Volunteer roles in lisbon, lisbon
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Naomi House & Jacksplace provide essential care and support to children and young people with life-limiting and life-threatening conditions across the south of England. For over 25 years, we’ve been there for families on the good days, difficult days, and last days— helping to make the most of every precious moment together.
As we embark on an exciting period of growth and investment—refurbishing our hospices, expanding our services, and strengthening our position as a regional centre of excellence—we are seeking a new Trustee with senior-level experience in digital and IT leadership.
It’s a chance to use your knowledge to give back, to play a meaningful part in the next chapter of our much-loved charity, and to help us deliver outstanding care by shaping our digital transformation. You’ll work alongside fellow Trustees and a passionate leadership team to support the continued improvement of our systems—covering areas such as data governance, CRM, patient records, finance, and information systems.
We are particularly keen to hear from candidates who:
- Have held a senior digital, data or technology leadership role in a large, complex organisation (commercial, public sector or charity)
- Can offer strategic insight into digital change or transformation
- Are excited by the opportunity to bring their experience to a heartfelt cause
- Are new or experienced in Trustee or NED roles—this could be your first
You don’t need to be a digital health expert or know the hospice world inside out—what matters most is your compassion, integrity, and willingness to support our work with care and professionalism. If you are looking for a meaningful way to give back and make a lasting impact, we’d love to hear from you.
Why join us now?
We were recently rated Outstanding by the CQC and are investing significantly across our buildings, services, brand, and digital infrastructure ahead of our 30th anniversary in 2027. With a clear strategy, a committed team, and a powerful mission, this is a unique time to contribute.
Practical details:
Trustees attend 6 Board meetings per year (in person, in Sutton Scotney) and 4 Committee meetings remotely. Additional time may be required to contribute to working groups or strategic initiatives. The role is unremunerated but reasonable expenses will be paid.
How to Apply
If you are interested in this opportunity, please submit an initial application/expression of interest. Shortlisted candidates will be provided with a full Candidate Information Pack and invited to submit a cover letter outlining their interest in the role and a brief summary of how they meet the key criteria
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Naomi House & Jacksplace provide essential care and support to children and young people with life-limiting and life-threatening conditions across the south of England. For over 25 years, we’ve been there for families on the good days, difficult days, and last days— helping to make the most of every precious moment together.
As we look to the future—expanding our reach, strengthening our brand, and growing our commercial capabilities—we are seeking a new Trustee with senior-level commercial and marketing experience to join our Board.
This role offers a meaningful opportunity to use your commercial insight and marketing expertise for purpose. You’ll work with a values-driven leadership team to help shape income diversification, elevate our visibility, and guide decision-making with a creative, strategic mindset. You’ll also play a key role in helping to evolve the charity’s brand, supporter engagement and commercial income strategy, ensuring we remain resilient and relevant for the years ahead.
We are especially interested in candidates who:
- Have held senior commercial and/or marketing roles in a large or complex organisation
- Understand brand positioning, digital strategy, and customer insight
- Can bring creativity and strategic thinking to planning and execution
- Are commercially astute, with the ability to balance impact with financial sustainability
You may be stepping into your first Trustee role—what matters most is that you bring integrity, collaboration, and a commitment to our mission.
Why now?
We were recently rated Outstanding by the CQC. With our 30th anniversary approaching, we’re investing in new services, enhancing our facilities, and embarking on a refreshed brand journey. Your expertise will be vital in shaping how we communicate, grow, and continue delivering exceptional care.
Practical details:
Trustees attend 6 Board meetings per year (in person, in Sutton Scotney) and 4 Committee meetings remotely. Additional time may be required to contribute to working groups or strategic initiatives. The role is unremunerated but reasonable expenses will be paid.
