We have an exciting opportunity for someone to join our Administration Department at our international headquarters in Pewsey, Wiltshire. In this role, you will be handling our HR and payroll duties ensuring that our office continues to operate effectively and create a thriving environment enabling us to fulfil our charities objectives to support Christians around the world suffering for their faith. 

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to be part of an organisation that transforms lives for our persecuted Christian family throughout the world.

What will you be doing:

The successful candidate will be passionate about Barnabas Fund’s aims and personally committed to Christian lifestyle and beliefs. Your main functions are handling the administration of payroll and HR essentials. You will support your Line Manager in office administration as per instructions regarding staffing recruitment, inductions, appraisals etc. In addition, part of your time will be drafting and administrating our Wills service for supporters. The position will require flexibility, and willingness to be involved in supporting staff to achieve their best within the workplace.

The successful candidate will be someone who enjoys collaborating with colleagues in a team, and will get satisfaction from performing detailed tasks with precision, but also like the stimulus of new challenges and changing situations. This is a role for someone who is confident with processes, record-keeping and keeping up to date with employment law changes.

What you will need:

• Excellent interpersonal skills;
• Experience of working collaboratively with multiple teams and stakeholders.
• Excellent administrative skills, with attention to detail;
• Excellent communication skills;
• A high degree of personal organisation and self-management, with ability to prioritise and multitask;
• Ability to take appropriate initiative;
• Able to maintain confidentiality;
• Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies, as well as payroll processes and procedures and dealing with HMRC;
• IT literate, confident in use of advanced knowledge of Google and comfortable learning new technical systems as needed;
• Desirable for the candidate to have CIPD / HR Qualification, proven experience working in an HR department, knowledge of HR related employment and other law.

Wills Drafting Essentials

• Proven experience of administration and managing casework.
• Basic understanding or demonstrable ability to learn and understand law pertaining to Wills.
• High degree of sensitivity and emotional intelligence required to interact appropriately with supporters needing assistance with the drafting of their Wills.
• Strong analytical, problem solving and investigation skills.
• High organisational skills with the ability to maintain a number of queries simultaneously.

Desirable:

• Previous experience working as a Legacy Case Officer or working within a Legal environment as a paralegal or qualified lawyer, or equivalent drafting skills.

Salary is dependent on skills and experience.

You will be working within our Admin Team from our international office in Pewsey, Wiltshire. It is an essential requirement that this role be conducted full-time from our Pewsey office.

Any successful candidate will need to be a committed to Barnabas Fund’s Christian ethos, statement of faith and aims. Each candidate must already have the right to work in the UK.

*Due to the volumes of applications received, if you do not hear from us within 2 weeks of applying, your application will have been deemed unsuccessful. Thank you.

We're looking for an Administration Assistant to deliver excellent administrative support to our members.

Members are the lifeblood of the Trust, without their regular support we would not be able to protect wildlife across Hertfordshire and Middlesex. As part of the Fundraising & Communications Team, the Administration Assistant will deliver excellent administrative support to our members, ensuring that memberships are processed quickly and accurately and that existing members receive excellent customer service from the Trust. 

Herts and Middlesex Wildlife Trust is a local conservation charity working to protect wildlife and help people connect with nature. With a team of volunteers we care for wild places so that nature has a place to thrive. We help people experience the wildlife on their doorsteps and to take steps to protect it. 

We believe that wildlife should be able to thrive alongside our everyday lives and that everyone is better off when they have access to nature. As part of the national federation of 46 Wildlife Trusts, our influence is far-reaching and we play a vital role in standing up for wildlife. 

The deadline for applications is 8am on Monday 4th July.

Interviews will take place the week commencing 12th July. 

For more information and to apply, please visit our website.

TPP are delighted to be working with a Membership organisation who were founded in 1952.

They are looking for a Membership Services Administrator to join their busy team on a 12 month contract.

Do you have Membership or call centre experience? Call handling experience? Are you able to manage a busy workload and juggle tasks?

You would be part of a great team who are fun and very supportive.

The purpose of this role is:
* To work with the member services admin team to meet the demands and needs of the members.
* To take on administrative tasks to ensure the smooth running of the team and systems
* To provide excellent customer service to members, potential members and other stakeholders
* To promote the purpose, benefits and services of the College to increase membership recruitment and retention.

