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“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Generalist Advice Worker/Advice Session Supervisor or Trainee position
Salary scale: SO1 - £38,585 to £40,514 per annum
Full-time: 35 hours per week
Term: Permanent
Post funded by Southwark Council
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor (A.S.S) to consolidate their skills and experience or as a development opportunity for an advisor to train to become an A.S.S within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £35,689 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 7 September 2026
Interviews: Wednesday 9 September 2026
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Senior Recruitment Consultant (Manager fast-track)
Location
Preston
Length of contract
Full time and permanent
Hours
37.5 hours per week, Monday to Friday
To be worked between 8am and 6pm (inc 30-minute unpaid lunchbreak)
Pay Scale
£34,000 per annum plus on target bonus
Responsible to
Operations Director
Holiday entitlement
Paid holiday entitlement of 28 days, plus 8 bank holidays
Plus a day’s leave on your birthday, plus a wellbeing day’s leave
The Role
The purpose of the role is to win vacancies and place ex-offender candidates into sustainable paid employment with local employers. Working towards a promotion to Manager within 6 months, you will then also provide leadership to the Preston office team, being responsible for the management and
Purpose
We place people with convictions into paid work, so they can build purposeful lives and see their families thrive
Mission
We do this by providing practical employment support, linking them to companies with good jobs
Vision
A society where people’s past convictions don’t define their employment future
Duties and Tasks
There are four main areas of work, all of which are vital to achieving the key positive outcome for the individuals we support: sustained meaningful employment.
1. New Employer Engagement
Expanding our network of employers to generate a regular flow of job opportunities, allowing us to place our candidates into work.
This will require new business development and excellent ongoing relationship management. You will identify which jobs are most sought after by our typical candidates and which are more specialist or occasional opportunities. Equally, you will gravitate towards employers who demonstrate agility and responsiveness in their hiring processes. Your client contacts are more likely to be business owners, divisional managers and site supervisors than social value or EDI teams.
You will:
- Proactively approach local employers who are advertising paid jobs that could suit current candidates on our books, for example through online searching using keywords for skills and industry sectors, sending over candidate details with the goal of obtaining recruitment instructions and securing interviews.
- Speculatively approach organisations that are not currently recruiting but are likely to have suitable vacancies in the future that match the typical skillsets of our candidates.
- Maintain a follow-up database of active and prospective clients and take ownership of industry sectors or geographical areas, in consultation with colleagues, to avoid duplication and maximise reach.
- Visit employers to explain our services, answer questions around protocols for interviewing or hiring ex-offenders and gain a clear understanding of the workplace environment, travel routes and employer requirements.
- Select and submit candidates who you consider suitable for vacancies, advocating for each individual based on your knowledge of them, their references, and the positive changes and efforts you have witnessed.
- Be prepared to positively challenge employer assumptions where you believe reluctance to consider a candidate is unfounded.
- Disclose the candidate’s offending history and risk profile, emphasising their personal attributes and work strengths.
- Guide employers through the interview and hiring process in close consultation with the candidate.
2. Job Finder Support
Interviewing ex-offenders, offering one-to-one job coaching to help them into work and providing ongoing mentoring during their first 12 months of employment.
Ours is a face-to-face, holistic and wraparound service that culminates in our candidates finding good jobs that last, with a wide array of socially inclusive employers. Our job finder support can begin in custody and continue through the gate into the community, or start within the community. Typically, we work with an individual for between one and three months to establish work readiness and continue supporting them for up to a year after they secure employment. Many people remain in touch and return to us for subsequent jobs over a period of years, and we consider our door to always be open.
You will:
- Conduct one-to-one assessments with job-seeking candidates and, using your professional judgement, either accept them directly into our paid-work search services or refer them to partner organisations for pre-employability support where barriers such as substance misuse or homelessness remain significant.
- Work with candidates over several weeks and months as a job mentor, meeting regularly to support all aspects of their job search.
- Help craft effective CVs and disclosure letters, ensuring candidates understand the facts and disclosure obligations relating to their spent and unspent convictions.
- Check that candidates have the correct Right to Work documentation and arrange replacement birth certificates and National Insurance letters where required.
- Book candidates onto relevant third-party training courses, including CSCS cards, HGV driver training and renewable energy qualifications.
- Encourage candidates’ own job search activity, including teaching them how to use online job boards and supporting them to complete online application forms.
