraising and the wider organisation to support successful fundraising campaigns and long-term growth.

For more information about the role’s responsibilities and the skills and experience required, please visit our website.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About you

We are looking for someone who enjoys improving services, leading people and making things work smoothly. You are a confident communicator who can build strong relationships, solve problems and use data to make informed decisions.

You will bring experience of operational leadership and will be passionate about delivering excellent supporter or customer experiences.

You are someone who:

· Has experience managing teams and delivering high-quality supporter or customer service.

· Has experience managing compliance within a regulated environment.

· Is confident working with CRM systems and data-driven processes.

· Has experience managing suppliers and external partners.

· Has strong organisational, analytical and problem-solving skills.

· Can manage competing priorities and deliver work to deadlines.

· Builds positive relationships and works effectively with a wide range of stakeholders.

This role is ideal for a confident and experienced leader with strong project and programme management skills, a passion for accessible and inclusive events, and experience delivering complex, cross‑organisational work.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident employer, we are committed to ensuring disabled applicants are treated fairly throughout the recruitment process.

If you meet all the essential requirements for this role and choose to apply under the Offer an Interview Scheme (previously known as the Guaranteed Interview Scheme), we will ensure that a fair and proportionate number of disabled applicants are offered an interview.

To opt in, simply tick the relevant box in the application form to let us know you would like to be considered under this scheme.

If you need any changes or support during the recruitment process, please email us via our website.

You can also find more details about asking for adjustments at interview on our website.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

· 27 days holiday and bank holidays

· Flexible, hybrid, and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)

· Discounted gym membership, cycle-to-work scheme, and more

How to apply

Please visit our website and apply online.

Closing date for applications: 11:59pm GMT, Thursday 16 July 2026.