Jobs for the Social Welfare sector
Location - Remote · United Kingdom (multiple locations)
Suffolk · Essex · Lincolnshire · Norfolk · Cambridgeshire - Homebased in East Region of England
About the role
This is an excellent opportunity to join a small, dedicated team delivering a specialist service to service leavers and their families.
We are looking for an enthusiastic and passionate Mentor Manager to join our mentoring service, supporting both SSAFA beneficiaries and our network of volunteer mentors.
In this role, you will act as the operational point of contact for your area of responsibility, managing and recording the work of volunteer mentors. You will conduct specialist needs assessments for potential beneficiaries and monitor, support, and review mentoring relationships through regular engagement with volunteers. You will also brief, present to, and coordinate the involvement of key stakeholders across your area of responsibility.
This is a home‑based role with extensive travel across the East Region of England.
Please refer to the Area of Responsibility map for further details.
About the team
You will be joining a small, well‑established, and dedicated team covering the whole of the UK. With regular team meetings and a range of communication channels, you will receive ongoing support, training, and mentoring. Although we operate remotely, we are a closely connected team whose collaboration, commitment, and shared purpose drive our success.
About you
We are seeking an exceptional candidate who thrives on challenge—someone determined, highly motivated, and able to build strong relationships and a positive reputation across the region while working from home. You will be confident communicating with a wide range of stakeholders and comfortable balancing teamwork with the ability to work independently under your own initiative.
Ideally, you will have experience managing a large geographic area, along with excellent communication and IT skills, including strong proficiency in MS Office 365 and database systems.
Experience in volunteer management, with a willingness to learn and a genuine passion for making a difference are essential.
An understanding of the Armed Forces and ex‑Forces community would be beneficial, but it is not a requirement.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
How to apply
For more information and to apply, please click on the Apply button. If you have any queries or would like to speak to someone about this role, please contact Clare Bain for an informal discussion.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on 03 March 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Interviews: TBC
Our vision A society in which the Armed Forces, veterans and their families can thrive.
About the role
Our Mentoring Service Coordinator plays a central role in ensuring that our mentoring support for serving personnel, veterans and families runs smoothly, safely and effectively every day.
This is a key operational position at the heart of our mentoring pathway — the first point of contact for enquiries, a reliable source for guiding cases through the system, and the person ensuring that quality, consistency and safeguarding remain at the forefront of everything we do.
This role is vital in coordinating the entire volunteer journey – from recruitment and onboarding through to training, compliance and offboarding – ensuring every mentor enjoys a positive, well‑supported and consistent experience throughout their time with the service.
You will act on behalf of the Service Manager in day‑to‑day operations and during periods of absence, ensuring continuity and confidence across the service.
About the Team
You will be joining a small, well‑established, and dedicated team covering the whole of the UK. With regular team meetings and a range of communication channels, you will receive ongoing support, training, and mentoring. Although we operate remotely, we are a closely connected team whose collaboration, commitment, and shared purpose drive our success.
About you
You’ll be confident working with sensitive, complex and sometimes emotional situations, drawing on sound knowledge of safeguarding, confidentiality and GDPR to ensure every interaction is handled safely and appropriately. Accuracy matters in this role, so you’ll take pride in maintaining high‑quality data and applying robust quality‑assurance processes to support safe, consistent service delivery.
You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
You’ll have experience of working with volunteers or volunteering yourself, and understand what good volunteer practice looks like — from recruitment and induction through to ongoing support, management and recognition. Strong communication skills will enable you to build positive relationships with a wide range of people, whether internal colleagues, external partners, beneficiaries or volunteers.
There will be some travel required and therefore you will need to be able to drive and have access to your own car.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
How to apply
For more information and to apply, pease click Apply. If you have any queries or would like to speak to someone about this role, please contact Clare Bain for an informal discussion.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on 03 March 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: TBC
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Community Mission Facilitator
£24,825 pa + benefits
Fixed term contract for two years
Newtown, Powys, SY16 2PQ
As Community Mission Facilitator you will be responsible for the development, implementation and evaluation of spiritual programmes and outreach within the local community to fulfil the aims of Newtown's Mission Development Plan.
You will plan, design and implement spiritual programmes and initiatives to support the successful delivery of our mission. Through developing effective working relationships and establishing links within the community, you will ensure the effective delivery of programmes and activities to support and engage with the community.
