Training administrator jobs in birmingham
Are you passionate about improving health and social care experiences? Join Picker as an Operations Process Administrator and play a key role in supporting programmes that make a real difference to people’s lives.
This is an exciting opportunity to contribute to the smooth delivery of impactful projects across our Picker Programmes and Learning & Development teams. You’ll help ensure an excellent customer experience and support the development of efficient internal processes that underpin our work. We’re looking for someone who brings strong organisational skills and a proactive mindset. You’ll be comfortable working independently and collaboratively, with a keen eye for detail and a commitment to high-quality work.
Salary: £25,307 to £28,524 per annum, plus benefits
Contract period: Permanent
Job Type: Full time (37.5 hours)
Reporting to: Operations Process Manager
Team: Portfolio, Marketing and Communications
Location: Oxford / up to 100% remote working in line with Picker's Home and Remote Working Policy (must be based in the UK)
Closing Date: 3rd October 2025
Please note: We may close this advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible if you're interested.
In this Role
In this role you will:
- Support the successful delivery of programmes of work
- Maintain accurate and compliant project documentation in line with internal standards and external regulatory requirements
- Monitor programme progress and contribute to internal and external reporting activities
- Assist in building and quality assuring surveys within software packages
- Provide logistical and administrative support
- Create and maintain action plans, tracking progress to ensure timely updates and task completion
- Contribute to the creation, updating and maintenance of process documentation and templates
- Support the development and implementation of administrative processes and file/folder systems
- Liaise with team members and stakeholders to gather feedback and incorporate it into process improvements
- Assist with cross-functional initiatives and support the Operations Process Manager in delivering process improvements
About you
You will have:
- Experience in administrative process development and documentation management
- Experience of organising and maintaining accurate records
- Ability to confidently manage sensitive/confidential data
- Knowledge of project management principles and systems
- Experience of creating structured action plans and tracking progress
- Ability to work independently within set guidelines and proactively seek review and approval
- Excellent attention to detail and strong verbal and written communication skills
- A collaborative working style and ability to work with colleagues at all levels
- Proficient IT literacy, including Microsoft Word, Excel, PowerPoint, SharePoint, Teams and Outlook
- Relevant experience gained through work or academic studies
This is a summary of the job description. Please review the full job description for further details.
About Picker Institute Europe
Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of patient experience. Our mission is to make person-centred health and social care a reality for everyone.
We evaluate the areas of health and social care that matter most to people, producing actionable and insightful results to drive advances in standards. If you are passionate about putting people at the forefront of healthcare services, then Picker could be the place for you.
Working with us
Here at Picker, we believe in treating our people well; from excellent career opportunities to a positive, collaborative culture. We all work with a shared set of values that inspire us to achieve the biggest impact. We work to understand, measure and improve the areas of health and social care that matter most to people, producing actionable and insightful results to help providers deliver better care. If you are passionate about putting people at the forefront of health and care services, then Picker could be the place for you.
Working alongside colleagues who are experts in their field, you will be part of a team contributing to our vision ‘the highest quality person centred care for all, always’. You will contribute to our research with NHS Trusts and many high profile charities, such as The British Heart Foundation, Pancreatic Cancer UK and Mind.
To support you we offer a friendly, person centred working culture with many benefits including:
- Flexible and hybrid working opportunities, including flexible start and finish times
- Convenient Oxford location with free parking
- 25 days annual leave, increasing to 30 days, plus eight public holidays
- Option to buy or sell up to 5 days of annual leave
- Christmas office closure (currently an additional 3 1/2 days leave)
- Contributory company pension scheme (currently employer matching up to 8%)
- Enhanced maternity, paternity and adoption pay
- Free life assurance (currently 4 x salary)
- Tailored learning and development, including access to complete iHasco training library
- Health and wellbeing resources including an Employee Assistance Programme
- Employee loan scheme (rental deposits, UK work visas, season ticket, emergency)
- Regular calendar of social activities organised by a dedicated Social, Wellbeing and Employee Engagement team
The highest quality person centred care for all, always

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At CBGC, our aim is to empower young people in the local community who lack access to services and standard educational opportunities. Through sports like football and basketball, music, mentoring, and other engaging activities, we inspire and guide youth toward positive, transformative pathways
We have a new and exciting vacancy, The Centre Manager (the Manager) will play a key role in ensuring the management and smooth running of the Coventry Boys and Girls Club (Centre). This includes the management of the Senior Management Team (SMT), to ensure the compliance of/to and oversee all administration processes and procedures (including all legal requirements) and financial management.
A key role of this job is to develop the centre’s business in consultation with senior staff, service users to understand the needs of the community and thus create bespoke opportunities in response. This also includes working with and across stakeholders from statutory, voluntary and the commercial sector to generate greater means of collaborative working, and manage a facility which is both safe, sustainable, and friendly for users.
MAIN RESPONSIBILITIES:
· Manage the safe and efficient operational delivery of the centre in conjunction with the Senior Management Team (SMT)
· To ensure that the service is fully compliant within its regulated marketplace and that the quality assurance processes are implemented and maintained.
· To support in strategy development, expansion planning and the delivery of the business plan and profit targets, working with the SMT to ensure new business generation in line with agreed budgets.
· To review data and SMT reports to evaluate, advise and support further improvement.
KEY TASKS:
· In conjunction with the Board of Directors to oversee the centre, supporting the Senior Management (SMT) and staff team to maintain compliance within those services and in particular, supporting with any safeguarding concerns.
· Closely oversee any areas of concern in the day-to-day operations of the centre and provide on call advice and assistance as part of an agreed rota.
· To implement and oversee KPI’s for the SMT in line with the centre’s goals, managing any areas of concern.
· To help deliver expansion plans across the centre, in particular working with the SMT to maximise the use of the centre’s facilities.
· To ensure that the SMT promote the use of the Centre by, amongst other things, maintaining the Centre’s website and other social media and maximise publicity opportunities and liaising with the local media, and to build relationships and acknowledge funders and their contributions.
· To advise the SMT and Directors on areas for development, areas of good practice and areas for improvement; introducing systems and work practices in order to deliver change where needed. To take quick and decisive action where any decline in outcomes is identified.
· To keep up to date with all regulatory changes and good safeguarding practice.
· To effectively introduce, communicate and share good practice examples across the staff.
