Care4Calais is a volunteer-run charity delivering essential aid and support to refugees and asylum seekers living in the worst conditions across Northern France and the UK.  We believe in a fair and tolerant British society and advocate for a welcoming and inclusive attitude towards refugees.  

We are not politicians; we are ordinary people who believe that everyone deserves to be treated with dignity. We are on the ground with the refugees and asylum seekers every day, respectful of their common humanity and responsive to their needs.  We also work with research and media organisations to advocate for a welcoming and inclusive attitude towards refugees and asylum seekers and positively influence their perceptions.

The Role – Field Operations Manager (UK)

We are recruiting for a Field Operations Manager (UK) to lead, manage and motivate our rapidly expanding (UK) team of volunteers delivering direct aid to refugees and asylum seekers nationally.  The successful applicant will be responsible for leading and coordinating large regional groups of volunteers.  We are looking for a strong leadership professional with extensive experience in leading and coordinating the efforts of large "field-based" volunteer groups. As field operations Manager, you will build and maintain close relationships with our Volunteer Group Leaders and inspire them to create high-performance, autonomous teams.  Additionally, you will ensure that our UK volunteer teams consistently deliver best practice advice and the broadest distribution of aid to refugees and asylum seekers we serve.

Our Ideal Candidate

To be successful in this role, applicants must demonstrate:  

• A proven track record of leading, managing and motivating large groups of volunteers in the charity, health, education or similar sectors. (Essential)
• A passion for human rights and the Emotional Intelligence to make numerous important, compassionate decisions every day.
• A clear and concise, written and verbal communication style with the ability to write persuasively and verbally communicate with a wide range of professional entities, including NGOs, Local Government, Social Services and Home Office personnel….Etc

• The ability to work on their initiative without supervision, solve practical problems and directly get hands on to address and tackle issues when and where required.

• A strong positive mental attitude and the confidence to persuade and influence volunteers to collaborate in completing challenging roles across various regions.

•  An awareness of risk management and safety issues, safeguarding and compliance. 

In Return

This is an excellent opportunity to join a great cause, gain experience in the UK asylum system, and positively influence the lives of refugees. Reporting directly to the CEO, you will join a focused collaborative team dedicated to the cause.  While this is a challenging role, you will be given a thorough induction and the opportunity to work alongside the CEO and other experienced team members to hit the ground running. Are you ready to take your volunteer group leadership skills to the next level and witness the tangible results of your efforts?

As the Head of Safeguarding, you will:

• Lead on the development, delivery and embedding of a robust safeguarding culture so that those who encounter our services are protected from harm
• Provide strategic expert advice and direction around protection of vulnerable adults, adults at risk and children
• Ensure consistent decision making, chairing of the serious safeguarding panels, and leading on the reporting of incidents internally, externally and to regulators as required
• Represent RVS on external safeguarding meetings and panels
• Continue to deliver high quality safeguarding and wellbeing support services to volunteers and clients in partnership with other local providers helping manage their risk

Some of your role will cover: 

• Managing the Safeguarding Leads and Safeguarding team, currently a mix of internal and external resource
• Leading on training and development of Trustees and Senior Managers, employees and volunteers regarding their responsibilities around safeguarding
• Developing strong links with the wider third sector safeguarding networks
• Conduct service reviews and provide robust reporting to Leadership Team and Trustees
• Working closely with our Leadership Team as the subject matter expert on all safeguarding related matters

About you 

To join us as our Head of Safeguarding, you will need: 

- Proven experience in a Head of Safeguarding role or similar in a charitable organisation
- Comprehensive knowledge of current safeguarding legislation, best practice guidance and policy procedure across England, Wales and Scotland.
- To be a degree holder and/or hold relevant safeguarding qualifications

-Operational and management experience in the complex world of safeguarding, with an ability to challenge, build and manage strong and effective relationships.

-Excellent problem solving, negotiating and interpersonal skills

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Why you should join our team

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from the following:

- A competitive salary in line with your experience 
- The chance to make a positive, lasting impact on our organisation
- An employee benefits package that access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies and an employee assistance programme
- Potential flexible working 
- A great pension scheme 
- 25 days’ holiday plus paid statutory Bank Holidays

 

We require a full-time member of staff, on a 12 month fixed term contract, to support our office work as we recover from the pandemic. The role includes finance, HR, supporting our volunteers and other tasks.

The new role will support our finance officer with regular duties to ensure that our finance systems operate efficiently.

The role will assist in recruitment, from advertising vacancies to inducting a new colleague.

The role will support our team of reception volunteers, who may have learning disabilities, including answering phones; taking messages and greeting visitors.

The role will help ensure that Barnet Mencap remains compliant with GDPR and other data protection legislation.

The role will alert safeguarding concerns and respond accordingly, with reference to Barnet Mencap policy and national legislation.

