Our client, a college of the University of London and the UK's leading academic research centre are currently looking to recruit a temporary part time (0.4FTE) MSc Course Administrator to provide high quality administrative support for the MSc course. In this role, you will initially be remote home working.When they eventually return to the office you will potentially be based across two of the campus' sites during term time and your responsibilities will involve data and course management, assessments, including admissions and enrolment as well as student administration. They are looking for an enthusiastic and committed Course Administrator to join the dedicated MSc Team, you will be experienced in providing high quality administrative support and be responsible for dealing with the day to day management of student data. You will have advanced office skills and be at intermediate/advanced level for Excel. Knowledge of student databases would be highly desirable as well as previous experience using a virtual learning environment, ideally Canvas. Due to the nature of online teaching and remote working, being tech savvy will be second nature to you, including having a good understanding of video and audio-conferencing software such as Zoom.

To be considered for this role, you will ideally have a background in university administration, although will be open to transferable skills from other areas. You will have excellent organisational and communication skills, along with being able to pick up using new systems up quickly. You must be organised, capable of managing and prioritising a varied workload, work well under pressure and demonstrate a flexible attitude to work.This post is initially being offered on a 1-month basis, with a view to extending after this time, this will be on a part time temporary basis and the two days that will need cover will be either, Monday and Wednesday or Tuesday and Wednesday. This could possibly lead to a permanent post for the right candidate.

If you are available for work immediately and interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. Please note, we are currently experiencing high volumes of interest in vacancies therefore it may not be possible to answer any individual queries on positions prior to an application or registration.

About the Foundation

We believe every child deserves the chance to thrive, regardless of their background. Royal National Children’s SpringBoard Foundation (“Royal SpringBoard”) is a social mobility charity working with more than 100 of the UK’s leading boarding and independent schools to harness the power of fully-funded bursaries and access to ‘outreach’ opportunities for children facing challenging circumstances. Our vision is to transform the lives of children and young people facing disadvantage or vulnerability by providing them with access to a great education.

About the role

This is an exciting opportunity for a new graduate to develop a broad set of skills in charity management and communications and make a difference in lifting the life chances of some of the UK’s most disadvantaged and vulnerable children. The Team Communications & Support Officer’s role is to provide communications, operational and administrative support across the charity’s programmes and fundraising activities. The role includes responsibility for external communications (social media, website, e-newsletters); as well as for all communications with the charity’s main stakeholders (children and young people, their families, schools and partner organisations). Joining a small team, you will have significant opportunities to gain insights into a wide range of charity roles, as you provide exemplary administrative support to the fundraising, programmes and CEO roles.

Key Responsibilities:

• work closely with all staff in the charity to provide communications, operational and administrative support across all programmes.
• have full regard to Royal SpringBoard’s policies and procedures and uphold Royal SpringBoard’s reputation, aims and values

Communications support

• Create and manage a communications schedule/planner to ensure coherence in the charity’s communications with schools, families and partner organisations
• Day-to-day management of the charity’s web and social media presence, including drafting, editing and publishing content, and driving and responding to engagement
• Plan and oversee the creation of engaging multi-media communications materials, including videos and photos that support fundraising and marketing efforts
• Provide creative and operational support for communications projects, including annual reports, publications, toolkits, newsletters and other materials in line with brand guidelines
• Support the development, promotion and organisation of charity events and training days

Operational support

• Support the Programmes team to ensure efficient and effective communication, administration and tracking of all documents relating to pupils’ applications for a bursary place, and the documents that govern relationships between the charity, schools, partners and families
• Provide general administrative support to the Programmes team, to ensure that the database is used effectively and all pupil, donor and other reports are received on time.
• Provide support to the Fundraising Director and CEO in key events planning and organisation

What you can expect in return:

• You will be part of a small, friendly and committed team. Although we are based in London, we are a flexible employer with many staff working remotely at certain times. Standard office hours are 9.30am – 5.30pm with an hour for lunch but the role is open to those seeking other, flexible hours.
• Annual Leave: 6 weeks (30 days) excluding public holidays.
• Probationary period: 6 months.
• DBS: This post is subject to a satisfactory DBS disclosure.
• Pension: If the post holder is over 21, they will be auto-enrolled into the NEST pension scheme but may request to opt out.

