Volunteer coordinator jobs in London, greater london

Help underrepresented founders take their businesses to the next level through our flagship LEVELS entrepreneurship programme.
Join 20/20 Levels as a Programme Co-ordinator and play a key role in delivering pitch nights, workshops and founder support.

This is an exciting, hands-on role supporting the smooth delivery of our LEVELS Business Development Programme, which empowers early-stage entrepreneurs from ethnic minority and low socio-economic backgrounds to launch, grow and scale their ventures. You’ll help coordinate sessions, engage founders, support events such as Demo Days and Pitch Nights, and work closely with facilitators, mentors and partners to ensure every cohort has an outstanding experience.

If you’re organised, people-focused, passionate about entrepreneurship and driven by social impact, this is a brilliant opportunity to support the next generation of diverse business leaders.

Job Purpose
Lead and develop the charity’s HR and Volunteering functions (People) to foster a positive, engaging, and inclusive work environment, in line with the organisation’s values and EDI objectives

Key Tasks

Leadership

• Work with the People Sub-Committee (PSC) and SMT to develop and implement organisational people strategies and plans to support the delivery of our organisational strategy for older people.
• Have responsibility for our progress against these plans; measure and report this to PSC and SMT, including by administering our annual people survey, volunteer survey and trustee survey. Identify areas that require improvement and make recommendations for change.

People management

• Oversee People-related policies and procedures, ensuring compliance with UK employment law and best practices.
• Support the development and implementation of Learning and Development (L&D) initiatives.
• Provide support and guidance to those in line management roles within the organisation including on performance management issues and processes.
• Provide line management and support to the Community and Volunteer Manager, ensuring 6 their work aligns with organisational priorities.
• Manage complex employee relations cases, including grievances, disciplinary actions, and change management.

Administration

• Ensure all employee compliance requirements are met, including DBS checks, right to work documentation, and up-to-date staff records.
• Work with the DFO to ensure accurate and timely monthly payroll processing)

Quality

• Ensure that AUKEL’s People policies and procedure are in compliance with the Charity Quality Standard.
• Strive for excellence through the people in the organisation.

Liaison

• To participate to the National Age UK HR network to exchange insight and learn good practice.
• To liaise with our Solicitor team to ensure compliance when managing complex cases.
• To represent AUKEL and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies.
• To attend relevant HR/ Employment Law seminars or work groups as the AUKEL HR ambassador.

General

• To meet regularly with the CEO for support, supervision and appraisal.
• To attend team and staff meetings, as required.
• To undertake any other duties within the competence of the post holder as may be required
from time to time for the continued smooth running of Age UK East London.
• To undertake any training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

Functional links

• This role reports directly to the CEO
• Excellent working relationship with SMT and Finance team.
• Close working relationship is needed with the Operations Coordinator and the Executive and Governance Coordinator.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that encounter
systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes,
but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Significant experience of a Generalist HR role including managing employee relations in compliance with UK employment law.
• Experience in collaboratively developing policies and procedures.
• Experience in working collaboratively with managers to provide both constructive feedback and support to staff.
• Experience of line management and developing staff or volunteers.

Desirable

• Experience of working with volunteers
• Experience of reporting directly to a Trustees Board.

Knowledge & Understanding

Essential

• Strong understanding of diversity, equity, and inclusion principles and practice across People Functions.
• Degree in Human Resource

Desirable

• Management or have acquired the equivalent CIPD level through experience assessment (or working towards same)
• Knowledge of Health and Safety as it relates to the HR function
• HR data system/ data bases (preferably Sage HR).
• Confidence in using Office365 including Microsoft forms.

Skills/Attributes

• Excellent verbal and written communication including ability to write reports and present to different stakeholder groups.
• Ability to collect and analyse data to extract insights and trends to make informed decisions.
• Intermediate IT skills including using of Microsoft form and polls.
• Professional and proactive approach which instils confidence, trust and motivates others

Desirable

• Mediation skills
• Conflict Management skills 
• Values-driven and aligned with the mission of the charity. 
• Empathetic, with a strong commitment to employee and volunteer well-being.

