Advice volunteer roles in Sutton, greater london

About the Role

We are looking for a compassionate and reliable volunteer to support unpaid carers who may be experiencing financial hardship or other personal challenges. The role involves providing basic information and advice, signposting to appropriate services, and assisting clients with completing benefit application forms.

This is a rewarding opportunity for someone who enjoys helping others, has good communication skills, and wants to make a positive difference in the community.

Key Responsibilities

• Provide friendly and non-judgemental information and advice support 

• Assist clients to complete benefit application forms and related paperwork 

• Help individuals understand letters, forms, and official correspondence 

• Signpost or refer clients to appropriate services and agencies 

• Maintain accurate and confidential records 

• Offer practical support in a respectful and empathetic manner 

• Work alongside staff and other volunteers to support service users 

Skills and Qualities

• Good listening and communication skills 

• Patience, empathy, and understanding 

• Basic IT and literacy skills 

• Ability to maintain confidentiality and professional boundaries 

• Organised and reliable 

• Experience in advice work, including claiming benefits 

What We Offer

• Full induction and ongoing training 

• Support and supervision from experienced staff 

• A chance to make a real difference in people’s lives 

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

Every year our fantastic HR Advice Line volunteers speak to hundreds women and parents experiencing challenges or pregnancy and maternity discrimination at work. The Advice Line provides hours of free support and HR advice every week, however the demand for the service is high and we know that getting through can be difficult. That’s why we’re trialling a new online Advice Forum to help improve access to support and flexibility of our volunteer roles. But before we can make the forum public, we need to bring in a team of volunteers who are ready and waiting to answer questions. 

We are looking for knowledgable HR professionals who want to tackle the Motherhood Penaltyand support mothers and parents by becoming an Advice Forum Volunteer.

As a volunteer advisor you’ll give an hour a week of your time to respond to questions on the Advice Forum. You’ll use your HR knowledge and experience to respond to posts and give advice that can help people identify and challenge pregnancy and maternity discrimination in the workplace. You’ll also be joining us at the start of this brand new service and will have an essential role in helping us monitor, evaluate and learn from the forum trial, with the goal of establishing it as a permanent PTS Support Service. 

About the role

Role Title: Advice Forum Volunteer
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Forum will be available online 24/7, and so volunteering as a forum advisor is flexible and can fit around your schedule. We ask that you are able to commit at least one hour a week for a minimum of three months.

Alternative time commitments can be considered and discussed, so please do include any information that might be useful in your application form.

Main Role Purpose

Advice Forum Volunteers play a vital role in providing accessible support and guidance to working parents facing unfair treatment or discrimination in the workplace. Volunteers will respond to forum questions and posts, offering advice and signposting information about employee rights. You will also coordinate with the PTS staff team and other volunteers to ensure all forum questions are responded to, and will have the opportunity to contribute to the forum’s development.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a reliable and secure WIFI or Internet connection and a mobile device or computer/laptop.
• Excellent written communication skills, with the ability to convey information clearly and concisely.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.
• Commitment to completing all required volunteer training.

Key Responsibilities

• Respond to forum questions from individuals seeking support and advice.
• Provide HR advice and guidance in a clear and concise way to support forum users with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.
• Complete all training required by PTS. 

What you can expect from PTS

• The opportunity to use your skills and expertise to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• HR support from Bluestone HR.
• Access to our Volunteer Training Hub.
• CPD certified Samaritans Supportive Listening eTraining course.
• Opportunities to help us further develop and shape our Support Services.

We are looking for someone who knows the CSA / CMS system to either do some on-line advice sessions or to be on the board readily available to answer CSA questions. This is an on-line role so needs access to facebook and an email address will be provided

Single Parents Support and Advice Services, we are a Charitable Incorporated

Company with over 35000 members UK wide

Our charity founder and director Nicola Booth in 2012 took the initiative to set up

SPSAS with the purpose to reduce isolation, loneliness, and to promote equal and

fair treatment among Single Parents and their Children. We also aim to help, advise

and support Single / Lone Parents by giving them access to support and services

that normally they would not have access for varied reasons. We also aim to

eliminate the stigma attached with being a single parent in society and across all

ethnicities across the UK. 

