Training volunteer volunteer roles

Our volunteers are vital members of the Citizens Advice Barnet team.

If you’re looking for a worthwhile experience and excellent training, there may be a suitable volunteering role waiting for you at Citizens Advice Barnet.

Volunteering is a great way to contribute, use and gain skills, make friends and feel part of an enthusiastic team.

Most of the work we do is carried out by highly trained volunteers. We very much value the work of all our volunteers, who strongly uphold the aims and principles of the Citizens Advice service.

After successfully completing the initial training, you will:

• assist clients on reception,
• call back clients who have been referred to us,
• give advice via email,
• speak to clients on our helpline,
• support clients in person at drop-in advice sessions throughout Barnet,
• undertake administrative tasks supporting the advice team.

Purpose of the role

• help provide an effective and efficient advice service to members of the public,
• help influence government and other organisations by collecting evidence of the effect of their actions on the lives of clients for the Research & Campaigns team to use,
• help us raise essential funds to continue our work by collecting evidence of the need we address and our impact.

Qualities Required:

• being open, approachable and non-judgmental,
• ability to communicate effectively in writing and in person,
• a good level of literacy and numeracy skills,
• a good level of IT literacy,
• ability to commit to 2 days a week for at least 9 months,
• ability to commit to and work within the aims, principles and policies of the Citizens Advice service.

Role summary

St Helena co-works with the Look Good Feel Better charity by hosting and providing workshops to our patients with a cancer diagnosis. These workshops give practical advice and support to people living with cancer and who face emotionally challenging experiences while living with cancer.

Every workshop offers an invaluable opportunity to talk to others in a similar situation, whilst helping support people with their changing appearance. People leave LGFB workshops feeling empowered, motivated and less isolated – allowing them to look good but feel even better. Applicants will need to register on the LGFB volunteer site if successful and subject to their approval.

Applicants must be over 18 years of age and an enhanced adult & child DBS check will be carried out for this role. 

Main duties of the role

• Provide LGFB workshops in accordance with the complementary therapy policy and procedure, as well as the code of ethics and practice.

• Assess patients’ treatment and documentation of given treatment and patient response.

• Uphold the confidentiality guidance in all matters relating to the patient or their family. 

• Be generally aware of patients’ needs and always ensure the dignity of the patients.

• Maintain good infection control practices at all times

• Prepare the LGFB workshop before and tidy away afterwards

• Adhere to the dress code requirements.

• Seek support and advice when needed.

• Provide feedback, including reports of any adverse effects, to the Complementary Therapy Lead.

• To undertake any other tasks as requested/deemed appropriate with the nature of the role.

• Complete all paperwork and feedback clearly and objectively

• Adhere to relevant and current protocols for the practice of the LGFB workshops. 

Training & supervision

We will provide you with the LGFB registration links, and any training links they expect as stated on the website.

Other training includes:

• There will be an induction to the hospice and all volunteers must undertake mandatory health and safety and equality and diversity training. In addition, all volunteers in a patient facing role have to undergo an enhanced Adult & Child DBS check, undertake safeguarding, accessing personal information (medical record information) and lone working training

• To undertake an induction into the LGFB workshops and CT team

• To attend meetings/supervision

Experience & qualifications required

• You will need to be qualified and hold the appropriate certifications in the relevant practice:

                                  o L2/L3+ Beauty therapy (with facial skin care and makeup units)

                                  o Work for a cosmetic brand, and 1+ years’ hands on experience in skincare and make-up application.

• You will also need plenty of enthusiasm, a positive attitude and the true desire to make a difference.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. 

Volunteer Fundraising & Partnerships Officer

Organisation: Skills Development Training
Location: Flexible (Remote with occasional meetings and community events in London)
Commitment: Minimum 1 day per week (Flexible)
Role Type: Volunteer

Help Create Opportunities for Disadvantaged Young People

Are you passionate about making a real difference? Do you enjoy developing creative ideas, building relationships, and helping worthwhile causes grow?

Skills Development Training is looking for a proactive and enthusiastic Volunteer Fundraising & Partnerships Officer to help us raise vital funds that support disadvantaged young people across our programmes.

