Telephone Support Volunteer Volunteer Roles
We are looking for volunteers to join our street outreach team. We go out in Central London 3 evenings a week and give out hot drinks and food to people who are sleeping out. We see regular guests and have a chat, check they're ok and see if there's anything that we can bring them.
If you would like to join our experienced and friendly volunteer team, meet some lovely characters and help make someone's day a little better please get in touch, even if you can only come out once or twice a month.
If you don't have a CV or any experience that's ok, please just get in touch via email and I will send you an application form
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Volunteer Supporter Care Admin Assistants are required to help with telephone calls to say thank you to donators, sending letters, scanning and uploading files so knowledge of IT would be helpful.
Skills:
- Positive attitude and great people skills.
- Good communication skills both orally and written
- Organisation
- Good listening skills
- Basic IT Knowledge
- Have a calm and approachable manner
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
By becoming a Bereavement Support Volunteer, you will be working with bereaved clients in your local area - Crawley, Horsham and Mid Sussex to provide one-on-one support via the telephone and via Zoom for up to six sessions per client.
Full Beravement foundation training is provided over a six week period and additional Safeguarding training is required and a DBS check.
The client requests no contact from agencies or media sales.
Purpose
An Oxfordshire Youth Hospital Navigator Volunteer will provide support to Oxfordshire Youth staff and young people within our Hospital Navigator scheme. The post holder will passionately believe in the potential of all young people to achieve their goals.
An Oxfordshire Youth, Hospital Navigators Volunteer will be an advocate for young people.
Oxfordshire Youth Hospital Navigators Volunteers do not have fixed hours, but commit to flexible hours to suit their availability and staff needs. Shifts are available 7 days per week.
Join our dynamic team YPSA Team to coordinate the ground-breaking Intervention programme - Hospital Navigator. With an increase in the number of young people presenting at emergency departments due to serious violence, mental health issues, and substance abuse, we are addressing an urgent need for signposting young people to support services following discharge from A&E.
The Hospital Navigators will establish trust with young people who arrive at the JR hospital due to pre-existing concerns such as substance addiction, mental health issues, personal care, and violence itself. When in the hospital, there is an opportunity for the young person to reflect and be open to intervention. A volunteer in a dedicated Navigator role would request permission to refer the young person to a third-party agency that can provide the necessary specialist support. This moment may assist in redirecting the young person back into the community via a different pathway. The volunteer would connect them with a local support agency/charity that would assist them in reintegrating into the community, building resilience, and providing mentoring to prevent repeat occurrences that could lead to their hospitalisation.
The Navigator Coordinator will supervise Hospital Navigator volunteers. Once the navigator has gained the young person's trust and agreement, they will prepare an assessment and referral form that includes the type of difficulties, services available for referral, and the type of communication the client prefers.
Main volunteering duties
● Work within a busy A&E and the Medical Assessment Unit (MAU) within JR hospital setting
● Liaise with the triage nurse team once people are medically cleared, to screen and offer signposting to appropriate services outside of the hospital
● Liaise with the A&E rapid response team to identify patients readmitted multiple times, and offer information to try to help reduce further re-admission
● Require administrative skills and be able to use IT, including finding out information from the internet on where and how to access services.
● Work within a team of people including doctors, nurses, and physiotherapists.
● Some important skills include good communication with people, and the ability to listen and build trust in a relatively short time frame.
This role profile is subject to amendment following discussion with the post holder and daily tasks will be determined by the needs of the young people and staff.
What you will gain
You will gain valuable experience and receive high-quality training to ensure you feel confident and motivated to support different aspects of Youth work. You will learn about teamwork, building and maintaining groups and recognising group dynamics.
Available training includes Safeguarding Levels 1 and 2 and GDPR. In addition, it will be possible to have further discussions about available opportunities for a Diploma in Youth Work Practice. Please note that some of this training is mandatory and you will only be able to volunteer if you complete this training.
All volunteers must undergo a DBS check.
Equipment will be provided.