- Submit candidates for opportunities available through our network of inclusive employers and proactively seek additional vacancies on their behalf.
- Organise interviews, ensuring candidates have the means to travel and appropriate interview clothing, providing support where required.
- Follow up after interviews, helping candidates manage expectations, process outcomes and rebuild confidence where applications have been unsuccessful.
- Confirm job starts with both candidate and employer, ensuring candidates have access to any required workwear and support with travel-to-work costs.
- Provide practical support where needed, including food parcels, hygiene packs, pre-loaded SIM cards, clothing and utility top-ups.
In-Work Support
After employment begins, there can often be unforeseen challenges facing newly employed candidates, particularly recent prison leavers. These may be practical, emotional or lifestyle-related. The strongest opportunity to advocate for a candidate and help sustain employment comes from having built trusted relationships with both the individual and their employer.
You will:
- Advise employers on successfully onboarding new employees during their first few weeks and months in work.
- Help employers understand and accommodate any additional support needs, such as housing transitions, medical requirements or probation appointments.
- Be aware of and navigate any negative Google or media reporting about a candidate’s previous offending, including advising on measures to protect privacy and reputation where appropriate.
- Remain in regular contact with candidates during their first 12 months in employment through check-in calls and meetings.
- Record all candidate and employer interactions and outcome reporting on the Itris recruitment CRM database.
3. Management of the Preston Team (Within Six Months)
You will:
- Line manage and develop the Preston office’s Recruitment Consultants, Trainee Recruitment Consultants and Resourcer, leading by example across business development and candidate support activities.
- Run the Preston office efficiently and effectively, ensuring the charity can carry out its work and, alongside the Operations Director, help develop, agree and implement business, operational and annual plans.
- Identify appropriate methods for monitoring office performance and report regularly to the Operations Director on performance against business, operational and annual plans and budget expectations.
- Ensure the office is aware of best practice and consistently works to achieve this within the constraints set by the Trustees and available resources.
- Facilitate regular group clinical supervision sessions for yourself and all team members.
4. External and Internal Relations
You will:
- Maintain and extend a network of referral partners who can direct candidates to us for job finder support, including charities, Jobcentres, probation services and police teams.
- Cultivate these relationships through regular visits, communication and updates.
- Assist in developing the charity’s local public profile and foster positive relationships with government, statutory, voluntary, private sector and other external stakeholders.
- Monitor changes in the external environment that may affect the charity, proactively advising the Operations Director and taking appropriate action where necessary.
This is a non-exhaustive list of tasks and may be amended from time to time in line with the needs of the charity.
Our Interview Process
This vacancy will close on 6th September, with applications being shortlisted on 7th September.
If you are successful at the shortlisting stage, you will be invited to attend the first stage of our interview process on Tuesday 8th September, between 4:30pm and 7pm, at our new offices in Preston.
We want our recruitment process to give you the opportunity to get to know The Recruitment Junction (TRJ) just as much as it allows us to get to know you.
Rather than a traditional first interview, we will be holding a relaxed group recruitment evening with a ‘speed-dating’ style interview format. This is for applicants for all THREE DIFFERENT VACANCIES we’re hiring for, for the new Preston team.
The evening will begin with an introduction to TRJ from our CEO and Senior Leadership Team, giving you the opportunity to hear more about who we are, our values. the work we do and what it is like to be part of our team. You will also have the opportunity to ask questions in an open audience environment, allowing you to find out more about TRJ, our work and our organisation. Refreshments will also be provided..
You will then have a short, informal, face-to-face conversation with one of our hiring managers. This is designed to be a relaxed opportunity for us to learn a little more about you, while also giving you the chance to ask questions and decide whether TRJ is somewhere you would like to continue pursuing a career.
Following the first-stage event, we will invite successful candidates for a formal final interview.
Key dates:
- Applications close: 6th September
- Shortlisting: 7th September
- Stage One – Recruitment Evening: Tuesday 8th September, 4:30-7pm
- Stage Two – Formal Final Interview: Wednesday 16th September – time to be confirmed
We hope this approach creates a welcoming and informal first stage, giving you a genuine opportunity to learn more about TRJ, meet members of our team and decide whether we are a fit for each other.,
Supporting people with convictions into paid employment, breaking down barriers and creating positive, sustainable futures.