Successful candidate will have:
- The ability and willingness to support the fulfilment of the spiritual aims of the programme, showing compassion and understanding to all programme participants and be willing to support an individual’s spiritual needs
- The ability and willingness to lead and/or participate in worship, provide pastoral care and bring people in the local community into a living faith with Jesus
- Strong previous experience and up to date knowledge of developing and implementing successful community spiritual programmes for a diverse range of participants
- Strong communication and interpersonal skills with the ability to develop effective working relationships with colleagues, programme participants and external stakeholders
- Demonstrable ability to use your initiative, plan, organise and prioritise your tasks to effectively meet your objectives to the expected quality standards and time scales with minimal supervision
Benefits: 25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme.
This role has an occupational requirement that the successful candidate must be a committed and practising Christian and will be in sympathy with the doctrines of, and supportive of, the purposes and the aims and objectives of The Salvation Army.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory PVG check.
For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy
Closing date: Thursday 5th March 2026.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.



Location - Remote · United Kingdom (multiple locations)
East Riding of Yorkshire · Leeds · North Yorkshire - Homebased in the North Region of England
About the role
This is an excellent opportunity to join a small, dedicated team delivering a specialist service to service leavers and their families.
We are looking for an enthusiastic and passionate Mentor Manager to join our mentoring service, supporting both SSAFA beneficiaries and our network of volunteer mentors.
In this role, you will act as the operational point of contact for your area of responsibility, managing and recording the work of volunteer mentors. You will conduct specialist needs assessments for potential beneficiaries and monitor, support, and review mentoring relationships through regular engagement with volunteers. You will also brief, present to, and coordinate the involvement of key stakeholders across your area of responsibility.
This is a home‑based position requiring extensive travel throughout the North Region of England, with an expectation to attend Catterick on a weekly basis.
Please refer to the Area of Responsibility map below for further details.
About the team
You will be joining a small, well‑established, and dedicated team covering the whole of the UK. With regular team meetings and a range of communication channels, you will receive ongoing support, training, and mentoring. Although we operate remotely, we are a closely connected team whose collaboration, commitment, and shared purpose drive our success.
About you
We are seeking an exceptional candidate who thrives on challenge—someone determined, highly motivated, and able to build strong relationships and a positive reputation across the region while working from home. You will be confident communicating with a wide range of stakeholders and comfortable balancing teamwork with the ability to work independently under your own initiative.
Ideally, you will have experience managing a large geographic area, along with excellent communication and IT skills, including strong proficiency in MS Office 365 and database systems.
Experience in volunteer management, with a willingness to learn and a genuine passion for making a difference are essential.
An understanding of the Armed Forces and ex‑Forces community would be beneficial, but it is not a requirement.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
How to apply
For more information and to apply, please click on the Apply button. If you have any queries or would like to speak to someone about this role, please contact Clare Bain for an informal discussion.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on 03 March 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: TBC
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Our vision is of a society where everyone has the opportunity to live a rewarding and fulfilled life.
Are you our next Chief Executive?
- Are you passionate about addressing issues around poverty and inequality?
- Do you have the experience and skills needed to lead this innovative place-based funder?
- Are you a creative thinker who thrives on working collaboratively and collegiately?
If so, then you might be the right person to lead Cripplegate Foundation and Islington Giving.
About Cripplegate Foundation and Islington Giving
Established over 500 years ago, Cripplegate Foundation has become a pioneering, place-based grantmaking foundation with a reputation for innovation and making a difference. It created Islington Giving, which was the first scheme of its kind, to work with residents and a coalition of funders, businesses and voluntary organisations to create better solutions to the challenges of poverty and inequality. We make grants of over £2 million a year and we have become a major influencer in the grant-giving sector, achieving significant progress, such as:
- Raising over £12 million since 2010.
- Partnering with Islington Council to promote community development and support residents
- Developing innovative and participatory grant programmes
- Pushing forward with ambitious Diversity, Equity and Inclusion (DEI) goals
It’s an exciting (and challenging) time to join us!
Given the challenges in Islington (and beyond), the next few years promise to be pivotal in shaping our future and there are many opportunities for the new Chief Executive to make a difference, including:
- Leading on considerations around the changing political landscape
- Working creatively and innovatively to explore the strategy for the coming years
- Building on our programme of Social Impact Investing and ethical Investing
- Leading a passionate, professional and committed team
About the role and person
The new Chief Executive could be someone with senior management experience who is ready to lead an organisation for the first time, or they may already have experience of being a Chief Executive.