Some of the accountabilities would include:
* Provide quality customer service, including interacting with customers, answering customer enquiries, effectively handling customer complaints and processing all payment types.
* Consistently focuses on call outcomes and their effect on the renewal risk criteria
* Act as first point of contact for all enquiries, including Trainee E-portfolio (Livechat, telephone and email) from members and the general public and transfer them to the relevant team or department when required
* Monitor and respond to all email enquiries with the TeP, Helpdesk, Login, Member Services, Renewals, Fellowship and Info inboxes
* Maintain and update the Help Centre section of the Website
* Manage the whole membership certificate process
* Ensure the accuracy and integrity of the Salesforce CRM database is maintained through accurate data entry
* Using data, produce monthly membership activity reports and other membership related statistics as directed
* Support internal and external communications activities

Customer Care
* Provide excellent customer relations and communication with members
* Ensure all correspondence and telephone queries are dealt with in accordance with agreed service level agreements, and provide reports on performance, as required.
* Liaise with staff in other departments and with external contacts
* Ensure all complaints are dealt with in accordance with the Complaints policy and procedure
* Always aim to not only meet but exceed member expectations via 'first contact resolution'

Education and Experience
* A' level or equivalent standard in written English (work experience will be balanced against level of education)
* Proven administrative experience
* Experience of data entry and manipulation, queries using a CRM (Salesforce database experience desirable)
* Experience in a customer facing environment is essential, preferably where customer/member payments were an integral part of the role
* Large scale data entry experience

Knowledge, Skills and Attributes
* Superb written and verbal communication skills
* Solid interpersonal skills and a desire to show initiative
* Ability to adapt to changing situations in a calm and professional manner
* Good attention to detail and ability to work to a high degree of accuracy
* A great team player
* Methodical and thorough approach to work
* Problem solving skills to resolve member complaints/support enquiries
* Strong time-management skills and multitasking ability
* Proficient in Microsoft Office, with aptitude to learn new software and systems
* Ability to multi-task while working under pressure and to tight deadlines
* Knowledge of GDPR

If you are interested in this exciting opportunity please get in touch ASAP

• Are you hardworking, flexible, highly organised and efficient? 

• Are you reliable with excellent attention to detail? 

• Do you have office administration experience?

• Do you want to take the next step in your career at The Queen’s Nursing Institute, a highly successful national community nursing charity?

The QNI Practice Development Team is responsible for supporting the professional work of the QNI as determined by the strategic and business plan objectives. 

Due to our expanding portfolio of work, two new posts have been created to join the existing team in providing a comprehensive and efficient administrative service across a broad range of activities. Each post will focus on a specific area of the QNI portfolio of work, in addition to supporting the overall work of the QNI. 

The post-holder will require both a high level of efficiency and initiative and a willingness to manage a number of tasks at any one time.

The successful candidate will have administrative, communication, organisational and IT skills, with a keen eye for detail and a positive attitude to teamwork, learning and development.  If you have the skills and experience required and would relish the opportunity of working within a small, fast-paced national charity, we would like to hear from you.

Job location: Central London (W1G 0LZ) – working from home on a flexible basis

NB: The post holder will also be expected to support learning and networking events around the country which may involve overnight stays. 

We offer 25 days holiday a year plus up to 10% employer contribution to pension scheme and interest-free season ticket loans.

Please specify on the application form if you are applying for Administrator 1, Administrator 2 or both positions.

Closing date:   Monday 5th July 2021 at 12 noon

Interviews:       Monday 12th July 2021 and Friday 16th July 2021 

Please note that only short-listed candidates will be contacted after the closing date.

Charity no: 213128

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

About the role

The School Programme Administrator plays a key role in the the delivery of Christian Aid's Global Neighbours accreditation scheme for primary schools. The post sits within our busy, friendly Children and Young People's Team, and the successful candidate will be working closely with colleagues to ensure that schools are well supported in their global learning journey.

About you

We are looking for an enthusiastic, adaptable and highly-organised team-player, with excellent administration skills and a willingness to work with others. Interest in global justice issues and knowledge or experience of working in/with schools is an advantage.

Further information

This role requires applicants to have the right to work in the country where this position is based.

All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs and is committed to providing responsive, person centred care which promotes the independence, wellbeing and social inclusion of the people we support. We are looking for a Recruitment Administrator (Caseloads) to join our friendly, proactive and supportive team based at our Head Office located in Stockport Town Centre - with easy access to transport and shopping links.