Making an application

Please apply using the standard charityjob processes, ensuring that you demonstrate how your skills and experience meet the person specification and reflect Royal SpringBoard’s values.

Applications should be returned by 5pm on Thursday 20th May 2021. 

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

As our IT Administrator you will be part of our Technology Team and will provide administrative support for our service desk as well as first line support to colleagues. 

You’ll work with the Service Desk Lead and provide a key role in the Technology Service Team ensuring a high level of service at all times. 

What you will do: 

• First line support - responding to and assigning  support requests raised through the on-line service desk by telephone and face to face

• Prioritisation of support requests and incidents based on their urgency and impact on the business

• Ensuring that support issues are kept up to date and have sufficient detail

• Collating weekly and monthly reporting

What you will bring: 

• Previous experience of providing technical support, preferably working as part of an IT team / service desk

• Excellent customer service skills and demonstrable experience of dealing with support queries

• Proficient in Google Workspace

• Experience of using of using Jira Service Desk or similar ticketing system

Interviews to be held: 26 May

This is an exciting time for Parkinson’s UK and we would love you to join us!

Fairtrade Foundation is recruiting an Administrator to support the Programme Partnerships Team.

The post holder will provide excellent support to the Programme Partnerships team (and associated Supply Chain team) with a particular focus on handling the administrative and financial processes associated with active programmes, as well as organising information and data flows from the programmes work. The Foundation is increasingly focused on securing investment to provide programmatic support work with Fairtrade farmers and workers. The investment from grants or finance from commercial partners requires very careful administration to comply both with donor requirements and the Foundation’s own internal audit practice as well as to support learning within the Fairtrade system to improve our performance

The ideal candidate will need to have a very good eye for detail, be highly organised and have a good basic understanding of financial and data processes. We need this person to be comfortable with reporting procedures but it is not essential that you have experience in administering grants.

This role will work closely with colleagues and be supported by an experienced team within Programme Partnerships and Finance so we need good team work experience within an office environment and ability to work independently once shown the job requirements. We need excellent IT skills and ability to support the team with administrative tasks such as inputting information into databases and setting up systems and processes to support grant applications and management. There will be opportunities to learn about programmes work. The busy environment requires excellent organisational and prioritsation skills.

At Fairtrade we are committed to the safeguarding and protection of children & vulnerable adults in our work. We will do everything possible to ensure that only those who are suitable to work within this environment are recruited to work for us. Therefore for this specific role a Basic DBS check will be needed as part of an offer of employment. This will be paid for by the foundation.

The Fairtrade Foundation is an equal opportunities employer, offers flexible working and welcomes applications from all sections of the community.

We particularly welcome applications from candidates with ethnically diverse backgrounds, LGBTQ+ candidates and from candidates with disabilities, because we would like to increase the representation of these groups at this level. We want to do this because we know greater diversity will lead to greater results for producers and farmers around the world.

Closing date: 20th May (5pm)

Interviews will take place wc 31 May 2021

Contract: 12 month, fixed term contract

To apply please fill out an application online (CVs will not be accepted) visit the jobs page at

Please state the name of the role you are applying for in the subject line of any email correspondence

Supporter Care Administrator

We are delighted to be working with a great disability charity who are looking for a Supporter Care Administrator to join their Supporter Marketing and Fundraising team on a permanent basis.

As part of your role, you will be the first point of contact for a range of requests and enquiries. You will need to provide outstanding supporter care to donors and supporters, and ensure that records are accurately maintained.