The role will offer IT and administrative support to all staff and volunteers working for Barnet Mencap on a day-to-day basis as directed by the Business & Strategy Manager.

Please see the full Jod Description and Person Specification for more a more detailed description of the role.

This role is a full-time position with a fixed term contract of one year from the start date.

We are looking for a CEO that has a suite of skills which enables them to sustain the positive culture of the organisation whilst leading on our ability to grow. You will be a visible, inclusive and inspirational leader who is able to influence externally and strategically lead our team whilst also being hands-on and motivated by our mission.
 
To be our Chief Executive you must have a track record of growing organisations in senior leadership positions and working with a Board. Imperative to our success is the diversification of fundraising methods and increase of unrestricted funds to ensure our future sustainability in an increasingly challenging financial environment. Our ambitions include the redevelopment of our current resource base into a community hub that will enable us to continue serving Croydon people for years to come.As Covid restrictions ease we also expect our volunteer numbers to double.

We are looking for somebody who understands the leadership traits of being a CEO and will be:

• A good listener – who can walk the floor and quickly identify what the key issues are, whilst building relationships internally and externally.
• A good people manager with high levels of emotional intelligence.
• An excellent stakeholder relationship builder with commissioners, local partners, and our local Age UK neighbours’.
• A highly visible, present, and inclusive leader.
• A strategic thinker who can look at where we are, where we need to get to and how we are going to get there.
• To achieve balance between IMPACT and financial sustainability.

The successful candidate needs to demonstrate:

• Track record of growing an organisation.
• Strong analytical skills - especially the ability to interpret and manage using financial data, KPIs, and driving operational improvement efficiencies across all aspects of the organisation.
• Effective motivational and supportive leadership through engagement initiatives.
• Excellent relationship building skills.
• Empathy for Age UK Croydon’s mission combined with sound commercial judgment

This role will require an Enhanced Disclosure and Barring Service Check.

Closing date for applications: 9am, Monday 16th August 2021

Informal conversations with Chair Designate (after shortlisting): w/c 23rd August

Final interviews: w/c 6th September

Full time, 35 hours per week

Permanent

Grade AL, Salary £74,460 per annum

Location: London

Closing date: 5.00pm on 06 August 2021

1st stage interviews: 18 / 19 / 20 August 2021

Informal discussion with team members: 23 / 24 August 2021

2nd stage interviews: 25 August 2021

The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 54,000 members who are committed to improving patient care, developing their own skills and promoting general practice as a discipline. General practice is the largest branch of the medical profession. It provides some 1 million consultations for patients in the UK every working day and deals with 86% of the health problems experienced by the UK population.

This is a fantastic opportunity to join one of our high-profile teams and ensure the College is compliant with internal and external regulatory requirements and best practice. Working within this high-quality support function, you will be responsible for the strategic development, management and the provision of the corporate governance framework for the College. You will provide strategic and professional advice on legal, constitutional and corporate governance issues.

As an expert, you will ensure the College has systems and processes in place to provide assurance to the various Boards. This includes responsibility for a robust framework for the escalation and management of risk. You will be the operational lead for the Audit Committee, Governance Committee and Nominations Committee, supporting Officers and Trustee leads, as required, on annual work plans and drafting papers.

To be successful in this role you will have:

• Successfully led on the delivery of legal, governance & risk strategies.
• Established robust systems for the delivery of effective legal, constitutional and governance management
• Managed risk management frameworks and associated risk registers
• Established and built effective partnership arrangements
• Worked at a senior level, influenced and advised on current thinking and approaches on strategic law and governance matters in the not-for-profit sector

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions.

If you feel that this role is the next step in your career, we would like to hear from you.

For further information, please download the full Candidate Briefing Pack below.

To apply, please click 'Apply' below, and upload your CV and cover letter.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

                                            ~ Putting members at the heart of everything we do ~

Examinations Policy and Quality Assistant
Aldgate, London
Full-time, 35 hours per week

We have a fantastic opportunity for an enthusiastic individual to join a Royal Medical College in the Exams Department. The role is responsible for supporting examination development, policy revision, the provision of feedback to candidates, and analysis of examination results.

If you enjoy working in a small team, have great communication skills with an eye for detail, and have policy or quality assurance experience, this is an ideal role for you. 

Responsibilities:

• Assist with the development and implementation of new and revised examinations
• Work with other regulatory bodies such as the General Medical Council, the National School for Healthcare Sciences, and the Institute of Biomedical Sciences on the development of examinations
• Analyse College examinations results and produce statistical reports for the Examinations Committee
• Monitor and suggest improvements to quality assurance processes
• Provide candidates with feedback on their examinations
• Respond to and implement requests from candidates requiring reasonable adjustments to their examination
• Work on developing the department’s social media strategy

Pathology is at the heart of modern healthcare. Pathologists work to prevent, diagnose, treat and monitor diseases and are involved in the diagnosis of disorders affecting every organ of the body, from before birth to after death. The majority of tests requested by doctors will be performed and interpreted by a clinical scientist or medically qualified pathologist. 

