Advice volunteer roles

We have an exciting opportunity for a new Treasurer to join our board.

As Treasurer, you will work alongside our Finance Manager, the finance sub-committee and our trustee board to oversee the financial strategy and risk management processes of our organisation, to ensure its financial viability and legal compliance. To apply, you must have some financial qualifications (or relevant experience) and have some knowledge or experience of charity finances, fundraising, financial consequences and pension schemes.

Working with the Finance Manager, finance sub-committee (including the CEO) and trustee board, the Treasurer will oversee the financial strategy and risk management processes of the organisation, to ensure its financial viability and legal compliance.

We want our board to have a diverse range of experiences and backgrounds and are looking for strategic thinkers with a commitment to good governance and a willingness to work collaboratively and challenge constructively. 

We are committed to being an inclusive workplace and we value diversity - we welcome and encourage applications from all walks of life, whatever your background or situation.

This is an exciting opportunity to be able to influence the direction of our charity, making a real difference. You will work alongside passionate and skilled colleagues and use your experience to create positive change for thousands of people in the Winchester district every year.

Citizens Advice Winchester District provides free advice to over 5,000 local people each year, many of whom are in desperate and extremely challenging situations and have nowhere else to turn.

We look forward to hearing from you!

About the role:

We are currently seeking qualified, women solicitor, barrister and qualified legal executive volunteers to provide legal advice on our Family Law advice line. All volunteering is done remotely and you must be qualified to practice in England and Wales.

What will you be doing?

We offer a safe space for women to talk about their situation and receive expert legal advice to enable them to make important decisions about their future.

For 50 years our free telephone advice lines have provided vital legal advice for women experiencing  domestic abuse on issues such as protective orders,  child arrangements, finances and divorce or separation.

We ask all our volunteers to:

• Provide advice on our advice lines for one 2-hour session a month (minimum);
• Attend the induction training session provided by Rights of Women;
• Give clear and accurate legal advice to callers;
• Be non-judgemental and non-discriminatory in their approach;
• Follow our procedures for making records of calls and obtaining monitoring information;
• Keep up to date with the law for the relevant advice lines;
• Attend all agreed advice line sessions (remotely);
• Inform us as soon as possible if they are unable to attend an agreed session;
• Abide by Rights of Women’s procedures, standards and policies, including equal opportunities and confidentiality in relation to staff, volunteers and users.

What are we looking for?
The qualifications and skills we look for in a volunteer are:

• A woman solicitor, barrister or CILEx member;
• A current practicing certificate;
• Ability to work remotely with adequate internet access and a private space;
• Good communication skills;
• The ability to deliver advice clearly and calmly;
• An empathetic, non-judgemental and non-discriminatory manner;
• A working knowledge of the relevant area of law for their advice line;
• Commitment to equal opportunities;
• Commitment to the aims and objectives of Rights of Women.

A feminist perspective on the law and the issues we advise on is essential.

About Rights of Women

Rights of Women’s vision is to achieve equality, justice and safety in the law for all women. 2025 saw our 50th anniversary!

Our mission is to advise, educate and empower women by:

• Providing women with free, confidential legal advice by specialist women solicitors and barristers
• Enabling women to understand and benefit from their legal rights through accessible and timely publications and training
• Campaigning to ensure that women’s voices are heard and law and policy meets all women’s needs.

What difference will you make?
For decades, our volunteers have been at the heart of Rights of Women’s advice lines. They provide trusted legal guidance, compassionate support and reassurance to women navigating complex and distressing legal situations, often during some of the most difficult periods of their working and family lives.

“I have been a volunteer with Rights of Women since September 2003, which possibly makes me one of the longest-serving telephone advisors on the evening helpline; in a way this speaks for itself! The helpline is an indispensable service and many women have told me that they consider it a lifeline.”

“Dealing with the legal system is often a source of great anxiety, uncertainty and confusion. I have spoken with many women in very difficult situations. It is important that they know that we are here for the and it is rewarding to help.”

