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The Communications Co-ordinator plays an important role in helping MindOut communicate its impact, services, campaigns and community voice to a wide range of stakeholders. Working closely with the Charity Director, Heritage Project Manager, staff team, volunteers and external partners, the postholder will ensure MindOut's communications remain engaging, accessible, inclusive and reflective of LGBTQ+ lived experiences.
While supporting with our communications for the charity, the role has a particular focus on supporting communications for MindOut's National Lottery Heritage Fund project, Speaking Our Minds: MindOut 25+ Years and LGBTQ Mental Health, helping to capture and share the stories, achievements and learning from the project while increasing engagement with LGBTQ communities, funders and supporters.
This opportunity would suit a creative and organised communications professional who enjoys producing content, managing digital platforms, engaging with audiences and supporting community-focused projects.
Role description
You will bring the skills, experience, creativity and confidence to support all aspects of MindOut's communications, marketing and public profile, helping to promote our services, campaigns, community engagement activities and heritage work.
Main Tasks
Communications & Content Creation
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Develop and deliver engaging communications across MindOut's social media, website, newsletters and other communication channels.
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Create accessible and inclusive content that reflects the diversity of LGBTQ+ communities.
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Write articles, blogs, case studies, impact stories, promotional materials and project updates.
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Support the development of a consistent organisational voice and communication style.
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Gather and manage photographs, testimonials, quotes, video content and community stories, ensuring appropriate consent and permissions are obtained.
Social Media & Digital Engagement
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Lead on the day-to-day management of MindOut's social media platforms.
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Plan and schedule content using appropriate digital tools.
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Monitor engagement, respond appropriately to enquiries and identify opportunities to increase reach and engagement.
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Track performance and provide regular reports on communications activity and impact.
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Keep up to date with relevant trends, campaigns and issues affecting LGBTQ+ communities and mental health.
Heritage Project Communications
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Lead communications activity for Speaking Our Minds: MindOut 25+ Years and LGBTQ Mental Health.
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Promote project activities including oral history interviews, workshops, exhibitions, volunteer opportunities and public events.
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Support the development and promotion of online heritage content and digital exhibitions.
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Work alongside volunteers, participants and partners to showcase project outcomes and achievements.
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Assist with gathering project evidence, feedback and impact stories required for funder reporting.
Events & Community Engagement
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Support the promotion and delivery of community events, awareness campaigns and stakeholder engagement activities.
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Produce event marketing materials and communications.
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Coordinate communications before, during and after events.
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Support relationships with community groups, partners, funders and stakeholders.
Website & Email Communications
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Maintain and update website content.
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Produce and distribute newsletters and email communications using appropriate digital platforms.
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Support audience development and mailing list management in line with GDPR requirements.
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Monitor website and email performance and identify opportunities for improvement.
Media & Public Relations
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Draft press releases, media statements and promotional content.
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Build relationships with local, regional and LGBTQ+ media contacts.
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Support media opportunities that raise awareness of MindOut's work and impact.
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Assist senior staff with communications relating to public campaigns and organisational announcements.
Administration & Monitoring
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Maintain accurate communications records, image libraries and consent documentation.
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Support monitoring and evaluation of communications activities.
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Ensure compliance with GDPR, confidentiality and organisational policies.
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Produce reports on communications activity for funders, management and trustees as required.
For full details and person specifciation please view attached job description.
Interviews to be held 26th & 27th August.
We work to improve the mental health and wellbeing of all LGBTQ+ people, reduce stigma and make LGBTQ+ mental health a community concern.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to #AgeWellinWandsworth. Our charity is consistently growing, so we are creating this new role to support our CEO with social media, marketing and organising events.
The role will suit someone who is calm, mature, professional, organised and creative and will be comfortable working directly with a creative and curious CEO committed to transforming the charity’s online presence.
What we can offer you:
You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.
Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.
Employee benefits:
- 5% employer’s pension contribution
- Cycle to work scheme
- Employee shopping benefits scheme
- Employee assistance programme (EAP)
- Employee recognition and reward programme
- Ongoing training and development opportunities
Our mission is to help older people to age well in Wandsworth.

The client requests no contact from agencies or media sales.
Are you an exceptional communicator who enjoys building relationships, delivering memorable experiences and helping others connect with a meaningful cause? We invite you to apply for the Development Officer - Gardens, Libraries & Museums (GLAM) position within Development and Alumni Engagement at the University of Oxford, where your work will help secure philanthropic support for one of the world's leading universities.
Location: Oxford, with hybrid working available
Salary: Grade 6: £35,681 - £41,636 per annum, with a possible extension to £45,212 including an Oxford University Weighting of £1,730
Contract: Permanent, Full time
About Us
Spanning the historic streets of the "city of dreaming spires", the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.
Development and Alumni Engagement (DAE) plays a central role in enabling the University's ambitions by building meaningful relationships with alumni, philanthropists, trusts, foundations and partners around the world. Within the Gardens, Libraries and Museums team, you'll help unlock philanthropic support that preserves world-renowned collections, expands access to knowledge and enables cultural engagement for future generations. Your work will directly contribute to initiatives that enrich research, education and public understanding on a global scale.
What We Offer
Working at the University of Oxford offers several exclusive benefits, such as:
- 38 days of annual leave (inclusive of public holidays), with the option to purchase up to 10 additional days.
- One of the most generous family leave schemes in UK higher education.
- Hybrid and flexible working arrangements.
- An excellent contributory pension scheme.
- Sustainable travel benefits, including cycle loans, discounted bus travel and season ticket loans.
- Access to a wide range of social, cultural and sporting activities.
About the Role
This is an excellent opportunity to build a career in major gift fundraising within one of the world's most respected cultural institutions. Working with experienced colleagues, you'll develop your own portfolio of donors, helping to secure philanthropic support for the Bodleian and across the Gardens, Libraries and Museums.
Alongside developing donor relationships, you'll lead the delivery of two high-profile annual stewardship events attended by senior University figures, oversee annual fundraising appeals and create compelling proposals and communications that inspire philanthropic support. You'll work closely with colleagues across the University to turn complex academic and cultural projects into engaging stories for donors.
Whether you're already working in fundraising or bring transferable experience from events, communications, alumni relations or another externally facing role, you'll receive training and support to develop your expertise in major gifts fundraising.
About You
You will bring:
- Experience in fundraising, alumni relations, marketing or other relationship-focused roles.
- Excellent written communication skills, with the ability to produce engaging and persuasive content for different audiences.
- Experience of planning and delivering high-quality events
- Strong relationship-building skills, with confidence working with a wide range of stakeholders.
- The ability to manage multiple priorities, organise your own workload and deliver to deadlines.
- Experience using Microsoft Office applications and CRM or relationship management systems.