Support for You
● Training and development opportunities in safeguarding level 2, self-harm and trauma-informed training, Mental Capacity Act, GDPR, Motivational interviewing and suicide prevention.
● Networking and social opportunities to meet sector partners and staff members.
● Ongoing day-to-day support and guidance from your team.
● Regular one-to-ones with a member of OY staff appointed to support you during your time with us.
Skills Required
We welcome volunteers over 18 years old and from all backgrounds and levels of the community. No previous experience is required, just an enthusiasm for getting involved.
However, we are looking for volunteers to demonstrate the following key skills and abilities:
● Good administration skills
● good communication and interpersonal skills
● impartiality, fairness and the ability to respect confidentiality
● an ability to ensure decisions are taken and followed up
● good time-keeping
● using your discretion and sensitivity for others
● a commitment to the organisation and the role
Applications will be reviewed as and when they are received.
To apply, please send a copy of your CV accompanied by an application form to or recruitment team, alternatively, visit our website for more information.
Shortlisted candidates will be invited to an interview to meet the team and find out more about the programme.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
A Wellbeing Buddy is a volunteer who is matched with someone who has been referred to us for support for a period of 12 weeks and volunteers with them in person.
Face-to-face Wellbeing Buddies meet their match each week with an overall aim of helping them to build confidence and improve their quality of life. This might involve going for walks with the person, going on public transport with them, assisting them with food shopping or just offering some company in their normal routine.
The time you give to volunteering can be decided by you, as long as you can commit to at least once a week for 12 weeks with one person.
Please note that at the moment, to become a volunteer with us you will need to have some availability during the working week (9-5 Monday-Friday). Wellbeing Volunteers are not able to do this role during evenings and weekends. This is so that there are staff members available for support.
What do you need to become a Wellbeing Buddy?
You don't necessarily need to have experience in a role like this, but any experience in offering objective support to people would be beneficial. We are mainly looking for kind-hearted, personable, reliable individuals who love to chat and can give a small amount of time each week to help someone who needs it. You will be given training and support from the volunteer coordinator whenever needed.
To volunteer, you must:
- Be over the age of 18
- Be able to travel within your local area, whether by public transport, Beryl bike or driving
- Have access to the internet to use our volunteer database
- Undergo a DBS check (free to you)
- Complete the necessary training
What do you get out of it?
Volunteering with us will give you a chance to develop your skills and experience in empathy and active listening, as well as supporting and safeguarding people. We can offer you a rewarding opportunity to help empower people to live their best possible lives, a way of meeting other volunteers and likeminded people and social events for volunteers. We also offer reimbursement for expenses, access to schemes such as free Beryl Bike minutes and opportunities to attend personalised and tailored training and workshops.
How to join us:
To become a Wellbeing Buddy you will need to complete the application form attached to this opportunity (you can also find this on our website). You will then be invited to a an informal meeting with the volunteer coordinator (in person or online). If successful, you will need to attend a short training session at Beech House in Poole. This opportunity requires you to undergo a DBS check (free of charge to you).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for self-motivated and compassionate individuals to help deliver our Helpline service and make a difference to the lives of anyone affected by cancer.
The Helpline offers those with cancer a chance to share their feelings and experiences with someone who has empathy for what they are going through. Helpline Volunteers create a safe and welcoming environment, listen, and provide emotional support and signposting individuals onto further information.
No special qualifications are needed for this role, but access to a telephone in a comfortable quiet setting is essential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our weekly art class provides space and opportunities for adults with learning disabilities to express themselves through creative activities. The group has diverse interests and needs, and we are looking for a volunteer to join the sessions to support people to get the most out of each sessions.
Your role could include setting up activity areas, working 121 with individuals, or in small groups. The class is led by an experienced tutor, and some members of the group also receive support from their support workers.
We are based in a multi-purpose community centre near North Dulwich. You will be part of a small and friendly staff and volunteer team that are all committed to supporting adults with learning disabilities to fully participate in the activities that are important to them.