· To help build on and further develop a strong and well-balanced team, developing new staff to come through across all regions and developing team resilience.
· Ensuring all Company Policies and Procedures are implemented, managed and monitored.
· Ensuring that all Legislation and Regulations are implemented, managed and monitored.
· Reporting via a board report, and attending board meetings, to share all relevant information within your role.
· To share key information following the board meeting with the SMT in a timely manner.
· To collaborate with directors and key staff to develop new systems, processes, or practices in line with the company requirements.
· Supporting the SMT to ensure that the service follows the agreed recruitment and selection processes, ensuring that the company’s staffing levels are maintained accordingly.
· Assist in the investigation process and hear grievances for formal disciplinary hearings (inc appeals) as appropriate and where requested.
· To investigate and apply for external funding.
· To promote and maintain positive, fruitful relationships with all stake holders, particularly Coventry City Council, to seek compatibility of activities and delivery of innovative joint ventures.
· To inform the directors, of any serious areas of concern.
· Maintain absolute confidentiality and follow all GDPR guidance and policy.
· To work within the of the Equal Opportunities and Equality & Diversity Policy and Procedures at all times.
· As with all staff, to take joint responsibility for the safeguarding of those in our care and to act on any concerns immediately.
· Any other duties reasonably expected of a Centre
· Manager.
· This job description will be reviewed regularly and may change over time.
Education and training:
· Educated to degree level or have equivalent experience / qualification
· Computer literate with a working knowledge of Microsoft applications.
· Proven experience in either, the voluntary/community sector, business, project management.
Other:
· A strong commitment to youth services
· Able to work occasional evenings and weekends and attend the Centre at short notice, able to work flexible hours.
· Consent to an enhanced DBS disclosure
Skills and abilities:
· A professional attitude and approach to the management of the Centre
· Excellent communication skills- both written and verbal
· Customer service skills
· Confident, self-motivated, innovative and able to work under pressure
· Good team leadership skills with the ability to develop and support all members of the team
· Able to prioritise work and demands
· Able to work collaboratively
· Understanding of financial budgets with the ability to work within a budget.
· A critical thinker with problem solving skills
Personal characteristics:
· They will have a strong commitment to helping members of the community get involved with the Centre.
· They will also need to be self-reliant demonstrate autonomy and discretion’ in their working and to prioritise activities.
· The continued success of the Centre will depend heavily on the organisational skills of the Centre Manager and their ability to communicate effectively with all members of the community and work alongside colleagues, partners and the Board.
· The Centre Manager will be given a high degree of autonomy and will be self-motivated.
The client requests no contact from agencies or media sales.
About the opportunity
The Training Officer will have a range of administrative responsibilities relating to Action Tutoring’s tutor training delivery and curriculum resources.
As Training Officer, you will support the Training Team by scheduling sessions in digital systems, organising and checking ID and DBS documents submitted by volunteer tutors, and responding to enquiries to support a smooth tutor journey. The role does not involve delivering training to volunteers
You will also support with managing the version history and corrections of our bespoke tutoring curriculum resources, helping keep our online library of materials accurate and up to date.
Deadline: Sunday, 12th October 2025
Interviews: Tuesday, 21st October 2025
Start date: Ideally, as soon as possible
Contract and hours: Part-time 0.8FTE (30hours per week, ideally Monday to Thursday) fixed-term contract until 21st August 2026.
Please note, this role involves a small amount of evening and weekend work (approximately 90 minutes per week during peak volunteer recruitment periods), scheduled in advance and with time off in lieu given.
Duties and responsibilities
- Process DBS checks for volunteers (training provided).
- Communicate with volunteers before and after training to guide them through the DBS process and resolve any issues.
- Schedule tutor training events in our CRM, Salesforce, and manage video conferencing set-up in Zoom.
- Support with maintaining and updating tutor training paths on our digital learning management system, 360Learning.
- Manage the digital storage of our curriculum resources for staff and volunteers, maintaining accurate version control and assisting with corrections and updates.
- Any other ad hoc responsibilities as deemed relevant by the CEO.
Person specification
Qualification criteria:
- The right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
- Strong organisational skills; experience managing complex digital administrative processes with multiple stakeholders.
- Strong written and verbal communication skills; experience in assisting customers or other stakeholders with queries.
- Previous professional experience handling sensitive personal information appropriately.
- Proficiency in using Google Workspace.
- Evidence of adapting quickly to new software, including using video-conferencing software to set up events.
- Evidence of adapting quickly to using a CRM system.
You will likely be more successful in this role if you have:
- Experience managing DBS applications, including supporting applicants with inquiries.
- Experience using Salesforce CRM for administration.
- Experience using Zoom to schedule online events.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
Canine Partners’ mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing. Our amazing dogs bring greater independence and an improved quality of life to their partners, offering security, companionship, and practical help with everyday household tasks.
We are looking for a passionate and innovative individual to join our dedicated Puppy Training Team as a Puppy Trainer. This is an exciting opportunity at a prominent assistance dog charity for a dog training instructor to develop their skills and take on new responsibilities within this rewarding field.
Position: Puppy Training Coordinator
Hours: 22.5 hours per week (3 days per week).
Contract: Temporary Maternity Leave Cover (9 month minimum contract)
Location: Homebased in South Hampshire. This role covers a specified geographical location in the Southeast of England - South Hampshire (purple area on the map attached). There will be regular travel involved in this role to undertake visits, training sessions and to transport dogs and puppies, therefore it is essential that you have a driving licence and appropriate vehicle for work purposes or the ability to travel significant mileage in line with the requirements for the role. See the job description for the area map.
Direct Reports: Puppy Training Volunteers
You will be part of the ambitious puppy team, developing, coordinating, and supporting the puppy training programme. You will have the opportunity to work with and train volunteers in the appropriate care and training of Canine Partners’ puppies. You will work with puppies from eight-weeks to approximately 15-months old, ensuring they receive appropriate socialisation and training before entering our assistance dog training, giving them the foundations to learn how to be life-changing assistance dogs, bringing greater independence and quality of life to people with physical disabilities. A proactive approach is key to maintaining the welfare and behavioural standards for the puppies. All training at Canine Partners follows best practice, positive reinforcement methods and this role is an ambassador for this approach.
