Supporter stewardship officer jobs

The Philanthropy Officer is an essential role within Amref UK's Supporter Engagement Team. It combines fundraising, supporter care, prospect research, event management and administration – with a focus on delivering our philanthropy strategy to increase unrestricted income. You will play a key role in supporting the team to raise income from small Trusts & Foundations, Mid-Level Donors and Legacy gifts, assisting the Philanthropy Manager with account management of existing donors as well as prospect research.

This role is about proactively building excellent relationships both in person and virtually, requiring confidence, a positive outlook, and the ability to work collaboratively. Previous experience in donor stewardship or relationship management is essential. You’ll be a fast learner with excellent interpersonal and organisational skills, keen take on new challenges, excited about working in international development and invested in Amref’s mission. This is an exciting opportunity to gain experience in high-value fundraising, learning a range of skills from prospect researching, supporter stewardship to organising donor events. 

This is a proactive, hands-on role where you’ll develop compelling fundraising content, support high-impact campaigns, and play a key role in growing our Regular Giving programme. You’ll combine creativity with insight — crafting powerful donor communications while using data to improve performance and retention.

As a key member of the Fundraising Team, you will work closely and collaboratively with colleagues across the organisation, including Finance, Client Services, and Communications & Marketing. Your excellent communication and relationship-building skills will be essential as you identify and assess partnership opportunities and ensure these are effectively passed to the relevant fundraising leads for cultivation and development.

If you are looking for a new and rewarding challenge, come and work for Thrive.

Our Fundraising Officer is to be based at Thrive Reading (National Office) with 3 days working from the office and 2 days working from home .

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

Age UK Hammersmith and Fulham works to improve the quality of life and enhance the status and influence of older people. From now on, we intend to diversify our income, particularly from unrestricted sources, to sustain and develop our work. The role works closely with the CEO to develop the fundraising strategy and reporting to the Fundraising Subcommittee.

An experienced and talented Fundraising Manager who can develop and execute an effective fundraising strategy to deliver growth across a wide range of existing and new income streams.

You will have the proven ability to research and develop winning fundraising applications, negotiate sponsorship deals and develop and maintain positive relationships with donors. A natural multi-tasker, you will have the flexibility to manage a varied workload, juggling responsibility for meeting bid deadlines, ensuring delivery of fundraising events, reporting to funders and managing key corporate accounts. With attention to detail and excellent written and verbal presentation, you will also have the negotiation and project management skills to co-ordinate the production of complex bids and budgets.

Fundraising Leadership Structure
Overall leadership, accountability, and ownership of fundraising strategy and outcomes sit with the Chief Executive. The Fundraising Manager provides strategic, operational, and relationship‑driven support within this CEO‑led framework, ensuring delivery of high‑quality fundraising activity, insight, and stewardship.

We’re looking for a part-time Trusts Fundraising Officer to contribute their skills, experience, and personality to add value to our Trusts team within the Fundraising department at Blesma, The Limbless Veterans.

This home-based role is now available due to the current post holder moving on to new pastures. The Trust team has had incredible success in recent years, which we are eager to sustain and grow. The successful candidate will provide support to the Trusts Fundraising Manager and work alongside a fellow part-time Trusts Fundraising Officer within this ambitious team.

The role is a varied one, focusing on all aspects of the funding cycle – from identifying opportunities and building relationships, to writing compelling applications and providing high level stewardship. The team works collaboratively across the Association to ensure Blesma’s programmes and services can continue to help limbless veterans and their families.

Blesma is unique as a membership Association as well as a charity. Our Members are the heart of all our work – therefore, the impact of our fundraising is clearly visible in the experiences of our inspirational limbless veterans.

If you’re interested, please read the attached Job Description and apply with your C.V. and a Covering Letter detailing why you’d be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.

If you are uncertain about your suitability, apply anyway and let us decide! 

We may close the application down early if we receive a high volume of applications. 

Brainkind exists to ensure that life after brain injury can be a life well lived.

As the UK’s largest not-for-profit provider of specialist brain injury rehabilitation and neurological services, we support more than 750 people each year across our network of hospitals, assessment and rehabilitation centres, and community services in England, Scotland and Wales. With 86% of our services rated ‘Good’ or ‘Outstanding’, and a unique integrated pathway from hospital to community, Brainkind is the national leader in specialist brain injury rehabilitation.

