Volunteer roles in east of england
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you speak French and are looking to give back to the local community? By joining our team of befrienders, you will support us to reach some of the most isolated adults in the community to reduce their feelings of loneliness, build friendships and provide support for mental wellbeing.
You will support individuals who struggle to communicate with others and help them to reconnect with their local community. You will support to relight a spark in a hobby, interest or encourage individuals to explore and participate in new social activities.
What you will be doing
- Agree a mutual time and frequency to meet in the local community
- To develop and promote a positive relationship with your befriendee
- To engage in conversation in French
- To encourage your befriendee to engage in social activities and support them in doing so whilst building their confidence
- To support your befriendee in developing their goals and social skills
- Encourage your befriendee to make links with community services, based on their identified goals
The skills you need
- Able to communicate confidently in French
- Ability to provide a supportive and inclusive atmosphere which motivates and inspires others
- Willingness to engage in activities in the community
- Able to maintain strict confidentiality and follow professional boundaries
- To be consistent in attendance
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy organising? Would you like to play a key role in making sure things get done!
We are recruiting for an Admin and Reception Volunteer at our Older Persons Day Activities Centre in Tooting.
Our volunteer administrators are instrumental to all the work that we do across Hestia. You will have the opportunity to support staff with a wide range of desk-based and administrative tasks. These behind-the-scenes roles provide essential support in ensuring that those who we work with access the support they require to rebuild their lives beyond crisis
What you will be doing
- To support with administration, and with meeting and greeting service users, and with building security.
- Support with updating and inputting data into spreadsheets
- Support with answering phone calls and internal communication
- To support the team with covering the reception desk and dealing with enquiries from people arriving at the service/office.
The skills you need
- Good communication skills
- Good organisation and administrative skills
- Able to maintain good working relationships
- Basic IT skills, comfortable using spreadsheets and emailing
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about working with children and looking for an opportunity to make a difference? We are recruiting for a volunteer to support with engaging and keeping children entertained while mums participate in our workshops and events. By providing this support, you will be allowing women to participate in events to develop their skills, confidence and build on their aspirations.
This role will be on an ad hoc basis and will require travelling to different places in London.
What you will be doing
- Maintain strict confidentiality
- Entertaining children with provided toys and small activities such as colouring or puzzles etc..
- Ensuring the children are kept safe
The skills you need
- Calm and patient approach
- Experience in childcare preferred
- Working knowledge of child safeguarding preferred
- Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
- Good communication skills
- Paediatric First Aider - Desired
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
meditation can give us a sense of calm, peace and balance that can benefit both our emotional wellbeing and overall health. Do you have experience in delivering meditation sessions and would like to give back your time to support people in crisis?
We are recruiting for a volunteer to run meditation sessions.
The hustle and bustle of everyday life can leave us feeling tired and burnt out. People in our services are feeling this more than ever and would benefit from learning mindfulness techniques and strategies. It is important for us to pay more attention to the present moment, our own thoughts, feelings and the world around us as it is known to support and improve our mental wellbeing, sleep, and increase our overall happiness.
What you will be doing
- Facilitate a meditation sessions, one to one or in a small group over video call
- Plan each session and identify any items needed for the Meditation sessions
- Lead on the logistics and set up of the session alongside the staff team
- Inspire and motivate people using the services to attend
- Keep a record of attendees, provide feedback, and report any concerns to the staff team
The skills you need
- Experience delivering Meditation group sessions
- Good communication skills
- Ability to provide a supportive, and inclusive atmosphere that encourages learning and participation
- Calm and patient approach
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re launching REMIX—a bold new youth charity in East London—and we need visionary Trustees to help us bring it to life. If you believe every young person deserves the chance to shine—no barriers, no limits—this is your opportunity to help shape a movement that empowers futures.
At REMIX, we’re not just setting up a charity. We’re creating a platform for mentorship, creativity, confidence-building, and lifelong opportunity—and we’re doing it in partnership with young people, families, and local communities.
The Role: Trustee (Volunteer)
We are assembling a diverse and dynamic Trustee Board to guide the set-up, strategy, and launch of REMIX. You’ll play a central role in creating an inclusive, inspiring, and sustainable organisation that puts youth potential front and centre.
As a REMIX Trustee, you will:
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Steer Our Vision: Collaborate on the charity’s strategic goals, values, and roadmap from launch to long-term impact.