Whatever your background you will need to demonstrate, amongst other things:
- Experience of leading and managing in a collaborative and collegiate style
- Skill at creating and delivering cross-sector partnerships
- An entrepreneurial style and a record of income generation
- A deep understanding of the issues arising in inner city areas, gained through lived and/or professional experience
- A pioneering, creative and innovative style and a commitment to DEI
If you feel you fit the role and are motivated by our work then we’d be excited to hear from you. Please find out more by looking at the Candidate Information Pack.
Our vision is of a society where everyone can live a rewarding and fulfilled life, free from poverty and inequality.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Head of Public Fundraising & Engagement
Reporting To: Executive Director of Fundraising
Salary Range: Up to £60,000
Contract Type: Permanent
Location: Hybrid, across London sites. Old Street, Canary Wharf & Poplar.
Working days/hours per week: 35 per week, 9am – 5pm
Requirements: We can only employ applicants who currently have the right to work in
the UK.
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Why this role and why now?
This is a hugely exciting time to join our organisation.
We have recently brought together two £20m organisations – FareShare UK, a national food redistribution charity, and The Felix Project, our London network partner who has made waves across the capital in recent years. We are in the early stages of shaping our future together, while at the same time, developing our fundraising strategy for the next three years – setting the direction for how we grow income, engage supporters and deliver even more impact across the UK.
Public fundraising and engagement will be central to that strategy, and as Head of Public Fundraising & Engagement, you will play a leading role in shaping it.
We already have strong foundations to build on. Recent testing of private site fundraising for both organisations has exceeded KPIs, showing strong public appetite to support our work. We also have the opportunity to learn from The Felix Project’s success in London and explore how proven approaches can be adapted and scaled nationally.
Alongside this, we have a clear ambition to become a destination directorate for fundraisers across the sector – a place where talented people want to build their careers, test new ideas and do their best work.
This newly created role offers a rare opportunity to build on that momentum: helping to shape our three-year fundraising strategy, embedding a new brand, working creatively with network partners, developing new products and propositions, scaling what works nationally, growing mass-market and legacy fundraising, modernising systems and supporter journeys, and bringing together newly merged teams around a shared direction and culture.
This is a role for someone who enjoys building, experimenting, learning from what works and creating something genuinely transformational. If you’re excited by the idea of leading through change and helping create new ways for people to support our cause, we’d love to hear from you.
About the role
The Head of Public Fundraising & Engagement will lead our public fundraising portfolio. This newly created role will oversee Individual Giving and Legacies, Community Fundraising, Mass Participation and Challenge Events, and Fundraising Operations, with five direct reports.
You will be accountable for public fundraising income and performance, whilst also helping to bring together teams, systems and ways of working following the merger. You’ll sit on both the Fundraising Senior Management Team and the organisation’s Senior Management Team, contributing to organisation-wide strategy, decision-making and culture.
You will play a key role in shaping our three-year public fundraising strategy, ensuring it is ambitious, realistic and rooted in audience insight.
Whilst much of the portfolio is delivered through Senior Managers, there is particular scope and opportunity, to shape the future of Community and Mass Fundraising – where we’ve deliberately protected delivery while leaving space for the new Head to define long-term strategy, growth and resource.
You’ll also play a leading role in embedding a new organisational brand once agreed.
What you’ll be responsible for
Setting direction and growing income
•Champion the growth of long-term sustainable income that supports the organisation’s 3–5-year income ambitions.
•Strengthen our regular giving proposition and performance, embedding a clear strategy for acquisition, retention and lifetime value growth.
•Shape and deliver the organisation’s three-year public fundraising strategy.
•Set the overall direction for public fundraising and lead its delivery.
•Be accountable for public fundraising income, including planning, budgets, forecasting and performance working alongside your Senior Managers and Managers to achieve this.
•Build on strong early signals of public support, including the face-to-face fundraising pilots.
•Learn from proven success from both legacy organisations, including The Felix Project’s fundraising in London, and explore how this can be scaled nationally.
•Drive sustainable growth across the portfolio, balancing short-term delivery with the need to maximise supporter lifetime value.
•Make clear, confident decisions about priorities, investment and risk.
Leading the public fundraising portfolio
•Lead and support Senior Managers and Managers across Individual Giving, Community and Mass, Legacies and Fundraising Operations.
•Bring different income streams together under a joined-up, supporter-centered approach.
•Encourage collaboration, testing and learning across teams.
•Step in where needed to resolve issues, reset direction or move things forward.
