Southwark Law Centre
Job Description
Job Title: Operations Manager
Reports to: Executive Director
Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)
Hours: Full-Time – 35 hours per week
Main Objectives
· To oversee the smooth running of the Law Centre
· To ensure we have the right systems in place to support staff to work efficiently.
· To identify opportunities to use tech to support our mission.
· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.
Key Responsibilities
1. IT Coordination
- Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
- Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
- Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
- Identify and implement opportunities for digital transformation and improved operational efficiency.
- Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
- Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
- Providing basic training to staff on systems and tools
- Maintain the asset register.
- Maintain the organisation’s IT plan and update it annually
2. Systems
· Lead on our paperless working processes
· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.
· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.
· Negotiate and manage our contracts with printing providers
· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.
· Manage the organisation’s telephony.
3. Data and Reporting
- Maintain a clear overview of the data collected by the organisation.
- Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
- Develop new reports to feed into our billing and accountancy as well as various audits.
- Review and analyse the organisation’s data to understand trends and to assist with service development.
- Play an integral role in using data to communicate the impact of the organisation.
4. Data Protection
· Overall responsibility for the data protection obligations of the organisation.
· Keeping abreast of changes and updates to Data Protection legislation.
· Delivering regular training to staff on Data Protection.
5. Finance and Billing
· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.
· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.
· Support casework staff with training and technical solutions to allow them to bill files efficiently.
· When needed, to work with the finance manager and practice manager to coordinate regular payment runs.
· Attendance at regular meetings of the Finance Sub-Committee.
6. Support to Executive Director
- Member of the senior management team, contributing to strategic planning and organisational development.
- Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
- Coordinate and chair regular meetings of the IT Working Group
- Report regularly to the Trustees on operational issues
7. Regulatory Compliance
- Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
- Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.
8. Professional Development
- To attend regular support and supervision and appraisal meetings.
- To keep up-to-date and to meet identified learning and development needs as appropriate.
9. Teamwork and Service Development
- To attend and contribute to staff meetings
- To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
- To network and liaise with external agencies as agreed.
10. General
- To uphold and promote the Aims and Principles of the Law Centre
- To be available to work outside normal office hours on occasion as required and notified in advance.
- To undertake any other duties that are compatible with the functions of the post.
Person Specification
Essential
- Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
- A minimum of two years experience in a similar role, or relevant transferrable skills.
- Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
- Excellent verbal and written communication skills
- Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
- Confident, self reliant, capable of taking the initiative and working autonomously.
- Good attention to detail.
- Exceptional problem-solving skills.
Desirable
- Experience managing and developing case management systems or similar software.
- Demonstrated ability to manage budgets and supplier relationships effectively.
- Experience in supporting legal or advice services organisations.
- Knowledge of the operational challenges facing community-based organisations.
Registered Charity 
21 - 50
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity to influence and impact the educational experience and outcomes of children in east Newcastle, North Tyneside, and Hartlepool. At the heart of our trust is the aim to nurture, educate, achieve and transform the lives of all young people within the communities we serve across the North East.
We are a mixed Multi-Academy Trust, with eight schools (6 primary, 2 secondary) and a mix of community and Church of England schools. We are a fully inclusive, working with a range of stakeholders to ensure the best outcomes and destinations for our pupils.
NEAT is looking for people to join our Local Governing Committees (LGCs) as school governors. We're open to hear from any candidates who are motivated to contribute to the enhancement of education in our schools, whether that be with years of education experience, or with new insights and innovative thinking about how schools and Academy Trusts can and should support learners and other stakeholders.
Our LGC members (school governors) come from a wide range of backgrounds. What they have in common is that they want to help our schools be the best they can be and our pupils to succeed. People who know our local communities bring real insight to the LGC.
We're especially keen to support people who may not have much opportunity to be involved in governing bodies, and those from underrepresented groups. If you have a passion for supporting pupils and some relevant skills or experience, we're keen to hear from you.
As a governance volunteer, our LGC members have the opportunity to use and develop their skills in:
- building relationships and networks
- teamwork
- communication and influencing
- strategic thinking
- problem solving
- using data
- leadership and Board practice
- specialist areas such as Careers, Health & Safety, Special Educational Needs (SEND), or Safeguarding
Being a school governor is not only a great way to use your existing experience and expertise in your community, but is a great way to learn new skills, receive training in leadership and board skills, upskill and make a difference. There's a wealth of opportunities for personal and professional development, networking, and working with a range of people from different backgrounds, professions, and life experience.