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Ensure Good Governance: Help lay strong foundations in line with Charity Commission guidance, ensuring transparency, accountability, and integrity.
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Advise on Key Areas: Bring expertise in areas like youth services, finance, legal, education, community engagement, HR, fundraising, or lived experience.
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Champion our Cause: Be an ambassador for REMIX, advocating for youth empowerment and expanding our network through your connections and passion.
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Build Something That Matters: Co-create REMIX’s culture, ethos, and ambition—helping shape a lasting legacy for East London’s young people.
We especially welcome people with lived experience, those connected to our East London communities, and individuals passionate about building grassroots change with creativity and courage. We're also interested in people with fundraising experience, financial management/accounting experience, leadership experience, charity or education experience and much more.
Empower. Elevate. Remix the future.
Help us build a movement that lasts—join us as a founding Trustee and let’s get REMIX off the ground, together.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are launching REMIX, a bold new youth charity in East London, and we need YOU to help make it happen.
At REMIX, we believe every young person deserves the chance to shine—no barriers, no limits. We’re here to bridge the gap, offering life-changing mentorship and dynamic enrichment programmes that unlock potential, boost confidence, and inspire lifelong success.
But REMIX is more than a programme. It’s a movement—and it starts with people like you.
Step Into a Lead Role That Builds Culture, Connection, and Capacity
We’re looking for a passionate, proactive Volunteer HR & Volunteering Manager to shape the foundations of our HR and volunteering systems. This role is all about people: designing the structures that empower our volunteers, nurturing an inclusive team culture, and helping our community thrive through purpose-led collaboration.
As HR & Volunteering Manager, you will:
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Establish Our HR and Volunteering Foundations: Set up policies, systems, and processes that underpin an inclusive, values-led organisation from the ground up.
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Lead Volunteer Recruitment and Onboarding: Attract, select, and induct incredible individuals who reflect the diversity and spirit of East London.
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Design and Deliver Training: Create engaging training pathways that equip volunteers to serve with confidence, clarity, and heart.
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Foster a Thriving Culture: Champion wellbeing, motivation, and mutual respect across all volunteer teams.
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Build an Empowered Community: Collaborate with staff and trustees to ensure that our people strategy aligns with REMIX’s bold ambitions.
If you’re an empathetic organiser, an excellent communicator, and a natural mentor with a passion for social justice, this is your opportunity to shape the people-power behind REMIX's mission.
Empower. Elevate. Remix the future.
Join us, support us, and help build a legacy that lasts—one incredible volunteer at a time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are launching REMIX, a bold new youth charity in East London, and we need YOU to help make a difference!
At REMIX, we believe every young person deserves the chance to shine - no barriers, no limits. We’re here to bridge the gap, providing powerful after-school tutoring, life-changing mentorship, and dynamic enrichment programmes that will unlock potential, build confidence, and inspire lifelong success.
But we’re not doing this alone! REMIX is about community, collaboration, and championing young talent. That’s why we’re teaming up with local schools, families, and community leaders to ensure every young person, no matter their background, can thrive, dream big, and achieve more.
We’re looking for a visionary Volunteer, Graphic Designer to craft promotional materials that vividly tell our story—both across digital platforms and in print.
In this role, you will:
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Create Dynamic Digital Content: Design engaging visuals for our social media channels, website, email campaigns, and digital advertising. Your work will help articulate our mission online and captivate our audience.
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Design Impactful Print Collateral: Develop eye-catching posters, flyers, brochures, banners, and other promotional materials for events and in-person outreach. Your designs will be the face of REMIX at community events, inspiring confidence and interest.
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Develop Brand Identity: Collaborate with our team to refine a cohesive visual style that resonates with young Londoners. You’ll ensure that every piece, whether digital or physical, consistently reflects our core message: INSPIRE. EMPOWER. TRANSFORM.
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Innovate and Inspire: Stay current on design trends and emerging techniques to bring fresh, creative ideas to the table. Your innovative mindset will help us continually evolve and stand out in both the physical and online arenas.
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Work Collaboratively: Engage closely with our team, contributing your expertise to shape campaigns that drive engagement and deepen our impact on the community.
If you’re a creative visionary with a robust portfolio and proficiency in design tools like Adobe Creative Suite (or similar software), REMIX offers you an extraordinary chance to use your skills for social good. Your artistic talent will be a key driver in promoting our mission, encouraging youth involvement, and strengthening our presence both online and in-person.
