Training support volunteer volunteer volunteer roles in Bishops stortford, england
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shannon Trust fulfils an unmet need around adult learning, supporting people who’ve fallen through the cracks in formal education.
We know a lot of people have had negative learning experiences in the past, so our programme is designed to be different, with no exams and no classrooms. Our unique, evidence-based Turning Pages reading manuals and Count Me In numeracy manuals are used by thousands of learners in prisons and the community to improve reading and numeracy skills.
Prison volunteers live near to their local prison so that they can visit about once a month during the working week to nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by offering advice, guidance, training and support to prison staff and prisoner mentors who help other prisoners to improve their skills 1 to 1.
We are looking for volunteers who are able to give a regular, reliable commitment for ideally two years and able to deliver engaging training to groups of people in prisons. Volunteers do not need to be teachers or qualified traininers, full training will be given. Due to the nature of the role, prison security vetting will be required.
We provide training for the role via e-learning and 4 training sessions which are a mix of live, online and group training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Specialist: Talent Enablement
Location: Remote (UK-based)
Department: People & Culture
Reports To: Manager: Talent Enablement
About QuilomboUK
QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities.
Role Overview
As the Specialist: Talent Enablement, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.
Key Responsibilities
Leadership Development & Training
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Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
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Partner with senior leaders to identify skill gaps and align learning and development (L&D) strategies with organisational objectives.
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Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.
Instructional Design & Content Development
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Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
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Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
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Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.
AI-Enhanced Instructional Design
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Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
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Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.
Onboarding & Integration
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Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
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Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
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Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.
Training Evaluation & Continuous Improvement
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Measure training effectiveness using key performance indicators (KPIs) such as engagement rates, knowledge retention, and behavioural change.
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Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
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Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.
D&I Integration
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Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
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Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
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Advocate for accessible learning design, including accommodations for neurodiverse individuals and those with disabilities.
Qualifications
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Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
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Skills:
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Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms.
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Strong facilitation and storytelling skills for remote and hybrid audiences.
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Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
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Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
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Knowledge:
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Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
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Familiarity with UK compliance standards related to workplace training.
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Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
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Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
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Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.
Personal Attributes
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A visionary thinker who balances creativity with analytical rigour.
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Collaborative bridge-builder who engages stakeholders at all levels.
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Adaptive and empathetic, with a knack for simplifying complex concepts.
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Committed to lifelong learning and amplifying underrepresented voices.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As part of the Government led Gommunities for Afghans programme, we are looking to recruit individuals or groups to make up a team of 6 volunteers to support an Afghan family - you could be friends, neighbours, colleagues, faith groups, veterans, or community organisations are welcome.
We are currently focussed on supporting families across Wales, West Midlands and Scotland but be keen to support elsewhere geographically where possible. With this in mind, you may live in these areas, but we are also delighted to bring volunteers together remotely to support a family.
You will be at the heart of this programme. It is a rewarding opportunity to make a real difference!
The Communities for Afghans programme is a community-led Government initiative supporting families as they rebuild their lives in the UK. It is a Government-approved scheme that enables local people to welcome Afghan refugee famiklies into their community. Volunteers will be supported by us to find housing for a family, provide practical and emotional support enabling them to settle into daily life and feel a genuine sense of belonging in the community.
How community sponsorship work
- Form a Sponsor Group Create a team of six or more volunteers — friends, neighbours, colleagues, faith groups, veterans, or community organisations.
- Training & Ongoing Support Our partners provide full training, so your group feels confident and well prepared. This simple, practical training is offered before you begin and continues throughout the sponsorship journey.
- Identify Suitable Housing With our guidance, your group helps find long-term accommodation. We then match an Afghan family of the appropriate size and ensure the property is suitable and affordable. Government funding is available for rent deposits and related costs.
- Welcome & Support the Family Volunteers help the family register with schools, healthcare, benefits, and local services, while introducing them to the community and supporting them as they adjust to life in the UK.
- Be the Local Point of Contact You act as the family’s trusted guide, helping them navigate the area, understand local systems, and access opportunities that only residents truly know.
- Commit for Three Years Sponsor groups support the family for three years, providing consistency as they grow in independence, confidence, and resilience.