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• This post is required to ensure to undertake regular CPD to ensure that their working knowledge is up to date with
changes in employment law and HR best practice.
• Flexibility in working hours to meet organisational needs.

Do you want to facilitate music sessions that develop musical skills while enhancing communication skills? We are looking for a creative Music Tutor to join our Creative Programmes Team. You will be responsible for planning and delivering music sessions to adults with a learning disability and autistic adults. Music has the power to positively impact our students, from confidence and motor skills to team working and self-esteem. 

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes and activities to empower adults with a learning disability and autistic adults to live happier, healthier, and more independent lives. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people like you to help us make that happen.

This role, while based at our Clapham Junction site, will require occasional work at our other sites in Tooting, Brixton, and Vauxhall.

Main responsibilities

• You will develop, plan, and deliver a curriculum of music activities to support students’ learning goals and social development 

• You will develop and source resources for delivery, including making effective use of our state-of-the-art Immersive Learning Space

• You will work collaboratively with the wider Creative Programmes Team to develop our creative offering

Who we’re looking for

• You have experience of providing training or music therapy to adults with a learning disability and/or autistic adults

• Ideally, you are skilled in one or two instruments and able to plan sessions that cover a range of music genres 

• You’re an excellent problem solver with a creative and exploratory approach

• Most importantly, you’re passionate about helping disabled people enjoy more autonomy and you understand how to make this happen

Why work for us?

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible.

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests, and abilities. We think happy employees are successful employees. 

We hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life.

We’ve been praised for our thorough induction process and supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you.

How to apply

We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service.

Please apply through our website send your CV and cover letter to addressing the three questions below: 

1. What are the top three qualities that make you an excellent Music Tutor?

2. What is your understanding of behaviour that challenges? 

3. How would you develop the Music programme at Share? 

If you would like to have a chat about the role or visit us prior to applying, please contact a member of the HR team.

We focus on ability and believe people work best when they feel valued, safe, and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment.

This job is subject to two satisfactory references, evidence of qualifications, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us.

We look forward to receiving your application. 

BVSC is looking for a Grassroots Development Officer to work with small, often informal voluntary, community and social enterprise (VCSE) organisations across Bexley. This role offers hands-on support to grassroots groups delivering vital services designed and led by the communities they serve, particularly those facing health and social inequalities.

The post-holder will provide practical guidance on governance, funding, safeguarding, sustainability, and other organisational development needs. You will help groups strengthen networks, increase visibility, and overcome barriers to growth, supporting them to deliver even greater impact.

This role focuses on organisations working with young people, older residents, minority ethnic (global majority) and migrant communities, people with special educational needs and disabilities (SEND), and communities in the north of the borough where grassroots activity is most needed.

Key areas of work include:

• Identifying: Engaging with grassroots groups to understand their services, users, and development needs.
• Connecting: Building relationships and establishing a network of micro VCSEs to encourage peer support and knowledge sharing.
•  Developing: Offering tailored capacity-building support, including advice on governance, funding, communications, coordination, and premises, and coordinating grant rounds.
•  Promoting: Supporting recognition of grassroots groups by health partners and the wider community, boosting their visibility and impact.

We are looking for someone approachable, organised, and committed to equality and inclusion, with experience of supporting VCSE organisations and working with diverse communities.

Don’t meet every single requirement?  At BVSC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate!

This is a unique opportunity to make a meaningful difference to small community organisations and the people they serve.

Since opening its doors in 1871, Royal Albert Hall has stood at the heart of the nation’s cultural life. From the Suffragettes to Stormzy, Elgar to Einstein, the Beatles to Shirley Bassey, the world’s most influential voices have shaped moments of history on its iconic stage.

A £50 million capital appeal was launched in late 2025, which will fund improvements of facilities for artists, audiences and young people taking part in engagement activities at the Grade I listed concert hall. This 15-year estate plan represents a significant evolution in the Hall’s fundraising approach, creating an exceptional opportunity to expand its philanthropic reach, deepen relationships with supporters and secure transformational investment in the future of this much-loved institution.