About you:
- Experience of working with puppies.
- Good working knowledge of best practice dog training and behaviour.
- Good practical dog handling and training skills.
- Effective interpersonal, communication and relationship building skills.
- Strong administration skills with accurate record keeping.
- Coaching/ Teaching skills.
- Computer literacy/ IT skills (MS Office – minimum requirement basic level)
- Full UK driving licence and use of appropriate vehicle for work purposes.
- Ideally, you may have experience of working with volunteers.
It may be advantageous, but not essential, for you to have a relevant Animal Behaviour and Training Council – Animal Training Instructor (ABTC-ATI) accreditation. Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
Interested?
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
Please note we may interview candidates prior to the closing date. If we find a suitable candidate or receive a high volume of applications, we may close this advertisement prior to the closing date so apply now to ensure you don't miss out! Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.
Closing date: 22nd September 2025
First interviews are scheduled to take place online (via MS Teams) in the week commencing 29th September 2025.
Second interviews are scheduled to place in person the week commencing 6th October 2025.
*Subject to changes.
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
REF-223 525
We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.





An exciting opportunity has arisen to join the Savoy Educational Trust in and help support our mission to advance & enhance education, training and skills development in the UK hospitality industry. As our new Executive Board & Governance Administrator you will play a key role in helping us deliver our new 5-year strategy by providing vital support to our Executive Team & Board of Trustees.
Location: Remote working (UK-based) with occasional travel
Contract: Full time (37.5 hours per week)
Salary: £30,000 - £35,000 (based on experience) plus 5% employer pension contribution
Contract type: Permanent
Holidays: 25 days per year (plus bank holidays)
ABOUT US
The Savoy Educational Trust is a leading grant-making charity with a mission to drive excellence in education and career development in the UK hospitality industry. We exist to empower the next generation of hospitality professionals by supporting education, training, and development initiatives that enhance the capabilities and skills of those who wish to pursue a long-term career in this dynamic and important sector of the UK economy.
We provide targeted funding and support to organisations that deliver impactful education, training and development programmes designed to inspire, prepare and equip individuals for fulfilling and sustainable careers in the UK hospitality sector. Our main beneficiaries include educational establishments (schools through to universities), industry charities and non-profits (large and small), and an array of industry associations.
Our work is guided by a committed group of Trustees and a small Executive Office Team. We have a strong legacy and a clear vision for the future.
ABOUT YOU
As we grow and adapt to the changing needs of the sector, we are now looking for a highly organised and proactive Executive Board & Governance Administrator to support the delivery of our new 5-year strategy and to oversee the smooth running of our administrative/governance operations.
This role requires a meticulous individual, with previous experience in a high-level administrative role and ideally some knowledge of charity governance. The postholder will have excellent organisational & IT skills, a strong work ethic, a keen eye for detail, and an ability to communicate confidently and professionally with a wide range of stakeholders. They will actively promote and uphold the Trust’s mission and values and will always exercise a high level of good judgment, diplomacy and discretion, in respect of the confidential information that they are party to. The postholder will be highly self-motivated, resourceful, and able to work effectively to build strong relationships with our beneficiaries, the Chief Executive/Executive Office team and our Board of Trustees.
JOB DESCRIPTION
Main Purpose of the Role
This is a central role in supporting the day-to-day operations of the Trust, providing secretarial support to the Board of Trustees and ensuring smooth and efficient administrative/governance processes. The postholder will be the first point of contact for enquiries and will be responsible for coordinating meetings, managing correspondence, and maintaining accurate records.
Why Join Us?
- Flexibility: Remote working with occasional travel to meetings and/or projects.
- Impact: Work for a charity making a tangible difference to young people and the hospitality sector.
- Collaboration: Be part of a small, passionate team with a strong sense of purpose.
- Development: Develop your skills in charity governance, grant-making, and non-profit administration.
HOW TO APPLY
To apply, please send:
- A CV detailing your experience.
- A short cover letter (no more than 2 pages) explaining your interest in the role and how you meet the person specification. Please indicate notice period required.
Applications close: 5th October 2025
Shortlisting: w/c 6th October 2025
Stage 1 interview (online/video call): w/c 13th October 2025
Final interview (in person in central London): w/c 20th October 2025 (travel expenses reimbursed if you live outside London)
The client requests no contact from agencies or media sales.
Job Description
Job Title: | HR Administrator |
Location: | The successful candidate will be based at the Wolverhampton site and will be required to travel to all branches as needed. This is an in-person, on-site role with no hybrid or remote work options available. |
Reporting To: | Volunteer and Training Manager, and HR Generalist |
Salary and benefits: | £24,000 to £26,000 |
Hours: | 35 hours per week, Monday to Friday, from 9:00am to 5:00pm, including a one-hour unpaid lunch break. |
Contract: | 12 months- Fixed term |
Probation period: | 6 months |
Annual Leave: | 21 days of fully paid annual leave, plus 8 paid bank holidays and an additional day off for your birthday. |
About the Role:
We are excited to introduce a newly created position within our team. This is an excellent opportunity for an organised, detail-oriented individual looking to build or further their career in human resources.
In this role, you will provide vital administrative support to both the Volunteer and Training Manager and the HR Generalist. Your responsibilities will include coordinating volunteer recruitment and training logistics, ensuring smooth onboarding processes, and maintaining accurate records. Additionally, you will assist with recruitment administration, employee documentation, and general HR tasks, contributing to the effective day-to-day operations of the department.
This is a varied role that requires strong communication skills, attention to detail, and the ability to prioritise and multitask in a dynamic environment. You’ll play a key part in supporting both our volunteer programme and our wider HR functions.
Main Tasks and Responsibilities:
· Provide day-to-day administrative support to the Volunteer and Training Manager and the HR Generalist.
· Schedule meetings, interviews, training sessions, and other HR-related appointments.
· Maintain accurate and well-organised electronic and paper filing systems for HR and volunteer records.
· Assist with preparing and formatting HR documents, letters, contracts, and reports.
· Post job adverts on relevant platforms and track incoming applications.
· Carry out pre-employment checks, including requesting references and processing DBS checks for staff and volunteers.
· Collect, scan, and file new starter documents, ensuring all forms are complete and compliant for staff and volunteers.
· Update and maintain HR spreadsheets, records, and databases with staff and volunteer information.