We are now seeking an exceptional Chief Executive Officer to lead Brainkind into its next phase. This is a pivotal moment for the organisation: an opportunity to strengthen financial resilience, sharpen operational alignment, and build on our strong foundations to deliver even greater impact for the people we support.

 Reporting to the Chair and Board of Trustees, the Chief Executive Officer will have full accountability for organisational performance, strategy, and culture. You will lead and develop a committed and experienced Executive Team, ensure the continued delivery of high-quality, person-centred services, and build trusted relationships with commissioners, partners, regulators, and stakeholders across the health and care system.

This role requires a proven executive leader with experience operating at scale within health, social care, or a similarly complex regulated environment. You will bring a strong track record of delivering organisational performance, financial stewardship, and leading organisations through periods of change, growth, or transformation.

Above all, you will be a visible, values-driven leader, able to combine strategic clarity, operational discipline, and commercial judgement with a deep personal commitment to improving the lives of people with brain injuries.

This is an opportunity to lead one of the UK’s most important specialist charities at a time of both challenge and opportunity, and to make a lasting difference to the lives of those we serve. The successful candidate will have the opportunity to shape the future of specialist brain injury rehabilitation in the UK and lead an organisation with deep expertise, committed staff, and a clear sense of purpose. 

About Us 

​Established in 2002, Greenhouse Sports is a youth charity specifically using sport to support social change. Sport is our hook to engage young people and one of the vehicles through which we support youth development. But our purpose is not to create elite athletes or address physical inactivity. Rather, we create opportunities for young people to recognise their strengths and develop the skills they need to thrive both now and in the future.

​We work across London, Portsmouth, and Leicester, specifically in areas of high deprivation. We embed evidence-based positive youth development programmes into primary and secondary schools. These programmes are delivered by our trusted, high-quality coach-mentors who deliver year-round to ensure that young people have ongoing access to sport, mentoring, enrichment, and employability activities. The result of this work is that every year, Greenhouse Sports support over 9,000 young people to attend school more often, improve their wellbeing, and raise their aspirations, transforming life chances in the communities that need us the most. 

The Opportunity ​

​Building on an incredibly successful match-giving campaign last November, we are looking to grow our fundraising programme, and are searching for a passionate and relationship‑driven Supporter Engagement and Events Officer to help us deepen supporter connections and deliver exceptional experiences. ​

​​This is a fantastic role for someone who loves building relationships, delivering high‑quality events, and inspiring people to fundraise or donate to a mission that changes young people’s lives.

The Role​

You will play a key part in engaging our community of supporters, from marathon runners to monthly donors to guests at our bespoke events. You’ll lead on mass‑participation challenge events, support the development of our membership/regular giving programme, and help plan and deliver creative, impactful experiences that bring supporters closer to our mission. Working across the fundraising team, you'll help ensure every supporter feels valued, inspired, and connected to the young people we serve. 

​​​All Greenhouse Sports employees are provided with comprehensive Continuous Professional Development support and are expected to commit fully to Greenhouse's Safeguarding & Child Protection policy.​​​

Application Deadline: Friday 13 March at 23:59hrs ​

Please submit your CV and Cover Letter explaining why you'd be a great fit for this role and what motivates you about our mission.​​

Interviews will be taking place in person on Monday 23 March in Central London​​

Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.​​​​

WHO WE ARE

We are Zarach, the children’s bed charity. We are on a mission to end child bed poverty, helping children get a good night’s sleep and the chance to thrive at school.

In our nearly eight years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has enabled us to deliver over 16,000 bed bundles to children to date. 

WHO WE ARE LOOKING FOR

As we grow, we are looking to recruit a Fundraising and Supporter Engagement Officer to join the Fundraising team, for an initial fixed-term period of 12-months. 

As our ideal candidate, you will need to be within commuting distance of our Leeds warehouse, allowing you to travel regularly to meet with the team. This is a hybrid role based between the Leeds warehouse and home, with at least two days per week at the warehouse. Some travel to other locations may be required occasionally for events.

You will be an enthusiastic team player with strong communication and interpersonal skills. You will be organised and able to manage multiple tasks and priorities, and work to deadlines.