How to Apply
If you are interested in this opportunity, please submit an initial application/expression of interest. Shortlisted candidates will be provided with a full Candidate Information Pack and invited to submit a cover letter outlining their interest in the role and a brief summary of how they meet the key criteria.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising events organisers have the exciting and varied role of helping plan and deliver local fundraising events to raise the vital funds needed to help cats. Our fundraising events organisers use their passion for cats and people to plan cake sales, barn dances, quiz nights and everything in between.
What you could be doing:
- Researching local community events for fundraising volunteers to attend
- Planning fundraising events and activities like cake sales, quiz nights and barn dances
- Providing the treasurer with information on funds raised from fundraising events
- Encouraging and promoting a professional image of Cats Protection
- Following policies and guidelines and ensuring licences and permits are obtained for events
Time expectation
Our fundraising events organisers usually spend two to three hours per week in this role, which is flexible and can be shared by more than one volunteer. This role can be done from home.
You may be just the volunteer we’ve been looking for!
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
We are seeking four additional experienced professionals to join our warm and welcoming Board of Trustees as we look to grow and expand.
What will you be doing?
Our charity is forming as the National Health Service seeks closer integration of services and tighter cooperation between health, local government, local businesses and communities and the voluntary and charitable sector. In our Northwest London patch we are positioning as a voice for the sector, able to respond to, to challenge, to coordinate and partner with the integrated care board. We stand ready to bring to the table projects and streams of voluntary work, acting as a sort of business manager on behalf of community groups and a co-strategist alongside NHS trusts and councils.
This will be an exciting time to join our dynamic and collaborative board as we support the delivery of a broad range of Health and Wellbeing services across North West London. We are seeking four additional experienced professionals to join our warm and welcoming Board of Trustees, bringing expertise in one or more of the following areas:
- Procurement and Contract Management,
- Human Resources, and
- Governance
What are we looking for?
What we need, above all, are people interested in London, perhaps living, working or having some knowledge of the boroughs that make up the Northwest of the capital. You will have senior-level experience in either Human Resources, Procurement, or Governance within the public, private, or voluntary sector.
You will bring experience of health, business, education, charitable work that informs your wide vision of the causes of ill health, the wellbeing of populations and future patterns of social care – along side the resilience of people and communities, their drive and optimism.
What difference will you make?
By contributing to a Charitable Incorporated Organisation that achieves impact delivering a broad range of Health and Wellbeing services alongside a dedicated community development function, you will have a rewarding opportunity to apply your skills and experience in accounting and finance, for the good of communities across North West London.
As part of a trusted CIO, you will play a vital role in local healthcare delivery, recognised for its consistent quality and strong professional reputation.
3ST is very fortunate to benefit from a collegiate Board with a strong mix of professional backgrounds, lived experience and skills. There is a great deal to learn as well as actively contribute to in terms of delivering change and innovation in health services and on the frontline.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer ESOL Teacher to provide classes for refugees, asylum seekers and migrants. You will plan and deliver lessons independently with the assistance of experienced ESOL teachers. Your students will be from a wide range of abilities, backgrounds and ages.
We run classes from Monday to Thursday from 10 am until 12.
Although previous teaching experience is not compulsory, CELTA and TEFL would be appreciated.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer with the RAF Air Cadets – Make a Real Difference in Young Lives
Do you want to help shape the next generation? As a Cadet Forces Adult Volunteer (CFAV) with the Air Training Corps, you'll be supporting teenagers aged 12 to 20 as they grow into confident, capable and compassionate young adults. Whether you're helping them learn new skills, face exciting challenges, or just listening when they need advice, you’ll play a key role in guiding young people through some of the most important years of their lives – and make friendships and memories of your own along the way.
There are plenty of practical reasons to get involved, too. The RAF Air Cadets is a national organisation with over 45,000 members and an incredible range of opportunities – from flying experiences and adventure training, to STEM activities, overseas camps, expeditions, and Duke of Edinburgh Awards. As a volunteer, you’ll receive full training and gain recognised qualifications in youth leadership, first aid, and more. Whether you choose to serve in uniform as an Adult NCO or Officer or remain as a non-uniformed Civilian Instructor, you’ll be giving back to your community while enjoying new challenges and experiences yourself – often outdoors, often in the skies!