The Royal College of Pathologists is a professional membership organisation with over 11,000 members who are doctors and scientists working in hospitals, universities and laboratories in the UK and overseas. We work with pathologists at every stage of their career – from setting curricula, organising training and running exams, to approving job descriptions, publishing best-practice guidance and providing continuing professional development. 

We offer attractive staff benefits including 25 days annual leave rising with length of service, enhanced employer contributions to pension scheme, an employee discount scheme, and season ticket loans, as well as a cycle to work scheme.  The College values diversity, welcoming applications for all members of society.

Please submit your CV and a completed Supporting Information Form with your application, in order to be considered for the role. Further information can be found on our website when you click to apply.

Please note that all staff are currently working remotely and the interviews will be carried out online through video calls.

Are you looking for a flexible and friendly team to work with, to develop your skills?

Are you a knowledgeable, obsessively interested in technology, data loving, passionate, fun, enthusiastic, and entrepreneurial individual, who has the experience and passion to manage a great team? Do you have the passion and energy to successfully drive and develop the St Luke’s Hospice supporter journey programme and marketing strategy through the next 5 years and beyond? By analysing data and showcasing all the opportunities our income generation team has to offer, we will need you to expertly support the team to find and build strong relationships digitally, with our supporters and partners, who are at the heart of everything we do.

As a confident individual you will identify, develop, manage, and market a portfolio of fundraising products, to offer to our supporters and donors, whilst working very closely with the Partnerships Manager. Your main goal will be to maintain and look for new and innovative opportunities to increase giving in support of St Luke’s strategic priorities. You will lead a tactical team of focused leads committed to the development and implementation of digital fundraising campaigns across a variety of digital streams, social media and ecommunications.

Operating with attention to detail, and possessing a strategic mind, you will ensure that the most effective processes, practices, and techniques are in place to deliver results. The post holder should be educated to degree level or equivalent, with proven experience in managing digital paid media fundraising activities including the implementation, analysis and management of campaigns. The Data Marketing Manager will also be responsible for all tasks relating to fundraising processes, marketing, data, creative mailings, fundraising research, and development of the supporter journey that will build and deliver income. Through clear communication they will build effective and strong internal working relationships with key members of staff and set clear project objectives to meet the strategic need. 

This will be an exciting, fast paced and challenging role within the busy and dynamic Income Generation based in Plymouth. Reporting to the Head of Fundraising the post holder will be expected to regularly communicate with external suppliers and industry experts in order to develop productive relationships that build engagement and support for St Luke’s. To this end you will need robust communication, planning and organisational skills along with strong administrative experience.

This a rare and exciting opportunity to join St Luke’s Hospice Plymouth on a permanent full-time flexible contract. St Luke’s Hospice Plymouth is an independent charity, providing specialist end of life care to patients and families in Plymouth, South West Devon, and East Cornwall. The St Luke’s Hospice income generation team is fundamental in raising vital income to support the specialist care that St Luke’s provide.

Benefits include an attractive employment package, which includes 7 weeks annual leave (Inc. bank hols), membership to a cash back health plan, flexible working and St Luke’s is committed to the development of its staff and offer great and exciting opportunities for development and training.

The successful candidate must also hold a valid driver’s licence; travel to various locations across Plymouth and the wider area is essential for this role.

Closing date: Thursday 12th August 2021 (midnight)

1st stage interview date:  Wednesday 18th August 2021

2nd stage interview date: TBC

Reg Charity No: 280681

Do you have experience of supporting busy senior leaders?

Are you a highly organised individual, skilled in administration?

Do you have a passion for Gospel outreach into London?

Then London City Mission would like to hear from you!

We are recruiting an Executive Assistant to support the Director of Ministries in the Department’s work with Field teams, volunteers and our partner churches to help mobilise and enable even more effective Gospel outreach to the least-reached in London.

We are seeking a highly organised, innovative assistant to support the Director’s office and develop our support systems that enable effective cross-team working, project support and remote access working. The successful candidate will be a committed Christian with an understanding of cross-cultural urban gospel mission alongside their excellent organisational, IT, communications, project work and interpersonal skills. Experience of event planning and oversight as well as budget monitoring skills would be an advantage.

If you possess this gifting and skills mix, and have a strong desire to support outreach to the least-reached of London with the good news of Jesus Christ, follow this link for further information and to download an application pack:

There is an occupational requirement that the person appointed be an evangelical Christian.

PA to SMT Role Description

The young people, children and families that we support are at the heart of everything we do at Mermaids. As our work has expanded, so has the staff team. As a result of this, we are looking to recruit a highly professional, friendly, and approachable Personal Assistant to provide administrative and secretarial support to our CEO and Senior Management Team.

