Supporting officer jobs

As Legacy and In-Memory Manager you will be responsible for leading your team to drive transformational change, through the delivery of our legacy and in-memory growth strategy. 

You will set objectives and oversee team activity to deliver the entire legacy journey with the aim of achieving significant long-term growth in revenue income to support our ambitious plans to bring Maggie’s cancer care to everyone who needs us. 

You will be responsible for working collaboratively with teams from across Maggie’s to engage them in the importance of legacy and in-memory giving. 

You will manage external agencies and suppliers to deliver excellent work, on time and to budget.  You will also manage end-to-end, multi-channel campaigns including the delivery of these through colleagues and agencies.

Please note that interviews will take place on Wednesday 11th and Thursday 12th March in our Hammersmith office.

Please see the attached job description for further details.

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. We’re looking for a Head of Marketing to bring energy, creativity and focus to our marketing activity—boosting awareness, growing supporter engagement and helping drive income across fundraising streams. You’ll also play a part in the wider leadership of the organisation as a member of our management team.

The ideal candidate

To be considered for this role, you should be able to:

• Support with the development of the annual marketing strategy to achieve fundraising targets and contractual service delivery requirements. 
• Build marketing programs to support specific marketing objectives across different channels and segments in support of the overall marketing plan. 
•  Lead on the execution of marketing programs from start to finish, driving collaboration with stakeholders and leveraging the right internal processes and support. 
• Support with fundraising acquisition activity linked to new prospects and opportunities e.g. individual philanthropists, decision makers in companies, trusts, foundations and local authorities. 
• Overall responsibility for brand management and corporate identity.
• Managing Providence Row's digital profile, including maintenance and development of the website, social media, external website listings and links, and Google Ads (etc).
• Overseeing the production of organisational marketing materials. This may involve project managing production of materials or providing oversight to other staff producing materials.
• Improve upon current social media activity with editorial calendar and content for social media networks including Twitter, Facebook, YouTube, Instagram, blogs and similar platforms. 

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 12 March 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Birmingham Hospice supports people living with life-limiting illness across the city, helping them live well and with dignity.

QuarterFive are delighted to be partnering with Birmingham Hospice on this search for an Events Manager to lead their passionate and growing events function. You’ll shape an ambitious programme designed to reach new audiences, grow participation and deliver significant fundraising income — all while creating outstanding supporter experiences.

With an expanding portfolio and clear growth ambitions, this is a chance to make a visible impact while developing a diverse programme of mass participation, third-party challenges and gala dinners.

This is a fantastic opportunity to take ownership of a high-profile events programme at a time of growth. You’ll have the chance to shape strategy, lead a dedicated team, and directly support the care Birmingham Hospice provides across the city. If you’re passionate about events, motivated by impact, and ready to step into a visible leadership
role, this could be the perfect next move.

About the role

As Events Manager, you’ll lead Birmingham Hospice’s events programme end-to-end, combining strategic planning with hands-on delivery. You’ll work closely with the Senior Fundraising Project Manager to shape an ambitious events programme that strengthens Birmingham Hospice’s brand while delivering real financial impact.

You will:

• Act as the events lead within the Income Generation team, sharing insight and supporting colleagues across the charity
• Lead the development and delivery of the annual events plan, creating a dynamic, costeffective programme that inspires supporters and drives income
• Line manage two Events Officers, providing regular 1:1s, development support and inspirational leadership
• Manage a varied portfolio including mass participation, third-party challenges, adrenaline events and special events
• Deliver against agreed income and expenditure budgets, contributing to an overall events income target of around £250k, including a £50k headline event
• Track income and expenditure day-to-day, produce post-event evaluations, and use learning to continuously improve future activity
• Identify new growth opportunities, using market insight and sector trends to expand participation and reach new audiences
• Build strong internal relationships across clinical, retail and corporate teams to promote events and maximise engagement
• Ensure all events meet high standards of health & safety, compliance and supporter care
• Oversee volunteers, apprentices and placements, ensuring a positive and professional experience for everyone involved

About you

You’ll be a confident, motivated events professional with charity sector experience and a strong track record of delivering successful fundraising events. You’ll bring:

• Proven experience delivering fundraising events, ideally including mass participation and third-party challenges
• Experience working in the charity sector
• Experience of line managing one or two staff, with a supportive, confident leadership style
• Strong event delivery skills, with the ability to juggle multiple priorities and deadlines
• Experience managing budgets and contributing to income targets
• Excellent communication and organisational skills, with a collaborative approach
• A proactive mindset, keen to test new ideas and grow audiences
• Emotional intelligence and resilience, with sensitivity to the nature of hospice work

Employee benefits

The role is Birmingham-based, primarily at Selly Park, with regular working from Erdington. The team typically spends at least two days per week onsite, alongside event delivery. Hybrid working is available but not contractually formalised, and compressed hours are supported. Please ask if you have any questions around flexible working.