We’re especially looking for new volunteers in the Wirral area, with an urgent need for support at 1175 (Prenton) Squadron. This is a thriving unit full of enthusiastic cadets who are eager to learn, grow, and take on new challenges – but they need adult volunteers like you to help make it happen. Whether you can give a few hours a week or more, your time could make a huge difference. If you're local and interested, please get in touch directly – we'd love to hear from you!
Inspiring young people through adventure, challenge, and aviation – preparing them for life and encouraging active, responsible citizenship.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to share our passion for helping people to resolve their problems, and develop your leadership and strategic skills as a Board member in the process? Then we'd love to hear from you. Last year our team helped 6000 clients with over 93000 issues and demand is growing.
Who are we?
We are part of the national Citizens Advice UK brand network, with a dedicated operational team of 40 staff and volunteers offering confidential advice to our community online, over the phone, and in person, free of charge.
We are currently seeking a Trustee Treasurer to join our Board of Trustees to continue to deliver on our purpose and mission as a charity.
The role of a Trustee Treasurer
The Treasurer is a key Board member who is responsible for overseeing the Charity’s finances, and ensuring that fellow trustees can be confident that the Charity’s finances are used in the correct fashion and that the financial position of the organisation is secure. There is more detail about this on our website, including a Role Description, but in particular, alongside the general duties of a trustee, the role of Treasurer specifically involves
• Overseeing financial governance and strategy
• Working with our charity Finance Officer to ensure financial transparency; to develop and monitor realistic budgets and cash flow: and to maintain the charity’s financial sustainability
• Present financial data in an accessible format, and provide advice and guidance on financial matters, including risk, to the Board
• ensure that the organisation has an appropriate reserves policy
• Lead our finance subcommittee
Who are we looking for?
You don’t need specific financial qualifications to be a Trustee Treasurer, but we are looking for someone with
• A strong background in finance
• a good understanding of the principles of sound financial management and strategic planning (essential)
• some knowledge or experience of charity finances, fundraising, financial consequences and pension schemes (useful)
• good numeracy skills to understand accounts
• an ability to explain complex financial information in an accessible way
What is in it for you?
We are looking for someone who enjoys working in a team with diverse experiences, opinions. and ideas to ensure that we make a positive difference to the communities we serve.
A personal testimonial below from our current Treasurer provides a great insight into the role;
“I learned so much in the first short months of my tenure as a Trustee it was very gratifying that I soon felt that I was contributing in a positive sense, not just to the activities of the Board but through them to the many clients who were benefiting directly from the support of the brilliant management , support workers and advisors working for the charity.
One of the most rewarding aspects is being part of a team of people jointly addressing a thorny problem, often from differing angles, utilising their full set of skills to arrive at a satisfactory resolution.
If you are in the process of building a career, finding a charity whose values you share, and supporting them as a Trustee Treasurer is an excellent opportunity to develop skills and expertise that can benefit you further along the line and to do something good for your community at the same time.”
Citizens Advice Bridgend provide free, confidential and impartial advice and campaign on big issues affecting people’s lives.
The client requests no contact from agencies or media sales.
We are seeking an experienced Finance professional to join our Board of Trustees as our new Treasurer as we develop and expand.
Our charity is forming as the National Health Service seeks closer integration of services and tighter cooperation between health, local government, local businesses and communities and the voluntary and charitable sector. In our Northwest London patch we are positioning as a voice for the sector, able to respond to, to challenge, to coordinate and partner with the integrated care board.
This will be an exciting time to join our dynamic and collaborative board as we support the delivery of a broad range of Health and Wellbeing services across North West London. Our Treasurer will have specific key responsibilities relating to their financial knowledge and experience. And crucially, they will also help the full Board to understand and consider the financial implications of significant decisions.