The successful candidate will need:

• Proven experience dealing with complaints and providing a high level of customer service
• Proven experience working in an administrative or similar position
• Excellent time-management and organisational skills, with the ability to meet deadlines
• Excellent communication skills, with friendly and professional phone etiquette

Closing Date: 25/05/2021
Salary: circa £20,000-£23,000. Possibly negotiable

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we are experts in charity recruitment and excel at matching fundraisers to charity jobs. We take a relationship-led approach to recruitment, working ethically and supporting people to find their perfect fundraising jobs.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We need a Team Coordinator to join the team to provide critical administrative and logistical support across all of DataKind UK’s programmes of work. The post will contribute both capacity and skills to the team at DataKind UK – particularly offering support around managing our volunteer community of data scientists and building the internal operational processes of the organisation.

About DataKind UK

DataKind UK exists to transform the impact of social change organisations - charities, social enterprises, grantmakers, public sector bodies - through data science capacity building, for the benefit of the people of the UK and other parts of the world. We want a future in which these organisations are making full, responsible use of data science to increase their impact. 

Why? We believe social change organisations make a massive difference to our society, particularly the most vulnerable people and communities. Yet most are not making full use of data and data science to fulfil their missions. We believe that to not do this actively reinforces patterns of inequality and disadvantage in the UK and elsewhere. 

Our approach

DataKind UK is a data science capacity builder. That means we work alongside social change organisations to increase their understanding of and confidence in data use and data science. We aren’t a consultancy and we don’t offer ‘black box’ tech solutions. Our aim is for our project partners to come away feeling able to navigate the world of data science without us!

We are a volunteer-driven organisation - all of our projects are staffed by pro-bono data experts from industry. This means our project partners get the most up-to-date skills….for free! This community of passionate data scientists - including statisticians, data engineers, visualisation experts, developers, designers and project managers - have contributed over £3 million in pro bono data services since 2013. 

Our history

Since we were founded in 2012, we have worked to understand the social sector’s needs and how we can harness the power of pro bono data scientists to support the sector. 

We have partnered with charities large and small across a wide range of issue areas, from The Prince’s Trust and Macmillan through to local food banks and hospices. We have run projects with more than 80 social change organisations, and are now, by far, the most experienced provider of charity data science support in the UK. We’ve been held up as an example of best practice by government ministers and were named as one of Fast Company's 10 most innovative nonprofits in 2017.

We are a registered UK charity and are part of the global DataKind network of six chapters.

About the role

We need a Team Coordinator to join the team to provide critical administrative and logistical support across all of DataKind UK’s programmes of work. The post will contribute both capacity and skills to the team at DataKind UK – particularly offering support around managing our volunteer community of data scientists and building the internal operational processes of the organisation.

The Team Coordinator will provide a comprehensive PA service to the Executive Director, including diary management, planning meetings, and providing general administrative support. The role will also include liaising with key contacts and stakeholders on behalf of the Executive Director and providing the secretariat function to the Board of Trustees.

We’re looking for an organised and confident administrator with excellent written and verbal communication skills and exceptional attention to detail. Our ideal candidate would be happy working autonomously and have experience of supporting a busy and fast-paced team managing multiple different work streams, and of providing PA support. We are looking for someone who will anticipate need and suggest solutions to logistical challenges, working with the team to ensure the best outcome for our charity partners and other stakeholders. You’ll need to be helpful and enthusiastic in your approach to work, flexible and people oriented.

Though our work is focused on the use of data and data science in the social sector, the role holder need not have any technical expertise in or experience of these fields.

Purpose of the Role

To provide high quality operational support to a busy team and Executive Director, with diligence and precision.

Main Skills

We are looking for a candidate with strong organisational skills and exceptional communication; good attention to detail; advanced IT skills (particularly with the Google suite); event coordination; and good team working skills.

Duties & Responsibilities

PA to the Executive Director

• Proactively plan and manage the diary of the Executive Director, including booking internal and external meetings, and scheduling calls as necessary

• Provide administrative support through travel and accommodation booking and processing expenses

• Schedule and draft the agenda for internal meetings, including team meetings, away days and appraisal days; minuting and summarising discussions 

• Communicate on behalf of the Executive Director with key stakeholders, funders and partners, managing sensitive information in a timely and confidential manner

Supporting the team 

• Provide logistical support and coordination for our projects, including:

  • Our flagship DataDive projects (currently online, previously in-person and likely to be so in future) 

  • Our “Office Hours” scheme

  • Other events throughout the year - both aimed at volunteer data scientists and representatives from social change organisations 

• Develop processes to support the delivery of both operational and project outcomes, where needed

• Support the management of DataKind UK’s volunteer community, including keeping documentation up to date, communicating with volunteers and supporting the Chapter Leaders (4-5 volunteers who lead our community).