This is an exciting opportunity for someone who wants to gain valuable fundraising experience while helping transform the lives of young people through education, skills development, mentoring, and employability projects.

About Us

Skills Development Training is a charitable organisation dedicated to supporting disadvantaged and underrepresented young people by providing skills training, creative opportunities, mentoring, and pathways into employment and further education.

Our mission is to remove barriers, inspire confidence, and equip young people with the skills and opportunities they need to achieve their full potential.

The Role

As our Volunteer Fundraising & Partnerships Officer, you will play a key role in helping us secure the funding needed to expand our impact.

You will have the opportunity to develop and implement creative fundraising ideas while building meaningful relationships with businesses, community groups, and individual supporters.

Key Responsibilities

• Develop innovative fundraising campaigns and ideas.
• Identify new fundraising opportunities and income streams.
• Approach local and national businesses for sponsorship and corporate donations.
• Build relationships with corporate partners and community organisations.
• Research charitable trusts, foundations, and grant opportunities.
• Support online fundraising campaigns and digital donation initiatives.
• Promote fundraising activities through social media and online platforms.
• Help organise fundraising events and community initiatives.
• Encourage regular giving and supporter engagement.
• Work alongside the charity's leadership team to develop long-term fundraising strategies.

We're Looking For Someone Who

• Is passionate about supporting disadvantaged young people.
• Has excellent communication and relationship-building skills.
• Is creative, proactive, and full of ideas.
• Enjoys networking and engaging with businesses and communities.
• Can work independently and take initiative.
• Has an interest in fundraising, sales, business development, marketing, or partnerships (experience is welcome but not essential).
• Is confident using email, social media, and online research tools.

What You'll Gain

• The opportunity to lead your own fundraising initiatives.
• Experience building corporate partnerships.
• A professional reference after successful volunteering.
• The chance to make a genuine difference to the lives of disadvantaged young people.
• Experience that strengthens your CV for careers in fundraising, charity management, business development, marketing, corporate partnerships, and the voluntary sector.

Time Commitment

• Minimum commitment of 1 day per week.
• Flexible volunteering to fit around work or study.
• Remote volunteering available, with opportunities to attend meetings and fundraising events where appropriate.

Why Join Us?

Every donation helps us provide opportunities that many young people would otherwise miss. Your creativity, enthusiasm, and determination could directly help fund life-changing programmes, workshops, mentoring, and employment opportunities for disadvantaged young people.

By joining Skills Development Training, you'll become part of a passionate team committed to creating brighter futures and stronger communities.

If you're ready to use your skills to make a lasting impact, we'd love to hear from you.

Volunteer role - Hub Volunteer

Volunteer manager - Manager

Where you will be based - Property/on-site

Why we want you

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.

By volunteering with us in one of our busy Donation Processing Hubs you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Researching valuable and vintage stock.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for this role - no prior experience is required
• Happy to be part of a team and collaborate effectively with others

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Disclaimer

Additional information: - We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. - We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.

Our shops help raise vital funds, and volunteering with us is a great way to make a difference, meet new people, and join a fantastic team. Volunteering in our shops offers a variety of exciting tasks. From sorting, steaming, and pricing donations to spotting hidden gems, you'll roll up your sleeves in the backroom and assist on the shop floor. Engaging with customers is key, whether you're serving with a smile, working the till or helping donors complete Gift Aid forms.

Creating a warm, friendly and inviting space is just as important. You'll help design eye-catching window displays, keep the space tidy, and use your creativity to ensure everything looks its best, encouraging customers to return.

No special skills are needed as we’ll show you what to do, and we provide all the training you’ll need. But if you have any experience or particular interest, tell us; it may be helpful. 

Job description:

Job Title: Learning & Development Coordinator

Location: Remote (UK-based)

Department: People & Culture

Reports To: Manager: Learning & Development

About QuilomboUK

QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities.

Role Overview

As the Learning & Development Co-ordinator, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.

Key Responsibilities

Leadership Development & Training

• Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
• Partner with senior leaders to identify skill gaps and align learning and development (L&D) strategies with organisational objectives.
• Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.

Instructional Design & Content Development

• Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
• Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
• Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.