Our governance volunteers (school governors) have direct impact in the community through:
- decision making in the best interests of pupils to improve their education, wellbeing and future prospects and raise community aspirations
- shaping school policies and aims, allowing teachers to focus on delivering high-quality educational experiences
- stakeholder engagement to ensure that the voices of staff, parents, pupils and other stakeholders are heard
Most LGC members have a four-year term of office, except for co-opted members who are appointed for one year. They attend around four meetings each year, which are usually held late afternoon/early evening during term-time. LGC members are also involved in scrutiny activities in school, which usually happen once or twice a term during the school day. LGC members also participate in decision-making panels (for admissions and exclusions) for schools in the Trust. The average time commitment for our LGC members is 8-12 hours per month.
NEAT takes safeguarding seriously, and all governance volunteers are required to undertake a vetting process (including DBS check) during appointment to best safeguard our pupils and schools.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity to influence and impact the educational experience and outcomes of children in east Newcastle, North Tyneside, and Hartlepool. At the heart of our trust is the aim to nurture, educate, achieve and transform the lives of all young people within the communities we serve across the North East.
We are a mixed Multi-Academy Trust, with eight schools (6 primary, 2 secondary) and a mix of community and Church of England schools. We are a fully inclusive, working with a range of stakeholders to ensure the best outcomes and destinations for our pupils.
NEAT is looking for people to take a leadership role as Chairs/Vice Chairs of our Local Governing Committees (LGCs). We're open to hear from any candidates who are motivated to contribute to the enhancement of education in our schools, whether that be with years of education experience, or with new insights and innovative thinking about how schools and Academy Trusts can and should support learners and other stakeholders.We are looking for people who can work with a range of people to support our schools, leading the governors and coordinating with school and trust leaders and external stakeholders.
Our LGC members (school governors) come from a wide range of backgrounds. What they have in common is that they want to help our schools be the best they can be and our pupils to succeed. People who know our local communities bring real insight to the LGC.
We're especially keen to support people who may not have much opportunity or experience with governing bodies, and those from underrepresented groups. If you have a passion for supporting pupils and some relevant skills or experience, we're keen to hear from you.
As a governance volunteer, our LGC members have the opportunity to use and develop their skills in:
- building relationships and networks
- teamwork
- communication and influencing
- strategic thinking
- problem solving
- using data
- leadership and Board practice
- specialist areas such as Careers, Health & Safety, Special Educational Needs (SEND), or Safeguarding
Being a school governor is not only a great way to use your existing experience and expertise in your community, but is a great way to learn new skills, receive training in leadership and board skills, upskill and make a difference. There's a wealth of opportunities for personal and professional development, networking, and working with a range of people from different backgrounds, professions, and life experience.
Our governance volunteers (school governors) have direct impact in the community through:
- decision making in the best interests of pupils to improve their education, wellbeing and future prospects and raise community aspirations
- shaping school policies and aims, allowing teachers to focus on delivering high-quality educational experiences
- stakeholder engagement to ensure that the voices of staff, parents, pupils and other stakeholders are heard
Most LGC members have a four-year term of office, except for co-opted members who are appointed for one year. They attend around four meetings each year, which are usually held late afternoon/early evening during term-time. LGC members are also involved in scrutiny activities in school, which usually happen once or twice a term during the school day. LGC members also participate in decision-making panels (for admissions and exclusions) for schools in the Trust. The average time commitment for our LGC members is 8-12 hours per month.
For LGC Chairs, there is need to be involved in contact with a range of stakeholders within the school, the community, and across the trust. This will include more frequent meetings in school, possibly during the day, although many of these may be outside normal school hours. Depending upon school priorities, we would expect the typical Chair time commitment to be around 15-20hrs per month, although some of this can be done online and by phone around work and home commitments.
NEAT takes safeguarding seriously, and all governance volunteers are required to undertake a vetting process (including DBS check) during appointment to best safeguard our pupils and schools.
The client requests no contact from agencies or media sales.