Trainer volunteer roles in windsor, england

Job description

We need dedicated volunteers to work at our Fulham Road store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

Job description

We need dedicated volunteers to work at our South Kensington store. If you have a passion for fashion (especially second-hand), amazing customer service skills and you are keen to learn new skills, then this opportunity is for you. As a volunteer you will also be involved in receiving, sorting, steaming, and pricing our lovely donations, serving at the till, and using your creativity to create displays around the shop. Training will be provided. As a volunteer, you will be helping to raise money for the Octavia Foundation and support the work we do in the local community.

About Octavia Foundation Shops

We are Octavia. Founded by the Victorian philanthropist Octavia Hill in the 1860s, our work today covers three areas: homes, support, and care. We provide Londoners with quality, affordable housing, allowing many people to remain in the city who otherwise would have been priced out. We empower people, connecting them with opportunities for a better life. And we look after the elderly and vulnerable, with tailored and personalized care. We are for hope, for communities, and for connections. For the common good.

What are we looking for?

We are looking for friendly volunteers who adhere to our values of being reliable, respectful, responsible, and resourceful. You will be a good team member who we can expect to volunteer in our shops for a minimum of 4 hours a week.

Practical Considerations
We do reimburse Travel and Lunch expenses in line with our policy.

Job Type: Volunteer

Pay: n/a

Benefits:

• Travel Expenses claimable
• Store discount

Flexible language requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability
• Weekends only

Work Location: In person

Are you passionate about the natural world and inspiring others to engage with it?

Join us as a Trustee at the Field Studies Council and help shape the future of environmental education.

• You can be based anywhere in the UK
• You’ll need to commit approx. 10 days a year
• It’s a voluntary position but reasonable expenses are reimbursed

About Us

Field Studies Council is an environmental education charity. For over 80 years, we've been inspiring people to understand and care for the natural world. Through our network of centres across the UK, we provide fieldwork and outdoor learning experiences for all ages — from school groups and university students to families and lifelong learners.

We are a leader in biodiversity training, the publisher of best-selling wildlife ID guides, and a champion for accessible outdoor education, particularly for disadvantaged young people. Our mission is simple but vital: to create outstanding opportunities that inspire everyone to engage with and care for the environment.

Your Opportunity to Make a Difference

We’re currently looking to appoint four new Trustees to bring fresh perspectives and help us grow in diversity, representation and expertise. As a Trustee, you'll help guide and shape our charity’s future.

While the day-to-day running of our charity is handled by our staff and volunteers, the Board of Trustees plays a key role in making sure everything stays on track.

That includes overseeing our work, making big-picture decisions, and ensuring we meet our legal and regulatory responsibilities. It’s an important role, but you won’t be doing it alone. You will:

• Provide strategic oversight and guidance to support our mission and values
• Use your insight and experience to influence decisions that impact tens of thousands of learners annually
• Act as an ambassador for environmental education and social inclusion
• Contribute to Board and committee meetings, and participate in key annual activities including visiting one of our field centres each year to see our work in action
• Use your knowledge, experience, and enthusiasm to help us innovate, grow, and reach more people

Who We’re Looking For

You don’t need to be an academic, ecologist or environmentalist to join us or have charity trustee, company director or equivalent experience — we welcome applicants from all walks of life. We are especially interested in candidates with skills in:

• Charity governance
• Finance (qualified professionals – potential Honorary Treasurer role)
• Fundraising & stakeholder engagement
• Marketing & communications

Above all, we want individuals who are:

• Passionate about equal access to outdoor learning
• Ready to speak up and bring a new perspective
• Willing to give their time and energy to support the Field Studies Council

We’re committed to building a Trustee board that is inclusive, representative, and reflective of the diverse communities we serve.

We warmly encourage applications from individuals who are underrepresented in charity governance — including people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQIA+ communities, young people, and those with lived experience of social or economic disadvantage.