AI-Enhanced Instructional Design

• Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
• Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.

Onboarding & Integration

• Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
• Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
• Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.

Training Evaluation & Continuous Improvement

• Measure training effectiveness using key performance indicators (KPIs) such as engagement rates, knowledge retention, and behavioural change.
• Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
• Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.

D&I Integration

• Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
• Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
• Advocate for accessible learning design, including accommodations for neurodiverse individuals and those with disabilities.

Qualifications

• Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
• Skills:
• Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms.
• Strong facilitation and storytelling skills for remote and hybrid audiences.
• Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
• Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
• Knowledge:
• Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
• Familiarity with UK compliance standards related to workplace training.
• Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
• Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
• Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.

Personal Attributes

• A visionary thinker who balances creativity with analytical rigour.
• Collaborative bridge-builder who engages stakeholders at all levels.
• Adaptive and empathetic, with a knack for simplifying complex concepts.
• Committed to lifelong learning and amplifying underrepresented voices.

Volunteer role - Stock Specialist Volunteer

Volunteer manager - Shop Manager

Where you will be based - Batley hub

Why we want you

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community.

You have a specialist knowledge and interest that means donations can be accurately valued, you can assess the condition of items accurately, ensuring only quality goods are put on sale.

No prior retail or online selling experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Chatting to customers who drop off donations and other members of the team.
• Preparing stock to be put out on the shop floor, ready for sale.
• Researching valuable, rare, antiquated and vintage stock.
• Photographing and listing items for the online shop.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for volunteering in the retail space
• A specialist knowledge and understanding in your area of interest
• Happy to be part of a team and collaborate effectively with others

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Disclaimer

Additional information: - We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. - We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.

The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal.  Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year.  They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.   

Helping Volunteers are responsible for welcoming visitors onto our premises, providing a warm and welcoming atmosphere (along with a cup of tea), and supporting our Listening Volunteers to help everything run smoothly.

We are looking for volunteers who have the empathy to greet distressed visitors, the willingness to undertake a variety of admin and other tasks and the resilience to support their team.  Our HVs need to be proactive, self-starters and team players with a basic understanding of IT. We ask for a weekly commitment of four hours for a period of at least six months.

We are primarily recruiting Helping Volunteers for our Hammersmith and Liverpool Street sites.

About Us

Bright Futures and the Hillel Bright Futures Trust are proud to be South London's leading SEND community hub. Based in Croydon, we offer a vital range of education, training, and well-being services. We mainly serve children aged 4 to 19 years, extending up to 25 years for individuals with special educational needs and disabilities (SEND).

We are deeply family-centred. We firmly believe that "a happy parent is a happy child." Because we champion equal opportunity and community support, over 90% of our services are delivered completely free of charge. This life-changing charitable work is only possible through the dedication of our incredible team and volunteers.

The Opportunity

Are you looking to use your professional leadership and management skills to make a real social impact? We are seeking two proactive and highly organised Volunteer Operations Leads (Directors) to jointly support the hands-on delivery of our vital community hub programmes.

Guided directly by the CEO, you will work together to ensure our diverse services run smoothly, remain on time, and stay within budget. This rewarding role offers high-level operations management experience within the charity sector, allowing you to act as a central pillar across our entire organisation.

What You Will Do

As part of a dual-lead operational team, your role will span a range of business and project administration duties:

• Programme Delivery: Jointly manage and deliver community hub programmes (90% of which are free), ranging from our Homeschooling Hub to After-School and Holiday Clubs.
• Stakeholder Coordination: Support staff, volunteers, and external stakeholders, ensuring the team remains timely, professional, and kind during service delivery.
• CEO Support: Coordinate directly with the CEO to manage workflows, schedule essential meetings, and align project timelines.
• Human Resources: Assist with tracking volunteer onboarding records and training schedules.
• Fundraising Support: Help track grant applications and coordinate local fundraising events.
• Communications & Social Media: Create engaging content using Canva and manage our active social media profiles to promote hub activities.