A focus on Fundraising Operations
•Provide strategic oversight of Fundraising Operations, ensuring excellent supporter care, compliant processes and efficient income processing across the portfolio.
•Integrate a ‘best in class’ approach to thanking and supporter stewardship across the portfolio.
•Ensure robust fundraising compliance in line with regulation and sector best practice.
•Champion operational excellence, embedding processes and systems that enable sustainable growth.
•Work closely with the Senior Fundraising Operations Manager to ensure visibility and value of the function across the directorate and wider organisation.
Innovation and new product development
•Work collaboratively with colleagues to shape and embed the organisation’s innovation framework within public fundraising, ensuring disciplined testing, learning and scaling.
•Contribute a public fundraising perspective to cross-organisational and directorate innovation priorities, ensuring opportunities are commercially viable and audience-led.
•Lead the development of new fundraising products, propositions and approaches, from ideas through to testing and scale.
•Explore new ways for people to engage and give – particularly in acquisition-led activity such as face-to-face, digital and mass fundraising.
•Use insight, data and supporter feedback to shape and refine new ideas.
•Balance creativity with a commercial mindset i.e. Stopping what doesn’t work and scaling what does.
Shaping Community and Mass Fundraising
• Make a hands-on strategic lead in shaping the future direction of Community and Mass Fundraising.
•Build on recent business planning that has protected delivery whilst leaving space for longer-term strategic choices.
• Identify growth opportunities and test new approaches to help define future operating models.
•Build momentum and organisational confidence in areas with significant untapped potential.
•Increase partnerships with small and medium-sized corporates within Community Fundraising, developing scalable propositions that can grow nationally, working in partnership with network partners.
Working with our network partners
•Play a leading role in shaping how we fundraise with, for and alongside our network partners in the public fundraising space, working closely with the Senior Network Fundraising Manager.
•Work collaboratively to explore ideas, test approaches and unlock opportunities that benefit both the network and the organisation.
•Ensure public fundraising activity reflects the stories and impact of our network partners in a respectful and sensitive way.
Developing high-potential partnerships
•Lead the strategic development of high-profile partnerships including our newly launched three-year partnership with Nectar.
•Work closely with internal teams and external partners to grow reach, impact and value over time.
•Develop and embed a robust a partnership strategy for within public fundraising, to ensure we are maximising opportunities with third party providers.
Shaping our legacy fundraising proposition
•Take a strategic lead in developing our legacy fundraising approach, working closely with the Senior IG & Legacy Manager.
•Shape a compelling legacy proposition linked to our impact, values and volunteer workforce – an area of untapped potential.
•Ensure legacy fundraising asks are integrated into wider supporter journeys and long term planning.
•Build organisational confidence, capability and momentum in this area over time.
Brand embedding and supporter acquisition
•Play a leading role in embedding the new organisational brand across all public fundraising activity once agreed.
•Work closely with colleagues in Marketing & Communications to ensure fundraising needs are reflected in the new brand as it develops over time.
•Support your team to translate brand strategy into practical, high-performing fundraising activity.
Merger transition and CRM
•Play a senior role in the organisation’s merger transition, with particular focus on the Fundraising Transition, working closely with the Fundraising Transition Lead, ensuring that public fundraising’s priorities are reflected in change planning.
•Act as the senior fundraising lead for the implementation of a combined CRM, ensuring public fundraising needs shape system design, data structure, reporting and supporter journeys.
•Work closely with colleagues in digital, data and IT, as well as external partners, to ensure systems support future growth and great supporter experiences.
•Balance business-as-usual income delivery with the demands of transformation and change.
•Help modernise processes and ways of working so the organisation can scale effectively.
Leadership and culture
•Lead and develop Senior Managers and Managers, creating a supportive, inclusive, high-performing and psychologically safe culture.
•Play an active role in shaping organisational culture following the merger.
•Support teams through change with clarity, empathy and pace.
• Help build our reputation as a great place to work for fundraisers – where people feel supported, challenged, proud and able to grow.
•Role model collaborative, values-led leadership.
Organisation-wide leadership
• Attend organisation SMT meetings.
•Contribute to organisation-wide strategy, decision-making and problem-solving.
•Work collaboratively with senior colleagues across the organisation.
•Be a strong, credible voice and advocate for public fundraising internally and externally.
About you
You’re an experienced public fundraising leader who enjoys building things, learning from what works and making your mark on the future. You’re comfortable holding big ambitions whilst navigating complexity, change and competing priorities.
You’re likely to bring:
•Senior leadership experience across public fundraising with responsibility for multiple income streams.