– anonymous volunteers

Trustee Opportunity at Citizens Advice
Citizens Advice South Lincolnshire is seeking new trustees to help shape the future of our high-performing advice charity.

With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives.

As a trustee, you’d join a well-known, respected charity, influence strategy, strengthen governance and contribute to meaningful change. This is an opportunity to share your expertise with other professional, dedicated trustees, gain valuable experience, build on your leadership and strategy skills, and increase your employability. Prior Board experience is not required.

We welcome expertise in digital media, finance, fundraising, HR, IT, law, marketing, PR, risk management, senior management, local government, or strategy.

What do you need to become a trustee?

Trustees don’t need specific qualifications, but we expect all trustees to have six core skills:

● Insight into the organisation: considering CASL’s objects and its public benefit strategically

● Challenging constructively: clarifying facts; stimulating thought

● Analysing issues: being objective; evaluating risks; using evidence; planning ahead

● Weighing up opinions: using evidence; balancing long- and shortterm; prioritising value

● Interpersonal skills: communicating clearly; listening actively; supporting a healthy culture

● Confidence and self-awareness: collaborating with others; treating everyone with respect.

The Board also values specialist skills as assets among its members:

● experience or qualifications in:

 ‣ business or charity leadership

 ‣ equity, diversity and inclusion

 ‣ facilitation

 ‣ finance and accountancy

 ‣ human resources

 ‣ IT, AI or digital media

‣ law or governance

‣ local government

‣ marketing, PR or communications

‣ risk management, or

‣ strategy development

● past experience as a client or service user of this (or a similar) organisation

● a track record of charitable fundraising, or

● being an effective chair. 

Finally, competent trustees should have these six personal qualities to some extent, and demonstrate them in their behaviours:

● Committed - motivated, dedicated, persevering; plays an active role.

● Responsible - accountable, independent, reliable; accepts collective responsibility.

● Trustworthy - ethical, principled; is a critical friend and focuses on continuous improvement.

● Collaborative - team-oriented, approachable; builds relationships and seeks consensus.

● Confident - independent; contributes constructively and expresses opinions courageously.

● Thoughtful - curious, adaptable, open-minded; appropriately challenges the status quo

About the role:

We are currently seeking qualified, women solicitor, barrister and qualified legal executive volunteers to provide legal advice on our Sexual Harassment at Work (Employment Law) advice line. All volunteering is done remotely and you must be qualified to practice in England and Wales.

What will you be doing?

Our free telephone advice line provides vital legal advice for women experiencing sexual harassment at work, supported by legal advisors with experience in employment, discrimination and harassment law. We offer a safe space for women to talk about their situation and receive expert legal advice to enable them to make important decisions about their future.

We ask all our volunteers to:

• Provide advice on our advice lines for one 2-hour session a month (minimum);
• Attend the induction training session provided by Rights of Women;
• Give clear and accurate legal advice to callers;
• Be non-judgemental and non-discriminatory in their approach;
• Follow our procedures for making records of calls and obtaining monitoring information;
• Keep up to date with the law for the relevant advice lines;
• Attend all agreed advice line sessions (remotely);
• Inform us as soon as possible if they are unable to attend an agreed session;
• Abide by Rights of Women’s procedures, standards and policies, including equal opportunities and confidentiality in relation to staff, volunteers and users.

What are we looking for?

The qualifications and skills we look for in a volunteer are:

• A woman solicitor, barrister or CILEx member;
• A current practicing certificate;
• Ability to work remotely with adequate internet access and a private space;
• Good communication skills;
• The ability to deliver advice clearly and calmly;
• An empathetic, non-judgemental and non-discriminatory manner;
• A working knowledge of the relevant area of law for their advice line;
• Commitment to equal opportunities;
• Commitment to the aims and objectives of Rights of Women.

A feminist percpective on the law and the issues we advise on is essential.