What We Are Looking For

Essential Skills:

• Tech Literacy: Mastery of the full Microsoft Office Suite, including Microsoft Teams.
• Design Tools: Proficiency in Canva to create engaging social media and marketing graphics.
• Communication: Warm, professional written and verbal communication skills.
• Organisation: Strong time management, budget awareness, and the ability to manage diverse administrative tasks

Desirable Criteria:

• Driving License: A clean, valid UK driving license is highly preferred.
• Background Checks: A current Enhanced DBS check is ideal, though we can arrange this for you.

Commitment & Flexibility

We require a combined commitment across our core office days: Monday, Wednesday, and Thursday, with online remote workflows on Tuesday and Friday.

As this is an official job-share arrangement, the two Operations Leads will divide and coordinate these days between them to ensure seamless operational cover across the 3 core days.

What We Offer You

• Free Hot Lunch: Provided daily at our hub.
• Travel Expenses: Full reimbursement of reasonable travel costs.
• Well-being Support: Access to our Employee Assistance Programme (via Bright HR).
• Professional Development: Free targeted training where required to enhance your performance.
• References: A high-quality reference upon successful completion of your placement.
• Environment: A friendly, supportive team environment making a genuine difference.

 Volunteer Opportunity: Family Mentor – Southend-on-Sea 

Are you compassionate, reliable, and looking to make a real difference in your community this summer?

Volunteering Matters is seeking dedicated Family Mentors to support local families facing challenges such as isolation, mental health difficulties, and parenting pressures. By volunteering just 1 hour a week, you can help parents build confidence, strengthen family relationships, and create positive outcomes for children.

✅ Full training provided
✅ Ongoing support from experienced staff
✅ Flexible volunteering opportunity
✅ Travel expenses reimbursed
✅ Valuable experience and references for future employment

No professional qualifications are required – just patience, empathy, and a commitment to supporting families over a six-month period.

This is a rewarding opportunity to develop new skills, enhance your CV, and make a lasting impact in Southend-on-Sea.

Volunteer role - Hub Volunteer

Volunteer manager - Manager

Where you will be based - Property/on-site

Why we want you

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.

By volunteering with us in one of our busy Donation Processing Hubs you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Selecting, sorting, and pricing donated stock.
• Researching valuable and vintage stock.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for this role - no prior experience is required
• Happy to be part of a team and collaborate effectively with others

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

Disclaimer

Additional information: - We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. - We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.

St. Barnabas House and Chestnut Tree House provide specialist palliative care within the hospices and in the comfort of patients' homes, treating adults and children with advanced progressive life-limiting illnesses.

To ensure our shops are packed with new and exciting stock and look appealing, we rely on a team of volunteers working behind the scenes to make this happen at our Retail Distribution Centre in Worthing. It's a hive of activity, with donations sorted from bags of clothes, and boxes of Bric-a-brac, to large furniture items.
This is an excellent role if you like being part of a team and enjoy keeping active. There's always lots to do, and it's fascinating when our volunteers spot something rare and valuable.

You can volunteer for one or more shifts a week for a morning, afternoon, or all day, but we're delighted to consider any time that suits you, even if it's just a couple of hours.

Apart from a willingness to help, no special skills are needed because we'll show you what to do and provide all the training you'll need.

Please note you must be over 18 to apply for this role.

As a Macmillan Information & Advice Hub Volunteer, you’ll get a chance to meet new people and be part of an amazing team of Volunteers. It is really important to us that we provide the practical and emotional assistance required to our clients and that's why both Macmillan and ourselves will give you the support, supervision, volunteer insurance, and training required for the role.

The Hub is a drop in facility aimed at giving advice to local residents living with cancer, their friends and family or even fellow professionals. You will be providing face-to-face assistance which will include giving out high quality Macmillan advice resources or signposting to other service (all with the support of an employed Co-ordinator). You will also be providing emotional support by showing empathy, actively listening, and providing encouragement and reassurance. The Hub is based in Hastings Town Centre (the old Town Hall) and you could volunteer for as little as half a day.

We are currently looking for 1 volunteer for Friday mornings and 1 for Friday afternoons

You will be reimbursed relevant costs and it's really easy to start the volunteering process with us. If you’re over 18 years old and ready to make a huge difference to a cancer patients life, just click on ‘Apply’ and start filling in your details!