You will be responsible for pre-employment checks including references, DBS checks, health screening. You will be part of a highly motivated successful team to ensure we process all new starters efficiently to ensure that candidates may begin their role with Creative Support as soon as possible. You will liaise with Managers and other members of the team to ensure that files are processed as efficiently as possible and that candidates have a good experience throughout the recruitment process. We need individuals to be highly motivated, have excellent communication skills, be organised and able to work to tight deadlines with a can-do attitude.

This would be an excellent opportunity for those who have the right skills and attitude to work for a highly dynamic organisation. You will promote the highest levels of internal and external customer care, positive person-centred values and a respectful, confidential approach. This job will offer great job satisfaction to people who enjoy hard work and achieving great outcomes for our business and our people.

You will be an experienced administrator with a good working knowledge of Microsoft Office (particularly Word & Excel) and a strong attention to detail, though this role would also be a valuable opportunity for a graduate looking to begin a successful career within a not-for-profit organisation.

This is a full time role over five days with occasional weekend shift support for our Out of Hours On-Call desk.

The organisation

John Lyon's Charity gives grants to benefit children and young people up to the age of 25 who live in nine boroughs in North and West London: Barnet, Brent, Camden, Ealing, Hammersmith & Fulham, Harrow, Kensington & Chelsea and the Cities of London and Westminster. The Charity distributes around £10 million in grants each year.

The Charity's mission is to promote the life-chances of children and young people through education, which is consistent with the interests of our founder, John Lyon, when he founded Harrow School. However, they see education in its broadest sense and support a wide range of projects that provide opportunities for young people across its Beneficial Area.

We are delighted to be working with the Charity to recruit a Grants Administrator to join its small but very experienced team.

The role

This role will be responsible for providing high quality, comprehensive administrative support across a wide span of disciplines to colleagues, senior managers and the Trustees. This person will be the first point of contact for all enquiries into the organisation and will be the focal point for the accurate dissemination of information and documentation across the organisation to both internal and external stakeholders. This is very much a “lynch-pin” role which holds the smooth running of the wider team through effective communication, considered questioning and speedy and efficient completion of tasks. This will involve maintaining accurate records using the GIFTS database, providing professional reception duties when necessary in addition to supporting events, senior management, CEO and the wider team with all administrative requirements.

The person

The successful candidate will, above all, be a warm, friendly and courteous individual who prides themselves on high standards of customer service, efficiency of work and an outstanding eye for detail and accuracy. They will have a good standard of education, excellent written skills and experience of having provided administration support in a professional office setting. IT confident and familiar with the range of MS Office packages, this person will ideally have some experience of the charity/voluntary or educational sector or at least have a strong interest in this area of work. Exposure to a grant making database (ideally GIFTS) or a similar CRM database would be very advantageous but training can be given where necessary in addition to having supported Boards in the past being desirable but not essential.

This role provides an excellent opportunity for person with a positive attitude and a talent for high quality administration to establish themselves in a long term career with a leading grant maker.

We are looking to strengthen our Administrative Team to maximise on opportunities by providing essential administrative support for the Head of Operations and Head of Programmes. The Administrative Officer role will coordinate activity across Operations and Programmes including effective internal and external stakeholder management.  Approx. 50% of the role will be supporting the Head of Operations and associated work, and approx. 50% of the role will be based in Programmes, reporting to the Head of Programmes. The role will be cross managed.

Head of Operations Support:

• Work closely with the Head of Operations to provide a high level of administrative support
• Be first point of contact for all enquiries and correspondence relating to organisation operations
• Manage the Head of Operations diary. Arrange internal and external meetings and collate agendas, information and supporting documents as required
• Research and produce briefings for meetings as directed in collaboration with other departments
• Arrange regular liaison between Head of Operations and management team
• Provide facilities support for meetings involving external attendees
• Draft letters, presentations, internal communications, and other written documents as required 
• Manage or support the delivery of staff events/ training as appropriate, with responsibility for staff meetings
• Other HR, Facilities and Communication Tasks as required
• Regular reporting on all activity on CRM system.