The Charity

Mermaids has been supporting trans children, young people, and their families since 1995. Mermaids has evolved into one of the UK’s leading LGBTQ+ charities, empowering thousands of people with its secure online communities, local community groups, helpline services, web resources, events, training, legal support, policy and stakeholder engagement and residential weekends.

We also seek to educate and inform wider society on gender identity by helping professionals accommodate and reassure gender diverse young people. Over the years, we’ve seen many changes in the language and understanding surrounding gender issues, but one thing remains the same: trans children deserve the freedom and confidence to explore their gender identity wherever their journey takes them, free from fear, isolation and discrimination.

CLCC Ltd is a counselling centre in the heart of Birmingham. For over 50 years we have been dedicated to providing a low cost first class counselling service for adults from Birmingham and the surrounding area. We are now seeking a Receptionist & Administration Assistant to help us deliver our service.

Job Description

Job Title:  Receptionist & Administration Assistant
Hours per week: 16 hours (variable shift pattern according to needs of service, including evening work up to 20.45 hours)
Rate of Pay: £9.50 per hour (real living wage).
Length Of Contract: 12 Months (with potential to extend - This is because the post is dependent on the financial restraints of a small charity)
Probation Period: 6 months, with a review after 3 months.
Location: Carrs Lane Counselling Centre, Carrs Lane, Birmingham, B4 7SX. In event of a lockdown some remote working may be required.
Line Manager: Counselling Service Manager.
Annual Leave: 5 weeks (25 days) and 8 public/bank holidays pro rata.

Main Duties:

1. Reception:
1.1  Respond appropriately and accurately to telephone, email, and face to face queries.
1.2  Maintain appointment & room bookings diary and ensure messages are relayed to counsellors and clients regarding any appointment cancellations or adjustments.
1.3  Conduct telephone assessment of clients and maintain client waiting lists.
1.4  Meet and greet all visitors / clients to the counselling centre.
1.5  Ensure Client Waiting Area is fit for purpose, and refreshments area clean and tidy and stocked appropriately throughout office hours.
1.6  Ensure counselling rooms have correct seating, an adequate supply of donation envelopes, tissues, and are kept fit for purpose at all times.

2. General Administration
2.1  Ensure all counselling document packs, and other relevant standard documentation are available for issue to counsellors as required, prior to any assessment or counselling session.
2.2  Ensure all Supervision logs are made available for clinical supervisors in advance of the group supervision meeting.
2.3  Assist the Centre Manager in operation of systems and procedures.
2.4  Open non-private post, deliver to the appropriate person and send standard responses when required. Receive and respond to electronic mail in a professional manner.
2.5  Report complaints to the Centre Manager
2.6  Produce and circulate correspondence and documents as requested.
2.7  Photocopying and filing.
2.8  In consultation with the Centre Manager and following written procedure, respond appropriately to requests for client information from outside agencies in accordance with the Data Protection Act and in consultation with Centre Manager.
2.9  Maintain office stationery and equipment
2.10  Maintain notice boards for clients and counsellors
2.11  Monitor housekeeping and security arrangements
2.12  Inform the Centre Manager of any health and safety risks

3. Digital Archive:
3.1  Scan all necessary documentation as directed to ensure the centre’s Digital Archive (including client counselling records, group supervision log scans, appointment diary scans and other centre documentation) is maintained.

4. Day to Day Running of the Counselling Centre
4.1  Assist counsellors to follow administrative procedures correctly.
4.2  Assist trainee, probationary and volunteer counsellors and clinical supervisors with administrative enquiries.
4.3  Inform the Centre Manager of any situations where a counsellor is not complying with the Counselling Centre’s administrative procedures
4.4  Communicate to the Clinical Supervisor and the Centre Manager any issues relevant to a counsellor’s non-attendance at group supervision e.g. illness, sabbatical

5. Management Information
5.1  Monitor and record counsellor/client caseloads, duty commitments, attendance at supervision and continuing professional development (CPD) workshops.
5.2  Record any statistical information that may be required by the Centre Manager.
5.3  Maintain any records necessary for compliance with the British Association of Counsellors and Psychotherapists (BACP) accreditation.
5.4  Inform the Centre Manager when a volunteer or staff member’s Disclosure and Barring Service (DBS) check is due for renewal

6. Finance
6.1  Maintain petty cash float, and present all petty cash claims to Manager for approval before claims are paid.
Maintain up to date record of all petty cash purchases and payments.
6.2  Administer bookings and payments for a room hire operation for private counselling practice in consultation with the Centre Manager.
6.3  Assist the Treasurer to maintain accurate register of HMRC Gift Aid scheme participants and amounts paid and assist in the processing of the annual submission to HMRC.
6.4  Collect monies from remote clients (for example, Assessment Fees and donations/contributions for counselling sessions.).

