Team assistant volunteer roles in london

Volunteering for Sense

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

What your role will involve

You’ll get the opportunity to get involved in a wide range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do. 

When you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

Will the role suit me? Yes, if you are:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What can Sense offer me as a volunteer?

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

The difference you will make to cats and people

Our social media volunteers use their passion and knowledge of social media to promote the activities of local volunteer teams though various channels. They directly help cats by raising awareness of Cats Protection. A higher profile can help us raise the funds we need for our work, ensure people know they can adopt a cat from us, help promote neutering and help as many people as possible learn more about feline welfare.
 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• Promoting the work of Cats Protection through various social media channels, for example, Facebook, Instagram and Twitter
• Gathering information from across the organisation and locally within your team or volunteer group
• Writing and creating social media content, ensuring it complies with policies and guidelines
• Scheduling and posting social media content
• Monitoring activity and responding to comments on social media channels

Volunteering for Sense

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

What your role will involve

You’ll get the opportunity to get involved in a wide range of activities, including:

• Welcoming and assisting customers, providing great customer service, helping create a wonderful shopping experience.
• Receiving donated items from the public, thanking them for their support.
• Sorting, steaming and preparing donations for sale.
• Helping to display stock in eye-catching and exciting ways.
• Keeping the shop floor clean, safe and tidy.
• Talking to customers about Sense and the work we do. 

When you’re ready, we’ll provide you with additional training to:

• Serve customers on the till in a warm and friendly way.
• Put sales through the till, packing them and thanking the customer for shopping with us.
• Talk to customers about Gift Aid and other fundraising initiatives.

If you’re interested in taking on additional responsibilities, you can train to become a Key Volunteer, helping the shop manager by:

• Helping supervise the shop and other volunteers.
• Supporting the shop manager to make sure customers have a great experience.
• Opening and closing the shop when needed.
• Cashing up at the end of the day. 

Will the role suit me? Yes, if you are:

• Passionate about Sense’s work to support disabled people with complex needs.
• Calm, kind and have a friendly personality.
• A team player who enjoys working with others.
• Enthusiastic, motivated and someone with a positive attitude.
• Respectful of others. 

What can Sense offer me as a volunteer?

• Full training with ongoing support and guidance from your team.
• A chance to meet new people.
• A great way to develop new skills and share your existing skills.
• The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs.
• A reference to support future applications for paid or voluntary roles.
• Support from our Mental Health First Aiders, should you need it. 

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Join us on Christmas Day to spread joy and warmth in our Tooting Recovery Café by volunteering your support to help prepare and serve a festive meal! If you have a passion for cooking and would like to make a meaningful impact this Christmas, we would welcome an application from you!

As well as supporting on Christmas day, we are looking for a volunteer to support our service on an ongoing basis.

What you will be doing

• Assisting with chopping vegetables and other ingredients needed for the Christmas meal.
• Helping to cook and prepare the main meal and other dishes, following the instructions of staff
• Cleaning and washing dishes and kitchen equipment to ensure a hygienic environment.
• Adhering to food hygiene regulations and being mindful of dietary requirements and food allergies, such as gluten-free or peanut allergies.
• Creating a welcoming and positive atmosphere by serving meals and interacting with guests during the event.

The skills you need

• Food Safety Certificate/knowledge or willingness to complete relevant training
• Passion and knowledge of healthy eating and cooking
• Ability to engage, encourage and motivate individuals to participate in sessions
• Ability to provide a supportive and inclusive atmosphere

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Join FARA, a charity with over 30 years of experience and 40 charity shops across London. Our New Kings Road store is looking for a dedicated Retail Volunteer to assist us on a Thursday. By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Assisting customers behind the till
• Assisting with the placement of merchandise on shelves
• Creating engaging displays
• Greeting and assisting customers

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for volunteering
• Is friendly, approachable, and enthusiastic
• Ideally connected with the local area

What’s in it for You?

At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.

Your Time:

Our shop operates from 10:00 to 18:00, and we're looking for someone who can volunteer for a minimum of 4 hours on a Thursday. We are happy to accommodate flexible hours to fit your schedule.

If this sounds like the role for you, please click the "Apply" button.

FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.

Events Volunteer

We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital. Join us. 

About this opportunity
We are looking to recruit a Regional Development Event Volunteer for the London area. As an Event Volunteer, you will be participating in events and promoting them locally. 
We need you to get involved and help make positive changes to the lives of people affected by MS.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones.

About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally.
You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. 
You’ll be friendly and welcoming and able to work as part of a team, with flexibility to travel across London.

Apply 
- Read through the role description and project brief carefully
- Apply by clicking the ‘Apply’ link provided.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Join FARA, a charity with over 30 years of experience and 40 charity shops across London. Our New Kings Road store is looking for a dedicated Retail Volunteer to assist us on a Thursday. By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Assisting customers behind the till
• Assisting with the placement of merchandise on shelves
• Creating engaging displays
• Greeting and assisting customers

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for volunteering
• Is friendly, approachable, and enthusiastic
• Ideally connected with the local area

What’s in it for You?