Faith to Faithless are launching a brand new helpline for apostates in the summer of 2023, for people leaving high-control religions, and we’re looking for committed, compassionate volunteers to join us.
You will be a motivated, dedicated, and organised person with great communication skills, who is enthusiastic about volunteering your time and skills to support individuals leaving high-control religions (also known as apostates). You will have lived experience or understanding of the issues apostates face, and a kind and empathic approach to working with others.
We’ll train you to handle calls with confidence, and you’ll be getting valuable experience in supporting service users with multifaceted needs. This is a volunteering role where you can develop your interpersonal skills, help members of our community that need it most, and make a real difference in their lives by helping them to get back on track to living happy, purposeful lives without religion.
Key Tasks and Activities
- To respond quickly and efficiently to calls requesting help, providing a listening service, signposting and information to people who have experienced victimisation due to leaving their religion.
- To deliver work which adheres to high service standards, ensuring compliance with all policies and procedures.
- To keep and maintain accurate and confidential records of all work undertaken.
- To identify and maintain appropriate boundaries for all callers and recognise when and where to signpost callers for further help/information as appropriate with appropriate support from the apostate services manager
- To proactively continue to develop appropriate knowledge, attitudes and skills through regular reading of information and attending training courses.
- To support the training of helpline volunteers as required.
- To attend supervision, meetings and appraisals.
- To undertake any other appropriate duties as requested by the ASM
- To work at all times within the policies and procedures of Humanists UK.
Download and read the full application pack for more information. To apply, please complete the application form telling us why you’re interested in the role and detailing how you match the person specification on page 4 of the application pack. Then return the completed form with the subject ‘Helpline Volunteer’ to volunteer[at]humanists[dot]UK.
Please complete the application form
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. As a Streetlink London Phone Line Volunteer, you will be connecting people who are sleeping rough to local support services in their area that can help to end their homelessness. You will be taking phone calls from people who are sleeping rough, and linking them to vital support services, to help end their rough sleeping. As a phone line service, it’s important to note that this role provides support to those sleeping rough over the phone, and not face to face. This volunteering role is a great opportunity to not only learn about resources and provision available to those sleeping rough, but to also play an incredibly vital role in helping to end people’s homelessness.
Please note we are particularly seeking applicants who can fill our weekday daytime hours.
In this role, you will be supporting us with all or some of the following tasks:
- Supporting with a high volume of calls and alerts via our website and mobile app from members of the public and people who are sleeping rough themselves.
- Creating detailed alerts for local outreach teams so that people rough sleeping are found as quickly as possible.
- Signposting people experiencing homelessness to other homeless support services.
- Educating callers on a variety of issues related to homelessness.
- Adhering to St Mungo’s Policies and Procedures at all times.
Do I need to have any specific skills?
- Confidence in answering phone calls and a warm telephone manner.
- Excellent IT skills (word processing, data entry, Google maps).
- A friendly personality and customer-focused approach.
- Ability to stay calm under pressure.
- Enthusiasm and motivation.
- An understanding of the causes of homelessness and its impact.
- Genuine interest in and commitment to St Mungo’s work and client group.
An understanding of and commitment to diversity & equality. We particularly welcome applicants with lived experience of homelessness and homeless services.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a reliable, empathetic, tech-savvy individual with an eye for detail? Caudwell Children are looking for friendly and professional volunteers to help with our Service Delivery Department.
The Service Delivery Department is responsible for ensuring the beneficiaries of the charity receive high quality services. We offer services to children and support to families, including:
- Advice and signposting to local services (available to individuals anywhere in the UK),
- We accept applications for and (subject to a set of financial criteria) will contribute funding towards some specific therapies, provision of resources such as specialist wheelchairs, car seats, tricycles, sensory stimulating equipment and sports equipment
- We have specialist autism services and accept referrals to assess and diagnose autism in 4 to 11 year olds and provide information, workshops and advice to families with a child with autism
- We have an employment service for autistic young people up to age 25 years to support the transition into the digital skills workforce.