Why Your Support Matters
Volunteering through Community Sponsorship is a powerful act of solidarity. You are not only helping one family — you are strengthening your entire community.
Your support helps families:
- Rebuild their lives in safety and dignity
- Access education, healthcare, and employment
- Learn English and integrate into the community
- Become confident and independent
And your community benefits:
- Stronger local connections
- Celebrated diversity
- Practical meaningful humanitarian action
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.
We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.
We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.
New volunteers should possess good communication and listening skills and the ability to empathise with people they support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Description
As the helpline volunteer, you will be providing support to those that have experienced sexual violence and provide emotional support and information around our services. You will help empower our callers to make their own decisions and provide them with a space to talk about how they feel .
Benefits
As part of this role, you will have the opportunity to
• 8-week training around the impact of sexual violence on survivors
• Increased confidence and interpersonal skills
• You will be part of a support wider team with North London Rape Crisis
• Play a pivotal role in delivering services.
• Gain hands on experience in a dynamic charity working in the Violence against Women and Girls (VAWG) Sector.
• Work as part of a feminist organisation.
Skills and Qualifications Required
An understanding of the issues faced by survivors and a desire to build on this.
• Excellent interpersonal and communication skills
• Approachable and empathetic
• Non-judgemental.
• Ability to maintain confidentiality.
• Reliable, flexible with good time management
• An interest in sexual violence and its impact on women and children.
Training Opportunities
Volunteers will be able to access Solace Women’s Aid’s induction and internal volunteer training programme. Full support will be given to help volunteers understand and carry out any aspect of the role as appropriate. You will also receive an 8 week training with North London Rape Crisis.
Solace exists to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind In Enfield and Barnet combines over 50 years of experience to improve peoples mental health in Enfield, Barnet and beyond. We are led by lived experience and driven by a passion to support and protect people’s mental health in ways that they want.
An exciting opportunity has arisen for a Volunteer Cafe Worker to assist with the day to day running of our community cafe! This volunteer role will include supporting the team to serve hot and cold drinks drinks and food from the kitchen, as well as some cleaning duties and handling card payments. The café serves as a safe space for individuals with mental health challenges.
Key Responsibilities:
- Help create a friendly and inclusive community space in the café by greeting customers with a friendly attitude
- Operate the till with card transactions (training will be provided).
- Maintain excellent hygiene and health & safety standards, including clearing and wiping tables, washing up, and ensuring the kitchen and seating areas are clean and tidy.
No experience required. Food hygiene training is required. Full training will be provided. This volunteer opportunity would suit someone with a strong positive attitude who has effective communication skills. We also require the individual to be reliable and punctual with the ability to be a team player. A resilient and non-judgmental attitude, with a willingness to learn is also required to succeed in this role.
We welcome individuals with lived experience of mental health challenges to apply.
Within our organisation, volunteers are highly valued and essential to delivering our services effectively. We encourage applications from everyone, regardless of their background. This includes people who have personal or professional experience with mental health challenges. We focus on providing comprehensive training, guidance, and supervision to ensure volunteers feel confident and capable in their roles. We support our volunteers' success and offer opportunities to network and socialise with trustees, staff, and fellow volunteers. We are committed to recognising the meaningful contribution every volunteer makes to our community.
This is a part-time, volunteer non paid role across 20 hours per week, on Mondays, Tuesdays, Wednesdays and Thursdays between the hours of 10am - 3pm. Please see attached.
Up to £20 per month of travel expenses will be covered.
Please apply to the volunteering email address attached, with a current CV and covering letter explaining your interest in this role.
Promoting good mental health and empowering everyone experiencing mental health problems to live with, manage and recover from their condition.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The “Friends of St Helena Hospice” is our well known Collection Pot scheme that runs across the local area. Yearly the donations from the pots bring in over £20,000 for the hospice, which helps local people facing incurable illness and bereavement. We are looking for Volunteer Pot Collectors in local communities to assist in the collection and distribution of St Helena collection pots to local businesses in and around their own local area.
Due to the nature of this role and the requirements to visit licenced premises, we cannot accept applications from anyone aged 18 and under.