•A strong track record of growing income and improving performance.
•Experience in shaping and/or delivering multi-year fundraising strategies.
•Experience leading innovation, new product development or acquisition growth.
•Experience in adapting successful models and scaling them in a new context.
•Experience leading teams through change, integration and transformation.
•Experience leading through CRM and systems change, ensuring fundraising requirements are clearly defined and embedded within implementation.
•Experience working collaboratively with partners, networks or federated models.
•A collaborative leadership style, with the confidence to make tough decisions when needed.
You’ll also be:
•Curious, optimistic and open to new ideas.
•Comfortable leading through others, whilst knowing when to lean in.
•Motivated by impact, growth and building something meaningful.
•Interested in developing people and contributing to the wider fundraising sector.
Equity Diversity Inclusion & Belonging
At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure
Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



The client requests no contact from agencies or media sales.
The role
The Training Officer champions TLC’s values by creating learning experiences that are inclusive, empowering, and rooted in respect for the diverse communities the organisation serves. They design and deliver training that not only builds skills but nurtures confidence, wellbeing, and a culture of continuous growth. With a commitment to quality and integrity, they ensure all programmes are accessible, evidence‑informed, and aligned with organisational priorities. Their work strengthens staff development, supports meaningful partnerships, and contributes to sustainable impact through thoughtful collaboration and responsible use of resources. By engaging openly with colleagues, partners, and the wider community, the Training Officer helps elevate TLC’s mission and promotes learning as a powerful tool for positive change.
Key Responsibilities:
1. Training and Development
- Collaborate with Learning and Development Lead and Practice Team to ensure training programs are inclusive, accessible, and responsive to the needs of diverse communities.
- Use adult learning principles to design and deliver creative, innovative, and bespoke training solutions aligned with local demand, strategic priorities, and funding requirements.
- Will deliver training through online learning systems, including learning management systems (LMS), virtual training tools, and e-learning platforms.
- Develop and apply robust quality assurance and evaluation processes for all training activities. Collect feedback, analyse outcomes, and implement improvements where required.
- Deliver both internal and external training sessions across TLC subject areas.
- Coordinate and facilitate job specific inductions for new starters, ensuring all staff receive ongoing professional development in line with the TLC training plan.
- Apply coaching and training expertise to support internal staff development and wellbeing.
- Work alongside Learning and Development Lead and Practice Teams to manage the online learning system, maintaining accurate and up to date records of mandatory and CPD training.
- Identify, design, and implement appropriate training programs in collaboration with internal stakeholders and external training providers.
- Partner with the Head of Practice and Safeguarding, as well as the Marketing Team, to ensure clear and effective communication around all internal and external training programs.
2. Income Generation
- Support the Learning and Development Lead to collaborate with TLC’s Development Team to identify and apply for funding opportunities to expand and enhance training services.
- Following successful funding applications, plan, deliver, and monitor training programs in line with funding agreements and outcomes.
3. Quality Assurance
- Support the Head of Practice and Safeguarding, and the Learning and Development Lead, in maintaining high quality standards and compliance with accreditation frameworks.
- Contribute to achieving and maintaining accredited quality awards through ongoing monitoring, review, and implementation of quality action plans.
- Work with the Operations Team to collect and analyse customer feedback and reviews, using insights to support continuous improvement, funding applications, and marketing initiatives.
- Support the Learning and Development Lead in ensuring all policies, procedures, and training materials are in place to support staff, volunteers, and placements, including induction and ongoing learning.
4. Partnership and Community Engagement
- Represent TLC at partnership meetings and events to promote training and development services.
- Support the Marketing and Communications Team in promoting services, sharing information, and engaging the local community through social media and other communication channels.
- Actively contribute to raising the profile of TLC through collaboration, partnership working, and effective promotion of training opportunities.
General
Partake in evening and weekend work as required. Support the designated safeguarding lead to ensure all staff, volunteers, trustees and students at TLC understand that safeguarding is everyone's responsibility. Ensure adherence to policies mandatory training, reporting concerns, and compliance to protect children and adults at risk.
About us
This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our rapidly expanding team.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.
We want you to feel empowered to bring your best to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us.
This post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Senior Philanthropy Manager
Reporting To: Head of Philanthropy & Special Events
Salary Range: £40.000 - £45.000
Contract Type: Permanent
Location: Hybrid, across London sites. Old Street, Canary Wharf & Poplar.