- A demonstrable interest in the cultural sector and a desire to develop a career in philanthropic fundraising.
Application Process
To apply, please upload:
- A covering letter/supporting statement
- Your CV
- The details of two referees
The closing date for applications is 12 noon on Monday 3 August 2026.
Face-to-face interviews will take place funon Thursday 13 August 2026
We raise funds in support of the University’s academic priorities, securing donations for all aspects of academic and student endeavour.



The client requests no contact from agencies or media sales.
Grade: NJC Point 23 - £34,434 per annum
Hours: 37.5 hours per week (excluding a 30-minute break each day)
Days: Monday to Friday (core hours are worked between 8am – 6pm)
Contract: Full-time, 12-month contract (possibility of extension subject to funding)
Responsible to: Grants Manager
Place of work: Based at Salford CVS’ offices in Eccles, Salford, M30 0FN, and in community settings
An exciting opportunity has arisen to join Salford CVS to support our grants and investment programmes.
We are looking to recruit a full-time (37.5 hours per week) Grants Development Worker on a 12-month fixed-term contract.
You will assist the Grants Manager and Grants Co-ordinator in the development and delivery of a large grants and investments programme, aimed at voluntary, community and social enterprise organisations and schools, in excess of £2m per year and largely focused on addressing health inequalities in the city of Salford. The role will be based in both the office and community settings.
To be successful, you will be able to communicate effectively with people from a wide range of backgrounds, from small community groups to large charities, schools and public sector commissioners. This will include tailoring information, advice and guidance to the needs of the VCSE sector.
The Benefits of Working for Salford CVS
- 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
- Enhanced company sick and maternity pay, subject to terms and conditions of service
- Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
- Cycle to Work scheme
- Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
- RHS family membership (optional and non-contractual)
- Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
- A supportive working culture - we respect and support one another to do the best we can
For further information and to apply, please visit our website via the ‘apply’ button.
Closing date: 9am, Monday 17th August 2026.
Interviews will take place in person at Salford CVS’ offices in Eccles on Thursday 27th August 2026.
We’re looking for a competent and experienced Finance Manager to join our core team to cover maternity leave from September 2026 for around 6 months, with high likelihood of permanent extension following the cover period.
The main purpose of the role is to maintain robust financial, payroll, information and administration systems that support Chilypep’s strategic financial planning, sustainability, and programme development, following the organisation’s Financial Policy and Procedures.
This key member of our core team is a vital role for our organisation, providing the backbone and foundation for all the work we do to empower children and young people to have a voice, place and space in their communities and the wider world.
You will need a detailed understanding of the financial requirements of the charity sector, excellent teamwork and communication skills, along with experience and confidence to manage the breadth of tasks and relationships needed to keep a vibrant and busy youth charity going!
Job title: Finance Manager
Reports to: CEO
Internal working relationships: Regular contact with the Board of Trustees, Project Coordinators and the Core team. The Post-Holder will undertake regular supervision with the CEO and meet regularly with the Company Treasurer.
External working relationships: Key communication with Funders, voluntary organisations and statutory bodies such as the Charities Commission, Companies House, HM Revenue & Customs and service providers including external auditors, suppliers, bank, payroll and pension agents.
Contract: This is a Maternity Cover post for approximately 6 months (very likely to be permanent part/full-time post at the end of the cover period)
Location: 11 Southey Hill, Sheffield, S5 8BB (Hybrid option to enable some home working – to be agreed with successful candidate)
Hours: 30-37 hours per week (to be agreed for the successful candidate)
Salary: Scale 29 – 31 (£37,235.77 – £39,257.90) pro rata
Closing Date: 9am, Monday 10th August 2026
Interviews:Monday 17th August at the Chilypep Youth Hub, 11 Southey Hill, Sheffield, S5 8BB
Chilypep are an equal opportunity employer. We are committed to diversity and inclusion and ensuring equality of opportunity in our recruitment processes for staff and volunteers. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. We are an employer that values lived experience at all levels of our organisation.
Our priority is to safeguard and protect the Children and Young People we work with, and we operate within strict Safe Recruitment Practices, including an Enhanced DBS check, social media check, and 2 references covering a period on no less than 3 years for all staff and volunteers.
All candidates must have existing permission to work in the UK.
For full details of the job description and person specification, please download our job pack now from our website
ABOUT THE JOB
This is a Home-based role, with occasional travel to London and within our operating areas of Hertfordshire, Buckinghamshire, Slough, Milton Keynes and Luton as required.
To make a full application, please send your CV & one side of A4 covering letter letting us know why you are interested in this position and provide information on any relevant experience that may assist your application.
For the full job description & recruitment pack, please visit our website.
PURPOSE OF ROLE
Major donors and philanthropists are currently responsible for over a quarter of Caudwell Youth’s annual income – due in part to the generosity of the networks of our founder, John Caudwell.
As Caudwell Youth enters its fourth year, we are seeking a Senior Philanthropy and Corporate Partnerships manager to help us expand beyond our strong founder-led base into a sustainable major donor and corporate supporter portfolio.
Proactive and commercially-minded, you will be confident driving and developing all stages of the major donor and corporate supporter stewardship process. Confidence in engaging in new business research, prospecting, initial meetings and pitches is a must, as you will be responsible for growing our small pipeline of supporters and warm prospects into a long-term income stream.
This is essential to Caudwell Youth’s future sustainability, with corporate partnerships and major donor income currently making up 30% of Caudwell Youth’s annual fundraising income (forecast to be around £450,000 this year).
Our ambition is to increase this revenue stream by around 50% to over £800,000 by 2030, in order to support more at-risk young people from across the UK, as set out in our recently launched strategy, Going National.
This is a role for a self-starter who is excited to drive high value growth and be a key part of Caudwell Youth’s upward trajectory, working within a small but dynamic fundraising team. It offers significant opportunity to shape and lead this area of fundraising as it grows.
You will be an experienced fundraiser with a proven track record of securing major gifts of four, five and six figure gifts, familiarity with managing corporate partnerships and evidence of growing and developing new pipelines and revenue streams.
You will own a significant portion of this income stream, with responsibility for securing new high-value relationships and growing existing supporters.
KEY DUTIES & RESPONSIBILITIES
Operating at a senior level within the fundraising team, this role will take the lead across Caudwell Youth’s philanthropic and corporate giving.
Working closely with the Fundraising Director to drive income growth and strategic development, your key duties will include:
MAJOR DONORS & PHILANTHROPISTS
You will manage a mixed portfolio of existing supporters and warm prospects, while building a pipeline of new high-value opportunities. To do this, you will:
- Take personal responsibility for securing, retaining and growing high-value (four, five and six figure) gifts and philanthropic partnerships, by engaging in detailed prospect research and building contacts with high-net-worth individuals and their intermediaries to create a pipeline of new opportunities.