• Act as the first point of contact for DataKind UK, including monitoring and responding to email enquiries, and managing positive working relationships. This includes the support of our business development work by responding to inquiries by potential corporate sponsors/advocates 

• Work closely with our finance manager on  finance processes including invoicing 

• Coordinating day-to-day HR related processes such as recruitment and contracting of freelancers/associates

• Support the organisation to stay legally compliant in line with Data Protection legislation, HMRC, Companies House and Charities Commission.

Secretary to the Board of Trustees

• Schedule, coordinate and minute Board meetings, and subcommittee meetings as required 

• Produce and compile Board papers in advance of meetings

• Ensure Board meetings are run properly and in compliance with all relevant legislation 

• Support the onboarding and induction of new Trustees 

• Communicate and liaise with Trustees between meetings as required

This job description is not intended to be an exhaustive list of duties and responsibilities. It will be reviewed and updated as the needs of the organisation evolve, in discussion with the role holder.

Person specification

Values and equalities

• Proven and demonstrable commitment to the principles and practice of equal opportunities in employment

• Identify with the aims and ethos of DataKind UK: approachable, sensitive, transparent, committed to excellence, inclusive and carbon conscious.

Experience

We are looking for a candidate with experience as below. However, if you don’t have all the experience listed, do consider applying. We don’t expect a candidate to have 100% of these experiences, but we do want to know that you have some relevant experience and an appetite to learn in other areas.

• Experience of providing PA support to a Director/senior executive

• Proven high level experience of providing administrative support to a team/small organisation

• Experience of coordinating or providing high level logistical support for events or projects

• Experience of being the first point of contact for a team/small organisation 

• Experience of communicating appropriately with a diverse range of stakeholders 

• Experience of working in a busy environment and managing multiple demands

• Experience of accurate data entry and managing spreadsheets

• Experience of working in the voluntary sector or small research organisation (desirable)

Knowledge and skills

• Knowledge and understanding of IT based systems and digital platforms, particularly GSuite, Slack, MailChimp and CRM (we use Beacon)

• Knowledge and understanding of the charity sector, and/or public sector, including governance and main sources of funding (desirable)Excellent IT skills - specifically GSuite

• Excellent organisational skills; attention to detail and flexibility

• Ability to prioritise and plan a heavy workload, showing initiative and reflection

• Ability to complete tasks to tight deadlines, and with high quality

• Excellent interpersonal skills with a helpful and friendly attitude

We acknowledge that people from Black, Asian and minority ethnic backgrounds are underrepresented in our staff team and we’re committed to correcting this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGTBQIA+; and people who have a mental health condition. 

The deadline for receipt of your application is 5pm on Tuesday 1 June 2021. Applications received after this time will not be considered. 

Interviews will take place on 7th and 8th June 2021 and will be via Zoom. 

Responsible to:  Head of Fundraising

Salary:  £22,000 per annum Pro Rata

Benefit:  3% Employer’s Pension Contribution 

Tenure:  One year contract

Hours:  Part time: half days 5 days per week

Location: Home working with occasional office attendance from mid 2021 and event attendance around London.

Data and Administration Assistant to the Fundraising Team

Working within the Fundraising Team at HQ to make sure our confidential and highly valuable data is kept up to date this person will also provide administrative support to the five members of the team. This is a vital role which will enable the team to be significantly more effective in their fundraising activities. 