Alongside your related skills and experience, we’ll be looking to see that you have a genuine care for our mission and, as such, are self-motivated to do a great job and be a values-led member of our team.

Ideally, you’ll have experience of fundraising, customer-facing support, and/or events administration in the charity sector. However, charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date.

WHAT WE OFFER

• Starting at £25,625 with progression up to £29,725 p/a

• Term: Initial fixed term of 12-months

• 28 days, plus Bank Holidays

• Healthcare Cash Plan

• Quarterly Staff Recognition Award

• A great working environment! One of our colleagues described us as- “Zarach is a wonderful place to work with the mission at the core of all that we do” 

To decide if you’d like to bring your skills and experience to bear in the pursuit of our mission, please have a look at the job description, our website and the coverage of us across social media.

Please note that we may close this vacancy early if we receive a high volume of applications. Therefore, we encourage you to submit your CV and cover letter as soon as possible.

Are you enthusiastic about giving supporters the best experience when contacting us?

Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!​

It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.​

As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience. ​

You will: ​

• Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
   
• Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
   
• Support all new Individual Giving and Supporter Care activities
   
• Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence ​

Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?

Do you want your work to have a real, positive effect on someone’s life?

Does this sound like the opportunity to really get 2026 off to an amazing start?

​

If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert. 

We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Global Retention Executive
Remote | Full-time | Up to £30,000/(35.000€)

Join Animals Asia at a pivotal moment in our mission to end cruelty and restore respect for animals across Asia.

Animals Asia is on a historic journey to end bear bile farming, transform the lives of captive wildlife and create lasting change for animals across Asia. None of this is possible without the compassion and commitment of our supporters – and that’s where you come in.

We’re looking for a Global Retention Executive to nurture and grow relationships with individual giving donors worldwide. In this role, you’ll help deliver inspiring, multi-channel fundraising and stewardship campaigns that show supporters the real impact of their generosity, and keep them connected to our mission for the long term.

Working closely with and reporting to the Global Retention Manager, and teams across fundraising, communications, supporter care, programs, and data, technology and insight, you’ll bring powerful stories to life through email, direct mail and digital journeys. You’ll play a hands-on role in creating meaningful supporter experiences that drive impact for animals who desperately need our help.

We’re a small but mighty global Individual Giving team, made up of exceptionally talented, passionate and dedicated individuals who care deeply about creating real, lasting change. We have the ambition to match our potential and we’re investing in the right people to help us go further, faster.

If you’re an organised, detail-oriented and supporter-focused professional with 1–2 years’ experience in donor retention, individual giving or a similar role within the charity sector, and have a genuine passion for animal welfare, we’d love to hear from you.

Closing date: 13th March 2026. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. Interested parties, Interviews will be conducted during the week commencing 23rd March 2026 via Zoom or Google Meet. Find out more about us on our website.

Global Acquisition Executive 

Remote | Full-time | Up to £30,000

Join Animals Asia at a pivotal moment in our mission to end cruelty and restore respect for animals across Asia. We are on a historic journey to end bear bile farming and transform the lives of captive animals.

This is your chance to grow a global supporter community that creates real impact. Every new supporter you connect with expands our reach, strengthens campaigns, and brings us closer to a cruelty-free future.

We are looking for a Global Acquisition Officer to help attract new supporters through high-quality content that connects people to our mission and inspires action. Reporting to the Global Acquisition Manager, you’ll deliver multi-channel campaigns across global markets, including paid social, PPC and other digital channels. You’ll craft engaging digital content, design and optimise donation and landing pages, and track performance to continually improve results.

You’ll collaborate with teams across Individual Giving, Communications, Supporter Care, Data, Technology, and Insights and Programs to bring stories to life and run campaigns that motivate supporters to act. You’ll also contribute to wider Acquisition programs, from DRTV and cold mailing to digital lead generation.

This role is ideal for someone early in their digital fundraising or marketing career who is organised, analytical, and creative. You’ll thrive if you bring a data-driven approach with experience in testing and optimising campaigns and turning innovative ideas into measurable results.

If you have 1–2 years’ experience in digital fundraising, direct marketing, individual giving, or a similar role, and are excited by the chance to grow a supporter base that fuels campaigns with real-world impact, we’d love to hear from you.