Employee benefits include:

• 27 days per annum annual leave plus bank holidays, rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro-rata for those working part-time hours) Previous service with the NHS is taken into account when calculating annual leave entitlements if you move to the hospice direct from the NHS
• Enhanced special leave, includes enhanced compassionate leave and enhanced parental and bereavement leave
• 5.93% employer pension contribution
• Optional healthcare scheme, providing financial support for a range of healthcare costs such as dental, optical, hospital stays and others
• Health Service Discount Scheme and Blue Light Card

• Salary: £38,341

• Location: London

• Contract Type: Indefinite

• Hours: Full Time

• Closing Date: 3 March 2026

• First Interview Dates: Week beginning 16 March 2026

About the role

We are hiring in our Grants team which is part of the wider Development Department at ClientEarth. This department is responsible for raising and managing funds to enable the organisation to deliver its mission using the power of the law to bring about systemic change that protects the earth for, and with its inhabitants. As Grants Officer you will work in our Grants Team to manage a portfolio of grants that fund our organisation’s work, with a focus on managing a portfolio of grants from trusts, foundations, and other statutory and institutional funders.

Meet your Manager

In this role, you will be managed by Emma Franklin. Emma is a Grants Manager at ClientEarth, where she oversees a dynamic portfolio of grants related to supporting the Resources, Energy and Mobility system of legal work across Europe and Asia. Emma has worked in grant management and philanthropy roles since 2017 at several major environmental not-for-profits. She’s extremely passionate about climate and environmental issues, and believes deeply in ClientEarth’s mission – using the lasting power of the law to protect our fragile planet. Emma moved to London in May 2024, hailing originally from her hometown of Sydney, Australia.

Main Duties

• Manage a portfolio of grants, ensuring compliance with grant requirements and timelines
• Coordinate key grant management processes including: Go/No-Go, due diligence, funding agreement review, grant kick off and grant management meetings, narrative and financial reporting and renewals. 
• Deliver compelling, impactful and timely proposals and reports, and broker the relationship between programmes and the funder
• Maintain excellent relationships with funders through timely communications in relation to the work they support
• Effectively manage reporting and the grant renewal process from start to completion - including working with multiple teams across ClientEarth’s International offices to ensure input from all relevant stakeholders, to complete proposals and reports in a timely and high-quality manner

See the job description (below) for a full list of duties for this role.

Role requirements

• Experience in a grant or project management role within the non-profit or public sectors (essential)
• Proven track record in drafting successful proposals, delivering timely and accurate reports and managing funder relationships (essential);
• Experience of managing six figure gifts (essential);
• Knowledge of and/or interest in environmental issues (such as climate change, energy, plastics, chemicals, air pollution, and biodiversity issues), policy and law, litigation, courts and/or environmental justice (desirable)

See the job description (below) for a full list of requirements for this role.

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more as well as our flexible working FAQ.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

Are you looking to develop a career in Regular Giving at a prestigious organisation?

The Regular & Digital Giving Officer role is your opportunity to be a part of a dynamic and innovative team and to take our programme to the next level. We are keen to explore ways to grow our programme via crowdfunding, giving days, and by developing a mid-level/leadership giving programme. Our Regular and Digital Giving Officer will play an important role in scoping, piloting, evaluating, and establishing these new strands of income generation. 

DARO (University of Birmingham's Development and Alumni Office) exists to support our academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community. 

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. As an office, we are committed to sustainability and value green working practices. The environment is an integral part of our campaign, and we encourage eco-friendly ways of working in order to have a positive impact on our campus and global surroundings. 

The Opportunity   

As a key team member within our Partnerships and Income Development team, you will play a vital role in supporting the management and growth of our corporate partnerships, with a focus on partnerships that enable and enhance our Aspiring Professionals Programme.