Our charity runs solely on donations and all members of our charity including the

director are currently working on a non-paid voluntary basis. Despite these hurdles

We feel we have made a positive impact with our services.

We are seeking Legal advisors to work remotely to conduct research and provide

advice on various areas on law via email to members seeking advice.

Legal Advisor Responsibilities:

 Conducting legal analysis and researching legal matters.

 Providing advice on legal matters.

 Drafting legal opinions, memoranda, and briefing documents.

 Reviewing legal material.

To be considered we require the individual to meet the criteria below

Legal Advisor Requirements:

 Bachelors degree in Law/ currently studying/completed LPC/BPTC

 Strong analytical and research skills.

 Effective interpersonal and communication skills.

 Ability to work well within a team and individually.

 Ability to work long hours when needed.

 Commit to one day a week for a minimum 3-month period

We hope we have caught your interest and very much appreciate you volunteering

for SPSAS

We are looking for benefits advisors to join our Entitlements support page to support members with current claims, new claims, what they maybe entitled to in their circumstances.

This is all online and hours are flexable around your current committments. 

We are looking for an empathic, friendly, enthusiastic and motivated female volunteer or volunteers to join our Ealing DVA team who offer tailored support to people escaping domestic abuse. In this role you will be supporting the Ealing team with their referral line services.

Volunteers will:

1. Provide effective telephone advice, information and support to women, men and children who are living with or fleeing domestic abuse

2. Advise women, men and professionals via telephone on options for staying safe and independent or to access refuge accommodation.

3. Provide effective telephone advice, information and support to other statutory and voluntary agencies who are seeking advice for their clients who may be experiencing or escaping domestic abuse

4. Cover the Referral and Information line volunteering between the hours of 10:00am - 4:00pm

5. Attend supervision sessions as and when required (face to face and or virtually)

We are looking for social workers to join our social worker and safeguarding team to give background help and advice to members who are in need of this.

Someone who can work as part of a team but also on their own when needed, we will take on trainees as we have a supervisor in this team

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Unfortunately cats can occasionally stray or get lost, which can be extremely distressing for their owners. Our lost and found volunteers are passionate about reuniting lost cats and bringing families back together. They help cats and their owners by advertising lost cats and providing support, advice and guidance to people searching for their cats.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

Help older people claim welfare benefits through home visits, form-filling and friendly support.

About Us

Age UK Buckinghamshire is a local, independent charity and part of the wider Age UK Network. We support older people across the county through vital services including befriending, information and advice, dementia support, practical help at home, and welfare benefits support - helping people stay independent, connected, and supported.

Our work is more important now than ever. Many older people face growing challenges such as the rising cost of living, social isolation, and difficulty accessing support. 

As demand for our services continues to increase, community support is essential to help us reach more people in need. By raising awareness of what we do, we can ensure that older people know where to turn for help, and inspire others to support our work through volunteering, fundraising, and partnership.

What do Welfare Benefits Volunteers do?

Help older people boost their income by becoming a Welfare Benefits Volunteer.

Many older people face financial difficulties because they are not claiming all the welfare benefits they are entitled to. At Age UK Buckinghamshire, we support older people to access the benefits they deserve by offering personalised advice and practical help.

Our trained volunteer advisors visit people in their own homes to guide them through the claims process, completing benefit forms on their behalf and ensuring applications reflect their individual circumstances.

Following full training, you will be matched with clients for one-off home visits, usually lasting one to two hours. Along the way, there’s often time for a friendly chat, and perhaps a cup of tea, while making a real difference to someone’s quality of life.

What skills does a Welfare Benefits Advisor need?

• Empathy and patience with older people
• A professional, friendly and approachable manner
• Attention to detail and good record-keeping skills
• A non-judgemental approach
• Willingness to learn about older people’s benefits

What training do we provide?

Successful applicants complete 2 training sessions covering the needs of older people and welfare benefits.  At the end of this initial training, you will be “buddied” with one or more experienced volunteers, first as an observer and later as an advisor until you have the knowledge and confidence to undertake one-to-one visits.