The Senior Philanthropy Manager (Maternity Cover) will play a pivotal role in the delivery of its major donor programme. Reporting to the Head of Philanthropy, this role sits at the heart of the philanthropy team, combining hands-on major gifts fundraising with oversight of systems, processes and pipeline management. The postholder will shape and steward a growing portfolio of high-value supporters during a critical phase of the Hall’s capital appeal, while ensuring that donor engagement activity is coordinated, consistent and effective.

Please note that interviews will occur on a rolling basis. To discuss the role in more detail and make an application, please apply ASAP with a copy of your most recent CV plus any additional information that aligns with the person specification below.

As Senior Philanthropy Manager, you will:

• Report to the Head of Philanthropy and line manage two direct reports – Senior Prospect Researcher and Philanthropy Coordinator – fostering clarity, structure and confidence within your team.
• Manage a personal portfolio of major donors, stewarding relationships typically in the £20,000–£500,000 range.
• Work to a team income target, generating funds from HNWIs through major gifts, mid-value gifts and legacies.
• Own and drive the major donor pipeline, ensuring clear next steps, momentum and follow-through across cultivation, solicitation and stewardship.
• Be donor-facing, through regular face-to-face meetings, cultivation activity and events, including evening engagement as part of stewardship.
• Ensure robust processes are in place for tracking, thanking and income processing, with delivery support from the Philanthropy Coordinator.
• Act as a central coordinating figure for major donor activity, working closely with the Head of Philanthropy, Development Director and selected Philanthropy Board members.
• Lead on the rollout of donor communications, including tailored donor stewardship and wider impact reporting.
• Work closely with other development colleagues who focus on the Hall’s Friends and Patrons programmes, Trust and Foundation approaches and Events.

Essential skills and experience:

• Demonstrable experience of managing and stewarding high-value individual donors, ideally within a major gifts or upper mid-value context.
• Experience of personally securing c.£50K+ donations from HNWIs – please ensure that examples of personally secured gifts from HNWIs, including £value, are included on your CV. It would also be helpful to include context e.g., uplift, new donor
• Confidence working with fundraising databases and systems (ideally Tessitura), and a strong understanding of GDPR and DPA 2018.
• Strong organisational and process skills, with the ability to keep complex, multi-strand activity moving and well-tracked.
• Experience of working collaboratively in a matrixed environment with senior stakeholders and volunteers.
• Some line management or mentoring experience, with the ability to provide clear direction and practical support. However, this is not a heavily people-management-focused role
• Excellent written and verbal communication skills, with confidence engaging donors in a range of settings.
• A proactive, detail-oriented approach, combined with sound judgement and professionalism.

Desirable:

• Arts, culture or heritage fundraising experience.
• Experience of working on or alongside a capital appeal.

Employee benefits include: 

• 25 days per year annual leave (pro rata for part-time employees), with the opportunity to buy or sell up to five days holiday per calendar year
• Life assurance of 6 x basic salary
• RAH’s canteen offers free hot and cold meals, including vegetarian options, to staff whilst at work
• Employee Assistance Programme

About the role

The Reception Worker is an essential and key role within the Resource Centre, acting as the first point of contact and providing a consistent, familiar and friendly welcome when service users enter the space. The role requires excellent communication skills, attention to detail, and the ability to provide a high level of customer service in a busy and fast paced environment, to individuals impacted by trauma. 

Main duties 

• To be the lead worker on client reception in the Resource Centre, working with the Resettlement Team and a rota of staff and managers from across the organisation, as well as locum staff, agency staff and volunteers.
• To be the first point of contact for service users and guests accessing the Resource Centre, ensuring they are provided with a high level of customer service.
• To maintain accurate records of who is accessing the service, what services they are utilising, and ensuring that database access notes are kept up to date by liaising proactively with lead workers.
• To manage and de-escalate potential incidents at the client reception area, and challenge inappropriate behavior as needed, with support from colleagues and duty managers.
• To assist with any admin tasks required.
• To ensure that the reception area is operated safely in accordance with health and safety, and GDPR policies.