Empower. Elevate. Remix the future.
This is your chance to be part of something extraordinary. Join us, support us, and help shape the future—one young person at a time!
Let’s REMIX the possibilities and create a legacy that lasts!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are launching REMIX, a bold new youth charity in East London and we need YOU to help make a difference!
At REMIX, we believe that every young person deserves the chance to shine—no barriers, no limits. We’re here to bridge the gap between adolescence and adulthood, providing life-changing guidance and mentorship, and dynamic enrichment programmes that unlock potential, build confidence, and inspire lifelong success, delivered by positive role models who really care and here to nurture young lives into a blossoming future.
But we can’t do this alone! REMIX is about community, collaboration, and championing young talent. That’s why we’re teaming up with local schools, organisations, families, and community leaders to ensure that every young person, no matter their background, can thrive, dream big, and achieve more.
Join Us as our (Volunteer) Chief Operating Officer
We’re searching for a leader and a well organised, proactive, and strategic manager to support the running and management of REMIX, ensuring we deliver our mission with efficiency, passion, and lasting impact.
In this role, you will:
- Drive and Lead REMIX: Assist the CEO and the Board of Trustees in the overall running and management of REMIX, driving success while overseeing our operations as a small youth charity.
- Oversee Key Operations: Coordinate programmes, manage logistics, and ensure smooth day-to-day functioning of REMIX’s youth initiatives and programmes.
- Support Organisational Growth: Work closely with our team to develop processes that enhance outreach, volunteer engagement, and operational effectiveness.
- Manage Resources & Scheduling: Assist in overseeing budgets, timetables, and resource allocation to maximize impact and streamline our charitable efforts.
- Coordinate Partnerships & Community Engagement: Strengthen relationships with local schools, organisations, and stakeholders to expand REMIX’s network and deepen community involvement.
- Ensure Operational Excellence: Help implement best practices for volunteer management, communications, and programme delivery, ensuring REMIX continues to thrive and innovate.
If you’re highly organised, a natural problem-solver, and passionate about empowering young people, this is your chance to play a vital role in shaping the future of REMIX.
Empower. Elevate. Remix the future.
Join us, support us, and help shape a legacy that lasts—one young person at a time!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready to make a difference to a young person's life? Team Up is seeking dynamic volunteers to help transform the lives of disadvantaged pupils by building confidence, resilience and doubling their expected progress in English or maths.
We are looking for inspirational role models who will tutor Maths or English on one of our school programmes across London. You will be matched with a small number of pupils and provide them with the academic support, encouragement and inspiration they need to get back on track. All our volunteer tutors receive full training, lesson resources and support from a qualified teacher/facilitator throughout their placement.
Practical Considerations:
- You can choose a programme that suits your timetable and location.
- Sessions are between 60-90 minutes and will take place on a fixed day of the week, normally at the end of the school day (between 3-5pm).
- Each programme runs across a 12 week period, usually during term time. You will be expected to volunteer for at least one programme (10-12 weeks).
- Team Up provides full lesson plans and teaching resources.
- This role requires you to undergo a free of charge DBS check, which will be arranged by Team Up.
- Travel expenses up to £15 per session are covered.
If you are looking to make a difference in a local community and find a fulfilling role whilst building your professional skillset, then look no further!
Our volunteers love building a rapport with each pupil, seeing pupil growth, and personal confidence increase across the 12 week programme. By the end of the programme, you will see how the support you give has enabled a young person to not only double their expected progress, but also build long term resilience.
Alongside this meaningful experience, you will also be able to gain access to our career mentorship scheme and attend our employability seminars, as well as receiving a personalised reference upon completion.
This is an opportunity to enhance your CV and improve your employability skills - all whilst supporting young people from low-income backgrounds!
You will receive:
- Full tutor-training, including safeguarding training.
- Ongoing coaching, training and support from an experienced teacher during your placement.
- Lesson observations alongside personalised developmental feedback and logged classroom hours.
- Opportunities to attend employability workshops incl. cover letter writing skills and coding.
We are looking for:
- Enthusiasm and strong grades in English/maths.
- Committed and organised individuals who are keen to develop new skills.
- Individuals who are passionate about social mobility and helping to reduce the education attainment gap.
