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Top job
Dogs Trust
Denton 5.57 miles
Competitive + Benefits 00
Would you like be part of a contact centre team that makes a diffrence?

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Page 1 of 5
Denton, Greater Manchester 5.57 miles
Competitive + Benefits 00
Permanent, Full-time
Job description

Would you like be part of a contact centre team that measures its success on service and not sales and where you leave at the end of the day feeling you have made a difference? If so then this could be the job for you!

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

Our contact centre is responsible for handling inbound & outbound calls and emails for our network of 21 Rehoming Centres around the UK & Ireland. There are no sales involved, just great customer service.

As Contact Centre Agent you will act as the first point of contact for our rehoming centres, effectively dealing with inbound & outbound calls and emails, and transferring them to a Rehoming Centre, if appropriate. You’ll also be required to handle enquiries and complaints in a timely and efficient manner to agreed standards whilst undertaking administrative duties as necessary.

The successful candidate will have previous experience working in a relevant environment, e.g. Contact Centre or Customer Services with a proven track record of understanding customers’ needs and delivering excellent customer service. You'll be a strong team player, have a professional approach and telephone manner teamed with the ability to work under pressure. In addition, you'll be passionate about the aims and values of Dogs Trust and be able to commit to a rotational working pattern.

At Dogs Trust we value diversity and we're committed to creating an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us.

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About
Dogs Trust

Dogs Trust, the UK’s largest dog welfare charity, has an income of over £90 million. The Trust, which cares for around 15,0... Read more

Refreshed on: 03 August 2021
Closing date: 08 August 2021
Tags: Communications, PR,Operations
Job closes in 5 days
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