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Join the Cardinal Hume Centre and use your estates expertise to help create a safe, welcoming and well-managed environment for young people, children and families facing homelessness and poverty. This is a rare opportunity to lead both the long-term stewardship of a significant Central London site and the day-to-day delivery of facilities, compliance and improvement works that directly support life-changing services.
Working closely with the CEO, Head of HR and Operations and Board of Trustees, you will shape future plans for the Centre’s estate while ensuring the building remains safe, compliant, efficient and fit for purpose. If you are a strategic and practical estates professional who wants their work to make a tangible social impact, we would like to hear from you.
What you’ll do
· Lead long-term estate planning, capital works and building improvements – you’ll support our master planning for the site
· Oversee day-to-day maintenance, facilities management and contractor performance to keep the Centre running effectively
· Take organisational responsibility for health and safety, fire safety and statutory compliance
· Manage budgets, procurement and reporting, delivering value for money while supporting excellent services
· Support sustainability and environmental improvements that strengthen the Centre for the future
What we’re looking for
· A skilled estates, facilities or property professional with strong experience in building compliance, maintenance and project delivery
· A confident communicator who can work effectively with senior leaders, trustees, contractors and colleagues across the organisation
· Someone who can balance strategic thinking with hands-on operational oversight
· A values-led individual who is motivated by the opportunity to support a charity tackling youth and family homelessness
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
About the role:
For someone moving away from street homelessness, having a home can be life-changing — but keeping that home can take the right support at the right moment. TST North works with people in social housing across North, West and East London, helping them build stability, independence and confidence in their own home.
As a Tenancy Rescue Worker, you’ll step in when someone’s tenancy, safety or wellbeing is at risk. Your day-to-day work will include responding to internal referrals, visiting clients in their homes, assessing risk and need, co-producing support and safety plans, and taking practical action around issues such as arrears, debts, benefits, anti-social behaviour, safeguarding concerns, poor health, substance use, domestic abuse or social isolation.
You’ll work closely with clients, TST colleagues, housing providers, local authorities and specialist services to prevent situations from escalating and help people stay safely housed. This could mean advocating with a landlord, helping someone access health or welfare support, coordinating a multi-agency response, supporting a client to understand their tenancy rights and responsibilities, or helping rebuild trust where services have not always felt safe or reliable.
This is a new role in TST North, so you’ll also help shape how the service responds when people are at greatest risk of losing the stability they have worked hard to build. You’ll bring calm, skilled intervention, strong partnership working and a real belief that people should not be left to fall back into homelessness when the right support could help them stay safely housed.
About You:
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Thursday 24th July at midnight
Interview date: Friday 31st July online via Microsoft Teams
Please note there will be a second stage interview for suitable candidates at our Head Office in Kings Cross.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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We're looking for a Strategic Operations Manager to lead RSPCA Warrington, Halton and St Helens, taking full day-to-day responsibility for the branch and reporting directly to our board of trustees.
This is an exciting time to join us, as we take steps to secure the future of our branch.
Our current team is small but dedicated, with an established Management Team who oversee our kennel and cattery facility, a foster network and rehoming programme, a dedicated staff animal care team and volunteer programme, and income generation.
This work can be emotionally demanding, both for the team and for anyone leading it, and we're looking for someone who can support people through that while keeping the branch moving towards its goals.
We want to hear from people who are ready to take on full operational responsibility for a charity at an important point in its development, and who can bring both the financial and people skills to help us get there.
The full role profile is attached to this listing, with a complete breakdown of responsibilities and the person specification. In summary, we're looking for someone with:
We welcome applications from candidates looking to take a step up in their career, where the right attitude and clear potential are evident.
How to Apply
Please submit your CV along with a cover letter setting out the skills, experience and behaviours that make you a strong fit for this role, and answer a short set of eligibility questions as part of your application.
Shortlisted candidates will be invited to an interview which will include a short presentation based on a brief provided in advance.
We anticipate interviews will take place WC 31st August and/or WC 7th September 2026. Please indicate in your application if you do not have availability during these weeks.
What We Offer
The client requests no contact from agencies or media sales.
At SSE, finance isn't a back-office function — it's central to everything we do. Every pound we manage connects directly to our mission: supporting social entrepreneurs to change their communities for the better.
