Volunteer befriender volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Can you commit to volunteering for a minimum of 2 years?
Do you have 2 to 4 hours spare a month?
Do you live in Milton Keynes?
Would you like to befriend a child or young person in care and make a long-term friendship with them?
If yes, then volunteering for Reconstruct may suit you.
An Independent Visitor is an adult volunteer who befriends a young person in care and develops a long-term friendship with them. This often involves helping young people develop new interests, skills and hobbies or going on outings such as to the cinema, bowling or just a walk in the park.
You must be 21+, available for flexible working and able to commit to a minimum of 2 years. As a volunteer, you would spend about 2-4 hours every month with your allocated child.
Each volunteer is carefully matched with a child or young person in care in their local area who shares similar interests.
WHAT DO INDEPENDENT VISITORS DO?
- Visit a child monthly and becomes a trusted adult friend to them.
- Provide a consistent and reliable adult with a view to building a trusting and positive relationship with the child.
- Provide a child with the opportunity to try new activities and spend time with them away from their placement. This in turn can enhance progress and resilience of children, by building self-esteem, strengthening mental health, and opening new social relationships outside of the care system.
WHAT SKILLS AND EXPERIENCE DO YOU NEED?
- Interpersonal Skills – Ability to easily build rapport an identify with children and young people.
- Communication – Excellent communication skills, good report writing skills.
- Committed – Willing to commit to a child for at least one year and preferably two years.
- Role Model – A good role model for a child or young person who may have experienced difficult times during their childhood.
- DBS Check – We will carry out safer recruitment checks and you will be required to have an Enhanced DBS check.
Examples of activities can include:
- Sports
- Play football
- Cinema
- Bowling
- Go to the library
You will be allocated a budget for each visit for your activity, and payment of your expenses, are paid so you are not out of pocket. These include, travel costs, and parking.
As part of the recruitment process, candidates will be required to attend necessary training for the role. Interviews will be arranged in due course thereafter.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy cooking and sharing your skills?
We are a looking for friendly volunteers with a passion for cooking to join us in the kitchen! The people we support in Taunton would love your help to develop their skills, follow recipes and have fun while sharing the enjoyment of cooking.
If you would like to make a difference and make friends along the way, we would love to hear from you!
Activities will include:
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Helping the people we support to cook, follow recipes, make healthy meals, chose ingredients and feel confident in the kitchen
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Giving guidance on various kitchen skills, including safety and hygiene
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Supporting with meal planning and learning about healthy meals and snacks.
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Being there for company, friendship and fun
We are looking for someone who is:
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Friendly and enthusiastic
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Confident in the kitchen and happy to share skills and advice
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Comfortable chatting with people with learning disabilities and autism.
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Reliable and willing to commit to volunteer regularly (exact times/days can be agreed)
A DBS check and two-character references will be required for this role.
What you’ll gain from being a Discovery volunteer:
Discovery supports people with learning disabilities and autism, helping them to live more independently at home and in the community.
Our volunteers play a vital role in our work and in return, we support them with:
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Access to free online training (with access to 800 plus courses)
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Comprehensive support from professional, friendly and trained Dimensions staff
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Reasonable expenses may be reimbursed as agreed
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An opportunity to gain real experience in the social care sector
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Here’s 5 reasons you’ll love to volunteer in our shops:
1. It's fun
2. It's flexible
3. You'll learn and share skills
4. You'll be making a difference
5. You'll work with a great team
We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.
Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests.
Volunteering in the shop
Our Bearsden Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.
It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.
Why volunteer with Save the Children?
In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.
Skills and experiences we seek
We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.
We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.
What happens next?
After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).
How to apply
Express your interest on email via the apply button.
Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our amazing team of vibrant & diverse volunteers helps us run over 600 shops. Our stores sell lots of great donated & new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.
Our retail stores are the face of our charity on the high-street and in local communities. We have loads of amazing stock donated to us every week, and this all needs to be sorted, tagged and put on the shop-floor for sale!
Making sure our shops look fantastic is another task you can get involved with. You may also be required to help out on the till too, but we will show you how that works during your time volunteering with us. We value the contribution of everyone who supports Barnardo’s.
