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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ICT Security Support Technician
Cambridge
Full-Time (35 Hours per week)
Permanent
The successful candidate will be based at our clients head office in Cambridge CB24 9ZR, with the optional flexibility of hybrid working to support work life balance, whilst meeting the requirements of the role
About the role:
As the ICT Security Support Technician, you’ll support our clients cyber security operations, by assisting with the protection of digital assets, networks, and systems from cyber threats. You’ll identify, monitor and respond to security incidents, conducting routine security checks, and supporting the wider IT team with implementing best security practices.
As the ICT Security Support Technician, your duties will include:
· Assist in the monitoring and analysis of security alerts and logs, using security tools such as SIEM systems.
· Help to identify and respond to security incidents, in line with their incident response process.
· Conduct routine vulnerability scans and support in remediation activities.
· Support with user awareness initiatives including phishing simulations and cyber hygiene campaigns.
· Assist in maintaining and updating security documentation, including asset registers, risk logs and access control records.
· Monitor patch management schedules and assist in ensuring timely updates to systems and applications.
About you:
· Knowledge of Networking Fundamentals Understanding of TCP/IP, OSI model, routing, switching, firewalls, and network protocols and basic network troubleshooting skills.
· Be familiar with Windows and Linux environments, including basic command-line operations.
· Have basic IT Support experience in helpdesk, technical support, or general IT assistance roles.
· Experience with installing, configuring, and troubleshooting computer hardware and software.
· Access to transport for work purposes and business insurance for own vehicle where appropriate.
Benefits
- Employee discount scheme (retail, leisure, gym membership and fitness equipment)
- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
- Employee Assistance Programme
- Cycle to work scheme (salary sacrifice)
- One day off a year to volunteer for a charity of your choice
- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
- Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)
- Company sick pay
- 58p per mile business mileage allowance
- Refer a friend scheme (£250)
- Contributory pension scheme, which both you and our client contribute to
- Enhanced maternity and paternity leave
- Flexible Working Policy
- Full induction
- Comprehensive free training and development opportunities with paid time off
- Free onsite/nearby parking
- Hybrid Working Policy
- Flexitime
Please note this role is subject to a basic DBS application.
Closing Date: midnight Sunday 5 July 2026
Interviews to be held: week commencing 13 July 2026
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £16,200 p.a. (based on £27,000 FTE)
Main Duties & Responsibilities
The IT team supports the Hospice by delivering reliable, responsive technical services to staff, our retail shops, and the systems that help care for patients. In a small hospice environment, this role works closely with the on‑site Head of IT and Systems and is a key, visible part of day‑to‑day service delivery.
The IT support technician will play an important role in providing hands‑on technical support and helping to maintain the hospice’s IT infrastructure. This includes supporting clinical and administrative systems, resolving technical issues, and assisting with small projects and improvement activities.
You will be responsible for:
· Providing technical support to end-users, resolving hardware and software issues.
· Providing administrative and end user support for the following services Microsoft 365 suite (e.g. SharePoint, OneDrive, Exchange, Intune)
· Assisting in the deployment, configuration, and maintenance of IT equipment.
· Configuring and maintaining network infrastructure, including routers, switches, firewalls, and wireless access points.
· Administering servers, including installation, configuration, decommissions, and maintenance of operating systems and server applications.
· Managing user accounts, permissions, and access control.
· Installing, configuring, and updating software applications and operating systems.
· Conducting software license management and ensure compliance.
· Collaboration with Head of IT & Systems, and Heads of Department to plan and improve IT projects.
· Assessing and recommending hardware and software upgrades based on organisational needs and technological advancements.
· Staying informed about cybersecurity trends and proactively address potential vulnerabilities.
· Maintaining accurate and up-to-date documentation of IT systems, configurations, and procedures.
· Creating user guides and documentation to assist end-users in resolving common issues.
· Providing training to end-users on IT systems and best practices.
· Liaising with IT vendors for support and warranty services.
· Being available for critical out-of-hour calls.
· Responding promptly to IT emergencies, such as system outages or security incidents.
Qualifications, Skills, Experience, Knowledge & Approach
· Experienced in troubleshooting IT issues from desktops / laptops; Windows 10,11 all the way through to printers and AV equipment.
· Experienced in Microsoft 365 apps administration and end user support (Office apps, SharePoint, OneDrive, Intune)
· Demonstrable experience in a similar role
· Service desk support 1st or 2nd line support experience
· Excellent team player; flexible; responsive; takes ownership and can work on the detail in a real time environment
· Pro-active; identifying areas to improve and processes to introduce consistent results
· Ability to develop effective and supportive relationships with colleagues and IT partners
· Actively contribute to and enjoy being part of a team
· Ability to support staff and volunteers
Communication
· Able to communicate exceptionally well with others, internal and external to The Hospice
· Able to explain highly technical items to non-technical people
· Ability to quickly build a rapport and establish relationships with internal and external stakeholders, based on trust and understanding
· Ability to understand and act upon the principles of excellent customer service
Decision Making
· Self-motivated with the ability to think and adapt quickly
· Excited by change, able to work with agility and adapt to changing demands
Mental & Physical Consideration
· Ability to organise time effectively, prioritising workload, meeting deadlines and being proficient at multi-tasking
Working Conditions & Environment
· Able to work some evenings and weekends, if required
· Must be able to drive and have access to own car and be covered for business use
Health & Safety
· Understand and comply with all Health and Safety, Fire and Infection Control regulations
· Complete all mandatory training and ensure compliance of direct reports and contractors
· Appointment is subject to an enhanced Disclosure & Barring Service check
Safeguarding
Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.
Registered Charity
101 - 500
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.
The client requests no contact from agencies or media sales.