7. Liaison with Carrs Lane Conference Centre
7.1  Organise room bookings for Counselling Centre activities, as requested by the Centre Manager.
7.2  Maintain record of conference centre room bookings and costings.
7.3  Ensure compliance with Conference Centre security requirements.
7.4  Ensure Counselling Centre Manager is informed about any building work affecting the Counselling Centre

8. CLCC Ltd Standard Entry Training Programme, Advanced Level Entry Programme and
Trainee Placements
8.1  Assist the Centre Manager with answering applicant queries and sending out documentation.
8.2  Assist the Centre Manager with arrangements for the recruitment and selection of trainee placements, including arranging interviews and reference checks.
8.3  Assist the Centre Manager with arranging the delivery of induction training.
8.4  Assist new counsellors with administrative issues

9. Continuing Professional Development
9.1  Support the Centre Manager in co-ordinating continuing professional development workshops, including room hire, refreshments, meeting and greeting the training provider, attendance records, feedback sheets, payments.
9.2  Attend training sessions and undertake training in line with the organisation’s training and development policy.
10. First Aid
10.1  Ensure that the first aid box is readily available and that the stock is up to date.
10.2  Act as First Aid Responder (Training will be provided).

 11. Other
11.1  Please note that there may be some lifting and moving of furniture, boxes, copier paper, water jugs, and other heavy items. When handling any heavy items, the CLCC Ltd Health and Safety Policy must be adhered to.
11.2  Perform any other duties as requested by the Centre Manager commensurate with the level of the post.

St John’s Hospice, Lancaster, is a local charity which provides free palliative care to patients with life shortening conditions. Our services cover a population area of 250,000 people in North Lancashire, South Lakes and parts of North Yorkshire. We have been caring for our community every minute of every day since 1986

We are looking for a Retail Engagement Coordinator to join our team. This new role will help us drive the growth of important income which directly funds patient care for our local community.

Could you develop and nurture our volunteers, implement our volunteer strategy, and support our Retail operation?  If so, then this may be the ideal role for you.

This role is for 35 hours per week.

Job Purpose:

• To develop, nurture and support our volunteers to ensure their commitment and reliability, and improve volunteer retention.
• Actively promote volunteer opportunities for St John’s Hospice Shops Ltd using a range of different mediums, ensuring the needs of the organisation are met and that opportunities for prospective volunteers are fulfilling and rewarding.

• Lead on the engagement between St John’s Hospice and St John’s Hospice Shops Ltd ensuring that all retail colleagues understand the work of the Hospice in delivering specialist palliative care and feel part of the Hospice ‘family’.
• Working in conjunction with the Head of HR support the development of Shop Managers in their roles and provide low level support, advice and guidance in matters relating to the employment of staff within St John’s Hospice Shops Ltd.
• Develop, implement and maintain robust administrative systems for the management of voluntary services in tandem with the Hospice based Volunteer Coordinator.

It is essential you hold a full UK driving license and have access to a car with business insurance during working hours

Benefits offered:

• 27 days holiday + bank holidays for full time employees
• Life assurance
• Health Cash Plan
• *Minimum 8% employer contributions to a pension scheme (you will be employed by St Johns Hospice Shops Ltd)
• Maternity & paternity benefits
• Continuing professional development
• Cycle to work scheme
• Car lease scheme
• Free on-site parking

Position: Warehouse Supervisor - 2 Posts (Full time)

• 1 x Based at Leicester LE18, South Wigston
• 1 x Based at Birmingham B7, Nechells

Reports to: Regional Ops Manager 

Salary: £21,000 pa 37.5 hours / week

Base: FareShare Midlands operates from various sites. You will be flexible regarding location, but will be allocated a main contractual base at either Nechells, Birmingham or South Wigston, Leicester

FareShare Midlands

FareShare Midlands are a local charity fighting food poverty by tackling food waste. We source food that is surplus to requirements from retailers and manufacturers. We rely on an army of volunteers to help redistribute this food to local charities and community groups who provide meals and food parcels to vulnerable people, including individuals who are homeless, unemployed, socially isolated, school breakfast clubs, community centres and those recovering from addictions. We work with investors and stakeholders from varying sectors not least over 500 companies in the food industry and FareShare UK. 

Summary of Role Purpose

You will work towards, and achieve, best-in-class warehouse & food co-ordination as part of the warehouse and operations team in Fareshare Midlands. As a team you will ensure that food is allocated in a safe, timely and accurate way to optimise the service provided from your depot to our community.

The Supervisor roles will be to work on the ground setting up delivery schedules with the members and working closely with the wider team including the Supply Chain team, volunteer coordinators, development team members and food suppliers. The supervisor will be a working role, leading the warehouse activity but also providing reports, feedback and KPIs to the Regional Ops Manager.

This role will suit someone who has a passion for our values and supports our vision.  Someone who wants to make a real difference and work for one of the most progressive and ambitious charities in the UK.