Our finance team is small, close-knit, and genuinely hands-on. We manage income from a wide range of funders — from major institutions through to smaller, place based partners — alongside distributing millions of pounds in grants directly to the social entrepreneurs we exist to serve.
The work is varied, meaningful, and never dull. Because we manage everything in-house, you genuinely own your work end to end — from coding invoices and uploading forecasts into Business Central, to presenting financial insight to our Senior Management Team and steering us through external audit.
We're a team that performs well but we never stand still and welcome people spotting a better way of doing something. If you want to embed smarter technology, automate a clunky process, we always welcome fresh thinking
To equip people with skills, funding, and networks to realise their potential, improve lives and protect the planet.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
To manage and ensure control of the funding, financial and corporate resources of the Charity to ensure a financially secure service, delivering value for money.
Work with the Co-Directors to advise and develop the financial strategy, model new projects, prepare annual and project budgets, and report on financial performance, contributing to the overall future strategic direction of the Charity.
Manage the day-to-day finances for the Charity. Ensure all aspects of the financial systems are accurate and up to date, including banking, sales and purchase ledgers, payroll and cash management.
The postholder is expected to foster excellent working relationships with all staff, volunteers, senior colleagues and trustees.
The postholder will be expected to attend the following meeting groups:
Monthly All Staff: regular attendance
GDPR/Data Working Group
Finance and Income Generation (FING) Committee Meetings
Responsibilities to and attendance at all other meetings: attendance only as and when required and/or at the direction of the Co-Directors
Key Responsibilities
Supervision and management of Senior Finance & Admin Officer (SFAO)
Day to Day Financial Management
Provision of accurate reports to Board and senior managers
Payroll, Pensions, and Tax Management overview and control
Budget Process Management
Statutory Reporting & Charity compliance
Account Management – Key Suppliers/Contractors
Financial Risk Management
Governance support to FING Committee and Trustees
Core External Relationships
Payroll Provider
TPT Pensions
HMRC
All Banks
Charity Commission
Companies House
Charity Auditors
IT Contractor & Insurers
Day to Day Financial Management
Regularly review and maintain financial policies and procedures.
Review the monthly reconciliations carried out by the SFAO thereby ensuring all transactions are properly and efficiently recorded.
Oversee the management and appropriate allocation of Restricted Funds, ensuring the monies are allocated according to the donor’s wishes and ensure that records are always maintained
Regularly review and make recommendations for improvements to financial controls and ensuring methods are documented and made clear to staff.
Support with funding bids and reports back to donors
Management of all charity bank accounts, acting as authorised signatory with Banks
Payroll, Pensions and Tax Management
Supervise the payroll process carried out by SFAO
Responsible for the effective management Charity’s Pension Scheme
Ensure payments to HMRC are made accurately and on time, and ensure all available allowances are claimed.
Budget Process Management
Take the lead on preparing the Annual Budget, working closely with SLT to capture all spending plans Develop and run a process which is thorough, consistent and inclusive of all managers.
Alongside the Co-Director, present the Draft Budget to Board for approval
Present monthly management accounts and Cost Centre reports for all managers
Work closely with all SLT to ensure they fully understand their budgets and ongoing organisational performance against budget
Monitor variations against spend and integrate within an overall Cashflow analysis
Recommend corrective actions to Co- Directors and/or Board as necessary
Statutory Reporting & Charity compliance
Act as lead member of staff with the Charity’s Auditors
Oversee the preparation of the Annual Accounts plus any supporting papers required to enable an efficient and effective annual audit to take place
Maintain fixed asset register and inventory of all equipment contracts/agreements
Ensure the Charity is fully compliant with statutory bodies and key external institutions, and act as lead on behalf of the charity with the following bodies:
Charity Commission
Companies House
Pensions Regulator
HMRC
Valuation Office
All Banks
Account Management – Key Suppliers/Contractors
Insurance
Take the lead in managing the insurance renewals process, and ensure that a comprehensive suite of insurances is in place to cover key risks across the Charity
Financial Risk Management
Ensure appropriate financial risk management techniques and controls are in place at strategic and operational levels.
Develop, update and produce long term cashflow forecasts to evidence that the Charity can operate as a going concern.
Provide up-to-date dashboards and reports of the financial position, projections and scenarios, considering the financial implications of alternative business models, advice on new and current business income generation initiatives and analysis of financial risk and performance.