Head of Programmes Support:

• Manage the Head of Programmes and Programmes Team diary. Arrange internal and external meetings and collate agendas, information and supporting documents as required
• Have oversight of the programmes email inbox, flagging or redirecting urgent or important communications, drafting responses and taking further action as necessary in consultation with the Head of Programmes
• Research and produce briefings for external and internal meetings as directed
• Respond to partnership emails and other enquiries as necessary
• Draft letters, presentations and other written documents as required
• Research for funding applications and supporting with programme evaluations
• Contribute to on-going development of programmes & activities
• Manage relationships with beneficiaries, corporate partners, funders and education institutions as required
• Regular reporting on all activity on CRM system for impact tracking
• Closely collaborate & communicate with colleague’s cross the programmes team to ensure efficient and productive working.

Stakeholder Management and Communications (across strands):  

• Liaise with stakeholders as directed, including Programme Sponsors, Corporate Partners and pro-bono supporters
• Through your actions, and your representation of the Head of Operations and Head of Programmes, take responsibility for maintaining and developing good relations with external stakeholders. 
• Ensure seamless communication internally on current external relationships, working particularly closely with the Programmes, Communication and Fundraising Teams.
• Ensure all stakeholder information and communication is treated with appropriate levels of confidentiality, complying with Data Protection and Fundraising Regulator guidance.

Team support

• Provide proactive administrative and planning support for management meetings, including setting meeting agendas and forward planning based on key dates in organisational calendar, ensuring papers are produced and circulated in good time, attending meetings as required, and minuting, circulating and following up on agreed actions.
• Liaise with the EA to the Chief Executive and other staff across Blueprint for All to manage the production of papers for Board and other Trustee and committee meetings.
• Take responsibility for collating and editing the Head of Operations and Head of Programmes report to trustees for the Board meeting, as well as drafting other papers and presentations as required by the HOO and HOP.
• Arrange wider meetings as directed, such as for working groups, staff meetings etc.
• Update CRM system.

To be successful in this role you will have:

• Demonstrable experience in an office administrator role or equivalent including diary management, dealing with correspondence, preparation of meeting papers and general administrative duties
• A good working knowledge of Microsoft packages (e.g. Word, Excel, Access, PowerPoint) and hands on IT experience of database packages including electronic filing systems and online platforms
• Excellent organisational skills with the ability to manage the time of self, prioritising tasks to meet challenging deadlines
• Experience of working as an administrative assistant to senior staff
• Experience of managing projects or coordinating activity across departments or business functions
• Experience of undertaking research
• Experience of developing and maintaining good relationships with a range of stakeholders, internally and externally, at all levels.

Diversity Policy

Blueprint for All is keen to encourage applications from people from all backgrounds including race, disability, gender, faith, and sexual orientation. The post will be subject to a satisfactory DBS check.

To apply: email a CV and a 1-page cover letter demonstrating your suitability, with examples.

Benefits

26 days annual leave + bank holidays

(3 days to be taken between Christmas and New Years Eve)

3% employer pension contribution Enrolment in employee perk scheme upon completion of probation including access to a discounts platform, online GP and counselling service, ability to claim money back from dental, optical, and other expenses)

Administration Co-ordinator

Cardiff (Remote working currently due to Government guidance) 

28 hours per week

This role is fixed-term contract ending 31st March 2023

Live Well with Hearing Loss is a three year project funded by the Welsh Government under the Sustainable Social Services Grant which started in April 2020. The project has three strands, the At Home Service, the Befriending Service and the Post Diagnostic Service.

The Administrative Coordinator will provide excellent and effective administrative support to the Live Well Project Manager and Outreach team across Wales. From maintaining our database under GDPR regulations to supporting service users to remotely fill in referral forms, you will be part of a pan Wales team who are supporting people with hearing loss and their communities to lead more informed and independent lives.

Mae Byw’n Dda â Cholled Clyw yn brosiect tair blynedd a ariannir gan Lywodraeth Cymru o dan y Grant ar gyfer Gwasanaethau Cymdeithasol Cynaliadwy a ddechreuwyd ym mis Ebrill, 2020.  Mae gan y prosiect dair cainc – y Gwasanaeth Gartref, y Gwasanaeth Cyfeillio, a’r Gwasanaeth Ôl-ddiagnostig. 

Bydd y Cydgysylltydd Gweinyddol yn darparu cymorth gweinyddol ardderchog ac effeithiol i Reolwr Prosiect Byw’n Dda a’r tîm Allgymorth ledled Cymru.  O gynnal ein cronfa ddata o dan reoliadau’r Rheoliad Cyffredinol ar Ddiogelu Data (GDPR) i gynorthwyo defnyddwyr y gwasanaeth i gwblhau ffurflenni atgyfeirio o bell.  Fe fyddwch yn rhan o dîm Cymru gyfan sy’n cynorthwyo pobl sydd â cholled clyw a’u cymunedau i fyw bywydau mwy gwybodus ac annibynnol.