About Rights of Women

Rights of Women’s vision is to achieve equality, justice and safety in the law for all women. 2025 saw our 50th anniversary!

Our mission is to advise, educate and empower women by:

• Providing women with free, confidential legal advice by specialist women solicitors and barristers
• Enabling women to understand and benefit from their legal rights through accessible and timely publications and training
• Campaigning to ensure that women’s voices are heard and law and policy meets all women’s needs.

What difference will you make?
For decades, our volunteers have been at the heart of Rights of Women’s advice lines. They provide trusted legal guidance, compassionate support and reassurance to women navigating complex and distressing legal situations, often during some of the most difficult periods of their working and family lives.

“I have been a volunteer with Rights of Women since September 2003, which possibly makes me one of the longest-serving telephone advisors on the evening helpline; in a way this speaks for itself! The helpline is an indispensable service and many women have told me that they consider it a lifeline.”

“Dealing with the legal system is often a source of great anxiety, uncertainty and confusion. I have spoken with many women in very difficult situations. It is important that they know that we are here for the and it is rewarding to help.”

– anonymous volunteers

Start your board journey with Citizens Advice LeicesterShire

We are looking for a Board Associate to join our team. This is a unique, developmental role designed to give you firsthand experience of how a charity board operates while you build the skills and confidence to become a Trustee in the future.

Who We are:

Citizens Advice LeicesterShire is an independent and local non-profit organisation. Our purpose is “Sharing knowledge to transform lives”. By listening to the needs of our communities and clients, we act to provide accessible, high-quality information, advice and education to anyone who needs it. We empower individuals with the tools and support they need to build resilience and thrive. By working in partnership with national and local organisations, we’re able to advocate for a fairer society, amplifying the voices of those often unheard. We demonstrate and uphold our values: we care, we help, we excel and we challenge to achieve positive outcomes for the people we help. Last year we supported over 31,000 people across Leicester and Leicestershire, securing them £14 million in additional income.

What is a Board Associate?

Think of this as a “governance apprenticeship”. You won’t carry the legal liability of a Trustee just yet, but you will be right at the heart of the action.

You will work closely with our CEO, Chair and Trustees to support the smooth running of the board. Your role will involve:

• Supporting board effectiveness: Helping to arrange meetings, prepare agendas and keep accurate records of our decisions.
• Learning by doing: Observing board discussions, participating in strategic projects and understanding how we make decisions that affect thousands of people.
• Governance support: Helping ensure we meet our legal requirements and monitoring the implementation of board actions.

What we offer you

We don’t expect you to be an expert from day one. This role is about your growth. You will receive:

• Mentoring: Direct support from experienced board members.
• Board-level exposure: A rare opportunity to see inside the strategic engine room of a major local charity.
• Skill development: Build your experience in leadership, strategy, and governance—a huge asset for your CV.
• Training: We’ll help you learn about charity law and board procedures.

What we’re looking for

You don’t need previous board experience. We are looking for someone who is organised, eager to learn, and shares our values: We Care, We Help, We Excel, We Challenge.

You might be a great fit if you have:

• Strong organisational and planning skills.
• An interest in how charities or businesses are run.
• The ability to exercise good judgment and act independently.
• A commitment to equality, diversity, and inclusion.

We particularly welcome applications from disabled people, those with physical or mental health conditions, LGBT+ and non-binary people, and people from Black, Asian, and Minority Ethnic backgrounds, as we want our leadership to reflect the diverse communities we serve.

Practical details

• Role Type: Volunteer (Non-Executive).

• Time Commitment: Approximately 3.5 hours every two months for board meetings (usually evenings), plus some additional time for prep or projects. We can be flexible.

• Location: Meetings are typically face-to-face in Leicestershire.

• Expenses: All reasonable out-of-pocket expenses are reimbursed.

Closing date for applications: 1st March 2026

Planned date(s) for interviews: 23rd March 2026

To apply, please read our trustee information pack, full role description and complete the application form on our website.