Work with the Co-Directors, to ensure that the appropriate processes are in place for the long-term financial viability of the charity, advising on the financial consequences of proposed actions
Governance support to FING Committee and Trustees
Assist the Chair of FING Committee (Treasurer)
Prepare all associated papers and minutes
Prepare finance papers for Treasurer to deliver to Board of Trustees
Attend Board of Trustees meetings and present information as requested
General
Postholder to adhere to their relevant Code of Ethics as laid down by their professional body, being mindful that adherence to the code takes precedence over charity policy and practice should a conflict ever arise. [NB Sections A + C of the current professional code are applicable.]
Keep abreast of financial developments across the charity sector and ensure any opportunities for tax reliefs, cost reduction, value for money and more effective systems are seized as appropriate.
Undertake any other duties as determined by the Co-Directors.
Personal Specification
Personally committed to Caring in Bristol’s vision and values and collaboration-focused method of work.
Committed to reflection and learning, including sharing failures and uncertainties; openly taking feedback from the team and members of the community on your behaviour and work.
Bring ideas for improvements and is open and honest in all communications where relevant and appropriate.
Awareness of your own needs: the homelessness sector can be challenging – you will be good at knowing your limits under pressure and will be confident to ask for help when you need it. You will receive support from your team, and we are keen to nurture an environment where no-one feels worried about asking for help or support when they need it.
Resilience working under pressure, ability, and willingness to both give and take constructive feedback.
Willingness to work the extra hours where needed, with a flexible working policy.
Growing levels of self-awareness, including an understanding of how your background has shaped the opportunities afforded to you and how you relate to people from different backgrounds to you.
Willing to develop emotional intelligence, including a growing ability to empathise with and appreciate others, creating opportunities for those you work with to grow.
A passion for social justice and to change Bristol for the better.
Essential
Minimum part qualified accountant or qualified by experience with strong financial management experience, with an ability to understand the practical impact of finance decisions and processes across the whole charity.
Specialist knowledge of Charities required, including Charity SORP guidance and procedures, underpinned by strong theoretical knowledge and practical experience.
Ability to work with the Co-directors to lead the formulation of long-term financial plans and strategies which will influence the long-term direction of the charity.
Experience in developing major finance policy development.
Experience in budgeting and financial planning.
Experience in management accounting.
Ability to receive, process and provide highly complex or sensitive financial information including ability to analyse and clearly communicate financial information.
Strong IT skills including the Microsoft Office suite, in particular Excel, and experience of using databases.
Solid organisational skills including consistency, accuracy, and an eye for detail.
Experience of line management and supporting and developing staff.
Knowledge and understanding of Equity, Diversity & Inclusion practices.
Desirable
Experience in using QuickBooks accounting software is desirable or transferrable knowledge of similar online accounting packages.
To apply for this role, please complete the Caring in Bristol application form.
This job advert closes on 12 July and interviews will be conducted on a rolling basis. We reserve the right to close the advert early if we receive enough suitable applicants.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Finance
Location: Hybrid, a mixture of remote working and office-based at Solar House, 3rd Floor, 1-9 Romford Rd, London, E15 4LJ.
Hours: 3 or 4 days a week, negotiable
Salary: Up to £62,500 (pro rata)
Closing date of advert: 20 July 2026
Interview Dates: TBC
Our mission at School-Home Support is simple. We get children and young people back in school, ready to learn, whatever it takes. Every role in our organisation helps make that happen.
We are looking for a Head of Finance to act as our financial conscience and strategic navigator.
As the Head of Finance, you will provide strategic financial leadership while ensuring our day-to-day operations are exceptionally robust. You will report directly to the Chief Executive Officer, line-manage a Senior Finance Manager, as well as working closely with our Board of Trustees.
In this role, you will be expected to serve as the organisation's financial conscience, ensuring absolute transparency, integrity, and strict adherence to UK fundraising regulations. Looking ahead, you will also play a key role in analysing commercial opportunities to drive new business growth.
Key Responsibilities
What We Offer
We really value modern workplace flexibility. This permanent role is offered as a 3 or 4 days per week part-time position, with a hybrid working pattern split between remote work and our office in Stratford, London.
We actively support staff wellbeing and champion a safe, diverse culture where everyone can be themselves. Here is what we offer our team:
Applications are reviewed continually, and we reserve the right to interview and appoint prior to the closing date, so early applications are strongly encouraged.
We are an equal opportunities employer and welcome applications from all sections of the community.
