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Neuroendocrine Cancer UK, Remote
£45,000 - £55,000 per year based on experience
Help shape the future of a growing charity by leading the systems, people, and processes that make lasting impact possible.
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Page 4 of 6
Remote
£45,000 - £55,000 per year based on experience
Part-time (3 days per week )
Temporary (1 year contract)
Job description

About the Role 

Neuroendocrine Cancer UK is entering an exciting phase of growth and development. To make the greatest difference, we need to grow in a way that is structured and sustainable, and that’s where you come in.

We’re looking for our first Director of Operations: a strategic, hands-on leader who can turn vision into action and passion into plans. Working closely with our new CEO, you’ll ensure that our people, systems, and processes all work together to deliver effectively for the communities we serve.

This is a unique opportunity to shape the organisation’s future. You’ll combine strategic oversight with operational delivery across key areas including HR, finance, compliance, governance, IT, and organisational processes. As a senior leadership team member, you’ll strengthen internal systems, support staff and make sure day-to-day operations align fully with our mission, values, and strategic goals.

Ultimately, you will help build the strong foundations and infrastructure that enable Neuroendocrine Cancer UK to grow sustainably, deliver high-quality services, and deepen its impact for the communities we support.

About the Charity 

We are Neuroendocrine Cancer UK. We exist to address the unmet needs voiced by the neuroendocrine cancer community, supporting patients and their loved ones with the physical and psychological burden of neuroendocrine cancers. Through awareness, research, better funding and support, we can give our community the attention it deserves

Our vision is for a world in which people know how to recognise, diagnose, treat, care for, and cure patients with neuroendocrine cancer. 

We are a Charity driven by strong values of equity, excellence, collaboration, honesty, transparency and integrity.

Key Responsibilities 

  1. Operational Oversight and Delivery 
  • Lead and manage a small in-house operations team (2 staff members) and oversee the work of external consultants as required to deliver operational plans aligned with strategic goals. 
     
  • Drive the successful delivery of existing services, overseeing day-to-day operations, ensuring services are delivered efficiently and to a high standard while supporting the implementation of new initiatives and improvements. 
  • Ensure systems and processes are fit for purpose and support delivery of strategic goals. 
     
  • Management and maintenance of the Salesforce system.
     
  • Maintain oversight of service development, ensuring it reflects user feedback and sector innovation (with Directors/Managers). 
  • Lead audits and evaluations to ensure service effectiveness and continuous improvement. 

2. Governance and Compliance (working with CEO) 

  • Maintain compliance with all relevant legislation, including safeguarding, data protection, and health & safety. 
  • Develop and oversee policies and procedures that uphold good governance, safeguarding, GDPR, digital governance, and ethical standards. 
  • Act as Designated Safeguarding Lead (DSL) and Data Protection Officer (DPO). 
  • Provide assurance to the CEO and Board on compliance and operational risk. 

3. Financial Stewardship and Operational Management 

  • Support the CEO in ensuring financial sustainability. 
  • Oversee day-to-day budgeting, financial reporting, and grant management. 
  • Ensure timely processing of payments, payroll, and contracts. 
  • Support income generation through sound financial planning and operational oversight. 
     
  • Review all processes, procedures & delegations and suggest updates as necessary.

4. People and Organisational Development 

  • Support the CEO to recruit and induct staff.
  • Work with CEO to oversee HR matters including performance management (with HR support). 
  • Prioritise staff wellbeing, engagement, and professional development. 
  • Support the CEO in succession planning and building organisational resilience. 

5. Service Quality and Improvement 

  • Work with relevant management team to ensure high-quality service delivery aligned with user needs and feedback. 
  • Monitor performance and report on impact to CEO and trustees. 
  • Drive operational improvements and support the development of new initiatives. 

6. Insight, Data, and Continuous Improvement 

  • Collect, analyse, and report operational data to support decision-making. 
  • Oversee monitoring, evaluation, and audits to ensure accountability and learning. 
  • Support research and innovation projects by ensuring operational systems are robust and effective. 
  • Work with the board & CEO to review all processes, procedures & suggest updates as necessary.

 Person Specification 

About you

You’re an experienced operational leader who thrives on making things work — strategically, efficiently, and with people at the heart of it all. You know how to turn plans into action and are equally comfortable shaping systems, managing budgets, or guiding a team through change.

You bring strong leadership experience, a deep understanding of good people management practices, and sound knowledge of compliance, safeguarding, and data protection. You’re confident managing financial systems and overseeing budgets, and you know how to balance strategic thinking with hands-on delivery.

You’re at your best in collaborative, purposeful environments — someone who communicates clearly, builds trust, and helps others do their best work. You’re also pragmatic and calm under pressure, able to bring clarity and stability as the organisation grows and evolves.

Above all, you’re motivated by purpose. You share our commitment to the mission and values of Neuroendocrine Cancer UK, and you want to use your operational skills to help an organisation with real impact go even further.

Essential 

  • Proven experience in operational leadership and management
  • Strong knowledge of people management practices, compliance, safeguarding, and data protection. 
  • Experience of managing budgets and overseeing financial systems. 
  • Strong line management and team development, with the ability to lead staff and volunteers. 
  • Excellent communication and organisational skills. 
  • Ability to balance strategic thinking with hands-on delivery. 
  • The ability to lead through change and embed new ways of working effectively. 
  • Commitment to the mission and values of the charity. 

Desirable:

  • Experience in a small charity or nonprofit organisation. 
  • Experience of charity governance
  • A relevant qualification in safeguarding, HR, or data protection
  • Experience managing Salesforce or similar CRM systems

Why Work With Us?

  • Be part of a small, passionate, and values-driven team making a tangible difference.
  • Shape the future of the organisation at a pivotal stage of growth.
  • Take on a broad and varied leadership role with the chance to influence across all areas.
  • Receive support for professional development, training, and personal growth.
  • Enjoy a remote and flexible working environment.
Posted by
Neuroendocrine Cancer UK View profile Organisation type Registered Charity Company size 6 - 10

To support and inform patients and families from diagnosis, enabling access to the best care and treatment.

Posted on: 16 October 2025
Closing date: 09 November 2025 at 23:30
Tags: Operations, Cancer, Health / Medical

The client requests no contact from agencies or media sales.