Key responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to.
• To contribute to the effective implementation of The Passage’s Diversity, Equity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
• Undertake any other duties that may be required which are commensurate with the role

Desired experience

• Experience of working in a high-pressured environment and managing multiple responsibilities.
• Experience of working collaboratively within a team.
• Experience of delivering a high level of customer service within a demanding setting.
• Some experience of dealing directly with the public and/or clients or customers in a busy service environment

Desired knowledge

• A genuine interest in helping vulnerable people to make positive changes in their life and a willingness to develop these valuable skills.
• Excellent customer service skills.
• Personal experience of homelessness and/or an understanding of and empathy with the issues faced by homeless or vulnerably housed people.

About Charity Right

We are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across 7 countries, serving those who need it most with dignity and care.

Our Mission

We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.

About the Role

We are seeking an enthusiastic and detail-oriented Fundraising and Events Coordinator to support our growing portfolio of physical fundraising events. The successful candidate will play a key role in coordinating and delivering a range of challenges and events, from local charity walks to international treks and marathons. This is an ideal position for someone early in their career who is passionate about events, fitness, and purpose-driven work.

This hands-on role will help you build valuable experience in events fundraising, logistics, supporter care, and campaign delivery while working across teams to ensure each event achieves its fundraising goals.

Key Responsibilities: 

Events & Challenge Coordination

Assist in the planning and delivery of Charity Right’s physical fundraising events, including but not limited to:

• Local charity walks and runs
• UK marathons and half-marathons
• International treks (e.g., Everest Base Camp, Kilimanjaro)
• International marathons and endurance challenges
• Support logistics such as registration, travel coordination, permits, supplies, safety planning, and postevent wrap-ups
• Liaise with event partners, tour operators, venues, and sponsors where relevant
• Ensure all events are aligned with Charity Right's values and fundraising stand Participant Support
• Provide first-class support to event participants from sign-up to post-event follow-up
• Help supporters set up and optimise their fundraising pages
• Motivate and encourage participants to reach their fundraising targets
• Maintain regular communication with participants throughout their journey

Marketing and Promotion

• Work with the Marketing team to create engaging promotional content for each event/challenge 
• Support email campaigns, social media content, and digital materials to drive sign-ups 
• Assist in creating fundraising packs, challenge guides, and event-day materials Data and Reporting
• Maintain accurate data on participants and donors using the CRM system
• Contribute to event impact reporting, including feedback collection and case studies
• Track fundraising progress against targets and report on key metrics

Volunteer Engagement

• Help recruit and brief volunteers for relevant events and activities
• Ensure volunteers are well-supported and represent Charity Right's values
• Coordinate volunteer schedules and responsibilities for event days

Essential Skills and Experience

• Strong organisational skills with the ability to manage multiple projects and deadlines simultaneously
• Excellent written and verbal communication skills
• Confident interpersonal skills with the ability to build rapport with participants, volunteers, and external partners
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning new digital tools
• High attention to detail, particularly when managing data and logistics
• A proactive, can-do attitude with the ability to work independently and as part of a team
• Willingness to travel within the UK for events and occasional work on evenings or weekends
• Genuine passion for charitable work and Charity Right's mission
• At least 1 year's experience in events coordination, fundraising, customer service, or a related field

Desirable 

• Experience working within the charity or non-profit sector
• Familiarity with CRM or fundraising databases
• Experience supporting or participating in challenge events such as marathons, treks, or endurance activities
• Understanding of fundraising regulations and best practice (e.g., Fundraising Regulator Code)
• Volunteer coordination or management experience
• A valid UK driving licence and access to a vehicle
• First aid certification or willingness to obtain one

Working Culture: 

We are a remote-first organisation. This role offers flexibility in working hours and location, with occasional UK travel required for key events and team meetings. You’ll be part of a purpose-driven team committed to creativity, integrity, and delivering real-world impact.

£34,300- £37,300 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

Our Events and Community Fundraising team raises vital funds for Prostate Cancer UK through a wide range of activities, events and challenge events. As Senior Community Fundraising Executive, you’ll be a key member of our sector-leading team, raising over £5 million each year from individuals organising their own fundraising events and local-level corporate partnerships.

You’ll work closely with the Community Fundraising Manager to identify, test and develop new opportunities across our community fundraising programme, supporting our ambitious five-year strategy and growth plans. You’ll project manage mass-market fundraising campaigns to recruit, convert and inspire community fundraisers, working in partnership with colleagues and external agencies to brief, plan, deliver and evaluate paid marketing activity.