If you're excited by our mission and ready to help others experience the power of nature, we’d love to hear from you.
 

What’s Involved

• Approx. 10 days per year commitment for an initial 3-year term (this includes board and committee meetings, and a centre visit)
• Most meetings are held virtually, with one in-person event annually
• All reasonable expenses are covered
• Appropriate training and support will be provided

Please download the Trustee Candidate Information Pack to learn more and take the next step in helping us connect people with the natural world

Do you want to join an organisation committed to addressing low literacy and low numeracy amongst people across the UK?

Shannon Trust’s vision is of a future where everyone can experience the positive impact of learning. We recently developed an online version of our Turning Pages reading programme, and we are currently in the process of doing the same with our Count Me In numeracy programme. As a community admin support volunteer, your role will help support the day to day running and ongoing development of both these platforms, ensuring that we are effective in responding to the needs of our users.

This is a new role to Shannon Trust and we are open to developing the role with the volunteer.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. 

‍Closing date for applications 26 May 2025. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare.

Interview date: 2 June 2025

INDEPENDENT READING GROUP VOLUNTEER (FACE-TO-FACE) 

CARAS Youth ESOL Programme – Monday, Wednesday mornings  

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

• CARAS is looking for Reading Group Volunteer to support our face-to-face study programme for young people.
• The reading group is in Tooting and is an important element of a study programme for young people aged 14 to 18 who are out of formal education.
• Students will be supported to read at length and complete challenges that are adapted to their ability level.
• The reading group aims to foster independence and a joy of reading among the young people and requires volunteers to learn about the young peoples' interests in order to help them select an appropriate text.
• The ESOL teacher will provide volunteers with tips to support reading and understanding for emerging learners of English, such as phonics and elicitation strategies.
• Volunteers will work with 1-5 students, mostly reading out loud with them or helping them to decode unfamiliar language.
• Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates. 

Volunteer tasks and responsibilities: 

• Providing learners with one-to-one or small group support within the Reading Group sessions; 

• Helping to set up the classroom and provide learners with classroom resources; 

• Contributing to debriefs to inform the ESOL teacher how each student found the lesson/task and the students’ areas of greatest challenge and success;  

• Attending and contributing to volunteer debriefs after each session; 

• Making use of any community languages you may know to help students during the class; 

• Working collaboratively as a team and helping to shape the project; 

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential; 

• Assisting participants to recognise and celebrate their achievements; 

• Listening and supporting students to select, read and understand a text; Showing flexibility to the wide range of ability levels in the classroom; 

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements: 

Essential

• To be 18 years or older; 

• An interest in education and English language teaching;

• Currently resident in the UK; has asylum-seeker or refugee status 

• * Able to provide five years’ worth of addresses, and willing to undergo a DBS check; *DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK.  

• Able to attend volunteer induction training (online) prior to start of role 

• Able to travel to our community centre in Tooting (food and travel expenses can be reimbursed); 

• To be non-judgemental and able to engage with young people from diverse backgrounds; 

• To be reliable and punctual; 

• Good communication skills, especially with people who are new to English; 

• An interest in books and stories, writing and poetry 

• The ability to volunteer on Wednesday during Wandsworth term time for a minimum of four months; 

Desirable: 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish; 

• Experience of reading with young people or learners of English, or teaching ESOL or phonics. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies such as literacy and phonics strategies for emerging learners of English; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months of regular volunteering. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Volunteer Safeguarding Lead  for Watford and Three Rivers Refugee Partnership (WTRRP)

Job summary:  The Safeguarding Lead will play a crucial role in developing, implementing, and overseeing safeguarding policies and procedures. This individual will work closely with staff, volunteers, and the Committee to promote a safe environment and handle any safeguarding concerns effectively.

WTRRP is a registered charity (England, reg no 1162226) that exists to support people in the Watford Borough and Three Rivers District of West Hertfordshire, who do not yet have status in the UK, or who have specific needs related to their application process or welfare. Currently WTRRP has around 160 live cases (defined as a family unit or individual currently in need of our help).