Closing date: 13th March 2026

Closing date: 13th March 2026. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. Interested parties, Interviews will be conducted during the week commencing 23rd March 2026 via Zoom or Google Meet. Find out more about us on on our website.

Supporter Experience Officer

Reports to: Individual Giving and Legacy Manager
Portfolio: Charity and External Affairs Portfolio
Service/Team: Fundraising
Hours: 37.5 
Location: Hybrid with 1 or 2 days a week in the Bristol Office

Job Purpose

To provide excellent supporter experience and donor stewardship, and to ensure efficient and accurate processing of fundraised income.

Responsible For

Day-to-day responsibility for supporter care of fundraising audiences – managing enquiries through phone, post  and online. Responsible for income processing onto the CRM of all donations. And supporting the portfolio in providing excellent supporter experience to retain supporters for the long-term.

Key Accountabilities

• Manage incoming post and communications from supporters and potential supporters, responding to queries within the SLA in a friendly, supporter-focussed manner.
• Income processing of all donations and month-end reconciliation, ensuring all information relating is accurate on the database.
• Manage administration of gift aid processes including scanning declarations and adding to the fundraising database.
• Manage administration of online giving platforms such as Just Giving, CAF and GoFundMe.
• Working to support the development and delivery of the Audience Journey Project.
• Ensure high quality of communications with all audiences at all times.
• Maintain knowledge of and develop all products offered by thefundraising team and identify areas where cross promotion can beutilised.

Quality, Compliance and Safety

• Supporting the Fundraising team to maintain the quality and integrity of fundraising data and work in partnership with the Database Officer to maintain and develop an effective database.
• Perform duties in line with Fundraising Code, GDPR and Hft’s Policies and Procedures.
• Adhere to and maintain Hft’s Health and Safety policies, standards and guidelines at all 
times.

Relationships

• Work with the wider team to support individuals and organisations in their fundraising activities, providing them with the materials, equipment and advice they need to maximise the success of their fundraising.
• Ensure that supporters are thanked appropriately and coordinating with the rest of the fundraising team to deliver the annual thank-a-thon and any other stewardship activities.
• Work with Reception and Finance with regards to enquires and fundraised income. 

Professional & Technical Expertise

• Able to provide outstanding supporter experience to all audiences.
• Understanding of fundraising and where different income is generated.
• Able to effectively manage a varied workload.

Other

• Carry out a range of duties and undertake any other duties as specified from time to time in accordance with Hft business requirements.
• It is the nature of the work that task responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises in order that tasks which are not specifically covered in their job description are covered.

Person specification

What you need to be successful in this role

• Educated to degree level or significant equivalent work experience.
• Proven administration experience.
• A proven ability to organise and prioritise work including that of a team, whilst at times under pressure to meet deadlines and to carry out several tasks.
• Ability to work independently, using own initiative within Hft’s guidelines.
• Experience of working collaboratively within a team.
• Experience of, and competence in using computer packages such as Word, Excel, Outlook and PowerPoint.
• Experience of, and competence in using CRMs to create queries, export information, use dashboards and undertake other data requests.
• Good communication skills: in person, by telephone and in writing.
• Attention to detail, good teamworking skills with a positive and proactive attitude.
• Numeracy and literacy skills, with ability to compose letters to internal and external customers.
• Assertiveness skills.
• Creative and innovative.
• Proactive approach to fundraising.
• Ability to plan ahead for several projects at the same time.
• Willingness to learn new skills and new IT systems as required.
• Up-to-date knowledge of relevant Fundraising Code, GDPR and legislation changes.

Desirable:

• Experience of working in the charity sector or sales/customer service environment (desirable).

REF-226 752

Chief Executive

Paul’s Place
Yate, South Gloucestershire (Hybrid – minimum 3 days onsite)
£65,000 | Full-time (35 hours per week) | Permanent

After 30 years of impact — and with a new purpose-built Hub — Paul’s Place is ready for its next chapter.

Following the retirement of our CEO, we are seeking an exceptional charity leader to guide us into an ambitious future — expanding services, strengthening partnerships and ensuring more disabled adults can live life to the full.

About Paul’s Place

Paul’s Place is a respected South West charity supporting physically disabled adults to connect with others, build confidence and participate fully in society.