Our new Treasurer will have a senior background in Finance and strong financial acumen. You will have experience of strategic planning and risk management along with strong analytical skills and problem solving abilities. We are a North West London based CIO and serve it's communities so a connection to or an understanding of North West London is an essential.
By contributing to a Charitable Incorporated Organisation that achieves impact delivering a broad range of Health and Wellbeing services alongside a dedicated community development function, you will have a rewarding opportunity to apply your skills and experience in accounting and finance, for the good of communities across North West London.
As part of a trusted CIO, you will play a vital role in local healthcare delivery, recognised for its consistent quality and strong professional reputation.
3ST is very fortunate to benefit from a collegiate Board with a strong mix of professional backgrounds, lived experience and skills. There is a great deal to learn as well as actively contribute to in terms of delivering change and innovation in health services and on the frontline.
The TrusteeWorks team at Reach Volunteering are supporting 3ST with their Treasurer recruitment.
Please send an up-to-date CV / Linkedin profile and covering letter outlining:
Your relevant experience and skills
Why you are interested in joining 3ST
How you would contribute to our mission and strategic objectives
Please also supply the names and contact details of two referees.
The closing date for applications is 9am on Monday the 18 of August, 2025.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Great Friendship Project is looking for a dynamic and committed Chair of Trustees to guide our Board, support our CEO, and champion our mission to tackle loneliness and build real-world friendships across the UK.
As Chair, you’ll play a pivotal leadership role, helping steer the charity through its next stage of growth.
You’ll lead a passionate and capable Board of Trustees, ensuring strong governance, sound financial oversight, and strategic clarity - all while acting as a critical friend to the CEO and a powerful ambassador for our work.
This is an exciting time to join, with high-profile campaigns, powerful partnerships, and growing national recognition, we’re looking for someone who can bring wisdom, challenge, and vision to our leadership team.
What are we looking for?
What we're Looking For
- Proven leadership experience, ideally in a non-profit, public, or purpose-driven organisation.
- Strong understanding of governance, charity finance, and strategic planning.
- Excellent communication and interpersonal skills, with the ability to lead with clarity and empathy.
- A commitment to inclusion, transparency, and social impact.
- Passion for tackling loneliness and championing authentic human connection.
Board Leadership & Governance
- Chair Board meetings every 1–2 months, setting clear agendas in collaboration with the CEO.
- Ensure meetings are purposeful, inclusive, and outcome-driven.
- Lead the Board in evaluating its performance and decision-making.
- Provide 1:1 support and mentorship to the CEO, fostering leadership development and succession planning.
Financial Stewardship
- Work alongside the Treasurer and CEO to oversee financial health and sustainability.
- Review quarterly management accounts and long-term forecasts.
- Support robust financial planning, risk management, and reporting.
- Present the Annual Accounts to the Board and ensure legal compliance.
Strategy & Development
- Guide the Board in shaping and reviewing the charity’s long-term vision and strategic direction.
- Monitor delivery against objectives and ensure mission alignment.
- Lead trustee recruitment, induction, and development to maintain a high-performing, diverse Board.
Risk & Compliance
- Lead quarterly review of the Risk Register and oversee the review of key policies.
- Ensure the charity meets all legal and regulatory obligations.
Reporting & Impact
- Oversee the creation of the Trustees’ Annual Report and support the CEO in developing an annual Impact Report.
- Ensure the charity is delivering meaningful results across programme impact, financial sustainability, and fundraising.
The Great Friendship Project is a non-profit organisation set up in 2021 to tackle loneliness amongst young adults.
Your background might be within a federated charity operating nationally or globally; you might work within a not-for-profit which delivers its impact through a network model or membership body; or you might operate in a corporate setting, perhaps operating franchises to reach your customers.
You will instinctively understand what it is to lead a like-minded movement of organisations, who together are far more than the sum of their parts.
You will be ready to get stuck into understanding what makes our local services tick and how best we can help them to have the voice, capacity and impact to change the world for unpaid carers.