Working days/hours per week: 35 per week, 9am – 5pm
Requirements: We can only employ applicants who currently have the right to work in the UK.
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
Nurturing high-value relationships with major donors to maximise support to drive growth in income targets.
Duties & Responsibilities
- Build relationships with a portfolio of prospective major donors, understanding philanthropic motivations and tailoring opportunities for engagement to inspire major gifts
- Leading the creation of new product ideas to encourage repeat, sustainable, mid-level gifting
- Foster a deep understanding of the charity work and strategy, including the regional network, to enable value adding support of frontline charity visits and tours
- Develop innovative and personalised stewardship plans to deepen donor relationships
- Develop compelling written communications, including emails, proposals, and reports to showcase the impact of donor support
- Work with colleagues across the Fundraising function to maximise cross over opportunities between income areas
- Staying up to date with trends and data form the charity sector to optimise donor experiences and identify new opportunities
- Maintain accurate records of donor interactions and consistently update cultivation plans
- Actively participate in budget setting and quarterly forecasting
- Ensure compliance with Funding Regulations and GDPR
Skills & Experience Required
Essential
- Demonstrable experience of working in a fundraising role
- Proven experience in developing strong relationships with donors, securing major gifts, and stewarding donors to become repeat supporters
- Experience of collaborating with senior leadership to leverage connections ad increase support
- Strong financial acumen, with the ability to work with complex budgets and production of associated donor reports
- Excellent written and verbal communication skills, particularly in writing proposals and presentations, with the ability to engage at all levels with diverse stakeholders
- Proficient level of IT skills, specifically Microsoft Office applications
- Experience of managing projects or varying scale and scope
- Experience in event management.
Equity Diversity Inclusion & Belonging
At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure
Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
The Domestic Abuse Prevention All Risk Perpetrator Worker will strive to make contact and work on a one-to-one basis with perpetrators whose victims have been identified through all levels of risk.
The purpose of this role is to move the perpetrator along the spectrum of awareness; acceptance of impact; desire to change; to voluntary engagement in behavioural change to end the cycle of abuse for children who are victims of domestic abuse.
The Domestic Abuse Prevention Worker will work with people on: awareness raising and developing motivation to change with people who recognise they are at risk of or are harming their partner (low risk), individual case management and group behavioural change programmes (standard and medium risk), intensive case management aimed at high harm and/or significant recidivist perpetrators. To do this, the Domestic Abuse Prevention worker will work closely with existing agencies as part of a co located multi agency approach.
The Domestic Abuse Prevention worker will work closely with the victim/survivor IDVA service to review risk, develop safety plans, and improve outcomes for all parties involved.
The work carried out in Bolton is currently focused on MATAC where we provide the service sometimes referred to as PAST.
The Prevention, Action and Support Team (PAST) provides an intensive case management service for individuals (all genders, 18+) identified by the police as high risk, high harm perpetrators of domestic abuse. The intervention lasts 8 – 16 weeks, (with potential extensions based on the duration of the perpetrators inclusion in the perpetrator panel cohort). Cases are referred through a police-led perpetrator panel (e.g., MATAC or DATAC).
PAST’s intensive case management approach balances support, accountability, and disruption to deliver tailored interventions that enhance victim safety, provide perpetrators with opportunity for change – while ensuring they are held accountable for their actions.
About you
You’ll have a deep understanding of the nature of domestic abuse and its effects on clients and children, as well as the reasons behind abusive behaviours towards intimate partners.
Your knowledge extends to the range of statutory and voluntary agencies that clients and their children may encounter, and you are aware of the impact of domestic abuse on children and parenting, including the additional needs of clients from BMER communities.
You will have experience in working with clients on issues of domestic abuse, providing one-to-one and group support and advice, managing your own workload and administration, and assessing the risk and safety of your clients and those connected to your client. You will have handled safeguarding disclosures and referrals, and you communicate clearly with a range of people both over the telephone and in person.
You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems.
Flexible and willing to work evenings, you can travel independently. Additionally, you will have an understanding of trauma-informed practices, risk mitigation, and safeguarding. Experience liaising with social workers and other professionals, and in related areas such as substance misuse, child protection, or family support, is desirable.
Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives.
We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.
About us
We want to make working at TLC an enjoyable and rewarding experience.
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us.
This post is subject to an enhanced DBS check.
Please note: we will be shortlisting applications on an on-going basis so we encourage applicants not to wait until the closing date to submit an application where possible.
The client requests no contact from agencies or media sales.