WTRRP is run by a Committee, which includes several Trustees. The Committee meets typically every 2 months and also for an Annual General Meeting, but it also provides day-to-day support to our staff members (Casework Coordinator and part-time Office Manager) and to our ~80 volunteers.

The main roles of the charity are to run a drop-in session every Tuesday (at St Mary’s Church in central Watford), a social hub at the same time, and to provide financial and other assistance to its clients for their application process for leave to remain in the UK.

Commitment: [ approximately 5 hours per week]

Key Responsibilities:

Policy Development: Develop and regularly review safeguarding policies and procedures to ensure they are up-to-date and compliant with legal and best practice standards.

Training: Organize safeguarding training sessions for staff and volunteers and review exisiting training.

Support: Provide guidance and support to staff and volunteers on safeguarding matters, including responding to concerns and allegations.

Monitoring: Monitor the implementation of safeguarding policies and practices across the organization.

Reporting: Maintain accurate records of safeguarding concerns and incidents, and ensure timely reporting to relevant authorities and stakeholders.

Review: Conduct regular reviews of safeguarding practices and make recommendations for improvements.

Key Requirements:

Experience: Prior experience in safeguarding, child protection, or a related field is preferred. Experience in a leadership or advisory role is advantageous.

Knowledge: Strong understanding of safeguarding legislation and best practices. Knowledge of working with vulnerable individuals is essential.

Skills: Excellent communication and interpersonal skills. Ability to handle sensitive information with discretion and professionalism.

Commitment: A commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.  The role will require approximately 5 hours per week.

Qualifications: Relevant qualifications in safeguarding, child protection, or related areas are desirable. Training in safeguarding is a plus.

What We Offer:

Impact: The opportunity to make a significant difference in the lives of those we support.

Support: NCVO safeguarding Lead training and support from the Committee.

Development: Networking with other safeguarding professionals.

Flexibility: The role is flexible and can be adapted to fit around your other commitments.

How to Apply:

If you are passionate about safeguarding and want to contribute to our mission, please contact us for an intial discussion about the role or application form. Please visit our website for more information about the Partnership.

We are seeking a Trustee with wide-ranging digital expertise and a career background to that enables them to bring expertise, vision and leadership in all matters digital to the Board. We see this as covering, in particular, CRM systems, social media, GDPR, digital advertising and marketing and AI. 

This is an exciting opportunity for someone to champion digital, assess the opportunities and the risks that may arise and support Age UK Islington in keeping up with the rest of the charity sector. 

The trustee will work with the Board of Trustees and management by maintaining an overview of the organisation’s digital systems and social media presence, ensuring effectiveness, advising and guiding on requirements and best practice and providing advice, assistance and information to the staff team and trustees. 

Age UK Islington contracts IT support from two external providers – one for Microsoft Office 365 and the other for Microsoft Dynamics 

Independent Visitor Role Description
Purpose: To appoint a volunteer to visit, advise, and befriend a young person in the care of the Local Authority, providing contact with someone independent of their professional network.

Accountable to: Independent Visitors/Mentors and Peer Mentoring Coordinator

Main Tasks

• Visit a young person monthly and build a positive relationship as an adult friend.
• Encourage participation in activities for social, emotional, and educational development.
• Provide timely written reports on visits.
• Maintain contact with responsible adults for the young person.
• Ensure the young person’s views are heard.
• Ensure the young person knows their rights and is encouraged to participate in decisions.
• Promote the young person’s unique needs related to their race, culture, language, religion, disability, gender, or sexual orientation, challenging discrimination.
• Abide by the confidentiality policy and report any safeguarding concerns.
• Keep secure records of visits and significant events.
• Safely destroy documents once no longer part of the scheme.

