Telephone helpline volunteer volunteer roles in belfast
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.
We know that the right support at the right time makes all the difference.
Family Lives provides targeted early intervention and crisis support to families who are struggling.
Purpose of the role:
To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.
Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website. We are a national service with home-based call takers county wide and a call centre in Old Hatfield Hertfordshire.
Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can last around half to one hour.
We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home. You need to be a UK resident.
Our volunteers often tell us how rewarding their time with us is.
You'll be part of a compassionate community and feel a real sense of pride for what you do. You'll meet new people, gain valuable experience, and develop your skillset. We're passionate about helping people to reach their full potential, so we'll offer you full training suitable for the role, supervision from a named member of staff, including help setting personal development goals, and opportunities to increase skills and input into practice via regular Practice Development Groups.
Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support.
We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.
We have remote call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link. Our next training is starting in September 2025.
Module One = Tues 16th Sept
Module Two = Wed 24th Sept
Module Three = Weds 1st Oct
Module Four = Weds 8th Oct
Module Five = Wed 15th Oct
10am to 2pm
You would need to be able to attend all five sessions and be available on four occasions to listen into calls, this can be organised remotely. If you are unable to attend the training however are interested, please do apply as we run training throughout the year.
Registered Charity 
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The client requests no contact from agencies or media sales.
Thank you!
We are looking for trustees who will offer challenges, experience, and expert knowledge to help us think differently. We are looking for individuals who will take an active role in the governance of the Charity and support our expansion objectives - to remain financially stable whilst actively growing our volunteer network, our geographical coverage and our paid services to increase the number of families and young people we can support each year.
Person specification:
• Good, independent judgement and strategic vision.
• Commitment to the organisation and a willingness and ability to devote the necessary time & effort to the role.
• An understanding of, or interest in, special educational needs and disability affecting children and young people and their families.
• Skills to analyse proposals, examine their strategic consequences and make concise recommendations as part of the Board.
• Ability to cooperatively work with the whole team of trustees, and with employees and volunteers.
• Willingness to speak your mind and appropriately challenge other trustees and employees; but also listen to the views of different people before reaching a decision.
• Secure personal access to digital communication technology with an ability to competently and efficiently use those resources.
• Willingness to be available to employees for advice and enquiries on a scheduled or ad-hoc basis.
The ideal applicant would also possess the following:
• Extensive networks, and a willingness to draw on contacts as appropriate.
• Experience of working at a senior management / leadership level.
We are keen to hear from anyone who has a passion for our cause and feels that their experiences and expertise could be beneficial to our Board.
If you would like to be considered, please contact us for an application form link and provide a copy of your CV.
The application process will comprise of a two-stage interview, followed by referencing. We anticipate that successful applicants will be invited to join the Board in Autumn 2025.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.