· Prepare induction packs and organise materials for new starter and volunteer onboarding sessions.
· Monitor and respond to emails and queries sent to shared HR and volunteering inboxes, referring or escalating as appropriate.
· Maintain stock of HR-related office supplies, such as forms, training materials, and welcome packs.
· Provide support with room bookings, refreshments, and setting up for training or volunteer events.
· Assist with routine data entry and help compile basic HR reports or staff lists.
· Ensure confidentiality and accuracy when handling sensitive employee and volunteer information.
· Send routine reminders for probation reviews, training deadlines, or document submissions.
· Responsible for attending meetings, capturing key discussions and decisions; and then distributing the minutes.
· Support the volunteer manager with shortlisting candidates for volunteering roles.
· Keep the volunteer management system up to date, with relevant changes/additions.
· Assist the volunteer manager with reference requests from former volunteers.
· Liaise with voluntary service councils across the West Midlands, to place new volunteer roles.
· Undertake general administrative tasks and any other duties as directed by senior HR colleagues.
Person Specification:
Essential Criteria:
· At least 2 years of experience working in an administrative role within a Human Resources environment.
· Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
· Excellent attention to detail and a high level of accuracy in administrative work.
· Good understanding of HR processes, particularly recruitment and onboarding procedures.
· Confident in handling confidential and sensitive information.
· Clear and professional written and verbal communication skills.
Desirable Criteria:
· Proficient in using Microsoft Office applications, particularly Word, Excel, and Outlook.
· Experience with maintaining electronic records and using HR or volunteer management systems.
· A proactive and flexible approach to work, with a willingness to support colleagues as needed.
· CIPD Level 3 qualification (or equivalent) in Human Resources.
· Ability to work effectively both independently and as part of a team.
· Friendly, approachable manner with a commitment to providing a helpful and supportive service.
Flexibility
To achieve the objectives of this role, a degree of flexibility is essential. The post holder may be required to undertake duties not specifically listed above, provided they fall within the scope of the role and are appropriate to the pay grade. Accordingly, this job description will be reviewed periodically in consultation with the post holder to ensure it continues to reflect the responsibilities and duties of the position accurately.
Equal Opportunities
We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.
Closing date: Tuesday, 30 September 2025, by 5:00 pm.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.
About us
We are a collaborative, UK based network bringing our 30+ years of experience working on the HIV response to the broader global health space. We contribute to a global movement of actors seeking to challenge the systemic causes of health inequity to end AIDS and ensure all people can realise their right to health and wellbeing. We give decision-makers the proof – and the push – they need to make informed and just decisions to help improve the lives of the millions of people around the world needing access to treatment, prevention, care and support services for HIV and other health conditions.
About the role
This is a newly created role to provide extra capacity within the finance function at STOPAIDS. We are looking for someone with previous finance experience, ideally within a charity. The Finance Administrator is responsible for supporting the maintenance of financial and administrative services working closely with the Finance Manager to meet legislative and policy requirements and to support the operations of STOPAIDS. These duties include but are not limited to Xero Accounts functions, assisting with payroll and processing invoices and financial transactions.
STOPAIDS is a fully remote organisation, so the postholder would be working from home, but the team is very connected and collaborative, so there will be plenty of contact and support.
Hours: Part-time, one day or 2 half days per week (0.25 FTE).
Location: Home based in the UK. Occasional attendance at all staff meetings in London (normally 4 days annually).
Benefits of working at STOPAIDS
We offer several benefits including:
- We operate a shorter working week with no salary reductions. For this role, this equates to 1 day per week or two half days. This time needs to be worked between Monday and Thursday.
- We operate a home-based working policy, including a home working set up allowance and monthly working from home allowance.
- Flexible working, including non-standard working hours.
- A group stakeholder pension scheme with 6% employer contributions (after qualifying probationary period).
- 20 days' annual leave per year (excluding bank holidays), plus 1 day for every year of service (pro rata).
- Enhanced maternity and paternity pay for employees with 1 years’ service or more.
For further information and to apply, please visit our website.
Closing date: 10.00am on 27th September 2025.
Interviews will be held on 30th September and 1st October 2025.
We reserve the right to close this advert early, should we receive sufficient applications.
People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minority groups are particularly encouraged to apply and/or contact us regarding any queries about the role.
STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age.
Job Description
Job Title: | Senior Casework Administrator |
Location: | RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley. The successful candidate will be based at the Birmingham site and will be required to travel to all branches as needed. This is an in-person, on-site role with no hybrid or remote work options available |
Reporting to: | Immigration Department Manager |
Salary and benefits: | £24,000 to £26,000 per year
Additional Benefits: · Company-matched pension scheme · Employee assistance program · Health and wellness support · Mental health resources · Comprehensive training and opportunities for career advancement |
Hours: | 35 hours per week, Monday to Friday, from 9:00am to 5:00pm. |
Contract: | 12-month fixed term with a strong possibility of Extension |
Probation Period: | 6 months |
Annual leave: | 21 days + 1 concessionary day and 8 Bank holidays |
This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Senior Casework Administrator authorised by the Immigration Advice Authority (IAA), formerly known as OISC.
RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.
For over 25 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become
equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.
The successful candidate will join RMC’s Immigration department and play a key role in supporting our qualified Caseworkers in delivering immigration advice and conducting casework within the IAA framework.
RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.
Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.
Purpose of the Role:
Main duties and responsibilities
· Provide administrative support to Caseworkers across all our offices during their conduct of their immigration cases (including supporting with the intake of client information, preparing documents, handling further evidence requests and maintain case files up to date)
· Contact clients and arrange appointments as required
· Draft routine correspondence under supervision (e.g. case notes, closing letters, emails)
· Ensure accurate information is recorded in our case management system and that all case files are up-to-date
· Track deadlines and ensure applications and documents are submitted in time
· Delegate administrative tasks and supervise Legal Assistant (Placement) students
· Work with the Immigration Department Manager and the Quality Assurance Officer to ensure adherence to quality standards and IAA requirements
· Maintain confidentiality
· Work in compliance with the IAA regulatory framework and the Code of Standards as well as GDPR requirements
· Provide general administrative support to the Casework Team, including scanning, filing, and document management.