You will be a friendly face of Barnardo’s by volunteering in one of our shops. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.
Why we want you
Our amazing team of vibrant & diverse volunteers helps us run over 700 stores. Our stores sell lots of great donated and new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.
What you will be doing
- Work on the till processing sales and returns
- Prepare stock, including sorting, steaming and pricing
- Create stylish window displays
- Replenish stock on the shop floor
- Stock-take and other administrative tasks
The skills you need
- Friendly and helpful
- Happy to be part of an amazing team of staff and volunteers
- Enthusiastic about the work of Barnardo’s
- Flexible and willing to do a variety of the shop tasks
What's in it for you
- Have fun and meet new people
- Develop skills for your CV including confidence, teamwork and problem solving
- Make a difference to the lives of children, young people and their families
- Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
- Full training and experience of working in retail as a volunteer
Disclaimer
We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team on our website.
Location:
Unit 3, Centrepoint Retail Park, Aberdeen, Aberdeenshire, AB25 3SQ, United Kingdom
Minimum age: 14 years
Please note: we only accept applications from those residing in the UK
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Can you commit to volunteering for a minimum of 2 years?
Do you have 2 to 4 hours spare a month?
Do you live in South Gloucestershire?
Would you like to befriend a child or young person in care and make a long-term friendship with them?
If yes, then volunteering for Reconstruct may suit you.
An Independent Visitor is an adult volunteer who befriends a young person in care and develops a long-term friendship with them. This often involves helping young people develop new interests, skills and hobbies or going on outings such as to the cinema, bowling or just a walk in the park.
You must be 21+, available for flexible working and able to commit to a minimum of 2 years. As a volunteer, you would spend about 2-4 hours every month with your allocated child.
Each volunteer is carefully matched with a child or young person in care in their local area who shares similar interests.
WHAT DO INDEPENDENT VISITORS DO?
- Visit a child monthly and becomes a trusted adult friend to them.
- Provide a consistent and reliable adult with a view to building a trusting and positive relationship with the child.
- Provide a child with the opportunity to try new activities and spend time with them away from their placement. This in turn can enhance progress and resilience of children, by building self-esteem, strengthening mental health, and opening new social relationships outside of the care system.
WHAT SKILLS AND EXPERIENCE DO YOU NEED?
- Interpersonal Skills – Ability to easily build rapport an identify with children and young people.
- Communication – Excellent communication skills, good report writing skills.
- Committed – Willing to commit to a child for at least one year and preferably two years.
- Role Model – A good role model for a child or young person who may have experienced difficult times during their childhood.
- DBS Check – We will carry out safer recruitment checks and you will be required to have an Enhanced DBS check.
Examples of activities can include:
- Sports
- Play football
- Cinema
- Bowling
- Go to the library
You will be allocated a budget for each visit for your activity, and payment of your expenses, are paid so you are not out of pocket. These include, travel costs, and parking.
As part of the recruitment process, candidates will be required to attend necessary training for the role. Interviews will be arranged in due course thereafter.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Volunteer Urban Ranger
Responsible to: Urban Ranger
Location: Various outdoor spaces across BD3, BD4 and BD5
Hours: Anything from two hours here and there, to two days a week.
Expenses: Travel expenses will be reimbursed for bus tickets, train tickets or car mileage
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At Better Place Bradford, our mission is to identify and oversee improvements to local parks and outdoor spaces with the aim of providing a healthier and happier environment for babies, young children and families. We work across larger parks, pocket parks, community centres, streets and green spaces across BD3, BD4 and BD5.
We are seeking an enthusiastic, passionate, and highly motivated individual, who is looking to gain some practical landscape maintenance experience.
As a Volunteer Urban Ranger, you’ll play a vital role in maintaining the upkeep of our sites, regularly checking that each site is safe, inviting, and free from rubbish — noting any issues that arise.
Duties include: Litter clearance, sweeping sand back into the sand pits, weeding, planting, watering plants, affixing signs, checking in on the Little Free Library boxes, strimming, raking leaves, supporting at event days, promoting responsible use and enjoyment of our sites.