School-Home Support takes the duty of care to safeguard and promote the welfare of children very seriously, and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances.
All roles at SHS are subject to a DBS check at the level appropriate to the role.
We are a national education charity working to improve low attendance in schools and maximise educational opportunities for all children.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Woodlands Church Family has grown from one small church plant to over 2,000 people across eight sites, but we remain one church sharing one vision:
To see Bristol transformed by the love and power of God.
We have an exciting opportunity and are looking to appoint a Finance Manager to join our WCF Finance Team.
About the role
You will be working with our WCF Finance Committee to provide high-quality financial information and support to the senior leadership team, trustees and finance committee of Woodlands Church Family.
This role also manages the day-to-day record keeping and financial management of the charity, produces accurate and timely reports and oversees the key financial processes and controls of the charity.
Candidates should be highly motivated, enthusiastic, able to take initiative, work well in a team and be sympathic to our goal to see the church community grow in their faith and reach the city for Jesus.
What you'll be working on:
1. Management reporting
2. Budget and Reconciliation of income and expenses for Conferences, Weekends Away and other events
3. Controls and Procedures
4. Restricted Funds
5. Audit and Year End
6. Payroll
7. Giving and Gift Aid
8. Investments
9. Budgets
10. Line management of Finance Administrator
11. Governance support
Full Job Description available to view in the application resources below.
Terms
The post is subject to satisfactory references.
We have a legal responsibility to ensure that all our employees have the legal right to live and work in the UK. Therefore, please only apply if you are eligible to work in the UK as we will have to verify this before you can start work.
Reporting and Line management
Accountable to the WCF Finance Committee and line managed by a member of that committee
Benefits
In-house training and support of personal and professional development
Cycle to Work Scheme
Holiday Buy Back Scheme (up to one week's additional leave per year, pro rata)
Closing date: Thursday 6 August 2026.
Please note that we may close this vacancy earlier than the stated deadline if we receive a high volume of suitable applications. We therefore encourage you to submit your application at the earliest opportunity.
The client requests no contact from agencies or media sales.
Community Builder (Community Development) – Leeds
People-focused community engagement role supporting the armed forces community to connect, collaborate and lead local change
Salary: Up to £33,995 per annum
Location: Remote in Leeds with travel within the UK. See the “Please Note” section below for further details.
Contract Type: Permanent
The Opportunity
We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team, working to support local veterans to take an active role in their communities.
This is a hands-on, relationship-led role focused on bringing people together, building trust, and enabling community-led action. You will work with veterans, local residents, community groups and organisations to strengthen connections and create opportunities for people to participate, contribute and thrive.
If you are passionate about community engagement, relationship building, and supporting people to create positive local change, we would love to hear from you.
About The Role
As a Community Builder, you will work with members of the Armed Forces Community, particularly those who may face barriers to participation or engagement.
This role may also be described in other organisations as a Community Development Officer or Community Engagement Officer.
A Community Builder is a relationship-led professional who brings people together, builds trust, strengthens local networks and supports communities to take action on the things that matter most to them.
In this role, you will be actively visible and present within your local community, building trusted relationships and supporting conversations that help people connect and collaborate.
You will facilitate conversations with veterans, local residents and community groups to understand local strengths, interests and priorities. You will connect people with shared interests and ideas, helping to build collaboration and encourage community-led action. You will support community ideas to develop into practical activities, projects and opportunities, and you will work with local organisations and partners to strengthen community networks.
This role brings together community engagement, facilitation and partnership working to create meaningful, long-term impact.
What a Typical Two Weeks Might Look Like
Community Development is a flexible role shaped by the needs of local people and communities, with some evening and weekend working required.
To help you understand how the role operates in practice, we’ve included an example two-week working pattern attached.
Please note this is for illustration only and will vary depending on community needs and priorities.
About You
We are looking for someone who is motivated by working with people and passionate about helping communities connect and thrive.
You may already have experience in community development, or come from a background such as housing, social care, education, youth work or the wider charity sector. What matters most is your ability to build trusted relationships, engage people effectively and support collaboration that leads to positive change.
You will be an excellent communicator, able to build trust, inspire action and work effectively with a wide range of people and organisations. You will also be comfortable working independently, managing a varied workload and developing strong working relationships across different groups.