Person Specification
Knowledge, Abilities and Skills
Essential
· Strong administrative and organisations skills with attention to detail
· Experience of using case management systems
· Knowledge of Microsoft Office
· Clear understanding of confidentially/Data Protection
· Excellent communication and interpersonal skills
· Ability to work under pressure and to tight deadlines
· Structured and organised
· Ability to work sensitively and flexibly with vulnerable clients and people from diverse backgrounds
Desirable
· Experience working in an administrative role within a legal, charity, law firm or public sector setting
· IAA qualification (current or previous) or Law degree
· Knowledge of UK immigration and asylum processes
· Experience working under regulatory or compliance frameworks
· Paralegal/Secretarial qualification.
· Previous experience working with vulnerable clients
Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the
post holder may be required to perform work not specifically referred to above. Such
duties will fall within the scope of the job within the appropriate pay grade. The job
description will therefore be subject to periodic review with the post holder to ensure it
accurately reflects the duties that are being performed.
Equal Opportunities
We are an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic. We recruit and develop our people based on merit and their commitment to achieving positive outcomes. We are dedicated to creating an inclusive and supportive workplace where everyone can thrive.
Closing date: Tuesday, 30 September 2025, by 5:00 pm.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Please note that if you require employer sponsorship to extend your right to work in the UK, the Refugee and Migrant Centre is not able to support visa sponsorship.
Salary: £27,007.50 FTE (£10,803 pro-rata) per annum (London Living Wage)
Hours: Part-time, 15 hours per week (0.4 FTE), preferably worked over 3 afternoons/evenings (Tue – Thu)
Location: On site at London Projects, and remote working as needed
Contract: Fixed-term Employee contract for 6 months
Do you want to work with multiple-award winning charity, FoodCycle? Our vision is to make food poverty, loneliness and food waste a thing of the past for every community – including our school communities!
We’ve partnered with 4 schools across London to bring our free community meal to their families after school hours, with the additional goal of helping connect families with each other and the school and introducing kids to new healthy food.
We’re looking for some additional help over the next 6 months to support the volunteer teams on site and make these meals happen. You’ll need to have an interest and experience in working with kids and families!
By joining us you’ll gain an understanding of different aspects of local project delivery for a national charity. You’ll be hands-on and have an immediate impact each day, leading small teams of volunteers who cook in the kitchen and host our guests to create a positive and welcoming environment and a nutritious vegetarian meal.
Our school meals happen on Tuesday, Wednesday and Thursday evenings, and we would ideally like you to work your hours across these three afternoons/evenings. You’ll be supporting 2 meals per week on average, with around 5 hours required per meal. That leaves 5 additional hours to join team meetings and complete other duties.
You’ll be supported by our experienced operational team, and we will equip you with a package of training and shadowing, including specific training around food safety, safeguarding and working within the lively environment of schools!
Benefits: We offer 26.5 days holiday plus bank holidays for full-time employees (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application:11.59pm on Tuesday 30th September
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.
Role Summary
Join our team and help us improve public sector food across the UK with our School Plates and new Hospital Plates programmes. We're looking for a passionate and driven Chef Trainer to support schools and hospitals in delivering healthier and more sustainable menus.
The programmes continue to go from strength to strength. Through School Plates, we currently support over a third of all UK local authorities, catering for more than 12,000 schools and feeding over 1.25 million children daily. To date, we have been responsible for swapping over 50 million school meals from meat-based to meat-free or plant-based. We're now expanding our successful model into the health sector with our new Hospital Plates programme, bringing the same positive change to patient and staff menus.
Are you a skilled chef trainer with a passion for improving public food? Can you match our ambition? You'll be using your culinary expertise to train catering teams in both schools and hospitals, provide menu advice, and get involved with recipe development and culinary education. You will also run cooking workshops for pupils in secondary schools, inspiring the next generation to get excited about plant-based food. You will also build and manage relationships with our catering partners, helping them deliver delicious and sustainable meals. This is a UK-wide role and will require travel to different sites.
We’re looking for someone to join our team for 3 days a week but are open to applicants looking for flexible working hours, including, potentially, 4 days a week.
Job Details
Job Title: Chef Trainer - School Plates & Hospital Plates
Reporting to: Programme Manager, UK
Location: Remote (home-based with travel across UK)
Hours: 21-28 hours per week (0.6-0.8 FTE)
Salary: £32,000 per annum pro rata (based on 1.0 FTE)
Responsibilities
As our Chef Trainer & Programme Support, you'll be a key player in developing and delivering our School Plates and Hospital Plates programmes. You'll use your culinary expertise and passion for food system change to create resources, train professionals, and engage with our partners.
Key Responsibilities
-
Recipe Development & Training: You'll co-lead the creation, testing, and development of new plant-based recipes for our school and hospital programmes, and lead on developing ‘grab-and-go’ and internationally inspired options for secondary schools. You'll also plan and deliver training sessions, including in-person and online workshops, and create e-learning courses for caterers.
-
Programme Development & Support: Work closely with programme managers to develop and refine the strategy for our initiatives. This includes supporting pilot programmes, measuring their impact, and creating bespoke catering resources for our partners.
-
Stakeholder Engagement & Communication: Represent our organisation at events and in meetings, providing expert catering advice and information on our programmes. Collaborate with our communications manager to create engaging content, including recipes and videos for our website, e-learning platform and social media.
-
Education & Outreach: Partner with our education manager to plan and co-deliver secondary school cooking workshops. These sessions will teach pupils basic plant-based culinary skills that align with the National Curriculum as well as inspire the next generation to choose plant-forward options and learn about the impact of their food choices in a positive way.
-
Inspire Catering Teams: Your role is to build and maintain relationships with catering partners, providing expert catering advice and practical recipe suggestions. You'll work with them directly on pilot programmes, offering bespoke support to inspire positive menu changes. You'll also provide essential administrative support for our programmes and help create and deliver presentations to promote our work to a wider audience.
Qualifications
Essential
-
Experienced in planning and delivering cooking workshops to groups.
-
Experience of working in a culinary setting and developing recipes with a strong interest in plant-based recipes.
-
Excellent communication skills and be a confident and engaging educator.
-
Flexible and agile approach, with a willingness to be a true team player and fill gaps as needed.
-
Proactive with initiative and drive.
-
Strong organisational skills.
-
Attention to detail.