At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.

Your Time:

Our shop operates from 10:00 to 18:00, and we're looking for someone who can volunteer for a minimum of 4 hours on a Thursday. We are happy to accommodate flexible hours to fit your schedule.

If this sounds like the role for you, please click the "Apply" button.

FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.

We are seeking a remote, creative & proactive Content Creator to join our Communications team on an unpaid, volunteer basis, providing 8 or more hours per week support on average to our International WASH programmes. . 

EQUAL AQUA is an award-winning NGO providing equal access to water, sanitation and hygiene (WASH) in Uganda. Equal Aqua is managed by an international team of 30+ volunteers, based mainly in the UK and Uganda, but spanning over 10 countries.We are looking to expand and diversify our team of volunteers – seeking candidates with knowledge and skills in various fields, and a deep passion for our cause. 

JOB SUMMARY: 

Join us as part of our Communications team to help deliver powerful content for our internal & external communications strategy. You will be working alongside the Communications Manager & Communications Officer to develop our digital content & increase our presence on social media platforms.  Provide creative support for enhancing donor prospects, generating demand & increasing engagement through compelling narratives to support EAU projects & fundraising initiatives. 

ROLE & RESPONSBILITIES 

• Write engaging, accessible copy for social media posts, blogs, and newsletter updates. 

• Develop storytelling materials, such as case studies and fundraising spotlights, aligned with EAU’s brand voice. 

• Ensure alignment with the EA communications calendar and major WASH/sector events. 

• Design on-brand visuals for social media posts, including carousels, infographics, and WASH project graphics. 

• Assist with basic video editing and formatting of short clips for social media and the website. 

• Work within established brand and content guidelines to ensure consistency. 

• Work to project briefs and meet agreed timelines; maintain clear communication with other volunteers. 

• Understand how data and analytics informs content performance. 

KEY REQUIREMENTS  

ESSENTIAL: 

Experience: 

• Proven ability in creation of high-quality social media content and graphics. 

• Skilled at video editing (e.g. Canva, or Adobe Premiere Pro). 

• Strong copywriting, research and storytelling skills (long-from and short-form). 

• General understanding of social media best practices. 

• An eye for visual consistency and experience working with brand guidelines/briefs. 

• A proactive, collaborative, flexible, and self-directed approach to volunteering 

Skills: 

• Familiarity with tools such as Monday, Google Analytics, Notion, or Mailchimp. 

• Knowledge of tools like Monday/Buffer to track tasks and maintain project visibility. 

DESIRABLE: 

• Willingness to work flexible hours, including evenings and weekends, and to travel as needed. 

• Previous experience within the voluntary or charity sector is advantageous. 

• Experience working with virtual teams. 

COMPETENCIES  

• Strong written and verbal communication abilities. 

• Ability to manage multiple priorities and projects. 

• Excellent time management and organizational skills. 

• Creative thinker who can develop innovative solutions.

• Detail-oriented with commitment to accuracy and quality. 

• Strong technical and data awareness. 

BENEFITS 

• At EAU all volunteers work remotely & flexibly, enabling you to balance work, holiday & personal commitments anywhere in the world.

• Join a diverse international community & gain a sense of fulfilment by contributing directly to impactful programmes that EAU delivers.

• Increase your opportunities for personal growth through exposure to new skills, experiences & perspectives that working for an NGO can bring.

• We also offer opportunities for networking, internships, mentoring & training to support you in your role.

Our Vision: To become a leading organisation in Uganda in addressing inequalities in WASH, and interrelated issues of gender and sustainability 

Our Mission: We will achieve this by working with partners and local communities to develop the required WASH skills, knowledge and practical interventions

Objectives: 

• To improve access to safe and sustainable WASH for those facing the greatest inequalities in Uganda 

• To strengthen the participation of local communities in WASH, in particular women and girls, and displaced peoples 

• To take action to protect the natural environment, reduce pollution and tackle climate change 

KEY ACHIEVEMENTS: 

• 32,866 people with improved access to safe water 

• 11,044 people with improved sanitation 

• 11,755 people with improved WASH knowledge and skills 

• 3,877 people with improved menstrual hygiene knowledge 

• British High Commission award winner 

VALUES:

At Equal Aqua we champion bottom-up grassroots development. To make this possible, we have created a proactive and friendly environment, which strives to create practical and lasting solutions to WASH-related issues. Each member of Equal Aqua is passionate about WASH inequalities, and our values are a central basis for inspiration and the culture of the organisation. 

Why volunteer for EAU? 