Salary: £25,630 - £28,000 per annum
Hours: 35 hours per week
Contract: Permanent
Location: Wakefield -Working flexibly across the county and home working
Job Reference Number: 1664
A unique and exciting opportunity to join Cranstoun’s team to deliver our specialist perpetrator interventions, in Wakefield.
Cranstoun provides a range of interventions to perpetrators and victim/survivors affected by domestic abuse.
We are looking for motivated and dynamic individual to be a part of the team. Experience of working within the health and social care sector, group work experience would be advantageous.
The successful applicant will be working as part of the Wakefield domestic abuse service (DASS). The service offers a range of interventions to perpetrators, victims and children and young people.
The postholder will be subject to an Enhanced DBS check against relevant barred lists.
For more details and to apply, please visit our website via the apply button.
Closing date: Sunday 15 March 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
We are looking for a Research Officer to join our Campaigns, Policy and Research directorate.
This busy team uses evidence to raise the profile of issues affecting the Armed Forces community and influences politicians, officials, and the wider sector to improve policy and service delivery.
We are seeking an individual who is passionate about turning research into meaningful impact. You will play a key role in articulating the value and outcomes of our work, confidently communicating its significance to a diverse range of internal and external stakeholders.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to our Research Manager, some key responsibilities will include:
- Lead and deliver high-quality research and evaluation projects, from scoping and commissioning through to analysis, reporting, and dissemination.
- Generate actionable insights from qualitative and quantitative data to inform strategy, policy, campaigns, and service improvement.
- Embed evidence and lived experience across the organisation, ensuring research findings shape decision-making and practical delivery.
- Monitor emerging research and sector developments, identifying gaps, risks, and opportunities to strengthen understanding of the Armed Forces community.
- Translate complex findings into clear, engaging outputs (briefings, reports, presentations, digital content) tailored to diverse audiences.
- Build and manage strong internal and external stakeholder relationships, representing the organisation and championing evidence-led practice.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
Please note: candidates must submit a supporting statement with their application - guidance questions can be found in the vacancy information pack.
You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (including monthly team meetings) to our London Head Office hub.
Should you wish to explore a hybrid London working contract (to include an additional London Supplement to salary), this can be discussed at interview stage.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the Armed Forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date:12 March 2026
Interview Dates: 25 and 26 March 2026
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
Location: Camden Head Office/Hybrid (with ad hoc in person events in London as required)
Salary: £29,040 - £30,101 per annum
(Please note that applicants are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: Monday 16th March 2026
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our People and Culture team as a Fundraising Officer at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Income generation and fundraising at Solace is ambitious, dynamic and rewarding. This role is situated within the Business Development team working alongside our award-winning Communications, Partnerships & Public Affairs team.
We are seeking forward thinking, creative and motivated individuals who can manage both community and challenge events as well as wider fundraising support. This is an important time for Solace and this role will contribute to achieve sustainable growth to support our work to end violence against woman and girls.
Above all, the team is dedicated to developing innovative responses that reflect the evolving ways women experience violence. The team is seeking to generate £2m+ net new income in the year ahead.
About the Role
We are looking for a hardworking, passionate Fundraising Officer to join our team, delivering a range of fundraising initiatives. Join a dynamic and forward‑thinking team as we grow our fundraising capacity and explore new income opportunities, helping to secure vital funds for our life‑saving services.
Working closely with the Fundraising Manager, this role will be vital in achieving our fundraising strategy and income targets. Now is a really exciting time for Solace as we embark on a fresh organisational strategy backed by a new and ambitious fundraising strategy. You’ll be part of a friendly, collaborative and high‑achieving team, with opportunities to get involved across all fundraising activities, including helping to grow Solace’s high‑value fundraising from corporates, trusts and foundations, and major donors.
You’ll have the opportunity to grow your skills, knowledge and confidence across key fundraising streams, including special events, digital fundraising, trusts and foundations, community and challenge events, and corporate partnerships.This will be a varied role in a fast-paced environment, suited to someone looking to take the next step in their fundraising career.
You’ll contribute to the wider objectives of the Business Development Team, particularly within Fundraising, by helping to build strong relationships and partnerships, raise the organisation’s profile and income, and work collaboratively with colleagues.
About You
- Proven experience in delivering community fundraising.
- Excellent written and verbal communication skills, with the ability to engage effectively with diverse audiences in a range of formats.
- Knowledge of developing social media content and developing branded publicity materials.
- Strong organisational and project management abilities, with keen attention to detail and the ability to manage multiple priorities.
