Victim Support is looking to recruit victim focussed telephone support workers for their busy National inbound call centre based in St Mellons, Wales. Shift work, Full and Part time hours available.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
The purpose of this role to provide confidential information and support for victims who contact the call centre. The current services are the Victim Information Service; Support Line; and the Information Line for the Independent Inquiry to Child Sexual Abuse. Provide high quality, accessible and relevant support for victims. Enable users of the service to access further support and information, according to their need and preference.
Main duties include responding to callers by providing emotional support, information and referral on to Victim Support services and other agencies. Also be responsible for escalating safeguarding situations to the 'Designated Safeguarding Officer', and follow up on advice given. You will also need to carry out service needs assessment following agreed processes and timescales. You will have to identify service needs, record the results of the assessment and contribute towards risk assessment processes.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.
VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more
About Scope
We’re the disability equality charity. We won't stop until we achieve a society where all disabled people enjoy equality and fairness. At home. At school. At work. In our communities.
We provide practical advice and emotional support whenever people need it most. We use our collective power to change attitudes and end injustice. And we campaign relentlessly to create a fairer society.
About the role
Be a Disability Gamechanger and join our new Wales Employment Service as an Employment Adviser within our new team. We are looking to recruit an experienced adviser preferably with employability experience. Fluency in Welsh and English is essential for this role.
Your role will be to manage a caseload of disabled customers, supporting and empowering them to find work whilst ensuring that all programme KPI’s are met.
You will also work with delivery partners to promote our services to disabled people and generate referrals to this voluntary service.
With a base within our Cardiff Office, you will be required to travel to deliver support to our customers initially across our delivery area of Cardiff and Vale and Cwm Taf, however wider travel may be required to support the contract delivery.
About you
You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving disabled people's lives through employment. You will have excellent negotiation skills and have the ability to positively influence employers. Being dynamic, results-driven and comfortable working to targets with a proven track record of achieving outcomes both over the phone and in face-to-face meetings will enable you to succeed within the role. You will be able to demonstrate excellent communication skills, strong organisational skills and experience in a similar role and be confident delivering the service to our customers on either a one-one basis or within group-based delivery. Fluency in Welsh and English is essential.
To apply
In return we offer an attractive benefits package including 27 days annual leave, generous pension scheme and discounts at restaurants, gyms, shops and more.
Successful applicants will be subject to an enhanced DBS (formerly CRB) check.
We are committed to equal opportunities. We particularly welcome applications from disabled people and guarantee interviews to suitably qualified disabled applicants.
Please apply with CV and covering letter detailing your suitability for this role.
Due to the ongoing coronavirus outbreak and following current government guidance on social distancing, interviews for this role will take place via video call. Additionally, the successful applicant will be supported and equipped to work from home for the initial period where restrictions on non-essential travel are in place
Closing date for applications: 31 May 2020.
Department: Universal Support / Help to Claim
Hours per week: 36.15
Interview date: w/c 15th June 2020
Contract Duration: 31/03/2021
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
In 2018-19 we helped 2.7 million people face to face, over the phone, by email and webchat, and people visited our online advice pages 28.5 million times. We help with everything from money issues to problems at work, housing to consumer rights.
As Senior Project Manager you’ll hold a senior role within the Continuous Improvement function of the Help to Claim programme, bringing effective project management to the function, ensuring efficient delivery of innovative solutions to improve service delivery.
You’ll support the development of innovative solutions to improve service delivery, showing leadership to integrate an agile and user-focused approach through the whole development of a solution (from concept to through to pilot).
In the role, you’ll provide project management oversight to the Continuous Improvement function, whilst managing the programme's relationship with the wider learning and development department.
This exciting and dynamic role will test your leadership, agile working, problem and solution ownership, strategic ownership, user focus and coaching skills, so that you can drive continuous improvement and change into the service, department and organisation. You will inspire an innovative way of working and help to integrate it across the organisation. You will help transform the organisation into a forward-thinking leader in the third sector as it adapts to, and thrives in, the digital economy.
Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.
Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.
Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)
We welcome applications from Local Citizens Advice staff and are open to arranging secondments.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.