Main duties of the role
• To issue and collect St Helena Collection pots to businesses in the local community in your specific dedicated area.
• Maintain own records relating to those pots and to be always aware which pots are being given out and which are due for collection.
• Build a relationship with businesses that host a pot and liaise with the community team to ensure supply of new pots.
• Look for new pot locations across the area you cover and liaise with the community team to let them know the new locations.
Training & supervision
Full training and support will be provided in addition to an induction and Health and Safety training. You will also have a line manager who you can report to when needed.
Experience and Qualifications Required
• Organised with a methodical approach
• Confident to approach new and existing businesses to establish a relationship
• Excellent communication skills
• Car driver and access to own vehicle (essential)
• Ability to work on own initiative and as part of a team
We are looking for up to ten UK university students to join our volunteer Student Ambassadors team and help Ygam achieve its social purpose by reaching out to students at university. This will be achieved by advising Ygam on the needs of students, supporting with content development, organising activities at your campus, and join us at events to raise awareness of gaming and gambling harms.
We are seeking individuals who are outgoing, with a confident personality. You will enjoy engaging with other students and be able to advise us on the experiences of students with regards to gaming and gambling.We’d love to hear from students with an interest in mental health, psychology, content development, and gaming.
If you are interested, your application should include a copy of your CV and a cover letter (of no more than two sides of A4) detailing what you would bring to the Ygam Student Ambassador team and how your experiences (life and/or work) demonstrate our values of integrity, empathy, innovation, and empowerment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***
Age UK Notts are seeking individuals who would like to be considered as a volunteer for our Companion Service.
Volunteers will be supporting people in their own homes and in the community within Nottingham and Nottinghamshire and ideally, we ask all applicants to provide a minimum of 1 hour volunteering a week.
The companion service volunteer can choose to be:
• A companion within the person’s home
• A companion outside the person’s home
Examples of the type of support the service offers include:
• Supporting an older person/s hobbies and interests or simply chatting with them in their own home on a regular basis.
• Supporting with digital access & building confidence skills & motivation to access the opportunities of the internet.
• Supporting the person outside of their home e.g., by accompanying them on a walk, to the shops, to a café, garden centre, theatre or cinema or other social activities / community groups.
• Where appropriate, supporting the older person to access other services through information and signposting or referring to the Companion Service Coordinator for support.
We are looking for the following skills/interests:
• Individuals with a genuine interest in the wellbeing of older people who are committed to volunteering on a regular basis.
• Commitment to complete our Volunteer Report Form accurately and regularly.
• Ability to travel for visits in the local community either by car or public transport for those volunteers who choose to participate in this type of activity.
• Digital literacy for those volunteers who choose to participate in this type of activity.
We are looking for volunteers with good daytime availability in specific areas of Nottingham and Nottinghamshire.
Please contact the volunteering team for further information on where specifically in Nottingham and Nottinghamshire.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Role: Trusts and Foundations
We were set up to transform the former Edward Hain hospital, in St Ives, Cornwall, into a community centre for health and wellbeing. The hospital was founded in 1920, with funds from the Cornish Hain Steamship Company. When it closed n 2021, our community, led by the hospital’s League of Friends, came together to save the building for the town. Now it brings together much needed health and wellbeing services, along with social, community and welfare support, all under one roof.
About the role
We are looking for volunteers to help us raise funds from Trusts and Foundations. Grants, such the one we secured from National Lottery, already help keep us open all year. Although previous experience in grant writing would be welcomed, it is absolutely not required. More important are your enthusiasm and desire to help local people. ideally, you will be able to volunteer at least one or two days a month on a regular basis and preferably have access to a computer.
What’s involved?
· Drafting and submitting funding applications with help and support from our team.
· Working with other volunteers and staff to identify new funding opportunities.
· Researching grant-making bodies, trusts, and foundations that can fund the Centre.
The role will suit you if you
· Are comfortable with a computer.
· Have good written communication skills.
· Want to help local residents thrive.
· Can pay attention to detail and follow funder guidelines.
We will support you with
· An induction to volunteering for Edward Hain
· Training and briefings on how trusts and foundations fundraising.
