Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
This role sits initially within Shropshire, Worcestershire and Herefordshire, but will expand to support phase 3 of the expansion which will include the West Midlands, Warwickshire and
Staffordshire.
Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.
Registered Charity 
11 - 20
The client requests no contact from agencies or media sales.
Thank you!
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Purpose of the Role
The Youth Insights Programme Lead is responsible for leading the effective design, planning and delivery of assigned Youth Insights panels and projects. The role bridges strategic leadership and operational delivery, ensuring that panels are well designed, well facilitated, well coordinated and deliver high-quality insight for partners.
The Programme Lead manages day-to-day partner relationships, leads delivery planning, supports facilitators, oversees programme outputs and ensures young people have a positive, inclusive and meaningful experience.
The role contributes to insight generation and reporting, working within the frameworks and quality standards set by the Programme Manager.
Key Responsibilities
1. Programme Design and Delivery
- Lead the design and delivery of assigned Youth Insights panels, within the methodology and standards set by the Programme Manager.
- Translate partner objectives into clear delivery plans, session structures and participant journeys.
- Develop and adapt session plans, materials and activities for assigned panels.
- Ensure sessions are engaging, inclusive, purposeful and appropriate for young people.
- Lead or support facilitation of Youth Insights sessions as required.
- Ensure delivery remains aligned with agreed outcomes, quality standards and partner expectations.
- Identify practical improvements to delivery and share learning with the Programme Manager.
2. Operational Partner Management
- Act as the primary day-to-day relationship manager for assigned partners.
- Lead operational planning meetings, delivery updates and routine partner communications.
- Manage partner expectations around timelines, outputs, session planning and reporting.
- Maintain strong working relationships with operational partner contacts.
- Identify risks, issues or opportunities in partner relationships and escalate appropriately to the Programme Manager.
- Support strategic partner conversations by providing delivery insight, evidence and learning.
- Where a partner contact holds both strategic and operational responsibilities, act as the primary day-to-day contact while ensuring the Programme Manager retains senior oversight.
3. Insight Generation and Reporting
- Analyse youth feedback and identify key themes, patterns and insights from assigned panels.
- Draft reports, summaries, presentations and recommendations for partners.
- Ensure reports go beyond description and begin to translate youth feedback into meaningful insight.
- Work within the reporting frameworks, standards and templates agreed by the Programme Manager.
- Incorporate quality feedback from the Programme Manager and strengthen outputs accordingly.
- Support the development of case studies, impact stories and evidence of partner value.
- Contribute learning from assigned panels into wider Youth Insights service development.
4. Delivery Quality and Facilitation
- Ensure all assigned programmes are delivered to a high standard.
- Brief, support and coordinate freelance facilitators for assigned sessions.
- Ensure facilitators understand the purpose, method, safeguarding requirements and desired outcomes of each session.
- Monitor delivery quality and participant experience.
- Provide feedback to facilitators and escalate quality concerns where needed.
- Ensure session materials, resources and activities are prepared and appropriate.
- Support consistency of delivery across panels, while adapting appropriately to different partner contexts.
5. Youth Engagement and Inclusion
- Ensure young people are meaningfully involved, listened to and supported throughout their participation.
- Work with the Programme Coordinator to support recruitment, onboarding, retention and engagement.
- Monitor participant experience and respond to issues or barriers to participation.
- Identify gaps in representation within assigned panels and work with the Programme Coordinator and Programme Manager to address them.
- Ensure delivery is inclusive, accessible and responsive to young people’s needs.
- Support young people to build confidence, skills and understanding through their involvement.
6. Programme Coordination and Project Management
- Develop and maintain delivery plans for assigned Youth Insights panels.
- Coordinate timelines, milestones, partner inputs, facilitator availability and reporting deadlines.
- Work closely with the Programme Coordinator to ensure logistics, communications and records are well managed.
- Ensure risks, actions and dependencies are tracked and communicated.
- Support effective use of HubSpot and other systems to manage participant journeys and partner activity.
- Ensure programme information is accurate, up to date and accessible to the team.
7. Team Support and Development
- Delegate appropriate tasks clearly and support effective workload management.
- Share learning, tools and good practice across the Youth Insights team.
- Contribute to training, reflection sessions and process improvement.
- Support a positive, collaborative and values-led team culture.
- Help build team confidence in delivery, facilitation, insight generation and partner communication.
8. Safeguarding, Compliance and Risk
- Ensure safeguarding, consent, data protection and risk processes are followed across assigned programmes.
- Identify and escalate safeguarding concerns or risks in line with S4TP policies.
- Ensure facilitators and delivery contributors understand relevant safeguarding and compliance requirements.
- Support accurate record keeping and documentation.
- Contribute to risk assessment and mitigation for sessions, panels and partner activity.
Key Relationships
Internal:
- Youth Insights Programme Manager
- Youth Insights Programme Coordinator
- CEO where required
- Wider S4TP team
- Freelance facilitators
External:
- Operational partner contacts
- Strategic partner contacts where appropriate
- Young people and alumni
- Schools, colleges and youth networks
- Delivery partners and stakeholders
Success Measures
Success in this role will include:
- Assigned panels are delivered effectively, safely and to a high standard.