As a volunteer in our Service Delivery department, roles and responsibilities may include:
- Providing practical and emotional support to children and their families across the country
- Processing and completing applications for specialist equipment, therapies and treatment
- Data inputting onto our metro system
- Providing an information and signposting service
- Communication with other organisations via telephone and email
- Meeting and greeting visitors (including visitor sign in)
- Answering telephone/ email enquiries
- Monitoring our online chat service ensuring families receive the support that they need
We’re looking for somebody approachable, dedicated and responsible, with a good level of written and verbal communication, and telephone and computer literacy.
If you’re interested in gaining administration, communication and IT experience, and want to know that you’re helping the families of disabled children across the UK, please apply!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Befriending Volunteer
You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.
Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship.
Befriending Plus
Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The impact a volunteer telephone befriender can have on a lonely individual is amazing and for many of our service users our volunteer telephone befrienders are the only people in their lives who can offer quality time for a nice chat. With just one hour of your time per week you can help provide companionship and support for someone suffering from chronic loneliness.
You will have to complete a DBS check and an Adult’s Safeguarding training, both covered by our organisation.
For this role volunteers will gain:
-
Confidence using the telephone.
-
Develop interpersonal and communication skills.
-
Free Safeguarding and DBS check
Time Commitment
Volunteers can give a minimum of 1 hour per week and must commit to a minimum of 3 months. However, the longer you commit to this role the more you will benefit.
Training
-
Level 2 Safeguarding adults
We offer ongoing supervision and regular catch ups with team members. The volunteer has the opportunity to meet with fellow volunteers for monthly or bimonthly zoom events.
Is a DBS Check required?
-
We require all applicants to provide two references. DBS is required for this role, but the cost will be provided by the Dialogue Society
Personal Requirements
-
Engage with a client to provide support on a weekly basis or schedule a specific time with the client.
-
For this role you will need a clear and polite telephone manner.
-
The ability to actively listen, empathise and promote conversation.
-
Adhere to the appropriate guidelines while communicating with the clients, preserving the reputation of the organisation.
-
To identify if a person may be at risk and alert a supervisor.
-
To maintain confidentiality.
-
To work within a team of volunteers and staff.
-
To work within Dialogue Society’s policies and procedures
-
A non-discriminatory and a non-judgemental attitude
-
Reliable
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As an event volunteer you will play a vital role by raising awareness of our services, assisting with fundraising and engaging with the local community.You will represent Magpas Air Ambulance at a wide range of events indoors and outdoors, come rain or shine. You may be assisting with car parking, meeting and greeting, setting up a stall, selling merchandise, engaging the public and answering questions. Magpas Air Ambulance have a presence at over 150 events each year and need reliable, friendly people like you to help us achieve this. At larger events you will be supported by an event lead and we'll always make sure you are prepared and confident, you don't need to have previous experience, just be willing to get stuck in!
As an event volunteer, you will be expected to:
- Represent Magpas Air Ambulance in a respectful and friendly manner.
- Understand the work of Magpas Air Ambulance to secure basic knowledge and enthusiasm for our service.
- Wear your Magpas Air Ambulance ID badge while volunteering, ensuring it's visible at all times.
- Follow the leadership and guidance of the event lead, staff member or event organiser.
- Assist in all event activities in a flexible and friendly manner.
- Have good communication skills and be able to work with other volunteers and staff as part of a team.
- Process the sale of merchandise and take donations.
- Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents.
- Recognise, respond to and report any safeguarding issues or concerns.
What you can expect from us:
- Regular support and advice from our staff team.
- Expenses covered in line with our volunteer policy.
- On-the-job training specific to your role.
- Events where you can meet other volunteers and share ideas.
- Impressive skills to add to your CV and a reference if/when you need it.
- The opportunity to meet a network of like-minded people.
- We are an equal opportunity organisation and welcome volunteers with diverse abilities.
As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community representing the work of a lifesaving team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the Role
We are looking for a Volunteer to assist in the running of our new Wednesday Evening Service programme of activities at Headway East London. The Evening Service is a new opportunity for people living with brain injury in the East London area to join our community.