· Coaching on how to draft and submit applications, supported with tools and templates.
- Occasional meetings at the Centre with other volunteers and staff.
We are looking for up to five regular volunteers. There is also an opportunity for significant coaching and development for those interested in pursuing jobs in this field in the longer term and wanting to use this role to develop the necessary skills. For more information contact:
Claire Jefferies Community Hub Officer
Our mission is to provide affordable and accessible health, well-being and community services for St. Ives and surrounding areas, across all ages.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Last year 786,574 people were offered information and support from Victim Support. As a Service Delivery Volunteer you will provide specialist support services for people affected by crime.
Why volunteer with us?
- Make a difference - you will volunteer directly with victims and/or alongside staff.
- Gain skills and experience - you will receive training on how to provide practical and emotional support.
- Join our community - you will be part of a large community of over 1,500 volunteers and staff.
- Beyond your role – attend one of our many events/webinars and join one of our six Equality, Diversity & Inclusion networks.
Volunteering with Victim Support in West Yorkshire
As a Volunteer in West Yorkshire you will:
- Be working on all crime types.
- Become trauma informed.
- Learn about the work of criminal justice agencies.
- Progress by specialising in specific crime types (e.g. Domestic Abuse, Sexual Violence, Hate Crime, Children and Young People, Homicide and Road Death, and Major Incident.)
- Community Engagement and networking opportunities.
- Be able to attend local volunteer team meetings
- Annual Milestone Awards.
What do we ask of you?
In order to join us as a Service Delivery Volunteer, you must:
- Be 18 years of age or over.
- Be able to volunteer for at least 3 hours per week, for at least 12 months.
- Undertake training over a 10-week period – this includes five virtual training days as well as completing a workbook and online learning modules.
- Undertake an enhanced DBS check & be part of the DBS update service.
- Be able to provide two satisfactory references.
- Have an active email address that you are comfortable using in order to engage with VS communications.
Expenses
- All Victim Support volunteers are entitled to out-of-pocket expenses incurred whilst volunteering, including travel and lunch.
Diversity Matters
- VS strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
- VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
- We are happy to make reasonable adjustments to support you through the application process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Charity Champion (volunteer)
As a Volunteer Charity Champion, you will have the opportunity to support the North West Ambulance Charity team achieve their mission in a variety of different ways to suit you. The NWAS charity are looking for motivated, enthusiastic and passionate volunteers wanting to work flexibly and help contribute to the growth of the charity. You will play a key part in a variety of tasks that may include supporting fundraising events, awareness days, collections and community engagement.
Why we want you
The North West Ambulance Charity provides support to the North West Ambulance Service above and beyond what NHS funding can provide. The NWAS Charity is solely reliant upon generous donations and fundraising from the public, businesses, grant funders, staff and volunteers to fund life-saving equipment and other projects to benefit the health, wellbeing and safety of patients, staff, and our communities.
We won’t ask you to do anything you’re uncomfortable with. You may only wish to be involved in volunteering at charity events for example, but you might not be comfortable with bucket collecting. As a Charity Champion you will have the opportunity to choose the area of support you prefer.
What you will be doing
- Supporting the Charity with its fundraising and engagement events for example at bucket collections, cheering on runners in challenge events or helping on a stall at a summer fair.
- Representing the Charity positively through giving talks, presentations or cheque presentations.
- Identifying locations to take collection tins and assist with the collection of full boxes.
- Raising the charities profile in your own community through delivering posters and flyers.
- Encouraging others to get involved-inspiring colleagues, friends and family to support the charity.
The skills you need
- Enthusiasm and understanding about what the North West Ambulance Charity does.
- A friendly, confident and personable manner.
- Good communication skills and a willingness to engage with the public.
- Reliability and punctuality.
- Happy to represent the North West Ambulance Charity.
- Access to a vehicle or public transport.
- Able to work as part of a team or independently.
What's in it for you
- The chance to meet new people and be part of a supportive team.
- The opportunity to expand your own skills and knowledge of the charity sector.
- Agreed travel expenses.
- A branded t-shirt for use whilst representing the NWAS Charity.