Management cleaning of data on our Raiser's Edge database which contains details of our major donors and prospect lists

• Becoming the team expert on the use of our Raiser’s Edge database

• Updating donor information in the database with

  • accurate meeting notes,

  • event attendance,

  • relationship details,

  • fundraiser assignations,

  • solicit and constituent codes

• Cleaning and coordinating prospect lists held outside our database and aligning data with the database

Administrative support to the team

• Production of agendas and papers for team meetings, Fundraising Board Meetings, LDBEN Board meetings and Liberty Board meetings.

• Prospect research for major donors, LDBEN & Liberty Network & Legacy prospects and production of donor briefs for the leader’s office.

• Managing the diary of the Party Treasurer and team members to coordinate donor meetings and calls.

• Management of our communications software lists to make sure our comms lists are up to date and match the data on Raiser's Edge

• Support the organisation of events by booking venues and speakers

• Support communications by coordinating content and proof reading

Person Specification

This is a fast-paced role suited to someone with excellent organisational and computer skills, effective time management and good interpersonal skills.

The role would suit someone looking to gain professional experience in their first role.

Essential Skills and Experience

1. Assertive self-starter with strong administrative skills and excellent attention to detail

2. Excellent computer skills including Word, Excel, GSuite, ideally also Raiser’s Edge or a similar fundraising database and Iterable (or Mailchimp)

3. Good communication skills, both orally and in writing

Recruiting a Team Leader to join our young peoples service in Hounslow!

GBP £26,000 per annum, 40 hours per week, 9 month FTC plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

The post holder will be fully involved in all aspects of the day to day management of the service, including line managing the relevant front line staff. You will lead and develop the skills of the team and will work closely with the contract manager to ensure that the service delivers on all targets.

Key Responsibilities:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPIs) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Operations Manager
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract / Operations Managers, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements

The Successful Candidate will;

Abilities and Skills
- The ability to inspire team work and a collaborative culture;
- The ability to motivate staff and Service Users to meet agreed goals;
- The ability to develop staff using a variety of methods including but not limited to mentoring, coaching, and training;
- The ability to provide high quality feedback and challenge to facilitate reflective practice and continuous service improvement;
- The ability to successfully and effectively manage change;
- Strong written and oral communication skills and ability to engage a range of stakeholders within and outside of the Service;
- Strong performance, budget, and business management skills - including the ability to contingency plan;
- Robust decision making skills.

Knowledge and Understanding
- Knowledge of innovative best and emerging practice in supported accommodation provision;
- Understanding of the challenges faced by frontline support workers and ability to offer staff welfare support;
- Understanding of and commitment to achieving best value;
- Understanding and knowledge of relevant workplace legislation and associated duties including but not limited to those relating to human resources and health and safety;
- Understanding and knowledge of relevant policies and procedures - such as performance and sickness management frameworks.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of
Look Ahead.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If
this occurs you would not need to submit another application for the alternative role.

Join our small but busy team and help us to achieve our vision of universal access to safe anaesthesia. The Administrative Officer ensures the efficient and effective function of the WFSA office, including support to the finance manager and to external communications. 

5 billion of the world's 7 billion people do not have access to safe, affordable, timely surgery and anaesthesia. 17 million people die each year from surgically treatable conditions (that's more than 4 times the number who die from HIV, Tuberculosis and Malaria combined).

If that sounds wrong to you and you are an experienced office administrator with a desire to make a difference then this could be your perfect job.

Candidate Application Information 

This is a four or five day role (let us know your preference). You will need to be able to work from home initially although we anticipate this role to be office-based as soon as regulations allow.

Guidance for submission 

• Read the attached Job Description.
• Submit a covering letter and an up to date CV. 

Note: - we will not take up references before short-listing nor without your express consent.

• Your cover letter should be used to tell us how you think you meet the requirements laid out in the job description. Draw particular attention to experience, skills, achievements and knowledge gained in past employment or other activities which are relevant to the job and give examples to support what you say.
• Ensure your covering letter is no more than 2 pages long (2 sides of A4). 

Applications should be submitted as soon as possible and no later than the 28th May. Any applications arriving after this deadline will not be considered for shortlisting. 