This role is for you if you;
- Enjoy being outdoors (in all weather)
- Are not afraid of physical work
- Want to make a difference in your local area
- Are comfortable getting to sites across BD3/BD4/BD5
- Enjoy interacting with members of the public
- Want to gain practical landscape maintenance experience
- Are looking for an intro into the environmental / conservation / ranger sectors
Volunteers must be in the UK already.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Reader is recruiting volunteers to lead Shared Reading groups in Runcorn and Widnes within Liverpool City Region
Volunteer opportunities have arisen to train as a group leader with the UK’s largest Shared Reading charity based in Liverpool.
The Reader is recruiting volunteers to lead community Shared Reading groups at Halton Lea Library on Fridays, 2pm - 3.30pm which is open to all, while also welcoming speakers of other languages, and a second ESOL (English for Speakers of Other Languages) group at Widnes Library on Wednesdays, 12.30pm - 1.30pm (beginning September 2025), to support their wellbeing.
At Shared Reading groups, people connect and share experiences using stories and poems. There is no pressure to talk or read aloud.
Why Volunteer at The Reader?
As a Volunteer you will receive in-depth training, as well as ongoing support from the charity, both online and at our home in The Mansion House, Calderstones Park. You will also become part of a thriving community of ‘Reader Leaders’ who lead groups across the city and the country.
Group leaders extend the charity’s mission to take Shared Reading to those who need it most. The Reader’s aim is to create an atmosphere of inclusivity where everyone feels at home. Applicants do not need to be a literature expert. Anyone is welcome to apply.
100% of new community volunteers would recommend volunteering with The Reader (2024)
What can you gain from being a volunteer at The Reader?
- Make a meaningful difference to others.
- Deepen your personal experience of reading.
- Be part of a passionate volunteer community.
- Contribute to building a more connected and inclusive society.
The Reader is looking for someone with:
- A passion for bringing diverse people together in their community.
- Empathy, patience, the ability to listen and to hold a range of perspectives.
- A desire to explore a range of literary texts and genres.
- Reliability and commitment to leading a regular Shared Reading group.
If you're interested, please submit your application through this process or visit our website and navigate to the 'Become a Volunteer' page.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Cats Protection we help thousands of cats each year thanks to our dedicated and passionate volunteer groups and teams, all of which help our cats in different ways. Our treasurer volunteers maintain the finances of local groups and teams, ensuring they hold the funds needed to continue their vital work. Cats Protection relies solely on donations from generous members of the public, and our treasurer volunteers help make sure these funds are spent in the most effective way.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Preparing budgets
- Keeping accurate financial records
- Reporting financial records via ‘Cashlog’ (Cats Protection supplied software)
- Paying invoices and volunteer expenses
- Being part of a team which ensures there are sufficient funds to meet expenditure
- Updating and advising others on income received, expenditure and available funds
- Managing and monitoring donations made to the group
- Following financial procedures e.g. Gift Aid returns and VAT claims
Time expectation
Our current volunteer treasurers usually spend between 2 to 4 hours per week in this role. More hours may be required at certain times, such as towards the end of the financial year but support is always available.
Making a better life for cats, because life is better with cats


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Here’s 5 reasons you’ll love to volunteer in our shops:
1. It's fun
2. It's flexible
3. You'll learn and share skills
4. You'll be making a difference
5. You'll work with a great team
We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams are key to raising vital funds for our work and act as incredible advocates for the rights of children both in the UK and around the world.
Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests.
Volunteering in the shop
Our Belmont Road Shop Volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting and pricing stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.
It’s up to you how much you commit. We have volunteers who support for a couple of hours a week and some do more. Many people volunteer either a morning or an afternoon each week - this is something that will be discussed at the selection stage, after you’ve applied.
Why volunteer with Save the Children?
In over 110 countries, we support children to transform their lives. By providing live-saving short-term help, and pushing for deep-rooted social change, we help children take, their future into their own hands. We believe every child has the right to learn. Every child should have good food to fuel their bodies and every child should have medicine when they're sick.