1. Account Management: 

• Ownership and management of the direction, growth and success of key strategic partnerships with Freshfields and Linklaters, providing excellent stewardship and effective communications to ensure long-term and mutually beneficial relationships.
• Manage, renew and develop a select portfolio of smaller existing partnerships in the legal sector, identifying new opportunities to deliver greater impact and income growth.
• Support internal account management structure across corporate programme partnerships, ensuring relationship management and programme delivery is delivered to a high standard, processes are consistently upheld, and partnerships are renewed where required.

2. Stewardship and Reporting: 

• Track deadlines, deliverables and reporting requirements for own portfolio of corporate partnerships.
• Create reports, updates and support with the creation of case studies to demonstrate the value and impact of partnerships.
• Find creative ways to share updates and engage partners with our mission and work 
• Work closely with the Head of Partnerships & Income Development, Partnerships Manager and finance team to build budgets, track secured income accurately, report on risk and opportunities, and ensure that income is banked.

3. New Business and Partnership Development

• Work closely with the Programme Delivery team to understand programme needs and gaps in provision, in order to improve the quality, depth and breadth of programme partnerships.
• Use your expertise and creativity to design and shape strategic programme partnerships that align partner objectives with student and programme outcomes. 
• Write, build and create compelling and innovative partnership proposals, budgets and presentations to secure new business and develop existing partnerships.
• Deliver a smooth onboarding process for transitioning new partners into account management structure.

4. Line Management

• Outline outcomes to be achieved, considering individual skills, capabilities, and workload to ensure a balanced distribution of work.
• Review work outputs, monitor and quality assure work.
• Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth.

See attached job description for more detail on the key responsibilities in the role

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

• Demonstrable experience of working in a partnership role in a charity or similar non-profit organisation.
• Demonstrable experience of building, maintaining and developing outstanding and mutually beneficial corporate partnerships. 
• Knowledge of programme design and planning with corporate partners, including setting and managing complex budgets.
• Understanding of good practice in fundraising including data protection and partner stewardship. 
• Proficient in Microsoft Office, including Excel. 
• A basic level of understanding of Salesforce CRM 

See attached job description for more detail on the person specification

Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. 
• Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings. 

Benefits

• 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work scheme.
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website by 23:59, Sunday 22nd February and answer the following questions:

1) Why would you like to work at the Social Mobility Foundation? (250 words max.)

2) What makes you a suitable candidate for this role, including specific examples from your experience and skills? (500 words max.)

3) Tell us about a time when you managed an important relationship with a corporate partner, client or external stakeholder. What was your role in maintaining the relationship, and what did you learn about effective account management from the experience? (500 words max.)

Harris Hill is delighted to be partnering with a fantastic medical charity in their search for a Trusts Fundraising Officer.

This is an exciting role for a Trusts Fundraising Officer to join an ambitious trusts and foundations team, supporting delivery of the trusts fundraising plan and maximising grant income.

As Trusts Fundraising Officer, you will support the Head of Trusts Fundraising in delivering the charity’s trusts fundraising strategy and annual income targets. You will focus on building and managing strong relationships with charitable trusts and foundations, researching and developing a robust pipeline of prospects, and writing compelling funding proposals. You will work closely with the Research team to match projects to funders, manage restricted grants, and provide high-quality reporting and impact updates. You will also oversee co-funded partnerships, maintain accurate fundraising records and ensure timely donor stewardship.

To be successful, you will need or need to be: 

• A proven track record of delivering fundraising income from trusts and foundation
• Experience of researching potential trust supporters, building strong relationships and stewarding key donors.
• Excellent communication skills with an ability to liaise confidently and effectively
• Pro-active and determined in researching and pursuing new funding opportunities, identifying projects that will resonate with these funders

Salary:£29,000 (FTE)

Permanent, Part-time (21 or 28 hours per week)

Location: Home based with occasional travel to meetings in South-East England

Deadline: Thursday 19th February at 9am

Application Process – CV and supporting statement to

Interview – Week commencing 23rd February

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Operations Director is a  senior leadership role at St Stephen’s, helping turn vision and strategy into effective day-to-day delivery. A highly relational role, combining strong operational leadership with collaboration, trust-building and a genuine care for people. The person we are looking for will lead across people, finance, systems, buildings and operations helping the church respond to the Holy Spirit and deliver our mission well.

Passionate about nature? We are looking for a Training & Development Officer to deliver sessions to educators across southwest England.