Shortlisted candidates will be invited to an interview (this will involve an interview and a short written exercise) with second interviews - if required.

Benefits

25 days paid holiday per year (pro rata)

5% employer pension contribution

Flexible working

We are looking for someone to lead the Today for Tomorrow campaign and advance Lord Bird’s private member’s bill, the Wellbeing of Future Generations Bill, through the UK Parliament. 

This role is being offered on a 1-year fixed term contract, maternity cover basis.                 

The Role

The successful candidate will develop Today For Tomorrow by:

• Advancing the Wellbeing of Future Generations Bill, through the UK Parliament and within the UK Government
• Advancing general awareness and support for long-term policymaking among political leaders, via a targeted influence campaign
• Building interest and support amongst the public, and via partnerships with youth, academic, civil society, and business groups
• Coordinating the overlapping arms of the campaign (parliamentary, government and partnerships) to maximum benefit
• Establishing Today For Tomorrow as a respected cross-party, cross-sector campaign
• Setting and delivering a political influencing strategy
• Liaising with existing funders to sustain the campaign

Day-to-day, you will:

• Manage the Parliamentary Research Analyst
• Work independently, but as an employee of The Big Issue Group
• Each quarter, or more frequently if needed, convene a Steering Committee of partners and funders
• Liaise closely with Lord Bird and The Big Issue senior management team
• Normally work from the Office of Lord Bird and alongside MPs, Peers and APPGs, including the APPG for Future Generations (which Lord Bird co-chairs), but during the pandemic work from home                   

Skills & Experience

• You are already an accomplished campaigner, with experience of overseeing a successful campaign, including office administration
• You have a deep understanding of political advocacy, parliamentary processes and the ability to work across party boundaries
• You have an excellent understanding of how to plan and influence decision-makers in government, Parliament, and the media
• You understand the challenges of long-term thinking in government policymaking
• You will have a strong commitment to long-term, sustainable development or wellbeing policy
• You are highly skilled at building and managing relationships of all types, including partnerships
• You have excellent spoken and written communication skills

For a full job description, please download from the link below.

Workplace details

This role will be based at Westminster working from Lord Bird’s office and also at the Big Issue’s head office in Finsbury Park. Initially, however, due to Covid restrictions, it is likely that some work may still be undertaken at the successful candidate’s home address.

Closing date: 17th May 2021

The Big Issue Group is striving towards Equal Opportunities

We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd and Big Issue Invest Ltd (our social investment arm). In addition, we also have our sister charity The Big Issue Foundation.

The opportunity

We’re looking for a Call Centre Team Leader (Customer Care) to join our Customer Support Team.

About the role

As our Call Centre Team Leader, you'll develop and lead the Customer Care Team providing exceptional customer service to our amazing supporters using multi-channel modes of contact. 

You'll inspire, motivate and lead a remote team across the UK dealing with high levels of contact across multiple channels. You'll ensure all members of the team have the necessary skills, knowledge, and information to successfully deliver an excellent inbound customer service to all customers, planning and allocating work to the team to achieve agreed objectives and SLAs.
 
Through developing an excellent understanding of our customer contact technology and how that supports both our customers and your team, you’ll gain knowledge of British Heart Foundation’s (BHF) CRM database and associated procedures relating to the tasks of the Customer Care Team, ensuring the accurate and responsible handling of all data in-line with BHF data policies in all BHF relevant databases and paper records.

About you

With a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording and inputting of information, you’ll have previous experience of ensuring quality data is gathered on customer contact. 

You'll be an experienced Team Leader, having run an inbound a customer call centre team previously and will also have strong leadership and people and performance management experience. 

Target-driven, you'll be able to use your own initiative and manage your own workload and will have excellent communication and customer service skills able to respond by telephone and in writing sensitively to our supporters and customers.

With an enthusiastic and “can-do” positive attitude you’ll enjoy learning about and utilising new customer contact technology, driving continuous improvement.

Please note this role will be homebased but there will be a requirement to travel to BHF offices in Birmingham.

