Training volunteer roles

Put your crafting skills to use and become an Art Group Volunteer at our fun social Thursday group!

We are looking for a ‘people person’ to assist at this weekly group: being a welcoming and encouraging presence; helping the facilitator to set up activities, and being alongside our clients while they learn new skills and have a go at different art and craft techniques.

You don’t need to be an expert – just enthusiastic to ‘have a go’ and a willingness to be creative.

VOLUNTEER WANTED!

Calling People-Powered Leaders and Visionary Organisers to join our new charity as our HR & Volunteering Manager

Urban Youth is on a mission to build a vibrant, inclusive community youth work charity for young Londoners—and we need a dynamic HR & Volunteering Manager to shape our people-powered foundation. If you’re passionate about uplifting others, cultivating talent, and building a team culture rooted in care and connection, we’d love you on board.

Time Commitment: approx. 4–6 hours per week (flexible scheduling)

Your Mission Should You Choose to Accept It:

• Set up and develop key HR systems and volunteer management strategies for a growing youth work charity.

• Coordinate volunteer recruitment, induction, and wellbeing initiatives.

• Support inclusive and ethical practices that ensure all team members feel seen, supported, and valued.

• Collaborate with Trustees and team leads to embed a culture of integrity and compassion from the ground up.

• Help build a movement that gives young Londoners the tools to flourish—professionally, personally, and socially.

Urban Youth isn’t just an organisation—it’s a heartbeat of community, belonging, and bold dreams. We want every team member and volunteer to thrive, and every young person to find joy, connection, and inspiration.

Ready to build the culture behind the mission? Let’s create something unforgettable—together.

URBAN YOUTH

Building Futures | Forging Connections | Creating Memories

Are you looking to volunteer your time and knowledge to support Age UK Oxfordshire who are seeking Trustees with specific skills to work closely as part of their Board.

Age UK Oxfordshire are an independent local charity supporting older people to maintain their independence and live life to the full, focusing most resource on reaching those older people who face a struggle, whether through low income, poor health or loneliness.  They are striving for a world where every older person and unpaid carer is seen, heard, included, and valued.

Trustees play a vital role as Board members, ensuring the organisation has solid plans in place to achieve their aims and that funding is being used positively to do this.  They are looking for enthusiastic individuals who will work in partnership with fellow Trustees, CEO and the Leadership team to ensure that Age UK Oxfordshire delivers on their vision, mission, and values.

Specific areas of focus for the board:

Given the needs of the charity and the skills of the current board members, they are looking for experience in HR, Governance, Adult Social Care and Lived experience is always welcomed.

They value and are actively seeking to increase diversity on their board in order to bring broader perspectives, achieve stronger community representation, inform sound decision-making, and help them serve more effectively and inclusively.

Could this be the ideal role for me?

To be considered for this role, you will require the following skills and competencies:

• Commitment to the organisation. 
• Willingness to devote the necessary time and effort.
• An understanding and acceptance of the legal duties, responsibilities, and liabilities of trusteeship.
• Good, independent judgement.
• An understanding and knowledge of good governance.
• Able to work effectively as a member of a team.

What's in it for you

• Volunteering experience
• Interaction with leadership teams and board activity
• Working with different sets of people
• Annual strategic away day with Trustees and Leadership Team

Currently trustee meetings are held quarterly and alternate holding meetings virtually and in person in Abingdon. The meetings last about 2.5 hours. In addition, there are up to two away days a year and an AGM. Papers typically require about two hours reading per meeting.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law. 

These unremunerated roles are open to all.  To apply for these exceptional opportunities, please submit your CV and supporting statement via the Charisma website.

If you would like to have an initial discussion with Sandra Smith, Associate Director of Charisma Charity Recruitment, prior to submitting your application, please get in touch via the Charisma website.

Closing date for applications: 10th August 2025

Interview date: TBC 

As a Welcome volunteer, you will be an invaluable part of the Birmingham team, supporting the hub to deliver vital frontline services. You'll be the first point of contact for clients and visitors, assisting the hub team with duties, and supporting the operation of the Shelter office in their day-to-day business 

You’ll act as the first point of contact for our clients, helping to understand their needs and help them access necessary advice and assistance through the duty or appointment services. Being a positive presence in the hub to ensure visitors feel comfortable and welcomed.

This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to assist local people with a range of housing issues as well as providing practical guidance and providing a friendly, listening ear. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.

Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA 

Supervised by: Volunteer Coordinator

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a Welcome Volunteer, you’ll be supporting the day-to-day work of Shelter’s Advice Team as they provide advice and guidance to the people visiting the Birmingham hub. 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the advice we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Main Tasks include:

• Greeting people who come to the office and aiding in Reception 

• Communicating with clients via phone and email to share updates on their case and to gather information. 

• To obtain feedback and service user consents 

• Signposting clients to relevant services and providing useful information. 

• General tasks (e.g. photocopying, scanning, and filing).

Skills and experience required:

• Good communication skills and the ability to understand the needs of our clients.

• The ability to speak Somalian or Arabic would be helpful, but certainly not essential 

• Interest in housing issues; welfare benefits; debt; community care 

• The ability to work as part of a team and value and communicate effectively with others

• Confident using Microsoft Office, including Outlook, Excel, Teams and PDF documents to a good standard 

• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection 

To enable you take part in this opportunity Shelter will:

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy.

Benefits of Volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

Sense College Loughborough is a specialist Further Education (FE) college, supporting students between 16-25, who have a wide range of disabilities. We aim to prepare young people to be as independent as possible and help them to achieve their long term goals. We offer different pathways and work with Loughborough College, to help students gain the skills, experience, knowledge and confidence to achieve these goals. 

Candidates interested in the role of Lay Governor at college must be able to demonstrate commitment to Safeguarding, Strategic leadership and a passion to Further Education particularly Specialist Education. A understanding of issues facing the post 16 specialist education sector would be desirable. If you feel you have the ability to make a positive contribution to meetings and provide constructive challenge to support senior managers at the college we would love to hear from you. We anticipate that the successful candidates will need to commit a minimum of 4 half days per term to the role in relation to meetings and preparation. The ability to attend other ad-hoc college events and visits would also be very welcomed.

The role of members of the Governing Body is to provide strategic leadership, support and constructive challenge to the college senior management team to ensure that Sense College provides an excellent education experience for all students. The Governors will work with the college senior management to ensure the college offers a broad based curriculum to maximise the teaching and learning experiences of all its students, with demonstrable outcomes. Sense College Loughborough Lay Governors will attend 3 full committee meetings a year, plus 3 extra meetings for their chosen sub-committee. Meetings last from 90 minutes for sub-committees and 2 hours 30 minutes for the full committee, Lay Governors will come prepared and engaged, having done the reading the prior and ready to ask any questions they may have. Governors of Sense College have a varied role encompassing a range of duties. Much of this is undertaken through participation in the full Governing Body meetings and Sense College sub-committees according to a governor`s experience and skillset, and through college visits.

Some examples of governor duties are below, noting that these are not exclusive:

• Reviewing, approving and monitoring the implementation of the Sense College 2022-2025 Strategic Plan
• Approving the final Sense College Annual Self-Assessment Report (SAR)
• Reviewing and monitoring progress and outcomes from the Sense College Quality Improvement Plan (QuIP)
• Reviewing students’ progress and achievements through a range of products i.e. case studies, reports and visits to Sense College
• Reviewing college data against Key Performance Indicators and dashboards.
• Participating in Ofsted inspection meetings on governance to support Sense College and the college senior management team
• Monitoring implementation of safeguarding (SfG) procedures, keeping updated with current SfG legislation and governors Prevent responsibilities
• Monitoring college budget performance with the emphasis on new students  referrals funded through the Education and Skills Funding Agency
• Attending and participating in governor training events, student celebrations and college visits 

About us 

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

Sense values 

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Become our Founding Volunteering Coordinator / Manager - Approx. 4–6 hours per week | Flexible and people-focused | Central leadership opportunity

Help Build the Beating Heart of SUNSHINE

SUNSHINE is a fresh new start-up charity on a mission to tackle loneliness with joy, community, and connection. 100% volunteer-led, powered by kindness, and ready to launch across London and beyond — we’re building a movement where no one feels forgotten or alone.

But every movement needs its heartbeat. And that’s where you come in.

We’re seeking a compassionate, organised, and inspiring Volunteer Coordinator / Manager to build and lead the people-powered engine that makes SUNSHINE shine.

What You’ll Do

This isn’t just a coordinating role — it’s an opportunity to shape our entire volunteer experience from day one. You'll:

• Design and manage volunteer pathways — from recruitment to retention.

• Develop roles and opportunities — ensuring volunteers feel valued, empowered, and impactful.

• Create a vibrant, inclusive team culture — fostering belonging, passion, compassion and joy.

• Provide support and care — offering guidance and nurturing wellbeing in your team.