- Provide a high-quality supporter stewardship experience to Caudwell Youth’s existing major donors and philanthropists and warm prospects, tailoring this to their wishes to create a unique journey for each donor which seeks to deepen their engagement with the charity. This may include:
- Personalised reporting
- Bespoke communications
- Face-to-face meetings and events
- Unique ways to be consulted on and engage with our work
- Opportunities to be recognised.
- Lead on the continued growth, development and stewardship of Caudwell Youth’s Oracles fundraising board in order to maximise its annual revenue.
- Support John Caudwell’s Charity Pioneer with the stewardship of existing and potential Life Changers Circle donors, including through hosting cultivation and network events.
CORPORATE PARTNERSHIPS AND FUNDRAISING
- Develop our corporate support pipeline, seeking to strengthen connections with existing corporate donors. This will include developing partnerships typically in the £10,000 - £100,000+ range through CSR, fundraising and sponsorship opportunities which align with Caudwell Youth’s values.
- Work with major donors and philanthropists, colleagues across the charity, volunteers and other stakeholders and contacts to proactively identify new corporate fundraising opportunities for Caudwell Youth.
- Work on Charity of the Year applications, pitches and proposals in conjunction with the Senior Leadership Team and representatives from volunteering and operations as required.
- Act as an account manager and first point of contact for corporate supporters of Caudwell Youth, coming up with tailored programmes of supporter engagement to maximise their fundraising, increase connection with our cause and engage them in strategic multi-year support partnerships.
- Supported by our Supporter Engagement Coordinator, encourage our corporate donors, major donors and philanthropists to meaningfully engage with our challenge fundraising programme.
- Review our existing Torchrunners model as a means of engaging corporate supporters as a group.
ACROSS THE FUNDRAISING TEAM
- Promote other ways to support Caudwell Youth, including gifts in wills, payroll giving, help in kind, challenge fundraising, charity-wide appeals and campaigns, events and digital content to your network of major donors, philanthropists and corporate supporters as appropriate.
- Work in partnership with the Grants and Impact Lead to develop applications and reporting for family philanthropic trusts where required.
- Work effectively as part of the fundraising team, together seeking ways to enhance and strengthen each others’ activities and diversify our revenue streams as required, including in relation to systems, policies, supporter engagement communications and fundraising events.
- Attend team meetings, personal work reviews and relevant meetings proactively and as a contributor.
- Deputise for your line manager as required in their absence, with support from the rest of the SLT.
ACROSS CAUDWELL YOUTH AND EXTERNALLY
- Work with Caudwell Youth’s operations and volunteering teams to create bespoke and sustainable opportunities for major donors, philanthropists and corporate supporters to engage in our work, while ensuring the needs of the at-risk young people that we support are always put first.
- Collaborate with our communications team to develop compelling copy and content which promotes our corporate fundraising offering and major donor support as required.
- Develop strong collaborative working with the wider teams to maximise income generation, and promote good communication and shared focus
ADMINISTRATION
- Use our CRM database, Beacon, to ensure all activity is properly captured, manage your pipelines, forecast income, track trends and data.
- Provide timely reports internally on performance, informing budget setting and subsequent reforecasts as required
GENERAL
- Behave and communicate in a way that is courteous and professional at all times, including representing the charity professionally to anyone you come into contact with and role modelling appropriate behaviour to colleagues.
- Express and promote equal opportunities and encourage inclusion and involvement.
- Ensure your work is aligned with the vision, mission and values of the charity.
- Ensure your work involves and reflects our young people’s views and voices where appropriate.
- Undertake and identify training as required and take a positive approach to personal development.
- Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
- Undertake any other reasonable tasks deemed necessary as required.
PERSON SPECIFICATION
ON APPOINTMENT, YOU ARE EXPECTED TO HAVE:
- Significant professional knowledge and experience in your specialist area
- The ability to take on substantial responsibility quickly
- Critical and detailed understanding of the specialty.
IN YOUR ROLE YOU WILL BE EXPECTED TO:
- Solve complex problems creatively
- Make judgements requiring analysis and interpretation
- Carry out duties with significant strategic influence
- Lead and line-manage others
- Deputise for your line manager, including handling serious issues, where required.
ESSENTIAL EXPERIENCE, KNOWLEDGE AND SKILLS
- In-depth understanding of major donor and philanthropy fundraising, including a demonstrable track record of managing a portfolio of high value supporters and securing and managing four, five and six-figure gifts.
- Knowledge of corporate fundraising and partnership development, including experience developing and managing corporate partnerships worth £10,000 and upwards.
- Ability to identify, qualify and cultivate high value prospects, with evidence of strong commercial awareness to spot opportunities, grow fundraising income and build new pipelines.
- Understanding of impact-led fundraising and how to communicate charitable outcomes effectively to supporters.
- Exceptional networking and relationship-building skills, with experience developing long-term fundraising plans and tailored donor engagement journeys.
- Excellent written and verbal communication skills for presentations, proposals, pitches, reports and stewardship materials.
ESSENTIAL PERSONAL ATTRIBUTES
- Self-motivated, proactive and comfortable with a high degree of autonomy.
- Entrepreneurial and commercially minded, with good business sense.
- Results-driven, with the ability to translate strategic ideas into tangible action.
- Confident and persuasive when working with senior stakeholders and major donors.
- Resilient and persistent when pursuing new opportunities.
- Strong attention to detail and commitment to quality.
- Possess a passion for making a positive impact on young people's lives.
The client requests no contact from agencies or media sales.
Saferworld is seeking to recruit a Project Coordinator. The Project Coordinator will support effective and efficient project and grant coordination with Saferworld staff and partners, supporting the achievement of programmatic and organisational goals, with a strong focus on Afghanistan within the Asia and MENA region. The role will focus on day-to-day relationship building and support to civil society partner organisations in difficult contexts, and is expected to require high levels of adaptability, flexibility and support to locally led approaches in the programme. The role will also have a strong focus on managing timelines, ensuring compliance with rules and regulations, and ensuring management and tracking of all supporting documentation.
The client requests no contact from agencies or media sales.
About us
Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.
Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.
About the role
Reporting to the Head of External Relations and working closely with the Programmes and Fundraising teams, the Communications Coordinator will be responsible for enhancing the external profile of the organisation, communicating to, and broadening our impact with, a wide range of audiences, from multilateral institutions and the global media to our supporters and peers. With a strong grasp of strategic communications, excellent content creation skills and a keen eye for detail, you will have the ability to produce timely and engaging communications outputs both independently and in close coordination with other teams and our local partners.
Based in London with hybrid working options, we offer flexibility, a supportive culture, and the chance to make a lasting difference.