We are looking for a Training and Development Officer to cover the South West of England, 29.6hr/week, term-time only. You will be working directly with teachers and other education staff supporting their journeys in taking curriculum learning and play outside and to utilise their school grounds. You will deliver Learning through Landscape’s training and projects within diverse communities across a significant geographical area.

 

You’ll need to have a passion for nature, have experience in training and advising educational staff in primary or secondary schools, been involved in delivering outdoor nature-based and curriculum linked learning activities and have good IT skills.

Ideally, you’ll be based in the Exeter/Barnstable/Yeovil area as it is essential that you are able and willing to travel in the Southwest. There could be travel throughout the UK, including overnight stays.

Immigration Caseworker

We are seeking a motivated Immigration Caseworker to train to IAA Level 2 and provide high quality advice to people experiencing immigration issues.

Position: Immigration Caseworker
Salary: £27,089 to £28,783 per annum, dependent on experience
Location: Bournemouth, Christchurch and Poole
Hours: Full time, 37 hours per week
Contract: Fixed term, 12 months
Closing Date: Monday 2 March 2026, 9am

About the Role

This role has been created as part of a funded project to train two Immigration Caseworkers to IAA Level 2 and expand local immigration advice provision. Immigration advice is regulated and highly complex, so you will follow a structured training programme while managing an independent caseload with support from a specialist team.

Key responsibilities include:

• Working towards an agreed IAA qualification level with a personalised training plan
• Keeping accurate training and supervision records in line with regulatory requirements
• Providing face to face and remote immigration advice to local residents
• Managing a caseload and preparing applications, letters and supporting documentation
• Liaising with statutory and non statutory bodies on behalf of clients
• Maintaining clear, compliant and confidential case records
• Supporting colleagues with immigration related queries
• Keeping up to date with immigration law, policy and best practice
• Contributing to service development, reporting and quality assurance
• Representing the service at relevant meetings and with partner agencies

About You

You do not need previous experience as an Immigration Caseworker, but you must be able to demonstrate the potential to work in a regulated advice environment.

Essential skills and experience include:

• High level of written and spoken English
• Strong writing skills for reports, letters and submissions
• Ability to manage multiple tasks with excellent attention to detail
• Experience of working with vulnerable people in a sensitive and professional way
• Confidence using IT systems for case recording and document production
• Ability to follow procedures and maintain high standards
• Strong interpersonal and communication skills
• Commitment to equality, diversity and inclusive services

Applications are welcomed from people with lived experience of migration.

About the Organisation

The organisation provides free, independent and confidential advice to thousands of people each year across Bournemouth, Christchurch and Poole. Services include welfare, benefits, debt and specialist projects such as immigration and hate crime support. The organisation works locally while being part of a national advice network, using evidence from client work to improve services and influence change.

In Return

• Ongoing training and development
• Generous annual leave
• Access to online health and wellbeing resources
• Employee Assistance Programme
• Employer pension contributions
• Life leave policy, including an extra day’s leave for your birthday

Other roles you may have experience of could include: Immigration Adviser, Caseworker, Advice Worker, Support Worker, Welfare Adviser, Legal Support Officer, Client Adviser, Project Worker, #INDNFP

If you are organised, motivated and keen to build a career in immigration advice while supporting people at a critical time in their lives, this could be a great next step.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Salary:  

£ 32,855- £38,105 dependant on experience

Contract length:

One-year, full-time position with the possibility of extension.

Location:

Oxfordshire/ Berkshire/ Buckinghamshire.

This is a flexible, hybrid position with a mixture of working from home, 2 days a week in Thames21’s regional office (Wheatley/Oxford), travel to Thames21’s main London office once a month; and site visits across Thames21 catchment areas, as required.

Responsible to:

Catchment Partnership Manager 

About Thames21

Thames21 is an environmental charity that works across London and the Thames Basin to deliver high-impact, nature-based solutions to the climate and biodiversity crisis by restoring rivers, while also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. 

Diversity at Thames21

Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this.

Purpose of the job

This post will form part of Thames21’s Catchment Partnership team. The successful candidate will host/ co-host river catchment partnerships and will be responsible for each partnership’s strategic development and expansion, working towards the successful delivery of the Catchment Based Approach (CaBA) to improving rivers. 