How much time do we expect you to give?

Once trained, you can commit to as many or as few visits per week as you wish. Each visit takes, on average, about 1 – 2 hours.  There are quarterly meetings that provide support and additional training days from time to time to keep up with new legislation.

What is our commitment to you?

• We will provide initial and ongoing training to help you develop your knowledge and skills.
• We will continue to support you in your role, providing information and advice as necessary.
• We will discuss with you any problems you may have with your role, or any concerns we have.
• We will reimburse reasonable, approved out of pocket expenses.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.

Volunteer I&A Telephone Support Assistant

Make a real difference with just a friendly voice and good listening skills.

We’re looking for warm, organised volunteers to help answer calls to our Information & Advice (I&A) service. You’ll take basic enquiry details, log them onto our system, and help ensure residents who are 18+  get the support they need. We would ask for a commitment of a few hours a week.

What you’ll do

• Answer incoming calls in a calm, friendly and professional way
• Take clear messages and note down enquiry details
• Log information onto our CRM system (Salesforce)
• Keep all client information confidential
• Follow simple call‑handling guidance
• Flag urgent concerns to a member of staff
• Support small admin tasks linked to the service
• Join occasional team meetings or training sessions

What we offer you

• Full training and ongoing support from staff
• A welcoming, friendly team environment
• Out‑of‑pocket expenses covered (pre‑agreed)
• Valuable, transferable skills in communication and admin
• The joy of knowing you’re helping older people get timely support

About you

• Confident, clear telephone manner
• Basic computer skills
• Good organiser and good communicator
• Patient, empathetic and able to listen well
• Understands (or willing to learn about) confidentiality/GDPR
• Reliable, enthusiastic and comfortable speaking to a wide range of people
• Additional languages are a bonus

Two references are required for this role.

For more than a century, the RAF Benevolent Fund has stood beside the RAF Family; through
war and peace, hardship and change. From the first day in uniform to the final years of life,
we have been a constant source of emotional, practical and financial support. Today, our work
reaches serving personnel, veterans, families and the bereaved in more than 30 countries.

We are seeking an individual to join our Finance, Audit and Investments Committee which
provides advice, guidance and support to our Board who has Investment management / portfolio
experience.

The successful candidate will:

• advise on matters relating to the Fund’s investment policy and strategy; 
• assist the Committee in monitoring and advising on the performance of the Fund’s Investment Managers; and 
• offer advice and guidance on investing funds on behalf of the Fund

The full role description can be found on our website. These roles are voluntary, however
reasonable out-of-pocket expenses are paid. We will provide the successful candidate with a bespoke
induction programme and relevant training / development.

Interested?

If you have the experience we are seeking and are as passionate about the RAF Family as we are, we 
would love to hear from you. 

Please send an up-to-date CV and covering email / letter outlining your background, skills, 
experience and interest in the role to the email address noted on our website.

We welcome applications from anyone who has the experience we are seeking, irrespective of 
background, community, industry or protected characteristics. If you require any reasonable 
adjustments as part of your application process, please let us know. We operate safer selection 
practices; this will involve the successful candidate being required to have a Disclosure and Barring 
Service check. 

Applications will be considered on a rolling basis, and this position will remain open until we have
found our ideal candidate. No agencies please.

We are looking for a versatile and reliable volunteer to support our company across different projects and collaborate closely with the people already involved in our work. This role is ideal for someone who is flexible, proactive, and willing to help where needed. The selected person will assist with ongoing projects, support team members, and contribute to building a cohesive and positive working environment. We are especially interested in someone who is open to being part of the development of our coffee part within the company, and who is also willing to support us in the growth of our upcycling activities and ideas. What we are looking for: A flexible and adaptable volunteer. Someone willing to support both projects and team collaboration. A person who can help create a strong and united team. Interest in coffee-related activities and upcycling development. A positive attitude and willingness to learn. What the role involves: Supporting different company projects. Working alongside existing collaborators. Helping to maintain a friendly and cooperative team spirit. Contributing ideas and practical support where needed. Assisting with upcycling-related development. This is a great opportunity for someone who wants to be part of a creative and collaborative environment.