About you
You are an organised, self-starting and experienced communications professional with a proven track record of working in fast-paced, internationally focused environments.
We are looking for someone with a strong track record in developing and promoting engaging content that helps drive change on hard-to-win issues and elevates the voices of marginalised groups. The candidate should also have practical knowledge of online communications tools, including Mailchimp or similar email platforms, website content management systems and social media management platforms. While not an essential requirement, working knowledge of French and/or Spanish is highly desirable.
You are confident engaging with a diverse range of stakeholders from policy makers to journalists to individual supporters and are motivated to build long-term relationships with these groups. You have excellent communication skills, can juggle multiple tasks, thrive in a collaborative environment, and bring resilience and cultural sensitivity to everything you do.
We are looking for someone with an interest in developing their skills as we take on new challenges in delivering our new vision and strategic plan. The role represents an exciting opportunity for candidates with the necessary aptitude, flexibility and ambition, as well as a strong commitment to our mission.
Above all, if you are passionate about social and environmental justice and ready to help shape RFUK’s future, we would love to hear from you.
Job description and benefits
Please download the full job description. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.
Location
This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office for 2 days per week during their 6-month probation period. This can be reviewed with their Line Manager thereafter.
Application Process
To submit your application, kindly complete the online application form by 9AM, Friday 7 August. Please be aware that the form will be anonymised for review by the panel.
Please note that CVs will not be considered.
We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.
Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion.
Interviews with shortlisted candidates will be held in-person on Wednesday 2 September. Please let us know in your application if you are available to attend an interview.
Equal Opportunities
We are committed to promoting diversity and inclusion within RFUK. As part of our recruitment process, you may voluntarily complete our Equal Opportunities Monitoring Form. This form is used solely for monitoring purposes and helps us ensure fairness and equal opportunity throughout our recruitment process. Your responses are confidential and will not affect your application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Customer Services and Purchasing Coordinator
REPORTING TO: Head of Personal and Organisational Development
Waverley Abbey is a place of prayer, learning, welcome and generous hospitality. Every person who contacts us, visits us, gives to us, attends an event, receives a publication, or simply needs help should experience something of the warmth, care and excellence that we value as an organisation. This role is often one of the first points of contact for supporters, customers, guests, colleagues and suppliers. It is therefore a key part of how we live out Waverley Abbey’s culture of hospitality, excellent customer service and careful stewardship in the everyday details.
Job Purpose The Customer Services and Purchasing Coordinator will provide friendly, efficient and accurate support across customer service, post, donations, purchasing, deliveries, office supplies and practical administration. The postholder will help ensure that people are responded to well, systems are kept up to date, purchases are processed appropriately and the practical flow of day-to-day operations is handled with care. The role requires someone who is organised, calm, helpful and detail-focused, with a genuine desire to serve colleagues and customers well.
KEY RESPONSIBILITIES Customer service and supporter care
> Provide a warm, professional and helpful response to incoming calls and enquiries, particularly in relation to donations, Every Day with Jesus and general fundraising.
> Listen carefully and respond well to customers and supporters, resolving queries where possible and ensuring they are passed to the right colleague or department when needed.
> Represent Waverley Abbey with warmth and care so that every caller, supporter and customer feels valued and treated with respect.
> Maintain accurate customer and supporter records in Sage CRM, HubSpot and Beacon as appropriate. Donations and financial administration
> Process donations accurately in Beacon and Stripe as appropriate.
> Manage Direct Debits in Access, ensuring records are handled carefully and confidentially.
> Follow agreed processes for handling financial information, donor details and customer records. Post, deliveries and practical coordination
> Open, process and organise incoming post on a daily basis.
> Prepare, pack, record and send outgoing post daily, ensuring items are handled appropriately and on time.
> Receive and coordinate deliveries for Waverley Abbey Trust, ensuring items reach the correct team or location promptly. Purchasing and office support
> Raise and manage purchase orders for the House and the East Wing, including Events and Retreats.
> Support good stewardship by ensuring purchasing is accurate, timely and in line with agreed processes.
> Maintain order in stationery areas so that colleagues have access to the supplies they need.
> Manage the East Wing staff signing in and signing out sheet.
> Assist the Head of People and Organisational Development with East Wing office moves and practical office arrangements as required. Health and safety
> Check and maintain First Aid supplies in the House and East Wing.
> Undertake any other reasonable duties requested by the line manager in keeping with the nature of the role.
Essential
> A warm, helpful and customer-focused approach, with a commitment to excellent service.
> Strong organisational skills and the ability to manage a range of practical and administrative tasks.
> Good attention to detail, especially when handling donations, customer records, post and purchase orders.
> Confidence in speaking with customers, supporters, suppliers and colleagues in a clear and professional way.
> Good working knowledge of Microsoft Office and confidence using databases or CRM systems.
> Ability to work calmly and flexibly in a busy environment where priorities may change.
>Discretion and care when handling confidential or sensitive information.
>A positive, team-minded approach and willingness to help where needed.
Desirable
> Experience of working in customer service, supporter care, administration, purchasing or a similar coordination role.
> Experience using systems such as Sage CRM, HubSpot, Beacon, Stripe or Access. >Understanding of charitable giving, donations processing or supporter communications. Our culture and expectations
>At Waverley Abbey, how we do things matters. We are looking for someone who will bring warmth, accuracy, initiative and a servant hearted approach to the role.
Hospitality is not simply the work of one team; it is part of who we are. This role helps set that tone through excellent customer care, thoughtful administration and a willingness to make things work well for others.
> The postholder will be expected to work in a way that reflects Waverley Abbey’s values, contributes positively to team life and supports the wider mission of the organisation. Safeguarding, confidentiality and compliance
> The postholder must follow Waverley Abbey Trust policies and procedures, including those relating to safeguarding, confidentiality, data protection, finance, health and safety and equality. Training will be provided where required.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
INTRODUCTION TO THE ROLE
iniva is seeking an experienced, thoughtful and collaborative Website & Communications Manager to join our team at a pivotal moment for the organisation. The role sits at the heart of Living Legacies: Collaboration, Community and Radicality, a four-year National Lottery Heritage Fund project that activates iniva’s archive and connects it with communities through exhibitions, events, podcasts, oral histories and digital resources. Working at iniva is dynamic, creative and purpose driven. As a small organisation, we value people who can work confidently on their own initiative while collaborating closely with colleagues, freelancers and partners. This part-time role (3 days per week) is offered as a fixed-term contract over four years, with responsibilities evolving across the project lifecycle — from strategy and planning in the early stages to website redevelopment, major public programmes and legacy outputs in later phases. The Website & Communications Manager will work closely with the Project Manager and wider team to support clear communication, shared understanding and joined-up audience engagement. The role plays a key part in shaping how audiences encounter Living Legacies and iniva more broadly, ensuring communications are inclusive, accessible and grounded in the organisation’s values. We’re looking for someone who cares about creating more equitable cultural spaces and enjoys sharing stories that connect artists, archives, and communities.