-
Solution-focused and resilient.
-
Confident in creating basic spreadsheets and slide decks.
-
Ability to work well under pressure and manage time effectively in a fast-paced and small but fast-growing non-profit work environment.
-
Ability to work well unsupervised with experience of working in remote teams with a reliable internet connection.
-
Passionate about food systems change.
-
Alignment with our vision and mission.
-
Based in the UK and able to attend meetings, events, and training to represent the team and programme across the UK.
-
Willing to travel across the UK for workshops and events.
Desirable
-
Experience of working within school and/or hospital food.
-
Experience of food photography and creating recipe content for social platforms or online courses.
-
Experience of managing projects.
-
Experience of liaising with local authorities, schools, or other public sector bodies.
-
Experience in the field of nutrition, including an interest in plant-based nutrition.
-
Experience of working in the food, health or environmental sector.
-
Experience of using customer relationship management (CRM) systems (training will be provided).
Benefits of working with us
-
Generous annual leave entitlement - 25 days per year, with an additional day granted at the start of each calendar up to a maximum of 30 days (plus bank holidays)
-
A strong organisational focus on personal development, with a designated training budget.
-
Provision of a work laptop.
-
Flexible, trust-based working arrangements and home-office arrangements.
-
Career development support
-
Enhanced maternity, paternity, shared parental and adoption pay
-
Compassionate animal companion leave
-
Employee Assistance Programme including counselling
-
Access to 24/7 virtual GP Service
-
Mindfulness support via a free Headspace account for you and up to 5 friends or family members
-
Access to the Wisdom app with exclusive perks and discounts
-
Membership to the OpenUp platform
-
We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
-
And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
When?
Application deadline: 5th October 2025
Start date: November 2025
Application process and timeline
Please submit your application using our online form including your CV and cover letter. By submitting your application you agree that your personal data will be processed by and shared with our UK entity (ProVeg C.I.C.) and German entity (ProVeg e.V.).
The recruitment process consists of two rounds: 1): an online trial task; 2): an interview with the Programme Manager and Director.
-
Application deadline: 5th October 2025
-
Online trial task: sent to longlisted candidates by 10th October 5pm, to be completed by 12 October at 5pm
-
Interviews: take place on 21st and 22nd October 2025
-
Start date: November 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a new Finance and Administration Officer following the retirement of a long-serving team member. A key member of the SLA central office team, the Finance and Administration Officer plays a vital role in ensuring smooth financial operations and providing essential administrative support for our membership. This role is responsible for maintaining accurate financial records, book-keeping and effective day-to-day financial operations, producing financial reports using our CRM (IMIS) and XERO, in addition to administration support.
You will be experienced in financial and administration operations of a charity or similar , with an AAT qualification or matching worked experience. Familiarity with XERO will be an advantage. You will be able to bring understanding of cashflow and financial analysis of figure, working with accountants as required.
You will also have excellent customer service skills and be able to work effectively with all stakeholders from our members, to funders to suppliers. You will be determined and have an excellent eye for financial and administrative detail. Your duties will include general administration and:
Financial operations and record-keeping
- Manage day-to-day financial transactions and maintain accurate records of all SLA accounts and petty cash; book-keeping
- Process and record all incoming payments, including foreign cheques (into bank account)
- Monitor cashflow and expenditure, keeping track of spending
- Pay invoices upon approval and ensure timely monthly payments (e.g. pensions, HMRC)
- Handle creditor and supplier communications and resolve related issues
- Monitor and follow up on overdue payments with a focus on membership payments
Invoicing and income tracking
- Issue and track membership and subscriber invoices and reminders
- Keep office team informed of payment statuses
- Prepare sales, cost, and profit reports for SLA publications
- Conduct annual publications stock take
Payroll and reporting
- Liaise with the accountant on salary payments; process salary BACS payments
- Support year-end financial reporting by providing necessary documentation to accountants
- Produce regular financial reports and analysis as required
- Supporting preparation of budgets, working with accountants as required
Event financial administration
- Manage financial aspects of SLA events, particularly the annual conference (e.g., exhibitors, sponsors, and delegates)
- Process and record staff/trustee expense claims
- Support with bookings accommodation and travel for Board meetings
To be successful in this role you should demonstrate:
- Strong experience in financial and office administration
- Knowledge of accounting principles
- Experience of working with XERO or similar
- Experience of using CRM systems (ideally IMIS)
- Experience of working for a small charity and / or membership association
- Accuracy, numeracy, attention to detail
- Ability to manage own workload, prioritise and meet competing deadlines
- Excellent customer service manner
- Being a team player
The Association is a UK wide organisation, working mostly remotely. Working patterns can be negotiated and we welcome applicants from all over the UK. We strongly encourage candidates of all different backgrounds and identities to apply. Each new role provides us with an opportunity for us to bring in a different perspective, and we are always eager to diversify our team. The SLA is committed to building an inclusive, supportive place, where you can do brilliant and rewarding work.
To apply please send a one page covering letter and CV with the job title in the subject line by 30th September. Applications without a covering letter will not be considered. No agencies please.
Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within one week of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.
Helping schools develop vibrant reading and learning communities
The client requests no contact from agencies or media sales.
At Makani, we are passionate about working with women seeking sanctuary to overcome trauma, fight for rights, and to transform lives and the world around us. Our vision is a world of freedom, equality and dignity for all refugee women and girls.
WHAT WE DO
We work in Lebanon with Syrian and Palestinian women, and in the UK with women from all over the world.
Our arts projects include theatre and craft therapy, filmmaking and feminist embroidery. We also facilitate access to training, education and income generation opportunities, and run workshops on parenting support and on women’s rights in a context of rights for all.
Our flagship Oshana project provides refugee women in Lebanon with a dignified income, a supportive community, and a creative outlet for trauma through embroidery and crochet - and has built a reputation for beautiful design and impeccable craftsmanship.
We are a young but ambitious organisation that is transforming the lives of hundreds of refugee women and their families in Lebanon, and dozens in the UK. We have rapidly grown over the past three years, with an accompanying increase in income.
WHO WE ARE
Makani was founded in 2022 and officially registered as a charity in June 2024. One of our co-founders has her own lived experience of displacement; both have worked for many years supporting women who have been forced to leave their homes.