- Partners receive timely, useful and high-quality reports and outputs.
- Young people have a positive, inclusive and meaningful experience.
- Operational partner relationships are well managed.
- Programme delivery runs smoothly, with clear plans, timelines and communication.
- Insight reports demonstrate analysis, themes and recommendations, not just summaries.
- Facilitators are well briefed, supported and consistent in delivery.
- Learning from delivery contributes to wider Youth Insights improvement.
Person Specifcation
Youth Insights Programme Lead
Person Specification
At Solutions for the Planet, we believe young people should have a meaningful voice in shaping the decisions that affect their lives, communities and futures.
We are looking for someone who is passionate about youth participation and skilled at turning young people's experiences, ideas and perspectives into insights that organisations can learn from and act upon.
This role would suit someone who enjoys working directly with young people, building trusted relationships with partners, facilitating engaging discussions and leading projects from planning through to delivery and reporting.
We're looking for someone who has...
Experience working with young people
You'll have experience engaging young people in a meaningful way and be confident creating environments where young people feel safe, included and empowered to share their views.
You may have worked in youth work, education, youth voice, participation, consultation, research, social action, community engagement or a related field.
Strong programme and project management skills
You'll be organised and able to manage multiple projects, deadlines and relationships at the same time.
You'll be comfortable:
- Planning and coordinating programmes or projects
- Managing timelines and delivery schedules
- Identifying and managing risks
- Keeping people informed and on track
- Maintaining accurate records and documentation
Excellent facilitation and communication skills
A key part of the role involves helping young people share their ideas and experiences.
We're looking for someone who can:
- Facilitate engaging discussions and workshops
- Adapt their approach for different groups and situations
- Listen actively and build trust
- Communicate confidently with young people, partners and colleagues
- Present information clearly and professionally
Experience generating insight and writing reports
You do not need to be a formal researcher, but you should be comfortable analysing feedback and spotting patterns, themes and key messages.
You should be able to:
- Review qualitative feedback and discussions
- Identify meaningful themes and insights
- Draw out implications and recommendations
- Write reports and presentations for external audiences
- Translate young people's views into actionable learning for partners
Experience managing stakeholder relationships
You will often be the main day-to-day contact for partner organisations.
We're looking for someone who can:
- Build positive professional relationships
- Manage expectations effectively
- Communicate with confidence and credibility
- Handle challenges constructively
- Represent Solutions for the Planet professionally
Experience supporting others
You may have experience supervising colleagues, coordinating volunteers, supporting facilitators or mentoring others.
You don't need extensive line management experience, but you should be comfortable helping others succeed and contributing to a collaborative team culture.
You'll be a great fit if you are...
Passionate about youth voice
You genuinely believe that young people should be listened to and involved in decisions that affect them.
People-centred
You enjoy building relationships and helping others feel valued, supported and included.
Curious and reflective
You're interested in understanding different perspectives and using learning to improve future practice.
Organised and proactive
You take ownership of your work, manage competing priorities effectively and look for solutions when challenges arise.
Adaptable
You're comfortable working in a growing organisation where priorities can evolve and where continuous improvement is encouraged.
Values-led
You care about delivering work ethically, inclusively and with integrity, always keeping the needs of young people at the centre of your decision making.
It would be a bonus if you have...
While not essential, we'd love to hear from you if you have experience of:
- Youth research, consultation or co-design
- Facilitating focus groups or participatory workshops
- Impact measurement and evaluation
- Working with businesses, employers or corporate partners
- CRM systems such as HubSpot
- Education, youth sector or community engagement networks
- Managing freelance facilitators or delivery teams
- Social impact, sustainability or social enterprise organisations
Practical Requirements
We ask that applicants:
- Are willing to travel within the UK for programme delivery, partner meetings and team activities
- Can occasionally work evenings when required for youth sessions or events
- Are eligible to work in the UK
- Are willing to undertake an Enhanced DBS check
What Success Looks Like
In this role, you'll help create high-quality experiences that young people genuinely value and that partners genuinely learn from.
Success means:
- Young people feel heard, respected and able to make a meaningful contribution
- Sessions are engaging, inclusive and well facilitated
- Partner organisations receive useful and insightful outputs
- Projects run smoothly and meet agreed deadlines
- Facilitators are well supported and prepared
- Youth feedback is translated into clear themes, insights and recommendations
- Learning is shared across the team to strengthen future programmes
Most importantly...
We're looking for someone who combines strong project delivery skills with a genuine commitment to empowering young people.
You don't need to meet every desirable criterion to apply. If you're excited by the opportunity, share our values and believe you could thrive in the role, we'd love to hear from you.
We are especially interested in hearing from candidates whose lived experience, background or perspective can help strengthen the diversity and inclusivity of our Youth Insights programmes. We believe great youth engagement is built by teams that reflect and understand the diversity of the young people we work with.
A covering letter explaining your interest in the role and how you meet the criteria in the person specification (no more than 1 x A4 page).
An up-to-date relevant CV (no more than 2 x A4 pages).
Please indicate where you are based on your application.
A short selfie video saying why you want to work with Solutions for the Planet and what you think your superpowers are (max 2 minutes).
The client requests no contact from agencies or media sales.