Main Duties/Responsibilities

Communication & Leadership

• You will be the second in command at your depot, covering for the Regional Ops Manager during their absence and attending meetings and reviews
• To build and maintain good working relationships with all functions in FareShare Midlands and outside the organisation, with regular meetings, calls and reports
• To closely supervise staff and volunteer teams – a diverse group ranging from regular and long-term volunteers, placements (e.g. Job Centre) to business people having just a 1-day volunteering experience – to ensure that all shift duties are covered and teams work effectively
• To hold robust communication & daily briefings with staff and volunteers to ensure there is clarity on the day’s activities and task/job assignment  
• To undertake end of day reviews and planning for the next day’s activities

Operations

• To coordinate the work schedule so that staff and volunteer cover is adequate to ensure that food deliveries (in and out) are dealt with effectively
• To carry out daily and weekly stock takes, Food Safety and H&S audits, and responding to any immediate requirements flagged by these reviews
• To work to performance indicators so that stock is accurate and delivery routes are efficient to allow the organisation to grow
• To ensure that all work areas – both inside and outside the warehouse - are clean, organised and safe to work in

Standards

• To ensure compliance with relevant Health & Safety, Food Hygiene and other standards applicable to the building, vehicles, refrigeration equipment, our staff and volunteers, carrying out risk assessments as required
• To work to the standards and processes agreed with the Food suppliers
• To uphold and develop high quality customer care towards & communication with our Community Food Members (CFMs)
• To make continuous improvements to the way that we work; for example evaluating Member services, working with volunteers including volunteer training and development
• Flexibility in leading additional projects out of the relevant depot

Administration

• To ensure that food movements are accurately logged on the electronic stock management system
• To carry out depot administration, including running reports, correspondence with member groups, updating volunteer records
• To ensure that relevant administrative matters are dealt with in a timely way, for instance food safety traces & customer complaints.

Skills/Experience

To succeed in this role you will need to be flexible, dedicated to the values & objectives of the pilot and above all excellent at problem solving and communication to all stakeholders

Skills

• Excellent, clear and proactive communication skills, both internal and with external stakeholders
• Team working & leadership skills, including both the ability to delegate and to develop people with a positive approach
• Good organisational skills including attention to detail, an ability to prioritise and meet deadlines working with own team
• All round good health and ability to do physically demanding work at times

• A positive and creative attitude in support of our FareShare & Co-op values
• A motivation to collaborate with and develop others, with a demonstrable commitment to Equal Opportunities
• A flexible work approach, including a willingness to cover alternative shift rotas

Qualifications

• IT literacy, in particular of using Microsoft applications (Outlook, Word)
• Sound numeracy skills
• Qualifications in Food Hygiene, Health & Safety as it applies to food distribution (or if not it is essential that you have the commitment to training in these areas)
• Fork Lift truck license would be an advantage

Desirable Experience

• Experience of working in a warehouse environment, preferably with food
• Experience of supervision & leadership roles
• Experience of supporting training sessions or training updates
• Experience of working with individuals who may feel vulnerable or need support

Please apply attaching a Cover letter detailing your suitability for the role together with a CV along with which location you are applying for

Closing date for Applications: Wednesday 4 August 2021, 4 pm

Interviews week commencing: week commencing 9 August 2021

Do you want a job right at the heart of a growing and dynamic charity that is delivering real change for children and families?

About the role

We’re looking for individuals committed to the work of Kinship who are passionate about making a difference to the lives of vulnerable families. You’ll bring excellent relationship-building, communication, and organisational skills, as well as be able to work on your own initiative and collaboratively with partners. You will have proven experience of working with families, particularly those in more disadvantaged circumstances. You will deliver a service across West Yorkshire, focusing on Leeds and Wakefield that provides kinship carers with emotional and practical support, training, and peer-to-peer support and raise awareness of the work of Kinship.

About Kinship

Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We’re always there to support them through difficult times and celebrate the good.

Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales.

We’re at the heart of kinship networks, partnering with and influencing service providers, local and national government, and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued, and supported.

How to apply

Apply with a CV (no more than 2 pages) and 1-2 page cover letter outlining:

• How you meet the essential criteria
• Why you would like to work for Kinship
• Why you would like the role

Closing date: 9am on 2 August 2021

Interview date: 17 August 2021

Interviews may be arranged as suitable candidates are identified, so early application is strongly advised.

Kinship is committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives. We are therefore particularly keen to receive applications from those with lived experience of kinship care and from Black, Asian or Minority Ethnic communities.

Are you passionate about improving communities, changing lives and the power of volunteering?  Do you have strong leadership experience, excellent understanding of relevant legislation and good knowledge of communications?

About Pets as Therapy

Formed in 1983, Pets as Therapy (PAT) enhances health and well-being in the community through the facilitation of visits of trusted volunteers with their behaviourally assessed animals. Visiting hospitals, hospices, nursing and care homes, schools and a variety of other venues throughout the UK, we enable an improved quality of life for thousands of people every year.