About us

We’ve helped halve the number of people dying from heart and circulatory diseases in the UK since the 1960s, but there is still a mountain to climb. We rely on the support and donations from the public. If these stop, so does our research. So does the support we provide. And so does the search for cures and treatments that could save you or someone you love one day.

Interview process 

The interview process will be held over MS Teams. 

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Starting Salary: CAFOD Operational Manager: £42,440 - 44,137 per annum

Contract: Permanent

This role will be based in London but there will be some flexibility to work from elsewhere a couple of days a week 

Position Description

Leadership and management of CAFOD Secondary Schools and Youth Programme.

This role is part of the Education Section which is part of the wider Advocacy, Education and Communications Group. 

The role will report to CAFOD’s Head of Education. 

Job Profile

Focussed on young people aged 11 to 18 and the adults that work with them, this role seeks to deepen an understanding of the issues behind the causes of global poverty and injustice and strengthen a commitment to the strategies needed to bring about a just and sustainable world. 

CAFOD’s 11-18’s team aim is to form a confident, inspired younger generation who are motivated to challenge injustice, explore the world and their influence in it, learn from communities they may never meet in their lifetime, and understand how the values they hold can be lived out to help bring about a vision of a fair and just world. 

To do this, we deliver national strategies to establish a solid base of educators, leaders, volunteers, and individuals within the Catholic Community who work alongside young people. We also work directly with young people empowering them as young leaders. 

Over the next few years this role will lead the work enabling Multi Academy Trusts to engage with global justice through CAFOD. 

This role is for someone who is passionate and committed to supporting young people to work for a better world. They will hold significant senior and strategic leadership experience within the education sector. The postholder will need diplomacy, openness, approachability, and a personable style of leadership to guide an inspirational team. 

Key Responsibilities

Strategic management of CAFOD’s work with 11-18’s

• Manage the delivery of the 11-18’s overall direction and strategy in line with CAFOD and Education’s strategic direction. 
• Lead annual planning, budget planning and periodic review of our work with 11-18’s. 

• Hold the overview of the impact of CAFOD’s programme with 11-18s, providing statistics and analysis on a regular basis
• Ensure effective communications across all staff involved in CAFOD’s work with young people, ensuring interdependencies across roles are well managed.
• Ensure strong safeguarding and risk assessments are in place for any direct work involving under 18s.

Line Management of the 11-18’s team

• Line-manage the 11-18’s Audience staff (3 members of staff) following CAFOD’s management standards.
• Ensure the 11-18’s Audience team monitors and regularly report on outputs, outcomes and budgets; delivered in line with guidance at Section and CAFOD-wide levels.

Strategy development:

• Ensure fundraising is fully integrated in the 11-18’s programme of work with plans to ensure a growth in participation and income from this audience is delivered
• Promote regular review and input from teachers and young people on CAFOD’s training and resources, to ensure we are meeting their needs
• Support the team to hold constructive relationships with key gatekeepers including diocesan advisors, chaplains and youth ministry leaders.

Wider management tasks

• Participate in the overall management of CAFOD’s Education Programme; enabling focus and shared direction in relation to resources, priorities and outcomes (especially in relation to the crossover of work in secondary schools and with young adults aged 18-30).
• Support the Head of Education in responding to any new cross-organisational requests for time/representation which are required from the section.
• Contribute and occasionally lead on cross-organisational pieces of work within CAFOD.
• Ensure freelancers and periodic short term contracted staff are briefed and managed appropriately.

Specialist Focus

• Lead CAFOD’s development work with Multi Academy Trusts and Catholic School Partnerships, supporting these bodies to engage with CAFOD. 

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification. 

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to always acting in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children, young people and vulnerable adults, or has responsibility for people who will do, and applicants will be subject to specific checks related to safeguarding issues.  If based in the UK the post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures. 