A key part of your role will be to design and own supporter journeys that use innovation, technology and personalisation to deliver an exceptional supporter experience. You’ll develop and maintain fundraising resources and incentives, making sure they’re effective, easy to use and continually improving. You’ll also be hands-on with supporters, building relationships with some of our top fundraisers and corporate partners to deepen engagement, strengthen loyalty and help them maximise their fundraising.

What we want from you

You’ll bring experience working in community or events fundraising, with a clear understanding of what motivates supporters and how to give them an outstanding experience. Confident in managing multiple projects at pace, you balance creativity with excellent organisational skills and strong attention to detail. You thrive in a varied, fast‑moving environment, taking initiative and using insight to guide your decisions.

Your communication skills will really shine. You’ll write warm, motivating messages that connect with people at every stage of their fundraising journey, and you’ll be confident speaking with supporters; whether that’s one-to-one, in front of a group or over the phone. Personable, proactive and empathetic, you’ll build trust quickly and represent the charity with professionalism and passion.

You’ll be comfortable with digital marketing campaigns and using data to evaluate activity, spot patterns and make improvements. You’ll have experience using CRM systems to record accurate information and you’ll take pride in delivering high‑quality work. You’ll also bring sound judgement when handling sensitive data or supporting fundraisers taking on deeply personal challenges.

Above all, you’ll genuinely enjoy working with people. You’ll see the potential in every supporter, champion new ideas and bring curiosity, compassion and energy to everything you do.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page via the apply button to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application.

The closing date is Sunday 15th February 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently the first stage interviews are scheduled for the week of Monday 23rd February 2025. We are expecting the interview process for this role to be in two stages, with the first interview online and the second at our London Bridge office

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Spires was established as a response to homelessness in the late 1980s. Spires has developed into an organization that provides a range of services, including day centre style drop-ins for homeless people, a Women’s drop in, a Refugee drop in and outreach targeted at supporting Women who are sex working. Our core mission is to support homeless people into housing and to assist those who have been homeless in maintaining their accommodation.

Part 1:  The Role

This role sits within our Housing and Homelessness [H&H] team. The post holder will support with the running of our drop-ins and support a caseload of clients who will be homeless or at risk of homelessness.

Part 2: Key duties and responsibilities

Service Delivery & Support

· Welcome and engage service users in a non-judgemental, compassionate manner.

· Provide basic needs support such as food, clothing, and access to a safe space.

· Offer advice, advocacy, and signposting on housing, health services, and other support agencies.

· Conduct assessments of need and develop personalised support plans.

Case Management

· Maintain accurate, confidential records of interactions and support plans.

· Liaise with housing teams, healthcare providers, social services, and other partners to coordinate support.

· Monitor individuals’ progress and update plans as required.

Centre Operations

· Assist with daily tasks such as setting up service areas, distributing supplies, and managing donations.

· Ensure safeguarding procedures and organisational policies are always followed.

Crisis Support

· Identify signs of crisis, risk, or safeguarding concerns and respond appropriately.

· Support individuals experiencing emotional distress, mental health issues, or substance misuse challenges.

General                                                                               

· Be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development

· Undertaking other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff, including session cover

· Attend and participate in staff and team meetings and other meetings as required

This job description covers the current range of duties and will be reviewed from time to time. It is Spire’s aim to reach agreement on changes, but if an agreement is not possible, Spires’ reserves the right to change this job description.

Part 3: Person specification

Essential experience

· Working with vulnerable and socially excluded people, particularly people experiencing homelessness or insecure accommodation and associated culture – drugs, alcohol, violence, mental and physical ill-health.

· Managing a caseload, needs assessment, planned support, key working, goal setting and advocacy.

· Experience of challenging appropriately and maintaining clear and appropriate boundaries

· Networking and effectively liaising with specialist service providers or agencies to establish and/or improve access to services for clients   

Desirable experience

· Working with volunteers

· Working in the charity sector and/or a day centre environment

Essential knowledge

· Sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services that are fully responsive to their needs

· Good understanding of safeguarding practices in a social care and/or day centre environment

· Good understanding of confidentiality and working with sensitive information

· Working knowledge of health and social care services

Desirable knowledge

·A relevant NVQ2/3 or equivalent qualification in a relevant field.