You will work with multiple stakeholders and communities to manage and deliver river improvement projects across Oxfordshire and the mid-Thames region. This role is instrumental in developing and delivering a suite of projects, from citizen science water quality schemes to river habitat restoration and natural flood management, helping to implement Thames21’s vision and 5-year plan for healthy, thriving rivers across the Thames Basin.

Main duties and responsibilities: 

The officer will be expected to deliver across five priority areas:

1. Deliver small-scale river improvement projects

To deliver small-scale natural flood management, invasive species removal and habitat restoration projects, often with the aid of our volunteers and external contractors. You will also co-ordinate our citizen science water quality testing network in the region.   

2. Develop diverse, representative, collaborative and delivery focused partnerships

To work autonomously and proactively to seek out and positively engage strategic stakeholders within each catchment area, building the influence and capacity of the Catchment Partnership network to deliver improvements for rivers and local communities. These stakeholders will include (but not limited to) community groups, landowners, eNGOs, local authorities, government agencies, citizen scientists and water companies.

 3. Work with partnership networks to identify, develop and fundraise for river catchment improvement projects

To draw on their knowledge of what makes a river catchment healthy to develop ambitious and impactful catchment improvement project proposals that meet the targets of Thames21’s 5-year plan and the relevant catchment plan. Once identified, the successful candidate will be required to work with relevant Thames21 teams and external partners to successfully fundraise for the development and delivery of these projects. 

 4. Bring together identified projects into detailed, deliverable catchment and sub-catchment plans, monitoring progress against these.

The catchment partnership officer will be responsible for developing deliverable project proposals, catchment and sub catchment plans that draw together projects identified across the catchment/sub-catchment area with landowner and stakeholder support. These plans will clearly articulate priority projects required for delivery to external readers. Where necessary, the catchment partnership officer may be required to support and lead on the delivery of river improvement projects, managing project deadlines and budgets.

5. Break down silos by sharing information and bringing people together; in a way that is catchment wide, cross boundary and across multiple organisations.

The catchment partnership officer will be expected to share knowledge, news, funding opportunities and project progress between stakeholders through meetings, site visits, email newsletters and quarterly meetings of the whole Catchment Partnership (which the Officer will have the responsibility of arranging, coordinating and chairing, including the production of agendas, minutes and actions). The catchment partnership officer will be expected to communicate the work of their catchment partnership networks externally at relevant forums, including the Thames Catchment Forum and strategic community events.

 Other Duties

This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.  For more inforamtion and how to apply, please see the attached job description.

Membership and Registry Officer (Temporary) 4-week temporary assignment · Immediate start · £15.93 per hour · 1 day per week on site (London)

Are you passionate about supporting people, providing guidance, and keeping essential processes running smoothly? We are looking for a Membership and Registry Officer to join our client on a temporary basis, helping deliver a high-quality experience to members, prospective registrants, and key stakeholders.

This role is ideal for someone who thrives in a customer-focused environment, enjoys working with data and CRM systems, and is confident communicating across a range of channels. You'll play an important part in supporting membership and registration processes, ensuring accuracy, consistency and excellent service.

About the Role:

You will support the Membership and Professional Standards Department to:

• Provide efficient administration for membership and registration processes
• Process applications, elections, reinstatements and transfers
• Respond to membership and subscription enquiries
• Maintain and improve data integrity within the CRM
• Support recruitment, engagement and retention activities
• Contribute to departmental targets for subscriptions, recruitment and retention

What You’ll Do Membership Recruitment and Retention

• Provide guidance to prospective and upgrading members via email, phone, video call and social media
• Support the conversion of new and existing enquiries into membership and registration
• Record and monitor recruitment and retention activity, producing clear statistics and reports
• Assist with communications to existing, new and prospective members
• Create and coordinate recruitment and retention campaigns, including related CRM administration
• Actively follow up leads and enquiries
• Assist with company annual payment scheme administration
• Update member records with accuracy and care

Marketing and Communications Support

• Help deliver clear and consistent messaging on membership and registration benefits
• Contribute copy and digital content for newsletters, social media, and website blogs
• Support promotional activity across digital platforms
• Assist with creating content such as case studies, fact sheets, FAQs and digital assets
• Support with the design and production of promotional materials for events and campaigns