- Good interpersonal skills when dealing with pupils.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are launching REMIX, a bold new youth charity in East London and we need YOU to help make a difference!
At REMIX, we believe that every young person deserves the chance to shine—no barriers, no limits. We’re here to bridge the gap between adolescence and adulthood, providing life-changing guidance and mentorship, and dynamic enrichment programmes that unlock potential, build confidence, and inspire lifelong success, delivered by positive role models who really care and here to nurture young lives into a blossoming future.
But we can’t do this alone! REMIX is about community, collaboration, and championing young talent. That’s why we’re teaming up with local schools, organisations, families, and community leaders to ensure that every young person, no matter their background, can thrive, dream big, and achieve more.
Join Us as our (Volunteer) Chief Executive Officer
We’re searching for a leader, who is well organised, proactive, and strategic to support the setting up, running and management of REMIX, ensuring we deliver our mission with efficiency, passion, and lasting impact.
In this role, you will:
- Drive and Lead REMIX: Lead us, drive REMIX to success and help build strategy and overall charity management, reporting to our Board of Trustees.
- Oversee Key Operations: Help coordinate programmes, manage logistics, and ensure smooth day-to-day functioning of REMIX’s youth initiatives.
- Support Organisational Growth: Work closely with our team to develop processes that enhance outreach, volunteer engagement, and operational effectiveness.
- Manage Resources & Scheduling: Assist in overseeing budgets, timetables, and resource allocation to maximize impact and streamline our charitable efforts.
- Coordinate Partnerships & Community Engagement: Strengthen relationships with local schools, organisations, and stakeholders to expand REMIX’s network and deepen community involvement.
- Ensure Operational Excellence: Help implement best practices for volunteer management, communications, and programme delivery, ensuring REMIX continues to thrive and innovate.
If you’re highly organised, a natural problem-solver, and passionate about empowering young people, this is your chance to play a vital role in shaping the future of REMIX.
Empower. Elevate. Remix the future.
Join us, support us, and help shape a legacy that lasts—one young person at a time!
The client requests no contact from agencies or media sales.
Are you aged 18-25, West Midlands based and passionate about environmental change?
Join us on our FREE programme!
Across 9 months, you’ll take part in both online and in-person events, equipping you with the skills and knowledge you need to spark positive change in your local area and beyond.
If you’d like to get more connected to nature, build transferable skills and meet like-minded people, apply now at the ELP2 website.
The West Midlands Environmental Leadership Programme2 (ELP2) is powered by Royal Society of Wildlife Trusts and Shropshire Wildlife Trust and it is funded by the National Lottery Community Fund.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a County Lead of South London you will be part of the establishment of a County St John Council to oversee and guide volunteer Community Networks aims to create a structured and supportive framework that empowers volunteers to operate more effectively and efficiently. By providing strategic leadership, coordination, and oversight, the council ensures that volunteer efforts align with community needs and priorities while avoiding duplication of services.
St John has embarked on a journey to achieve the goal of ensuring that every community and young person across the country is first aid confident.
We are looking for a leader with a passion for local volunteering and helping communities to inspire and support volunteers on this journey across your county
The post will also interact with relevant Communities of Practice to share learning, advice and best practice
Within this role, there will be focus on the fundraising element, so we would want you to be passionate about supporting, inspiring, and working with networks to develop fundraising plans and activity.
We are seeking a dynamic and motivated individual to join our team as a Fundraising & Priory Lead. This role is a job share, where the post holder will focus primarily on the Fundraising aspect. You will work collaboratively with the Community Fundraising Manager and County President to craft and execute a comprehensive fundraising plan for the County.
The closing date for this vacancy is 16th July 2025
Lifelites is looking for a new trustee to join our Board at a pivotal and exciting time of growth and change. This is a unique opportunity to help shape the future of a small but ambitious charity, making a real difference to the lives of children with life-limiting conditions.
About the role
As a trustee, you will play a vital part in overseeing our work, supporting our strategic direction, and helping us deliver on our Mission. We are particularly keen to hear from people with experience in:
- Marketing
- Communications
- Fundraising or sales
These skills could come from your professional background or from voluntary work. Direct experience in the charity sector is not essential – we’re looking for people whose skills are transferrable and whose values align with ours.
Above all, we’re seeking someone who shares our passion for improving the lives of children and families, and can bring their expertise to help us deliver our Mission.
Why join us?