Dacorum Citizens Advice is seeking additional trustees to join the board.

We are a charity that supports residents of Dacorum providing free, confidential, impartial advice through a team of paid staff and highly trained volunteers

What will you be doing?

Being a free advice provider our services are in great demand and client need is only likely to increase.  With our Centre team expanding to cope with this we need to recruit additional trustees with experience of managing whether a business, charity or people. The skills that we are particularly looking to gain on our Trustee Board are in Marketing & Communications, HR and in Fundraising.

What are we looking for?

• Understand and accept the responsibilities and liabilities as trustees
• be non-judgmental and respect views, values and cultures that are different to your own
• have good listening, verbal and written communication skills
• be able to exercise good independent judgement
• have good numeracy skills to understand accounts
• be willing to learn and follow Citizens Advice aims, principles and policies incl confidentiality and data protection
• be willing to undertake training
• Skills in Marketing & Communications, HR, and Fundraising.

What difference will you make?

As a trustee you will set policy and strategy direction,  set targets and evaluate performance.  You will make a positive impact for people in Dacorum by ensuring we are sustainable and meeting the needs of the community.   You will meet people and build relationships with trustees, staff and other volunteers building on your governance, leadership and stategy skills.

Description: Generally, interns assist the Legal Director and Legal Project Managers with all aspects of preparatory work for the AIRE Centre's legal advice services and cases, including:

· Legal research in support of cases.

· Correspondence with the client, the court or other legal professionals.

· Accompanying the legal team during hearings.

· Keeping effective files.

· Drafting advice letters for the advice service on the EU Settlement Scheme and associated areas, including eligibility for benefits.

In addition to the above, interns may be requested to assist with:

· Undertaking research for articles, both for publications of the AIRE Centre, and for outside journals/publications.

· Undertaking projects in which the AIRE Centre is asked to take part.

· Attending meetings/conferences/seminars on behalf of the AIRE Centre.

All Legal Work is supervised.

To be eligible you must:

· Have a completed law degree/GDL or equivalent

· Have a good understanding of the areas of Law in which the AIRE Centre works (EU Free movement, EU Migration, asylum etc)

· Have a good standard of written and spoken English.

All our internships are unpaid; however, we do cover up to £30 of expenses for travel and lunch

The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.

The role is court based and will involve providing support to witnesses, and their supporters, by explaining the court procedures and legal terminology, showing them around the courtroom before trial and sitting in the courtroom with them, when permitted.

What will you do?

- Give witnesses and their supporters emotional support, guidance and information at court (e.g. explain court procedures and legal terms, support them with completing expense forms).

- Show witnesses and others around the courtroom before a trial so they are familiar and at ease in the environment.

- Go into the courtroom with a witness on trial day if permitted.

- Identify additional support to which we can signpost or refer witnesses.

- Work as part of a team with other Witness Service volunteers and staff as well as liaising with court personnel.

What skills do you need?

You don’t need specific qualifications but you’ll need to:

- Be caring, mature, supportive and empathetic towards others.

- Be friendly and approachable with good listening and verbal communication skills.

- Be non-judgemental, impartial and have a confidential approach to supporting others.

- Have respect for the diversity of all people, which includes commitment to the service’s objective of ensuring equal access is offered to all witnesses and and their supporters.

- Be committed, trustworthy, discreet and prepared to adhere to Citizens Advice Witness Service standards to ensure we deliver a high standard of service to our witnesses and victims.

- Have the ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions.

Our volunteers come from a range of backgrounds and we particularly welcome application from people with physical or mental health conditions, and people from Black, Asian Minority Ethnic (Global Majority) and LGBTQIA+ communities. We are committed to offering a welcoming and inclusive environment to witnesses, staff and volunteers.