IDEAL CANDIDATE
This role would suit a practical and organised communications professional with strong writing and digital skills. You will be a confident and clear communicator, able to produce engaging, accessible content for a range of audiences across web, email and social media. You will have experience working with websites, including contributing to or supporting a WordPress (or similar CMS) website redevelopment, and be comfortable collaborating with website developers to deliver user-friendly, accessible digital experiences. You will bring the ability to plan and coordinate work across multiple projects, managing timelines, contributors and priorities effectively. Experience supporting or overseeing freelancers such as PR consultants, graphic designers, photographers, videographers etc or external partners is helpful, alongside a collaborative approach and good organisational skills. We are particularly interested in candidates who bring transferable skills from other sectors, along with curiosity, initiative and a willingness to learn. You should be motivated by working in a small, purpose-driven team and be committed to inclusive, accessible communication. This role supports a multi-year heritage project focused on the histories and practices of Black and Global Majority artists. We particularly welcome applicants with lived experience and/or a strong interest in these areas, and a commitment to inclusive, anti-racist and accessible communication practices. We know that no one will meet every requirement. If you meet most of the criteria and feel excited by the role, we encourage you to apply
Role Purpose
The Website & Communications Manager will lead iniva’s communications for a four-year fixed-term
project (3 days per week), with responsibilities evolving across the project — from setting up systems
and plans in Year 1 to delivering public activity, website redevelopment and legacy outputs in later
phases.
Focusing on Living Legacies, the postholder will lead communications activity to grow and diversify
audiences while maintaining strong engagement with existing audiences. They will manage a small
communications team, including the Communications Coordinator, and coordinate different
freelancers over the life of the project, such as a PR Consultant, Website Developer and Podcast
Producer to deliver clear, consistent and values-led communication across the organisation.
Working closely with a freelance Website Developer and internal teams, the postholder will oversee
the redevelopment of iniva’s website, ensuring it is accessible, user-friendly and supports the
project’s digital content and long-term needs. They will also work collaboratively with the Senior
Fundraising Manager, Project Manager and Project Curator to ensure joined-up, timely storytelling that
reflects the aims of the project and supports audience engagement.
Project Specific Duties
The duties below reflect the role across its four-year term. Activity in Years 1–2 will focus on
communications planning, audience development, team coordination and early digital work. Website
redevelopment (Years 2–3) and press activity for exhibitions (Years 3–4) will increase in later phases.
Not all responsibilities will be active at the same time.
Communications Strategy, Planning and Audience Development
- To review, refine and deliver the Living Legacies Communications Plan in collaboration with the wider project team, ensuring alignment with audience development goals, legacy planning and funder expectations.
- To lead audience development activity for Living Legacies, balancing growth and diversification with the retention of iniva’s existing audiences.
- To ensure consistent application of iniva and Living Legacies brand, tone of voice and values across all communications outputs.
- To establish and maintain communications systems, workflows and standards to support effective delivery across the team and with external contributors.
- To manage marketing, communications and documentation budgets ensuring activity is delivered within agreed resources for the organisation.
Website Redevelopment & Digital Experience
- To provide oversight of the redevelopment of iniva’s website (2027-2028), working closely with the Website Developer and internal stakeholders to ensure the site meets accessibility standards, audience engagement objectives and digital preservation needs.
- To manage the Website Developer and relevant budget lines to deliver a user-friendly, accessible website that supports archival access, digital outputs and the wider public programme.
- To ensure the website reflects the interpretive aims of Living Legacies and supports long-term access to project outputs, including oral histories, exhibitions and archival content.
- To gather and commission content from project partners and programme leads to ensure inclusive, participant-led storytelling is reflected across digital platforms.
Content, Campaigns & Creative Management
- To oversee the creation, scheduling and publication of engaging digital content for Living Legacies, working with the Communications Coordinator across social media, email newsletters and website updates to raise awareness of the project, grow and engage existing and new audiences, and share stories, opportunities and project milestones.
- To commission and manage promotional materials, including digital and print assets, working with graphic designers, photographers, videographers and other freelance creatives to create compelling content that reflects the project's values and reaches diverse audiences.
- To provide clear briefs, quality control and sign-off for commissioned content, ensuring outputs are on brand, accessible, high quality and delivered on schedule, and support meaningful engagement with participants, partners and audiences.
- To coordinate the promotion of project events and exhibitions, including digital and print listings, invitations, ticketing and on-site communications logistics, helping to maximise attendance, participation and the visibility of Living Legacies across communities and partner networks.
Monitoring, Evaluation & Reporting
- To oversee monitoring and evaluation of communications activity for Living Legacies, drawing on digital engagement data across web, email and social media platforms to understand audience reach, engagement and impact.
- To lead on communications-related reporting for senior management, the Board and funders, working with the Communications Coordinator to collate insights, data and evidence that demonstrate impact, learning and audience development.
- To use evaluation findings to inform ongoing communications strategy, audience development activity and project learning.
Collaboration & Internal Coordination
- To work collaboratively with the Project Manager, Project Curator, Senior Fundraising Manager and wider iniva team to ensure consistent messaging, joined-up communications and coordinated project delivery across all strands.
- To support shared understanding of communications priorities across exhibitions, podcasts, oral histories and community engagement activity, ensuring coherence of messaging and audience experience.
- To contribute to a culture of knowledge sharing, collective responsibility and values-led working across the organisation.
Press & Public Relations
- To provide oversight and be the main point of contact for press and media activity for LivingLegacies, setting priorities, approving messaging and coordinating delivery with the Freelance PR Consultant, annually for three major project exhibitions and public programme (2027-2030).
- Liaise with external PR consultants to support programme promotion, ensuring assets and information are shared accurately and on time.
- To support the development and approval of press materials, including press releases and image assets, ensuring clarity, consistency and alignment with project messaging and organisational values.
- To oversee media listings, press scheduling and coverage tracking, using insights to inform future communications planning in consultation with the PR Consultant.
- To ensure compliance with funder branding and visibility requirements, including National Lottery Heritage Fund acknowledgement guidelines.
General Duties (In common with all iniva staff)
- To support the philosophy, aims and objectives of iniva and to champion its work.
- To promote and support equality, diversity and inclusion for all staff, contractors, volunteers and stakeholders.
- To uphold collective responsibility, knowledge sharing and team working across the organisation.
- To contribute to, and follow iniva’s organisational policies and procedures, particularly policies relevant to your defined responsibilities and area of work.
