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Top job
International Seafarers' Welfare and Assistance Network, Remote
£40,000 per year pro rata
ISWAN is looking for an experienced Helplines Manager to manage operations and ensure a quality service to seafarers.
Posted 2 days ago
Top job
Kinship, Remote
£26,500 - £29,906 per year FTE
Join a team transforming lives of kinship carers in Staffordshire. This exciting role supports the launch of a new council-funded contract.
Posted 2 days ago Apply Now
Top job
Social Care Institute for Excellence, Remote
£64,047 per year
Lead co-production transformation at SCIE—drive change and let's shape the future of social care together.
Posted 3 days ago
Top job
Closing in 5 days
Starlight Children's Foundation, Remote
£27,000 - £28,000 per annum (Full-Time Equivalent)
Part-time Art Worker for Starlight Children's Charity
Posted 2 days ago Apply Now
Top job
Farms for City Children, Remote
Circa £55,000 per annum (pro rata)
Farms for City Children offers children and young people a week in the countryside. We are looking for a Head of Finance to join our team.
Posted 6 days ago
Victim Support, Remote
Up to £43481.52 per annum
Posted 1 week ago
Closing in 4 days
Alzheimers Society, Remote
£49,415 - £54,905 Per Annum
Posted 3 days ago
Closing today at 23:30
Read Easy UK, Remote
£15,200 - £22,800 actual per year dependent on hours (up to 38K FTE)
Posted 3 weeks ago
Closing tomorrow
Christian Aid, Warrington (Hybrid)
£59,570 plus London allowance if applicable
Posted 1 week ago
Army Cadet Charitable Trust UK, Remote
£29,644 per year
An exciting new role with lots of opportunity for personal and professional growth in a hard-working team.
Posted 1 day ago Apply Now
Closing in 7 days
Phoenix Futures, Remote
£56,500 per year
An exciting opportunity to drive growth and expand reach in specialist psychosocial treatment services.
Posted 1 day ago
Closing in 7 days
Lloyds Bank Foundation, Remote
£56,501 per annum (FTE)
You’ll lead a multi-partner consortuim, with overall responsibility for the successful delivery of an ambitious and collaborative pilot.
Posted 6 days ago
Closing in 2 days
Alder Hey Children's Charity, Liverpool (On-site)
£26,066 - £30,523 per year
This is an exciting opportunity to join our dynamic Community Fundraising Team.
Posted 5 days ago Apply Now
Prospectus, Remote
£52,000 to £60,000 per annum
Posted 4 days ago
Page 1 of 9
Remote
£40,000 per year pro rata
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.

As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.  

You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments. 

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 28 November 2025
Closing date: 19 December 2025 at 13:34
Tags: Customer Service, Operations, Data Analysis, Helpline, Mental Health, Modern Slavery / Human Trafficking, Wellbeing

The client requests no contact from agencies or media sales.