Communication is a basic human need. Yet most of us know someone who struggles to communicate through hearing loss. It can cause substantial harm to friendships, family relationships, confidence, employability, mental health and life chances.

The RNID (formerly Action on Hearing Loss) is the UK’s largest charity for the 11 million people in the UK who confront deafness, tinnitus and hearing loss every day. Established in 1911, we help people to take control of their lives and live the life they choose, removing the barriers standing in their way. We give people support and care, develop technology and treatments, and campaign for equality. 

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Interview date: 26 July 2021.

Development & Membership Administrator

Salary: £21,213 - £22,262 (pay band B) plus civil service pension and other benefits

Full-time permanent post based in Edinburgh

The Royal Botanic Garden Edinburgh is embarking on the multi-year, transformational Edinburgh Biomes programme, which offers an exciting opportunity for the fundraising and membership team. If you would like to play an important part in helping to improve the lives of people and the environment then this is the job for you.

We have an exciting opportunity to recruit a Development and Membership Administrator to increase RBGE’s fundraising capacity, and to provide a high standard of donor and customer care.

We are looking for a creative and dynamic individual who enjoys working collaboratively as part of a small tight knit team. You will be responsible for the accurate recording subscriptions on our donor database as well as processing purchase orders, dealing with membership correspondence and maintaining our donor and membership database using Raiser’s Edge. You will also assist the team with event planning programmes and manage logistics associated with events to the highest standard. As a highly organised individual, you should have good written, numerical and verbal communication skills and be computer literate. You must have sound administrative and organisational skills and will need to have good attention to detail. Some flexibility may be required to assist with events in the evenings and weekends. Experience of working with Raiser’s Edge or similar CRM database is highly desirable.

Full details of the post including a job description and person specification can be found on our website 

Interested applicants should send a CV and covering letter outlining the skills and experience they could bring to the post, as well as complete and submit an online equal opportunities questionnaire by midday on Friday 2nd July 2021.

If you have not heard from us within two weeks of the application deadline, please assume that your application has not been shortlisted on this occasion.

No recruitment agencies please.

Team Leader

Office Based: Birmingham

Job reference: 60

Contract Type: Permanent

Full time: 37 hours a week, including evening and weekends on a rota basis, with a range of shifts between the hub opening hours of 8am-8pm Monday-Friday & Saturday/Sunday 10am-6pm

Salary: £23,500 - £25,623.00 per annum + Benefits (dependent on experience)

Giving people a voice – and making sure it’s heard – is something POhWER does every day. We’re all about promoting equality, challenging unfairness and giving disadvantaged and vulnerable people access to high quality information, advice and advocacy services. POhWER is a registered charity that provides a range of services across England.

An exciting opportunity has arisen for a full time “Team Leader” to join our busy team working from our Birmingham office on a permanent contract. 

You will be supporting the Birmingham hub team with the effective delivery of high quality, information, advice and advocacy services delivered across the centre. You will ensure staff are supported to meet the Key Performance Indicators for contracts delivered through Birmingham.

The Hub support a wide range of vulnerable people with sometimes profound and multiple needs, so ideally you will have experience of this type of work, along with a good working knowledge of voluntary organisations. You will be a confident, positive team player, able to work in partnership with clients and professionals, gaining an understanding of their issues.

Our ideal candidate will have worked in Information and advice or similar role before, ideally in a health, social care or voluntary setting and will have experience of working with vulnerable adults.

You will need to have a flexible attitude and must be comfortable handling highly sensitive information, and in seeking support and supervision. Strong communication skills and time management skills will be required, computer literate and experience in providing direct supervisory support to staff directly.

Role: Support and Information Team Member (part-time)
Hours: 22.5 hrs per week
Rate: £21,000 pro rata per annum
Reporting: Referral Hub and Helpline Manager
Base: Child Bereavement UK Head Office in High Wycombe, Buckinghamshire or at one of Child Bereavement UK’s London Offices with the option of some home working.

We help children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies. We also provide training to professionals, equipping them to provide the best possible care to bereaved families.

Would you like to bring your expertise, skills and experience to the third sector and contribute to a growing national charity? Are you passionate about supporting bereaved children, parents and families, and the professionals who work with them?