Lifelites believes that every child with a life-limiting condition should be able to enjoy a childhood filled with joy, connection, and special moments with their families.
Using assistive and sensory technology, we empower children in palliative care settings to play, learn, communicate, and connect with their families. We currently reach around 13,500 children across Britain and Ireland – and we want to do even more.
We have launched a bold seven-year strategy to reach many more of the 99,000 children and young people living with life-limiting and life-threatening conditions in the UK.
As a trustee, you’ll help us achieve that goal by guiding our growth, increasing awareness, and improving our sustainability.
What’s involved?
- The Board meets in person at least four times a year, plus an annual away day.
- Trustees are also expected to join one of our committees and may occasionally support specific projects.
- Most additional meetings take place online.
- This is a voluntary role, but reasonable expenses are covered.
Our commitment to diversity, equity and inclusion
Diversity. Equity. Inclusion. These words are engrained in our services and our culture. As an organisation that seeks to empower children and young people with life-limiting conditions and complex disabilities, we are similarly committed to these values in the way we recruit and develop our people, build our teams, work in partnership and cultivate success. We actively welcome, nurture and celebrate the different abilities, sexual orientation, ethnicity, faith, and gender of candidates, existing staff, stakeholders and volunteers.
To apply, please send the following:
• Your CV
• A short statement (no more than one side of A4) outlining your motivation for applying and how your experience meets the role requirements.
If you need any adjustments or further information to support your application, please don’t hesitate to get in touch.
The client requests no contact from agencies or media sales.
Rainforest Foundation UK (RFUK) is seeking a dynamic and well-connected professional with experience in fundraising, marketing and relationship building to join its Board of Trustees.
This is an exciting opportunity to join a unique and growing organisation working at the nexus of human rights, rainforests and climate change, and to use your skills and passion to deliver impact for Indigenous Peoples and other local communities on the frontline of the fight against tropical deforestation.
The role of the Board is to provide strategic vision, direction and leadership, to support the financial and operational stability needed to advance RFUK’s mission, and to promote the organisation’s continued effectiveness.
We are looking for a Trustee with experience and skills in one or more of the following areas:
- Philanthropic giving
- Charitable foundation grants
- High net worth giving
- Corporate partnerships and CSR fundraising
- Individual giving and legacies
- Networking and profile raising
- Marketing, PR and communications
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Roots Academy.
Roots Academy’s Vision.
A generation of young Muslims who embody and promote a God-centred way of life.
At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.
Why Does Roots Academy Exist?
Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline.
Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.
Role Summary.
We are seeking a dedicated Technical Support Specialist to serve as the first point of contact for our application users, including students, instructors, and administrators. This role involves resolving technical issues, supporting user onboarding, and developing helpful resources and documentation. You will collaborate with our digital and product teams to ensure a seamless and stable user experience.
Key tasks
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Serve as the primary point of contact for application users, addressing technical issues and inquiries across various channels including email, chat, and support ticketing systems.
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Diagnose and resolve user interface (UI) issues specifically related to the student application.
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Develop and maintain comprehensive documentation of frequently asked questions and common technical issues to enhance self-service options and improve overall support efficiency.
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Effectively escalate complex or unresolved technical problems to the digital team.
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Provide support for new users onboarding onto instructor and administrator portals, including user training sessions and the creation of helpful support materials like how-to guides and instructional videos.
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Collaborate closely with the product development team to thoroughly test new features and updates prior to their public release, ensuring stability and user-friendliness.
What we’re looking for
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Demonstrated commitment to Roots Academy’s mission and eagerness to contribute.
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Proven experience in a technical support, help desk, or similar client-facing role, preferably within a software or education technology environment.
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Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical issues, particularly related to user interfaces.
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Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and empathetically to non-technical users.
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Familiarity with support ticketing systems and knowledge base management.
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Ability to work collaboratively with cross-functional teams.
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A proactive attitude towards identifying areas for improvement in support processes and user experience.
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Experience in creating user-friendly documentation, training materials, or video tutorials is desirable.
What we have to offer
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Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.
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Receive continuous rewards for those that seek Islamic knowledge from the Roots platform.
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Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.
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Professional development and practical experience in design and digital marketing.
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Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.
Please note this is an unpaid volunteer position.
Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.
We teach structured, engaging and transformative face-to-face foundational Islamic education to Young Muslims across the UK and internationally.
