Volunteer roles in bourne, lincolnshire

Job Title: Volunteer Lead Video Editor

Reporting to: Operational Director

Hours: 3hrs per week (we can be flexible and work with your schedule)

Willowbrook Farm Charity

Willowbrook Farm Charity exists to create nurturing educational and cultural spaces in the Oxfordshire countryside that are welcoming, inclusive, and accessible to communities who have been historically underrepresented in rural environments — including people from racialised backgrounds, neurodivergent individuals, and young people with diverse learning needs.

In partnership with Willowbrook Farm (www  willowbrookfarm  co  uk), where we host our activities, we aim to build a nationally recognised centre of excellence that supports personal growth, wellbeing, and connection with nature. Through hands-on learning, community building, and cultural exchange, we empower individuals and groups to explore sustainable living, ethical land stewardship, and the transformative potential of nature-based education.

Our Values

Community
We foster a culture of care, connection, and belonging. We create space for people to come together in joy, learning, and mutual support, building relationships rooted in respect and shared purpose.

Stewardship
We honour the land as a living system and recognise that the wellbeing of people and nature are deeply interconnected. We are committed to nurturing the next generation of ethical and responsible stewards — who care for the earth, each other, and future generations.

Equity & Inclusion
We are dedicated to removing barriers so that people of all identities, backgrounds, and abilities can access and participate fully in experiences of farming, countryside living, and sustainability. We celebrate diversity and work to create welcoming spaces where everyone can thrive.

Connection with Nature
We centre our actions on a deep respect for the natural world. We believe in restoring and nurturing the bond between humans and nature, creating a place where both can flourish in harmony.

Job description

We are thrilled to welcome a Video Editor at a pivotal time for our charity. After a challenging period of inactivity due to the impacts of Covid, we are excited to embark on a new chapter, as we are ready to restart our activities in 2025 and to develop our projects and create a positive impact in our community.

This is a unique opportunity for those eager to be part of a project evolving from its early stages to the launching of new initiatives. The volunteer will have ample opportunity to collaborate with us and help shape our videos from the ground up.

We are seeking a talented Video Editor who can create engaging videos for our new upcoming website and fundraising campaigns.

We appreciate volunteers with experience in editing videos for fundraising purposes, but we are open to those who do not necessarily have the experience but wish to learn.

As a volunteer-led charity, it’s essential for us to find someone who understands the importance of being part of our team and engaging in the entire creative process. Therefore, we will prioritise applications from volunteers who wish to commit to a long-term partnership and want to be an integral member of our team.

What do you need to become our Video Editor?

Essential:

· 3+ years professional experience with Video Editing and ability to create engaging and professional videos.

· Creativity and experience in developing effective videos for marketing.

· Experience in developing effective videos for fundraising purposes.

· Experience in developing effective videos for promoting projects and charitable causes.

Desirable

· Have worked with videos for fundraising campaigns in the past.

By getting involved you will gain:

· A chance to expand your skills and unleash your creativity.

· This is an excellent opportunity for professionals eager to utilise their talents to address community needs and contribute to reducing inequality.

· Additionally, you can enhance your portfolio and potentially work on your own projects in collaboration with the charity.

· Experiment with new techniques and receive constructive feedback on your work.

Location: Fully Remote. But we welcome those who wish to come and visit the farm at least once to understand more about us. Travel expenses covered.

Commitment:

The estimate of time needed is 3 hours a week, but we can be flexible and work with you to find hours that fit ours and your schedule, hours will eventually reduce once most of the branding work is done and the new website is launched - all help is much appreciated!

As a volunteer-led charity, we prioritise volunteers who want to become part of our team of volunteers rather than those looking for a temporary project.

How to apply:

Please send your CV, cover letter and link to your portfolio demonstrating your experience with video editing and why you would like to get involved with our projects. 

Interviews will be scheduled as the applications come in. Candidates must have the legal right to work in the UK at the time of application.

If we find some great candidates, we may close the vacancy earlier than the application deadline mentioned. So don't delay - apply today!

This role provides a telephone listening and support service to bereaved carers’ and family members whose relatives died under the care of The Hospice of St Francis. Last year our Bereavement Support Line volunteers made over 1,000 calls.

We are looking for additional volunteers to support this service.  Do you have strong listening skills?  Are you reflective, self-aware, adaptive with basic IT skills?  We'd love to hear from you. 

The role will be ome based and you will receive full training and ongoing support.

HOPE not hate Charitable Trust’s vision is a world without hate and we achieve this by supporting initiatives challenging far-right hate and building hopeful alternatives for communities. We are a fundraising and grant making Trust.

We are keen to hear from candidates who share our passion and vision; who can reflect the diversity of the communities we work with; and who can apply their skills and expertise to help us reach our goals.

