Administration executive volunteer roles

Admin Volunteer (Legacy & In-memory Fundraising)

Are you looking to use your admin skills to make a difference?

Information about the role

You’ll be completing a range of admin tasks to support the Legacy and In-memory Fundraising Team such as sending emails, letters and cards and updating our database. This makes sure our supporters are well cared for and provided with the information they need.

Location: Shelter’s London office, 88 Old Street, EC1V 9HU

Suggested contribution: 1- 2 days a week. (can be flexible around your commitments).

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now or read on more for details.

Main activities may include:

· Responding to legacy and in-memory enquiries by email, post and phone.

· Making sure tailored thank you letters are sent to our supporters, helping them feel thanked, valued and informed on our work.

· Thanking online in-memory donations through Just Giving, Much Loved and other similar platforms.

· Sharing information about our free will writing service with supporters and referring them to our free will writing partner, the National Free Wills Network.

· Using our supporter database, Microsoft Dynamics 365, to update supporter records.

This role fights the housing emergency by making sure our supporters are thanked and supported for the personal decision to give an in-memory donation or pledge a gift in their will to Shelter. This helps raise vitals funds that enable Shelter to provide advice, support and campaign for change.

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We’d love the volunteer in this role to be confident using IT and have great communication and listening skills, particularly when talking to someone at a sensitive time. It’s also important you have a willingness to learn and are enthusiastic about tackling the housing emergency.

Supporting you

· You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.

· The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

· You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

· You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

You can apply for this role by filling in an application on our Shelter website. If you need to apply by an alternative method, please contact The Volunteering Team to see what options are available.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us in The Volunteering Team if you require more information. 

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