Essential skills and personal qualities

·Excellent written and spoken communication skills

·Information and relationship management skills

·Ability to effectively manage time, work under pressure and balance competing priorities to meet deadlines

·IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and databases

·Non-judgemental with the ability to empathise

Part 4: Summary of terms and conditions of service

Location: The postholder will be an employee of The Spires Centre. This post is based at

Elmfield House 5 Stockwell Mews SW9 9GX. However, the post holder will be working across Spires’ drop-ins in Lambeth, Wandsworth and Croydon.

Probation: This post is subject to a 6-month probationary period.

Notice: This post is subject to a four-week notice period.

Annual leave: The annual leave entitlement is 35 days per year pro rata, made up of eight bank and public holidays and 27 days annual leave. The 27 days annual leave is normally split between 24 ‘bookable’ days and three closure days that fall between Christmas and the New Year. Although the centre is closed between Christmas and the New Year.

Pension: The Spires Centre will contribute 5% of annual salary for those who qualify for our group pension plan.

Other benefits: The Spires Centre will provide life and income protection insurance for those who qualify for our group plans. We operate a staff loan scheme.

Expenses: The role may require travel within the UK. Out-of-pocket expenses will be paid when incurred in accordance with our expenses policy.

Safeguarding: The postholder will adhere to The Spires Centre’s safeguarding policy for vulnerable adults. This post is also subject to a Disclosure and Barring Service check.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

Are you a strategic marketing leader with a passion for making a difference? Blood Cancer UK is looking for a Senior Direct Marketing Manager to manage a high-performing team, deliver insight-led, multi-channel campaigns, and make a real difference to the lives of people affected by blood cancer. This is an exciting opportunity to be responsible for impactful direct marketing campaigns that grow individual giving and engage supporters. 

Based in London with hybrid working options (2–4 days per month in the office, may increase dependent on business needs), this role offers the opportunity to lead a talented team, innovate with digital channels, and champion campaigns that engage and inspire supporters. If you thrive on turning data into action and delivering outstanding results, we want to hear from you.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

Payroll Manager

Location: Rectory Lodge, High Street, Brasted. We can offer hybrid working in this role, with a minimum of 2 days in the Brasted office. Equipment required to work from home will be supplied.

Salary: £49,000 to £52,000 per annum

Vacancy Type: 18-month fixed term contract

Hours: Full time, 37 hours a week, Monday-Friday - 9 am-5 pm.

Company Description

At Catch22, we are proud to be a modern and progressive employer. Our 1,300 colleagues and 300 volunteers support over 60,000 individuals at every stage of the social welfare cycle, from cradle to career.

Our work spans education, social justice and rehabilitation, children’s social care, family support, social action and helping people into work.

The People and Payroll Team play a vital role in enabling our services to deliver this work. The team consists of nearly 30 colleagues and works across Brasted, Central London and remotely, with travel to services as required.

Job Description

As Payroll Manager, you will lead the delivery of an accurate, compliant and customer-focused payroll service.

Based in Brasted with hybrid working, you will take end-to-end responsibility for payroll and pensions, manage the iTrent system, and work closely with People, Finance and the wider organisation. You will provide clear payroll advice, support People Coordinators, and help improve and automate payroll processes.

This role suits someone with strong payroll expertise who is comfortable working independently, managing priorities and improving ways of working.

Key responsibilities include:

• Overall responsibility for the organisation’s payroll and pension schemes
• Ensuring accurate and timely salary payments
• Maintaining compliance with tax law and relevant regulations
• Managing competing priorities and working to tight deadlines
• Providing an excellent customer-focused service to internal and external stakeholders
• Resolving payroll queries effectively and at first point of contact where possible
• Building strong working relationships across People Services and corporate functions
• Identifying opportunities to improve efficiency and payroll processes

About You

We are looking for someone who brings strong payroll knowledge alongside a proactive and collaborative approach.