We now have two staff in the UK and four in Lebanon. We work from home with occasional meetings in London for UK-based staff. As Finance and Administration Manager, you will join us as our seventh staff member, a key member of the team.
As a charity with a strong emphasis on mental health, we foster a supportive and inclusive working environment. We are friendly and flexible. Our team members enjoy working with Makani because we care about each other and are passionate about what we do.
Makani means ‘my place’ in Arabic. We gave this name to our charity as we want to create a space which women who have been forced to leave their homes, or who have felt dispossessed by society, can call their own. Could Makani be your place too?
THE ROLE
We are looking for an experienced and dedicated Finance and Administration Manager to lead on developing and maintaining our financial and organisational systems, enabling Makani to increase our impact on the lives of refugee women.
Position: Finance and Administration Manager
Contract type: Permanent - but also open to applications on a consultant basis
Responsible to: Director of Operations
Location: Home-based, with occasional meetings in London (transport costs covered)
Hours: 20 hours per week, core hours to be agreed upon appointment, flexitime-friendly
Salary: £35,000 per annum pro rata (£20,000 for the 20 hour week)
Annual leave and benefits:
28 days annual leave pro rata (not including bank holidays)
Company pension with matched contributions of at least 3% after probation passed.
KEY ROLE RESPONSIBILITIES
Finance
-
Work with the Executive team to set and monitor annual budgets
-
Record all financial transactions using accounting software (Xero)
-
Record and track multiple restricted and unrestricted grants from a range of donors
-
Prepare and present quarterly management accounts for the Board
-
Prepare end-of-year accounts
-
Oversee payroll and ensure timely invoice payments
-
Ensure the charity complies with the financial requirements of the Charity Commission, HMRC and other bodies
-
Develop and maintain financial procedures and internal controls
-
Liaise with external accountants or auditors for the preparation of annual accounts and statutory reporting
-
Monitor cash flow and support the Director of Operations in maintaining financial sustainability
-
Work with colleagues to prepare budgets and financial reports for funders
-
Contribute to development of funding bids, with Executive Team.
Administration & HR
-
Support the board and senior staff to maintain and update charity policies (safeguarding, finance, HR, etc.)
-
Support the board to develop HR processes to ensure legal compliance
-
Organise and minute quarterly trustee meetings
-
Book travel and support with other logistics as needed
-
Other administrative tasks as relevant and appropriate
ROLE REQUIREMENTS
You will have:
-
Proven experience in charity financial management, including restricted/unrestricted funding
-
Familiarity with or willingness to learn Xero accounting software
-
Familiarity with UK charity accounting and reporting standards
-
Strong organisational and administrative skills
-
Ability to work independently and remotely and to communicate well in a small team
-
Understanding of good HR policies and practice for small charities
-
Understanding of or willingness to learn about other key areas of compliance such as data protection
-
Commitment to Makani’s mission and our feminist and anti-racist values
And it's desirable but not essential that you have:
-
Experience of preparing funding bids and financial reporting to funders
-
Experience of working in a charity with some overseas operations
TO APPLY
To apply, click the CharityJob Apply button below.
You’ll be asked to submit a CV and a cover letter outlining your experience and suitability for the role.
- CV - no more than two sides A4.
- Cover letter outlining your experience and suitability for the role - no more than two sides A4.
First-round interviews will take place in the week commencing 29 September; final interviews may take place after that if required.
Closing date: 18:00 on 19 September 2025
Makani is an equal opportunity employer. We encourage candidates of all backgrounds to apply.
CV - no more than two sides A4.
Cover letter outlining your experience and suitability for the role - no more than two sides A4.
Applications without a cover letter will not be considered.
Our mission is to work with refugee women to overcome trauma, fight for rights, and to transform lives and the world around us.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
The children and young people’s bereavement programme in Wales is looking to increase and improve its current services. We are looking for people to take this team forward over the next few years. Working closely with the rest of the Wales team and line managed by the Head of Wales, this is an exciting opportunity for people with empathy, motivation and team working. Please note this role will require travel across North Wales.
How to apply
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
Closing date for applications is 9am on 30 September 2025. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.
Please be advised that we will only contact success applicants for interview. If you do not hear from us, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
-------------------------------------------------------------------------------------------------------------------------------
Y rôl
Mae’r rhaglen brofedigaeth plant a phobl ifanc yng Nghymru eisiau cynyddu a gwella ei gwasanaethau presennol. Mae’n adeg gyffrous i newid a datblygu. Rydym yn chwilio am ddau unigolyn i ddatblygu’r tîm hwn yn ystod y blynyddoedd nesaf. Bydd yr unigolion hyn yn gweithio’n agos â gweddill y tîm yng Nghymru ac yn cael eu rheoli gan Bennaeth Cymru. Mae hwn yn gyfle cyffrous i bobl ag empathi a phenderfyniad sy’n mwynhau gweithio mewn tîm.
Sut i wneud cais
Mae rhaid i’ch cais gynnwys CV a llythyr eglurhaol yn amlinellu eich addasrwydd ar gyfer y swydd ac yn cyfeirio at y Swydd-ddisgrifiad a Manyleb y Person. Ni ddylai fod yn fwy na dwy dudalen o hyd.
Y dyddiad cau ar gyfer ceisiadau yw 9am ar 30 Medi 2025. Rydym yn cadw’r hawl i gau’r hysbyseb yn fuan gan y byddwn yn cynnal cyfweliadau wrth i ymgeiswyr addas gyflwyno cais.
Noder: byddwn ond yn cysylltu ag ymgeiswyr llwyddiannus i drefnu cyfweliad. Os na fyddwch yn clywed gennym, yn anffodus nid ydych wedi cyrraedd y rhestr fer y tro hwn.
Mae Cruse yn croesawu ac yn annog ceisiadau gan bob grŵp gwarchodedig fel y diffinnir gan Ddeddf Cydraddoldeb 2010. Byddwn yn penodi ar sail teilyngdod.