Administration, Subscriptions and Data Management

• Respond to enquiries via email and phone
• Support processing of membership and registration applications
• Handle reinstatements, transfers and dual registration requests
• Support annual subscription communications and renewals
• Process payments (credit card, cheque, BACS) and issue reminders, notices and receipts
• Assist with annual and monthly Direct Debit processes
• Support subscription reconciliation and data management
• Maintain CRM data, ensuring accuracy of records, demographics and post-nominals
• Issue usernames, passwords and updated correspondence as required
• Assist with Branch and Committee data updates

What You’ll Bring

• Experience in a membership organisation, professional body, or customer-focused environment
• Ability to provide clear, accurate advice by email, phone and in person
• Strong written and verbal communication skills
• Excellent organisation skills and the ability to manage day-to-day work effectively
• A collaborative approach and ability to build rapport with stakeholders
• A high level of accuracy and attention to detail
• Confidence using multiple IT systems, especially Microsoft tools
• Ability to analyse data and present information clearly

How to Apply:

To apply for the Membership and Registry Officer role, please reply and upload your CV quoting reference 82451SOH and we can provide more information to you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Post: Head of Finance​

Salary & Band: £43,000 to £52,500​

Department: Finance Team ​

Contract: Permanent
Hours: Full-time, 39 hours per week​

Line Manager: Chief Operating Officer
Reports From: Finance Team​

Location: Coventry ​

Applications close: 3 March 2026,Interviews: w/c 16 March

PURPOSE OF ROLE: ​
The Head of Finance  will report to the COO, and work closely with the Senior Leadership team, supporting the Theatre’s strategic objectives and decision-making. The postholder will provide strategic and operational leadership to a small and dedicated finance team and will be responsible for the financial management of the Theatre and its subsidiaries, in alignment with organisational strategic plans and budgets, and in compliance with Charity and Company accounting standards and practices.  This role is hands on and works closely with each department. ​

Key Objectives ​

• Working with the COO to provide Strategic Management: Budgeting, forecasting, and long-term financial planning.​
• Oversee day to day financial operations, leading and managing the Finance team​
• Support the COO to ensure regulatory requirements of all statutory bodies are met, especially in relation to charity accounting regulations ​
• Managing statutory accounts, external audits, and specialist areas like VAT and Theatre Tax Relief.​
• Implement efficient and effective Finance reporting to meet the evolving needs of the business, supporting deep dive analysis for the Executive team where required​
• Working with the COO, and SLT on risk management

This job description outlines the principal responsibilities and duties of the post holder. It isn’t meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes of legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time

Responsibilities ​
Financial Leadership and Strategy ​

• Lead and deliver the financial strategy for Belgrade Theatre to ensure long term financial sustainability. ​
• Support the COO in shaping financial planning and risk management. ​
• Prepare annual budgets, forecasts, and cash flow plans aligned with strategic priorities. ​
• Provide financial analysis and insight to support organisational decision making and business planning. ​
• Deputise for the COO when required. ​

Financial Operations and Systems Optimisation ​

• Oversee and continuously improve financial processes and systems​
• Work with external contractors and internal teams to support integration projects between EPOS, CRM, and accounting systems, reducing manual processing and improving data accuracy. ​
• Proactively identify opportunities for further automation, system improvements, and app integrations that enhance control, reduce costs, or increase capacity. ​
• Ensure efficient month-end and year-end processes, including reconciliations, accruals, and reporting. ​
• Maintain oversight of ledgers, payroll, VAT and banking arrangements. ​
• Ensure compliance and accuracy in grant and restricted fund accounting. ​

Reporting and Analysis ​

• Produce monthly management accounts for the COO and work with the COO to produce quarterly reports for the Finance Committee and Trustee Board meetings. 
• Report on performance against budget, forecast, and prior year, including cash flow and balance sheet commentary. ​
• Provide clear and concise analysis and recommendations to support decision making. ​
• Oversee preparation of detailed project and grant reports for funders and assist the development team with the financial aspects of fundraising bids. 