We are looking for someone with:
PLEASE NOTE:
About the Team
You’ll be joining a supportive and collaborative team of Community Development professionals working across local communities to build relationships, develop partnerships and support community-led activity. Community Development Managers and Community Builders work closely together, sharing learning and supporting each other to deliver meaningful local impact.
Please see the job description for more details.
In return we can offer you:
Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
29 days’ annual leave plus 8 bank holidays, regardless of service -plus your birthday off to celebrate!
Opportunity to buy and sell up to 5 days annual leave per year.
Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
3 volunteer days per year to support the Help for Heroes community.
A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: 23rd July 2026
Please note: We may close this vacancy early should we receive a high volume of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Warehouse & Logistics Coordinator
One Can Trust, High Wycombe Part-time | 17 hours per week Salary: £13,600 per annum (£28,000 FTE)
Help keep our food bank running and support people facing food insecurity across South Bucks
One Can Trust is a thriving local charity supporting individuals and families experiencing hardship across South Bucks. Alongside our food bank, we run a clothes bank, toddler groups and a community café. With a dedicated team of 11 staff and over 400 volunteers, we currently support around 360 people each week.
We are looking for a practical, organised and community-minded Warehouse Coordinator to oversee the day-to-day running of our warehouse operation. This is a hands-on role that combines stock management, volunteer supervision, health and safety responsibilities and general warehouse administration.
If you enjoy working as part of a small team, thrive in a busy environment and want your work to make a genuine difference in your local community, we would love to hear from you.
About the role
As Warehouse Coordinator, you will be responsible for ensuring the smooth and efficient operation of the food bank warehouse. Working closely with volunteers and colleagues, you will oversee stock control, donations processing, warehouse organisation and compliance with food safety and health and safety standards.
This role is ideal for someone with warehouse or stockroom management experience who is happy to be actively involved in the physical day-to-day operation.
Reporting to: Operations Manager
Location: One Can Trust, 11b Duke Street, High Wycombe, HP13 6EE
Hours: 17 hours per week (Monday to Friday, ideally 8.30am to 11.30am), plus approximately two flexible hours per week as required for food collections and operational needs.
A full driving licence is essential, along with a willingness to drive the charity's van.
Key responsibilities
Warehouse Operations
Volunteer Coordination
Food Stock Management
Health & Safety
Facilities and Vehicle Management
About you
We are looking for someone who is:
A Level 2 Food Hygiene and Safety qualification would be beneficial, although training can be provided.
What we offer
Working at One Can Trust offers the opportunity to make a real difference in your local community while being part of a supportive and friendly team.
We offer:
Additional information
The successful candidate will be required to:
One Can Trust is committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all sections of the community and will make reasonable adjustments throughout the recruitment process where required.
Apply now
To apply, please send your CV and a covering letter or email to:
Jo Belshaw, Operations Manager
Closing date: 31 July 2026
Food bank supporting people in crisis with emergency food parcels and other services in High Wycombe and South Bucks.



Part-funded by a generous donation from Backstage Trust, this is a new and pivotal role designed to transform Theatre Centre's fundraising capacity by strengthening systems, increasing income diversity, and building long-term financial resilience. The postholder will play a key role in helping the organisation capitalise on its artistic impact and case for support, while building momentum towards its 75th anniversary in 2028.
This role will keep us focused on our development strategy and will have support from across the whole company: the Board, Executive and the core TC team. We have been steadily building our foundations and have some good funding relationships in place, committed individual givers, a strong, evidenced case for support, some incredible stats and feedback and above all an inspiring and exciting programme of work to offer for young people, artists and teachers across the country.
Our Development Manager will help us to bring in resources so that we can continue share our high-quality, specialist work as far as we can. We see development as a collaborative effort and we understand the need for the whole team to support development, that effective fundraising needs to be resourced with realistic timelines and expectations.
About the Role
Contract type: Fixed term to March 2028
Hours: 30 hours per week (0.8 FTE) - we're happy to discuss flexible working patterns that work best for you.
Salary: £24,000 per year (based on £30,000 per year pro rata)
Location: This role can be hybrid or predominantly home based, with some time spent working with colleagues in the office. Theatre Centre is based near Three Bridges station at Unit 4 Crawley Business Centre, Stevenson Way, Crawley, RH10 1TN.
Job Requirements
Job Responsibilities
The Development Manager will lead delivery of a phased fundraising strategy:
Phase 1 - Foundation: Build on our strong systems and processes and give us consistency in fundraising delivery, including building a robust pipeline of Trusts & Foundations and developing place-based income in Crawley and the Gatwick area.