More generally, we’re looking for a strategic, forward-thinking leader, someone who can challenge and champion our direction and bring fresh ideas. Your insight could shape where we go next and help steer how we develop our network relationships and local delivery.
If you love collaborating with ambitious teams, challenging the status quo and finding smart, inventive ways to make an impact – this could be the perfect role for you.
The client requests no contact from agencies or media sales.
We’re looking for a strategic, forward-thinking leader to join our Trustee Board - someone who can challenge and champion our fundraising direction, who brings fresh ideas, a creative edge, and isn’t afraid to ask the tough questions. Your insight could shape where we go next and help ensure we’re investing in the right opportunities.
Carers Trust is a £13 million charity, leading a £150 million network of local carer organisations. We have a fundraising team that consistently punches above its weight.
If you love collaborating with ambitious teams, challenging the status quo and finding smart, inventive ways to make an impact – this could be the perfect role for you.
Ready to shake things up for a great cause?
The client requests no contact from agencies or media sales.
Trauma Foundation South West (TFSW) help refugees and people seeking asylum who have suffered trauma, oppression and war, and those working with them. We are seeking a finance professional to join our Board.
What will you be doing?
Our Trustees work collaboratively to meet our legal responsibilities to govern the charity, including:
- Defining TFSW’s long-term direction and furthering its charitable purposes.
- Ensuring it is effectively and properly run with legal and other obligations met and being accountable to those with an interest or ‘stake’ in the charity.
We use board meetings to agree and oversee our strategic priorities, monitor risks, ensure sound financial management and confirm the charity’s assets are being used appropriately. All TFSW Trustees additionally bring individual skills and experience that are much valued.
As well as different skillsets, there are three defined roles on the board: Chair, Finance Lead and Fundraising Lead, and three Trustees chair the sub-committees (they may be the same people who undertake the defined roles).
As the Finance Lead, you will oversee the charity's finances to ensure regulatory and legal responsibilities are met and comply with charity accounting practice and returns.
This is a voluntary role, but we can pay Trustees’ expenses. The time commitment for all Trustees is approximately 22 hours per year (under 2 hours per month).
What are we looking for?
Essential requirements for all Trustees are:
- Enthusiasm for contributing to TFSW’s purpose and able to commit the required time.
- Able, or willing to learn, to carry out the responsibilities of being a Trustee.
- Commitment to TFSW’s values, clients and to working in a supportive and inclusive environment.
- A specific skillset that enhances the Board’s overall skills. In this case we are seeking Finance experience, ideally with financial or accountancy qualifications. We value and respect qualifications from outside the UK.
We have a committed and supportive board with a diverse skillset and are currently recruiting to meet areas where we need to enhance our overall skillset. In addition, we strive to be a board more representative of the diversity of the communities we serve and as such we warmly and actively welcome those with lived experience of the asylum or refugee resettlement process to apply. To be more representative of gender and ethnic diversity more broadly, we would also welcome applicants from the Global Majority and male applicants.
We are an extremely supportive team and, as you will see reflected in our person specification, your commitment and capability are more important than a long list of experiences and qualifications. You do not have to have experience of being on a board; we can support you with training in your responsibilities. If you have any learning differences or styles that will require adjustments during this learning process, we will be happy to discuss and support your needs.
Before you apply
The TrusteeWorks Team at Reach Volunteering are supporting Trauma Foundation South West with their Trustee recruitment. Applications should be made via TrusteeWorks in the first instance.
To apply please submit your CV/LinkedIn Profile, along with a covering letter stating why you wish to join TFSW, the skills and experience you will bring to the board and what you would hope to get out of the role. If you’d like to have an informal conversation before applying, we’d be happy to speak with you. We will also be holding an information session for potential candidates as a chance to hear more about TFSW and what it’s like to be on the board. Please let us know if you’d be interested in joining the session.
We improve mental health in people fleeing torture, oppression and war and those who work with them.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
***Please note that this is an opportunity based in Nottingham in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***
PLEASE NOTE THIS IS NOT A PLACEMENT OPPORTUNITY AND IS NOT OPEN TO STUDENT VOLUNTEERS
What is the purpose of this role?