Person Specification 

Essential Criteria 

Understanding our context

• Understanding Catholic identity; A willingness and ability to share knowledge of the Catholic Church and Community with others.
• Understanding CAFOD; An enthusiastic advocate of what CAFOD is seeking to achieve and how to bring it about.
• Understanding international development; An understanding of the complexities of international development and the role of the UL community in bringing about global equity

Working together

• Managing ourselves; strong interpersonal skills including an ability to develop personal relationships quickly and to inspire and convince others.
• Working with others; excellent people management skill
• Communicating; excellent communication skills both face to face and online.
• Ability to converse confidently with a wide range of stakeholders
• Looking outwards; Ability to handle complex discussions with multiple partners

 Making change happen 

• Achieving results; confident with analysing and using data for planning, monitoring and reporting: Proven planning, time-management and organisational skills
• Managing our performance; holds a proactive approach to managing performance and developing the team.
• Taking the lead; ability to provide an inspiring vision for the team and how it will contribute to CAFOD’s mission.

 Job-specific competencies

1. Significant experience of leadership and management in Catholic secondary education
2. Experience of working with school partnerships or multi academy trusts
3. Wide experience of working with young people in the formal and informal sector
4. Excellent track record of training adults and young people 

Interviews will take place virtually on Thursday 27th May 2021

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

Recovery Team Leader

Islington Mind

£32,301

Full-time, 37.5 hours per week

Permanent

Islington Mind is dedicated to promote the preservation and safeguarding of mental health. We support the recovery process of people who experience mental distress and provide for the relief and the wellbeing of their carers.

We want everyone to have better mental health and wellbeing, to realise their ambitions and make the most of their lives, their relationships and their communities.

As the leading independent mental health organisation in Islington we offer high-quality services to local residents seeking mental health advice and support.

You will be joining an award-winning organisation. Last year our client-led LGBTQ+ service was shortlisted for Charity or Non-Profit Organisation of the Year at the British Diversity Awards.

As our Recovery Team Leader, you will coordinate and oversee the administration of the Mental Health Recovery Pathway counselling service, which involves you facilitating counselling sessions and psychotherapy assessments, developing mental health awareness and recovery workshops in collaboration with the Lead Mentors in your team.

In the post-COVID world, and continuing in the future, the delivery methods will combine a mix of face-to-face as well as digital to best suit user preferences.

How to apply

Application is by way of a CV and a Supporting Statement.

Doctors of the World UK is part of the global Médecins du Monde network, which delivers over 300 projects in more than 70 countries through 3,000 volunteers.

In the UK we provide acute medical care and advocacy from a drop-in clinic in east London, supporting some of society’s most vulnerable and marginalised people to access mainstream health services. Over the coming years, we plan to develop and expand our services to meet growing demand.

We believe that every person has the right to primary healthcare, and will advocate tirelessly on behalf of those facing barriers, whether they are vulnerable migrants, sex workers or people with no fixed address.

Doctors of the World UK is looking for an organised and motivated individual to support and coordinate the work of the Senior Management Team, having responsibility for organisational and administrative support. Some regular duties include:

Provide administrative, coordination and support services to the members of the Senior Management Team, including correspondence, diary management, and travel arrangements.

Collate calendar of meetings and significant events.

Undertake assigned complex administrative projects and tasks that require cross-organisational inputs to achieve agreed objectives.

Coordinate and control the recording of all SMT meetings, correspondence and maintain an efficient, effective filing system of both hard and soft copy documents and ensure that confidential records are stored securely.

Prepare reports and presentations for the members of the SMT.

Collate an annual calendar of meetings of the Board of Trustees, its committees and other important meetings and events

With the relevant member of the SMT prepare and collate Board and committee agendas and relevant papers for specific meetings

Assist members of the SMT and direct reports in the planning and coordination of special events.

Those with lived experience of migration, the asylum system, homelessness or exclusion from health services are encouraged to apply.

Location
London

How to Apply

To apply, please review job on the website whereby there is a role description for your perusal. For the application process itself a CV, covering letter and a completed additional information form must be sent to the HR admin email provided.

Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Applications that do not demonstrate the essential skills, knowledge, experience and competencies will not be shortlisted.

Please mark the subject of your email as ‘Administration Executive – application”.

Deadline for Applications
16th May 2021