You will have:

• Full membership, or equivalent, of the Chartered Institute of Payroll Professionals with a commitment to continuous learning
• A degree or relevant professional qualification
• Strong knowledge of payroll regulations, legislation and procedures
• Experience using payroll systems, ideally iTrent or People First
• Knowledge of HMRC guidance and pension legislation
• Experience of payroll system setup or implementation
• Excellent attention to detail and accuracy
• The ability to handle confidential information with integrity
• Strong communication and problem-solving skills
• The ability to work effectively under pressure

Benefits:

• 28 days annual leave + bank holidays, rising to 33 days with service.
• Pension scheme with matching contributions of up to 4%
• Discounted shopping opportunities

Access to your own means of transportation would be beneficial, as the local bus service is unfortunately not very frequent or reliable. We recommend you research your potential commute ahead of applying.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. This will involve a search of all publicly available information online and in social media. 

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to apply.

JOB PURPOSE

This role sits within The Passage Housing Needs Service (HNS) team. It will provide brief interventions to support individuals who have been placed into accommodation by the HNS team to settle into and sustain their tenancies. The post holder will work holistically to assist individuals to address issues that are impacting on their ability to sustain their accommodation on a time limited basis and will link them into services in their local areas for ongoing support in order for them to gain independence and integrate into their new communities.

MAIN TASKS

• To provide support to individuals who are moving into their new private rented sector accommodation where appropriate and needed. This can include setting up utilities, council tax among other things.
• To support individuals accommodated by the HNS team, in a brief solution focused manner, to find solutions to their housing, benefits, health and other issues when they arise, referring clients to support services, liaising with these, and following up in a timely manner.
• To establish and develop positive and constructive working relationships with a range of services and agencies across London boroughs that can provide support to our clients ensuring the best possible outcomes for them.
• To draw up psychologically informed action plans for clients ensuring they are person centered and taking into consideration the clients’ views.
• Support HNS Workers to complete exit questionnaires to gather feedback and promote co production with the individuals the team supports.
• To ensure that any health and safety and safeguarding concerns are reported appropriately using the correct systems.
• To assess any risk to clients, the environment and staff, record and communicate any risks identified using appropriate channels in the Passage.
• To ensure accurate and timely record keeping using the Inform database as well as client files and ensure all record keeping and information sharing is kept securely in line with Data protection.

GENERAL RESPONSIBILITIES

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, including Reflective Practice, and attend training events, conferences and other functions as necessary.
• Support The Passage Resource Centre operations by undertaking shifts as required.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1. 
• Undertake any other duties that may be required which are commensurate with the role.

EXPERIENCE 

E1 Experience of providing tenancy support to vulnerable individuals.

E2 Experience of working with and advocating for vulnerable people who present with complex support needs in a person centered and psychologically informed manner.

E3 Experience of working collaboratively with voluntary and statutory agencies to deliver a service.

E4 Experience of establishing relationships and working with a wide range of stakeholders and liaising with support agencies.

E5 Experience of obtaining grants, local support payments and benefit payments

E6 Experience of record keeping using databases 

E7 Experience of managing conflicting priorities 

KNOWLEDGE

K1  Knowledge of how to work with clients within a psychologically informed framework

K2 Knowledge of the issues which contribute to homelessness and challenges with maintaining a tenancy

K3 Knowledge of risk and incident management in a psychologically informed manner

K4 Knowledge of welfare rights and how they impact on our client group

K5 Knowledge of resources, and other services supporting vulnerable people, and how to access them to obtain a positive outcome for our clients 

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

The People & Payroll Team plays a critical role in supporting our services to deliver our work. We're a team of nearly 30, and work from our offices in Brasted, Kent, Central London and remotely (with travel to our services).

Job Description

Join Catch22 as our Interim Payroll Specialist and play a central role in delivering a best-in-class payroll service for our people. You’ll lead a proactive, customer-focused payroll function, ensuring colleagues are paid accurately and on time, and supporting smooth onboarding. The Payroll Team is responsible for ensuring that salaries are paid correctly, on time and in compliance with HMRC rules. Based in Brasted (with hybrid working), you’ll oversee all aspects of payroll delivery, manage the iTrent system, and work closely with People, Finance, and the wider organisation. You’ll provide clear payroll advice, mentor people coordinators, and help shape and automate processes for an excellent user experience.