We are looking to recruit a talented and highly motivated individual, to provide timely and appropriate support and information to both families and professionals contacting Child Bereavement UK (CBUK) through a variety of channels, (mainly phone, email and live chat), and to assist in the development and maintenance of systems, policies, practices and procedures to underpin this service.

Closing Date: 5 July 2021
Interview Date: 12 July 2021 (by Zoom)

Applications will be reviewed, and interviews offered, on an on-going basis.
The right is reserved to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button. You will be directed to our website where you can download the job description and complete your application. 

Child Bereavement UK recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, particularly where we are under-represented, currently, this includes disabled people, LGBTQ+ and those from Black, Asian and minority ethnic groups (BAME).

No agencies please.

Grants Team Leader

• Full time, Permanent
• £32,635 - £35,515 per annum (depending on experience) plus pension, medical and dental insurance
• 25 days holiday (plus 3 additional days to be taken between Christmas and New Year)
• 4pm finish on Fridays
• Central London location (Covent Garden) – please note that at this time staff are currently working from home in accordance with the government guidelines. Our offices will open fully again when it is safe to do so.

REPORTS TO

Grants Manager

OVERVIEW

The Masonic Charitable Foundation is looking for an experienced Grants Team Leader to manage and develop a team of Grants Officers. Reporting to the Grants Manager, you will support the team to provide an excellent service to applicants and stakeholders.

Day to day duties include management of a team of seven, providing advice and guidance on complex applications and contributing to the continuous development of policy and process.   

This is a key role within our grant making team which provides an important contribution to the overall department’s success.

To be successful in this role you will be enthusiastic, with excellent communication and interpersonal skills, demonstrable experience of managing a team and a commitment to providing an excellent service to our applicants and stakeholders. You should be organised with good IT skills and experience of grant-making, with knowledge of one or more of the following; health, care, education or state benefits.

MAIN DUTIES

• To manage a team of (currently remote working) Grants Officers to provide a high quality service to members of the masonic community
• To ensure the team processes applications and responds to contact from applicants and stakeholders within agreed timescales
• To support the team with guidance and advice on complex applications, policy and process
• To maintain accurate records on monitoring and evaluation information
• To build and maintain excellent working relationships with internal and external stakeholders

PERSON SPECIFICATION

Essential

• Experience of managing or supervising a team
• Experience of grant-making
• Complaint resolution
• Administration
• Strong IT skills - using Microsoft Office applications
• Excellent communication skills; written, telephone and face to face
• Excellent interpersonal skills
• Resilience
• Ability to work independently
• Strong attention to detail

Desirable

• Good understanding of UK state benefits
• Knowledge of health, care or education sectors

HOW TO APPLY

Please submit a CV and covering letter explaining why you are interested in the role and how you meet the person specification. Please note that we will be unable to consider your application without a covering letter.

Deadline for applications:  9am 28 June 2021

Date for interviews:  w/c 5 July 2021

Home Based in East Midlands

A fantastic opportunity has arisen for a full time Casework Administrator to join the East Midlands Region (Lincolnshire, Northamptonshire, Nottinghamshire, Derbyshire and Leicestershire & Rutland) at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 82,000 people from the Forces family to get back on their feet; those currently serving, reserves, veterans and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

About the role

You will be providing specialist administrative support, working closely with branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer caseworkers, call handling, sign-posting and triaging initial enquiries. The post is home-based but you will need to be able to travel around the region once COVID restrictions are lifted. 

About the team

In this new role you will part of the East Midlands Regional Office team. You will be working closely with SSAFA volunteers across the region, providing support to administer casework for SSAFA beneficiaries.

About you

To carry out this role successfully you will be a team player with excellent organisational, customer service, communication, and IT skills.  You will also have experience of working with volunteers and the ability to handle welfare cases with sensitivity and empathy. You must be highly motivated and capable of working with minimal supervision in a home-based environment.

Knowledge of the Armed Forces and ex-Forces community would be an advantage but is not essential.

An excellent understanding of MS Office 365 (particularly databases, remote applications (such as MS Teams) and MS Excel) is essential). However, we will train you in the SSAFA -specific systems you will need for the role.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

For further information and to apply, please visit our website via the Apply button.

Closing date: Midnight on Sunday 27th June

Interviews: Week commencing Monday 5th July via Microsoft Teams

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement on our website.