Skills and experiences we seek
We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning and to follow our policies as well as be an excellent representative for Save the Children.
We know that our shop teams are stronger when they are inclusive and representative of their communities. Everybody can make a real difference. People come to us for all sorts of reasons, from all backgrounds, and we will do what we can to find a role that works for you.
What happens next?
After you’ve filled in an application, we will invite you for an informal trial shift. It’s a great opportunity to visit the shop, meet some of our existing volunteers and have a go at some of the tasks that you would be supporting with as a shop volunteer. Hopefully allowing you to get a feel for the role and make sure it’s for you. We also ask for a couple of references (these don’t have to be formal workplace ones, just someone who has known you for over 6 months and isn’t related).
How to apply
Express your interest on email via the apply button.
Please note that this is a voluntary, unpaid role, based in the UK. We are unfortunately not able to provide support with visa requests.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Applicants must live in Watford, Hertfordshire (UK) or surrounding area.
Befriending Coordinator for Watford and Three Rivers Refugee Partnership (WTRRP)
Job Summary: A befriending coordinator role is available WTRRP. Befriending is one of the longest running services at the charity and it has recently been reviewed so that volunteers and clients are receiving the best and most supportive experience possible. A coordinator is required to ensure the smooth running of the service and that the new Befriending vision and policy is carried out.
Principal Responsibilities:
● Be a point of contact to all Befrienders.
● Help with the organising and allocating of befrienders with befriendees, with the support of Casework Coordinator, in a timely manner.
● Encourage befrienders to empower clients and create a self-sufficient service.
● Communicate with befrienders and Casework Coordinators to determine whether the befriending relationship is suitable or needs to end.
● Raise any safeguarding issues immediately with the Safeguarding Lead and/or a member of the Committee.
● Develop a good, trusting and listening relationship with befrienders and remain in regular contact with them to ensure they feel supported in their time volunteering.
● Forward on any volunteers to the Emotional Support Counsellor, if needed.
● Liaise with others involved in the partnership such as Drop-In Volunteers, Casework Coordinator, Volunteer Coordinator and Committee members.
● Be fully aware of, comply with, and promote, safe systems of work to protect the health, wellbeing and safety of all volunteers and clients whilst befriending.
● Work constructively as a team member to make a positive contribution with all volunteers from the Partnership.
● Attend bimonthly volunteer, coordinator meetings and casework meetings if required. All based in Watford and/or via Zoom.
● Facilitate frequent befriender meetings to create a supportive culture.
Requirements of the Role:
● 7-10 hours a week with some attendance on Tuesdays 11.30-1.30pm at St Mary’s Church, Watford.
● Empathetic, patient and well organised.
● Act as an ambassador for WTRRP and uphold its vision.
Skills:
● An ability to communicate effectively in writing, over the telephone, face to face and in an appropriate manner with volunteers and clients.
● Ability to work respectfully and modify behaviour in relation to volunteer’s and client’s different needs.
Desirable experience:
● Previous befriending experience.
● Previous volunteering experience.
● Experience of people management or of a people-facing role.
If you are interested in becoming a Befriending Coordinator and would like an application form please contact us.
If you want to have a chat about this role, please let us know and someone from the Partnership will contact you.
Send CV
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marmalade Connections is a time-limited, one-to-one project covering most of the South West. Based on the enabling/empowering social prescribing model, trained volunteers make weekly calls to project members for up to 15 weeks, focusing on their specific needs and interests. The project supports those in our community who are the most socially isolated, and who experience chronic loneliness (feeling lonely all or most of the time).
Marmalade Connections is not a 'befriending call project'. These conversations lead to volunteers signposting the project members to local social activities and community support, to improve their social connections long term.
As a Marmalade Companion Volunteer, you will support one or occasionally two of our project members (the people we support) for a period of up to 16 weeks. The role involves phoning a matched member once a week for a friendly call lasting about 30 minutes plus researching potential social connection and activity opportunities. You will receive training on how to build up a trusted telephone relationship with your project member(s) to enable you to support and signpost them to relevant services and activities. The aim of this project is to help reduce social isolation and loneliness and to support your project member(s) to discover lasting connections in their community.