We’re looking for someone with initiative, strong payroll expertise, and the ability to work independently and collaboratively to improve efficiency and support our inclusive culture. As the Payroll Specialist you will be solely responsible for ensuring that the organisation’s payroll and pension schemes are run in the most efficient manner, ensuring accurate payments are made to staff on time, and ensuring that all tax law and other associated regulations are complied with. You will have the ability to demonstrate initiative and a proactive approach to work, be able and comfortable to work unsupervised and work across teams to solve problems and to be able to improve the efficiency of the existing processes. You will also need to manage various priorities and work within tight deadlines and provide an excellent customer focused service to every customer whether internal or external and ensure that issues are resolved on the first occasion wherever possible. You will develop close working relationships with colleagues in the People Services team as well as other key corporate and group functions to promote best practice to achieve accurate payroll processing.

Experience

We are looking for someone that has:

• A full membership (or equivalent) of the Chartered Institute of Payroll Professionals and a commitment to continuous learning
• Degree or relevant professional qualification
• Knowledge of MHR iTrent System
• Systems and digital solutions knowledge
• HMRC guidance and pension legislation knowledge
• Strong knowledge of payroll regulations, legislation and procedures.
• Proficiency in payroll software - iTrent / People First
• Excellent attention to detail and accuracy
• Payroll system set up and implementation experience
• Ability to handle confidential information with integrity
• Strong communication and problem-solving skills
• The ability to work effectively under pressure

Additional information

• Salary in the range of £49,000 to £53,000 per annum
• Hours: Full time, 37 hours a week, Monday-Friday - 9 am-5 pm.
• Contract: This role is for a 6 month fixed term.
• Location: Rectory Lodge, High Street, Brasted. We can offer hybrid working in this role, with a minimum of 2-3 days in the Brasted office. Equipment required to work from home will be supplied.
• Access to your own means of transportation would be beneficial, as the local bus service is unfortunately not very frequent or reliable. We recommend you research your potential commute ahead of applying.

Benefits:

• 28 days annual leave + bank holidays, rising to 33 days with service.
• Pension scheme with matching contributions of up to 4%
• Discounted shopping opportunities

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

Reporting to, and working closely with, the Head of Fundraising and Engagement, the Senior Philanthropy and Partnerships Lead will shape and implement innovative strategies, driving growth in philanthropic giving, secure corporate partnerships and obtain critical funding. With a focus on cultivating mutually beneficial, long-term relationships, you’ll craft compelling proposals, develop tailored stewardship plans, and create sponsorship opportunities that inspire ongoing support.

You’ll lead the way in securing multi-year corporate partnerships and nurturing donor relationships to meet ambitious income targets. As a key player in the senior fundraising team, you’ll contribute to strategic planning, represent the charity at events, and champion new approaches to fundraising.

With our newly formed Development Board, the Senior Philanthropy and Partnerships Lead will identify and utilise key networks to grow our philanthropic supporter base across corporate and major donor income streams. With strong writing skills, this person will also craft tailored and compelling corporate proposals and trust and foundation applications.

Who are we looking for?

To support our vision and ensure the achievement of ambitious income targets to support children and families affected by neuroblastoma, we are looking for a strategic and results-driven high-value fundraiser to join our team.

We are particularly keen to speak with interested candidates who enjoy cultivating high-value relationships from scratch and stewarding five- and six-figure corporate partnerships, and/or major donor relationships.

Person specification:

• Demonstrable significant experience working in corporate fundraising (experience in major donor and trusts & foundations fundraising would also be of benefit).
• Strategic thinker with significant experience at a managerial level, developing strategic plans to grow and optimise high-value fundraising.
• A proven record of being results-driven and working to achieve income targets, KPIs and outcomes.
• Proven ability to proactively identify, cultivate and secure new corporate relationships, demonstrate strong new business development acumen and confidence opening new opportunities.

See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK. 

Location: Home-based within England with regular travel to London and elsewhere in the UK as required
First stage interviews: Thursday 26th February
Second stage interviews:  Wednesday 4th March

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.