- To ensure proper record keeping, filing and archiving of all communications and documentation related to your area of work.
- To engage in continuing professional development, seeking to stay up to date with developments and best practice in your area of work.
Note: This is a description of the job as it is at present constituted. It is iniva’s practice to examine job
descriptions regularly and to update them to ensure that they accurately reflect the job required to be
performed, or to incorporate proposed changes.
PERSON SPECIFICATION
The postholder for this role should demonstrate the following qualifications, experience, skills and
knowledge:
Essential
- Proven experience developing and delivering a communications strategy, ideally for cultural or heritage projects.
- Experience in website development or managing website redevelopment projects, including working with web developers on design, UX, accessibility and audience engagement.
- Strong copywriting and editorial skills, with the ability to produce clear, engaging and accessible content across platforms.
- Experience creating and scheduling content for digital channels, including social media, email newsletters and websites.
- Understanding of accessibility standards for digital content (e.g. WCAG 2.2) and inclusive communication practices.
- Experience in line management of staff and commissioning or supervising freelance creatives — including PR professionals, website developers, graphic designers, videographers, photographers and content producers — to deliver high-quality, on-brand and accessible content.
- Experience coordinating press and media engagement, including drafting press releases and managing listings.
- Ability to collect and interpret digital engagement data (e.g. social media insights, email performance, web analytics) for evaluation and reporting.
- Strong organisational and time-management skills, with the ability to manage multiple deadlines and priorities.
- Collaborative approach and experience working across teams to ensure consistent, values-led messaging.
Applicants do not need agency-level PR experience; experience of coordinating or overseeing
press activity within a wider communications role is sufficient. We are not expecting candidates
to demonstrate equal depth across all areas; instead, we are looking for a strong overall match
against the Essential criteria.
Desirable
- Familiarity with iniva’s mission, and an understanding of visual arts, archives or Black and
- diaspora cultural heritage in the UK. Experience promoting exhibitions, podcasts, or public programmes within an arts or heritage
- context.
- Knowledge of web content management systems (e.g. WordPress), email marketing tools
- (e.g. Mailchimp) and marketing management tools (e.g. SocialBee and Hootsuite).
- Experience producing or editing visual content using graphic design tools (e.g. Adobe Creative
- Suite, Canva and Figma), with an eye for layout, accessibility and brand consistency.
- Experience developing or applying audience development strategies.
- Understanding of digital preservation principles for online content.
- Experience creating inclusive, participant-led storytelling in partnership with community
- groups.
- Confidence in briefing designers and overseeing the production of promotional materials
- across print and digital.
- Awareness of brand compliance and funder visibility guidelines (e.g. The National Lottery Heritage Fund).
Note: Applicants cannot be expected to be equally strong on all the above criteria, but to provide
evidence across the range, in varying strengths and combinations. iniva are committed to supporting
staff in training and support to achieve the standards required to undertake the role.
The client requests no contact from agencies or media sales.
We are looking for a passionate and motivated Volunteer & Digital Services Coordinator to manage our volunteer programme and our Helpline & Digital Service.
In this role, you will recruit, train, supervise and support all volunteer roles (Helpline & Digital Service, art group and admin volunteers) and develop the volunteering provision at SARA, including organising SARA community events to engage volunteers. You will also have oversight of SARA’s Helpline & Digital Services (helpline, live chat and email service) for survivors of sexual violence. To do this, you will promote SARA’s digital services in Greater Manchester and beyond, develop the digital services procedures, line manage helpline sessional workers, ensure service user confidentiality, safeguard service users using the digital services, coordinate the on-call safeguarding rota for the digital services, identify service user themes, and collect and record all service area data.
Supporting survivors of sexual violence. Formerly TRC / Trafford Rape Crisis
The client requests no contact from agencies or media sales.
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to Young people’s lives, offering support and respect in a safe environment. Our core values are ‘be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
Are you passionate about supporting young people and helping them make safer, healthier choices? Do you thrive in a role where no two days are the same and where you can create meaningful impact in your community?
We’re looking for a Targeted Interventions Coordinator to join our team and play a key role in delivering early intervention and prevention support around drugs & alcohol to young people and make a real difference in their lives!
About the role
This is a dynamic and rewarding opportunity where you will take the lead in coordinating targeted interventions across our Buckinghamshire service. You’ll work directly with young people, partners, and professionals to identify needs early and provide the right support at the right time.
From delivering engaging targeted group sessions to shaping local pathways and building strong partnerships, you’ll be at the heart of making sure young people receive timely, effective support around substance misuse and risk-taking behaviours.
Where: This role will be county wide across Buckinghamshire
When: We're looking for the right person to join our team ASAP on a permanent contract
Full Time Hours: 37.5 per week
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
What you’ll be doing
- Coordinating and developing targeted interventions, including group work, outreach, and brief interventions
- Delivering engaging group programmes for young people at risk
- Increasing visibility and accessibility of the service amongst children, young people, families, and partners with the aim of increasing referrals into service for specialist support.
- Building strong relationships with schools, professionals, and partner agencies
- Providing training and support to professionals to help identify and respond to young people’s needs
- Using data and insight to shape and improve services
- Supporting volunteers and Youth Ambassadors to deliver impactful work
- Support the development of projects that increase visibility, create awareness, and improvement engagement including development of educational programmes, informative resources, and prevention pathways
- Ensure effective and consistent young people involvement through our Youth Ambassador Programme including coproduction.
- Support the coordination and development of the service’s social media activity.
About you:
- Experience of working with young people and knowledge of the issues they face
- Knowledge of safeguarding concerns in relation to children and young people and the Fraser Competence framework
- Have an excellent understanding of drug and alcohol issues and experience of working within a related field
- Knowledge of working with evidence-based practice around young people’s substance misuse treatment services and methods, including relevant best practice guidance
- An accomplished communicator, both verbal and written with a high degree of personal IT competency
- Be able to accurately update and maintain records and to work to deadlines for the submission of information.
- Have excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives
- Full UK driving license and access to a car.
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a friend scheme.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£28,557.79 - £32,802.41)
Interview Date
12/8/2026
Closing Date
3/8/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
An exciting opportunity to play an important role in transforming the lives of young people at Jamie’s Farm. We are looking for a skilled Youth Programme Lead to join our delivery team on a 6 month Fixed Term Contract, to help deliver programmes that are meaningful and impactful for young people. (Known within the organisation as ‘Interim Programme Coordinator)
What is Jamie’s Farm? Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.
More about the role: This is a varied and rewarding role at the heart of our programme delivery. You will spend much of your time working directly with young people, helping them engage fully in the shared routines and activities of the day, from feeding rounds and walks, to mealtimes and evening activities. You will also lead regular practical sessions with young people, bringing skills and interests that contribute to daily life on the farm.