Governance, Compliance, and Risk 

• Manage the audit process, ensuring delivery of compliant and timely statutory accounts in line with Charity SORP and Companies Act requirements. ​
• Act as key point of contact for external auditors, HMRC, and other regulatory bodies. ​
• Work with senior colleagues to ensure appropriate financial controls, risk management, and business continuity plans are in place. ​
• Maintain awareness of developments in charity finance legislation and best practice.​

Leadership and Team Development ​

• Line manage and develop the finance team.​
• Provide leadership, guidance, and professional development, building a collaborative and accountable team culture. ​
• Work closely with colleagues across departments to improve financial literacy and promote robust financial management across the organization​

General ​

• Work at all times within the Theatre’s policies, including but not limited to our Equality, Diversity and Inclusion, Dignity at Work, Environmental, Health and Safety and Code of Conduct for Staff  ​
• Develop a strong understanding of the Belgrade Theatre brand, act as an ambassador for the Theatre in general​
• Act as the central point of contact for all staff, partners, local authorities and suppliers in connection with Finance related activities​
• Work in line with the Belgrade’s core values of inclusion, collaboration, evolution and authenticity​

Undertake any other duties which are consistent with the function and seniority of the role including:

• supporting the Executive in delivery of the strategic aims of the business.​
• attending staff meetings and training courses​
• supporting Guest Nights and Fundraising events

What We Are Looking For

EXPERIENCE​

Essential:​

• Significant, proven experience in a senior finance role, including both strategic and hands-on delivery (qualified accountant ACA, ACCA, CIMA). ​
• Experience working with modern cloud-based accounting systems. ​
• Proven ability to design and embed effective financial controls and processes. ​
• Experience producing management accounts, budgets, forecasts, and cash flow reports. ​
• Experience liaising with auditors and preparing consolidated statutory accounts under Charity SORP. ​
• Strong financial and analytical skills with excellent attention to detail. ​
• Ability to work strategically while remaining hands-on in delivery. ​
• Proactive problem-solver with a track record of delivering system and process improvements. ​
• Excellent communication and presentation skills; able to explain finance clearly to non-financial colleagues. ​
• Collaborative, supportive management style with the ability to motivate and develop staff.  Experience of leading a small team.​
• High level of integrity, professionalism, and resilience, with the ability to work under pressure and manage competing priorities. ​
• Commitment to the mission and values of Belgrade Theatre.​

Desirable:​

• Experience in theatre accounting, Theatre Tax Relief (TTR), and the TTR claims process.​
• Experience preparing consolidated management and statutory accounts. ​
• Experience with Access, or similar modern finance tools. ​
• Familiarity with CRM and EPOS systems and integration projects. ​
• Experience in VAT for charities, including cultural exemption. ​
• Experience of working with Funders, e.g. Arts Council England.​
• Experience managing through organisational change

Other Information

• The Belgrade operates a House Agreement based on the UK Theatre (formerly TMA)/BECTU (Broadcasting, Entertainment, Cinematograph and Theatre Union) Agreement and its Staff Handbook outlines the terms on sick pay, maternity leave and pay, paternity leave and pay, grievance and discipline and other relevant staff matters​
• Employees’ health and safety is of paramount importance, and Management insists that an employee obtains written express permission to take on any paid work or other employment during periods of TOIL (Time Off In Lieu) or holiday. No permission will be given for the first 28 days of holiday as this is a statutory requirement​
• On appointment the successful candidate must be able to provide the correct documents as proof of their right to work in the UK.​
• The candidate’s contract of employment with the Belgrade Theatre does not come into force until the first day of work​
• Staff are entitled to tickets for shows at the Belgrade Theatre, subject to particular conditions and 10% discount at the Theatre’s Café and Bar

• Start date: ASAP​
• Probationary period: Three months​
• Notice period: Four weeks during probation, three months following​
• Working Hours: Your normal hours of work will be 39 hours per week over Monday to Friday. You are expected to offer reasonable flexibility in your working arrangements where it is considered necessary to undertake the duties you have been employed to perform and in the interests of the Theatre. There is no provision for payment of overtime​
• Overtime: Is not payable but 6th day working and excessive additional hours will attract TOIL (time off in lieu) if agreed in advance with the Line Manager​
• Pension: Auto-enrolment, with Belgrade currently making 3% employer contributions which will rise in line with legal requirements. The Theatre’s appointed pension provider is NEST. Further details are available​
• Holidays: 25 days a year plus 8 Bank Holidays, increasing by a day per year to a maximum 30 days plus 8 Bank Holidays​
• Location: This role is based at the Belgrade Theatre in Coventry.