From our fully accessible Hub in Yate, we deliver:

• A specialist Day Opportunity Service
• Evening and social programmes
• Short breaks
• Vocational skills training
• Step Ahead transition support
• Inclusive sports activities

We are financially secure, with strong reserves and a diverse funding base. Our new Hub — developed in collaboration with our members — positions us strongly for thoughtful, sustainable growth.

Disabled people are at the heart of everything we do. We are disability-led, needs-led and committed to achieving excellence.

The Opportunity

As Chief Executive, you will provide both strategic and operational leadership to a well-established, values-driven organisation.

You will work closely with the Board of Trustees to deliver our strategy and shape the next phase of development, while ensuring robust governance, strong financial management and continued income growth.

You will lead and develop a committed Senior Leadership Team, build influential relationships with commissioners and partners, and raise the profile of Paul’s Place locally and nationally.

This is a visible role requiring someone equally comfortable in the boardroom and engaging directly with members.

Who We’re Looking For

We are seeking an experienced charity leader with:

• CEO leadership experience within the voluntary sector
• A strong track record in income generation and contract negotiation
• Experience of working constructively with Trustees to deliver strategy
• Strong financial oversight experience
• Knowledge of governance, safeguarding and regulatory compliance
• Experience leading organisational growth
• Understanding of health and social care commissioning

A genuine commitment to disability inclusion and empowering disabled adults is essential.

Further Information

For full details of the role, responsibilities, person specification and our strategic priorities, please download the Recruitment Pack.

The pack provides comprehensive information about Paul’s Place, our services, financial position, governance structure and ambitions for the future.

We strongly encourage candidates to review it before applying.

Terms

Salary: £65,000
Location: Paul’s Place Hub, Shire Way, Yate, Bristol BS37 8YS
Hybrid working (minimum three days onsite)
28 days annual leave + bank holidays
5% matched pension contribution

Closing date for applications: Thursday 2nd April 2026
Shortlisting: Wednesday 8th April 2026
Interviews: Week commencing Monday 13th April 2026
(Interviews are likely to take place on Thursday 16th April 2026
at Paul’s Place Hub)
Paul’s

Coach Core is an education and employment charity that improves the life-chances of under-represented young people across the UK, who experience barriers, discrimination and a lack of opportunities. We help people age 16-24 develop the skills, confidence and knowledge to unlock long-term employment opportunities through the power of sports apprenticeships. Since 2012, we’ve enabled over 1,100 young people to find meaningful employment across 21 UK locations.

Do you have exceptional skills in driving income through mass participation and special events? We are seeking an experienced, events fundraiser who organising events and stewarding supporters so that we can raise vital funds for under-represented young people.We are looking for someone who brings energy, creativity and exceptional organisation to help us deliver events that inspire, engage and raise vital funds for young people across the UK.

In this pivotal role, you’ll join our friendly Fundraising & Marketing team and take the lead on planning, promoting and delivering our challenge events programme – including the iconic TCS London Marathon and Coach Core’s own Sports Days, Golf Day and a 24hr National Three Peaks Challenge.

Your work will put you right at the heart of our mission. You’ll be the person who:

• empowers event participants to hit ambitious fundraising goals
• builds warm, lasting relationships with supporters, sponsors and partners
• ensures every Coach Core event (large or small) is well‑run, memorable and aligned with our values

Behind every successful fundraising event is someone who can hold all the moving parts together…and that’s where you come in. From recruitment and stewardship to logistics, on‑the‑day management and post‑event follow‑ups, you’ll make sure every participant feels supported and every event runs smoothly, safely and on budget.

If you love bringing people together, thrive in a collaborative environment and want to use your skills to help young people achieve things they never thought possible, this is an exciting opportunity to make a real impact.

Salary: £37,332 (FTE) £31,110 actual for 30 hours per week

Hours:30 hours per week – ideally over 4 days (flexible working considered)

Location: London / Hybrid

Holiday:25 paid holiday days per year (plus bank holidays) pro rata plus discrertionary days over Christmas period

Application Closing Date:  5:00PM Friday 13 March

Application Details:  

Your application should include:

• A copy of your CV
• A cover letter outlining why you are a strong fit for this role
• Two examples of past work you are particularly proud of, submitted separately, with a short explanation of why you have chosen them and how they demonstrate the skills set out in the job description

At Coach Core, we believe in the power of diverse perspectives. If you come from a different industry or background and bring fresh insights, innovative thinking, and a commitment to our mission, we encourage you to apply, regardless of not meeting all the criteria.