Alongside this, you will support the Senior Programme Coordinator with key operational tasks that help ensure a professional and robust service for our partners schools. This will include supporting the visit rebooking process, helping collect school data and occasionally visiting schools as part of our follow-up process.
About you: We are looking for someone with experience working with young people, alongside strong communication, teamwork and organisational skills. You will be able to build strong relationships with young people and adults alike across a range of settings, influence and motivate others, and contribute positively to the wider vision and goals of the charity. Experience in a school, social work or similar setting would be helpful, as would experience of delivering inspiring practical sessions for young people or a specialism that would contribute to farm life.
Please see the full job description, desired experience and employee benefits by exploring the recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Drive quality, lead change and make a lasting difference!
About Us
Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.
Our Regulated Activities and Contract Scope
The Care Services Manager will have responsibility across our regulated and associated services, which currently include:
• Domiciliary care (personal care in people's homes)
• Short Breaks and Emergency Respite (including sleep-in provision)
• Dementia Wraparound Support
• Day Break Day Services (currently unregulated)
We hold contracts and funding arrangements across several commissioners and funders. The postholder will be responsible for ensuring that care and support is delivered in accordance with all relevant contractual and funding requirements.
The Role
The Care Services Manager will hold personal CQC accountability for the quality, safety, and compliance of our regulated services. While this is fundamentally a strategic leadership and governance role, our regulated services are currently at an important stage of development. As such, we are looking for someone who is equally comfortable providing visible, hands-on operational delivery when needed.
Initially, the successful candidate will spend time working closely with the day-to-day operation of the service, building strong relationships with Care Support Workers and the people we support, strengthening systems and processes, and ensuring consistently high standards of care.
This is an opportunity to play a key role in embedding best practice and supporting the continued growth and improvement of the service. As the service develops, the emphasis of the role will increasingly shift towards strategic leadership, quality assurance, governance, service improvement and future development.
The successful candidate will be able to recognise what the service needs at any given time and adapt their approach accordingly, remaining visible and involved operationally where appropriate, while driving long-term quality, compliance and continuous improvement.
What We Offer
• Competitive salary
• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays), plus your 'birtholiday'
• Pension contribution scheme
• Benefits platform offering flexible high street savings and discounts on top brands
• Employee Assistance Programme and wellbeing platform
• Ongoing training and development opportunities
• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for
Key Responsibilities
1. Leading and Managing the Service
• Hold CQC registration and personal accountability for the quality, safety and compliance of all regulated care activities delivered by the organisation.
• Provide day-to-day operational leadership of the care service(s), being genuinely present and accessible to care support workers, coordinators, and senior staff, particularly in the early period of the role.
• Line manages the coordination and care team, providing regular supervision, clear direction, and honest feedback.
• Be willing to get involved in operational problem-solving when needed, covering gaps in coordination, stepping in on complex cases, supporting the team through difficult periods, while also working to build the capacity that, over time, reduces the need for this.
• Build and sustain a team culture where staff feel supported, valued, and clear about what is expected of them.
• Manage performance and conduct fairly and consistently, with appropriate HR support.
2. Quality, Compliance and Safeguarding
• Ensure the service always operates in compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.
• Maintain continuous inspection readiness under the CQC Single Assessment Framework, understanding that ratings can be updated at any point, not just following a scheduled visit.
• Act as a named safeguarding lead, recognising, reporting, managing, and recording safeguarding concerns across all regulated services.
• Lead a meaningful quality assurance programme, involving audits, spot checks, care plan reviews, complaint analysis, and use findings to drive improvements.
• Submit CQC notifications accurately and on time and ensure the Statement of Purpose and all governance documentation accurately reflects what the service does.
• Monitor care quality through ECM data, visit records, staff feedback and regular engagement with service users and their families, remaining closely connected to the day-to-day service delivery to identify and address emerging issues before they escalate.
• Ensure care and support delivery across all services remains within the scope of relevant contractual and funding arrangements, and that any changes to the service scope, volume or specification are identified and escalated appropriately.
3. Care Planning and Service User Relationships
• Ensure every service user has a current, person-centred care plan that reflects their needs, preferences and risks.
• Oversee and contribute to care assessments and reviews, including involvement in complex cases, multi-agency reviews and situations where a senior presence is needed.
• Build and maintain positive relationships with service users, their families, and carers, being accessible, responsive, and honest whether managing concerns or recognising success.
• Ensure that the service user experience and what it actually feels like to be supported by our service is at the centre of how quality is assessed, monitored and improved.
4. Safe Recruitment, Staffing and Workforce
• Ensure all staff are recruited safely and in line with statutory and regulatory requirements, with appropriate DBS checks, references, right-to-work verification, and safer recruitment processes completed before delivering regulated care.
• Manage all aspects of the Skilled Worker visa sponsorship process, including sponsorship applications, compliance monitoring, record keeping, and reporting requirements in line with Home Office regulations.
• Lead on workforce development, identifying training needs, commissioning training, maintaining records, and ensuring all staff are competent for the care they deliver.
• Ensure a regular and effective programme of one-to-one meetings, supervision, probation reviews and annual appraisals is maintained across the service, addressing performance, development, wellbeing, and any concerns in a timely manner.
• Support, and where appropriate, lead HR processes, including investigations, disciplinary, performance management, grievance, and absence management meetings, working closely with HR to ensure a fair, consistent and legally compliant approach.
• Ensure the on-call and lone working frameworks are in place, understood by all staff and working in practice.
• Participate in the senior management on-call rota, providing advice, support and decision making in response to serious incidents, safeguarding concerns, deaths, and any other urgent operational matters requiring immediate senior attention.
• Participation in a shared on-call rota, including evenings/over-night and weekends, and bank holidays where scheduled.
5. Working with Senior Leadership
• Work closely with the Head of Operations (Deputy CEO) reporting on service performance, escalating concerns, contributing to strategic decisions, and supporting the organisation's broader development.
• Contribute to commissioner relationships and contract management, including monitoring reporting, quality submissions and attendance at review meetings.
• Play an active part in shaping how the service develops, bringing operational knowledge and professional judgement to decisions about what the service does, how it is structured and where it grows.
• Demonstrate the confidence to communicate honestly, raise difficult issues and challenge constructively in the best interests of the service and the people we support.
PERSON SPECIFICATION
Qualifications
· Level 5 Diploma in Leadership and Management for Adult Care or actively working toward it with a clear and realistic completion plan.
· Enhanced DBS with adults' barred list or willingness to apply immediately.
· Full UK driving licence and access to own vehicle.
Knowledge
· Strong working knowledge of the CQC Single Assessment Framework how evidence is gathered, what quality statements are assessed against, and what continuous inspection readiness means in practice.