RBKC Values and Behaviour

• Putting Communities First: Inclusive, quality service.
• Respect: Value personal experiences and a fair approach.
• Integrity: Open, honest, and responsible communication.
• Work Together: Collaborate for better community impact.

Personal Attributes, Skills, and Abilities
Attributes:

• Committed - Ideally, relationships should last at least two years.
• Resilient - Building trust takes time and patience.
• Consistent - Develop trust through consistency.

Skills:

• Sensitivity to young people's needs.
• Ability to build positive relationships.
• Initiative and time management.
• Ability to travel.

Equal Opportunities
Independent Visitors/Mentors are recruited from all ethnic and cultural backgrounds. We actively recruit male and female volunteers from all religious faiths and socio-economic backgrounds. Independent visitors/mentors with disabilities are also welcome to apply.

Volunteers are expected to adhere to RBKC’s policies on diversity, equal opportunities, and anti-discriminatory practice. Training provided includes equal opportunities and anti-discriminatory practices to ensure that all Independent Visitors/Mentors are knowledgeable and can apply these in their role.

The Independent Visitor/Mentors Role is a valuable one, and if you choose to apply and are accepted onto the scheme, you could be a positive influence in a young person’s life.

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Helping with event preparation

· Manning checkpoints

· Walking support

· First-aid support

· Marshals

· Support drivers

· Helping with community stalls

We are looking for people who are:

· Warm and non-judgemental

· Willing to learn about the work of YBTC

· Able to communicate with a range of different groups

· Good team players, able to work with other staff/volunteers

· Reliable and able to commit to agreed requirements

We can offer you the following:

· Induction and ongoing training

· Ongoing support and supervision in your role

· The opportunity to learn new skills

· YBTC commitment to health and safety

About Yorkshire’s Brain Tumour Charity

Background

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region

every week.

Our charity values are:

Integrity, Compassion, Community & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and research.

Be the difference on your doorstep.
Compassionate Neighbours are trained volunteers offering friendship, support and listening ear to people living in their local community, sometimes with serious, long-term or terminal illness who often struggle with loneliness.

By popping round for a cup of tea or a friendly chat once a week you can make a world of difference. You will be a good listener, kind and have a genuine interest in other people.

As a Compassionate Neighbour Volunteer you’ll not only gain new skills, confidence, and social networks; you’ll be making a difference in your local community.

Full training and support is provided. Training for our next intake will be held at the Hospice on the following dates:
Wednesday 21 & Friday 23 May 2025, 9.30am – 3.30pm

If you are unable to attend those, we have scheduled training later on:
Saturdays 21 & 28 June 2025, 9.30am – 3.30pm

Do you enjoying talking with people and helping them based on your life experiences?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

What is knus?

knus is the UK’s first free, confidential, mental health peer support and coaching online chat service. knus offers mental health educational plans, relaxation experiences and live workshops.

What does knus mean? 'hug' in Danish.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 3+ hours per week is required. We are flexible and like to work around you.

Do you like to learn?

We provide training for all volunteers that join us. Our peer support training is CPD accredited.  20-25 hours of volunteering training is required and is self led online.

If you’re interested head over to our website and we can have a chat or apply here.

Please note - all successful volunteers are required to donate the cost price of £20.60 for an Enhanced DBS check.  If you've got a current Enhanced DBS on the update service, this cost will not apply.

You must be a UK resident to apply for this role.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Meet and Greet Host

Dyscover offers long term support to people with aphasia, a communication problem which can occur after a stroke or brain injury.

Our Group Host welcomes our members and their carer as they arrive to our Kingston support group:

• Providing refreshments before the session and during breaks

• Helping to set up and tidy away

• Attending occasional meetings/training sessions relating to the role as required

Do you have…

• A personable and friendly manner

• Good communication skills

• Availability on a Tuesday morning

• The ability to make a real difference to a small local charity

We will provide…

• Training, support and induction to your role

• The chance to meet new people, make new friends and work as a team