- Proficient in IT, including the use of Microsoft Office Suite, Outlook, and CRM databases. Experience with Salesforce and creative design tools such Canva is desirable.
- A strong understanding of, and commitment to, equity, diversity, and inclusion - particularly within the context of the Violence Against Women and Girls (VAWG) sector.
- Committed to continuous learning, professional development, and self-improvement.
- Able to work independently and collaboratively within a team environment, using initiative and sound judgment.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Personal Assistant
£31,230.84 per annum, a London Weighting of £3000 will be applied for those in eligible postcodes
Full time
Hybrid, two days a week in London office (SE1)
12 Month FTC (Maternity Cover)
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse.
This PA role will have a particular focus on supporting the Director of the Drive Partnership whilst also supporting across SafeLives SLT as required.
The role will need an individual who can work comfortably across partnerships, ensuring that relationships and priorities are managed with ease and efficiency. Managing multiple diaries, assisting the Board and dealing with a variety of stakeholders will be intrinsic to your daily responsibilities. This role requires an individual that possesses excellent organisational skills and is a strong relationship builder.
You will ensure the smooth operation of SafeLives mission by supporting SLT to navigate a complex landscape of responsibilities and initiatives. Representing the charity with many of their senior stakeholders, managing a busy Senior Leadership office and dealing with senior executives across the charity sector, government, business and philanthropy will be key. The role encompasses working with The Drive Partnership Board, which requires the successful candidate to be able to manage and coordinate multiple diaries, governance, minuting and administrating board meetings.
If you are experienced in ‘spinning multiple plates’, are excellent at developing internal relationships, overseeing governance responsibilities for a Board and possess a track record in managing a varied and fast paced workload we would love to hear from you. Key skills required for this role include an ability to communicate to a variety of individuals, managing competing priorities, being a good team player and an individual who is experienced in working under pressure.
For further information and to apply please click on the apply button.
Closing date: 9am Wednesday 11th March
First Interviews: 17th March
Second Interviews: 20th March
Location: Pan-London/Hybrid
Salary: £52,500 per annum
(Spot rate under Salary Band 6)
Hours: 37.5 hours per week
Contract: Permanent
Closing Date: Friday 27th March 2026
Closing Time: 00:00am
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Alliance Director at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Solace are one of seven members of the Enhanced Mental Health Pathfinders (EMHP) Alliance. The EMHP Alliance aims to improve care for adult victims and survivors of sexual assault and abuse with multiple complex trauma-related mental health needs, enabling recovery, healing and long-term wellbeing. To achieve this, the Pathfinder will strengthen collaboration between statutory and voluntary sector services, improve identification of complex trauma-related needs and develop the capacity and pathways required to deliver timely, sustained and trauma informed support.
About the Role
The Alliance Director (AD) will hold a pivotal leadership role within the Alliance Management Team, responsible for ensuring the Enhanced Mental Health Pathfinders Alliance delivers on its vision and achieves its strategic objectives. The AD will provide hands‑on operational leadership, leading efforts to maintain a cohesive, cooperative approach across the Enhanced Mental Health Pathways Alliance, and overseeing the planning, delivery, governance, and continued development of the Alliance.
About You
The ideal candidate will be an exceptional, values‑driven leader with the ability to manage complex programmes and drive system‑wide improvement. You will bring outstanding skills in project management, financial oversight, organisational coordination, and communication, ensuring that the Alliance functions effectively day‑to‑day while also advancing long‑term transformation and growth.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
About the Role
Advice Giving
• Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.
• Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
• Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
• Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.
• Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.
• Meet the individual performance targets set as part of this project.
Research & Campaigning
• Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.
• Keep up to date with current research and campaigns priorities, initiatives and plans.
Administration
• Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.
• Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.
Professional development
• Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
• Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:
o Attending training opportunities.
o Reading monthly subscriptions, relevant publications and Citizens Advice Updates.
• Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.
• Identify and implement your own learning and development needs.
Other duties and responsibilities
• If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.
• Promote the aims, policies, and membership requirements of the Citizens Advice service.
• Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
• Be a positive ambassador for Citizens Advice Liverpool.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Requirements
Desirable
1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
Essential
2. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.
3. Ability to give and receive feedback objectively and sensitively.
4. Effective oral and written communication skills, with good IT knowledge to support delivery of service
5. Ability and willingness to work both on own initiative and as part of a team.
6. Willingness to learn and develop skills and be flexible with service delivery.
7. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.
8. Ability to assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.