· Comprehensive knowledge of the Health and Social Care Act 2008 and CQC Fundamental Standards.
· Knowledge of safeguarding adults' legislation and local procedures.
· Knowledge of the Mental Capacity Act 2005 and how it applies in domiciliary and community care
· Working knowledge of Working Time Regulations and how this practically applies to care rotas and on-call arrangements.
· Understanding of contractual compliance in a multi-contract or multi-funder care environment, and the implications of changes to service scope or volume.
Experience
· Proven experience as a Registered Manager (or equivalent senior care management role) in a CQC-regulated domiciliary or community care service.
· Experience of being hands-on in a care management role, understanding when direct operational involvement is needed.
· Experience of managing safeguarding, making referrals, managing investigations, recording outcomes, and learning from them.
· Experience of directly supervising and developing a care team including coordinators, senior carers, and care support workers.
· Experience of managing quality across a regulated service, completing audits, spot checks, care plan reviews and complaint handling.
· Experience of CQC compliance and notifications, including operating under the Single Assessment Framework.
· Experience of managing across multiple service lines or contracts simultaneously, ensuring compliance with each commissioner or funder’s specific requirements.
Skills & Abilities
· Able to assess service performance, recognise what is working well, identify challenges and confidently communicate these in a clear and constructive way.
· Willingness and flexibility to be hands-on when required, and confident enough to step back appropriately as the service develops.
· Excellent written communication skills, being able to write clearly, accurately, and professionally for a variety of audiences (CQC, commissioners and families).
· Excellent verbal communication skills, being able to speak in a clear, honest, and approachable way with care workers, service users, families, CQC inspectors and senior colleagues.
· Strong decision-making skills when under pressure, including in safeguarding, serious incidents and out-of-hours situations.
· Competent in care management systems — including rostering, ECM, and digital care planning.
Personal Qualities
· Shows the self-awareness, honesty and professional courage to recognise what is working, what is not, and what needs to change.
· Demonstrates resilience and calm judgement, remaining focused and clear when faced with challenging or complex situations or organisational difficulties.
· A caring and compassionate leader with a genuine commitment to making a positive difference to the people we support.
· Accountable and takes ownership of outcomes.
· Adaptable and confident working at different levels, recognising when to move between strategic thinking to operational problem-solving.
· Collaborative and approachable, with the ability to build positive working relationships and work effectively with people at all levels of the organisation.
· Curious and improvement-focused, with a willingness to ask questions, explore new approaches and learn from experience.
Our aim is to support carers and those they care for by providing a high quality and individually tailored care support service.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Loughborough Community Centre (LCC) was established in Brixton in 1981, as a positive outcome from the Brixton Uprisings. We operate from the Max Roach Centre in Brixton.
Our vital and multi award-winning project has been on the frontline before and during the pandemic supporting vulnerable and disadvantaged children and their families. We are in a positive position to grow the team to increase our impact for the community.
What we do:
Core offer...
-
Rosebuds Preschool (2 - 4yrs)
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Afterschool and Holiday Play Project (0 - 13yrs)
-
Family Support
Our mission:
A safe place where children, young people and families can come together, to play, learn and thrive. Join us and become part of a happy, motivated and friendly team who support the social, emotional and learning needs of our intergenerational community, through our embedded approach of Listening, Collaboration and the Creation (LCC) of meaningful activities.
About you
You will provide high-quality education, care, and family support, ensuring children experience a safe, nurturing, and inclusive environment where they can thrive. Working as part of a multidisciplinary team, you will bring strong leadership, early years knowledge, and a commitment to creating enabling spaces that support children’s learning, development, wellbeing, and family engagement.
You will be confident in meeting all legal, statutory, and setting requirements, with a strong understanding of your professional contribution to maintaining high standards across Rosebuds Preschool, and the wider family and play services delivered by LCC at the Max Roach Centre.
Role Title: Early Year Professional (added area of responsibility) / Senior Practioner
Hours: 35 hours per week, 7.5 hours per day Monday to Friday (Hours will include some afterschool wraparound, occasional evenings and weekends).
We value work life balance and are willing to consider term time only or all year round.
Salary: £28,392 (FTE) depending on experience and up to an extra £3,640 per year incentive for added area of responsibility. Potential FTE £32,032.
Location: Rosebuds Preschool at Max Roach Centre, in person
Contract: Permanent – 6 months probationary period
Benefits of working with us:
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Highly Competitive Salary
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Team Of People Who Actually Care
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Concessional Preschool Place
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Employee Assistance Programme for Staff Mental Health Wellbeing and Support
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Birthdays Off
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Regular Socials and Team Building Opportunities.
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Free Enhanced DBS Checks
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Well-Established Career Path and Training Opportunities
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Workplace Pension Scheme
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Induction and Supervision Programme
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Personal and Professional Development Plan
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Fresh Fruit, Tea & Coffee available for all staff
You will have experience of:
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Planning, delivering, and evaluating high-quality learning experiences in line with the Early Years Foundation Stage (EYFS) framework, supporting children’s individual development, curiosity, and wellbeing.
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Working collaboratively as part of an early years professional team to maintain and continuously improve the quality of practice, provision, and outcomes for children.
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Operating within a Key Person system, building secure, nurturing relationships with a designated group of children and supporting their individual needs, development, and family relationships.
Main duties include:
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Contribute to the responsibility for providing a high quality of education and learning, ensuring that staff are properly deployed, and to offer appropriate stimulation and support to the children attending the setting.
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Contribute to the responsibility towards drawing up long-term, medium-term and sessional curriculum plans which take into account the requirements of the Early Years Foundation Stage (EYFS), and to monitor the effectiveness of the setting’s curriculum; this may include working with external professionals.
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Advocate for early years curriculum based on outdoor learning through play.
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Contribute to the responsibility of drawing up and implementing the daily programme of activities and events.
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Comply with current Ofsted inspection requirements for achieving a ‘Good’ or above rating.
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Contribute and support the key person system, ensuring parents/carers are aware of their child’s key worker and that key workers regularly and effectively engage with their key children’s parent/carer.
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Contribute to the responsibility for the implementation of systems for observation and record keeping so that children’s progress and achievements are effectively and regularly assessed and to monitor the effectiveness of assessment procedures.
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Understand and appreciate the importance of monitoring and evaluation in a preschool based setting.
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To carry out visits and inductions for new children and to ensure a smooth settlement.
Deadline for applications is Friday 7th August 2026. Interviews will take place througout August 2026.
Please send cover letter and CV to Colette Thomas Wellbeing and HR Lead
"A safe place where children, young people and families can come together, to play, learn and thrive".
The client requests no contact from agencies or media sales.