How To Apply

Upload Your Up-To-Date CV ​

​Provide A Cover Letter​

Your covering letter should include why are you interested in this post (e.g. what qualities you think you can bring to the job, your relevant skills, any additional information you feel supports your application). ​

We recommend that you tell us what you can about yourself, with reference to the Job Description & What Are We Looking For sections. Please also include any relevant qualifications or training courses attended.​

Your covering letter should be no more than two sides of A4/500 words​

Alternatively, we can accept applications in other formats, including voice note or video.​

Your video/voice note of no more than five minutes in length.​

​What Has Attracted You To This Role And Why You Want To Work For The Belgrade Theatre?​

​"We truly appreciate your interest in joining our team. We reserve the right to close this vacancy early if we receive a sufficient number of applications."

​​Our Commitment to Equality​

The Belgrade Theatre is proud to be a Disability Confident Employer and is deeply committed to fostering an inclusive, welcoming, and supportive environment for everyone. We actively encourage applications from people of all backgrounds, identities, and experiences—including but not limited to individuals of all races, ethnicities, genders, sexual orientations, ages, faiths or beliefs, disabilities, and neurodiverse conditions.​

We believe that a diverse workforce enriches our creative community and strengthens our connection to the audiences we serve. Our commitment to equality, diversity, and inclusion is at the heart of everything we do, and we strive to ensure that all employees and applicants feel valued, respected, and empowered to bring their full selves to work.​

If you require any adjustments, accommodations, or assistance at any stage of the recruitment or application process, please do not hesitate to contact us

with the subject line ‘Application Assistance’. We will work with you to provide the support you need to make your application journey as accessible and comfortable as possible.

If you are applying through the Disability Confident Scheme, please reference that in your cover letter or application

​EQUAL OPPORTUNITIES FORM​

The Belgrade Theatre is committed to ensuring equal opportunities, aiming to attract and work with staff from a wide diverse pool. The information that you give us on this form will be treated confidentially and stored on our HR database as statistical information only. This will be used to help monitor the diversity of applicants and to enable us to continue to develop policies and procedures regarding diversity and to submit required data to our funders. The information you supply will not be made available to anyone in any form other than anonymous data.​

Please complete our monitoring form via this link: Diversity and Equal Opportunities form.​

​“At the Belgrade Theatre, we are dedicated to creating an​ environment where everyone has equal opportunity to thrive and​contribute to telling powerful, diverse stories that reflect us​ as a vibrant community.”​

Winner of Best New Play at the UK Theatre Awards and nominated for Best Production at the Black British Theatre Awards.

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Income and Engagement Specialist

Are you a senior engagement specialist or fundraising leader who can see the big picture and also knows how to make things work brilliantly day to day? Do you believe that great systems and smart data only matter if they help you build more meaningful relationships with real people?

At Mencap, we’re at a genuinely exciting point in our journey. Our new strategy, Mencap 2030, sets out a bold ambition for the future, and engaging and growing our supporter base is central to making it happen. We’ve made significant investment in our engagement capability, including a state-of-the-art CRM, alongside face-to-face fundraising and digital innovation.

We’re now looking for an experienced leader to step into a senior interim role, providing stability, leadership and momentum across our engagement activity during a period of transition.

This role will lead all of our mass fundraising and engagement activity, including Individual Giving, Legacies, Community & Events Fundraising, and Supporter Care. It is a senior, influential role shaping how supporters experience Mencap, how we grow income sustainably, and how we build long-term relationships rooted in trust and shared values.

As part of the interim remit, the role will also provide operational oversight and support to our High Value Relationships team, working closely with the interim Executive Director of Fundraising and other colleagues to ensure continuity, strong performance management and clear oversight of income and KPIs during this period.

You’ll bring strategic vision and clarity, alongside strong operational judgement. You’ll know how to turn insight into action, how to use data intelligently (without losing the human touch), and how to lead teams through change with confidence and care. You’ll be comfortable holding performance, using financial and KPI information to support delivery and decision-making.

Just as importantly, you’ll recognise that our supporters aren’t just numbers or segments – they’re individuals who care deeply about our work and want to feel connected to the difference they’re helping to make.

You’ll lead the place where Mencap’s fundraising brand, proposition, and voice really come to life, designing experiences, appeals, campaigns and supporter journeys that reflect the voices and lived experiences of people with a learning disability and show the world why our work matters.

This is a full‑time role (37.5 hours per week), offered on a 9‑month fixed‑term contract, with flexibility on location.

If you’re excited by the opportunity to step into a senior interim leadership role, make the most of significant investment, and guide large, complex fundraising and engagement functions through an important period of transition, we’d love to hear from you! 

Apply now with an updated CV, applications close on 25th February, with interviews taking place shortly afterwards.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.