Volunteering that changes lives—together.
Be part of a welcoming community where your leadership helps cats thrive and people make a lasting difference

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Our Cat welfare team leaders have the important role of coordinating, encouraging and supporting teams of fosterer volunteers and cat care volunteers. They help make sure volunteers with direct cat care roles are happy and confident and provide advice and guidance when needed. This incredible teamwork means we are able to help more cats and kittens in need.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

A bit more information about this role and the team

This role is a team leader and committre role suited to someone who has experience of leading a team, strategic planning and decision making to supprt the team.

What we need from you

You’ll be:

• Volunteering alongside colleagues including the branch coordinator/team leader, Cat Welfare team, branch development manager and Vet team to ensure that cat care policies, procedures and standards are applied
• Support fosterers to follow cat welfare policies and procedures
• Acting as the main point of contact within the branch for cat welfare and ensuring that welfare updates are shared and implemented effectively
• Supporting the branch by ensuring that accurate and up to date records of all cats helped are maintained, using specified systems
• Attending relevant volunteer training sessions and encouraging other volunteers to do likewise
• With the other volunteers, recruit, induct and support all branch fosterers and cat care volunteers
• Represent the branch at relevant meetings
• Play an active part in the branch committee, being part of the branch team leading on cat adoption information and updates
• Collaborating with the cat adoption team leader to ensure the highest standards of cat care are applied in line with our policies and procedures

Volunteer Grant Officer

Southwark Tenants’ Federation – Grassroots Housing Advice Charity

Location: Southwark / Remote (hybrid available)
Time commitment: Flexible (approx. 4–8 hours per week)
Contract: Volunteer

About Us

We are a small grassroots charity based in Southwark and the only surviving tenants’ federation in London. For decades, we have supported tenants and residents to defend their housing rights, challenge poor conditions, and have a collective voice in decisions that affect their homes and communities.

Our social housing advice service supports people facing homelessness, disrepair, evictions, and housing management issues, with a strong focus on empowerment and tenant-led action.

The Role

We are seeking a Volunteer Grant Officer to help us secure funding to sustain and grow our vital work. This role is crucial to keeping an independent, tenant-led voice alive in London.

You will work closely with a small, committed team and help ensure our advice service remains accessible to local residents.

Key Responsibilities

• Research grant funding opportunities suitable for a grassroots, tenant-led organisation
• Draft and submit grant applications to trusts, foundations, and statutory funders
• Maintain a simple funding pipeline and track deadlines
• Work with staff and volunteers to gather service data, outcomes, and case studies
• Assist with basic funder monitoring and reporting

About You

Essential:

• Strong written communication skills
• Good organisational skills and reliability
• Commitment to social justice and housing rights

Desirable (but not essential):

• Experience of grant writing or fundraising
• Knowledge of social housing, tenant organisations, or advice services

We particularly welcome applications from people with lived experience of social housing.

What We Offer

• Flexible volunteering hours
• Support, supervision, and guidance
• The opportunity to contribute to a unique and historic tenant-led organisation
• Experience in grant writing within the voluntary and housing sectors
• References provided where appropriate

As a CHSS Community Connector you can support CHSS any time or anywhere, giving as much or as little time to the tasks as you wish. As long as you have access to a smartphone, tablet or computer you can get involved to ensure No Life is Half Lived.

Where you will be based

Home

Why we want you

Everyone has the right to live life to the full. After a diagnosis of a chest or heart condition, stroke, or Long Covid, many people experience fear and isolation, and struggle with the impact on their lives. The care and support we deliver every day ensures everyone can live the life they want to. Across Scotland, we provide vital advice, information, and support through our No Life Half Lived strategy.

You’ll support us by carrying out smalls tasks online or in your community which will make a massive difference to people living with our conditions.