The Sybil Levin Day Service is a specialist SPECAL-Led day service supporting people with dementia and their carers using the SPECAL method.
What activities might you be involved in?
- Assisting centre attendees to engage in activities.
- Serving meals and drinks.
- Helping to set up and clear away activities.
- Engaging in conversation with centre attendees.
- Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct
What are we looking for?
- People with a genuine interest in the wellbeing of people with dementia.
- A friendly, sensitive and kind approach.
- Being comfortable in small groups or on a one to one basis.
- People with a commitment to using the SPECAL method at all times whilst at the centre.
When would you be needed to volunteer?
The centre is open from Monday to Friday and would like volunteers to commit to a morning or afternoon at least once a week as a minimum.
What training will you be given?
You will be given all the training you need to enable you to carry out your role. This will include a thorough Charity induction and a departmental induction to provide further information about the role. You will also be given access to our online training library to complete the training modules that are mandatory for your role.
You will receive SPECAL training prior to commencing your role.
What can you gain from this opportunity?
- The chance to make a difference to the lives of people with dementia.
- Ongoing support, ensuring your volunteering experience is a fulfilling and positive one.
- A comprehensive training programme.
- The opportunity to learn new skills.
- Experience to add to your CV.
- The opportunity to meet new people and make new friends.
- Reimbursement of out of pocket expenses as defined in the Age UK Notts Volunteer Handbook
***Please note that we don’t offer sponsorship or accept overseas applicants***
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Looking for a sense of purpose outside of the home and/or paid employment? Want to feel valued and appreciated? Want to enhance your CV?
Duties
Attend monthly trustee meetings, usually on Thursday evenings. Hold joint responsibility with other trustees for the proper running of the charity. Offer assistance with fundraising and events. Enhanced DBS required (at no cost to you.) Must be organised, reliable and committed.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Receptionist/Administrator
Voluntary
Part-time (15 Hours a week days to include Monday, Wednesday and Friday)
Location: 50E Blaby Road, Wigston
Job description
The Helping Hands Community Trust provides a free independent, fully inclusive advice, care and support service to people whose lives are in crisis, are vulnerable and those disadvantaged by circumstance.
Reporting to the Advice Centre Manager, yours is a key role helping to ensure the smooth running and organisation of our services, providing the first point of contact with clients, stake holders, partners and funders who visit our South Wigston Advice Centre and Outreach Surgeries.
Our core services are delivered ‘face-to-face’, where first impressions are vitally important in helping people feel welcome and valued. An essential part of your work is exploring, understanding client needs in order to prioritise access to the most appropriate advisor.
You will be working with an enthusiastic team of paid and volunteer staff and your duties and responsibilities include:
· To greet clients and visitors with a positive, caring and helpful attitude.
· Provide a service that is based on sensitivity and respect in responding and determining the needs of clients.
· Help ensure workplace security by maintaining client /visitor logs.
· Ensuring impartiality and confidentiality is preserved.
· To liaise with outreach team members at our Oadby and Wigston surgeries and partner locations.
· To receive, forward and screen incoming telephone calls and enquiries and make call backs.
· To liaise with advice staff regarding support for and the referral of individual clients.
· The entering of client details onto our AdvicePRO data base.
· Maintaining our online diary, entering details of clients, appointments with advisors utilising Office365 Bookings software.
· Confirming with clients that they are attending appointments.
· Announcing the arrival of clients / visitors to their advisor / appropriate team member.
· To facilitate online video calls, appointments and conferencing.
· Assisting with a variety of administrative tasks including sorting and dispatching mail, copying of documents, maintaining the supply of advice and information leaflets.
· Maintain a diary of room bookings.
· Attend meetings.
· Undertake training that is appropriate to the role.
· Carry out admin and support duties when required
The client requests no contact from agencies or media sales.