• Collaborate across SUNSHINE — working alongside Trustees and the Manager to ensure volunteers are embedded in every initiative.

You’ll help build a volunteer experience that doesn’t just support our charity — it defines it.

Who We’re Looking For

We welcome anyone with a love for people, an eye for organisation, and a heart for change. Ideal skills include:

• Volunteer Management: Develop and lead our growing volunteer base.
• Recruitment & Onboarding: Design processes that welcome people with warmth and clarity.
• Team Building: Create a fun, meaningful, and purpose-driven culture, full of team spirit and excitement.
• Wellbeing & Support: Ensure volunteers feel seen, appreciated, and cared for.
• Communication & Organisation: Keep everything flowing, thriving, and coordinated.

Whether you’ve done this before or want to grow into the role, we’re here to support you.

Why Join Now?

Because the foundation is still being laid — and your ideas, energy, and leadership will shape it all.

• You'll be one of the first faces of SUNSHINE, forming the culture we’ll be known for.

• You’ll directly impact lives, not only of those we serve, but of every volunteer you empower.

• You’ll help build a community that uplifts everyone involved.

Ready to Build a Joyful Movement?

If you believe volunteering should feel like home... If you’re ready to lead with heart and create a team bound by purpose... If you’re excited to be at the core of a charity redefining connection…

We need you.

JOIN OUR TEAM. JOIN OUR MISSION. JOIN SUNSHINE.

This is an exciting time in our growth as we look to grow our governance systems, build on our successes and ensure we are a radical, dynamic organisation rooted in our anti-racist and anti-oppressive values.  We are looking for a new Chair for our Trustee board, to join us and help lead and shape the future of the organisation. 

Job Title: Admin Assistant                                                                               

Reports To: Department Manager 

Location: Remote 

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
Solta o Jogo is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a dedicated Admin Assistant to support the day-to-day coordination and administrative operations behind this exciting and community-driven programme.

Position Overview:
The Admin Assistant will play a vital role in supporting communication, event coordination, documentation, and volunteer tracking. This position is perfect for someone looking to gain hands-on experience in nonprofit administration, event logistics, and team coordination. The role offers flexibility, skill development opportunities, and the chance to make a meaningful impact within the community.

Key Responsibilities:

Event Coordination Support

• Schedule and manage logistics for project events, workshops, and community showcases.

• Track bookings, rehearsals, and venue use to ensure a smooth timeline.

• Support RSVP management and communication for performances and activities.

Data & Documentation Management

• Maintain and organise project records such as attendance sheets, registration forms, and feedback.

• Ensure digital files are properly stored and accessible for all team members.

• Assist in compiling reports and summaries post-events.

Communication & Liaison

• Serve as a contact point for public and internal queries related to the project.

• Help coordinate communication between departments involved in the project (HR, Marketing, PR, Finance).

• Communicate with facilitators, artists, and partners to confirm details and provide logistical support.

Resource & Inventory Support

• Track inventory of promotional and event materials.

• Assist in coordinating procurement and delivery of materials for activities and performances.

Volunteer Coordination

• Monitor onboarding progress of volunteers engaged in Solta o Jogo.

• Assist with preparing and maintaining volunteer schedules.

• Provide administrative support during volunteer briefings and training.

General Administrative Duties

• Take meeting minutes and circulate action items.

• Help draft internal updates, task lists, and team reminders.

• Provide general clerical support as needed.

Required Qualifications:

Education:
No specific degree required, but experience in administration, event coordination, or office support is desirable.

Skills & Attributes:

• Excellent organisational and time-management skills.

• Proficiency in Microsoft Office (especially Word and Excel).

• Strong verbal and written communication skills.

• Attention to detail and ability to multitask efficiently.

• Friendly, professional, and proactive attitude.

• Ability to work independently as well as collaboratively with remote teams.

Benefits:

• Gain practical experience in nonprofit administration and cultural event coordination.

• Work flexibly with a remote, supportive team.

• Contribute to a vibrant, meaningful community project.

• Receive mentoring and transferable skill development.

• Local travel reimbursement for any in-person events or meetings (if applicable).

Equality Statement:

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we welcome applications from individuals of all backgrounds.

This is an exciting new role, the purpose of which is to gather feedback from both clients and stakeholder to assess the broader impact of our work.

We are looking for a volunteer to undertake follow up phone calls to clients, this might be after an intervention with them or at intervals after closure. To ensure we a complaint with GDPR, we record consent, and this is stored on our inhouse Client database CRM. 

The volunteer will be provided with a list of questions to ask to gather feedback and would be expected to detail the responses. 

Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA 

Supervised by: Birmingham Volunteer Coordinator

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a Client and Stakeholder Feedback Volunteer, you’ll be supporting the day-to-day work of Shelter’s and providing updates on client's experiences. Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Main Tasks include 

• Make follow-up phone calls to stakeholder and clients after they have accessed our services to gather feedback from them. 

• Ask set questions when speaking with stakeholders and clients to see if and how advice has made a difference to them and record their responses. 

• Assessing and adding in quantitative and qualitative data to our client database (CRM). 

• Present the responses in an accessible format e.g. using Word or Excel. 

• Identify key findings and/or trends and discuss with relevant team member(s) 

• Provide insight into improvements for the activities involved 

Skills and experience required 

The aim of the post is to gather information and feedback regarding the service we offer and the impact this has made. Therefore, we are looking for somebody who is:

• Comfortable interacting with stakeholders in person and over the telephone 

• Is considerate of tone and language during interactions. 

• Has good listening skills. 

• Has strong written skills and the ability to take detailed and accurate notes of the discussion whilst on the telephone or in person. 

• Has good IT skills, including experience using MS Office software such as Excel and Forms. 

• Is resilient to potentially challenging conversations, while understanding the boundaries of the role. 

To enable you take part in this opportunity Shelter will

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy. 

Benefits of Volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills

This role will allow us to see the effects of the housing advice and workshop delivery received by clients and professionals and if there are any additional impacts such as increased sense of stability or more confidence in their rights. 

This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to support local people with a range of housing issues. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community. 

We are looking for a Program Coordinator for our Scouts Program based in Ioannina, for a minimum commitment of 6 months.

In this role, you’ll be coordinating the daily planning and delivery of activities for young refugees in two refugee camps: Katsikas and Agia Eleni.

The program consists of English language classes, educational workshops and excursions outside of the camp. The program engages around 50 children at each site, between the ages of 8 and 17, the majority of whom are from Iraq, Afghanistan and Syria.

For this role:

Initially, you will work closely with the outgoing Program Coordinator to learn how the program functions. This may last a few weeks and may include preparing and delivering sessions in line with your skills, supporting teachers, and helping organise weekend excursions. This gives us a chance to see your capacities and conduct a thorough handover. 

Role Description:

You will…

• Coordinate, delegate, and manage a team of 4-5 volunteers in the daily operations of the Scouts Program
• Develop current programming in coordination with the Programs Manager and project team member
• Assess impact and effectiveness of the program in line with its objectives
• Plan and deliver effective educational and outdoor activities, within a theme-based, modular curriculum
• Ensure a high quality of program implementation, with the ability to provide behaviour management and safeguarding training to new volunteers
• Directly supervise and support project team to ensure effective inductions and transfer of key skills/knowledge take place between short term team members
• Liaise and collaborate with relevant local and national authorities and stakeholders
• Represent Second Tree in relevant external meetings with international actors (UNHCR, IOM, ASB, Intersos, TDH) or local authorities (municipality, army, police, etc)
• Capture and compile relevant M&E on the program
• Conduct interviews with volunteer candidates

Skills:

You are able to. . .

• Oversee the delivery of program activities and the completion of vital administrative and logistical tasks
• Be accountable and efficient, making sure that tasks that you take up are completed in the agreed timeframe
• Be honest and transparent, being able to give and receive feedback in the most straightforward way
• Have a strong sense of humor, being able to make fun of yourself is key
• Care for people, the interests of the people we work with should always be your first concern
• Instil the values above in the people that work with you
• Prioritise and delegate tasks effectively, ensuring all deadlines are met
• Manage individuals effectively to create a positive team environment in which shared problem solving is encouraged
• Communicate in English, both written and orally
• Learn quickly, managing a wide-ranging and intense workload

Knowledge:

You understand…

• What is required to work and effectively communicate in complex and volatile contexts
• Essential background of the refugee crisis and its impact
• Essential behaviour management techniques which can be employed effectively with children and young people
• Your own personal leadership skills/profile and how to effectively manage a team

We offer:

• Accommodation in a shared house.
• Transportation to/from work.
• After completion of a three-month trial, if you commit long-term, small monthly expenses refund.

In certain periods of the year, demand is extremely high, and the volunteer houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the volunteer houses are full, this would allow us to offer a volunteering opportunity to someone that cannot afford to pay rent.

NOTE: If you require a visa to stay in Greece for the minimum ten-week commitment, please know that as a Greek NGO, we are unable to sponsor your visa.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.