By volunteering for EAU you will directly contribute to making tangible and positive changes to people’s lives in Uganda. Your efforts will help us to grow and empower our team of international volunteers, enabling us to reach more communities and transform more lives. You will also get to meet & collaborate with a great team of volunteers from all over the world.  If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for.

Please note that all members of Equal Aqua work remotely and on a voluntary basis. We ask that volunteers contribute on average 1 day per week and commit to the role for 12 months as a minimum. 

Interviews will take place via MS Teams where you will meet an informal panel of volunteers.  

Data Protection and Privacy: 

As a non-profit organization, we are committed to safeguarding the privacy and security of all applicants' personal information. We process your personal data in line with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. 

Any information you share with us during the recruitment process will be used solely for assessing your suitability for the position and will be handled confidentially. Your data will be stored securely, accessed only by authorized staff, and retained only for as long as necessary for recruitment purposes. 

You have the right to access, correct, or request the deletion of your personal data at any time. By applying, you consent to the processing of your information in accordance with these principles. 

DEI statement: 

EAU is committed to offering equal opportunities and treatment to all its volunteers. We see diversity as a strength and anyone seeking volunteering at Equal Aqua is considered based on merit, qualifications, competence, and talent. We don’t regard colour, religion, ethnicity, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status.

We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements.

Equal Aqua is a registered Charitable Incorporated Organisation (CIO) in the UK; it operates equally and in unison with Equal Aqua Uganda, a registered Community Based Organisation (CBO) in Uganda (EAU refers to both). 

Enthusiastic, hands-on volunteers needed to help provide food to the community. A key role, you will work at the main hub of the food bank and help the food service run as smoothly as possible. An exciting opportunity to make a real, immediate impact to those in need of support. 

Hours: Tuesdays and/or Thursdays, 10:00-12:30, 12.30-15:00 or 14:45-17:00. 

Book shifts to suit your own schedule!

Location: St Michaels Church Hall, 37 Bounds Green Rd, London, N22 8SD

About Bounds Green Food Bank: 

Open since June 2020, we serve over 1,500 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in a crisis situation where they need assistance to feed themselves and their families.

The role: 

• Help with setting up the food service and replenishing goods when needed, including decanting and repacking items.

• Warmly welcome guests, serving them the appropriate number of items depending on their household size and needs.

• Follow food bank policies including Health and Safety procedures e.g. wearing gloves when handling fresh food and lifting boxes safely. 

• Keep the hall tidy throughout the food service e.g. tidying away boxes and neatly restocking items. 

Person specification: 

• Patient and flexible

• A team player 

• Understands and is sensitive to the challenges and difficulties faced by guests accessing the food bank e.g. food and fuel poverty, feelings of shame and embarrassment, language barriers.

Benefits:

• Flexible - book shifts to suit your own schedule!

• Give back to the community - one of the NHS’ 5 Ways to Wellbeing!

• Gain access to free workshops for volunteers and upskill on a range of topics (conflict resolution, mental health first aid, arts and crafts, and more)

• Join free social events for volunteers (such as picnics, walks, games nights and celebration events)

• Gain a sense of community and meet the huge team of volunteers

We are The Unseen Barriers Foundation - a new, disabled-led Scottish charity (Incorporated as CLG with charity status pending) tackling the invisible causes of exclusion. Shame, sensory overload, emotional exhaustion, disbelief. These are the things that stop people from showing up - to appointments, to events, to life.

The Foundation is built around two original lived experience contributions by our founder:

• The Unseen Barriers Framework - a landmark conceptual model naming the distress-based barriers that keep disabled people locked out of support.
• Cùran - a green plush dragon created as a visual anchor for distress, shutdown, and solidarity.

Both are licensed to the Foundation by the creator to ensure they serve a purpose-first, rights-based mission.

We are now looking for trustees to help shape this work from the ground up. This is a working board - not a figurehead role. Trustees will actively contribute to strategic direction, governance, and growth.

We are currently remote-first to ensure full accessibility, but will provide office space (Edinburgh/Glasgow area) once funded. You do not need to be based in either city.

Estimated time commitment:

Around 10 hours per month including preparation, meetings, and task-based input.

Board meetings held quarterly via MS Teams.

All access needs will be fully accommodated.

We are especially keen to hear from:

• Individuals with skills in marketing and funding
• Disabled people and unpaid carers
• People with lived experience of distress, neurodivergence, or poverty

If you believe in radical inclusion, and want to join something disruptive but grounded, get in touch.

We believe in finding the right people, not just filling seats. Informal conversations will take place on a rolling basis, and trustees will be appointed as and when suitable candidates are identified. Early expressions of interest are encouraged.

Family Friends carefully recruits, trains, and matches volunteers with families in Central-West London. Our befriending volunteers offer long-term practical and emotional support based on each family's unique needs and potential. We offer two befriending volunteer opportunities with us-, Big Buddies and Parent Buddies.