Volunteering with us, you’ll get involved in the fun and creative activities going on at our Evening Service. Every week is different: you could help in our art studio, assist in the kitchen or take part in a music session. You’ll be supporting our members one-to-one and in groups. You don’t need any special skills or knowledge, we’ll give you the induction you need, and support is always on hand, with regular volunteer meetings, training sessions and supervision.
Main Duties
- To help Headway staff manage the activity programme for each member by offering one-to-one support or in small groups.
- To assist members with specific activities that prove challenging for them i.e., using computers, cooking, engaging in art activities.
- To initiate discussion, games or activities and encourage members to take part.
- To help floor staff around dinner time (food preps. setting up tables, dishing out and serving food).
- To assist with keeping the Headway centre safe, clean, and tidy all times by taking on tasks such as collecting and washing cups, tidying up resources' shelves, wiping tables before lunch etc…
- To inform floor staff about activities undertaken with members and any significant changes in mood or behaviour. To take members to social events and outings and being able to assist individuals needing to use a wheelchair.
- To undergo training as required and attend volunteer debriefs and supervision. To undertake any other duties that may reasonably be required.
Person Specification
- Aged 18 or over.
- Experience working with people clear and sensitive communication.
- Ability to relate well to people on a one-to-one basis and be sympathetic to others’ situations.
- Willing to participate in a variety of activities appropriate for our members.
- Prepared to lead an activity with a small group of members.
- Committed to the values, vision, and objectives of Headway East London.
- Committed to equal opportunity and able to maintain confidentiality.
Commitment
The role requires a minimum commitment of at least 4 months, every Wednesday from 3.30pm to 8.30pm. Volunteers need to sign a volunteer agreement and confidentiality form.
Training/Support
Each volunteer is given an induction which includes information on health & safety, fire precautions, confidentiality, equal opportunities, and a brief outline of the long-term effects of head injury.
As part of this role, you will receive ongoing support and you will have the opportunity to gain experience in Health and Social Care.
- To fully support our volunteers in their role we provide: regular volunteer meetings.
- Training sessions delivered by our specialist staff a regular debrief session.
- One to one supervision starting after the first 4 months and yearly appraisal meetings.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We're extending the opening hours of our Family Support Centre, so families experiencing childhood cancer have access to more support services. We're looking for a volunteer to support the Family Support Team at the Weekend to deliver crucial support to our families.
Purpose of the Role and Key Activities
Families who have been affected by children’s cancer come to our Family Support Centre, known as The Square, to access a variety of support services. We’re looking for a volunteer to join the team and support our Family Support Coordinator make sure families feel welcomed and supported while at The Square.
- Making drinks for families and visitors
- Answering the telephone, transferring calls and taking messages
- Making bookings and updating our database
- Keeping the reception area clean and tidy
- Setting up rooms for meetings and events
We are looking for a volunteer who:
- Have excellent interpersonal and communication skills
- Have experience of working in a customer service environment
- Are confident, friendly and approachable
- Have a fun and positive outlook
- Are proactive and able to use own initiative
- Have good IT skills and experience of using a database
- Are able to move furniture (tables and chairs) and boxes
- Are able to climb multiple flights of stairs
- Are able to maintain professional boundaries and follow Candlelighters Policies and Procedures.
This role is subject to an enhanced criminal record check, which is processed through the Disclosure and Barring Service (DBS).
Support and Benefits
- Thorough induction & training to give you the confidence to perform your role well and to the best of your ability
- Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters
- Ongoing support from the Family Support and HR teams
- The opportunity to meet lots of new, friendly people
- The opportunity to expose yourself to new experiences
- Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy
- Regular reviews with your Volunteer Supervisor to help you develop in your role
- Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer
- We can be a reference once you’ve volunteered for three months
- Access to a 24/7 mental health hotline
- Charity Worker Discount card
- Access to The Company Shop
The client requests no contact from agencies or media sales.