About us

HOPE not hate Charitable Trust, which was formerly known as Searchlight Educational Trust, was created in 1992 and over the years has raised over £20m to pursue its mission. In 2022, it changed its remit from being a conventional Charity, employing staff and running programmes, to become a fundraising and grant making Trust. HnHCT primarily supports the work of HOPE not hate Ltd, but it can also make grants to other organisations which meets our charitable objectives.

The Trustees meet four times a year to review the fundraising targets and ensure the grant made to HOPE not hate Ltd is being spent effectively and within our charitable objectives. One of these meetings is a joint away day with the Directors of HOPE not hate Limited, where the two bodies and the Senior Leadership Team of HnH Ltd discuss the state of hate in the UK and priorities for the forthcoming year.

If you’re passionate about challenging the far right and building hope in communities, and would like to use your expertise to help us do both, we would welcome you to apply to become a Trustee.

Trustee role description

The role of a Trustee is to ensure that HOPE not hate Charitable Trust delivers on our mission, vision and values.

Duties:

· Ensuring that the organisation pursues its stated objects (purposes), as defined in its governing document, by developing and agreeing a long-term strategy

· Ensuring that the organisation complies with its governing document (i.e. its memorandum and articles of association), charity law, company law and any other relevant legislation or regulations

· Ensuring that the organisation applies its resources exclusively in pursuance of its charitable objects (i.e. the charity must not spend money on activities that are not included in its own objects, however worthwhile or charitable those activities are) for the benefit of the public

· Ensuring that the organisation defines its goals and evaluates performance against agreed targets

· Safeguarding the good name and values of the organisation

· Ensuring the effective and efficient administration of the organisation, including having appropriate policies and procedures in place

· Ensuring the financial stability of the organisation

· Protecting and managing the property of the charity and ensuring the proper investment of the charity’s funds

· Following proper and formal arrangements for the appointment, supervision, support, appraisal and remuneration of the chief executive

In addition to the above statutory duties, each trustee should use any specific skills, knowledge or experience they have to help the board of trustees reach sound decisions. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, or other issues in which the trustee has special expertise.

Person specification

· A commitment to the organisation

· A willingness to devote the necessary time and effort

· Strategic vision

· Good, independent judgement

· An ability to think creatively

· A willingness to speak their mind

· An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship

· An ability to work effectively as a member of a team

Roles we are seeking to fill

As well as being passionate about our cause and committed to our mission and values, at this time, we are particularly interested in hearing from candidates who can bring one or more of the following:

· Financial management skills to the board, helping to guide and support the charity’s operational finances.

· Experience in fundraising and networking

· Charity leadership including governance

· Experience in and/or and understanding of the communities susceptible to far right hate 

It is not essential to have sat on a board before. In fact, we actively encourage those who are passionate about our work and will bring new perspectives.

We welcome applicants from all communities, backgrounds and geographies in order that we reflect the diverse nature of the people we serve and who support us.

If you are interested in discussing the role further, please get in touch and we’ll arrange an informal chat with a member of our team to find out more.

The Role of an HNHCT Trustee

This is a voluntary role requiring attendance at four board meetings and one in-person away day per year.

While meetings are currently virtual, we hope that in the future we will be able to meet in person at least twice a year in London.

If you're interested in both travelling and listening to others talking about travelling (including using passenger assistance), we'd love to hear from you. You will be contributing to the group to ensure that all participants feel comfortable and that the group runs smoothly.

This group will run monthly either by telephone or video call.

How often will I be needed?

• 2 Hours per Month

Key requirements

• This role requires one reference.

Home based

• This role is home based

Additional location information

• The groups meet during the day from Monday to Friday.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply UK resident

What skills and experience are needed?

• Empathy with blind and partially sighted people. Good listening skills An interest in travelling with or without using passenger assistance. An ability to work with a wide range of people Experience of using the telephone or video calling software.

If you're interested in cookery and happy to listen to others talking about the topic, we'd love you to facilitate our monthly special interest group. This is a new group for blind and partially sighted people who are keen to share their experience and interest in cookery.

You will contribute to the group to ensure that all participants feel comfortable and that the group runs smoothly.

This group will run monthly as either a phone or video call.

How often will I be needed?

• 2 Hours per Month

Key requirements

• One reference

Home based

• This role is home based

Additional location information

• The groups meet during the day from Monday to Friday.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply and UK resident

What skills and experience are needed?

• Empathy with blind and partially sighted people. Good listening skills An interest in all aspects of cookery Abilty to work with a wide range of people Experience of using the telephone or video calling software

Our Talk and Support team is setting up a knitting group for people who love the craft and want to share their experience, skills and passion for creating. Are you interested in facilitating this group? Then please get in touch - it would be great to hear from you.

You will contribute to the group to ensure that all participants feel comfortable and that the group runs smoothly.

This group will run monthly using the phone or video call

How often will I be needed?