- Appropriate induction and training for your role as Charity Champion.
- The opportunity to make a real difference to the lives of people we support in our work.
Community based
Minimum age 18
Disclaimer - All Charity Champions are expected to uphold the NWAS values and represent the charity in line with its policies and codes of conduct.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Looking for a way to give back to your local community without a long-term commitment? Not sure exactly what you’d like to do, but know you want to help?
Sometimes we come across one-off community tasks that just need a few volunteers to give us a good old Yorkshire helping hand. We also know life can get very busy and people don’t always have time to commit to a regular volunteering role.
Being a Community Squad volunteer is a flexible way to get involved. You’ll find out when and where one-off tasks are happening near you, and you can choose to help whenever it suits. There’s no ongoing commitment, you’re in control.
As a Squad volunteer, you’ll regularly receive updates about opportunities across Yorkshire. There’s no obligation to sign up for any of them, but if something catches your eye, just put your name forward. We’ll send you all the details you need, and you simply turn up on the day!
Tasks vary widely, so there’s something for everyone. You might help at a community clean-up, plant spring bulbs, hand out leaflets, put out grit or clear a path when it’s snowed for a neighbour. Or you could be handing out popcorn at a cinema event, making cups of tea at a social club, supporting someone with their digital devices, creating glitter tattoos at a children’s event, or writing letters to customers who are isolated.
There will be lots of varied things to help with!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for volunteers (21yrs+) to befriend a child or young person in care or leaving care. To provide opportunities for them to develop a meaningful. long-term relationship.
W E A R E L O O K I N G F O R S O M E O N E W H O
Can establish a positive, stable and long-term relationship with a young person.
Is reliable, non-judgemental, a good listener and able to engage with a child/young person.
Can promote the young persons developmental, social, emotional, cultural and religious needs.
Can value and respect the wishes and feelings of the child or young person and where necessary can advocate on their behalf.
Can adhere to policies and procedures at all times with emphasis on confidentiality, safeguarding, health & safety and relevant local authority procedures.
Is 21+ years old Has a full UK driving licence and access to a vehicle.
W H A T C A N I E X P E C T T O B E D O I N G ?
Meeting with the young person on a regular basis in the community for a couple of hours.
Engage with the young person in recreational/educational and fun activities.
Help them to explore new experiences to build their self-confidence and self-esteem.
Act as a positive role model for the young person.
W H A T A R E T H E B E N E F I T S
You will receive a thorough induction programme and training for the role.
You will receive quarterly supervisions and ongoing support from a member of the team.
You will make a real difference to a young persons life.
You will have opportunities to meet with other volunteers and young people.
Out of pocket expenses will be reimbursed.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.
Detailed description
We are looking for Volunteer Administrators for the following locations:
Broadwater Family Centre, Stevenage
Windmill Family Centre, Hemel Hempstead
Sopwell Family Centre, St Albans
Westfield & Littlebury Family Centre, Watford
The BECC Family Centre, Borehamwood
Main responsibilities
·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.
·Answer telephone calls and take messages accurately.
·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.
·Input data into systems, ensuring accuracy and confidentiality.
·Help maintain an organised and tidy reception and office space.
·Support the preparation of publicity materials, newsletters, and information displays.
·Signpost visitors to the appropriate staff member for further support.
·Uphold safeguarding, confidentiality, and health & safety policies at all times.
Skills / Abilities / Experience / Qualities
·Friendly, welcoming, and professional manner.
·Good organisational and communication skills.
·Basic IT skills (Microsoft Office, email, internet)
·Reliable, punctual, and able to work as part of a team.
·Respectful of confidentiality and sensitive information.
·Understanding of diversity and inclusive practice.
·Previous office or reception experience is helpful but not essential.
Training / Support
·A full induction to the service and specific site will be provided.
·Requirement to undertake One YMCA online training courses
·To understand and implement One YMCA’s policies.
·Ongoing support and regular 1:1 meetings
·Access to organisational events throughout the year including Socials, Conferences and Training opportunities.
Additional Information
·Undergo enhanced DBS check
·X2 References required
·Undertake additional training as and when required
·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.