Phase 2 - Private Phase: Expand individual giving by deepening relationships, developing major donors, and securing multi-year funding partnerships.
Phase 3 - Public Bring together all strategic and fundraising priorities in our 75th year, amplifying them into a public campaign that advocates for our change-making work.
If you'd like more information you're welcome to visit our website and download the job pack.
ACCESS AND INCLUSION
We are particularly keen to hear from applicants from communities that are underrepresented in the cultural workforce, particularly when considering disability, class and ethnicity, and people whose lived experience reflects the communities we work with. We guarantee to interview any disabled applicant who meets the minimum criteria for the post and have a budget to support access.
Collaborating with young people to write a better future
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:
Victim Support Casework Team Lead
Salary:
Actual salary is £27,200 per year (FTE £34,000).
Contract/Hours:
Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.
Annual Leave:
FTE annual leave entitlement is 23 days pro rata plus public and bank holidays.
Location:
NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.
About NUM:
National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change.
NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers.
Background and Responsibilities:
The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you.
This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:
1) Management: Manage the operations and administration associated with victim and vocational support casework.
2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers.
3) High Standards: Support good performance and quality outcomes for sex workers.
4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM.
5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve.
Day-to-day tasks include but are not limited to the following.
Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.
Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services.
Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.
Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies.
External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required.
Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care.
Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.
Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact.
Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).
Onboard and train new members of the casework team.
PERSON SPECIFICATION
Essential Skills and Experience
Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.
Experience managing a team, providing line management support, and managing rotas and team resources.
An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.
Qualified ISVA or relevant casework support experience.
Strong interpersonal skills and an ability to work with multiple partners on complex cases.
Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.
An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.
Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.
Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team.
Experience of dealing with internal and external complaints and having difficult conversations.
Strong empathic and active listening skills.
Willingness to undertake continued professional development.
Desirable:
Experience of the sex work community.
Experience completing detailed reports on workstream productivity, both statistically and in written form.
The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.
Ability in languages other than English is beneficial but not required.
If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!
HOW TO APPLY:
Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line.
Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting.
NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.
We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.
Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
*This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Stop Domestic Abuse is a trauma informed organisation; the work we do to support those effected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.
Location: Basingstoke
Salary: £26,805.75 - £27,464.70
Hours per week: 37
Contract Type:Fixed Term Contract until 31st March 2027
Reference Number: STOPDA914
Main Purpose and Scope of the Job:
The work will focus on preventing domestic abuse and breaking the cycle of abuse by providing support for children and young people in the refuge and in the community and supporting children and young people to keep safe.
What We Offer:
Time off and Flexibility:
-25 days’ annual leave plus bank holidays (Increasing with service)
-Birthday day off
-Child’s first day of school off
-Option to purchase up to 10 additional days’ leave per year
-Flexible and hybrid working
-Protected time of up to one hour each month
Family-Friendly Benefits:
-Enhanced Maternity, Paternity, Shared Parental and Adoption leave
-IVF Leave
Health and Wellbeing:
-Westfield Health Healthcare Cashback Plan (after probation)
-Westfield Health Personal Health Insurance (after 2 years’ service)
-Employee Assistance Programme
-Eye care vouchers
-Cycle to Work Scheme
About Stop Domestic Abuse:
Stop Domestic Abuse is a proud women-led organisation supporting victims and survivors of domestic violence and abuse across Portsmouth and Hampshire. Our vision is a world without domestic abuse, and we work to ensure that it’s ‘everyone’s business.’
We provide refuge and community-based support, delivering in a trauma-informed way for adults, children and young people, tailored to individual needs. Our 19 refuges offer safe, welcoming homes, and across our services we provide one-to-one support and group activities to help improve their safety and to meet others with similar experiences. We support children process their experiences and help regain a sense of safety.
Our UP2U programmes support those seeking to change abusive behaviours, and we also offer specialist support for victims of stalking. We also deliver training to professionals, including the hair and beauty industry, to recognise domestic abuse and connect people to specialist support services.
Our Values:
Equality, Openness, Honesty, Respect for individual dignity and diversity, Empowering women and children, and Care and Compassion – are at the heart of everything we do. By committing to these values, we aim to significantly improve the lives of those we support and work towards our vision of a world without domestic abuse.