Our Big Buddies support young people, aged 10-18, for a few hours each week over a period of 6 -12 months. With encouragement and support, volunteers will aim to help young people to discover their strengths and build confidence.

Support may look like:

• Helping to strengthen family relationships.
• Providing a listening ear 
• Taking young person to the cinema, museums, libraries - broadening their horizons!

Essential Criteria:

• Can commit to the Big Buddies programme for a minimum of 6 months
• 18+
• Must have lived in the UK for the last 2 years

What we provide in return:

• Full induction training and ongoing training
• Full DBS check
• Support and supervision
• The chance to learn new skills
• References provided after 6 months' commitment
• Reimbursement of travel and session expenses

We are an equal opportunities charity and we value the principles of diversity and inclusion, which is central in providing successful support to our families. We welcome and would like to encourage applications from people with a wide range of backgrounds and experiences, including people from Black, Asian or Minority Ethnic backgrounds, people who identify as LGBTQI+ and individuals from different socio-economic and educational backgrounds.

In the first instance, please register your interest in becoming a volunteer with us by contacting us here for an online application form.

Once we've reviewed your application, a member of our team will be in touch with next steps.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

At Cats Protection we find thousands of perfect matches between people and cats every year. Our cat match volunteers provide the support, information and guidance needed to match the right person to the right cat.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Being part of a team that identifies suitable homes for cats in care
• Providing potential adopters with basic cat care information
• Completing homing questionnaires with potential adopters ‘virtually’, as well as face to face, which may involve visiting the homes of potential adopters
• Carrying out follow up communications if required
• Using online map searches to match cats and kittens to new homes

Time expectation

Our cat match volunteers usually spend 2 to 3 hours a week in this role which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Days: Primarily Sundays (flexible hours during the week)
Time Commitment: Approx. 3–4 hours/week (flexible)

Are you a creative storyteller with a passion for social media and community impact? We're looking for a Social Media Volunteer to help amplify our work, celebrate our community, and boost awareness of our pantry project.

About the Role:

As our Social Media Volunteer, you’ll play a key role in capturing and sharing the heart of what we do. Your work will help us connect with the wider community, attract more support, and celebrate the impact of our volunteers and services.

Key Responsibilities:

• Create and implement engaging ways to showcase our pantry project and community stories

• Maintain and grow our presence on platforms like Instagram, TikTok, and Facebook

• Produce live social media content from the pantry (photos, videos, stories, interviews, etc.)

• Develop content ideas and campaigns to increase reach and engagement

What You’ll Gain:

• Hands-on experience in social media marketing and content creation.

• Letters of recommendation for volunteers who consistently support us for 6+ months.

• Invitations to volunteer socials and events.

• The chance to support a meaningful cause while building your creative and professional skills

• Be part of a supportive, friendly, and fun volunteer team.

• Bolster your cv with work experience.  

You’d Be a Great Fit If You:

• Have a keen interest in social media, content creation, or digital marketing

• Are creative, proactive, and comfortable with taking initiative

• Are available to come in on Sundays to capture live content

• Have a passion for community work and storytelling

Sound like you?
Whether you're a student, creative professional, or just someone who loves using social media for good, we’d love to hear from you. 

Are you a warm, empathetic person with good communication skills? Could you offer four hours a week to support families in urgent need?

We Stand - Formally Mosac  provide a free National Helpline service to non abusing parents and carers of sexually abused children. We are currently seeking Helpline Volunteers to provide support, information and a listening ear to parents and carers whose children have been sexually abused.

We know a caring, sensitive and non judgemental response can make a real difference to someone seeking support. We are looking for volunteers with good verbal, listening and communication skills, no previous experience on a helpline is required. Trained, experienced staff will always be on hand to provide support and guidance. 

We expecially welcone volunteers who  speak additional languages, from all communities, to help us support more parents from diverse backgrounds, Welsh speakers are also required as part of our South East Wales support project

Helpline Volunteers will:

• Receive full training prior to the formal induction (3 week training programme) Dates to be confirmed 
• Commit to volunteer 4 hours per week for a minimum of 1 year
• Receive ongoing support and supervision from a friendly team
• Make a difference to the lives of families impacted by child sexual abuse

Opportunities for you: 

• To contribute to We Stand’s aims of supporting families affected by child sexual abuse

• You will receive training, continual development and support in the role

• Working remotley from your own home

• Gain valuable experience and development of interpersonal skills

• Out of pocket expenses for travel  cost if required to attend meetings,and subsistence will be met by We Stand

Your Responsibilities: 

• Answer calls that come through the National Helpline 

• Provide support, information and signposting to relevant support organisations 

• Complete all call log and monitoring information after each call 

• Attend mandatory supervision meetings fortnightly or monthly to support you in the role. 

• All helpline volunteers working remotely - attend 30 minute supervision after your shift.