Gwiriadau Cofnod Troseddol
Disgwylir i’r holl staff gwblhau gwiriad Cofnod Troseddol. Bydd angen i staff sy’n gweithio’n uniongyrchol â chleientiaid gwblhau gwiriad manylach. Rydym yn cydymffurfio â’r codau ymarfer perthnasol. Gellir eu gweld ar-lein:
· Ymgeiswyr yng Nghymru a Lloegr: Cod Ymarfer DBS
· Ymgeiswyr yng Ngogledd Iwerddon: Cod Ymarfer AccessNI
Ni fydd euogfarnau blaenorol yn atal eich cais i weithio gyda Cruse rhag cael ei ystyried yn llawn. Mae ein Polisi Recriwtio Cyn-droseddwyr a’n Polisi Trin Data Gwirio Cofnodion Troseddol ar gael ar gais trwy e-bost.
Rydym yn cydymffurfio â’r holl ddeddfwriaeth diogelu data berthnasol ac yn prosesu eich data’n deg.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Regional Partner Quality Manager x 2 (England and Wales)
As a Regional Partner Quality Manager, you will play a critical role in ensuring our partners deliver high-quality services to those in need. You will manage relationships, monitor performance, and support continuous improvement initiatives to achieve operational excellence.
Key Responsibilities
Partner Relationship Management
- Serve as the primary point of contact for partners in your region, fostering strong, positive relationships.
- Regularly engage with partners through email, phone, virtual meetings, and in-person visits.
- Ensure partners adhere to agreed quality standards and service delivery expectations.
Training and Capacity Building
- Provide ongoing feedback and mentoring to help partners improve performance.
- Design and implement partner development programs in collaboration with internal teams.
Quality Assurance and Compliance
- Conduct routine audits and quality assessments to ensure compliance with organisational standards, safeguarding policies, and data protection regulations.
- Identify areas of non-compliance and work with partners to implement corrective actions.
Performance Monitoring and Reporting
- Produce regular performance reports with actionable recommendations for improvement.
- Re-engage non-performing or inactive partners with tailored support plans.
Stakeholder Collaboration
- Work closely with internal teams, to ensure seamless delivery of quality initiatives.
- Represent Fuel Bank Foundation in regional forums, meetings, and events, advocating for our mission and goals.
Administrative Duties
- Maintain accurate and up-to-date records of partner communications, training logs, and compliance reports.
We are looking for someone who is a great communicator, is results focused and holds strong organisational skills. You must enjoy working with a team and be able to manage your own time. You will hold strong administration skills with experience of using Microsoft Office for documentation and presentations.
Fuel Bank Foundation is the only UK charity focused solely on supporting people who cannot afford to prepay for their energy.
Location: This role is home based. It will also require occasional travel for meetings and events
Hours: 4 days per week (28 hours)
Flexible working: Flexible working applications are welcome.
Reports to: Deputy CEO
Salary: Level 5. £28,500 per annum. £22,800 pro rata
Pension: Stakeholder pension scheme available
We are receiving a very high amount of applications for this role and may need to close this vacancy early, so please apply as soon as possible.
_________
Are you passionate about shaping learning experiences that inspire creativity and drive professional growth? Artswork is seeking a dedicated Learning Content Creator to join our dynamic Professional Development team. In this home-based role, you’ll design and produce high-quality digital and media resources – guides, eLearning modules, toolkits, and more – that support diverse learners across the UK’s youth and creative sectors and beyond. You’ll collaborate closely with the team, translating complex topics into accessible, engaging materials that champion inclusion, creativity, and best practice.
If you’re a detail-orientated, creative thinker with strong visual communication skills, recent experience with digital content tools, and a genuine commitment making learning accessible for all, we want to hear from you. Join us and help empower individuals and organisations to unlock their potential through innovative, impactful learning. Flexible working arrangements and a supportive, inclusive environment await you at Artswork.
_________
Main Responsibilites:
Content Development & Design
- Create high-quality digital and media learning materials, including guides, toolkits, presentations, eLearning modules and video resources tailored for creative professionals
- Translate complex topics into accessible, innovative and impactful learning content that supports a variety of professional development pathways and diverse audiences
- Use authoring tools (such as Articulate, Vyond, Canva, Thinkific etc.) to create interactive and visually engaging learning experiences, incorporating video, audio, and creative media
- Champion inclusion by ensuring all content reflects Artswork’s commitment to and standards of access, diversity, equality, inclusion and cultural relevance
- Upload, organise, and update course content on our Learning Management System (LMS), ensuring resources are accessible, easy to navigate and up to date
- Utilise insights from post-training assessments, platform engagement metrics, and qualitative feedback to refine and enhance learning materials and evolve our offer
Collaboration & Team working
- Work in collaboration with the Learning Development Manager, Professional Development team, subject matter experts, and clients to shape meaningful learning experiences
- Generate ideas that contribute to Artswork’s commitment to continuous quality improvement in its training and help us grow our learning offer
- Support project timelines, manage documentation, and contribute to the successful launch of new professional development programmes
- Contribute to the APD growth strategy through ideas and practical solutions
Sales and Marketing
- Ensure all content supports Artswork’s brand tone, visual identity and core messaging whilst supporting a high quality and effective learning journey for participants
- Work with the Sales & Marketing Lead and the Communications team to align training materials with product launches, campaign milestones, and promotional strategies
- Work with the Sales & Marketing Lead to repurpose existing content for marketing purposes
Administration and Legal Compliance
- Maintain positive, diplomatic professional relationships with colleagues and our participants, partners and stakeholders
- Adhere to Artswork’s values and its policies and procedures, i.e. Access, Diversity, Equality & Inclusion, Health and Safety, Data Protection, Safeguarding and Environmental policies
- Be a committed champion for Artswork’s Anti-Discrimination Charter
- Maintain and develop personal skills and knowledge through appropriate training
- Perform own administrative duties
_________
We provide a range of benefits for employees including:
- Flexible working options
- Generous 29 days holiday pro rata plus bank holidays including guaranteed time off between Christmas and New Year
- Access to the Sage Employee Benefits programme
- Stakeholder pension
- Additional wellbeing time, which allows you to take 25% of your hours back when you really need it
- Enhanced Parental Leave and Carer’s Leave Policies to help maintain a positive work life balance that recognises caring commitments
- 3 paid volunteering days a year, including 1 dedicated to environmental activities
We champion continuous professional development and offer all employees access to training opportunities, as well as investing in your learning and nurturing your aspirations with a £500 annual budget to be spent on training of your choice.
We empower young people to lead change through creativity – for themselves, their communities and the world.

The client requests no contact from agencies or media sales.