Our therapeutic visits:

• Enhance lives in our communities by providing companionship and friendship and helps to tackle loneliness and stress;
• Improve the lives of people suffering from physical psychological and social health conditions and illnesses such as Autism, Dementia and Stroke by including animal assisted interventions as part of a holistic approach to treatment;
• Improve literacy in children by developing their confidence, interest and enjoyment in reading through our Read2dogs and Write2dogs schemes.

Our model of facilitating thousands of volunteers to make visits nationwide enables us to have a major impact in an incredibly cost-effective way. Pet owners’ willingness to share their beloved animal with other people enables PAT to change lives for the better.

The CEO is responsible for the leadership, the overall strategic direction of the Charity, working with the Chair and Board, and the delivery of all its activities to ensure it meets the needs of the people it exists for in the most effective way for the future.

MAIN PURPOSE OF JOB

• Provide clear Leadership to deliver the strategic vision and values of the charity and be a visible and powerful advocate for the cause the charity represents; 
• Be responsible for all employees and volunteers ensuring best practice is adhered to;
• Deliver effective management of the Head Office team and prioritise their workload;
• Support profile raising and income generation for the Charity to enable it to deliver its strategy and plans;
• Take overall responsibility for the Charity’s management and administration within the governance and accountability frameworks established by the Board of Trustees, supporting the development and delivery of strategic plans, and annual operational plans and budgets;
• Work with the Chair of the Board to enable Trustees to fulfil their duties and legal and other responsibilities for the proper governance of the Charity, ensuring the board receives advice, recommendations and information in an effective, thorough and timely manner.

KEY RELATIONSHIPS

• Accountable to the Board of Trustees;
• Reports to the Chair of the Board of Trustees;
• Where appropriate draws on the experience and knowledge of the Trustees;
• Leadership and management of the team;
• Advocate for the Charity with all stakeholders to engage and retain them, especially our volunteers;
• Ongoing management of Partnerships;
• Own key external relationships;
• Be a spokesperson for the Charity on public platforms including on/offline media;
• Be the main link to our volunteers and the ongoing relationship and communication to them;
• Representation on Board Meetings and Sub Committee Meetings.

DUTIES AND RESPONSIBILITIES

Leadership & Strategy

1. Ensure the Charity has an effective vision, mission and long-term plan and that there is a clear and common understanding by all key stakeholders including staff and volunteers.
2. Work with the Board to develop the Charity's strategic vision and be responsible for leading implementation.
3. Be responsible for the development and delivery of the Charity's agreed business plans.
4. Ensure that the Charity’s values, ethos and policies are relevant, fair and consistently implemented.
5. Keep the voice of the people the Charity exists for at the heart of the organisation’s work and vision.
6. Set the vision and culture for providing excellent volunteer and supporter care, strong and effective communications, high volunteer and supporter retention and acquisition of new volunteers / supporters/ influencers.
7. Develop the Charity’s profile by seeking out and exploiting opportunities for innovation and ensure PAT is at the forefront of positive change in our charity sector.
8. Influence key opinion leaders and stakeholders, developing appropriate relationships to further the vision of the Charity in all aspects of its work (support, campaigning, volunteering and income generation).
9. Keep up to date with developments in the UK relevant to the achievement of the Charity’s vision.

Management & Operations

1. Ensure the Charity has an appropriate and effective staff structure and systems to fulfil its short and long-term objectives and carry out its work effectively, with all staff understanding their role and accountabilities.
2. Develop and deliver against effective annual operational plans and budgets (approved by the Board) in the context of the Charity’s strategic plan and vision.
3. Utilise effective methods for monitoring the performance of the Charity and enable appropriate reporting to the Board against strategic and operational plans and budgets.
4. Understand all systems and processes to support and direct staff and volunteers.
5. Ensure effective recruitment, leadership, management, training and development of staff, directed at achieving short and long-term goals of the Charity, and fully compliant with employment law.
6. Develop and maintain an environment that attracts, retains and motivates good quality staff, constantly seeking ways to learn and improve performance.
7. Ensure the Charity is aware of best practice and that it constantly strives to achieve this within the constraints laid down by the Board and resources available.
8. Ensure the Charity's services, contracts and projects are delivered to the highest standard with due regard for timescales, targets and budget.

Finance & Risk

1. Responsible for the overall financial health of the Charity, ensuring appropriate and effective financial control, audit and reporting systems are in place.
2. Ensure effective cash management in the context of budgets, forecasts and reserves policy approved by the Board.
3. Ensure an unqualified audit opinion and no major issues being raised in the post audit report, with compliance with all accounting standard requirements and appropriate transparency in reporting to key stakeholders.
4. Support the achievement of income budgets including through profile raising, use of networks, and ownership and development of specific relationships including with major donors, corporates and trust/grant makers as well as key influencers.
5. Ensure the effective management and support of volunteers, recognising their critical nature to the Charity.
6. Ensure that the major risks to which the Charity is exposed are understood, regularly reviewed and have systems in place to mitigate these risks.