Title: Marketing and Communications Officer

Reporting To:
Senior Marketing & Partnerships Manager

Location: Hybrid, working from home and our office based in West London

Salary: £26,500 per annum. 
We aim to be transparent about remuneration at MHI. As a charitable organisation, salaries for this role are predetermined and not negotiable. Please consider the advertised salary before applying.

Hours of Work: 40 hours per week, inclusive of a daily 1 hour paid lunch break

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 11th March 2026. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants. Depending on the level of interest for this role, we are hoping to hold interviews during the week of the 16th March.

Job Purpose

Mental Health Innovations (MHI) is a digital charity supporting the mental health of people around the UK. We combine data insights, clinical expertise and digital innovation to make free, accessible support available whenever it is needed. Through our services, Shout and The Mix, we provide support at every stage, from early intervention through to crisis support.
The Marketing and Communications Officer plays a central role in delivering public fundraising campaigns, supporter stewardship and partner marketing support across MHI, Shout and The Mix. Sitting within the Communications and Marketing Team and reporting to the Senior Marketing and Partnerships Manager, the role drives fundraising communications and events, while supporting commissioned and NHS partners with high-quality content, toolkits and marketing guidance.
Working closely with the Income and Partnerships teams, the postholder helps drive income growth, strengthen supporter and partner relationships, and bring our impact to life through clear, compelling storytelling and well-executed campaign activation across digital channels.

Key Responsibilities

• Lead on marketing and communications activity to support public fundraising, including events and individual giving campaigns, working closely with the Income Team to drive participation and income.
• Own fundraiser and supporter stewardship communications, developing journeys and touchpoints that recognise, motivate and retain supporters through high quality content and storytelling.
• Plan and deliver fundraising campaign content and activations across digital channels, including email, social media and website, ensuring alignment with wider organisational campaigns and awareness moments.
• Support NHS, ICB and commissioned partners with marketing toolkits, campaign guidance and branded assets to promote commissioned services effectively.
• Develop partner marketing toolkits and guidance documents, ensuring consistency of brand, tone of voice and messaging across external partner communications.
• Attend partner meetings where required, supporting relationship management through clear follow ups, content support and administration.
• Lead on the development and delivery of newsletters for MHI and Shout, managing content planning, copywriting, build and performance tracking.
• Produce case studies and impact stories for the Shout, The Mix and MHI websites, working with service, clinical and data teams to bring lived experience and service impact to life.
• Support ambassador recruitment and outreach activity, helping to identify, engage and onboard talent who can amplify fundraising campaigns and organisational awareness.
• Work closely with the Income Team to respond to keyword partner requests, developing tailored marketing content and assets to support fundraising partnerships.
• Provide marketing and communications support for events as required, including promotional content, on the day materials and post event stewardship communications.
• Manage Pleo receipt administration and finance tracking for marketing and fundraising activity, ensuring accurate and timely processing.
• Support wider campaign and organisational communications activity as required, contributing to integrated marketing delivery across MHI, Shout and The Mix.

Person Specification

Essential

• Experience supporting fundraising, campaigns or supporter communications within a charity or mission led organisation.
• Experience developing marketing content across digital channels including email, social media and web.
• Strong copywriting and storytelling skills, with the ability to tailor tone for different audiences including supporters, partners and young people.
• Experience creating stewardship journeys or supporter communications.
• Highly organised with the ability to manage multiple projects and stakeholder relationships.
• Strong interpersonal skills and confidence working with partners and external stakeholders.
• Excellent written and verbal communication skills with high attention to detail.
• Ability to work collaboratively within a team and build effective working relationships.
• Ability to handle sensitive information appropriately and confidentially.

Desirable

• Experience working in public fundraising or individual giving.
• Experience supporting NHS, public sector or commissioned partnerships.
• Knowledge of mental health services or the charity sector.
• Experience using email marketing and CMS platforms.
• Experience developing marketing toolkits and partner guidance materials.
• Experience using Adobe creative suite.

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally.