864

Volunteer roles in central london, greater london

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Mind in Kingston, Kingston upon Thames (On-site)
Unpaid role, expenses paid
Posted 3 days ago
Mind in Kingston, Kingston upon Thames (On-site)
Unpaid role, expenses paid
Posted 3 days ago
WORTH, Remote
Unpaid role, expenses not paid
Posted 3 days ago Apply Now
ThriveSpark Southampton, Remote
Unpaid role, expenses paid
Posted 3 days ago Apply Now
MARINElife, Remote
Unpaid role, expenses paid
Posted 3 days ago Apply Now
Emmaus UK, Remote
Unpaid role, expenses paid
Posted 3 days ago
Marillac Neurological Care Centre, Brentwood, Essex (On-site)
Unpaid role, expenses paid
Posted 3 days ago Apply Now
Page 8 of 58
Kingston upon Thames, Greater London (Hybrid) 9.95 miles
Unpaid role, expenses paid
Voluntary
Job description

Role Title: Advice and Information & Signposting Volunteer 

Weekly Hours: Minimum 4 hours per week

Expenses: Expenses are compensated where applicable such as travel 

Commitment: At least 6 months 

Responsible to: The Service Navigation Lead

Project overview: 

The Information, Advice & Guidance (A&G) Service sits within our Mental Health Support Services (MHSS) team. It provides residents with accurate information, advice and signposting, helping people to find the right support, at the right time, while ensuring safe and consistent service delivery. 

This is a non-crisis service. Volunteers are not expected to provide counselling, befriending, or personal opinions. Instead, volunteers help callers by listening empathically, providing factual information from approved sources, and signposting to the most appropriate services under the guidance and supervision of the Referral & Access Lead (RAL). 

Mind in Kingston is a local charity supporting people with mental health issues and campaigning to raise awareness of mental health in Kingston and surrounding areas. We are affiliated with National Mind but operate independently across the Borough of Kingston upon Thames. 

Volunteers play a vital role in ensuring the accessibility and effectiveness of this service. We welcome volunteers from all walks of life — whether or not you have lived experience of mental health issues. You will receive structured training, ongoing supervision, and be part of a supportive and inclusive team that values your time and contribution. 

Main purpose of the role: 

  • To provide confidential, accurate, and consistent information and signposting to people contacting Mind in Kingston’s A&G service by phone, email, or web enquiry. 

  • To offer empathic listening and practical information within defined role boundaries. 

  • To help individuals access the right service or source of support, internally within Mind in Kingston or externally through local and national organisations. 

  • To ensure all enquiries are recorded accurately using the web-based enquiry form and handled in line with data protection and safeguarding policies. 

  • To escalate all risk or safeguarding concerns immediately to the Referral & Access Lead. 

Tasks will include: 

  • Answering incoming telephone calls, emails, and online enquiries during allocated shifts. 

  • Providing information and signposting based on verified sources such as Mind in Kingston’s signposting directory and local service guides. 

  • Logging all enquiries accurately using the online enquiry form. 

  • Conducting call backs as directed by the Referral & Access Lead. 

  • Escalating any safeguarding, crisis, or risk concerns immediately following Mind in Kingston’s escalation protocols. 

  • Researching and maintaining up-to-date knowledge of local and national services. 

  • Participating in regular supervision, debriefs, and team meetings. 

  • Maintaining confidentiality, professionalism, and clear boundaries at all times. 

Boundaries and Role Parameters 

To ensure safe and high-quality service delivery, volunteers must: 

  • Not provide counselling, therapy, or befriending. 

  • Not give personal opinions or advice — all responses should be factual and guided by verified resources. 

  • Not manage crisis situations independently any indication of risk or crisis must be escalated to the Referral & Access Lead immediately. 

  • Work only within designated service hours and communication channels. 

  • Follow data protection and confidentiality policies at all times. 

This ensures volunteers are supported and protected, and that all service users receive safe, accurate, and appropriate information. 

What you will receive in return: 

  • Training in skills that will include mental health awareness and boundaries. 

  • Training in adult safeguarding and local procedures. 

  • Training for any other skills as identified by yourself and your supervisor. 

  • Regular check-in with your supervisor, reflective supervision, and managerial support. 

  • An opportunity to learn new skills and develop existing ones while being a part of a supportive team at Mind in Kingston. 

  • Reimbursement of reasonable expenses. 

  • Professional references upon completion. 

What we expect from you: 

  • Commitment to a minimum of 6 months volunteering. 

  • Completion of all required training prior to taking calls or enquiries. 

  • Adherence to Mind in Kingston’s policies, including: 

  • Confidentiality and data protection 

  • Safeguarding 

  • Health and safety 

  • Equal opportunities 

  • A calm, empathetic, and non-judgemental approach to all service users. 

  • The ability to communicate clearly and sensitively with people who may be experiencing distress. 

  • Willingness to engage with supervision and feedback. 

  • Safe handling and return of any equipment issued. 

  • If volunteering from home, ensuring you have a confidential and private space from which to work. 

Application Process: 

  • Two references (one from a professional contact) are required. 

  • An enhanced DBS check is necessary. 

  • An Interview

  • Completion of mandatory Onboarding, Induction and training process

We ask volunteers for two references, one of which must come from a professional connection such as a current or previous employer or a tutor. You will also need to undergo an enhanced DBS (Disclosure and Barring Service) check, as you will be working with vulnerable adults.

Application resources
Posted by
Mind in Kingston View profile Organisation type Registered Charity Company size 21 - 50

We are Mind in Kingston. We fight for mental health. For Respect. For Support. For you.

Posted on: 12 November 2025
Closing date: 28 November 2025 at 23:30
Tags: Advice / Information, Operations, Customer support, Health / Medical, Mental Health, Public Health, Safeguarding, Wellbeing, Direct / Supporters

The client requests no contact from agencies or media sales.