• 2 Hours per Month

Key requirements

• This role requires one reference.

Home based

• This role is home based

Additional location information

• The groups meet during the day from Monday to Friday.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• Empathy with blind and partially sighted people. Good listening skills. An interest in knitting. Work with wide range of people. Experience of using the telephone or video calling software.

Are you happy to listen to others talking about their experience of building or carpentry? We are looking for someone like you to facilitate our monthly special interest group for blind and partially sighted people who are interested in these topics and who would like to share their experience with others.

You will contribute to the group to ensure that all participants feel comfortable and that the group runs smoothly.
This group will run monthly either over the telephone or as a video call.

How often will I be needed?

• 2 Hours per Month

Key requirements

• This role requires one reference.

Home based

• This role is home based

Additional location information

• The groups meet during the day from Monday to Friday.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply and UK resident

What skills and experience are needed?

• Empathy with blind and partially sighted people. Good listening skills. Experience of working in the building or carpentry trades, or a keen interest in these topics. Ability to work with wide range of people. Ability to use the telephone or video call system to talk to groups of people.

We’re looking for an empathic person with good listening skills to facilitate our new group for blind and partially sighted veterans. You might be a veteran yourself but this isn’t essential. You’ll help the group run smoothly and the participants to feel comfortable.

This group will run fortnightly by phone.

How often will I be needed?

• 2 Hours per Fortnight

Key requirements

• This role requires two references.

Home based

• This role is home based

Additional location information

• The groups meet during the day from Monday to Friday.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply and UK resident

What skills and experience are needed?

• Empathy with blind and partially sighted people. Good listening skills. Lived experience of serving in the armed forces and an ability to relate to other veterans. Ability to use the telephone to speak to people in a conference call.

Are you a fluent Punjabi speaker who enjoys conversing in Punjabi? Are you a good listener? If so, you could be just the right person to facilitate our fortnightly special interest group for blind and partially sighted people who would like to talk to each other in Punjabi.

You will contribute to the group to ensure that all participants feel comfortable and that the group runs smoothly.

This group will run fortnightly either by telephone or video call.

How often will I be needed?

• 2 Hours per Fortnight

Key requirements

• This role requires two references.

Home based

• This role is home based

Additional location information

• The groups meet during the day from Monday to Friday.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply and UK resident

What skills and experience are needed?

• Empathy with blind and partially sighted people. Good listening skills Good Punjabi language skills with the ability to also converse with the Talk and Support team in English to report any safeguarding or wellbeing concerns. An interest in the Punjabi language. Ability to work with a wide range of people Knowledge of using the telephone or video calling software.

RNIB is the UK's leading sight loss charity, where we help blind and partially sighted people thrive. Our Helpline service provides information to those affected by sight loss and others on a range of services, products and reading materials, including our digital Talking Books service; a free service that provides blind and partially sighted people with access to over 23,000 titles.

Using your excellent communication skills, you’ll make a positive impact and a genuine difference to those seeking help from RNIB. You will be:
Answering calls;
Giving information;
Making internal referrals and sending follow-up emails to callers;
Interacting with our customer relationship management system and information sources.

We're looking for volunteers who are available on any weekday Monday through to Friday. The role can be carried out from home or from our Peterborough office. Due to the investment through our comprehensive training and support package, we’re ideally seeking a minimum commitment of six months.

How you will be supported in your role:
Full training on our products and services will be given before you start taking customer calls. Mentoring and support will continue to make sure you settle well into your role.

How often will I be needed?

• 4 Hours per Week

Key requirements

• You must be 18 or over. This role requires two references

Home based

• This role is home based

Additional location information

• Can be carried out remotely (Home) or at Royal National Institute of Blind People Northminster House Northminster Peterborough PE1 1YN

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply and UK resident 

What skills and experience are needed?

• Broadly confident with IT Able to listen well. Able to communicate effectively over the telephone Supportive and empathetic disposition Open minded and accepting, which means you won’t discriminate against anyone for any reason A curiosity and willingness to learn.

We are looking for an assistant to help our film director as we enter post production at the end of a 3 year (fun) film project about the personal lives of Cancer Research Scientists. This film will pay tribute to the incredible work these amazing (often very young) scientists do, and until now: their dedication has often been overlooked.  This is a first-of-its-kind movie, shot in wide-screen cinema scope and is intended for release on ALL platforms, Sky, Netflix, Amazon, Apple.  We have refused production funds from the big platforms (funding the entire film project ourselves) in order to keep control of WHERE the movie can be distributed and to allow all film revenue profits to go to cancer research UK.This will stop greedy networks from blocking each other in distributing the film. We want every country around the world to be able to broadcast the movie because half of the world's 8 billion people will suffer cancer at some point in their lives, and we want cancer sufferers worldwide to see this heartwarming film showing amazing scientists working tirelessly to find new cures. If you can organise, pull things together and work with a wonderful team to get this film over the finish line then please contact us.

Become a Trustee and Help Shape the Future of Air Cadets!

The Air Cadet Charity is seeking passionate and skilled individuals to join our Board of Trustees and help us further our mission of supporting the Air Cadet Organisation.

Do you want to make a real difference in the lives of young people, fostering their development in aviation, leadership, and responsibility? Are you looking for an opportunity to contribute your expertise to a dynamic and impactful charity? If so, we want to hear from you!

The Air Cadet Charity provides vital support to the Air Cadet Organisation, empowering young people across the UK through grants for exciting opportunities and experiences. As a Trustee, you will play a crucial role in the strategic direction, governance, and financial sustainability of the charity, ensuring we can continue to make a positive impact.

We are particularly interested in hearing from individuals with experience or backgrounds in one or more of the following areas:

• Military Aviation Expertise: Bringing valuable knowledge and perspective related to military aviation.
• Charity Governance Experience: Providing a strong understanding of charity regulations, best practices, and strategic oversight.
• Fundraising, Marketing, and Communications Acumen: Offering skills and experience to enhance our outreach, engagement, and financial sustainability.
• Ex or Serving ATC Officer: Providing valuable insights from the volunteer perspective, ideally with an aviation focus.
• Connected in the Defence Sector: Individuals with a civilian defence industry background who can assist us in building strategic relationships.
• Independent Challenge: Trusted supporters of our mission and values who can offer an objective perspective and collaborative approach to Board discussions, helping to avoid groupthink.

As a Trustee, you will:

• Contribute to the strategic direction and overall governance of the charity.
• Ensure the charity operates effectively and in accordance with its mission and values.
• Oversee the financial management and sustainability of the organisation.
• Act as an ambassador for the Air Cadet Charity.
• Bring your unique skills and experience to Board discussions and decision-making.

We are looking for individuals who are:

• Passionate about the aims and objectives of the Air Cadet Charity and the Air Cadet Organisation.
• Committed to good governance and ethical practices.
• Able to think strategically and contribute constructively to Board discussions.
• Willing to dedicate the necessary time and commitment to the role.
• Team players with excellent communication and interpersonal skills.

Time Commitment: Trustees are expected to attend regular Board meetings (typically two times per year) and may also be involved in sub-committees or working groups.

Location: Meetings take place virtually and in person (London or RAF Cranwell, Lincolnshire).

How to Apply:

If you are interested in becoming a Trustee and contributing your skills to the Air Cadet Charity, please submit your CV and a covering statement outlining your relevant experience and why you are interested in this role. Please specifically highlight any experience you have in the areas we are seeking.

Please send your application by 9th May 2025.

Review of applications will commence in mid-May, with interviews for shortlisted candidates expected to take place in June.

We are committed to equality and diversity and welcome applications from all sections of the community.

Join us in making a difference for the young people of the Air Cadet Organisation!

Could you look after the finances for the local SSAFA service in your area? You don’t need a military background, just some basic I.T and finance skills. If so, this could be the role for you.

What is a Branch Treasurer?

There are SSAFA branches throughout the UK and overseas. These are divided into small local areas that we call divisions. Each branch has a treasurer overseeing the divisions that, in turn each have a treasurer of their own. This is a key role involving financial planning and financial administration.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles and fundraisers.

One of the key ways we help people is by tapping into various sources of funding on their behalf. Monitoring and reconciling this flow of funding into and out of SSAFA accounts is important to ensure clients receive timely support and we are able to account for all charitable funds in our care.

When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home. This flexible role involves using our on-line financial management system and on-line bank accounts and so can be done when and where suits you best. You will need to attend a number of branch committee meetings each year.

What would you be doing?

• Maintaining and reconciling local bank accounts and recording transactions
• Supporting divisions to manage their local finances.
• Making and recording all authorised payments
• Preparing year end accounts and financial statements including arranging an independent review
• Working with the branch secretary, advise on a local fundraising programme to cover branch running costs.
• Identify and manage the return of any surplus monies from grants as appropriate.
• Providing reports to the branch committee and to SSAFA’s Central Office
• Maintaining accurate records using our on-line finance management system
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Gain experience of holding a responsible role in a well-respected charity
• Use your skills, knowledge, and life experience to benefit others.
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Reimbursement of out-of-pocket expenses
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – treasurers webinar (with some pre-course learning), and financial management system training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Support from the branch Chair and the Finance team based as our central office.
• Access to a range of e-learning courses
• Support from the Volunteer Support Manager and the Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with some experience of financial administration
• Good written and spoken English.
• Ability to be respectful and non-judgemental with volunteers, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Willingness to use our on-line banking and on-line finance management system (this is covered in training)
• Reliable attitude: contact volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to gravel to meetings etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.