The client requests no contact from agencies or media sales.
ABOUT BRIGHTPIP
BrightPIP (Brighton Parent-Infant Psychological Therapy) is a specialist infant mental health charity supporting babies aged 0–2 and their families across Brighton & Hove and Sussex. We want every baby in our community to grow up feeling safe, healthy and loved. We provide early therapeutic intervention to strengthen relationships and prevent cycles of intergenerational trauma. We are a small, friendly and growing charity, supported by a dedicated clinical team and Trustee Board.
We have an exciting opportunity to join our team as a trainee Infant and Early Years Practitioner (IEYP), on a course run in partnership with the Anna Freud Centre and University College London (UCL). The post-holder will be training on the Children and Young People’s (CYP) Infant Mental Health (0-5) course, whilst carrying out clinical work in our service to complement their studies and use their newly developed skills.
ABOUT THE ROLE
This is a training role that is part of the NHS England (NHSE) funded CYP Psychological Trainings Therapy Programme (CYP-PT Therapy PGDip). This intensive training post will equip practitioners with a comprehensive skillset to provide interventions to families using the latest evidence-based approaches. This will include training in Video-feedback Intervention to Promote Positive Parenting (VIPP) and supporting families where the child is experiencing regulatory difficulties.
Alongside the theoretical teaching of the training programme, the post-holder will have the opportunity to work within the BrightPIP service, providing practical interventions to families across Brighton & Hove. They will be integrated into our team of Clinical Psychologists and Psychotherapists and will take referrals as part of our service offer.
The successful post-holder will work in the BrightPIP service for 2.5 days per week and attend university for 2-3 days per week, with some study days spread throughout the year. During university holidays the trainee will continue to work with families.
FURTHER INFORMATION
This government-funded initiative promotes the growth and skill of the child mental health workforce to meet much needed demand. NHSE covers salary and training costs for a one-year full-time position, allowing services to employ trainees to support specialist pathways to bridge the gaps in CYP mental health support.
The role begins in January 2027 and the trainee will be both a fixed-term employee of BrightPIP and an enrolled student with UCL/Anna Freud. Upon completion, qualified trainees will receive a UCL Postgraduate Diploma.
Training will be a mixture of in person, online sessions and self-study. Applicants must be willing to travel to Anna Freud in Central London (Rodney St, N1 9JH) to attend their lectures as needed. This is a unique opportunity that allows you to apply your learning week-to-week into practical clinical interventions making a direct impact on the lives of children and their families.
ABOUT YOU
We are seeking a highly motivated and enthusiastic practitioner to work and train within our service. The training post will equip the post-holder to provide interventions for children, young people and families using evidence-based intervention consistent with the course they are attending. The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equity, diversity, and inclusion.
WHAT WE OFFER
- Being part of a pioneering, highly specialist team who are passionate about our mission and supportive of each other
- Weekly 1:1 supervision and the opportunity to join our monthly group reflective supervision sessions
- After successful completion of the course the fixed term contract will end, however we will provide support and advice to help you try to secure longer term opportunities; either within our service or other local authority services
- We are open to secondment opportunities from suitably qualified applicants within the area
HOW TO APPLY
Applicants are required to make two applications for this role. The first is a job application directly to BrightPIP. The second is a course application, which is made via the UCL portal - details of which will be shared as soon as they become available.You will only be offered a UCL training place if you are successful in securing this post and you meet the university training requirements.
For your BrightPIP application, please submit:
- Your CV; and
- A cover letter addressed to Dr Laura Williams, explaining your relevant experience, key achievements, and motivation for applying.
Please ensure that your CV/ cover letter clearly evidence the academic requirements for this role as well as relevant experience (please see job description and person specification for guidance).
Interviews will be held at Moulsecoomb Family Hub - date TBC.
We encourage applications from groups that are currently underrepresented in the clinical team including: applicants from Black and global majority ethnic backgrounds, male applicants, applicants identifying as LGBTQIA+.
All appointments are subject to an enhanced DBS check.
PRIVACY NOTICE
Please be aware that the information on your application form (name, contact details, qualifications and prior relevant experience) will be shared with the university Course Team as part of the recruitment process. By submitting your application to this role, you are agreeing to your details being shared with Anna Freud / UCL. They will review your information to ensure you meet the academic requirements for the course.
The client requests no contact from agencies or media sales.