We exist to help create a society where we recognise that loneliness exists and support each other to make new connections
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an Albanian speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!
Many older adults and vulnerable individuals in the UK’s Albanian-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.
What is the Talking Bubble Project?
☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Albanian.
Why volunteer with us?
✔ Support members of the Albanian-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose
Requirements:
✔ Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.
How to get involved:
Simply apply through CharityJob’s website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.
✔ Open to UK residents only.
Help us spread kindness and connection within the Albanian-speaking community across the UK!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an Urdu speaker looking for a meaningful way to give back to your community?
We invite you to become a volunteer for our Talking Bubble Project!
Many older adults and vulnerable individuals in the UK’s Urdu-speaking community experience loneliness and isolation. By offering just a small amount of your time each week, you can make a big difference by providing companionship and a friendly voice in their native language.
What is the Talking Bubble Project?
☎︎ A phone-based service that connects volunteers with individuals who may feel isolated or lonely. Through regular phone calls, you’ll have the opportunity to build friendships, brighten someone’s day, and provide much-needed emotional support—especially for those who feel more comfortable speaking Urdu.
Why volunteer with us?
✔ Support members of the Urdu-speaking community in the UK
✔ Make a meaningful impact on someone’s life
✔ Enjoy flexible volunteering hours
✔ Receive training, ongoing support, and a reference upon completion
✔ Enhance your own sense of fulfilment and purpose
Requirements:
Volunteers must complete an online Safeguarding Adults Level 2 training and undergo a DBS check—both fully paid for by the organisation.
How to get involved:
Simply apply here through the CharityJob’s website. No previous experience is required—just a friendly, compassionate nature and a willingness to listen.
Open to UK residents only.
Help us spread kindness and connection within the Urdu-speaking community across the UK!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for Activity Leaders and Activity Assistants to help deliver activity session for various groups of young people and children visiting Cameron's Cottage.
Cameron's Cottage is a outdoor nature education centre for children and young people, based at RSPB Franchises Lodge on the edge of the New Forest. The Cottage has capacity to sleep up to 19, and welcomes both day visiting groups and those coming for a residential stay. RSPB staff lead the groups in a range of different activities, including nature walks, team building games, wildlife surveys known as 'bioblitz', conservation tasks, mindfulness walks and so much more! We are looking for volunteers who would be able to assist RSPB with delivering these activities, and there is the possibility for you to build up confidence and ability to lead these activities, if you are interested.
Please visit our volunteering page to find out more info and fill out our online form to help us connect young people back to nature!
The RSPB brings people together – people like you – to protect the things that matter to us all.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main purpose of the role
To provide telephone friendship service to veterans (and their partners) in their own homes.
Key focus
- To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
- The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
- Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
- Report any concerns or problems to the volunteer coordinator immediately.
- To record information about the call on the telephone log and submit this monthly.
- Read and understand the information provided as part of the induction training.
- Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
- Adhere to Royal Star & Garter confidentiality policy.
- To take care of own Health & Safety and that of others affected by your volunteering activities.
- Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.
Time commitment
Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.
Our Values
We are a values-based organisation and strive to demonstrate our values in all we do:
With love: We carry out our work with love, care and compassion
Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives
As a family: We work and live as one team, one family, one community
Standing in their shoes: We show admiration and respect for people and never forget what they have done
Take courage: We are not afraid to what is right and what is needed
What we are looking for from volunteers
Essential skills and attributes
It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:
- You enjoy working as part of a team
- You understand how to operate within a confidential environment
- You are aware of the needs of older people
We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.
Behaviours & characteristics
- Good listening and communication skills
- Naturally patient and able to demonstrate sensitivity
- Reliability and at the same time flexible to changing needs
Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.
Pathway to becoming a volunteer
- Application Form
- Informal meeting
- References
- Enhanced Disclosure & Barring Check
- Induction Training
Other information you need to know
This is a remote role, and you will be required to attend online induction training.
You will need access to a phone to make calls and access to emails to receive information regarding your calls.
The client requests no contact from agencies or media sales.