What you will be doing

• Liking and sharing posts on social media to help us spread our work
• Completing online surveys
• Signing campaigns or petitions

The skills you need

• Able to share posts on social media channels
• Access to a computer, tablet or smartphone

What's in it for you

• A flexible opportunity to volunteer around your busy life
• Make a real difference to people with our conditions
• Improve your own health and wellbeing
• Use, learn and develop new skills

The role: Our scholars are eager to meet graduates and professionals who can support them in achieving their ambitions. Mentors are mainly responsible for providing support and career advice to pupils. Mentors must also be committed to supporting us at our events, which take place in the evenings and on Saturdays throughout the term. These events include our scholar enrichment days, our parent and pupil information sessions and our volunteer social events which are held in London. 

Availability: Mentors must be available for approximately 2-3 hours a month to meet with their mentee, and discuss via phone, email or in person. There is a minimum commitment of one year (three terms).

In addition to this, you will need to support a minimum of 2 events throughout the year. Enrichment and skill-building events for our scholars usually take place in the evenings and at weekends, with events ranging from 2-8 hours in length.

Location: Mentoring sessions and events can take place online or in person.

Responsibilities: 

• Working collaboratively with parents to give students guidance and advice on how to achieve their aspirations

• Informing pupils of opportunities to them so that they can achieve their aspirations

• Meeting with pupils for one to one mentoring sessions

• Supporting pupils with university, sixth form or job applications

• Monitoring and reporting on each pupils progress

• Giving feedback to parents and programme coordinators

• Working collaboratively with other tutors and mentors

• Supporting at events including:

  • Collaborate effectively with other volunteers within the events team

  • Assist with setting up and clearing up at events

  • Support workshop facilitators with managing groups of young people or parents

  • Assist with the coordination of lunch or refreshments for attendees

  • Assist the event coordinator with ensuring the health and safety of attendees and overall risk management at events

  • Give feedback to the event coordinators and programme managers at the end of each event.

Person specification:

• Be passionate and committed to tackling educational inequality

• Enjoy working with children and young people

• Be educated to a minimum of degree level or equivalent

• Possess strong communication skills both written and verbal

• Be punctual and organised

• Be able to remain calm under pressure

• Have excellent time management skills

Safeguarding Panel Member
Volunteer role

3-year term

Location - The post-holder will be expected to participate in regular Panel meetings, held on a quarterly basis. Some meetings will be online, while others may be held at the Provincial Office at Callaghan Square, Cardiff or another suitable venue to facilitate travel by Panel members from across Wales. Expenses will be reimbursed to cover the cost of travel.

Hours - Meetings are normally scheduled for 2 to 3 hours. In addition, a further 2 to 4 hours reading time may be required to peruse meeting papers and casework in advance of discussion. Papers are circulated a week in advance of meetings.

The Representative Body of the Church in Wales is the national administrative body of the Church in Wales. We have an exciting opportunity for a Safeguarding Panel Member to provide independent scrutiny and expert advice in relation to Provincial safeguarding casework, including responses to concerns relating to clergy, church officers and employees of the Church in Wales, support for survivors, safeguarding risk assessment and offender management.

Additionally, the Panel Member will be required to review and make recommendations to Bishops made by Provincial Safeguarding Officers in respect of casework and safeguarding risk management.  (The committee does not hold decision-making responsibility for safeguarding concerns and risk management but exists to provide quality assurance of the response to safeguarding casework within the Church in Wales). 

We believe that safeguarding is everybody’s responsibility, and that good safeguarding must be at the heart of all that the Church in Wales does.

The successful candidate will provide strong, and informed advice to our organisation and bring a breadth of experience and specialist knowledge that helps protect our staff and congregation.  We are therefore looking to recruit a person with experience within statutory safeguarding organisations.

If you can think at a strategic level, quickly absorb complex information, and be decisive in your decision making, why not apply to be a panel member.

The successful candidate will be required to complete a satisfactory Basic DBS check.

Closing date: 30 January 2026 at 10:00am

Interview Date: 11th February 2026 via M/S Teams

TO APPLY:Please complete an application form which can be donwloaded from the Church in Wales website.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.