Governance & Compliance 

1. Provide the Company Secretarial role for the Charity, ensuring it meets all legal and statutory requirements with Companies House, Charity Commission, OSCR and any devolved nation charity authorities that are established.
2. Attend all Board meetings and prepare a written report in advance of each meeting detailing matters of interest and concern regarding the Charity's activities during the previous period.
3. Oversee the development and practical application of all organisational policies and processes e.g. with regard to health and safety, equality and diversity, and safeguarding.
4. Ensure the Charity complies with best practice in all areas of its operation.
5. Ensure that collection and protection of personal information complies with current Data Protection regulations.
6. Ensure all the Charity's activities are conducted safely at all times and that Health and Safety policies are understood and followed by everyone including volunteers.
7. Ensure all major risks are identified and regularly reviewed and that systems and procedures are in place to mitigate all such risks; be responsible for the development and implementation of the Charity's Risk Register.

Partnerships & Business Development

1. Seek out, develop and nurture beneficial partnerships with supporters, donors and other charities and maximise the Charity's reach and opportunities.
2. Develop long-term sustainability, building the Charity's business model and maximising income through strategic partnerships, alignment to similar organisations and creative fundraising.
3. Oversee research to identify and exploit the value the Charity brings to the communities it serves.
4. Adopt a creative and innovative approach and be open to new ideas and opportunities.
5. Identify opportunities and understand how to manage grants, including bid writing.

ACTIVITIES WITH THE CHAIR OF THE BOARD OF TRUSTEES 

• Attend Board meetings and regularly liaise with the Chair.
• Ensure the Board regularly reviews the Charity's governance structure and its own performance.
• Ensure the Board's delegated authority is recorded in terms of reference for sub committees, job descriptions for honorary officers and key staff, and ensure there are regular reporting procedures.
• Ensure the Board have the necessary skills required to support the achievement of the Charity's goals and can access external professional advice as and when required.
• Ensure new trustees receive appropriate induction, advice, information and training.
• Ensure appropriate policies are approved by the Board, in place and regularly reviewed.
• Provide the Board with regular and appropriate reports of relevant activity in the UK and performance of the Charity (financial and non-financial) against plans and budgets.
• Ensure the staff understand and support the governance role of the Board.

PERSONAL SPECIFICATION

1. Qualifications

Educated to degree level or equivalent professional qualification or experience.

2. Essential experience

• Minimum of 3 years’ experience of working at a senior level in the charity sector.
• Experience in the development and delivery of strategies, operational plans and budgets.
• Extensive staff management experience with evidence of team development and strong performance management.
• Experience of working with volunteers.
• Experience of fundraising.
• Proven track record of managing the delivery of great volunteer / supporter/ customer care.
• Experience of working with a Board of Trustees,
• Proven track record in influencing, building and managing high level relationships with supporters and key opinion leaders.

3. Essential knowledge

• Excellent knowledge of relevant legislation and best practice in the sector.
• Good understanding of on & offline communications.
• Understanding of the principles of maintaining a strong brand and creating effective communications materials.
• Understanding of Salesforce and/or other relationship management databases.
• A commitment to equal opportunities and diversity.

4. Essential skills

• Inspirational leadership, management and motivational skills.
• Ability to think and work strategically.
• Strong decision making, highly organised and personally effective.
• Exceptional relationship management and interpersonal skills including with volunteers, beneficiaries, key opinion leaders, funders/donors and corporates.
• Excellent verbal and written communication, networking and negotiating skills.
• Excellent time-management, organisation and prioritising skills.
• Flexible and adaptable to the needs of the organisation.
• Demonstrable diplomacy and conflict resolution skills and ability to work in confidence.
• Clear track record of delivering projects to time and budget.
• High degree of numeracy and good attention to detail.
• Ability to use Microsoft Office suite.
• Full driving licence.

5. Personal Attributes

• Strong empathy and commitment to the goals and values of the Charity.
• Person centred.
• Self-motivated, positive, pro-active and dynamic.
• Innovative and creative leader with ability to motivate and develop staff in a high challenge/high support environment.
• Able to deal confidently with staff, trustees and volunteers including resolving differences of opinion in a positive way.
• Resilient.
• Collaborative, working well within a team and open to new ideas.
• Capable of maintaining external networks and stakeholder groups to the benefit of the Charity.
• Commitment to best practice and with a drive for continuous improvement.

6. Desirable selection criteria

• IT literate with experience in social media platforms.
• Experience of working with the media and acting as spokesperson for the organisation.
• Willing to work weekends and evenings if required.

Safeguarding Statement

Pets as Therapy is committed to safeguarding and protecting the adults and children we work with. As such, posts maybe subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have policies and procedures in place which promote safeguarding and a safe working environment.